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"content": "\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=PgGAZOIHxTs\u003c/p>\n\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.[pullquote size=\"medium\" align=\"right\" citation=\"Nick Wright, founder, History Alliance Groups on Facebook\"]‘We are now being penalized by Facebook for running these groups as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse.’[/pullquote]\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/PgGAZOIHxTs'\n title='//www.youtube.com/embed/PgGAZOIHxTs'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>When you slip the virtual reality headset over your eyes and take hold of the hand controls, a middle-aged Black woman appears before you. When you move your hands, she moves hers. When you turn your head to the left, so does she.\u003c/p>\n\u003cp>“You are Monique Williams,” the VR narrator says. “Take a look at yourself in the mirror.”\u003c/p>\n\u003cp>You have a short Afro and you’re wearing a blue sweatshirt and jeans. You’ve been experiencing a lot of pain in your right arm, the narrator tells you, but after you went to the doctor two weeks ago, the pain has gotten worse, so you’re heading back.\u003c/p>\n\u003cp>Now you sit on a medical exam table, and a white doctor stands at her computer looking down at you. Her voice brims with contempt.\u003c/p>\n\u003cp>“Yeah, I can see in these notes that one of the other doctors on my team told you \u003cem>last time\u003c/em> that a lot of what you’re experiencing is because of your \u003cem>weight\u003c/em> and lack of exercise,” she says.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>When you try to tell her the pain is really bad and you need help right now, she looks at her cellphone.\u003c/p>\n\u003cp>“Listen, Monica. Uh, Monique,” she says. “As the professional here, I can say, I really don’t think you need anything other than to work on diet and exercise.”\u003c/p>\n\u003cfigure id=\"attachment_11899065\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899065\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/MoniquePOV-e1639526962778.png\" alt=\"\" width=\"1920\" height=\"1199\">\u003cfigcaption class=\"wp-caption-text\">A virtual reality program lets users experience racial bias as patient Monique Williams, a middle-aged Black woman. UCSF researchers hope virtual reality tools can raise awareness of medical mistreatment and mitigate bias among doctors and nurses. \u003ccite>(Courtesy UCSF)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Next, the VR narrator asks you how you feel, giving you a range of emoticons to choose from. The frustration, anger and embarrassment all are feelings behavioral scientist Kelly Taylor, 50, knows well from real life. She’s Black and has gone through the same experience as Monique at the doctor’s office.\u003c/p>\n\u003cp>“For instance, I’ve gone in, I had some back pain and they will not prescribe pain meds because there’s a perception of drug-seeking behavior,” she said. “In those instances, I have felt that, ‘You don’t believe me.’”\u003c/p>\n\u003cp>Black patients overall are 22% less likely to be prescribed pain medication than white patients, \u003ca href=\"https://pubmed.ncbi.nlm.nih.gov/22239747/\">according to an analysis of 20 years of research\u003c/a>. These treatment disparities are often traced to \u003ca href=\"https://www.kqed.org/stateofhealth/54909/doctors-struggle-with-unconscious-bias-same-as-police\">bias among physicians\u003c/a>, many of whom, \u003ca href=\"https://www.aamc.org/news-insights/how-we-fail-black-patients-pain\">research shows\u003c/a>, falsely believe Black people feel less pain than white people. Such beliefs and behaviors are seen across medical fields and can contribute to fatal consequences. Black people are more likely to die from conditions like \u003ca href=\"https://minorityhealth.hhs.gov/omh/browse.aspx?lvl=4&lvlid=19\">heart disease\u003c/a>, \u003ca href=\"https://minorityhealth.hhs.gov/omh/browse.aspx?lvl=4&lvlid=18\">diabetes\u003c/a> and \u003ca href=\"https://www.cdc.gov/coronavirus/2019-ncov/community/health-equity/racial-ethnic-disparities/disparities-deaths.html\">COVID\u003c/a> compared to white people.\u003c/p>\n\u003cp>Now Taylor is leading the research team at UCSF to see whether virtual reality might play a part in reversing trends like these, testing the simulation to see whether it can raise awareness of medical mistreatment and mitigate \u003ca href=\"https://www.kqed.org/news/11826872/all-you-want-is-to-be-believed-the-impacts-of-unconscious-bias-in-health-care\">unconscious bias\u003c/a> among doctors and nurses.\u003c/p>\n\u003ch3>Using emotion to bypass intellectual defenses\u003c/h3>\n\u003cp>The project is called \u003ca href=\"https://globalhealthsciences.ucsf.edu/news/tapping-virtual-reality-help-drive-equity-healthcare\">CULTIVATE\u003c/a>, short for Combating Unequal Treatment in Health Care Through Virtual Awareness and Training in Empathy. Researchers hypothesize virtual reality can interrupt the kinds of interactions patients like Monique have and may even do a better job than \u003ca href=\"https://www.kqed.org/stateofhealth/56311/ucsf-doctors-students-confront-their-own-unconscious-bias\">existing training modules\u003c/a>.\u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"Kelly Taylor, behavioral scientist and co-leader of UCSF's CULTIVATE project\"]‘We’re not telling you, ‘You’re bad.’ We’re saying, this is how someone else is experiencing life, and maybe if you can see it from their perspective, that may change how you engage with them.’[/pullquote]“Unconscious bias training is super popular,” Taylor said.\u003c/p>\n\u003cp>She points to the many medical institutions that now ask their staff and students to complete some form of it. California law \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220SB65\">now mandates unconscious bias training for all maternity care providers\u003c/a> in an attempt to address the disparities in the state’s maternal and infant mortality rates: Black women are \u003ca href=\"https://www.kqed.org/news/11889997/new-momnibus-bill-wants-to-help-more-black-moms-survive-childbirth\">three times as likely to die\u003c/a> from childbirth-related complications compared to the state average, and Black and Native American babies are twice as likely to die.\u003c/p>\n\u003cp>But the law doesn’t specify what training should be used. \u003ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6687518/\">Research is mixed\u003c/a> on the many variations of unconscious bias training that have been developed, and, Taylor says, the \u003ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7265967/\">jury is still out\u003c/a> on how well it works or whether it works at all.\u003c/p>\n\u003cp>“We also don’t know much about dosing — how much it should take, how long we should do it to actually see a change in implicit bias,” she adds. “We do know that in some spaces, if it’s not carefully thought through, it can actually do more harm than good.”\u003c/p>\n\u003cp>Some studies show white men in particular may \u003ca href=\"https://hbr.org/2016/01/diversity-policies-dont-help-women-or-minorities-and-they-make-white-men-feel-threatened\">feel shamed or threatened by diversity training\u003c/a>. They argue back or shut down, Taylor says — conversation over. With virtual reality, Taylor’s team thinks they can sidestep some of the brain’s intellectual defenses and trigger an empathy response instead.\u003c/p>\n\u003cp>“So we’re not telling you, ‘You’re bad,'” Taylor said. “We’re saying, this is how someone else is experiencing life, and maybe if you can see it from their perspective, that may change how you engage with them.”\u003c/p>\n\u003cfigure id=\"attachment_11899062\" class=\"wp-caption aligncenter\" style=\"max-width: 1108px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899062\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/download.jpg\" alt=\"Behavioral Scientist Kelly Taylor, a Black woman, uses a VR headset\" width=\"1108\" height=\"856\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download.jpg 1108w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-800x618.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-1020x788.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-160x124.jpg 160w\" sizes=\"auto, (max-width: 1108px) 100vw, 1108px\">\u003cfigcaption class=\"wp-caption-text\">Behavioral scientist Kelly Taylor is leading the research team at UCSF to see whether virtual reality can raise awareness of medical mistreatment and mitigate unconscious bias among doctors and nurses. \u003ccite>(Courtesy Kelly Taylor)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003ch3>Can you teach empathy?\u003c/h3>\n\u003cp>There is scientific debate around whether empathy is something that can be taught. Some social psychologists believe it’s a fixed trait, \u003ca href=\"https://www.sciencedaily.com/releases/2018/03/180312085124.htm\">rooted in genetics\u003c/a>, and what we’re born with is what we have for life. But others, including Taylor and her team, believe whatever our innate capacity for empathy is, we can learn to increase it.\u003c/p>\n\u003cp>Virtual reality, in particular, can be an effective tool for cultivating empathy, with some calling it “\u003ca href=\"https://cas.nyu.edu/content/dam/nyu-as/casEWP/documents/MS%202019.pdf#page=132\">the empathy machine\u003c/a>.”\u003c/p>\n\u003cp>\u003ca href=\"https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0204494\">A Stanford study\u003c/a> showed that people who lost their homes in virtual reality developed long-lasting compassion for unhoused people in real life and were more willing to sign a petition for affordable housing. More than 86% of participants in a \u003ca href=\"https://journals.lww.com/academicmedicine/Fulltext/2020/12000/Cultivating_Empathy_Through_Virtual_Reality_.36.aspx\">Columbia study\u003c/a> said VR enhanced their empathy for people of color after they inhabited the experience of a Black man interacting with police and being ignored in a job interview.\u003c/p>\n\u003cp>“You can intellectually understand something, but when you evoke an emotion, it scientifically interacts with a different part of your brain. It codes in your memory in a different way. It triggers different physiologic processes,” said Dr. Madhavi Dandu, professor of medicine at UCSF and an investigator on the research team.\u003c/p>\n\u003cp>Hearing stories in the news, seeing movies about how other people live and traveling to different states or countries all are things that allow us to connect with others, she added.\u003c/p>\n\u003cp>“Seeing people differently, understanding something differently than the way we saw something in the first place is where empathy comes from,” she said. “So I think it is learnable and teachable, and more importantly, it’s encode-able: It becomes a part of who we are.”\u003c/p>\n\u003cp>Other researchers caution that empathy is just one piece of what should be a comprehensive, ongoing approach to training health care providers about racism and bias.\u003c/p>\n\u003cp>“We have to change hearts and minds,” said Monique Jindal, assistant professor of clinical medicine at the University of Illinois Chicago, who believes individual bias training should be paired with education about the structural and systemic causes of racism.\u003c/p>\n\u003cp>She equates addressing unconscious bias with quitting smoking, which often involves multiple attempts and strategies.\u003c/p>\n\u003cp>“Some people need knowledge, some people need to be motivated, some people need to be scared by something,” she said. “There are a lot of things that go into someone being able to change the way that they are and the way that they’ve operated throughout the world their whole life.”\u003c/p>\n\u003ch3>Can building empathy lead to change in the doctor’s office?\u003c/h3>\n\u003cp>UCSF researchers acknowledge that their VR simulation is only a starting point. The study is in its early phases and still needs to be refined and fully tested before it can be scaled and, ultimately, given away for free to whatever institutions wish to use it.\u003c/p>\n\u003cp>For now, they want to see whether it sparks an empathy response, and whether that might lead to even small changes in how doctors interact with their patients.\u003c/p>\n\u003cp>That’s what happened for one of the first white doctors who tried it.\u003c/p>\n\u003cp>When Mike Reid placed the VR headset over his head and became Monique Williams, his breathing quickened almost immediately.\u003c/p>\n\u003cp>“I’m in the body of a Black woman. I’ve got boobs and I feel different as I look at myself in the mirror,” said Reid, an infectious disease doctor at UCSF and co-principal investigator on the study, along with Taylor.\u003c/p>\n\u003cp>After 20 minutes in the virtual clinic, being ignored by the receptionist and failing to get the doctor to take his pain seriously, he’s visibly flustered. He looks like he just ran to catch a bus, but still missed it.\u003c/p>\n\u003cp>“Viscerally, it was very uncomfortable,” he said. “I felt uncomfortable about the lack of eye contact and what felt like contempt or dismissiveness. I could feel my blood pressure rising.”\u003c/p>\n\u003cfigure id=\"attachment_11899067\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899067\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut.jpg\" alt=\"Woman of color watches as white man uses VR headset in medical office\" width=\"1920\" height=\"1280\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Nova Wilson, program coordinator for the UCSF Institute for Global Health Sciences, instructs Dr. Mike Reid on using virtual reality equipment at UCSF offices in San Francisco on Dec. 10, 2021. The VR program is intended to teach doctors to have more empathy for their patients of color. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Right away, Reid starts reflecting on how he’s made his patients of color feel this way.\u003c/p>\n\u003cp>“I’m embarrassed to say that I think these kinds of things happen all the time,” he said. “I keep people waiting. I’m not fully attentive to their needs because I’m distracted by a million other things.”\u003c/p>\n\u003cp>The VR simulation includes what researchers call a “repair vignette,” where Monique goes back to the clinic and this time is treated with respect and kindness. The doctor asks her if she prefers to be called ‘Monique’ or ‘Ms. Williams.’ She sits down across from her at eye level. She listens and collaborates with her on finding an immediate solution to her pain.\u003c/p>\n\u003cp>Reid says these are changes he can make to his practice right away. Before this, seeing a patient was all about his own time and all the things he had to do. Now, he’s thinking about his patients of color and how precious their time is. He believes these adjustments will save time overall, for him and his patients.\u003c/p>\n\u003cp>“If they feel respected and validated, you are more likely to be a confidante and trusted provider to them,” he said, “and the engagement is more likely to be productive.”\u003c/p>\n\u003cp>But it’s a long road from building trust and rapport to having a definitive impact on a person’s health, let alone reversing the statistics on racial disparities in disease outcomes and death. A large, long-term study is needed to see whether there’s a causal relationship there.\u003c/p>\n\u003cp>“So essentially, does our VR reduce health disparities? It’s a huge question,” Kelly Taylor said. “We’d love to be able to say, 10, five years even from now, that yes, it does.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>In the meantime, if doctors say they’re going to do their work differently because of VR, even on a small scale, Taylor says, “We’d be satisfied with that outcome for now.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>When you slip the virtual reality headset over your eyes and take hold of the hand controls, a middle-aged Black woman appears before you. When you move your hands, she moves hers. When you turn your head to the left, so does she.\u003c/p>\n\u003cp>“You are Monique Williams,” the VR narrator says. “Take a look at yourself in the mirror.”\u003c/p>\n\u003cp>You have a short Afro and you’re wearing a blue sweatshirt and jeans. You’ve been experiencing a lot of pain in your right arm, the narrator tells you, but after you went to the doctor two weeks ago, the pain has gotten worse, so you’re heading back.\u003c/p>\n\u003cp>Now you sit on a medical exam table, and a white doctor stands at her computer looking down at you. Her voice brims with contempt.\u003c/p>\n\u003cp>“Yeah, I can see in these notes that one of the other doctors on my team told you \u003cem>last time\u003c/em> that a lot of what you’re experiencing is because of your \u003cem>weight\u003c/em> and lack of exercise,” she says.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>When you try to tell her the pain is really bad and you need help right now, she looks at her cellphone.\u003c/p>\n\u003cp>“Listen, Monica. Uh, Monique,” she says. “As the professional here, I can say, I really don’t think you need anything other than to work on diet and exercise.”\u003c/p>\n\u003cfigure id=\"attachment_11899065\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899065\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/MoniquePOV-e1639526962778.png\" alt=\"\" width=\"1920\" height=\"1199\">\u003cfigcaption class=\"wp-caption-text\">A virtual reality program lets users experience racial bias as patient Monique Williams, a middle-aged Black woman. UCSF researchers hope virtual reality tools can raise awareness of medical mistreatment and mitigate bias among doctors and nurses. \u003ccite>(Courtesy UCSF)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Next, the VR narrator asks you how you feel, giving you a range of emoticons to choose from. The frustration, anger and embarrassment all are feelings behavioral scientist Kelly Taylor, 50, knows well from real life. She’s Black and has gone through the same experience as Monique at the doctor’s office.\u003c/p>\n\u003cp>“For instance, I’ve gone in, I had some back pain and they will not prescribe pain meds because there’s a perception of drug-seeking behavior,” she said. “In those instances, I have felt that, ‘You don’t believe me.’”\u003c/p>\n\u003cp>Black patients overall are 22% less likely to be prescribed pain medication than white patients, \u003ca href=\"https://pubmed.ncbi.nlm.nih.gov/22239747/\">according to an analysis of 20 years of research\u003c/a>. These treatment disparities are often traced to \u003ca href=\"https://www.kqed.org/stateofhealth/54909/doctors-struggle-with-unconscious-bias-same-as-police\">bias among physicians\u003c/a>, many of whom, \u003ca href=\"https://www.aamc.org/news-insights/how-we-fail-black-patients-pain\">research shows\u003c/a>, falsely believe Black people feel less pain than white people. Such beliefs and behaviors are seen across medical fields and can contribute to fatal consequences. Black people are more likely to die from conditions like \u003ca href=\"https://minorityhealth.hhs.gov/omh/browse.aspx?lvl=4&lvlid=19\">heart disease\u003c/a>, \u003ca href=\"https://minorityhealth.hhs.gov/omh/browse.aspx?lvl=4&lvlid=18\">diabetes\u003c/a> and \u003ca href=\"https://www.cdc.gov/coronavirus/2019-ncov/community/health-equity/racial-ethnic-disparities/disparities-deaths.html\">COVID\u003c/a> compared to white people.\u003c/p>\n\u003cp>Now Taylor is leading the research team at UCSF to see whether virtual reality might play a part in reversing trends like these, testing the simulation to see whether it can raise awareness of medical mistreatment and mitigate \u003ca href=\"https://www.kqed.org/news/11826872/all-you-want-is-to-be-believed-the-impacts-of-unconscious-bias-in-health-care\">unconscious bias\u003c/a> among doctors and nurses.\u003c/p>\n\u003ch3>Using emotion to bypass intellectual defenses\u003c/h3>\n\u003cp>The project is called \u003ca href=\"https://globalhealthsciences.ucsf.edu/news/tapping-virtual-reality-help-drive-equity-healthcare\">CULTIVATE\u003c/a>, short for Combating Unequal Treatment in Health Care Through Virtual Awareness and Training in Empathy. Researchers hypothesize virtual reality can interrupt the kinds of interactions patients like Monique have and may even do a better job than \u003ca href=\"https://www.kqed.org/stateofhealth/56311/ucsf-doctors-students-confront-their-own-unconscious-bias\">existing training modules\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "‘We’re not telling you, ‘You’re bad.’ We’re saying, this is how someone else is experiencing life, and maybe if you can see it from their perspective, that may change how you engage with them.’",
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"content": "\u003cdiv class=\"post-body\">\u003cp>“Unconscious bias training is super popular,” Taylor said.\u003c/p>\n\u003cp>She points to the many medical institutions that now ask their staff and students to complete some form of it. California law \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220SB65\">now mandates unconscious bias training for all maternity care providers\u003c/a> in an attempt to address the disparities in the state’s maternal and infant mortality rates: Black women are \u003ca href=\"https://www.kqed.org/news/11889997/new-momnibus-bill-wants-to-help-more-black-moms-survive-childbirth\">three times as likely to die\u003c/a> from childbirth-related complications compared to the state average, and Black and Native American babies are twice as likely to die.\u003c/p>\n\u003cp>But the law doesn’t specify what training should be used. \u003ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6687518/\">Research is mixed\u003c/a> on the many variations of unconscious bias training that have been developed, and, Taylor says, the \u003ca href=\"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7265967/\">jury is still out\u003c/a> on how well it works or whether it works at all.\u003c/p>\n\u003cp>“We also don’t know much about dosing — how much it should take, how long we should do it to actually see a change in implicit bias,” she adds. “We do know that in some spaces, if it’s not carefully thought through, it can actually do more harm than good.”\u003c/p>\n\u003cp>Some studies show white men in particular may \u003ca href=\"https://hbr.org/2016/01/diversity-policies-dont-help-women-or-minorities-and-they-make-white-men-feel-threatened\">feel shamed or threatened by diversity training\u003c/a>. They argue back or shut down, Taylor says — conversation over. With virtual reality, Taylor’s team thinks they can sidestep some of the brain’s intellectual defenses and trigger an empathy response instead.\u003c/p>\n\u003cp>“So we’re not telling you, ‘You’re bad,'” Taylor said. “We’re saying, this is how someone else is experiencing life, and maybe if you can see it from their perspective, that may change how you engage with them.”\u003c/p>\n\u003cfigure id=\"attachment_11899062\" class=\"wp-caption aligncenter\" style=\"max-width: 1108px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899062\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/download.jpg\" alt=\"Behavioral Scientist Kelly Taylor, a Black woman, uses a VR headset\" width=\"1108\" height=\"856\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download.jpg 1108w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-800x618.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-1020x788.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/download-160x124.jpg 160w\" sizes=\"auto, (max-width: 1108px) 100vw, 1108px\">\u003cfigcaption class=\"wp-caption-text\">Behavioral scientist Kelly Taylor is leading the research team at UCSF to see whether virtual reality can raise awareness of medical mistreatment and mitigate unconscious bias among doctors and nurses. \u003ccite>(Courtesy Kelly Taylor)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003ch3>Can you teach empathy?\u003c/h3>\n\u003cp>There is scientific debate around whether empathy is something that can be taught. Some social psychologists believe it’s a fixed trait, \u003ca href=\"https://www.sciencedaily.com/releases/2018/03/180312085124.htm\">rooted in genetics\u003c/a>, and what we’re born with is what we have for life. But others, including Taylor and her team, believe whatever our innate capacity for empathy is, we can learn to increase it.\u003c/p>\n\u003cp>Virtual reality, in particular, can be an effective tool for cultivating empathy, with some calling it “\u003ca href=\"https://cas.nyu.edu/content/dam/nyu-as/casEWP/documents/MS%202019.pdf#page=132\">the empathy machine\u003c/a>.”\u003c/p>\n\u003cp>\u003ca href=\"https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0204494\">A Stanford study\u003c/a> showed that people who lost their homes in virtual reality developed long-lasting compassion for unhoused people in real life and were more willing to sign a petition for affordable housing. More than 86% of participants in a \u003ca href=\"https://journals.lww.com/academicmedicine/Fulltext/2020/12000/Cultivating_Empathy_Through_Virtual_Reality_.36.aspx\">Columbia study\u003c/a> said VR enhanced their empathy for people of color after they inhabited the experience of a Black man interacting with police and being ignored in a job interview.\u003c/p>\n\u003cp>“You can intellectually understand something, but when you evoke an emotion, it scientifically interacts with a different part of your brain. It codes in your memory in a different way. It triggers different physiologic processes,” said Dr. Madhavi Dandu, professor of medicine at UCSF and an investigator on the research team.\u003c/p>\n\u003cp>Hearing stories in the news, seeing movies about how other people live and traveling to different states or countries all are things that allow us to connect with others, she added.\u003c/p>\n\u003cp>“Seeing people differently, understanding something differently than the way we saw something in the first place is where empathy comes from,” she said. “So I think it is learnable and teachable, and more importantly, it’s encode-able: It becomes a part of who we are.”\u003c/p>\n\u003cp>Other researchers caution that empathy is just one piece of what should be a comprehensive, ongoing approach to training health care providers about racism and bias.\u003c/p>\n\u003cp>“We have to change hearts and minds,” said Monique Jindal, assistant professor of clinical medicine at the University of Illinois Chicago, who believes individual bias training should be paired with education about the structural and systemic causes of racism.\u003c/p>\n\u003cp>She equates addressing unconscious bias with quitting smoking, which often involves multiple attempts and strategies.\u003c/p>\n\u003cp>“Some people need knowledge, some people need to be motivated, some people need to be scared by something,” she said. “There are a lot of things that go into someone being able to change the way that they are and the way that they’ve operated throughout the world their whole life.”\u003c/p>\n\u003ch3>Can building empathy lead to change in the doctor’s office?\u003c/h3>\n\u003cp>UCSF researchers acknowledge that their VR simulation is only a starting point. The study is in its early phases and still needs to be refined and fully tested before it can be scaled and, ultimately, given away for free to whatever institutions wish to use it.\u003c/p>\n\u003cp>For now, they want to see whether it sparks an empathy response, and whether that might lead to even small changes in how doctors interact with their patients.\u003c/p>\n\u003cp>That’s what happened for one of the first white doctors who tried it.\u003c/p>\n\u003cp>When Mike Reid placed the VR headset over his head and became Monique Williams, his breathing quickened almost immediately.\u003c/p>\n\u003cp>“I’m in the body of a Black woman. I’ve got boobs and I feel different as I look at myself in the mirror,” said Reid, an infectious disease doctor at UCSF and co-principal investigator on the study, along with Taylor.\u003c/p>\n\u003cp>After 20 minutes in the virtual clinic, being ignored by the receptionist and failing to get the doctor to take his pain seriously, he’s visibly flustered. He looks like he just ran to catch a bus, but still missed it.\u003c/p>\n\u003cp>“Viscerally, it was very uncomfortable,” he said. “I felt uncomfortable about the lack of eye contact and what felt like contempt or dismissiveness. I could feel my blood pressure rising.”\u003c/p>\n\u003cfigure id=\"attachment_11899067\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11899067\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut.jpg\" alt=\"Woman of color watches as white man uses VR headset in medical office\" width=\"1920\" height=\"1280\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/12/RS52848_019_SanFrancisco_UCSFVirtualReality_12102021-qut-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Nova Wilson, program coordinator for the UCSF Institute for Global Health Sciences, instructs Dr. Mike Reid on using virtual reality equipment at UCSF offices in San Francisco on Dec. 10, 2021. The VR program is intended to teach doctors to have more empathy for their patients of color. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Right away, Reid starts reflecting on how he’s made his patients of color feel this way.\u003c/p>\n\u003cp>“I’m embarrassed to say that I think these kinds of things happen all the time,” he said. “I keep people waiting. I’m not fully attentive to their needs because I’m distracted by a million other things.”\u003c/p>\n\u003cp>The VR simulation includes what researchers call a “repair vignette,” where Monique goes back to the clinic and this time is treated with respect and kindness. The doctor asks her if she prefers to be called ‘Monique’ or ‘Ms. Williams.’ She sits down across from her at eye level. She listens and collaborates with her on finding an immediate solution to her pain.\u003c/p>\n\u003cp>Reid says these are changes he can make to his practice right away. Before this, seeing a patient was all about his own time and all the things he had to do. Now, he’s thinking about his patients of color and how precious their time is. He believes these adjustments will save time overall, for him and his patients.\u003c/p>\n\u003cp>“If they feel respected and validated, you are more likely to be a confidante and trusted provider to them,” he said, “and the engagement is more likely to be productive.”\u003c/p>\n\u003cp>But it’s a long road from building trust and rapport to having a definitive impact on a person’s health, let alone reversing the statistics on racial disparities in disease outcomes and death. A large, long-term study is needed to see whether there’s a causal relationship there.\u003c/p>\n\u003cp>“So essentially, does our VR reduce health disparities? It’s a huge question,” Kelly Taylor said. “We’d love to be able to say, 10, five years even from now, that yes, it does.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>In the meantime, if doctors say they’re going to do their work differently because of VR, even on a small scale, Taylor says, “We’d be satisfied with that outcome for now.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"slug": "ahead-of-chauvin-verdict-facebook-says-it-will-scrub-posts-that-incite-violence",
"title": "Facebook Says It Will Scrub Posts That Incite Violence in Derek Chauvin Verdict",
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"headTitle": "Facebook Says It Will Scrub Posts That Incite Violence in Derek Chauvin Verdict | KQED",
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"content": "\u003cp>Leading up to the verdict in the trial of Derek Chauvin, the former Minneapolis police officer \u003ca href=\"https://www.kqed.org/news/11870396/court-says-jury-has-reached-verdict-in-derek-chauvins-murder-trial\">convicted of murdering George Floyd\u003c/a>, Facebook announced its efforts to prevent online content from leading to offline harm.\u003c/p>\n\u003cp>[aside postID=\"news_11870396\" label=\"The Derek Chauvin Verdict\"]\u003cbr>\nIn a \u003ca href=\"https://about.fb.com/news/2021/04/preparing-for-a-verdict-in-the-trial-of-derek-chauvin/\" target=\"_blank\" rel=\"noopener noreferrer\">blog post\u003c/a>, Facebook Vice President of Content Policy Monika Bickert wrote teams are removing calls to violence in Minneapolis, but not other locations. Notably, George Floyd’s death last year prompted protests nationwide.\u003c/p>\n\u003cp>That geographic limitation, however, could change. “We will continue to monitor events on the ground to determine if additional locations will be deemed as temporary, high-risk locations,” Bickert wrote.\u003c/p>\n\u003cp>She added, “We want to strike the right balance between allowing people to speak about the trial and what the verdict means, while still doing our part to protect everyone’s safety.”\u003c/p>\n\u003cp>Facebook and Instagram posters will be allowed to discuss the trial without seeing their posts erased, since the social media giant considers Derek Chauvin a public figure. Facebook considers Floyd an involuntarily public figure, so praise, celebration or mockery of his death will be removed. In addition, content that Facebook’s screeners consider graphic will be marked as disturbing or sensitive.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>This is not the first time in recent months Facebook has openly declared war on a topical subject that attracts misinformation (defined typically as unwittingly inaccurate posts or sharing) and disinformation (defined typically as intentional and/or coordinated by political actors). Consider the company’s efforts \u003ca href=\"https://www.theguardian.com/us-news/2020/nov/05/facebook-trump-stop-the-steal-group-removed\">to protect the integrity of the U.S. presidential election last November\u003c/a>, and protect public health during the coronavirus pandemic.\u003c/p>\n\u003cp>“There are some who believe that we have a financial interest in turning a blind eye to misinformation,” Facebook VP of Integrity Guy Rosen wrote in\u003ca href=\"https://about.fb.com/news/2021/03/how-were-tackling-misinformation-across-our-apps/\" target=\"_blank\" rel=\"noopener noreferrer\"> late March\u003c/a>. “The opposite is true. We have every motivation to keep misinformation off of our apps and we’ve taken many steps to do so at the expense of user growth and engagement.”\u003c/p>\n\u003cp>Facebook, directly and indirectly, employs \u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\" target=\"_blank\" rel=\"noopener noreferrer\">tens of thousands\u003c/a> of content screeners, not to mention \u003ca href=\"https://www.businessinsider.com/zuckerberg-nuances-content-moderation-ai-misinformation-hearing-2021-3\" target=\"_blank\" rel=\"noopener noreferrer\">artificial intelligence\u003c/a>.\u003c/p>\n\u003cp>But outside research has found the company’s efforts often \u003ca href=\"https://www.newyorker.com/magazine/2020/10/19/why-facebook-cant-fix-itself\" target=\"_blank\" rel=\"noopener noreferrer\">undercut at the highest levels\u003c/a> of management, as well as \u003ca href=\"https://www.kqed.org/news/11866331/tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistent\u003c/a> and slow. A study out this week from the nonprofit advocacy group \u003ca href=\"https://secure.avaaz.org/campaign/en/facebook_neglect_europe_infodemic/\" target=\"_blank\" rel=\"noopener noreferrer\">Avaaz\u003c/a> noted COVID-19 related misinformation — in English, in the U.S., which is to say the arena where Facebook’s content moderation is at its best — took the company the better part of a month to address.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>This post was updated at 3:20 p.m. \u003ca href=\"https://www.kqed.org/news/11870396/court-says-jury-has-reached-verdict-in-derek-chauvins-murder-trial\">to reflect the conviction of Derek Chauvin\u003c/a>. \u003c/em>\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nIn a \u003ca href=\"https://about.fb.com/news/2021/04/preparing-for-a-verdict-in-the-trial-of-derek-chauvin/\" target=\"_blank\" rel=\"noopener noreferrer\">blog post\u003c/a>, Facebook Vice President of Content Policy Monika Bickert wrote teams are removing calls to violence in Minneapolis, but not other locations. Notably, George Floyd’s death last year prompted protests nationwide.\u003c/p>\n\u003cp>That geographic limitation, however, could change. “We will continue to monitor events on the ground to determine if additional locations will be deemed as temporary, high-risk locations,” Bickert wrote.\u003c/p>\n\u003cp>She added, “We want to strike the right balance between allowing people to speak about the trial and what the verdict means, while still doing our part to protect everyone’s safety.”\u003c/p>\n\u003cp>Facebook and Instagram posters will be allowed to discuss the trial without seeing their posts erased, since the social media giant considers Derek Chauvin a public figure. Facebook considers Floyd an involuntarily public figure, so praise, celebration or mockery of his death will be removed. In addition, content that Facebook’s screeners consider graphic will be marked as disturbing or sensitive.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>This is not the first time in recent months Facebook has openly declared war on a topical subject that attracts misinformation (defined typically as unwittingly inaccurate posts or sharing) and disinformation (defined typically as intentional and/or coordinated by political actors). Consider the company’s efforts \u003ca href=\"https://www.theguardian.com/us-news/2020/nov/05/facebook-trump-stop-the-steal-group-removed\">to protect the integrity of the U.S. presidential election last November\u003c/a>, and protect public health during the coronavirus pandemic.\u003c/p>\n\u003cp>“There are some who believe that we have a financial interest in turning a blind eye to misinformation,” Facebook VP of Integrity Guy Rosen wrote in\u003ca href=\"https://about.fb.com/news/2021/03/how-were-tackling-misinformation-across-our-apps/\" target=\"_blank\" rel=\"noopener noreferrer\"> late March\u003c/a>. “The opposite is true. We have every motivation to keep misinformation off of our apps and we’ve taken many steps to do so at the expense of user growth and engagement.”\u003c/p>\n\u003cp>Facebook, directly and indirectly, employs \u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\" target=\"_blank\" rel=\"noopener noreferrer\">tens of thousands\u003c/a> of content screeners, not to mention \u003ca href=\"https://www.businessinsider.com/zuckerberg-nuances-content-moderation-ai-misinformation-hearing-2021-3\" target=\"_blank\" rel=\"noopener noreferrer\">artificial intelligence\u003c/a>.\u003c/p>\n\u003cp>But outside research has found the company’s efforts often \u003ca href=\"https://www.newyorker.com/magazine/2020/10/19/why-facebook-cant-fix-itself\" target=\"_blank\" rel=\"noopener noreferrer\">undercut at the highest levels\u003c/a> of management, as well as \u003ca href=\"https://www.kqed.org/news/11866331/tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistent\u003c/a> and slow. A study out this week from the nonprofit advocacy group \u003ca href=\"https://secure.avaaz.org/campaign/en/facebook_neglect_europe_infodemic/\" target=\"_blank\" rel=\"noopener noreferrer\">Avaaz\u003c/a> noted COVID-19 related misinformation — in English, in the U.S., which is to say the arena where Facebook’s content moderation is at its best — took the company the better part of a month to address.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>This post was updated at 3:20 p.m. \u003ca href=\"https://www.kqed.org/news/11870396/court-says-jury-has-reached-verdict-in-derek-chauvins-murder-trial\">to reflect the conviction of Derek Chauvin\u003c/a>. \u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Artificial intelligence is everywhere these days, including in the criminal justice system. But a \u003ca href=\"https://www.partnershiponai.org/report-on-machine-learning-in-risk-assessment-tools-in-the-u-s-criminal-justice-system/\" target=\"_blank\" rel=\"noopener\">new report\u003c/a> out Friday joins a \u003ca href=\"https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing\" target=\"_blank\" rel=\"noopener\">chorus\u003c/a> \u003ca href=\"https://witnessla.com/op-ed-predictive-algorithms-in-the-justice-system-must-have-aggressive-oversight/\" target=\"_blank\" rel=\"noopener\">of\u003c/a> \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">voices\u003c/a> warning that the software isn’t ready for the task. \u003ci>\u003c/i>\u003c/p>\n\u003cp>“You need to understand as you’re deploying these tools that they’re extremely approximate, extremely inaccurate,” said Peter Eckersley, research director at \u003ca href=\"https://www.partnershiponai.org\" target=\"_blank\" rel=\"noopener\">Partnership on A.I.\u003c/a>, a consortium of Silicon Valley heavyweights and civil liberties groups that helped published the report. “And that if you think of them as ‘Minority Report,’ you’ve gotten it entirely wrong,” he added, referencing the Steven Spielberg science fiction blockbuster from 2002 that’s become a kind of shorthand for all allusions to predictive policing.\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=lG7DGMgfOb8]\u003c/p>\n\u003cp>The study — “Algorithmic Risk Assessment Tools in the U.S. Criminal Justice System” — scrutinizes how A.I. is increasingly being used throughout the country.\u003c/p>\n\u003cp>Algorithmic software crunches data about an individual along with statistics about groups that person belongs to. What level of education did this individual attain? How many criminal offenses did this individual commit before the age of 18? What is the likelihood of, say, skipping bail for individuals who never finished high school and committed two crimes before the age of 18?\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>It can seem like the software bypasses human errors in assessing that risk. But the report homes in on the issue of machine learning bias: When humans feed biased or inaccurate information into software programs, making those systems biased as well.\u003c/p>\n\u003cp>An example (not mentioned in the report): The \u003ca href=\"https://openpolicing.stanford.edu/findings/\" target=\"_blank\" rel=\"noopener\">Stanford Open Policing Project\u003c/a> recently reported that law enforcement officers nationwide tend to stop African-American drivers at higher rates than white drivers and to search, ticket and arrest African-American and Latino drivers during traffic stops more often than whites.\u003c/p>\n\u003cp>Any evaluation software that incorporates a data set like this on traffic stops could then potentially deliver racially biased recommendations, the Stanford researchers note, even if the software doesn’t include racial data \u003cem>per se\u003c/em>.\u003c/p>\n\u003cp>“Standards need to be set for these tools,” Eckersley said. “And if you were to ever try to use them to decide to detain someone, the tools would need to meet those standards. And, unfortunately, none of the tools presently do.”\u003c/p>\n\u003cp>Currently, 49 of 58 counties in California use some kind of algorithmic risk assessment tool for bail, sentencing and/or probation. And a new bill in the state Legislature would require all counties to use it for bail.\u003c/p>\n\u003cp>[aside postID=\"news_11689184,news_11693624,news_11728806\" label=\"What is the Bail Reform Law?\"]Senate Bill 10 offers no guidance for how counties should calculate risk levels or protect against unintentional discriminatory outcomes. The \u003ca href=\"https://www.courts.ca.gov/policyadmin-jc.htm\" target=\"_blank\" rel=\"noopener\">Judicial Council\u003c/a>, the policymaking body of the California courts, would approve tools if and when the law goes into effect, but would stop short of assessing results.\u003c/p>\n\u003cp>There are a number of risk assessment tools, most of which are not using artificial intelligence but instead, paper, pencil and a professional human’s judgement. Mary Butler, Napa County’s chief probation officer, said her agency uses three risk assessment tools, with the intend of providing recommendations to a presiding judge, but she said they also determine how best to help the individual in question succeed at establishing a life outside of prison.\u003c/p>\n\u003cp>“The needs part is as important as the risk part, because it helps to change their behavior,” she said. “I can’t change, for example, the age when someone was first arrested, but if that’s the only thing I consider, then yeah, I could be biased a result. But when I tie that into everything else going on in that person’s life, and their areas of need, it’s a really good tool.”\u003c/p>\n\u003cp>She added that assessments made by her agency are shared with everybody involved. “We give the offender the results,” she said. “We give that information to the court. The attorneys have it.”\u003c/p>\n\u003cp>A small number of California law enforcement agencies are also using artificial intelligence. Two of the more popular products are \u003ca href=\"https://www.equivant.com/compas-classification/\" target=\"_blank\" rel=\"noopener\">Correctional Offender Management Profiling for Alternative Sanctions (COMPAS)\u003c/a> and the \u003ca href=\"https://www.psapretrial.org/\" target=\"_blank\" rel=\"noopener\">Public Safety Assessment (PSA)\u003c/a>. COMPAS has been used by the \u003ca href=\"https://www.cdcr.ca.gov\" target=\"_blank\" rel=\"noopener\">California Department of Corrections and Rehabilitation\u003c/a>. PSA is in use in San Francisco, Santa Cruz and Tulare Counties.\u003c/p>\n\u003cp>[aside postID=\"news_11619469\"]But some of these programs, like COMPAS, are proprietary products, which means their owners don’t share the source code in order to protect their intellectual property. In doing so, they prevent defendants from challenging the integrity of the models.\u003c/p>\n\u003cp>That also blocks independent researchers from being able to study and identify flaws in the programs, and prevents lawmakers from knowing what kind of improvements they should push for.\u003c/p>\n\u003cp>Like the Partnership on A.I., the \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">Electronic Frontier Foundation\u003c/a> has publicly expressed doubts about the rollout of the new bail law, SB 10, for this very reason. \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">In an opinion piece on its website\u003c/a>, the EFF argued, “The public must have access to the source code and the materials used to develop these tools, and the results of regular independent audits of the system, to ensure tools are not unfairly detaining innocent people or disproportionately affecting specific classes of people.”\u003c/p>\n\u003cp>A different bill that cleared the state Senate this week, however, could set a lot of minds at ease. SB 36 would \u003ca href=\"https://sd18.senate.ca.gov/news/4252019-hertzberg-bill-regulate-pretrial-risk-assessment-tools-clears-senate\" target=\"_blank\" rel=\"noopener\">establish guidelines\u003c/a> regarding the use of risk assessment tools, including data collection, transparency requirements and regular review and validation.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The bill, as it’s written now, would prevent any risk assessment software tools that block access to their source code. That bill heads to the state Assembly next.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Artificial intelligence is everywhere these days, including in the criminal justice system. But a \u003ca href=\"https://www.partnershiponai.org/report-on-machine-learning-in-risk-assessment-tools-in-the-u-s-criminal-justice-system/\" target=\"_blank\" rel=\"noopener\">new report\u003c/a> out Friday joins a \u003ca href=\"https://www.propublica.org/article/machine-bias-risk-assessments-in-criminal-sentencing\" target=\"_blank\" rel=\"noopener\">chorus\u003c/a> \u003ca href=\"https://witnessla.com/op-ed-predictive-algorithms-in-the-justice-system-must-have-aggressive-oversight/\" target=\"_blank\" rel=\"noopener\">of\u003c/a> \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">voices\u003c/a> warning that the software isn’t ready for the task. \u003ci>\u003c/i>\u003c/p>\n\u003cp>“You need to understand as you’re deploying these tools that they’re extremely approximate, extremely inaccurate,” said Peter Eckersley, research director at \u003ca href=\"https://www.partnershiponai.org\" target=\"_blank\" rel=\"noopener\">Partnership on A.I.\u003c/a>, a consortium of Silicon Valley heavyweights and civil liberties groups that helped published the report. “And that if you think of them as ‘Minority Report,’ you’ve gotten it entirely wrong,” he added, referencing the Steven Spielberg science fiction blockbuster from 2002 that’s become a kind of shorthand for all allusions to predictive policing.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/lG7DGMgfOb8'\n title='//www.youtube.com/embed/lG7DGMgfOb8'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003c/p>\n\u003cp>The study — “Algorithmic Risk Assessment Tools in the U.S. Criminal Justice System” — scrutinizes how A.I. is increasingly being used throughout the country.\u003c/p>\n\u003cp>Algorithmic software crunches data about an individual along with statistics about groups that person belongs to. What level of education did this individual attain? How many criminal offenses did this individual commit before the age of 18? What is the likelihood of, say, skipping bail for individuals who never finished high school and committed two crimes before the age of 18?\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>It can seem like the software bypasses human errors in assessing that risk. But the report homes in on the issue of machine learning bias: When humans feed biased or inaccurate information into software programs, making those systems biased as well.\u003c/p>\n\u003cp>An example (not mentioned in the report): The \u003ca href=\"https://openpolicing.stanford.edu/findings/\" target=\"_blank\" rel=\"noopener\">Stanford Open Policing Project\u003c/a> recently reported that law enforcement officers nationwide tend to stop African-American drivers at higher rates than white drivers and to search, ticket and arrest African-American and Latino drivers during traffic stops more often than whites.\u003c/p>\n\u003cp>Any evaluation software that incorporates a data set like this on traffic stops could then potentially deliver racially biased recommendations, the Stanford researchers note, even if the software doesn’t include racial data \u003cem>per se\u003c/em>.\u003c/p>\n\u003cp>“Standards need to be set for these tools,” Eckersley said. “And if you were to ever try to use them to decide to detain someone, the tools would need to meet those standards. And, unfortunately, none of the tools presently do.”\u003c/p>\n\u003cp>Currently, 49 of 58 counties in California use some kind of algorithmic risk assessment tool for bail, sentencing and/or probation. And a new bill in the state Legislature would require all counties to use it for bail.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Senate Bill 10 offers no guidance for how counties should calculate risk levels or protect against unintentional discriminatory outcomes. The \u003ca href=\"https://www.courts.ca.gov/policyadmin-jc.htm\" target=\"_blank\" rel=\"noopener\">Judicial Council\u003c/a>, the policymaking body of the California courts, would approve tools if and when the law goes into effect, but would stop short of assessing results.\u003c/p>\n\u003cp>There are a number of risk assessment tools, most of which are not using artificial intelligence but instead, paper, pencil and a professional human’s judgement. Mary Butler, Napa County’s chief probation officer, said her agency uses three risk assessment tools, with the intend of providing recommendations to a presiding judge, but she said they also determine how best to help the individual in question succeed at establishing a life outside of prison.\u003c/p>\n\u003cp>“The needs part is as important as the risk part, because it helps to change their behavior,” she said. “I can’t change, for example, the age when someone was first arrested, but if that’s the only thing I consider, then yeah, I could be biased a result. But when I tie that into everything else going on in that person’s life, and their areas of need, it’s a really good tool.”\u003c/p>\n\u003cp>She added that assessments made by her agency are shared with everybody involved. “We give the offender the results,” she said. “We give that information to the court. The attorneys have it.”\u003c/p>\n\u003cp>A small number of California law enforcement agencies are also using artificial intelligence. Two of the more popular products are \u003ca href=\"https://www.equivant.com/compas-classification/\" target=\"_blank\" rel=\"noopener\">Correctional Offender Management Profiling for Alternative Sanctions (COMPAS)\u003c/a> and the \u003ca href=\"https://www.psapretrial.org/\" target=\"_blank\" rel=\"noopener\">Public Safety Assessment (PSA)\u003c/a>. COMPAS has been used by the \u003ca href=\"https://www.cdcr.ca.gov\" target=\"_blank\" rel=\"noopener\">California Department of Corrections and Rehabilitation\u003c/a>. PSA is in use in San Francisco, Santa Cruz and Tulare Counties.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>But some of these programs, like COMPAS, are proprietary products, which means their owners don’t share the source code in order to protect their intellectual property. In doing so, they prevent defendants from challenging the integrity of the models.\u003c/p>\n\u003cp>That also blocks independent researchers from being able to study and identify flaws in the programs, and prevents lawmakers from knowing what kind of improvements they should push for.\u003c/p>\n\u003cp>Like the Partnership on A.I., the \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">Electronic Frontier Foundation\u003c/a> has publicly expressed doubts about the rollout of the new bail law, SB 10, for this very reason. \u003ca href=\"https://www.eff.org/deeplinks/2018/11/if-pre-trial-risk-assessment-tool-does-not-satisfy-these-criteria-it-needs-stay\" target=\"_blank\" rel=\"noopener\">In an opinion piece on its website\u003c/a>, the EFF argued, “The public must have access to the source code and the materials used to develop these tools, and the results of regular independent audits of the system, to ensure tools are not unfairly detaining innocent people or disproportionately affecting specific classes of people.”\u003c/p>\n\u003cp>A different bill that cleared the state Senate this week, however, could set a lot of minds at ease. SB 36 would \u003ca href=\"https://sd18.senate.ca.gov/news/4252019-hertzberg-bill-regulate-pretrial-risk-assessment-tools-clears-senate\" target=\"_blank\" rel=\"noopener\">establish guidelines\u003c/a> regarding the use of risk assessment tools, including data collection, transparency requirements and regular review and validation.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The bill, as it’s written now, would prevent any risk assessment software tools that block access to their source code. That bill heads to the state Assembly next.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Who’s responsible when a driverless car runs over a pedestrian? Or a social media platform steers housing ads away from African Americans? These real-world outcomes driven by artificial intelligence are cropping up before politicians and regulators can get up to speed. At least, here in the U.S.\u003c/p>\n\u003cp>[aside tag='technology, AI' label='The Future of Tech']\u003c/p>\n\u003cp>The European Commission isn’t rolling out any laws governing artificial intelligence right away, but it looks likely it will eventually. \u003c/p>\n\u003cp>“As is the case with all technologies, AI raises a number of concerns that need to be tackled. If we are not vigilant, the use of AI may lead to undesirable outcomes — intended or not,” wrote \u003ca href=\"https://ec.europa.eu/digital-single-market/en/pekka-ala-pietila\">Pekka Ala-Pietilä\u003c/a>, the chair of the EU’s High-Level Expert Group on Artificial Intelligence, in a recent \u003ca href=\"https://ec.europa.eu/digital-single-market/en/blogposts/towards-trustworthy-ai-ethics-competitiveness-go-hand-hand\" target=\"_blank\" rel=\"noopener\">statement\u003c/a> on the European Commission website.\u003c/p>\n\u003cp>The group collected ideas from 50-plus experts and \u003ca href=\"https://ec.europa.eu/digital-single-market/en/news/draft-ethics-guidelines-trustworthy-ai\" target=\"_blank\" rel=\"noopener\">issued a report\u003c/a> last December. This week, after receiving more than 500 comments in response, the group issued \u003ca href=\"https://ec.europa.eu/digital-single-market/en/news/ethics-guidelines-trustworthy-ai\" target=\"_blank\" rel=\"noopener\">ethics guidelines\u003c/a> for trustworthy artificial intelligence. Here are the “key requirements” for assessing AI:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>Human agency and oversight:\u003c/strong> AI systems should enable equitable societies by supporting human agency and fundamental rights, and not decrease, limit or misguide human autonomy.\u003c/li>\n\u003cli>\u003cstrong>Robustness and safety:\u003c/strong> Trustworthy AI requires algorithms to be secure, reliable and robust enough to deal with errors or inconsistencies during all life cycle phases of AI systems.\u003c/li>\n\u003cli>\u003cstrong>Privacy and data governance:\u003c/strong> Citizens should have full control over their own data, while data concerning them will not be used to harm or discriminate against them.\u003c/li>\n\u003cli>\u003cstrong>Transparency:\u003c/strong> The traceability of AI systems should be ensured.\u003c/li>\n\u003cli>\u003cstrong>Diversity, non-discrimination and fairness:\u003c/strong> AI systems should consider the whole range of human abilities, skills and requirements, and ensure accessibility.\u003c/li>\n\u003cli>\u003cstrong>Societal and environmental well-being:\u003c/strong> AI systems should be used to enhance positive social change and enhance sustainability and ecological responsibility.\u003c/li>\n\u003cli>\u003cstrong>Accountability:\u003c/strong> Mechanisms should be put in place to ensure responsibility and accountability for AI systems and their outcomes.\u003c/li>\n\u003c/ul>\n\u003cp>“One thing that jumped out at me was the sixth principle, which is societal and environmental well-being,” said assistant professor \u003ca href=\"http://www.danielsusser.info\" target=\"_blank\" rel=\"noopener\">Daniel Susser\u003c/a>, who specializes in technology and ethics at Penn State. He’s excited that Europeans are starting to ask the tough questions about what we want companies like Google and Amazon to be responsible for as they dream up potential futures for us.\u003c/p>\n\u003cp>“Regulating, especially regulating technology, is generally thought of as an attempt to articulate what companies should not do,” Susser said. “We also want to articulate a positive notion of what sort of world we want technology to be helping us build — and I think that will need to [hashed] out more specifically, but I’m happy to see it in there.”\u003c/p>\n\u003cp>Next steps include a \u003ca href=\"http://europa.eu/rapid/press-release_IP-19-1893_en.htm\" target=\"_blank\" rel=\"noopener\">pilot program\u003c/a> to develop draft rules to roll out this summer. Whether the Europeans inspire U.S. politicians and regulators to follow suit is unclear. Americans have been singularly slow to consider a wide range of regulation issues around technology. Facebook CEO Mark Zuckerberg has repeatedly apologized to federal lawmakers for various failings of the social media giant, but there are no laws to force change from his company and others in Silicon Valley.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Meanwhile, one 14-year-old committed suicide in Britain inspired by what she saw online, and UK regulators \u003ca href=\"https://www.reuters.com/article/us-britain-tech-regulation/britain-plans-social-media-regulation-to-battle-harmful-content-idUSKCN1RJ0QP\" target=\"_blank\" rel=\"noopener\">proposed new laws\u003c/a> to slap penalties on social media companies and technology firms if they fail to protect users from harmful content.\u003c/p>\n\u003cp>Experts say American companies driving much of the world’s AI won’t be able to ignore what happens in Europe.\u003c/p>\n\u003cp>Experts also say no regulation is not an option we want to accept. Private industry \u003ca href=\"https://www.kqed.org/news/11738391/tech-giants-initiatives-to-address-ai-ethics-concerns-under-scrutiny\" target=\"_blank\" rel=\"noopener\">has encountered blowback\u003c/a> over its attempts at self-regulation. As \u003ca href=\"https://mila.quebec/en/yoshua-bengio/\" target=\"_blank\" rel=\"noopener\">Yoshua Bengio\u003c/a>, a computer scientist and winner of the 2018 Turing Award for his work on deep learning, told the journal \u003ca href=\"https://www.nature.com/articles/d41586-019-00505-2\" target=\"_blank\" rel=\"noopener\">Nature\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>Self-regulation is not going to work. Do you think that voluntary taxation works? It doesn’t. Companies that follow ethical guidelines would be disadvantaged with respect to the companies that do not. It’s like driving. Whether it’s on the left or the right side, everybody needs to drive in the same way; otherwise, we’re in trouble.\u003c/p>\u003c/blockquote>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Who’s responsible when a driverless car runs over a pedestrian? Or a social media platform steers housing ads away from African Americans? These real-world outcomes driven by artificial intelligence are cropping up before politicians and regulators can get up to speed. At least, here in the U.S.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The European Commission isn’t rolling out any laws governing artificial intelligence right away, but it looks likely it will eventually. \u003c/p>\n\u003cp>“As is the case with all technologies, AI raises a number of concerns that need to be tackled. If we are not vigilant, the use of AI may lead to undesirable outcomes — intended or not,” wrote \u003ca href=\"https://ec.europa.eu/digital-single-market/en/pekka-ala-pietila\">Pekka Ala-Pietilä\u003c/a>, the chair of the EU’s High-Level Expert Group on Artificial Intelligence, in a recent \u003ca href=\"https://ec.europa.eu/digital-single-market/en/blogposts/towards-trustworthy-ai-ethics-competitiveness-go-hand-hand\" target=\"_blank\" rel=\"noopener\">statement\u003c/a> on the European Commission website.\u003c/p>\n\u003cp>The group collected ideas from 50-plus experts and \u003ca href=\"https://ec.europa.eu/digital-single-market/en/news/draft-ethics-guidelines-trustworthy-ai\" target=\"_blank\" rel=\"noopener\">issued a report\u003c/a> last December. This week, after receiving more than 500 comments in response, the group issued \u003ca href=\"https://ec.europa.eu/digital-single-market/en/news/ethics-guidelines-trustworthy-ai\" target=\"_blank\" rel=\"noopener\">ethics guidelines\u003c/a> for trustworthy artificial intelligence. Here are the “key requirements” for assessing AI:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>Human agency and oversight:\u003c/strong> AI systems should enable equitable societies by supporting human agency and fundamental rights, and not decrease, limit or misguide human autonomy.\u003c/li>\n\u003cli>\u003cstrong>Robustness and safety:\u003c/strong> Trustworthy AI requires algorithms to be secure, reliable and robust enough to deal with errors or inconsistencies during all life cycle phases of AI systems.\u003c/li>\n\u003cli>\u003cstrong>Privacy and data governance:\u003c/strong> Citizens should have full control over their own data, while data concerning them will not be used to harm or discriminate against them.\u003c/li>\n\u003cli>\u003cstrong>Transparency:\u003c/strong> The traceability of AI systems should be ensured.\u003c/li>\n\u003cli>\u003cstrong>Diversity, non-discrimination and fairness:\u003c/strong> AI systems should consider the whole range of human abilities, skills and requirements, and ensure accessibility.\u003c/li>\n\u003cli>\u003cstrong>Societal and environmental well-being:\u003c/strong> AI systems should be used to enhance positive social change and enhance sustainability and ecological responsibility.\u003c/li>\n\u003cli>\u003cstrong>Accountability:\u003c/strong> Mechanisms should be put in place to ensure responsibility and accountability for AI systems and their outcomes.\u003c/li>\n\u003c/ul>\n\u003cp>“One thing that jumped out at me was the sixth principle, which is societal and environmental well-being,” said assistant professor \u003ca href=\"http://www.danielsusser.info\" target=\"_blank\" rel=\"noopener\">Daniel Susser\u003c/a>, who specializes in technology and ethics at Penn State. He’s excited that Europeans are starting to ask the tough questions about what we want companies like Google and Amazon to be responsible for as they dream up potential futures for us.\u003c/p>\n\u003cp>“Regulating, especially regulating technology, is generally thought of as an attempt to articulate what companies should not do,” Susser said. “We also want to articulate a positive notion of what sort of world we want technology to be helping us build — and I think that will need to [hashed] out more specifically, but I’m happy to see it in there.”\u003c/p>\n\u003cp>Next steps include a \u003ca href=\"http://europa.eu/rapid/press-release_IP-19-1893_en.htm\" target=\"_blank\" rel=\"noopener\">pilot program\u003c/a> to develop draft rules to roll out this summer. Whether the Europeans inspire U.S. politicians and regulators to follow suit is unclear. Americans have been singularly slow to consider a wide range of regulation issues around technology. Facebook CEO Mark Zuckerberg has repeatedly apologized to federal lawmakers for various failings of the social media giant, but there are no laws to force change from his company and others in Silicon Valley.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Meanwhile, one 14-year-old committed suicide in Britain inspired by what she saw online, and UK regulators \u003ca href=\"https://www.reuters.com/article/us-britain-tech-regulation/britain-plans-social-media-regulation-to-battle-harmful-content-idUSKCN1RJ0QP\" target=\"_blank\" rel=\"noopener\">proposed new laws\u003c/a> to slap penalties on social media companies and technology firms if they fail to protect users from harmful content.\u003c/p>\n\u003cp>Experts say American companies driving much of the world’s AI won’t be able to ignore what happens in Europe.\u003c/p>\n\u003cp>Experts also say no regulation is not an option we want to accept. Private industry \u003ca href=\"https://www.kqed.org/news/11738391/tech-giants-initiatives-to-address-ai-ethics-concerns-under-scrutiny\" target=\"_blank\" rel=\"noopener\">has encountered blowback\u003c/a> over its attempts at self-regulation. As \u003ca href=\"https://mila.quebec/en/yoshua-bengio/\" target=\"_blank\" rel=\"noopener\">Yoshua Bengio\u003c/a>, a computer scientist and winner of the 2018 Turing Award for his work on deep learning, told the journal \u003ca href=\"https://www.nature.com/articles/d41586-019-00505-2\" target=\"_blank\" rel=\"noopener\">Nature\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>Self-regulation is not going to work. Do you think that voluntary taxation works? It doesn’t. Companies that follow ethical guidelines would be disadvantaged with respect to the companies that do not. It’s like driving. Whether it’s on the left or the right side, everybody needs to drive in the same way; otherwise, we’re in trouble.\u003c/p>\u003c/blockquote>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"disqusTitle": "Tech Giants' Initiatives to Address AI Ethics Concerns Under Scrutiny",
"title": "Tech Giants' Initiatives to Address AI Ethics Concerns Under Scrutiny",
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"content": "\u003cp>The biggest tech companies want you to know that they're taking special care to ensure that their use of artificial intelligence to sift through mountains of data, analyze faces or build virtual assistants doesn't spill over to the dark side.\u003c/p>\n\u003cp>But their efforts to assuage concerns that their machines may be used for nefarious ends have not been universally embraced. Some skeptics see it as mere window dressing by corporations more interested in profit than what's in society's best interests.\u003c/p>\n\u003cp>\"Ethical AI\" has become a new corporate buzz phrase, slapped on internal review committees, fancy job titles, research projects and philanthropic initiatives.\u003c/p>\n\u003cp>The moves are meant to address concerns over racial and gender bias emerging in facial recognition and other AI systems, as well as address anxieties about job losses to the technology and its use by law enforcement and the military.\u003c/p>\n\u003cp>But how much substance lies behind the increasingly public ethics campaigns? And who gets to decide which technological pursuits do no harm?\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Google was hit with both questions when it formed a new board of outside advisers in late March to help guide how it uses AI in products. But instead of winning over potential critics, it sparked internal rancor.\u003c/p>\n\u003cp>A little more than a week later, Google bowed to pressure from the backlash and dissolved the council.\u003c/p>\n\u003cp>The outside board fell apart in stages. One of the board's eight inaugural members quit within days and another quickly became the target of protests from Google employees who said her conservative views don't align with the company's professed values.\u003c/p>\n\u003cp>As thousands of employees called for the removal of Heritage Foundation President Kay Coles James, Google \u003ca href=\"https://www.forbes.com/sites/jilliandonfro/2019/04/04/google-cancels-its-ai-ethics-board-less-than-two-weeks-after-launch-in-the-wake-of-employee-protest/#1f0aeb396e28\" rel=\"noopener\" target=\"_blank\">disbanded the board\u003c/a> last week.\u003c/p>\n\u003cp>Employees said James has made past comments that were anti-trans and anti-immigrant and should not be on an ethics panel. The Heritage Foundation did not respond to a request for comment.\u003c/p>\n\u003cp>[pullquote citation='Ben Wagner, AI researcher'] \"It's basically an attempt to pretend like you're doing ethical things and using ethics as a tool to reach an end, like avoiding regulation.\" [/pullquote]\u003c/p>\n\u003cp>\"It's become clear that in the current environment, (the council) can't function as we wanted,\" the company said in a statement. That environment is one of increasing concern that the corporate AI ethics campaigns lack teeth.\u003c/p>\n\u003cp>\"I think (Google's decision) reflects a broader public understanding that ethics involves more than just creating an ethics board without an institutional framework to provide for accountability,\" AI researcher Ben Wagner said.\u003c/p>\n\u003cp>Google's original initiative fell into a tech industry trend that Wagner calls \"ethics-washing,\" which he describes as a superficial effort that's mostly a show for the public or lawmakers.\u003c/p>\n\u003cp>\"It's basically an attempt to pretend like you're doing ethical things and using ethics as a tool to reach an end, like avoiding regulation,\" said Wagner, an assistant professor at the Vienna University of Economics and Business. \"It's a new form of self-regulation without calling it that by name.\"\u003c/p>\n\u003cp>Big companies have made an increasingly visible effort to discuss their AI efforts in recent years.\u003c/p>\n\u003cp>Microsoft, which often tries to position itself as an industry leader on ethics and privacy issues, published its principles around developing AI, released a short book that discussed the societal implications of the technology and has called for some government regulation of AI technologies.\u003c/p>\n\u003cp>The company's president even met with Pope Francis earlier this year to discuss industry ethics. Amazon recently announced it is helping fund federal research into \"algorithmic fairness,\" and Salesforce employs an \"architect\" for ethical AI practice, as well as a \"chief ethical and human use\" officer. It's hard to find a brand-name tech firm without similar initiatives.\u003c/p>\n\u003cp>It's a good thing that companies are studying the issue and seeking perspectives on industry ethics, said Oren Etzioni, CEO of the Allen Institute for Artificial Intelligence, a research organization.[aside tag='technology, AI' label='The Future of Tech']\u003c/p>\n\u003cp>But ultimately, he said, a company's CEO is tasked with deciding what suggestions on AI ethics to incorporate in business decisions.\u003c/p>\n\u003cp>\"I think overall it's a positive step rather than a fig leaf,\" he said. \"That said, the proof is in successful implementation. I think the jury is still out on that.\"\u003c/p>\n\u003cp>The impact artificial intelligence can have on society has never been more clear, Etzioni said, and companies are reacting to studies about the power of recommendation algorithms and gender bias in AI.\u003c/p>\n\u003cp>But as Google's attempt shows, discussing the issues in the public eye also invites public scrutiny.\u003c/p>\n\u003cp>Google employees have had more success than other tech workers at demanding change at their company.\u003c/p>\n\u003cp>The internet search behemoth dropped a contract with the Pentagon after employees pushed back on the ethical implications of using the company's AI technology to analyze drone video.\u003c/p>\n\u003cp>And after more than 2,400 Google employees signed a petition calling for James to be taken off the board, Google scrapped the board altogether.\u003c/p>\n\u003cp>Google had also faced dissent from its chosen councilmembers. Alessandro Acquisti, a professor at Carnegie Mellon University, \u003ca href=\"https://twitter.com/ssnstudy/status/1112099099124350976\" rel=\"noopener\" target=\"_blank\">announced on Twitter\u003c/a> he was declining the invitation.\u003c/p>\n\u003cp>https://twitter.com/ssnstudy/status/1112099054551515138\u003c/p>\n\u003cp>He wrote that he is devoted to grappling fairness and inclusion in AI, but this was not the \"the right forum for me to engage in this important work.\" He declined to comment further.\u003c/p>\n\u003cp>One expert who had committed to staying on the council is Joanna Bryson, associate professor in computing at the University of Bath.\u003c/p>\n\u003cp>A self-described liberal, she said before the dissolution that it makes sense to have political diversity on the panel, and she didn't agree with those who think it's just for show.\u003c/p>\n\u003cp>\"I just don't think Google is that stupid,\" Bryson said. \"I don't think they're there just to have a poster on a wall.\"\u003c/p>\n\u003cp>She said, however, that companies like Google and Microsoft do have a real concern about liability — meaning they want to make sure they show themselves, and the public, that they've tried their best to build products the right way before releasing them.\u003c/p>\n\u003cp>\"It's not just the right thing to do, it's the thing they need to do,\" she said. Bryson said she was hopeful Google actually wanted to brainstorm hard problems and should find another way to do so after the council dissolved.\u003c/p>\n\u003cp>It's unclear what Google will do next. The company said its \"going back to the drawing board\" and would find other ways of getting outside opinions.[pullquote align='left' citation='Joanna Bryson, University of Bath associate professor'] \"It's not just the right thing to do, it's the thing they need to do.\" [/pullquote]\u003c/p>\n\u003cp>Wagner said now would be the time for Google to set up ethics principles that include commitments they must stick to, external oversight and other checkpoints to hold them accountable.\u003c/p>\n\u003cp>Even if companies keep setting up external boards to oversee AI responsibility, government regulation will still be needed, said Liz O'Sullivan, a tech worker who left AI company Clarifai over the company's work in the Pentagon's Project Maven — the same project that Google dropped after its employees protested.\u003c/p>\n\u003cp>O'Sullivan is wary of boards that can make suggestions that companies are under no legal obligation to stick to.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\"Every company of that size that states they're interested in having some sort of oversight that has no ability or authority to restrict or restrain company behavior seems like they're doing it for the press of it all,\" she said.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The biggest tech companies want you to know that they're taking special care to ensure that their use of artificial intelligence to sift through mountains of data, analyze faces or build virtual assistants doesn't spill over to the dark side.\u003c/p>\n\u003cp>But their efforts to assuage concerns that their machines may be used for nefarious ends have not been universally embraced. Some skeptics see it as mere window dressing by corporations more interested in profit than what's in society's best interests.\u003c/p>\n\u003cp>\"Ethical AI\" has become a new corporate buzz phrase, slapped on internal review committees, fancy job titles, research projects and philanthropic initiatives.\u003c/p>\n\u003cp>The moves are meant to address concerns over racial and gender bias emerging in facial recognition and other AI systems, as well as address anxieties about job losses to the technology and its use by law enforcement and the military.\u003c/p>\n\u003cp>But how much substance lies behind the increasingly public ethics campaigns? And who gets to decide which technological pursuits do no harm?\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Google was hit with both questions when it formed a new board of outside advisers in late March to help guide how it uses AI in products. But instead of winning over potential critics, it sparked internal rancor.\u003c/p>\n\u003cp>A little more than a week later, Google bowed to pressure from the backlash and dissolved the council.\u003c/p>\n\u003cp>The outside board fell apart in stages. One of the board's eight inaugural members quit within days and another quickly became the target of protests from Google employees who said her conservative views don't align with the company's professed values.\u003c/p>\n\u003cp>As thousands of employees called for the removal of Heritage Foundation President Kay Coles James, Google \u003ca href=\"https://www.forbes.com/sites/jilliandonfro/2019/04/04/google-cancels-its-ai-ethics-board-less-than-two-weeks-after-launch-in-the-wake-of-employee-protest/#1f0aeb396e28\" rel=\"noopener\" target=\"_blank\">disbanded the board\u003c/a> last week.\u003c/p>\n\u003cp>Employees said James has made past comments that were anti-trans and anti-immigrant and should not be on an ethics panel. The Heritage Foundation did not respond to a request for comment.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": " \"It's basically an attempt to pretend like you're doing ethical things and using ethics as a tool to reach an end, like avoiding regulation.\" ",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"It's become clear that in the current environment, (the council) can't function as we wanted,\" the company said in a statement. That environment is one of increasing concern that the corporate AI ethics campaigns lack teeth.\u003c/p>\n\u003cp>\"I think (Google's decision) reflects a broader public understanding that ethics involves more than just creating an ethics board without an institutional framework to provide for accountability,\" AI researcher Ben Wagner said.\u003c/p>\n\u003cp>Google's original initiative fell into a tech industry trend that Wagner calls \"ethics-washing,\" which he describes as a superficial effort that's mostly a show for the public or lawmakers.\u003c/p>\n\u003cp>\"It's basically an attempt to pretend like you're doing ethical things and using ethics as a tool to reach an end, like avoiding regulation,\" said Wagner, an assistant professor at the Vienna University of Economics and Business. \"It's a new form of self-regulation without calling it that by name.\"\u003c/p>\n\u003cp>Big companies have made an increasingly visible effort to discuss their AI efforts in recent years.\u003c/p>\n\u003cp>Microsoft, which often tries to position itself as an industry leader on ethics and privacy issues, published its principles around developing AI, released a short book that discussed the societal implications of the technology and has called for some government regulation of AI technologies.\u003c/p>\n\u003cp>The company's president even met with Pope Francis earlier this year to discuss industry ethics. Amazon recently announced it is helping fund federal research into \"algorithmic fairness,\" and Salesforce employs an \"architect\" for ethical AI practice, as well as a \"chief ethical and human use\" officer. It's hard to find a brand-name tech firm without similar initiatives.\u003c/p>\n\u003cp>It's a good thing that companies are studying the issue and seeking perspectives on industry ethics, said Oren Etzioni, CEO of the Allen Institute for Artificial Intelligence, a research organization.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>But ultimately, he said, a company's CEO is tasked with deciding what suggestions on AI ethics to incorporate in business decisions.\u003c/p>\n\u003cp>\"I think overall it's a positive step rather than a fig leaf,\" he said. \"That said, the proof is in successful implementation. I think the jury is still out on that.\"\u003c/p>\n\u003cp>The impact artificial intelligence can have on society has never been more clear, Etzioni said, and companies are reacting to studies about the power of recommendation algorithms and gender bias in AI.\u003c/p>\n\u003cp>But as Google's attempt shows, discussing the issues in the public eye also invites public scrutiny.\u003c/p>\n\u003cp>Google employees have had more success than other tech workers at demanding change at their company.\u003c/p>\n\u003cp>The internet search behemoth dropped a contract with the Pentagon after employees pushed back on the ethical implications of using the company's AI technology to analyze drone video.\u003c/p>\n\u003cp>And after more than 2,400 Google employees signed a petition calling for James to be taken off the board, Google scrapped the board altogether.\u003c/p>\n\u003cp>Google had also faced dissent from its chosen councilmembers. Alessandro Acquisti, a professor at Carnegie Mellon University, \u003ca href=\"https://twitter.com/ssnstudy/status/1112099099124350976\" rel=\"noopener\" target=\"_blank\">announced on Twitter\u003c/a> he was declining the invitation.\u003c/p>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\n\u003cp>He wrote that he is devoted to grappling fairness and inclusion in AI, but this was not the \"the right forum for me to engage in this important work.\" He declined to comment further.\u003c/p>\n\u003cp>One expert who had committed to staying on the council is Joanna Bryson, associate professor in computing at the University of Bath.\u003c/p>\n\u003cp>A self-described liberal, she said before the dissolution that it makes sense to have political diversity on the panel, and she didn't agree with those who think it's just for show.\u003c/p>\n\u003cp>\"I just don't think Google is that stupid,\" Bryson said. \"I don't think they're there just to have a poster on a wall.\"\u003c/p>\n\u003cp>She said, however, that companies like Google and Microsoft do have a real concern about liability — meaning they want to make sure they show themselves, and the public, that they've tried their best to build products the right way before releasing them.\u003c/p>\n\u003cp>\"It's not just the right thing to do, it's the thing they need to do,\" she said. Bryson said she was hopeful Google actually wanted to brainstorm hard problems and should find another way to do so after the council dissolved.\u003c/p>\n\u003cp>It's unclear what Google will do next. The company said its \"going back to the drawing board\" and would find other ways of getting outside opinions.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Wagner said now would be the time for Google to set up ethics principles that include commitments they must stick to, external oversight and other checkpoints to hold them accountable.\u003c/p>\n\u003cp>Even if companies keep setting up external boards to oversee AI responsibility, government regulation will still be needed, said Liz O'Sullivan, a tech worker who left AI company Clarifai over the company's work in the Pentagon's Project Maven — the same project that Google dropped after its employees protested.\u003c/p>\n\u003cp>O'Sullivan is wary of boards that can make suggestions that companies are under no legal obligation to stick to.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"Every company of that size that states they're interested in having some sort of oversight that has no ability or authority to restrict or restrain company behavior seems like they're doing it for the press of it all,\" she said.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"title": "Is the Future of Automotive Engineering in Silicon Valley? Ask This German Auto Giant",
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"content": "\u003cp>Germany has long been famous for its high quality engineering and manufacturing. But the future of both is all about software: automation and artificial intelligence. You want to be a player in that future? You’re going to have people working here, in the San Francisco Bay Area.\u003c/p>\n\u003cp>In a splashy ad that aired recently during the Super Bowl, \u003ca href=\"https://www.mbusa.com/en/vehicles/class/a-class/sedan\" target=\"_blank\" rel=\"noopener\">Mercedes-Benz\u003c/a> boasted about a new, Siri-like technology available in its entry level model.\u003c/p>\n\u003cp>[pullquote size=\"small\" align=”right” citation=\"Ben Boeser, Mercedes-Benz director of open innovation \"]‘It’s absolutely mandatory for automotives to be [in Silicon Valley] these days, because this is where everybody is, and where everybody innovates.’[/pullquote]\u003c/p>\n\u003cp>Santa Clara-based \u003ca href=\"https://soundhound.com\" target=\"_blank\" rel=\"noopener\">SoundHound\u003c/a> is the company behind the technology and \u003ca href=\"https://www.daimler.com/en/\" target=\"_blank\" rel=\"noopener\">Daimler\u003c/a>, the parent company of Mercedes, has access to it because it invested in the start up \u003ca href=\"https://techcrunch.com/2018/09/14/mercedes-benz-turns-to-soundhound-for-in-vehicle-voice-assistant/\" target=\"_blank\" rel=\"noopener\">last year\u003c/a>.\u003c/p>\n\u003cp>It’s a textbook example of a big company buying something fresh from outside. It’s also the kind of partnership Mercedes-Benz Director of Open Innovation\u003ca href=\"https://www.linkedin.com/in/benboeser/\" target=\"_blank\" rel=\"noopener\"> Ben Boeser\u003c/a> puts together from the auto giant’s 300+ employee satellite in \u003ca href=\"https://www.daimler.com/career/about-us/locations/location-detail-page-5154.html\" target=\"_blank\" rel=\"noopener\">Sunnyvale\u003c/a>.\u003c/p>\n\u003cp>“We have a big presence here for all of our AI and data topics, and they run like any other Silicon Valley company,” Boeser explained. In a similar fashion, there’s a relatively independent outpost for cloud computing in Seattle.\u003c/p>\n\u003cp>“The world decided that the next revolution will start here, and everybody centered people here. There’s a lot of small companies that are setting up shop and bringing out new innovations. And in that sense, whatever we see here is maybe two or three years ahead of the curve. It’s absolutely mandatory for automotives to be here these days, because this is where everybody is, and where everybody innovates,” Boeser said.\u003c/p>\n\u003cp>Daimler has its own R&D people in Stuttgart, of course. But there are all kinds of reasons why that’s not good enough to ensure Daimler survives the next decade. To start with, there’s the UN’s \u003ca href=\"https://treaties.un.org/pages/ViewDetailsIII.aspx?src=TREATY&mtdsg_no=XI-B-19&chapter=11&Temp=mtdsg3&clang=_en\" target=\"_blank\" rel=\"noopener\">Vienna Convention on Road Traffic\u003c/a>, which restricts what can be tested in Europe. You can drive crazy fast on the Autobahn. But when self-driving Mercedes taxis take test drives later this year on public streets, they’ll be toodling around \u003ca href=\"https://www.sfchronicle.com/business/article/Mercedes-robot-cabs-coming-to-San-Jose-next-year-13375215.php\" target=\"_blank\" rel=\"noopener\">San Jose\u003c/a>, not Stuttgart.\u003c/p>\n\u003cfigure id=\"attachment_11732209\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11732209\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-800x504.jpg\" alt=\"German automakers have been working in California for decades, focused on everything from consumer design trends to software. But now that software is radically changing the nature of the auto industry, Silicon Valley has grown more mission-critical to the Stuttgart-based Daimler AG.\" width=\"800\" height=\"504\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-800x504.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-160x101.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-1020x643.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-1200x756.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut.jpg 1870w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">German automakers have been working in California for decades, focused on everything from consumer design trends to software. But now that software is radically changing the nature of the auto industry, Silicon Valley has grown more mission-critical to the Stuttgart-based Daimler AG. \u003ccite>(Photo: Courtesy of Daimler AG)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Like Americans, Germans are also worried about how AI technology is regulated. But automakers can’t afford to wait on the side of the road while the public policy advances. China isn’t waiting. Silicon Valley isn’t waiting.\u003c/p>\n\u003cp>“There is a place for caution. But the best way to tame future abuses of our data is to be among the players as rule makers, not rule takers,” wrote former business and technology reporter \u003ca href=\"https://www.handelsblatt.com/today/authors/kluth-andreas-english/23622140.html\" target=\"_blank\" rel=\"noopener\">Andreas Kluth\u003c/a> in an OP/ED for the recently defunct digital news outlet \u003cem>Handlesbrott Today.\u003c/em> In the essay, called \u003ca href=\"https://www.handelsblatt.com/today/opinion/data-slouches-why-germans-will-be-left-behind-in-artificial-intelligence/23583536.html\" target=\"_blank\" rel=\"noopener\">\u003cem>Why Germans Will Be Left Behind in Artificial Intelligence, \u003c/em>\u003c/a>Kluth warns, “Germans are living in a comfortable present, oblivious to an uncertain future. Sure, it’s nice to have a Mittelstand that makes the world’s best ventilators, ball bearings, and screws. And next?”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Sure enough, recent reports show the Germany auto industry \u003ca href=\"https://www.euronews.com/2019/02/20/slack-demand-car-woes-cause-germanys-industry-share-to-slip\" target=\"_blank\" rel=\"noopener\">struggling\u003c/a>, and not just because of the recent scandals over \u003ca href=\"https://www.forbes.com/sites/davekeating/2018/09/18/no-respite-for-german-automakers-as-dieselgates-third-anniversary-brings-fresh-cartel-probe/#14240bf27c9d\">c\u003c/a>\u003ca href=\"https://www.forbes.com/sites/davekeating/2018/09/18/no-respite-for-german-automakers-as-dieselgates-third-anniversary-brings-fresh-cartel-probe/#14240bf27c9d\" target=\"_blank\" rel=\"noopener\">ollusion involving air pollution\u003c/a> standards. Some say that’s simply the most recent sign of a backwards-facing hubris built on past achievements exporting high-value engineering goods.\u003cspan class=\"Apple-converted-space\"> \u003c/span>\u003c/p>\n\u003cp>Boeser explained, “If you are in the automotive industry and you’ve been there for decades, it’s hard to imagine that everything could be turned upside down. But even if you just look at the last 10 years and how quickly new competitors enter the market, you realize that it is easier than it ever was to build a car, easier than it ever was to reinvent certain aspects of the car.”\u003c/p>\n\u003cp>Boeser’s getting an assist from a corporate matchmaker of sorts called \u003ca href=\"https://www.plugandplaytechcenter.com\" target=\"_blank\" rel=\"noopener\">Plug and Play Tech Center\u003c/a> in Sunnyvale. With 27 locations worldwide, Plug and Play maintains a huge, global rolodex of startups. Daimler’s recent deal with the London-based software startup \u003ca href=\"https://what3words.com/2018/01/daimler-announces-investment-what3words/\" target=\"_blank\" rel=\"noopener\">what3words\u003c/a> is another example of this working partnership.\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=f14iJ7_o1Rg\u003c/p>\n\u003cp>Chief Operating Officer \u003ca href=\"https://www.plugandplaytechcenter.com/about/our-team/candace-widdoes/\" target=\"_blank\" rel=\"noopener\">Candace Widdoes\u003c/a> says “legacy” companies — in Germany and Japan, especially — are willing to pay big money to get hooked up with young start-ups; but also learn how to work with those little guys, so as not to crush their creativity.\u003c/p>\n\u003cp>“There’s this cultural element, where it’s kind of hard to bring change to a large corporation. This is true in every industry,” Widdoes said. “Long-established companies are realizing they have to drop the typical rules to keep up, to stay alive.”\u003c/p>\n\u003cp>Of course, when foreign companies spend time here, they quickly realize you don’t have to buy a new idea. You can also copy.\u003c/p>\n\u003cp>Last year, Uber’s CEO announced he wanted the company to become the “Amazon of transportation,” your go-to resource for everything from scooters to flying taxis. This year, Daimler and BMW announced a $1 billion investment to do the \u003ca href=\"https://www.daimler.com/company/bmw-and-daimler.html\" target=\"_blank\" rel=\"noopener\">same thing\u003c/a>.\u003c/p>\n\u003cp>“Our company has been working on autonomous since 20-something years. So it’s not that it’s a new topic for us. But thinking about it as a new business model, that is a learning curve for us,” Boeser said.\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Santa Clara-based \u003ca href=\"https://soundhound.com\" target=\"_blank\" rel=\"noopener\">SoundHound\u003c/a> is the company behind the technology and \u003ca href=\"https://www.daimler.com/en/\" target=\"_blank\" rel=\"noopener\">Daimler\u003c/a>, the parent company of Mercedes, has access to it because it invested in the start up \u003ca href=\"https://techcrunch.com/2018/09/14/mercedes-benz-turns-to-soundhound-for-in-vehicle-voice-assistant/\" target=\"_blank\" rel=\"noopener\">last year\u003c/a>.\u003c/p>\n\u003cp>It’s a textbook example of a big company buying something fresh from outside. It’s also the kind of partnership Mercedes-Benz Director of Open Innovation\u003ca href=\"https://www.linkedin.com/in/benboeser/\" target=\"_blank\" rel=\"noopener\"> Ben Boeser\u003c/a> puts together from the auto giant’s 300+ employee satellite in \u003ca href=\"https://www.daimler.com/career/about-us/locations/location-detail-page-5154.html\" target=\"_blank\" rel=\"noopener\">Sunnyvale\u003c/a>.\u003c/p>\n\u003cp>“We have a big presence here for all of our AI and data topics, and they run like any other Silicon Valley company,” Boeser explained. In a similar fashion, there’s a relatively independent outpost for cloud computing in Seattle.\u003c/p>\n\u003cp>“The world decided that the next revolution will start here, and everybody centered people here. There’s a lot of small companies that are setting up shop and bringing out new innovations. And in that sense, whatever we see here is maybe two or three years ahead of the curve. It’s absolutely mandatory for automotives to be here these days, because this is where everybody is, and where everybody innovates,” Boeser said.\u003c/p>\n\u003cp>Daimler has its own R&D people in Stuttgart, of course. But there are all kinds of reasons why that’s not good enough to ensure Daimler survives the next decade. To start with, there’s the UN’s \u003ca href=\"https://treaties.un.org/pages/ViewDetailsIII.aspx?src=TREATY&mtdsg_no=XI-B-19&chapter=11&Temp=mtdsg3&clang=_en\" target=\"_blank\" rel=\"noopener\">Vienna Convention on Road Traffic\u003c/a>, which restricts what can be tested in Europe. You can drive crazy fast on the Autobahn. But when self-driving Mercedes taxis take test drives later this year on public streets, they’ll be toodling around \u003ca href=\"https://www.sfchronicle.com/business/article/Mercedes-robot-cabs-coming-to-San-Jose-next-year-13375215.php\" target=\"_blank\" rel=\"noopener\">San Jose\u003c/a>, not Stuttgart.\u003c/p>\n\u003cfigure id=\"attachment_11732209\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11732209\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-800x504.jpg\" alt=\"German automakers have been working in California for decades, focused on everything from consumer design trends to software. But now that software is radically changing the nature of the auto industry, Silicon Valley has grown more mission-critical to the Stuttgart-based Daimler AG.\" width=\"800\" height=\"504\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-800x504.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-160x101.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-1020x643.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut-1200x756.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2019/03/RS35754_Screen-Shot-2019-02-19-at-3.24.39-PM-qut.jpg 1870w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">German automakers have been working in California for decades, focused on everything from consumer design trends to software. But now that software is radically changing the nature of the auto industry, Silicon Valley has grown more mission-critical to the Stuttgart-based Daimler AG. \u003ccite>(Photo: Courtesy of Daimler AG)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Like Americans, Germans are also worried about how AI technology is regulated. But automakers can’t afford to wait on the side of the road while the public policy advances. China isn’t waiting. Silicon Valley isn’t waiting.\u003c/p>\n\u003cp>“There is a place for caution. But the best way to tame future abuses of our data is to be among the players as rule makers, not rule takers,” wrote former business and technology reporter \u003ca href=\"https://www.handelsblatt.com/today/authors/kluth-andreas-english/23622140.html\" target=\"_blank\" rel=\"noopener\">Andreas Kluth\u003c/a> in an OP/ED for the recently defunct digital news outlet \u003cem>Handlesbrott Today.\u003c/em> In the essay, called \u003ca href=\"https://www.handelsblatt.com/today/opinion/data-slouches-why-germans-will-be-left-behind-in-artificial-intelligence/23583536.html\" target=\"_blank\" rel=\"noopener\">\u003cem>Why Germans Will Be Left Behind in Artificial Intelligence, \u003c/em>\u003c/a>Kluth warns, “Germans are living in a comfortable present, oblivious to an uncertain future. Sure, it’s nice to have a Mittelstand that makes the world’s best ventilators, ball bearings, and screws. And next?”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Sure enough, recent reports show the Germany auto industry \u003ca href=\"https://www.euronews.com/2019/02/20/slack-demand-car-woes-cause-germanys-industry-share-to-slip\" target=\"_blank\" rel=\"noopener\">struggling\u003c/a>, and not just because of the recent scandals over \u003ca href=\"https://www.forbes.com/sites/davekeating/2018/09/18/no-respite-for-german-automakers-as-dieselgates-third-anniversary-brings-fresh-cartel-probe/#14240bf27c9d\">c\u003c/a>\u003ca href=\"https://www.forbes.com/sites/davekeating/2018/09/18/no-respite-for-german-automakers-as-dieselgates-third-anniversary-brings-fresh-cartel-probe/#14240bf27c9d\" target=\"_blank\" rel=\"noopener\">ollusion involving air pollution\u003c/a> standards. Some say that’s simply the most recent sign of a backwards-facing hubris built on past achievements exporting high-value engineering goods.\u003cspan class=\"Apple-converted-space\"> \u003c/span>\u003c/p>\n\u003cp>Boeser explained, “If you are in the automotive industry and you’ve been there for decades, it’s hard to imagine that everything could be turned upside down. But even if you just look at the last 10 years and how quickly new competitors enter the market, you realize that it is easier than it ever was to build a car, easier than it ever was to reinvent certain aspects of the car.”\u003c/p>\n\u003cp>Boeser’s getting an assist from a corporate matchmaker of sorts called \u003ca href=\"https://www.plugandplaytechcenter.com\" target=\"_blank\" rel=\"noopener\">Plug and Play Tech Center\u003c/a> in Sunnyvale. With 27 locations worldwide, Plug and Play maintains a huge, global rolodex of startups. Daimler’s recent deal with the London-based software startup \u003ca href=\"https://what3words.com/2018/01/daimler-announces-investment-what3words/\" target=\"_blank\" rel=\"noopener\">what3words\u003c/a> is another example of this working partnership.\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/f14iJ7_o1Rg'\n title='//www.youtube.com/embed/f14iJ7_o1Rg'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>Chief Operating Officer \u003ca href=\"https://www.plugandplaytechcenter.com/about/our-team/candace-widdoes/\" target=\"_blank\" rel=\"noopener\">Candace Widdoes\u003c/a> says “legacy” companies — in Germany and Japan, especially — are willing to pay big money to get hooked up with young start-ups; but also learn how to work with those little guys, so as not to crush their creativity.\u003c/p>\n\u003cp>“There’s this cultural element, where it’s kind of hard to bring change to a large corporation. This is true in every industry,” Widdoes said. “Long-established companies are realizing they have to drop the typical rules to keep up, to stay alive.”\u003c/p>\n\u003cp>Of course, when foreign companies spend time here, they quickly realize you don’t have to buy a new idea. You can also copy.\u003c/p>\n\u003cp>Last year, Uber’s CEO announced he wanted the company to become the “Amazon of transportation,” your go-to resource for everything from scooters to flying taxis. This year, Daimler and BMW announced a $1 billion investment to do the \u003ca href=\"https://www.daimler.com/company/bmw-and-daimler.html\" target=\"_blank\" rel=\"noopener\">same thing\u003c/a>.\u003c/p>\n\u003cp>“Our company has been working on autonomous since 20-something years. So it’s not that it’s a new topic for us. But thinking about it as a new business model, that is a learning curve for us,” Boeser said.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"content": "\u003cp>We spend a lot of time talking to Alexa and Siri. Imagine if such artificial personalities were put inside a cute, adorable robot. That's what Alexander Reben has done. The artist created what he saw as the perfect interview machine to see how much he could get people to reveal to the robot.\u003c/p>\n\u003cp>Reben's experiments with human robot interactions began when he was working on his master's degree in robotics at MIT. He built a robot called \u003ca href=\"http://resenv.media.mit.edu/Boxie/\" target=\"_blank\" rel=\"noopener\">Boxie\u003c/a>. It was made of cardboard, about the size of a microwave oven, and rolled around like a toy tank.[contextly_sidebar id=\"yz0kM6ZG84eg4i4rxTL7lsT0kMn9aLm9\"]\u003c/p>\n\u003cp>If you walked into the lab at MIT, Boxie would approach with its big, round black eyes wide open and ask you for help getting upstairs or going down the hall.\u003c/p>\n\u003cp>Reben wanted to see how many people would help the robot. He wondered, could you build cheaper robots without legs that could get around with help from humans?\u003c/p>\n\u003cp>But, one day, something happened that would change the course of Reben's work.\u003c/p>\n\u003caside class=\"pullquote alignright\">'The robot was just a means to get closer to myself at a really critical moment in my life.'\u003ccite>Judith Helfand\u003c/cite>\u003c/aside>\n\u003cp>It started with a man walking into the lab and Boxie rolling up to greet him. \"I saw him from a distance, laying on the carpet in the middle of the lab talking to this robot on the ground,\" Reben says.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The man began to share his troubles with Boxie. He had never been to Boston before and he'd come to take part in the marathon. The man \"just started talking to this thing like it was another person,\" Reben says.\u003c/p>\n\u003cp>The man told the robot that he was supposed to go to Munich, but his flight was canceled because of a volcanic eruption in Iceland.\u003c/p>\n\u003cp>The conversation was a revelation for Reben. He realized that the characteristics that made people want to help Boxie also seduced them into talking with the robot.\u003c/p>\n\u003cp>After all, it was cute and seemed vulnerable.\u003c/p>\n\u003cp>Reben teamed up with another artist and filmmaker, Brent Hoff, to see whether they could design a robot that would make people want to open up. They carved a smile into its face. \"It's the perfect smile. It's kind of a Mona Lisa smile,\" Hoff says. \"It's open and engaging to make sure [it] was as nonjudgmental and nonthreatening as possible.\"[contextly_sidebar id=\"2iIvqmnB8RUBK8Dpjga3ECr8rh8Wtlbk\"]\u003c/p>\n\u003cp>They gave it the sweet voice of Hoff's 8-year-old son. And they taped him asking carefully chosen questions. \"There was some consideration of what are the deepest, most important questions we have as people,\" Hoff says.\u003c/p>\n\u003cp>It asked things like, \"Who do you love most in the world?\" or \"If you could give someone any gift, what would it be?\"\u003c/p>\n\u003cp>And it had a camera and a recorder inside it to catch the answers. They called the new robot \u003ca href=\"http://areben.com/project/blabdroid/\" target=\"_blank\" rel=\"noopener\">BlabDroid\u003c/a>.\u003c/p>\n\u003cp>\"The idea,\" says Hoff, \"is that there is not as much judgment in a robot asking you a question as a journalist\" would.\u003c/p>\n\u003cp>Hoff says he doesn't know for sure whether that's true, but he wanted to find out. And so did I.\u003c/p>\n\u003cp>We set up a loose experiment. I would ask people the same questions as BlabDroid and — like the robot — there wouldn't be any follow-up questions. We tried the experiment a few times: once at an art opening and once at the Exploratorium, a science museum in San Francisco; we also listened to responses BlabDroid had collected at the Tribeca Film Festival in New York City.\u003c/p>\n\u003cp>You can click on the audio below to listen to the two examples. Try to guess whether the person was talking to me or the robot before you read further.\u003cbr>\n\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/583682556/588054239\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/583682556/588055297\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003cbr>\nThe first one is Nate Mazur, who was asked, \"Who do you love most in the world?\" He replies, \"My wife.\" Mazur opens up about the wonders of their relationship. He says he loves her most because of his \"ability to be with her, to be present with her. To respond and interact. ... She makes this a better world,\" he says.\u003c/p>\n\u003cp>The second example was Judith Helfand. She was asked, \"If you could give someone any gift, what would it be?\" She broke into tears as she spoke about her dying mother.\u003c/p>\n\u003cp>\"I would give my mother the gift of not worrying about me before she dies,\" Helfand says. \"She wants me to lose a ton of weight and get really, really healthy. And she needs to see that before she dies ... and I wish I could give her that and I'm not positive I can.\"\u003c/p>\n\u003cp>Both the answers are sincere and from the heart. Mazur spoke to me and Helfand was talking to BlabDroid.\u003c/p>\n\u003cp>Helfand found something satisfying about talking to the machine. \"The robot was just a means to get closer to myself at a really critical moment in my life,\" she says.\u003c/p>\n\u003cp>It's been over two years since her mother died. Helfand lost the weight, but she is struggling with her career. She thinks the robot would be helpful. \"Mediation really isn't really working for me,\" Helfand says. \"I can't seem to find the courage to sit and write down what my future plans are so that I can make them really happen.\"[contextly_sidebar id=\"0QqjSUSqTOgQ0iX4yALrApbCEjnw9Xay\"]\u003c/p>\n\u003cp>I asked \u003ca href=\"https://www.npr.org/2012/10/18/163098594/in-constant-digital-contact-we-feel-alone-together\" target=\"_blank\" rel=\"noopener\">Sherry Turkle\u003c/a>, a professor of science and technology at MIT, to listen to the responses. She couldn't tell whether people were talking to BlabDroid or me. Turkle has been studying human-machine relationships for decades.\u003c/p>\n\u003cp>She says it really doesn't take much to get humans to open up to a robot. \"We are kind of cheap dates,\" she says.\u003c/p>\n\u003cp>BlabDroid — with its sweet voice, Mona Lisa smile and probing questions — is \"pushing in us a kind of Darwinian button,\" Turkle says.\u003c/p>\n\u003cp>She says robots don't even have to be cute. In her research she found a child who vented to Apple's Siri on an iPhone. Turkle says the child would vent on the phone about her anger toward her sister and her parents \"because, in person, she tries to always play the good daughter.\"\u003c/p>\n\u003cp>Turkle says over time, the child wasn't happy.\u003c/p>\n\u003cp>\"There was almost a feeling of abandonment,\" Turkle says. \"There's no place they can go after they get the confession.\" She says robots can't offer certain very human things — like care, conversation and empathy. \"And the robot cannot do that because the robot has not had a life,\" she says.\u003c/p>\n\u003cp>The science-fiction author William Gibson once said, \"The future is already here; it's just not very evenly distributed yet.\" In Japan, robots are being used to \u003ca href=\"https://www.economist.com/news/business/21731677-around-5000-nursing-care-homes-across-country-are-testing-robots-japan-embracing\" target=\"_blank\" rel=\"noopener\">care for the elderly\u003c/a>. Men are having relationships with virtual women who exist only in a portable video game — even taking them out on dates. An American company has created \u003ca href=\"http://www.latimes.com/travel/la-tr-vegas-tipsy-robot-bar-20170704-story.html\" target=\"_blank\" rel=\"noopener\">robot bartenders\u003c/a>. In the future, perhaps they will listen to our problems.\u003c/p>\n\u003cp>Reben knows there is a downside to social robots. But he also sees a place for them in the future. He thinks a cute robot might do a better job of getting people to answer survey questions or talk about embarrassing symptoms before seeing a doctor. Reben says \"people tend to be more honest because they don't feel embarrassed telling that to something that's not human.\"\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>As an artist, what Reben hopes to accomplish with BlabDroid is to force us to think about the implications of bringing more robots into our society knowing full well that they are coming.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2018 NPR. To see more, visit\u003ca href=\"http://www.npr.org/\" target=\"_blank\" rel=\"noopener\"> http://www.npr.org/\u003c/a>.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Sometimes+We+Feel+More+Comfortable+Talking+To+A+Robot&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>We spend a lot of time talking to Alexa and Siri. Imagine if such artificial personalities were put inside a cute, adorable robot. That's what Alexander Reben has done. The artist created what he saw as the perfect interview machine to see how much he could get people to reveal to the robot.\u003c/p>\n\u003cp>Reben's experiments with human robot interactions began when he was working on his master's degree in robotics at MIT. He built a robot called \u003ca href=\"http://resenv.media.mit.edu/Boxie/\" target=\"_blank\" rel=\"noopener\">Boxie\u003c/a>. It was made of cardboard, about the size of a microwave oven, and rolled around like a toy tank.\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>If you walked into the lab at MIT, Boxie would approach with its big, round black eyes wide open and ask you for help getting upstairs or going down the hall.\u003c/p>\n\u003cp>Reben wanted to see how many people would help the robot. He wondered, could you build cheaper robots without legs that could get around with help from humans?\u003c/p>\n\u003cp>But, one day, something happened that would change the course of Reben's work.\u003c/p>\n\u003caside class=\"pullquote alignright\">'The robot was just a means to get closer to myself at a really critical moment in my life.'\u003ccite>Judith Helfand\u003c/cite>\u003c/aside>\n\u003cp>It started with a man walking into the lab and Boxie rolling up to greet him. \"I saw him from a distance, laying on the carpet in the middle of the lab talking to this robot on the ground,\" Reben says.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The man began to share his troubles with Boxie. He had never been to Boston before and he'd come to take part in the marathon. The man \"just started talking to this thing like it was another person,\" Reben says.\u003c/p>\n\u003cp>The man told the robot that he was supposed to go to Munich, but his flight was canceled because of a volcanic eruption in Iceland.\u003c/p>\n\u003cp>The conversation was a revelation for Reben. He realized that the characteristics that made people want to help Boxie also seduced them into talking with the robot.\u003c/p>\n\u003cp>After all, it was cute and seemed vulnerable.\u003c/p>\n\u003cp>Reben teamed up with another artist and filmmaker, Brent Hoff, to see whether they could design a robot that would make people want to open up. They carved a smile into its face. \"It's the perfect smile. It's kind of a Mona Lisa smile,\" Hoff says. \"It's open and engaging to make sure [it] was as nonjudgmental and nonthreatening as possible.\"\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>They gave it the sweet voice of Hoff's 8-year-old son. And they taped him asking carefully chosen questions. \"There was some consideration of what are the deepest, most important questions we have as people,\" Hoff says.\u003c/p>\n\u003cp>It asked things like, \"Who do you love most in the world?\" or \"If you could give someone any gift, what would it be?\"\u003c/p>\n\u003cp>And it had a camera and a recorder inside it to catch the answers. They called the new robot \u003ca href=\"http://areben.com/project/blabdroid/\" target=\"_blank\" rel=\"noopener\">BlabDroid\u003c/a>.\u003c/p>\n\u003cp>\"The idea,\" says Hoff, \"is that there is not as much judgment in a robot asking you a question as a journalist\" would.\u003c/p>\n\u003cp>Hoff says he doesn't know for sure whether that's true, but he wanted to find out. And so did I.\u003c/p>\n\u003cp>We set up a loose experiment. I would ask people the same questions as BlabDroid and — like the robot — there wouldn't be any follow-up questions. We tried the experiment a few times: once at an art opening and once at the Exploratorium, a science museum in San Francisco; we also listened to responses BlabDroid had collected at the Tribeca Film Festival in New York City.\u003c/p>\n\u003cp>You can click on the audio below to listen to the two examples. Try to guess whether the person was talking to me or the robot before you read further.\u003cbr>\n\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/583682556/588054239\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/583682556/588055297\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003cbr>\nThe first one is Nate Mazur, who was asked, \"Who do you love most in the world?\" He replies, \"My wife.\" Mazur opens up about the wonders of their relationship. He says he loves her most because of his \"ability to be with her, to be present with her. To respond and interact. ... She makes this a better world,\" he says.\u003c/p>\n\u003cp>The second example was Judith Helfand. She was asked, \"If you could give someone any gift, what would it be?\" She broke into tears as she spoke about her dying mother.\u003c/p>\n\u003cp>\"I would give my mother the gift of not worrying about me before she dies,\" Helfand says. \"She wants me to lose a ton of weight and get really, really healthy. And she needs to see that before she dies ... and I wish I could give her that and I'm not positive I can.\"\u003c/p>\n\u003cp>Both the answers are sincere and from the heart. Mazur spoke to me and Helfand was talking to BlabDroid.\u003c/p>\n\u003cp>Helfand found something satisfying about talking to the machine. \"The robot was just a means to get closer to myself at a really critical moment in my life,\" she says.\u003c/p>\n\u003cp>It's been over two years since her mother died. Helfand lost the weight, but she is struggling with her career. She thinks the robot would be helpful. \"Mediation really isn't really working for me,\" Helfand says. \"I can't seem to find the courage to sit and write down what my future plans are so that I can make them really happen.\"\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>I asked \u003ca href=\"https://www.npr.org/2012/10/18/163098594/in-constant-digital-contact-we-feel-alone-together\" target=\"_blank\" rel=\"noopener\">Sherry Turkle\u003c/a>, a professor of science and technology at MIT, to listen to the responses. She couldn't tell whether people were talking to BlabDroid or me. Turkle has been studying human-machine relationships for decades.\u003c/p>\n\u003cp>She says it really doesn't take much to get humans to open up to a robot. \"We are kind of cheap dates,\" she says.\u003c/p>\n\u003cp>BlabDroid — with its sweet voice, Mona Lisa smile and probing questions — is \"pushing in us a kind of Darwinian button,\" Turkle says.\u003c/p>\n\u003cp>She says robots don't even have to be cute. In her research she found a child who vented to Apple's Siri on an iPhone. Turkle says the child would vent on the phone about her anger toward her sister and her parents \"because, in person, she tries to always play the good daughter.\"\u003c/p>\n\u003cp>Turkle says over time, the child wasn't happy.\u003c/p>\n\u003cp>\"There was almost a feeling of abandonment,\" Turkle says. \"There's no place they can go after they get the confession.\" She says robots can't offer certain very human things — like care, conversation and empathy. \"And the robot cannot do that because the robot has not had a life,\" she says.\u003c/p>\n\u003cp>The science-fiction author William Gibson once said, \"The future is already here; it's just not very evenly distributed yet.\" In Japan, robots are being used to \u003ca href=\"https://www.economist.com/news/business/21731677-around-5000-nursing-care-homes-across-country-are-testing-robots-japan-embracing\" target=\"_blank\" rel=\"noopener\">care for the elderly\u003c/a>. Men are having relationships with virtual women who exist only in a portable video game — even taking them out on dates. An American company has created \u003ca href=\"http://www.latimes.com/travel/la-tr-vegas-tipsy-robot-bar-20170704-story.html\" target=\"_blank\" rel=\"noopener\">robot bartenders\u003c/a>. In the future, perhaps they will listen to our problems.\u003c/p>\n\u003cp>Reben knows there is a downside to social robots. But he also sees a place for them in the future. He thinks a cute robot might do a better job of getting people to answer survey questions or talk about embarrassing symptoms before seeing a doctor. Reben says \"people tend to be more honest because they don't feel embarrassed telling that to something that's not human.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
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"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
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"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
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"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
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"title": "Political Breakdown",
"tagline": "Politics from a personal perspective",
"info": "Political Breakdown is a new series that explores the political intersection of California and the nation. Each week hosts Scott Shafer and Marisa Lagos are joined with a new special guest to unpack politics -- with personality — and offer an insider’s glimpse at how politics happens.",
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"possible": {
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"title": "Possible",
"info": "Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.",
"airtime": "SUN 2pm",
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"pri-the-world": {
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"info": "Each weekday, host Marco Werman and his team of producers bring you the world's most interesting stories in an hour of radio that reminds us just how small our planet really is.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-World-Podcast-Tile-360x360-1.jpg",
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},
"radiolab": {
"id": "radiolab",
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"info": "A two-time Peabody Award-winner, Radiolab is an investigation told through sounds and stories, and centered around one big idea. In the Radiolab world, information sounds like music and science and culture collide. Hosted by Jad Abumrad and Robert Krulwich, the show is designed for listeners who demand skepticism, but appreciate wonder. WNYC Studios is the producer of other leading podcasts including Freakonomics Radio, Death, Sex & Money, On the Media and many more.",
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"reveal": {
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"title": "Reveal",
"info": "Created by The Center for Investigative Reporting and PRX, Reveal is public radios first one-hour weekly radio show and podcast dedicated to investigative reporting. Credible, fact based and without a partisan agenda, Reveal combines the power and artistry of driveway moment storytelling with data-rich reporting on critically important issues. The result is stories that inform and inspire, arming our listeners with information to right injustices, hold the powerful accountable and improve lives.Reveal is hosted by Al Letson and showcases the award-winning work of CIR and newsrooms large and small across the nation. In a radio and podcast market crowded with choices, Reveal focuses on important and often surprising stories that illuminate the world for our listeners.",
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"officialWebsiteLink": "https://www.revealnews.org/episodes/",
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},
"rightnowish": {
"id": "rightnowish",
"title": "Rightnowish",
"tagline": "Art is where you find it",
"info": "Rightnowish digs into life in the Bay Area right now… ish. Journalist Pendarvis Harshaw takes us to galleries painted on the sides of liquor stores in West Oakland. We'll dance in warehouses in the Bayview, make smoothies with kids in South Berkeley, and listen to classical music in a 1984 Cutlass Supreme in Richmond. Every week, Pen talks to movers and shakers about how the Bay Area shapes what they create, and how they shape the place we call home.",
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"order": 16
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},
"science-friday": {
"id": "science-friday",
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"info": "Science Friday is a weekly science talk show, broadcast live over public radio stations nationwide. Each week, the show focuses on science topics that are in the news and tries to bring an educated, balanced discussion to bear on the scientific issues at hand. Panels of expert guests join host Ira Flatow, a veteran science journalist, to discuss science and to take questions from listeners during the call-in portion of the program.",
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"snap-judgment": {
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