If a passenger prefers not to fly on a 737 9 Max, the airline currently points to a Flexible Travel Policy that is in place through Jan. 31 for passengers to make other travel arrangements.
“For guests who are not comfortable flying on a 737-9 MAX right now, we’ll work with them,” reads the website. “If they request it, we can move them to a different flight on another aircraft. We take great pride in our customer service and want everyone to have a great flight.”
The airline says it will be extending its travel waiver through Feb. 2 shortly.
“After that, guests can call our Reservations team and we’ll put them on a different flight without an additional charge, which includes our Saver fares,” an Alaska spokesperson told NPR.
United
For United, passengers can typically find out the model plane that they’ll be traveling on when they go through the flight booking process — either online or through the United mobile app.
“We’ll work with customers directly to ensure they feel comfortable flying. If they wish to change their flight, we’ll move them onto the next available flight,” said a United spokesperson.
The policy will be at no cost to passengers, but it’s unclear how long it will be in place.
“I think we’ll wait to see how often it is used,” said a United spokesperson.