The California Board of Pharmacy, which supported the bill, already requires pharmacists to offer free interpreting services for non-English speakers, upon request at the pharmacy counter.
Some California pharmacies already provide translated prescription labels and medication instructions, but they aren’t required to by law.
Other pharmacies, from “mom-and-pop” stores serving ethnic communities to large drugstore chains, go further to serve the state’s diverse population. CVS, which operates 865 pharmacies in California, provides medication instructions in 15 languages in addition to English when customers request them. The company also provides telephone translation in more than 150 languages, said company spokesman Mike DeAngelis.
A California Pharmacists Association spokeswoman declined to comment on the bill Thursday.
The current prescription translation bill faced no opposition, but similar bills in previous years had stalled over pharmacists’ fears of liability if prescription labels or medication instruction handouts weren’t correctly translated. This time, pharmacists will have more flexibility and oversight in developing the translated information for their customers, said Virginia Herold, executive officer of the California Board of Pharmacy.
“Pharmacy services are an integral part of health care and language skills should never be an impediment to equal access,” said California Assemblyman Phil Ting, D-San Francisco, who sponsored the bill. “California is the most linguistically diverse state in the nation. By ensuring that all patients understand their medications, we will save lives and improve health care for millions of people.”
A state law passed in 2007 required the California Board of Pharmacy to develop more patient-friendly prescription labels. The board subsequently provided translations in five languages for common medication instructions, such as “take one pill at night.” But pharmacists didn’t have to use them, and many didn’t.
There’s little current data on how many California pharmacies offer prescription labels or medication instructions in languages other than English. A California Board of Pharmacy survey found that about 70 percent of pharmacies offered some translations, but their accuracy could not be determined.
A 2009 study of pharmacies in four states (not including California) found that 43 percent of pharmacies reported medication translations were available in at least one language other than English, but 21 percent reported limited availability and 35 percent cited no availability.
Herold said the Board of Pharmacy will urge pharmacists to place the medication instructions directly on the prescription bottle label, where they can’t be lost, although that’s not mandated by the current bill.
“Nobody got everything they wanted (in the bill), but we think we're moving in the right direction, compared to where we were five years ago,” Herold said.
Barbara Feder Ostrov reported this story for Kaiser Health News, an editorially independent program of the Kaiser Family Foundation.