The Stream Disconnects Frequently Using the KQED Mobile App while using Mobile Data - Starting April 9, 2021
We are aware some listeners have been having problems with the KQED Stream using the KQED Mobile App while on Mobile Data since around April 9, and our streaming provider is troubleshooting.
If you are not able to use Wi-Fi to listen, please try using one of the other listening methods in the meantime. We apologize for the inconvenience.
Updates will be posted here.
Try using another method of listening to see if it helps while we troubleshoot. We apologize for the inconvenience.
The audio pauses, stutters or doesn't play at all — what should I do?
Please check your internet connection, as ‘buffering’ or ‘connecting’ issues could be due to very weak Wi-Fi or poor data service.
To help avoid the dreaded buffering stalls while listening, here are some steps you can take. Close down any other bandwidth-heavy applications. Other computer users on the network can also cause your Internet radio stream to buffer too often. If you're accessing the internet via Wi-Fi, constant buffering may mean that you don't have a strong connection to the network. Moving closer to the signal source or removing barriers between you and the signal can improve signal strength. Try loading other media to test your connection. If everything else is slow, that points to a connection issue on your end.
If you determine your connection is slower than usual, try rebooting your device or your router (wait at least 60 seconds after shutdown before restarting your router).
Check to make sure your computer isn’t downloading something in the background. Check the Task Manager on Windows (summoned by pressing control-alt-delete) or Activity Monitor on MacOS, and look for network statistics (it’s labelled “Network”on MacOS, “Networking” on Windows).
Try using another method of listening to see if it helps
For example, if using the KQED App on your mobile device, try using the Live Player on KQED.org; or the NPR One App, TuneIn App, or iHeart (all these are free). If you're on your computer, try switching to a different browser or using TuneIn, or another player.
If you're using ad-blocking software, try turning it off or unblocking these two domains:
If you have the "do not disturb" setting turned on to conserve your charge, try turning it off.
"Do not disturb” can cause connection issues on phones.
Are you listening at work?
Your company may have a firewall enabled to securely protect its internal data, which can prevent external streaming. If this is the case, please contact the IT department of your company.
Try updating your browser
Check to see if there are any available upgrades to your web browser. You can also try switching to a different web browser. Download current browser versions for free:
Download Firefox for PC, Mac or Linux
Download Safari for Mac
Download Chrome for PC or Mac
Download Internet Explorer for PC
Try restarting your device
Some listeners have been able to solve streaming problems by simply restarting their computer, phone, or other device.
Still having trouble? Please fill out this form with information that will help us troubleshoot, and we will get in touch to assist you!
Sponsor Ad Constantly Repeats on KQED Mobile App
If you are hearing the live stream pre-roll sponsor ad repeat too frequently, please try clearing the cache and data for the KQED App on your phone, or uninstalling and reinstalling the app. If the problem persists, please fill out a problem report form.
How Does the KQED Live Radio Player Work?
After you press the red play button, audio will continue to play as you move around KQED.org, and the "smart" player will be available at the top of most pages.
Get the latest newscasts from KQED and NPR... but what is the difference?
KQED newscasts are nearly hourly during the day, seven days a week. They're produced by KQED and our local Northern California reporters.
NPR newscasts are national and international news headlines updated hourly. Meet the NPR staff.
What are some other options I have for listening to the KQED live radio stream?
There are many apps and devices available that can play the KQED live stream. Some may use a built-in directories with search to locate the stream, others may ask you to enter in this stream URL manually: https://streams.kqed.org
Smart Speakers - Alexa & Google Home
One of the fastest and easiest way to listen to KQED is using voice commands with your "smart speaker." Learn Smart Speaker commands and skills for listening to KQED’s latest news, live stream and podcasts.
How can I access KQED's Podcasts?
See RSS feed options for KQED-produced programs.
Looking for general information about KQED radio programs?
Need help finding out which program you heard at a specific time? Which programs are produced by KQED? Answers to those questions and more can be found on our Radio Program FAQs page.
But what about reception problems on my good old-fashioned tabletop radio on 88.5FM?
Get more information than you ever wanted to know on our Over-the-Air Radio Reception Help page. You can also view the radio transmitter status. You can find KQED on the dial at 88.5FM in the San Francisco Bay Area or 89.3FM in the Sacramento area.
Still have questions about the new audio player or need general listening help?
Please fill out this problem report form with information that will help us troubleshoot, and we will get in touch to assist you!