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Billie Eilish at San José's SAP Center: What to Know, From Parking to Bag Policy

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Billie Eilish greets fans during Billie Eilish HIT ME HARD AND SOFT: THE TOUR at Madison Square Garden on October 16, 2024 in New York City. (Kevin Mazur/Getty Images for Live Nation)

Billie Eilish is bringing the Hit Me Hard and Soft tour to San José on Dec. 10 and Dec. 11, with Los Angeles pop band The Marías as the opener.

The tour is named after her critically acclaimed album released earlier this year, coming right after the high of her second Oscar win for her Barbie ballad, “What Was I Made For?” Eilish was also part of the whirlwind that was brat summer as a featured singer on Charli XCX’s “Guess.”

Keep reading for everything you need to know about seeing Billie Eilish next week, from SAP Center’s bag policy to parking, tickets and more.

Keep reading, or jump straight to:

How can I get to SAP Center by car?

If you’re driving from out of town, you have several options to get to downtown San José. If you’re coming from San Francisco or the Peninsula, both Highway 101 and the I-280 freeways (and El Camino Real, if you have a lot of time to spare) take you straight to the city’s center. If you’re coming in from the East Bay, you can take either the I-680 or the I-880.

For past concerts, places in the North Bay, including Santa Rosa and Larkspur, have shown some of the strongest interest. If that’s where you’re coming from, the fastest option will likely be getting on the I-580, crossing the Richmond Bridge and then transferring on to I-880 that will take you straight to downtown San José.

Where can I find parking at SAP Center?

One word: timing.

SAP Center has on-site parking at their ABC Lot but anyone who has been to a concert here knows that parking can fill up fast. “I’d just encourage everybody to arrive early,” says Jim Sparaco, director of public relations for SAP Center during the Peso Pluma concert. “Most people like to arrive before the concert starts, but of course, that’s when everyone wants to arrive — and that can create longer lines.”

The show is scheduled to start at 7 p.m., and Sparaco recommends you get to SAP Center at least an hour before the concert begins. Concert tickets are usually not cheap, and if you want to make the most of the show, make sure you’re in your seat when it begins — not sitting in your car waiting for a parking spot.

You can also reserve parking ahead of time, either at the main ABC Lot or at another, nearby parking lot, using parking reservation website Spot Hero. Reservations range from $20 to $45.

You can also try looking for street parking — but keep in mind that others will have the same idea, and you may have to walk 15–20 minutes from your car to the venue depending on how busy it gets. And check signs for any parking restrictions, as you don’t want to return to your car after the concert to find a hefty parking ticket.

How can I get to SAP Center using public transit?

You’re in luck: downtown San José is very well connected by several public transit agencies.

If you’re coming from the city’s Eastside, you can take the light rail VTA from Alum Rock station straight to San José-Diridon, which is only one block away from SAP Center.

Caltrain — which runs from San Francisco through San Mateo County to the South Bay — also stops at San José-Diridon.

In fact, Caltrain is offering $1 fares to fans younger than 18 and 10% off for parties of 15 or more.

On Dec. 10, there will be a “Billie Car” with both Billie Eilish and Caltrain merch available for fans. The schedule for the “Billie Car” can be found on Caltrain’s website.

Coming in from the East Bay? You can take BART and get off at Berryessa/North San José station and then get on a VTA bus, specifically the Rapid 500 bus line, which will quickly take you straight to SAP Center.

Keep in mind that public transportation in San José does not run the whole night and usually the “last two trains depart San José-Diridon at 10:30 p.m. and 11:12 p.m.” If you’re getting home from the Billie Eilish concert by public transit, be very sure of when you need to get up from your seat and start heading out — you don’t want to be stranded.

Bag policy: What’s not allowed into SAP Center?

No food.

Long-time San José residents know this well: Their city is a treasure trove of delicious cuisine from all over the world. And the SR 408 is a particularly fantastic place to eat Sinaloa-style Mexican food.

But if you’re thinking of grabbing some dinner before the concert, you will have to finish it before heading to the show as you are not allowed to bring outside food into SAP Center.

And major news for vegans: The SAP Center is also offering only vegan meals as tribute to Eilish’s advocacy for plant-based diets.

No alcohol.

Nope, you won’t be allowed in with outside alcoholic beverages. Cans, glass bottles and coolers are also not allowed in — doesn’t matter if they are open or closed. (Plastic bottles are fine, however, and you can refill your water bottle inside SAP Center.)

There are, however, several spots inside SAP Center where you can pick up a drink that you can enjoy at your seat. But lines get long, especially as the concert is starting, so that’s another reason to make it to the concert with extra time.

What kind of bag can I bring?

If your bag or clutch is smaller than 5 x 9 x 2 inches, you can pass through security without a problem.

But if your bag is bigger than that — including larger fanny packs or diaper bags — your bag may go through X-ray inspection.

There are size limits, however. You can’t enter SAP Center with bags bigger than 20 x 14 x 11 inches (which is roughly similar to a medium-sized tote bag). So don’t try coming in with your backpack and ask to check it in as SAP Center no longer offers a bag check option or storage lockers onsite.

Can I still find tickets for Billie Eilish in San José?

According to Ticketmaster, both Billie Eilish shows are sold out.

You may also want to check out Facebook Marketplace, Stubhub, or other social media, with the lower end of prices ranging around $350 to $400. The Better Business Bureau (BBB) issued a warning about resale scams, with many people discovering after sending money through apps like Venmo or Zelle that these “tickets” never existed. Check out the person’s profile and their past posting history to see if it seems real. And if you do choose to buy a resale ticket, use your credit card, says the BBB. This at least provides some protection for you if the deal was fake.

More guides from KQED

And if you’re in a large group chat and get a ticket offer from someone you know, call this person directly — to make sure someone isn’t impersonating them online.

The website a view from my seat shares what fans who have gone to SAP Center already could see from where they sat. You can check out different sections in the arena to see what works best for you.

This story includes reporting from KQED’s Paloma Abarca. 

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