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High schoolers lead the way, with 55% reporting that they take transit regularly.\u003c/p>\n\u003cfigure id=\"attachment_12083257\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083257\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1334\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED-1536x1025.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Dozens of passengers wait for the 29 Sunset bus on May 11, 2026, in San Francisco. The 14-mile route runs from the Presidio to Bayview via Parkmerced. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>But the line has long struggled with overcrowding, delays and reliability problems, particularly during the morning and afternoon school rushes. Students often watch multiple buses pass before they can board, while buses themselves become trapped in traffic and \u003ca href=\"https://www.kqed.org/news/12073883/its-san-franciscos-most-delayed-bus-for-riders-a-frustrating-problem-may-get-worse\">fall behind schedule\u003c/a> from frequent stops.\u003c/p>\n\u003cp>Phase Two of the 29-Sunset Improvement Project, approved May 19 by the SFMTA Board of Directors, includes bus stop consolidations, upgraded shelters and lighting, wider sidewalks, traffic-calming measures and infrastructure changes designed to reduce delays and overcrowding.\u003c/p>\n\u003cp>It focuses on the southern half of the route, stretching from Junipero Serra Boulevard and Holloway Avenue through Ingleside, the Excelsior and Bayview neighborhoods. Four of the nine communities the route serves are prioritized by the SFMTA as “equity neighborhoods,” meaning the majority of the route’s riders are low-income or people of color.\u003c/p>\n\u003cfigure id=\"attachment_12083263\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083263\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Passengers wait to board the 29 Sunset bus near Lake Merced Boulevard and Middlefield Drive on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The pandemic delayed portions of the project and temporarily shifted attention away from transit advocacy as schools shut down and ridership collapsed across the Muni system. But the 29-Sunset has rebounded faster than many other routes because it serves neighborhoods rather than downtown office commuters, the SFMTA said. Today, ridership has returned to 18,000 people daily, roughly 90% of pre-pandemic levels.\u003c/p>\n\u003cp>“We want the 29 to run on time for years to come,” SFMTA chief Julie Kirschbaum said. “It’s an example where, as we’ve seen ridership grow, we have invested in service and now this capital investment to reflect that growing demand.”\u003c/p>\n\u003cp>Phase One of the project cost about $9.5 million, funded using sources including $1 million in vehicle registration fees from the city’s Proposition AA, as well as regional programs like the One Bay Area Grant. Phase Two will cost $10 million, similarly drawing from local tax revenue and state and local grants.\u003c/p>\n\u003cfigure id=\"attachment_12083260\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083260\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Passengers wait at the 29 Sunset bus stop near Plymouth Avenue and Ocean Avenue on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>For Lowell students, the changes represent the culmination of years of organizing.\u003c/p>\n\u003cp>The project began in 2019 after pressure from students who eventually formed the Lowell Transit Club, which attended public meetings, organized feedback campaigns and communicated directly with transit officials working on the first phase of the project, according to club president Quinn Luk.[aside postID=news_12082380 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/023_KQED_SanFrancisco_Coronavirus_03132020__qed.jpg']Woody Szydlik, 17, said he joined the club in part because his friends were involved — but the bigger reason was that he relies on the bus to commute from the Richmond neighborhood to Lowell. Like many riders, he has experienced delays that made him late to class.\u003c/p>\n\u003cp>“I just thought maybe I could do something to help that,” Szydlik said.\u003c/p>\n\u003cp>Brian Haagsman, outreach lead for the 29-Sunset Improvement Project, recently rode the route during a Monday afternoon school rush, watching students crowd onto packed buses outside Lowell and San Francisco State University.\u003c/p>\n\u003cp>“We’re seeing some intrepid high schoolers who are willing to get on, get on no matter what,” Haagsman said. “But we know that to make this a line that’s comfortable to ride, we need to make it reliable and have space to accommodate everyone who wants to ride the route.”\u003c/p>\n\u003cp>The route, he said, faces a difficult combination of challenges. Because so many schools dismiss students around the same time, buses suddenly fill with large groups of riders. Delays then compound as buses stop more frequently to pick up waiting passengers.\u003c/p>\n\u003cp>“When the bus gets delayed, then there might be a person or more people waiting at every single stop along the route,” Haagsman said. “That makes it get even more delayed. So then you have a bus that’s both delayed and might not have space for you.”\u003c/p>\n\u003cfigure id=\"attachment_12083261\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083261\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Brian Haagsman, public information officer for the San Francisco Municipal Transportation Agency, poses as he rides the 29 Sunset bus on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The SFMTA first identified major reliability problems on the route in a 2019 evaluation. Officials found that buses frequently bunched together, leaving two or three arriving at once after a long service gap, while heavy traffic and closely spaced bus stops slowed trips across the city.\u003c/p>\n\u003cp>As San Francisco’s longest daytime bus route, the 29-Sunset is particularly vulnerable to delays because problems in one neighborhood can ripple throughout the line.\u003c/p>\n\u003cp>“And so the intensity of use, the fact that schools all end at the same time, are just challenges within the route that make these types of investments so valuable,” Kirschbaum said.\u003c/p>\n\u003cp>Because of the route’s size, the agency split the improvement effort into two phases. The first focused on the western section of the route and was coordinated with a repaving project already underway on Sunset Boulevard.\u003c/p>\n\u003cp>That phase introduced changes that were part of SFMTA’s ongoing Muni Forward initiative, including upgraded boarding islands and transit signal priority, which allows buses to receive extended green lights at intersections, reducing the amount of time they spend sitting in traffic.\u003c/p>\n\u003cp>Some bus stops were consolidated, and stops were moved from the near side of intersections to the far side.\u003c/p>\n\u003cp>“Simply by moving the bus back to the stop sign, the bus stops once,” Haagsman said, as the bus cruised down Winston Drive towards Buckingham Way near Stonestown Galleria. “It’s faster, more reliable, and it’s one small change that helps improve the ride for everyone.”\u003c/p>\n\u003cfigure id=\"attachment_12083264\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083264\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Michael Roccaforte, deputy spokesperson for the San Francisco Municipal Transportation Agency, stands aboard the 29 Sunset bus on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Plans to remove or relocate bus stops that officials consider redundant or underused drew some debate, but SFMTA planners argue that many stops are spaced too closely together, forcing buses to stop more often than necessary and contributing to delays.\u003c/p>\n\u003cp>Agency officials say they relied heavily on ridership data and community outreach to make those decisions. Every Muni bus tracks how many passengers board and exit at each stop, allowing planners to identify which stops are busiest and which see relatively little use. Haagsman conducted bus tours, stopping along the way to discuss conditions at locations such as Mansell Street and Visitacion Avenue in McLaren Park, where installation of a shelter is now proposed.\u003c/p>\n\u003cp>In their outreach, “what we heard consistently was people need a bus that is reliable,” Haagsman said.\u003c/p>\n\u003cp>The SFMTA estimates that some Phase One improvements reduced round-trip travel times by as much as 15 minutes. Phase Two continues many of those same strategies on the southern half of the route.\u003c/p>\n\u003cp>Plans include upgraded shelters and lighting at stops, wider sidewalks, new transit bulbs — sidewalk extensions that allow passengers to board buses directly from the curb — and additional traffic-calming infrastructure. Haagsman said those changes will not only improve transit reliability but also make streets safer for pedestrians.\u003c/p>\n\u003cp>The project also targets several corridors that are part of San Francisco’s High Injury Network, a designation for streets with higher-than-average rates of \u003ca href=\"https://www.kqed.org/forum/2010101913450/san-francisco-has-tried-to-make-its-streets-safer-for-pedestrians-has-it-worked\">severe traffic collisions\u003c/a>.\u003c/p>\n\u003cp>Students in the Lowell Transit Club, meanwhile, said their work continues. Members are now advocating for a future 29-Rapid line that would provide faster, limited-stop service across the corridor.\u003c/p>\n\u003cp>They have also begun organizing around broader regional transit funding efforts, including the \u003ca href=\"https://www.kqed.org/news/12084841/campaign-to-fund-bay-area-transit-smashes-signature-gathering-goal\">sales tax measure\u003c/a> on November’s ballot that is expected to generate around $1 billion a year for agencies such as BART, Muni, AC Transit and Caltrain, even if the majority of the club’s members are too young to vote.\u003c/p>\n\u003cp>Kirschbaum said the SFMTA recognizes the potential benefits of a Rapid route but said that the agency needs to stabilize funding first. Quick build improvements for Phase Two are set to roll out through this summer, with larger improvements slated through 2028.\u003c/p>\n\u003cp>\u003cem>June 8: An earlier version of this story misstated the number of students who ride the 29-Sunset bus daily. About 12% of the bus’ riders are students, which is higher than the average on other lines.\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"excerpt": "Muni’s 29-Sunset bus, which serves more than 35 schools, is often overcrowded and late. After years of student advocacy, SFMTA is rolling out millions of dollars in improvements.",
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"title": "In San Francisco, Students Become Transit Advocates to Fix ‘the City’s School Bus’ | KQED",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Teenagers swarm the sidewalks outside San Francisco’s \u003ca href=\"https://www.kqed.org/news/tag/lowell-high-school\">Lowell High School\u003c/a> after the final bell. They’re hoping to board the 29-Sunset, affectionately known as the city’s school bus — if they can catch a ride.\u003c/p>\n\u003cp>Lowell junior Kaito Glaub watched as several packed buses came by and picked up a handful of students, leaving dozens behind.\u003c/p>\n\u003cp>“A lot of people use the 29,” he said. “Sometimes it’ll take like 30 minutes before you can get on.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>City officials and a group of high schoolers are trying to change that. Thanks to years of advocacy by the Lowell High School Transit Club and other riders, the \u003ca href=\"https://www.kqed.org/news/tag/sfmta\">San Francisco Municipal Transportation Agency\u003c/a> is moving ahead with the second phase of an ambitious project to speed up the route and make it more reliable.\u003c/p>\n\u003cp>According to SFMTA data, over a quarter of all students take public transit or the yellow school bus to and from school. High schoolers lead the way, with 55% reporting that they take transit regularly.\u003c/p>\n\u003cfigure id=\"attachment_12083257\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083257\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1334\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_001-KQED-1536x1025.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Dozens of passengers wait for the 29 Sunset bus on May 11, 2026, in San Francisco. The 14-mile route runs from the Presidio to Bayview via Parkmerced. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>But the line has long struggled with overcrowding, delays and reliability problems, particularly during the morning and afternoon school rushes. Students often watch multiple buses pass before they can board, while buses themselves become trapped in traffic and \u003ca href=\"https://www.kqed.org/news/12073883/its-san-franciscos-most-delayed-bus-for-riders-a-frustrating-problem-may-get-worse\">fall behind schedule\u003c/a> from frequent stops.\u003c/p>\n\u003cp>Phase Two of the 29-Sunset Improvement Project, approved May 19 by the SFMTA Board of Directors, includes bus stop consolidations, upgraded shelters and lighting, wider sidewalks, traffic-calming measures and infrastructure changes designed to reduce delays and overcrowding.\u003c/p>\n\u003cp>It focuses on the southern half of the route, stretching from Junipero Serra Boulevard and Holloway Avenue through Ingleside, the Excelsior and Bayview neighborhoods. Four of the nine communities the route serves are prioritized by the SFMTA as “equity neighborhoods,” meaning the majority of the route’s riders are low-income or people of color.\u003c/p>\n\u003cfigure id=\"attachment_12083263\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083263\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_014-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Passengers wait to board the 29 Sunset bus near Lake Merced Boulevard and Middlefield Drive on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The pandemic delayed portions of the project and temporarily shifted attention away from transit advocacy as schools shut down and ridership collapsed across the Muni system. But the 29-Sunset has rebounded faster than many other routes because it serves neighborhoods rather than downtown office commuters, the SFMTA said. Today, ridership has returned to 18,000 people daily, roughly 90% of pre-pandemic levels.\u003c/p>\n\u003cp>“We want the 29 to run on time for years to come,” SFMTA chief Julie Kirschbaum said. “It’s an example where, as we’ve seen ridership grow, we have invested in service and now this capital investment to reflect that growing demand.”\u003c/p>\n\u003cp>Phase One of the project cost about $9.5 million, funded using sources including $1 million in vehicle registration fees from the city’s Proposition AA, as well as regional programs like the One Bay Area Grant. Phase Two will cost $10 million, similarly drawing from local tax revenue and state and local grants.\u003c/p>\n\u003cfigure id=\"attachment_12083260\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083260\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_004-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Passengers wait at the 29 Sunset bus stop near Plymouth Avenue and Ocean Avenue on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>For Lowell students, the changes represent the culmination of years of organizing.\u003c/p>\n\u003cp>The project began in 2019 after pressure from students who eventually formed the Lowell Transit Club, which attended public meetings, organized feedback campaigns and communicated directly with transit officials working on the first phase of the project, according to club president Quinn Luk.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Woody Szydlik, 17, said he joined the club in part because his friends were involved — but the bigger reason was that he relies on the bus to commute from the Richmond neighborhood to Lowell. Like many riders, he has experienced delays that made him late to class.\u003c/p>\n\u003cp>“I just thought maybe I could do something to help that,” Szydlik said.\u003c/p>\n\u003cp>Brian Haagsman, outreach lead for the 29-Sunset Improvement Project, recently rode the route during a Monday afternoon school rush, watching students crowd onto packed buses outside Lowell and San Francisco State University.\u003c/p>\n\u003cp>“We’re seeing some intrepid high schoolers who are willing to get on, get on no matter what,” Haagsman said. “But we know that to make this a line that’s comfortable to ride, we need to make it reliable and have space to accommodate everyone who wants to ride the route.”\u003c/p>\n\u003cp>The route, he said, faces a difficult combination of challenges. Because so many schools dismiss students around the same time, buses suddenly fill with large groups of riders. Delays then compound as buses stop more frequently to pick up waiting passengers.\u003c/p>\n\u003cp>“When the bus gets delayed, then there might be a person or more people waiting at every single stop along the route,” Haagsman said. “That makes it get even more delayed. So then you have a bus that’s both delayed and might not have space for you.”\u003c/p>\n\u003cfigure id=\"attachment_12083261\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083261\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_005-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Brian Haagsman, public information officer for the San Francisco Municipal Transportation Agency, poses as he rides the 29 Sunset bus on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The SFMTA first identified major reliability problems on the route in a 2019 evaluation. Officials found that buses frequently bunched together, leaving two or three arriving at once after a long service gap, while heavy traffic and closely spaced bus stops slowed trips across the city.\u003c/p>\n\u003cp>As San Francisco’s longest daytime bus route, the 29-Sunset is particularly vulnerable to delays because problems in one neighborhood can ripple throughout the line.\u003c/p>\n\u003cp>“And so the intensity of use, the fact that schools all end at the same time, are just challenges within the route that make these types of investments so valuable,” Kirschbaum said.\u003c/p>\n\u003cp>Because of the route’s size, the agency split the improvement effort into two phases. The first focused on the western section of the route and was coordinated with a repaving project already underway on Sunset Boulevard.\u003c/p>\n\u003cp>That phase introduced changes that were part of SFMTA’s ongoing Muni Forward initiative, including upgraded boarding islands and transit signal priority, which allows buses to receive extended green lights at intersections, reducing the amount of time they spend sitting in traffic.\u003c/p>\n\u003cp>Some bus stops were consolidated, and stops were moved from the near side of intersections to the far side.\u003c/p>\n\u003cp>“Simply by moving the bus back to the stop sign, the bus stops once,” Haagsman said, as the bus cruised down Winston Drive towards Buckingham Way near Stonestown Galleria. “It’s faster, more reliable, and it’s one small change that helps improve the ride for everyone.”\u003c/p>\n\u003cfigure id=\"attachment_12083264\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12083264\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/05112629-BUS_GH_017-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Michael Roccaforte, deputy spokesperson for the San Francisco Municipal Transportation Agency, stands aboard the 29 Sunset bus on May 11, 2026, in San Francisco. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Plans to remove or relocate bus stops that officials consider redundant or underused drew some debate, but SFMTA planners argue that many stops are spaced too closely together, forcing buses to stop more often than necessary and contributing to delays.\u003c/p>\n\u003cp>Agency officials say they relied heavily on ridership data and community outreach to make those decisions. Every Muni bus tracks how many passengers board and exit at each stop, allowing planners to identify which stops are busiest and which see relatively little use. Haagsman conducted bus tours, stopping along the way to discuss conditions at locations such as Mansell Street and Visitacion Avenue in McLaren Park, where installation of a shelter is now proposed.\u003c/p>\n\u003cp>In their outreach, “what we heard consistently was people need a bus that is reliable,” Haagsman said.\u003c/p>\n\u003cp>The SFMTA estimates that some Phase One improvements reduced round-trip travel times by as much as 15 minutes. Phase Two continues many of those same strategies on the southern half of the route.\u003c/p>\n\u003cp>Plans include upgraded shelters and lighting at stops, wider sidewalks, new transit bulbs — sidewalk extensions that allow passengers to board buses directly from the curb — and additional traffic-calming infrastructure. Haagsman said those changes will not only improve transit reliability but also make streets safer for pedestrians.\u003c/p>\n\u003cp>The project also targets several corridors that are part of San Francisco’s High Injury Network, a designation for streets with higher-than-average rates of \u003ca href=\"https://www.kqed.org/forum/2010101913450/san-francisco-has-tried-to-make-its-streets-safer-for-pedestrians-has-it-worked\">severe traffic collisions\u003c/a>.\u003c/p>\n\u003cp>Students in the Lowell Transit Club, meanwhile, said their work continues. Members are now advocating for a future 29-Rapid line that would provide faster, limited-stop service across the corridor.\u003c/p>\n\u003cp>They have also begun organizing around broader regional transit funding efforts, including the \u003ca href=\"https://www.kqed.org/news/12084841/campaign-to-fund-bay-area-transit-smashes-signature-gathering-goal\">sales tax measure\u003c/a> on November’s ballot that is expected to generate around $1 billion a year for agencies such as BART, Muni, AC Transit and Caltrain, even if the majority of the club’s members are too young to vote.\u003c/p>\n\u003cp>Kirschbaum said the SFMTA recognizes the potential benefits of a Rapid route but said that the agency needs to stabilize funding first. Quick build improvements for Phase Two are set to roll out through this summer, with larger improvements slated through 2028.\u003c/p>\n\u003cp>\u003cem>June 8: An earlier version of this story misstated the number of students who ride the 29-Sunset bus daily. About 12% of the bus’ riders are students, which is higher than the average on other lines.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>Organizers of the campaign to forestall drastic service cuts at the largest \u003ca href=\"https://www.kqed.org/news/tag/bay-area\">Bay Area\u003c/a> transit agencies are celebrating Tuesday after overcoming their first big hurdle: submitting more than enough signatures to qualify for the November ballot.\u003c/p>\n\u003cp>The measure needs around 186,000 valid signatures to qualify. Between volunteer and paid signature gatherers, representatives from the Connect Bay Area campaign said they had collected more than 300,000.\u003c/p>\n\u003cp>The Connect Bay Area Act would create a half-cent sales tax in Alameda, Contra Costa, San Mateo and Santa Clara counties, and a one-cent sales tax in San Francisco County for 14 years, which is expected to generate around $1 billion annually for BART, Muni, AC Transit and Caltrain, among others Bay Area agencies, which are facing steep budget deficits due to pandemic-related drops in ridership and revenue.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Campaign officials said they planned to submit the signatures to county elections departments on Tuesday, which will verify whether the signatures are valid.\u003c/p>\n\u003cp>”This is the culmination of what is the largest grassroots transit advocate organizing effort I’ve ever seen in the region,” said Jeff Cretan, a spokesperson for Connect Bay Area.\u003c/p>\n\u003cp>Over 1,000 volunteers collected some 77,000 signatures, more than double the goal for the volunteer side of the campaign, according to Cyrus Hall, manager for volunteer signature gatherers.\u003c/p>\n\u003cfigure id=\"attachment_12084850\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12084850\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">City officials and supporters of public transit attend a press conference about California Senate Bill 63 at Embarcadero Plaza in San Francisco on Jan. 23, 2026. \u003ccite>(Tâm Vũ/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“ What was really magical about this was the energy and the number of people who volunteered to be a part of this,” Cretan said.\u003c/p>\n\u003cp>Organized labor and business groups support the campaign and have so far seen no formal opposition.\u003c/p>\n\u003cp>”The business community has invested significant resources to ensure that this campaign is successful because they know our economy depends on our ability to get people to and from work,” said Emily Loper, the Senior Vice President of Public Policy at the Bay Area Council, which represents some of the largest employers in the region.\u003c/p>\n\u003cp>The top funders of the campaign include Salesforce, Ripple co-founder Chris Larsen and the Service Employees International Union Local 1021. Cretan said the campaign has raised around $5.5 million, about $4 million of which has so far supported paid signature gathering and volunteer efforts.[aside postID=news_12081663 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/260428-TRANSITRIDERSHIPREBOUND00494_TV-KQED.jpg']When people expressed hesitation about signing the petition, Hall said it usually had to do with a concern about how the transit agencies handle their finances.\u003c/p>\n\u003cp>“There’s a feeling that the budget may not be getting spent optimally,” he said.\u003c/p>\n\u003cp>Under SB 63, the 2025 state law that authorized the regional sales tax measure, authored by state Sens. Jesse Arreguín and Scott Weiner, AC Transit, BART, Caltrain and the SFMTA must undergo a two-stage fiscal-efficiency review.\u003c/p>\n\u003cp>”This is a way to actually get to that accountability that people want to have,” Hall said. “ When you explain that, some people literally got excited because they’re like, ‘Oh, that’s amazing.’”\u003c/p>\n\u003cp>The first phase of the review, a report released last week by the transportation planning and engineering firm Nelson Nygaard, found that the four agencies had saved over $1 billion cumulatively between July 2019 and June 2025 through efficiencies and revenue-enhancing measures.\u003c/p>\n\u003cp>The report also makes recommendations for further efficiency gains and rider improvements that the agencies should make. SB 63 requires the agencies to adopt some of these recommendations by July 1, 2026.\u003c/p>\n\u003cp>The second phase of the financial review will happen only if voters approve the Connect Bay Area Act in November.\u003c/p>\n\u003cfigure id=\"attachment_12080719\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12080719\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty.jpg\" alt=\"\" width=\"2000\" height=\"1391\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty-160x111.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty-1536x1068.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A commuter looks for a less crowded section of a westbound BART train at the West Oakland station in Oakland, California, on Friday, Feb. 16, 2018. BART officials will begin a study on the feasibility of a second transbay tube. \u003ccite>(Paul Chinn/The San Francisco Chronicle via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>If it fails to make it to the November ballot or is rejected by a simple majority of voters in the five affected counties, Bay Area transit agencies have warned of service cuts that would render the systems unrecognizable. AC Transit, BART, Muni and Caltrain have floated shortening nighttime service, cutting lines and reducing service frequency.\u003c/p>\n\u003cp>“ Either we make the decision to keep these services, or we face a very long and costly rebuilding process,” Hall said.\u003c/p>\n\u003cp>A separate signature-gathering effort focused solely on shoring up the SFMTA’s budget is still underway. The Stronger Muni For All campaign would create a parcel tax in the city to fund Muni service, in addition to the Connect Bay Area campaign. That measure would also be placed on the November ballot if the campaign gathers a sufficient number of signatures.\u003c/p>\n\u003cp>“We are on track to far exceed the number of signatures required to qualify,” said Max Szabo, spokesperson for the Stronger Muni For All campaign.\u003c/p>\n\u003cp>The Connect Bay Area campaign expects the signature verification process to take up to a month.\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Organizers of the campaign to forestall drastic service cuts at the largest \u003ca href=\"https://www.kqed.org/news/tag/bay-area\">Bay Area\u003c/a> transit agencies are celebrating Tuesday after overcoming their first big hurdle: submitting more than enough signatures to qualify for the November ballot.\u003c/p>\n\u003cp>The measure needs around 186,000 valid signatures to qualify. Between volunteer and paid signature gatherers, representatives from the Connect Bay Area campaign said they had collected more than 300,000.\u003c/p>\n\u003cp>The Connect Bay Area Act would create a half-cent sales tax in Alameda, Contra Costa, San Mateo and Santa Clara counties, and a one-cent sales tax in San Francisco County for 14 years, which is expected to generate around $1 billion annually for BART, Muni, AC Transit and Caltrain, among others Bay Area agencies, which are facing steep budget deficits due to pandemic-related drops in ridership and revenue.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Campaign officials said they planned to submit the signatures to county elections departments on Tuesday, which will verify whether the signatures are valid.\u003c/p>\n\u003cp>”This is the culmination of what is the largest grassroots transit advocate organizing effort I’ve ever seen in the region,” said Jeff Cretan, a spokesperson for Connect Bay Area.\u003c/p>\n\u003cp>Over 1,000 volunteers collected some 77,000 signatures, more than double the goal for the volunteer side of the campaign, according to Cyrus Hall, manager for volunteer signature gatherers.\u003c/p>\n\u003cfigure id=\"attachment_12084850\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12084850\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/260123-signaturekickoff00066_TV_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">City officials and supporters of public transit attend a press conference about California Senate Bill 63 at Embarcadero Plaza in San Francisco on Jan. 23, 2026. \u003ccite>(Tâm Vũ/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“ What was really magical about this was the energy and the number of people who volunteered to be a part of this,” Cretan said.\u003c/p>\n\u003cp>Organized labor and business groups support the campaign and have so far seen no formal opposition.\u003c/p>\n\u003cp>”The business community has invested significant resources to ensure that this campaign is successful because they know our economy depends on our ability to get people to and from work,” said Emily Loper, the Senior Vice President of Public Policy at the Bay Area Council, which represents some of the largest employers in the region.\u003c/p>\n\u003cp>The top funders of the campaign include Salesforce, Ripple co-founder Chris Larsen and the Service Employees International Union Local 1021. Cretan said the campaign has raised around $5.5 million, about $4 million of which has so far supported paid signature gathering and volunteer efforts.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>When people expressed hesitation about signing the petition, Hall said it usually had to do with a concern about how the transit agencies handle their finances.\u003c/p>\n\u003cp>“There’s a feeling that the budget may not be getting spent optimally,” he said.\u003c/p>\n\u003cp>Under SB 63, the 2025 state law that authorized the regional sales tax measure, authored by state Sens. Jesse Arreguín and Scott Weiner, AC Transit, BART, Caltrain and the SFMTA must undergo a two-stage fiscal-efficiency review.\u003c/p>\n\u003cp>”This is a way to actually get to that accountability that people want to have,” Hall said. “ When you explain that, some people literally got excited because they’re like, ‘Oh, that’s amazing.’”\u003c/p>\n\u003cp>The first phase of the review, a report released last week by the transportation planning and engineering firm Nelson Nygaard, found that the four agencies had saved over $1 billion cumulatively between July 2019 and June 2025 through efficiencies and revenue-enhancing measures.\u003c/p>\n\u003cp>The report also makes recommendations for further efficiency gains and rider improvements that the agencies should make. SB 63 requires the agencies to adopt some of these recommendations by July 1, 2026.\u003c/p>\n\u003cp>The second phase of the financial review will happen only if voters approve the Connect Bay Area Act in November.\u003c/p>\n\u003cfigure id=\"attachment_12080719\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12080719\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty.jpg\" alt=\"\" width=\"2000\" height=\"1391\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty-160x111.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/04/BARTSFGetty-1536x1068.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A commuter looks for a less crowded section of a westbound BART train at the West Oakland station in Oakland, California, on Friday, Feb. 16, 2018. BART officials will begin a study on the feasibility of a second transbay tube. \u003ccite>(Paul Chinn/The San Francisco Chronicle via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>If it fails to make it to the November ballot or is rejected by a simple majority of voters in the five affected counties, Bay Area transit agencies have warned of service cuts that would render the systems unrecognizable. AC Transit, BART, Muni and Caltrain have floated shortening nighttime service, cutting lines and reducing service frequency.\u003c/p>\n\u003cp>“ Either we make the decision to keep these services, or we face a very long and costly rebuilding process,” Hall said.\u003c/p>\n\u003cp>A separate signature-gathering effort focused solely on shoring up the SFMTA’s budget is still underway. The Stronger Muni For All campaign would create a parcel tax in the city to fund Muni service, in addition to the Connect Bay Area campaign. That measure would also be placed on the November ballot if the campaign gathers a sufficient number of signatures.\u003c/p>\n\u003cp>“We are on track to far exceed the number of signatures required to qualify,” said Max Szabo, spokesperson for the Stronger Muni For All campaign.\u003c/p>\n\u003cp>The Connect Bay Area campaign expects the signature verification process to take up to a month.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"content": "\u003cp>The \u003ca href=\"https://www.kqed.org/news/tag/bay-area\">Bay Area’s \u003c/a>four major\u003ca href=\"https://www.kqed.org/news/tag/public-transit\"> public transit\u003c/a> agencies — BART, Muni, Caltrain and AC Transit — collectively saved more than $1 billion since 2020 as they responded to changes in travel patterns during and after the pandemic, according to a new report.\u003c/p>\n\u003cp>“BART has really dialed back on spending and doing [service] increases at a time of great unknown, while also wanting to keep a nice quality of service running so that we can continue to attract riders,” BART spokesperson Alicia Trost said.\u003c/p>\n\u003cp>The state-required financial \u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/4a_26-0635_3_Attachment_B_Phase_One_FER_Proposed_Final_Report.pdf\" target=\"_blank\" rel=\"noopener\">efficiency review report\u003c/a>, released Friday, credits the operating cost savings to temporary service reductions, wage and hiring freezes and scaling back or deferring new projects. For BART, that meant $516 million in savings, for SFMTA, nearly $300 million, for AC transit, $200 million and for Caltrain, $76 million.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>It comes as the four transit operators, which collectively represent 80% of public transit ridership in the region, stare down a fiscal cliff. Operators hope \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">a funding measure\u003c/a> making its way to the November ballot, which could generate $1 billion annually, comes to the rescue.\u003c/p>\n\u003cp>But critics argue the measure could reward bad behavior by bailing out fiscally irresponsible agencies.\u003c/p>\n\u003cp>Steve Glazer, a former state senator who represented most of Contra Costa County and parts of Alameda County, has been a vocal critic of BART’s financial management and argued the regional agency hasn’t understood where long-term service reductions need to be made and cut operations accordingly.\u003c/p>\n\u003cfigure id=\"attachment_11997867\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11997867 size-full\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1536x1024.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1920x1280.jpg 1920w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A new financial efficiency report comes as a measure makes its way to the November ballot, aiming to prevent the region’s public transportation from falling off a fiscal cliff. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“They’ve had four years to anticipate this fiscal cliff that they claim they’re going over and yet have taken none of the more substantial steps necessary to financially right-size the system, so that the revenues are matching the expenditure[s],” Glazer said.\u003c/p>\n\u003cp>Trost pushed back, arguing that cutting service before allowing voters to decide on the measure would lead to a decrease in ridership and could send BART down a deeper financial spiral.\u003c/p>\n\u003cp>“We don’t believe cutting service is going to serve the Bay Area … the Bay Area relies on the service level we’re providing now,” she said. “Right now, if you come from Dublin, you’re waiting 20 minutes for a train… [state] Sen. Glazer is saying that people should be waiting more, and we disagree.”\u003c/p>\n\u003cp>Earlier this year, Gov. Gavin Newsom authorized a \u003ca href=\"https://www.kqed.org/news/12073891/newsom-signs-590-million-loan-to-avert-drastic-bay-area-transit-cuts\">$590 million emergency bridge loan\u003c/a> to prevent Bay Area agencies from shuttering stations and slashing service. Trost said BART officials predicted they would run out of those funds next month.[aside postID=news_12074874 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-14-BL-KQED.jpg']“But because of all of these efficiency measures, we’ve been able to carry that money over into fiscal year [20]27, which is going to help us reduce our deficit,” she told KQED.\u003c/p>\n\u003cp>Before the pandemic, regional population and job growth led transit agencies to expand service and make large capital investments, the report states. But the pandemic disrupted that trend and forced agencies to cut back service, freeze hiring and hold back on investing in new lines and schedules.\u003c/p>\n\u003cp>Even as riders have returned, commuting patterns have changed for the foreseeable future.\u003c/p>\n\u003cp>The report also details ways transit agencies could improve ridership and customer experience without incurring new costs. BART and Muni, for example, could improve fare compliance and enforcement and implement demand-based pricing for parking at their stations.\u003c/p>\n\u003cp>Parisa Safarzadeh, a San Francisco Municipal Transit Agency spokesperson, said that while many of the cuts detailed in the report represented one-time cost savings, they also illustrate how the agency managed its finances with precision in a time of uncertainty.\u003c/p>\n\u003cp>“We understand it’s not enough to rely on one-time sources or stop-gap cuts as a sustainable way to address our financial challenges,” she said to KQED in an emailed statement. “We appreciate how this review underscores the need to establish a ‘new normal’ in how we continue the hard work to build on this momentum.”\u003c/p>\n\u003cp>Last October, \u003ca href=\"https://www.kqed.org/news/12039394/last-ditch-effort-fund-bay-area-transit-tries-pick-up-support\">Newsom signed a bill\u003c/a> that allowed advocates to start fundraising and gathering signatures for the measure to appear on the November ballot. \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202520260SB63\">SB 63\u003c/a> also required a third party to conduct a two-phase financial efficiency review. This report marks the first phase of that process. If voters approve the measure in November, a second review would be required to evaluate further cost-saving strategies and financial sustainability.\u003c/p>\n\u003cp>The law also requires the agencies to adopt some of the recommendations to improve service and ridership experience by July 1. BART’s Board is expected to vote on it during its first meeting in June.\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The \u003ca href=\"https://www.kqed.org/news/tag/bay-area\">Bay Area’s \u003c/a>four major\u003ca href=\"https://www.kqed.org/news/tag/public-transit\"> public transit\u003c/a> agencies — BART, Muni, Caltrain and AC Transit — collectively saved more than $1 billion since 2020 as they responded to changes in travel patterns during and after the pandemic, according to a new report.\u003c/p>\n\u003cp>“BART has really dialed back on spending and doing [service] increases at a time of great unknown, while also wanting to keep a nice quality of service running so that we can continue to attract riders,” BART spokesperson Alicia Trost said.\u003c/p>\n\u003cp>The state-required financial \u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/05/4a_26-0635_3_Attachment_B_Phase_One_FER_Proposed_Final_Report.pdf\" target=\"_blank\" rel=\"noopener\">efficiency review report\u003c/a>, released Friday, credits the operating cost savings to temporary service reductions, wage and hiring freezes and scaling back or deferring new projects. For BART, that meant $516 million in savings, for SFMTA, nearly $300 million, for AC transit, $200 million and for Caltrain, $76 million.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>It comes as the four transit operators, which collectively represent 80% of public transit ridership in the region, stare down a fiscal cliff. Operators hope \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">a funding measure\u003c/a> making its way to the November ballot, which could generate $1 billion annually, comes to the rescue.\u003c/p>\n\u003cp>But critics argue the measure could reward bad behavior by bailing out fiscally irresponsible agencies.\u003c/p>\n\u003cp>Steve Glazer, a former state senator who represented most of Contra Costa County and parts of Alameda County, has been a vocal critic of BART’s financial management and argued the regional agency hasn’t understood where long-term service reductions need to be made and cut operations accordingly.\u003c/p>\n\u003cfigure id=\"attachment_11997867\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11997867 size-full\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1536x1024.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/07/007_KQED_PublicTransit_03102020_6511_qed-1920x1280.jpg 1920w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A new financial efficiency report comes as a measure makes its way to the November ballot, aiming to prevent the region’s public transportation from falling off a fiscal cliff. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“They’ve had four years to anticipate this fiscal cliff that they claim they’re going over and yet have taken none of the more substantial steps necessary to financially right-size the system, so that the revenues are matching the expenditure[s],” Glazer said.\u003c/p>\n\u003cp>Trost pushed back, arguing that cutting service before allowing voters to decide on the measure would lead to a decrease in ridership and could send BART down a deeper financial spiral.\u003c/p>\n\u003cp>“We don’t believe cutting service is going to serve the Bay Area … the Bay Area relies on the service level we’re providing now,” she said. “Right now, if you come from Dublin, you’re waiting 20 minutes for a train… [state] Sen. Glazer is saying that people should be waiting more, and we disagree.”\u003c/p>\n\u003cp>Earlier this year, Gov. Gavin Newsom authorized a \u003ca href=\"https://www.kqed.org/news/12073891/newsom-signs-590-million-loan-to-avert-drastic-bay-area-transit-cuts\">$590 million emergency bridge loan\u003c/a> to prevent Bay Area agencies from shuttering stations and slashing service. Trost said BART officials predicted they would run out of those funds next month.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>“But because of all of these efficiency measures, we’ve been able to carry that money over into fiscal year [20]27, which is going to help us reduce our deficit,” she told KQED.\u003c/p>\n\u003cp>Before the pandemic, regional population and job growth led transit agencies to expand service and make large capital investments, the report states. But the pandemic disrupted that trend and forced agencies to cut back service, freeze hiring and hold back on investing in new lines and schedules.\u003c/p>\n\u003cp>Even as riders have returned, commuting patterns have changed for the foreseeable future.\u003c/p>\n\u003cp>The report also details ways transit agencies could improve ridership and customer experience without incurring new costs. BART and Muni, for example, could improve fare compliance and enforcement and implement demand-based pricing for parking at their stations.\u003c/p>\n\u003cp>Parisa Safarzadeh, a San Francisco Municipal Transit Agency spokesperson, said that while many of the cuts detailed in the report represented one-time cost savings, they also illustrate how the agency managed its finances with precision in a time of uncertainty.\u003c/p>\n\u003cp>“We understand it’s not enough to rely on one-time sources or stop-gap cuts as a sustainable way to address our financial challenges,” she said to KQED in an emailed statement. “We appreciate how this review underscores the need to establish a ‘new normal’ in how we continue the hard work to build on this momentum.”\u003c/p>\n\u003cp>Last October, \u003ca href=\"https://www.kqed.org/news/12039394/last-ditch-effort-fund-bay-area-transit-tries-pick-up-support\">Newsom signed a bill\u003c/a> that allowed advocates to start fundraising and gathering signatures for the measure to appear on the November ballot. \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202520260SB63\">SB 63\u003c/a> also required a third party to conduct a two-phase financial efficiency review. This report marks the first phase of that process. If voters approve the measure in November, a second review would be required to evaluate further cost-saving strategies and financial sustainability.\u003c/p>\n\u003cp>The law also requires the agencies to adopt some of the recommendations to improve service and ridership experience by July 1. BART’s Board is expected to vote on it during its first meeting in June.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"slug": "judge-sentences-driver-in-deadly-west-portal-crash-to-2-years-probation-no-prison-time",
"title": "Judge Sentences Driver in Deadly West Portal Crash to 2 Years Probation, No Prison Time",
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"content": "\u003cp>A San Francisco woman who prosecutors said \u003ca href=\"https://www.kqed.org/news/11992918/san-francisco-driver-78-arrested-months-after-crash-that-killed-family-of-4\">drove into a bus stop\u003c/a> at high speed, killing a family of four, has been sentenced to two years of probation.\u003c/p>\n\u003cp>Along with the two years of probation, Superior Court Judge Bruce Chan revoked Mary Fong Lau’s driver’s license for at least three years, and she’ll have to complete 200 hours of community service.\u003c/p>\n\u003cp>The ruling comes almost exactly two years after the crash in San Francisco’s \u003ca href=\"https://www.kqed.org/news/12060004/san-francisco-completes-redesign-of-west-portal-station-after-tragic-2024-crash\">West Portal neighborhood,\u003c/a> which took the lives of Matilde Ramos Pinto, 38, Diego Cardoso de Oliveira, 40, and their young sons, both under 2 years old. Lau, 80, was believed to have been driving approximately 70 mph at the time of the crash.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>During Friday’s sentencing hearing, Chan said Lau’s remorse influenced the sentence, her lack of a criminal record and her age.\u003c/p>\n\u003cp>Family and friends of both Lau and the victims filled the courtroom to hear Chan pass the sentence.\u003c/p>\n\u003cp>A final restitution payment will be decided at a later date and will fall somewhere between $67,000 and nearly $300,000.\u003c/p>\n\u003cfigure id=\"attachment_12077245\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/West-Portal-Two-Year-Anniversary-Vigil-March-20-2026-Fiona-Yim-2-scaled-e1774054793536.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12077245\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/West-Portal-Two-Year-Anniversary-Vigil-March-20-2026-Fiona-Yim-2-scaled-e1774054793536.jpeg\" alt=\"\" width=\"2000\" height=\"1334\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Photographs of the family killed in a 2024 crash in San Francisco’s West Portal neighborhood hang at a vigil near the crash site on March 19, 2026. \u003ccite>(Courtesy of Fiona Yim/Walk SF)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Family members addressed the court, describing the days after the accident as the youngest, 3-month-old Cauê, lay in the hospital in an induced coma. With both parents dead, their extended family was left with the painful decision to take him off life support so that his organs could go to other babies.\u003c/p>\n\u003cp>Lau, who sat listening through an interpreter for most of the hearing, stood to face the family of the victims.\u003c/p>\n\u003cp>“I want to say sorry for your family. Sorry. Sorry,” Lau said, bowing with each apology.\u003c/p>\n\u003cp>Supporters of the victims expressed their frustration with the judge’s ruling and said Lau should have faced greater punishment for taking four lives.\u003c/p>\n\u003cp>On Monday, the victims’ families released a joint statement criticizing the judge’s decision.\u003c/p>\n\u003cp>“We are outraged that the Court imposed a sentence that not only falls short of justice, but disregards the recommendation of the Adult Probation Department, which called for greater accountability, including 400 hours of community service and one year of home detention. Even those modest recommendations were ignored by Judge Chan,” the statement read.\u003c/p>\n\u003cp>The families said they plan to continue with a civil wrongful death case against Lau.\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>A San Francisco woman who prosecutors said \u003ca href=\"https://www.kqed.org/news/11992918/san-francisco-driver-78-arrested-months-after-crash-that-killed-family-of-4\">drove into a bus stop\u003c/a> at high speed, killing a family of four, has been sentenced to two years of probation.\u003c/p>\n\u003cp>Along with the two years of probation, Superior Court Judge Bruce Chan revoked Mary Fong Lau’s driver’s license for at least three years, and she’ll have to complete 200 hours of community service.\u003c/p>\n\u003cp>The ruling comes almost exactly two years after the crash in San Francisco’s \u003ca href=\"https://www.kqed.org/news/12060004/san-francisco-completes-redesign-of-west-portal-station-after-tragic-2024-crash\">West Portal neighborhood,\u003c/a> which took the lives of Matilde Ramos Pinto, 38, Diego Cardoso de Oliveira, 40, and their young sons, both under 2 years old. Lau, 80, was believed to have been driving approximately 70 mph at the time of the crash.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>During Friday’s sentencing hearing, Chan said Lau’s remorse influenced the sentence, her lack of a criminal record and her age.\u003c/p>\n\u003cp>Family and friends of both Lau and the victims filled the courtroom to hear Chan pass the sentence.\u003c/p>\n\u003cp>A final restitution payment will be decided at a later date and will fall somewhere between $67,000 and nearly $300,000.\u003c/p>\n\u003cfigure id=\"attachment_12077245\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/West-Portal-Two-Year-Anniversary-Vigil-March-20-2026-Fiona-Yim-2-scaled-e1774054793536.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12077245\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/West-Portal-Two-Year-Anniversary-Vigil-March-20-2026-Fiona-Yim-2-scaled-e1774054793536.jpeg\" alt=\"\" width=\"2000\" height=\"1334\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Photographs of the family killed in a 2024 crash in San Francisco’s West Portal neighborhood hang at a vigil near the crash site on March 19, 2026. \u003ccite>(Courtesy of Fiona Yim/Walk SF)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Family members addressed the court, describing the days after the accident as the youngest, 3-month-old Cauê, lay in the hospital in an induced coma. With both parents dead, their extended family was left with the painful decision to take him off life support so that his organs could go to other babies.\u003c/p>\n\u003cp>Lau, who sat listening through an interpreter for most of the hearing, stood to face the family of the victims.\u003c/p>\n\u003cp>“I want to say sorry for your family. Sorry. Sorry,” Lau said, bowing with each apology.\u003c/p>\n\u003cp>Supporters of the victims expressed their frustration with the judge’s ruling and said Lau should have faced greater punishment for taking four lives.\u003c/p>\n\u003cp>On Monday, the victims’ families released a joint statement criticizing the judge’s decision.\u003c/p>\n\u003cp>“We are outraged that the Court imposed a sentence that not only falls short of justice, but disregards the recommendation of the Adult Probation Department, which called for greater accountability, including 400 hours of community service and one year of home detention. Even those modest recommendations were ignored by Judge Chan,” the statement read.\u003c/p>\n\u003cp>The families said they plan to continue with a civil wrongful death case against Lau.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"content": "\u003cp>A \u003ca href=\"https://www.kqed.org/news/12074874/amid-bid-to-save-bay-area-transit-muni-gets-a-campaign-of-its-own\">campaign to avert drastic service cuts at San Francisco’s Muni \u003c/a>this week temporarily paused signature gathering after the campaign’s legal team identified a potential issue with its filings.\u003c/p>\n\u003cp>“ As soon as our legal team flagged a technical, non-policy related oversight in the filing, we moved to refile,” said Max Szabo, a spokesperson for the Stronger Muni For All campaign — which launched signature gathering last week.\u003c/p>\n\u003cp>The initiative is pushing for a parcel tax measure on San Francisco’s November ballot, in order to \u003ca href=\"https://www.kqed.org/news/12021178/sf-muni-reducing-bus-light-rail-service-amid-fiscal-crisis-more-cuts-loom\">avoid deep service cuts\u003c/a> at Muni, the city’s public transit provider.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The campaign said it amended its filing with the city’s Department of Elections “out of an abundance of caution,” to include the full text of two sections of existing law that would be changed if the measure passes — information that was not included in the original filing.\u003c/p>\n\u003cp>“[San Francisco Mayor Daniel Lurie] and the measure’s proponents believe there is no acceptable risk when it comes to saving Muni,” Szabo said.\u003c/p>\n\u003cp>The Department of Elections confirmed that campaign proponents refiled documents on Wednesday morning.\u003c/p>\n\u003cp>Campaign staff told signature gatherers on Monday morning to pause their work until they could redistribute updated petitions, and told the canvassers to return already signed petitions to the campaign.[aside postID=news_12075999 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2024/04/SAN-JOSE-LICENSE-PLATE-READERS-11-KQED-1020x680.jpg']The refiling will not impact the campaign, staff said, and signature gathering will restart “imminently.”\u003c/p>\n\u003cp>“ We’re all set to qualify and win this thing in November,” Szabo said.\u003c/p>\n\u003cp>The San Francisco Municipal Transportation Agency, which runs Muni, is forecasting budget deficits of more than $300 million beginning next fiscal year. Without additional funding, it could be forced to eliminate 20 bus routes, end cable car service or terminate regular operations at 9 p.m. The agency continues to struggle to recover from pandemic-related drops in revenue.\u003c/p>\n\u003cp>About $150 million of the revenue generated from the parcel tax would be used to reduce Muni’s deficit, and about $10 million would pay for “marginal service quality improvements,” according to the SFMTA. The measure would expire in 15 years, and the tax amount would be annually adjusted for inflation.\u003c/p>\n\u003cp>A separate transit funding campaign, The Connect Bay Area Act, is currently gathering signatures to place a \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">regional sales tax measure\u003c/a> on the November ballot in five Bay Area counties, which would also bring more than $100million to Muni’s coffers annually, as well as other struggling transit agencies.\u003c/p>\n\u003cp>The Stronger Muni For All campaign encouraged signature gatherers to redirect their energy to the Connect Bay Area campaign while it worked to fix the issue. Paid and volunteer signature gatherers must collect just over 10,600 valid signatures by July 6 to get the parcel tax measure on the November ballot.\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The campaign said it amended its filing with the city’s Department of Elections “out of an abundance of caution,” to include the full text of two sections of existing law that would be changed if the measure passes — information that was not included in the original filing.\u003c/p>\n\u003cp>“[San Francisco Mayor Daniel Lurie] and the measure’s proponents believe there is no acceptable risk when it comes to saving Muni,” Szabo said.\u003c/p>\n\u003cp>The Department of Elections confirmed that campaign proponents refiled documents on Wednesday morning.\u003c/p>\n\u003cp>Campaign staff told signature gatherers on Monday morning to pause their work until they could redistribute updated petitions, and told the canvassers to return already signed petitions to the campaign.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The refiling will not impact the campaign, staff said, and signature gathering will restart “imminently.”\u003c/p>\n\u003cp>“ We’re all set to qualify and win this thing in November,” Szabo said.\u003c/p>\n\u003cp>The San Francisco Municipal Transportation Agency, which runs Muni, is forecasting budget deficits of more than $300 million beginning next fiscal year. Without additional funding, it could be forced to eliminate 20 bus routes, end cable car service or terminate regular operations at 9 p.m. The agency continues to struggle to recover from pandemic-related drops in revenue.\u003c/p>\n\u003cp>About $150 million of the revenue generated from the parcel tax would be used to reduce Muni’s deficit, and about $10 million would pay for “marginal service quality improvements,” according to the SFMTA. The measure would expire in 15 years, and the tax amount would be annually adjusted for inflation.\u003c/p>\n\u003cp>A separate transit funding campaign, The Connect Bay Area Act, is currently gathering signatures to place a \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">regional sales tax measure\u003c/a> on the November ballot in five Bay Area counties, which would also bring more than $100million to Muni’s coffers annually, as well as other struggling transit agencies.\u003c/p>\n\u003cp>The Stronger Muni For All campaign encouraged signature gatherers to redirect their energy to the Connect Bay Area campaign while it worked to fix the issue. Paid and volunteer signature gatherers must collect just over 10,600 valid signatures by July 6 to get the parcel tax measure on the November ballot.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"title": "All Aboard the 67, San Francisco’s Most Delayed Bus",
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"content": "\u003cp>\u003cspan style=\"font-weight: 400\">The 67 is Muni’s most delayed bus line, snaking through the hills along Alemany Boulevard and Bernal Heights, ending at the 24th and Mission BART station. However unreliable it can be, it still serves an estimated 800 daily riders. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">But as SFMTA faces a budget deficit of more than $300 million in July, the 67 and other bus lines are at risk of disappearing if voters don’t approve \u003c/span>\u003ca href=\"https://www.kqed.org/news/12074874/amid-bid-to-save-bay-area-transit-muni-gets-a-campaign-of-its-own\">\u003cspan style=\"font-weight: 400\">ballot measures to fund transit this November.\u003c/span>\u003c/a>\u003c/p>\n\u003cp>\u003cstrong>Links:\u003c/strong>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003ca href=\"https://www.kqed.org/news/12073883/its-san-franciscos-most-delayed-bus-for-riders-a-frustrating-problem-may-get-worse\">\u003cspan style=\"font-weight: 400\">It’s San Francisco’s Most Delayed Bus. For Riders, a Frustrating Problem May Get Worse\u003c/span>\u003c/a>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003ca href=\"https://www.kqed.org/news/12074874/amid-bid-to-save-bay-area-transit-muni-gets-a-campaign-of-its-own\">\u003cspan style=\"font-weight: 400\">Amid Bid to Save Bay Area Transit, Muni Gets a Campaign of Its Own\u003c/span>\u003c/a>\u003c/li>\n\u003c/ul>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Some members of the KQED podcast team are represented by The Screen Actors Guild, American Federation of Television and Radio Artists, San Francisco-Northern California Local.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https://playlist.megaphone.fm?e=KQINC3063602055&light=true\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003ci>This is a computer-generated transcript. While our team has reviewed it, there may be errors.\u003c/i>\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:00:00] I’m Ericka Cruz-Gavara and welcome to The Bay, local news to keep you rooted. Bay Area transit agencies have drawn up nightmare scenarios if they can’t get enough money to help them close their budget deficits. Those nightmare scenarios include the elimination of the red and green BART lines, no BART or Muni after 9 p.m., and, if you can even imagine it, a San Francisco without cable cars.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:00:35] If that money isn’t raised, then we could see some really big changes to service in San Francisco.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:00:43] SFMTA, which is the agency that runs Muni, says it could cut entire bus lines if voters don’t approve ballot measures to fund transit this November. And even though some of those lines aren’t used by a ton of people, cutting them will impact entire neighborhoods. Today, we take you aboard one such bus line in San Francisco, Muni’s most delayed bus to meet the riders who rely on it every day.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:01:24] People actually call the 67 a rollercoaster because it goes over so many hills.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:01:32] Elize Manoukian is a reporter for KQED.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:01:36] It starts at Alemany and then just climbs up to the top of Bernal Heights Park. Beautiful park, has a view of the whole bay and a great view of downtown San Francisco. And then it sort of snakes its way down to 24th Street Mission and then back again. You can ride the whole loop in 25 minutes. It’s also visually kind of funny, it’s only 30 feet long, like about half of a normal bus. It’s diesel powered, because they really have to be chugging up those hills. One of the passengers I talked to for this story, he told me that he puts his backpack on top of his knees so that in case he slides into the seat in front of him, he has a little cushion.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:26] And who is riding this bus?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:02:28] It serves a pretty diverse swath of neighborhood residents, everyone from the people who live at the Alemany Apartments, which is a affordable housing complex. It also climbs up through the Bernal Heights hilly neighborhood, which has a lot of single-family homes, a lot of wealthier tech residents in the city. I see a lot of kids take it to school. It serves Paul Revere Elementary and a couple other schools in the mission in Bernal Heights. And then of course it serves the people who live in the Mission right by 24th Street.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:06] And is it often like a crowded bus? Are people like standing on this roller coaster?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:03:11] Not really. It’s quite, it can get a little busy during the morning commute, but it only gets about 800 riders per day, which is down from half before the pandemic. That’s a pretty low volume route. You know, some of the busses, like the 38, will serve up to 25,000 people a day. It’s a smaller neighborhood route that connects people from neighborhood to neighborhood, as opposed to taking them straight to downtown.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:40] And you are someone who frequently uses this bus, is that right?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:03:43] Yeah, I’m right off of Courtland Street, and so I take it to get to 24th Street BART all the time.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:51] Just besides the fact that you ride it, what is so special about the 67? Why did you want to focus on this particular bus line in your reporting?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:00] Well, I agree. I think it is a very magical line, but yeah, it also is the most delayed bus in San Francisco, which I learned one day when I was trying to take it to BART so I could go see my friend in Oakland on Valentine’s Day. And it never came. And it made me wonder, like, is this a common experience? And I found out that one in 67’s will depart very late.\u003c/p>\n\u003cp>\u003cstrong>Gil Diaz \u003c/strong>[00:04:27] So if I miss one bus, I could be waiting 20, 30 minutes for the next one, maybe longer.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:33] I also talked to a guy named Gil Diaz. He also rides the 67 and he gets on at the same stop as me and he takes it to 24th Street and then goes to work from there.\u003c/p>\n\u003cp>\u003cstrong>Gil Diaz \u003c/strong>[00:04:44] I just noticed that there’s a gap between pickups. Yeah, I get that anxiety. Like, oh, every minute’s counting because it’s going to affect the next bus.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:54] You know, the bus runs every 20 minutes, so if one doesn’t come or one is very delayed, then you can be waiting like almost an hour for it to show up.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:04] That’s the worst feeling.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:05] I know, especially on a cold San Francisco chilly day, you know?\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:08] Totally. And then what do you do if you miss the bus? Like what are your options?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:17] You know, there’s always another bus, luckily Muni is really well connected, but you can end up taking a completely different route, having to travel to different corners of the city to get to where you need to be.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:28] Going up and down those hills on foot.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:30] That’s true, you can always take the “chevro-legs” and just climb up the hill, climb up to the top of Bernal Heights and climb down, which is really a workout.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:41] I mean, why is this particular line the most delayed bus in San Francisco?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:48] So I asked SFMTA the same question, and it really does have to do with the steep grades of the route, the very sharp turns that it has to make as it snakes around the Bernal Heights Hill and around these very narrow streets and neighborhoods. I asked if it had to do with a Muni operator shortage or a vehicle shortage, and they told me that there wasn’t one at this time.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:06:17] A lot of people still rely on the 67, it sounds like, but it could actually also go away, right? Can you explain the sort of looming threats to SFMTA and also lines like the 67?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:06:31] So like other transit agencies in the Bay, the SFMTA is in trouble. It’s facing a more than $300 million deficit starting in July. And that number is only projected to grow over the next couple of years because of things like rising costs and lower fare revenue since the pandemic. So the SFMTA, they’re looking at a lot of different scenarios to help them work through this. One of them is a parcel tax on the ballot in November. There’s also a second regional tax that people across the Bay Area can vote on. Part of the revenue raised by that sales tax will go to fund Muni.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:16] As well as BART.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:07:19] Exactly. AC Transit, among others. But, you know, that’s all hypothetical at this point. If that money isn’t raised, then we could see some really big changes to service in San Francisco. And one of the proposed changes would be cutting the 67, which, yeah, like I said, serves a really hilly community and there is no parallel line and 11 other lines like it which also serve hilly neighborhoods, could also be impacted.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:51] Is SFMTA doing to try and prove that it is still worth funding? I mean, with these ballot measures going before voters, I imagine they want to make a good case that they’re worth keeping around.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:08:07] Definitely. And I will say, the SFMTA actually just released its ridership survey for the year, and it got really, really high reviews from San Francisco residents. I think it was something like 78% said that they had good or excellent experiences with Muni. So I think that people are happy with the service that they’re getting for the most part. But they’re also trying some kind of interesting things, too, to improve their service, especially since the pandemic, when a lot of lines were cut pretty much overnight, but some people still needed to get around the city. So one thing that they did was switch their busier lines, like the 38, the 22, and the 1, they switched those busier lines over to a system that’s called headway. So instead of operating on traditional bus schedules, they switched to intervals. They really focused on making sure that busses were spaced out evenly instead of adhering to a strict schedule. So instead if your bus coming right at 3 p.m., your bus would come every 10 minutes or every five minutes for some of these busier lines. And they said that they were getting really positive feedback from that.\u003c/p>\n\u003cp>\u003cstrong>Brent Jones \u003c/strong>[00:09:26] The whole idea is to stay flexible and nimble and be able to adjust our service with the actual customer needs.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:09:34] Brent Jones is the director of transit for SFMTA. He’s been with the agency for nearly three decades. And he was there when they decided to make this switch over from a schedule-based system for the busier lines over to this thing that’s called headway.\u003c/p>\n\u003cp>\u003cstrong>Brent Jones \u003c/strong>[00:09:51] So what we found was that we had less issues with people being upset about their vehicle being late as opposed to, hey, but even if I see it pulling off, I know another one will be there within 10 minutes.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:05] Yeah, I feel like that is something that would help me as someone who’s not really always interested in checking which bus I should take. It’s good to just show up to a bus stop and know that if there’s not one there, there will at least be one in 10 minutes or less, essentially.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:10:22] Yeah, you know that it’s going to come and that you’re not going to see like three busses bunched up and then one doesn’t come for half an hour. It’s going be more regular.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:31] And so is this happening with the 67 as well?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:10:36] No, it’s not. Because the 67 is a smaller line and it comes every 20 minutes, it doesn’t make sense for the agency to make this change for all of its busses in circulation. So about half of them are still on schedules and then half of the have switched over to this kind of experimental system. Out of all of these lower volume routes, which are still on schedules, only 56% of them depart on time, which is still not great. But at least they’re trying the headway and it’s getting them some better results for the busier lines.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:12] There are these efforts like this parcel tax in San Francisco, this region-wide ballot measure to try and prevent these worst-case scenarios where lines like the 67 go away completely. Do we know how helpful some of these efforts might actually be?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:11:30] I think they would be a game changer. I think collectively they would raise enough to be able to allow it to keep operating. And they would for sure stop it from having to make major reductions, not just to service, but also to staff and to some of their other projects, like improving bus stops across the city.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:51] And saving the 67.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:11:52] And saving the 67.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:55] I mean, if it went away, like, what would that mean for you and all the other folks who rely on it?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:12:03] For people who are trying to connect from these hilly neighborhoods to BART, their commutes are gonna be a lot more challenging. For the kids who are trying to get from the Alemany Apartments to their middle school across the street, it’s gonna be, a lot, it’s going to be a really long, difficult walk every morning. So, yeah, it would definitely throw a wrench in people’s mornings. I love the 67 community and I love the bus drivers on it. Shouts out to Hannibal Thompson, who’s one of my favorite drivers. And I hope that they stay, they stick around.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:12:39] Hope it sticks around for you and all those kids. Thank you so much for joining me, Elize. I appreciate it.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:12:45] Thanks for letting me talk about my bus.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cspan style=\"font-weight: 400\">The 67 is Muni’s most delayed bus line, snaking through the hills along Alemany Boulevard and Bernal Heights, ending at the 24th and Mission BART station. However unreliable it can be, it still serves an estimated 800 daily riders. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">But as SFMTA faces a budget deficit of more than $300 million in July, the 67 and other bus lines are at risk of disappearing if voters don’t approve \u003c/span>\u003ca href=\"https://www.kqed.org/news/12074874/amid-bid-to-save-bay-area-transit-muni-gets-a-campaign-of-its-own\">\u003cspan style=\"font-weight: 400\">ballot measures to fund transit this November.\u003c/span>\u003c/a>\u003c/p>\n\u003cp>\u003cstrong>Links:\u003c/strong>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003ca href=\"https://www.kqed.org/news/12073883/its-san-franciscos-most-delayed-bus-for-riders-a-frustrating-problem-may-get-worse\">\u003cspan style=\"font-weight: 400\">It’s San Francisco’s Most Delayed Bus. For Riders, a Frustrating Problem May Get Worse\u003c/span>\u003c/a>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003ca href=\"https://www.kqed.org/news/12074874/amid-bid-to-save-bay-area-transit-muni-gets-a-campaign-of-its-own\">\u003cspan style=\"font-weight: 400\">Amid Bid to Save Bay Area Transit, Muni Gets a Campaign of Its Own\u003c/span>\u003c/a>\u003c/li>\n\u003c/ul>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Some members of the KQED podcast team are represented by The Screen Actors Guild, American Federation of Television and Radio Artists, San Francisco-Northern California Local.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https://playlist.megaphone.fm?e=KQINC3063602055&light=true\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003ci>This is a computer-generated transcript. While our team has reviewed it, there may be errors.\u003c/i>\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:00:00] I’m Ericka Cruz-Gavara and welcome to The Bay, local news to keep you rooted. Bay Area transit agencies have drawn up nightmare scenarios if they can’t get enough money to help them close their budget deficits. Those nightmare scenarios include the elimination of the red and green BART lines, no BART or Muni after 9 p.m., and, if you can even imagine it, a San Francisco without cable cars.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:00:35] If that money isn’t raised, then we could see some really big changes to service in San Francisco.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:00:43] SFMTA, which is the agency that runs Muni, says it could cut entire bus lines if voters don’t approve ballot measures to fund transit this November. And even though some of those lines aren’t used by a ton of people, cutting them will impact entire neighborhoods. Today, we take you aboard one such bus line in San Francisco, Muni’s most delayed bus to meet the riders who rely on it every day.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:01:24] People actually call the 67 a rollercoaster because it goes over so many hills.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:01:32] Elize Manoukian is a reporter for KQED.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:01:36] It starts at Alemany and then just climbs up to the top of Bernal Heights Park. Beautiful park, has a view of the whole bay and a great view of downtown San Francisco. And then it sort of snakes its way down to 24th Street Mission and then back again. You can ride the whole loop in 25 minutes. It’s also visually kind of funny, it’s only 30 feet long, like about half of a normal bus. It’s diesel powered, because they really have to be chugging up those hills. One of the passengers I talked to for this story, he told me that he puts his backpack on top of his knees so that in case he slides into the seat in front of him, he has a little cushion.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:26] And who is riding this bus?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:02:28] It serves a pretty diverse swath of neighborhood residents, everyone from the people who live at the Alemany Apartments, which is a affordable housing complex. It also climbs up through the Bernal Heights hilly neighborhood, which has a lot of single-family homes, a lot of wealthier tech residents in the city. I see a lot of kids take it to school. It serves Paul Revere Elementary and a couple other schools in the mission in Bernal Heights. And then of course it serves the people who live in the Mission right by 24th Street.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:06] And is it often like a crowded bus? Are people like standing on this roller coaster?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:03:11] Not really. It’s quite, it can get a little busy during the morning commute, but it only gets about 800 riders per day, which is down from half before the pandemic. That’s a pretty low volume route. You know, some of the busses, like the 38, will serve up to 25,000 people a day. It’s a smaller neighborhood route that connects people from neighborhood to neighborhood, as opposed to taking them straight to downtown.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:40] And you are someone who frequently uses this bus, is that right?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:03:43] Yeah, I’m right off of Courtland Street, and so I take it to get to 24th Street BART all the time.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:51] Just besides the fact that you ride it, what is so special about the 67? Why did you want to focus on this particular bus line in your reporting?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:00] Well, I agree. I think it is a very magical line, but yeah, it also is the most delayed bus in San Francisco, which I learned one day when I was trying to take it to BART so I could go see my friend in Oakland on Valentine’s Day. And it never came. And it made me wonder, like, is this a common experience? And I found out that one in 67’s will depart very late.\u003c/p>\n\u003cp>\u003cstrong>Gil Diaz \u003c/strong>[00:04:27] So if I miss one bus, I could be waiting 20, 30 minutes for the next one, maybe longer.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:33] I also talked to a guy named Gil Diaz. He also rides the 67 and he gets on at the same stop as me and he takes it to 24th Street and then goes to work from there.\u003c/p>\n\u003cp>\u003cstrong>Gil Diaz \u003c/strong>[00:04:44] I just noticed that there’s a gap between pickups. Yeah, I get that anxiety. Like, oh, every minute’s counting because it’s going to affect the next bus.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:04:54] You know, the bus runs every 20 minutes, so if one doesn’t come or one is very delayed, then you can be waiting like almost an hour for it to show up.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:04] That’s the worst feeling.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:05] I know, especially on a cold San Francisco chilly day, you know?\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:08] Totally. And then what do you do if you miss the bus? Like what are your options?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:17] You know, there’s always another bus, luckily Muni is really well connected, but you can end up taking a completely different route, having to travel to different corners of the city to get to where you need to be.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:28] Going up and down those hills on foot.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:30] That’s true, you can always take the “chevro-legs” and just climb up the hill, climb up to the top of Bernal Heights and climb down, which is really a workout.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:41] I mean, why is this particular line the most delayed bus in San Francisco?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:05:48] So I asked SFMTA the same question, and it really does have to do with the steep grades of the route, the very sharp turns that it has to make as it snakes around the Bernal Heights Hill and around these very narrow streets and neighborhoods. I asked if it had to do with a Muni operator shortage or a vehicle shortage, and they told me that there wasn’t one at this time.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:06:17] A lot of people still rely on the 67, it sounds like, but it could actually also go away, right? Can you explain the sort of looming threats to SFMTA and also lines like the 67?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:06:31] So like other transit agencies in the Bay, the SFMTA is in trouble. It’s facing a more than $300 million deficit starting in July. And that number is only projected to grow over the next couple of years because of things like rising costs and lower fare revenue since the pandemic. So the SFMTA, they’re looking at a lot of different scenarios to help them work through this. One of them is a parcel tax on the ballot in November. There’s also a second regional tax that people across the Bay Area can vote on. Part of the revenue raised by that sales tax will go to fund Muni.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:16] As well as BART.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:07:19] Exactly. AC Transit, among others. But, you know, that’s all hypothetical at this point. If that money isn’t raised, then we could see some really big changes to service in San Francisco. And one of the proposed changes would be cutting the 67, which, yeah, like I said, serves a really hilly community and there is no parallel line and 11 other lines like it which also serve hilly neighborhoods, could also be impacted.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:51] Is SFMTA doing to try and prove that it is still worth funding? I mean, with these ballot measures going before voters, I imagine they want to make a good case that they’re worth keeping around.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:08:07] Definitely. And I will say, the SFMTA actually just released its ridership survey for the year, and it got really, really high reviews from San Francisco residents. I think it was something like 78% said that they had good or excellent experiences with Muni. So I think that people are happy with the service that they’re getting for the most part. But they’re also trying some kind of interesting things, too, to improve their service, especially since the pandemic, when a lot of lines were cut pretty much overnight, but some people still needed to get around the city. So one thing that they did was switch their busier lines, like the 38, the 22, and the 1, they switched those busier lines over to a system that’s called headway. So instead of operating on traditional bus schedules, they switched to intervals. They really focused on making sure that busses were spaced out evenly instead of adhering to a strict schedule. So instead if your bus coming right at 3 p.m., your bus would come every 10 minutes or every five minutes for some of these busier lines. And they said that they were getting really positive feedback from that.\u003c/p>\n\u003cp>\u003cstrong>Brent Jones \u003c/strong>[00:09:26] The whole idea is to stay flexible and nimble and be able to adjust our service with the actual customer needs.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:09:34] Brent Jones is the director of transit for SFMTA. He’s been with the agency for nearly three decades. And he was there when they decided to make this switch over from a schedule-based system for the busier lines over to this thing that’s called headway.\u003c/p>\n\u003cp>\u003cstrong>Brent Jones \u003c/strong>[00:09:51] So what we found was that we had less issues with people being upset about their vehicle being late as opposed to, hey, but even if I see it pulling off, I know another one will be there within 10 minutes.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:05] Yeah, I feel like that is something that would help me as someone who’s not really always interested in checking which bus I should take. It’s good to just show up to a bus stop and know that if there’s not one there, there will at least be one in 10 minutes or less, essentially.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:10:22] Yeah, you know that it’s going to come and that you’re not going to see like three busses bunched up and then one doesn’t come for half an hour. It’s going be more regular.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:31] And so is this happening with the 67 as well?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:10:36] No, it’s not. Because the 67 is a smaller line and it comes every 20 minutes, it doesn’t make sense for the agency to make this change for all of its busses in circulation. So about half of them are still on schedules and then half of the have switched over to this kind of experimental system. Out of all of these lower volume routes, which are still on schedules, only 56% of them depart on time, which is still not great. But at least they’re trying the headway and it’s getting them some better results for the busier lines.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:12] There are these efforts like this parcel tax in San Francisco, this region-wide ballot measure to try and prevent these worst-case scenarios where lines like the 67 go away completely. Do we know how helpful some of these efforts might actually be?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:11:30] I think they would be a game changer. I think collectively they would raise enough to be able to allow it to keep operating. And they would for sure stop it from having to make major reductions, not just to service, but also to staff and to some of their other projects, like improving bus stops across the city.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:51] And saving the 67.\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:11:52] And saving the 67.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:11:55] I mean, if it went away, like, what would that mean for you and all the other folks who rely on it?\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:12:03] For people who are trying to connect from these hilly neighborhoods to BART, their commutes are gonna be a lot more challenging. For the kids who are trying to get from the Alemany Apartments to their middle school across the street, it’s gonna be, a lot, it’s going to be a really long, difficult walk every morning. So, yeah, it would definitely throw a wrench in people’s mornings. I love the 67 community and I love the bus drivers on it. Shouts out to Hannibal Thompson, who’s one of my favorite drivers. And I hope that they stay, they stick around.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:12:39] Hope it sticks around for you and all those kids. Thank you so much for joining me, Elize. I appreciate it.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cstrong>Elize Manoukian \u003c/strong>[00:12:45] Thanks for letting me talk about my bus.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>No more cable cars. Double the wait times. No more regular service after 9 p.m. and the elimination of 20 \u003ca href=\"https://www.kqed.org/news/tag/muni\">Muni\u003c/a> bus routes.\u003c/p>\n\u003cp>These are the dire scenarios elected officials and public transit advocates in San Francisco are working to prevent as they kicked off the Stronger Muni For All campaign at the city’s Dolores Park on Tuesday.\u003c/p>\n\u003cp>“The success of San Francisco’s economic recovery is dependent on safe, reliable, and affordable public transit. Without it, older adults can’t get to their appointments. Kids can’t get to school, and workers can’t get to their jobs,” San Francisco Mayor Daniel Lurie said.\u003c/p>\n\u003cp>The campaign aims to put a parcel tax measure on the November ballot that, if approved by voters, would generate around $160 million for Muni annually in order to help stave off those cuts. It’s one of two campaigns now underway to generate revenue for Bay Area transit agencies. The campaign for the \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">Connect Bay Area Act\u003c/a>, a regional sales tax measure that would generate around $1 billion annually for Muni, AC Transit, BART and Caltrain, among others, began gathering signatures in late January.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The measures come at a precarious time for public transit across the region, and Muni in particular, as the agencies stare down immense budget deficits that could force extreme reductions of their networks. Proponents of the measure include representatives from the San Francisco Chamber of Commerce, organized labor and community advocacy groups.\u003c/p>\n\u003cp>“ What’s the point of living in a city if you have to drive everywhere?” asked Mario Guerrieri, who plans to volunteer as a signature gatherer for the campaign. “I love San Francisco, and Muni is one of the things that makes it great.”\u003c/p>\n\u003cp>The San Francisco Municipal Transportation Agency, which runs Muni, the city’s public train, cable car and bus provider, is still reeling from the pandemic. The economic downturn and shelter-in-place order that accompanied COVID-19 negatively impacted all of SFMTA’s funding sources, including tax revenue, parking fees, grants and Muni fares, all of which have not rebounded to pre-pandemic levels.\u003c/p>\n\u003cfigure id=\"attachment_12075255\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12075255\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">The J Church Muni line at Church and Market streets in San Francisco on March 3, 2026. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Since that time, the SFMTA has relied on federal, state and regional pandemic relief funding to stay in the black, but that money is set to run out this summer.\u003c/p>\n\u003cp>If the measure makes it to the November ballot and passes, property owners would be billed annually based on the type of property and square footage. Owners of single-family properties would need to pay $129 annually, multifamily property owners would owe $249 and owners of non-residential parcels would have to shell out $799, with additional tax levied if the properties exceed a certain square footage limit.\u003c/p>\n\u003cp>About $150 million of the revenue generated annually from this tax would be used to reduce Muni’s deficit, and about $10 million would pay for “marginal service quality improvements,” according to the SFMTA. The measure would expire in 15 years, and the tax amount would be annually adjusted for inflation.\u003c/p>\n\u003cp>Certain property owners would be exempted. Parcels or units owned by seniors who occupy that space as their primary residence wouldn’t pay, nor would occupants or owners of Single Room Occupancy (SRO) buildings. Non-profits, hospitals, museums and government-owned land would also be exempt under existing rules for property taxes.[aside postID=news_12073883 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_014-KQED.jpg']At a recent meeting of the San Francisco County Transportation Authority, District 2 Supervisor Stephen Sherrill said he was “broadly very supportive of this, despite concerns about some of the details.”\u003c/p>\n\u003cp>“Seniors being exempted generally makes sense, but was there any thought given to seniors who can definitely afford this, say in the 5,000-square-foot mansion properties?” Sherrill asked SFMTA staff.\u003c/p>\n\u003cp>SFMTA staff confirmed that all senior property owners, regardless of the extravagance of their property, would be exempt from the tax.\u003c/p>\n\u003cp>The language of the measure also allows a “pass-through,” where owners of single-family properties may pass up to 50% of the tax onto renters of rent-controlled units.\u003c/p>\n\u003cp>Sherrill noted that while senior property owners are exempt from the tax, senior renters could still be charged the pass-through.\u003c/p>\n\u003cp>SFMTA staff said they modeled this parcel tax off previous ones used by the San Francisco Unified School District.\u003c/p>\n\u003cp>“Throughout this process, what we were balancing was the need to avoid complexity,” SFMTA Director of Transportation Julie Kirschbaum said. “This is already going to be a very complex task to administer and deliver, as well as trying to make sure that we were focusing on the people who needed [the exemptions] the most.”\u003c/p>\n\u003cp>Kat Siegal, one of the measure’s proponents, said the parcel tax is one of the best stable funding mechanisms for public transit.\u003c/p>\n\u003cfigure id=\"attachment_12075260\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12075260\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A kickoff event for the “Stronger Muni for All” measure at Dolores Park in San Francisco on March 3, 2026. Supporters say the proposal would prevent major Muni service cuts as the transit system faces a budget shortfall. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“It doesn’t fluctuate with the economic situation the same way that a sales tax or a gross receipts tax might,” Siegal said.\u003c/p>\n\u003cp>Siegal acknowledged it is hard to ask voters to tax themselves twice in the November election to fund transit, but she said the costs would be far higher to everyone in the city if Muni reduced service.\u003c/p>\n\u003cp>”It’s a flat rate, $129 a year tax. So that’s pretty reasonable compared to the price of buying a car because your bus line isn’t there anymore,” Siegal said.\u003c/p>\n\u003cp>If voters approve just one of the two proposed taxes, Muni officials say it won’t be enough to prevent service cuts. The agency’s budget deficit is projected to be $344 million in fiscal year 2027, growing to $435 million in fiscal year 2030.[aside postID=news_12070685 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2026/01/260123-SIGNATUREKICKOFF00248_TV-KQED.jpg']\u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">The Connect Bay Area Act\u003c/a> would levy a 1-cent sales tax in San Francisco, and a half-cent sales tax in four other Bay Area counties, providing $155 million per year for the agency, but even with that additional funding, it wouldn’t close the full funding gap.\u003c/p>\n\u003cp>To make up the difference, the SFMTA also plans to reduce costs by further cutting vacant positions, optimizing maintenance shifts to reduce premium pay and scaling back the work it requests from other city departments, among other policy shifts. The agency also plans to generate more revenue by increasing meter rates and citation late penalties, along with eliminating the Clipper card fare discount, to name a few. Combined, these efforts are expected to contribute up to $42.5 million.\u003c/p>\n\u003cp>Dylan Fabris, the community and policy manager with the non-profit advocacy group San Francisco Transit Riders, said he would have preferred that the two ballot measures be merged into one, but the depth of Muni’s deficit, in particular, combined with that of other transit agencies, meant Muni also needs to “self-help.”\u003c/p>\n\u003cp>“It’s not one or the other. At the end of the day, we need both of these measures to pass to prevent catastrophic cuts,” Fabris said.\u003c/p>\n\u003cp>The Stronger Muni For All campaign has until July 6 to collect and submit just over 10,600 valid signatures to get the measure on the November ballot.\u003c/p>\n\u003cp>“ Structurally, we just need new funding, and it’s not coming from the federal government or the state government,” Siegal said. “We need to do it ourselves.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>No more cable cars. Double the wait times. No more regular service after 9 p.m. and the elimination of 20 \u003ca href=\"https://www.kqed.org/news/tag/muni\">Muni\u003c/a> bus routes.\u003c/p>\n\u003cp>These are the dire scenarios elected officials and public transit advocates in San Francisco are working to prevent as they kicked off the Stronger Muni For All campaign at the city’s Dolores Park on Tuesday.\u003c/p>\n\u003cp>“The success of San Francisco’s economic recovery is dependent on safe, reliable, and affordable public transit. Without it, older adults can’t get to their appointments. Kids can’t get to school, and workers can’t get to their jobs,” San Francisco Mayor Daniel Lurie said.\u003c/p>\n\u003cp>The campaign aims to put a parcel tax measure on the November ballot that, if approved by voters, would generate around $160 million for Muni annually in order to help stave off those cuts. It’s one of two campaigns now underway to generate revenue for Bay Area transit agencies. The campaign for the \u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">Connect Bay Area Act\u003c/a>, a regional sales tax measure that would generate around $1 billion annually for Muni, AC Transit, BART and Caltrain, among others, began gathering signatures in late January.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The measures come at a precarious time for public transit across the region, and Muni in particular, as the agencies stare down immense budget deficits that could force extreme reductions of their networks. Proponents of the measure include representatives from the San Francisco Chamber of Commerce, organized labor and community advocacy groups.\u003c/p>\n\u003cp>“ What’s the point of living in a city if you have to drive everywhere?” asked Mario Guerrieri, who plans to volunteer as a signature gatherer for the campaign. “I love San Francisco, and Muni is one of the things that makes it great.”\u003c/p>\n\u003cp>The San Francisco Municipal Transportation Agency, which runs Muni, the city’s public train, cable car and bus provider, is still reeling from the pandemic. The economic downturn and shelter-in-place order that accompanied COVID-19 negatively impacted all of SFMTA’s funding sources, including tax revenue, parking fees, grants and Muni fares, all of which have not rebounded to pre-pandemic levels.\u003c/p>\n\u003cfigure id=\"attachment_12075255\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12075255\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-01-BL-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">The J Church Muni line at Church and Market streets in San Francisco on March 3, 2026. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Since that time, the SFMTA has relied on federal, state and regional pandemic relief funding to stay in the black, but that money is set to run out this summer.\u003c/p>\n\u003cp>If the measure makes it to the November ballot and passes, property owners would be billed annually based on the type of property and square footage. Owners of single-family properties would need to pay $129 annually, multifamily property owners would owe $249 and owners of non-residential parcels would have to shell out $799, with additional tax levied if the properties exceed a certain square footage limit.\u003c/p>\n\u003cp>About $150 million of the revenue generated annually from this tax would be used to reduce Muni’s deficit, and about $10 million would pay for “marginal service quality improvements,” according to the SFMTA. The measure would expire in 15 years, and the tax amount would be annually adjusted for inflation.\u003c/p>\n\u003cp>Certain property owners would be exempted. Parcels or units owned by seniors who occupy that space as their primary residence wouldn’t pay, nor would occupants or owners of Single Room Occupancy (SRO) buildings. Non-profits, hospitals, museums and government-owned land would also be exempt under existing rules for property taxes.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>At a recent meeting of the San Francisco County Transportation Authority, District 2 Supervisor Stephen Sherrill said he was “broadly very supportive of this, despite concerns about some of the details.”\u003c/p>\n\u003cp>“Seniors being exempted generally makes sense, but was there any thought given to seniors who can definitely afford this, say in the 5,000-square-foot mansion properties?” Sherrill asked SFMTA staff.\u003c/p>\n\u003cp>SFMTA staff confirmed that all senior property owners, regardless of the extravagance of their property, would be exempt from the tax.\u003c/p>\n\u003cp>The language of the measure also allows a “pass-through,” where owners of single-family properties may pass up to 50% of the tax onto renters of rent-controlled units.\u003c/p>\n\u003cp>Sherrill noted that while senior property owners are exempt from the tax, senior renters could still be charged the pass-through.\u003c/p>\n\u003cp>SFMTA staff said they modeled this parcel tax off previous ones used by the San Francisco Unified School District.\u003c/p>\n\u003cp>“Throughout this process, what we were balancing was the need to avoid complexity,” SFMTA Director of Transportation Julie Kirschbaum said. “This is already going to be a very complex task to administer and deliver, as well as trying to make sure that we were focusing on the people who needed [the exemptions] the most.”\u003c/p>\n\u003cp>Kat Siegal, one of the measure’s proponents, said the parcel tax is one of the best stable funding mechanisms for public transit.\u003c/p>\n\u003cfigure id=\"attachment_12075260\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12075260\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/03/260303-MUNIFUNDINGKICKOFF-26-BL-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">A kickoff event for the “Stronger Muni for All” measure at Dolores Park in San Francisco on March 3, 2026. Supporters say the proposal would prevent major Muni service cuts as the transit system faces a budget shortfall. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“It doesn’t fluctuate with the economic situation the same way that a sales tax or a gross receipts tax might,” Siegal said.\u003c/p>\n\u003cp>Siegal acknowledged it is hard to ask voters to tax themselves twice in the November election to fund transit, but she said the costs would be far higher to everyone in the city if Muni reduced service.\u003c/p>\n\u003cp>”It’s a flat rate, $129 a year tax. So that’s pretty reasonable compared to the price of buying a car because your bus line isn’t there anymore,” Siegal said.\u003c/p>\n\u003cp>If voters approve just one of the two proposed taxes, Muni officials say it won’t be enough to prevent service cuts. The agency’s budget deficit is projected to be $344 million in fiscal year 2027, growing to $435 million in fiscal year 2030.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003ca href=\"https://www.kqed.org/news/12070685/campaign-to-avert-bay-area-public-transit-death-spiral-gets-underway\">The Connect Bay Area Act\u003c/a> would levy a 1-cent sales tax in San Francisco, and a half-cent sales tax in four other Bay Area counties, providing $155 million per year for the agency, but even with that additional funding, it wouldn’t close the full funding gap.\u003c/p>\n\u003cp>To make up the difference, the SFMTA also plans to reduce costs by further cutting vacant positions, optimizing maintenance shifts to reduce premium pay and scaling back the work it requests from other city departments, among other policy shifts. The agency also plans to generate more revenue by increasing meter rates and citation late penalties, along with eliminating the Clipper card fare discount, to name a few. Combined, these efforts are expected to contribute up to $42.5 million.\u003c/p>\n\u003cp>Dylan Fabris, the community and policy manager with the non-profit advocacy group San Francisco Transit Riders, said he would have preferred that the two ballot measures be merged into one, but the depth of Muni’s deficit, in particular, combined with that of other transit agencies, meant Muni also needs to “self-help.”\u003c/p>\n\u003cp>“It’s not one or the other. At the end of the day, we need both of these measures to pass to prevent catastrophic cuts,” Fabris said.\u003c/p>\n\u003cp>The Stronger Muni For All campaign has until July 6 to collect and submit just over 10,600 valid signatures to get the measure on the November ballot.\u003c/p>\n\u003cp>“ Structurally, we just need new funding, and it’s not coming from the federal government or the state government,” Siegal said. “We need to do it ourselves.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>Maria Castillo huddled under her umbrella on \u003ca href=\"https://www.kqed.org/news/tag/san-francisco\">San Francisco\u003c/a>’s Cortland Street as she waited for her bus in the frigid rain.\u003c/p>\n\u003cp>“It’s so cold right now,” the 56-year-old told KQED in Spanish earlier this month, drawing her two-wheeled cart full of cleaning supplies close. “I’m dealing with a lot of cold.”\u003c/p>\n\u003cp>Castillo, who lives in the Bayview neighborhood, relies on \u003ca href=\"https://www.kqed.org/news/tag/san-francisco-muni\">Muni\u003c/a>’s 67-Bernal Heights route to reach her house cleaning job by Precita Park. She often sees familiar faces on the squat, 30-foot bus, which snakes up and around Bernal Heights Park and down to the 24th Street Mission BART station.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The friendliness of the passengers and drivers usually makes for a calm morning commute. But on days like these, she’s frustrated when the bus keeps her waiting.\u003c/p>\n\u003cp>“The only problem is the delay,” Castillo said. “Sometimes half an hour passes.”\u003c/p>\n\u003cp>Castillo’s experience on the 67 bus — a hilly loop that takes just 25 minutes to complete and serves public housing on Ellsworth Street as well as the Alemany Farmer’s Market — is not out of the ordinary. The route is the most likely to be delayed, with 1 in 5 buses departing “very late,” according to the San Francisco Municipal Transportation Agency’s on-time performance dashboard.\u003c/p>\n\u003cfigure id=\"attachment_12073742\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073742\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Maria Castillo rides aboard the 67 Bernal Heights bus in San Francisco on Feb. 18, 2026. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In fact, only 40% of the route’s buses were on time between October 2024 and October 2025, according to the dashboard. That’s a far cry from the 85% goal set by a voter mandate in 1999 with \u003ca href=\"https://www.spur.org/publications/voter-guide/2007-11-01/proposition-muni-reform\">Proposition E\u003c/a>, which created SFMTA.\u003c/p>\n\u003cp>“I noticed there’s a gap between pickups,” said Gil Diaz, 42, who catches the bus from the same corner as Castillo to connect to 24th Street BART as part of his morning commute. “If I miss one bus, I could be waiting 20–30 minutes for the next one, maybe longer. I get that anxiety like, oh, every minute is counting, because it’s going to affect the next bus.”\u003c/p>\n\u003cp>The SFMTA attributed the delays to the sharp turns and treacherously tight streets that the 67 navigates as it inches along Bernal Heights Boulevard. More slowdowns come from traffic around 24th Street. The agency denied that operator shortages or vehicle availability were responsible for service issues.\u003c/p>\n\u003cp>“We’re always trying to improve,” said Brent Jones, SFMTA’s director of transit. “People should know that we are always working to expand our service, to make it efficient. Even at times where we have budgetary constraints, we are already thinking about what building back better looks like.”[aside postID=news_12071026 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2025/08/20241204-BART-JY-023_qed.jpg']Those looming budget cuts threaten to make waits for the 67 \u003ca href=\"https://www.sfmta.com/project-updates/approaches-possible-muni-service-cuts\">longer\u003c/a> or eliminate the route entirely. Because of exhausted state and federal funding, rising costs, and lower fare and parking revenue, the agency faces a $322 million budget deficit beginning in July, one that will continue to grow over the next five years.\u003c/p>\n\u003cp>In addition to a wide range of street safety, maintenance and staff reductions, SFMTA said it will be forced to reduce Muni service if that budget gap isn’t plugged.\u003c/p>\n\u003cp>The agency’s worst-case scenario includes suspending up to \u003ca href=\"https://media.api.sf.gov/documents/Muni_Funding_Working_Group_November_13_Meeting_Slides_-_Service_Cuts_Options.pdf\">12 low-ridership routes\u003c/a> without parallel service in hilly neighborhoods of the city, including the 67. While the route serves a modest \u003ca href=\"https://www.sfmta.com/reports/average-daily-muni-boardings-route-and-month-pre-pandemic-present\">800 \u003c/a>daily riders, they represent a diverse swath of residents — many of whom live on the steep streets above Alemany Boulevard or near Bernal Heights Park, and who rely on the bus to navigate the area’s sharp grades.\u003c/p>\n\u003cp>“That’s the trade-off,” said Jaime Viloria, outreach manager for advocacy group SF Transit Riders. “Do you just put all the resources on your core services with the most usage, or do you spread it around a little bit more? You make those choices about which communities get their transit and which ones don’t. That’s the difficult part of what the SFMTA has to do.”\u003c/p>\n\u003cp>As SFMTA looks to strike that balance, Jones said that for the most part, the agency has moved away from using schedules to measure the reliability of its service, especially for its busier trains and buses.\u003c/p>\n\u003cp>Since the pandemic, about half of all city transit switched from tracking specific departure times to what transit agencies call “headway management” — a frequency-based system that prioritizes even space between buses, instead of keeping them on a schedule.\u003c/p>\n\u003cfigure id=\"attachment_12073740\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073740\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Muni driver Hannibal Thompson is reflected in a rearview mirror as he operates the 67 Bernal Heights bus in San Francisco on Feb. 18, 2026. The route is among those with the most persistent delays, according to Muni performance data. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The idea is to create fewer gaps in service between buses and to avoid having buses bunch up at a stop at the same time, leaving future riders stranded. Passengers on high-volume lines should expect buses and trains to come at regular intervals, instead of at fixed times.\u003c/p>\n\u003cp>According to the SFMTA, the agency averages an 85% to 87% headway adherence rate. Data for January 2026, the most recent made available to KQED, shows that the 38R-Geary, the 28R-19th Avenue and the 14R-Mission — all Rapid routes that served a combined 54,100 riders daily in December 2025 — averaged higher than 90% adherence to their headway targets.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" title=\"Headway Adherence by Route, January 2026\" aria-label=\"Table\" id=\"datawrapper-chart-a91bS\" src=\"https://datawrapper.dwcdn.net/a91bS/4/\" scrolling=\"no\" frameborder=\"0\" style=\"border: none;\" width=\"600\" height=\"483\" data-external=\"1\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>By comparison, SFMTA’s lower-volume Muni buses, such as the 67, still run on the old schedule system. Collectively, only 56% of those buses departed on time between October 2024 and October 2025.\u003c/p>\n\u003cp>The agency acknowledged that headway data is not included on the city’s public transit performance dashboard and that Muni’s “percentage of trips with service gaps” \u003ca href=\"https://www.sfgov.org/scorecards/transportation/service-gaps\">data\u003c/a>, which formerly tracked headway arrivals, has not been published \u003ca href=\"https://www.sfmta.com/reports/percentage-muni-trips-service-gaps-archived-metric\">publicly\u003c/a> since 2021.\u003c/p>\n\u003cp>Agency spokesperson Michael Roccaforte noted that SFMTA has other ways of sharing its results — including reporting to the Board of Directors and other public meetings.\u003c/p>\n\u003cp>While SFMTA and city leaders are committed to avoiding service cuts, officials face a funding quagmire that’s growing each year. Although \u003ca href=\"https://www.kqed.org/news/12073891/newsom-signs-590-million-loan-to-avert-drastic-bay-area-transit-cuts\">Gov. Gavin Newsom authorized a $590 million bridge loan\u003c/a> to Bay Area transit agencies in early February, that money will be split between the region’s operators — and is only a stopgap before the coming fiscal cliff.\u003c/p>\n\u003cfigure id=\"attachment_12073739\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073739\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Mano Ram, a Belmont resident, stands beneath a 67 Bernal Heights bus shelter near the Alemany Apartments in Bernal Heights, San Francisco, on Feb. 18, 2026. Ram commutes by transit from Belmont to his job as a security guard at the Alemany Apartments. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>State officials have pushed for a \u003ca href=\"https://www.kqed.org/news/12032607/first-look-at-2026-tax-proposal-to-keep-bay-area-transit-running\">regional transit tax\u003c/a> to fund the Bay Area’s largest transit agencies — BART, Caltrain, Muni and AC Transit. The measure proposes a 1% sales tax increase in San Francisco and a 0.5% increase in Alameda, San Mateo, Contra Costa and Santa Clara counties. SFMTA is expected to see about $155 million in revenue from that tax each year.\u003c/p>\n\u003cp>And in November, San Francisco residents will vote on a parcel tax to shore up SFMTA funding, which is expected to generate more than \u003ca href=\"https://www.sfmta.com/tl/media/44175/download?inline\">$180 million\u003c/a> yearly to address the deficit.\u003c/p>\n\u003cp>If passed, the stabilizing effects of these measures would ripple across the Bay Area for some transit riders.\u003c/p>\n\u003cp>Mano Ram is the area director for security at the Alemany Apartments public housing complex. To reach his home in Belmont, he rides the 67 to 24th Street BART, which connects him to Caltrain through Millbrae. Sometimes, delays leave him stranded for 45 minutes to over an hour, resulting in a two-hour commute to travel 20 miles.\u003c/p>\n\u003cp>Still, he said, without the bus, “I would be stuck. I would have to rent a car.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The friendliness of the passengers and drivers usually makes for a calm morning commute. But on days like these, she’s frustrated when the bus keeps her waiting.\u003c/p>\n\u003cp>“The only problem is the delay,” Castillo said. “Sometimes half an hour passes.”\u003c/p>\n\u003cp>Castillo’s experience on the 67 bus — a hilly loop that takes just 25 minutes to complete and serves public housing on Ellsworth Street as well as the Alemany Farmer’s Market — is not out of the ordinary. The route is the most likely to be delayed, with 1 in 5 buses departing “very late,” according to the San Francisco Municipal Transportation Agency’s on-time performance dashboard.\u003c/p>\n\u003cfigure id=\"attachment_12073742\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073742\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_015-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Maria Castillo rides aboard the 67 Bernal Heights bus in San Francisco on Feb. 18, 2026. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In fact, only 40% of the route’s buses were on time between October 2024 and October 2025, according to the dashboard. That’s a far cry from the 85% goal set by a voter mandate in 1999 with \u003ca href=\"https://www.spur.org/publications/voter-guide/2007-11-01/proposition-muni-reform\">Proposition E\u003c/a>, which created SFMTA.\u003c/p>\n\u003cp>“I noticed there’s a gap between pickups,” said Gil Diaz, 42, who catches the bus from the same corner as Castillo to connect to 24th Street BART as part of his morning commute. “If I miss one bus, I could be waiting 20–30 minutes for the next one, maybe longer. I get that anxiety like, oh, every minute is counting, because it’s going to affect the next bus.”\u003c/p>\n\u003cp>The SFMTA attributed the delays to the sharp turns and treacherously tight streets that the 67 navigates as it inches along Bernal Heights Boulevard. More slowdowns come from traffic around 24th Street. The agency denied that operator shortages or vehicle availability were responsible for service issues.\u003c/p>\n\u003cp>“We’re always trying to improve,” said Brent Jones, SFMTA’s director of transit. “People should know that we are always working to expand our service, to make it efficient. Even at times where we have budgetary constraints, we are already thinking about what building back better looks like.”\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Those looming budget cuts threaten to make waits for the 67 \u003ca href=\"https://www.sfmta.com/project-updates/approaches-possible-muni-service-cuts\">longer\u003c/a> or eliminate the route entirely. Because of exhausted state and federal funding, rising costs, and lower fare and parking revenue, the agency faces a $322 million budget deficit beginning in July, one that will continue to grow over the next five years.\u003c/p>\n\u003cp>In addition to a wide range of street safety, maintenance and staff reductions, SFMTA said it will be forced to reduce Muni service if that budget gap isn’t plugged.\u003c/p>\n\u003cp>The agency’s worst-case scenario includes suspending up to \u003ca href=\"https://media.api.sf.gov/documents/Muni_Funding_Working_Group_November_13_Meeting_Slides_-_Service_Cuts_Options.pdf\">12 low-ridership routes\u003c/a> without parallel service in hilly neighborhoods of the city, including the 67. While the route serves a modest \u003ca href=\"https://www.sfmta.com/reports/average-daily-muni-boardings-route-and-month-pre-pandemic-present\">800 \u003c/a>daily riders, they represent a diverse swath of residents — many of whom live on the steep streets above Alemany Boulevard or near Bernal Heights Park, and who rely on the bus to navigate the area’s sharp grades.\u003c/p>\n\u003cp>“That’s the trade-off,” said Jaime Viloria, outreach manager for advocacy group SF Transit Riders. “Do you just put all the resources on your core services with the most usage, or do you spread it around a little bit more? You make those choices about which communities get their transit and which ones don’t. That’s the difficult part of what the SFMTA has to do.”\u003c/p>\n\u003cp>As SFMTA looks to strike that balance, Jones said that for the most part, the agency has moved away from using schedules to measure the reliability of its service, especially for its busier trains and buses.\u003c/p>\n\u003cp>Since the pandemic, about half of all city transit switched from tracking specific departure times to what transit agencies call “headway management” — a frequency-based system that prioritizes even space between buses, instead of keeping them on a schedule.\u003c/p>\n\u003cfigure id=\"attachment_12073740\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073740\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_011-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Muni driver Hannibal Thompson is reflected in a rearview mirror as he operates the 67 Bernal Heights bus in San Francisco on Feb. 18, 2026. The route is among those with the most persistent delays, according to Muni performance data. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The idea is to create fewer gaps in service between buses and to avoid having buses bunch up at a stop at the same time, leaving future riders stranded. Passengers on high-volume lines should expect buses and trains to come at regular intervals, instead of at fixed times.\u003c/p>\n\u003cp>According to the SFMTA, the agency averages an 85% to 87% headway adherence rate. Data for January 2026, the most recent made available to KQED, shows that the 38R-Geary, the 28R-19th Avenue and the 14R-Mission — all Rapid routes that served a combined 54,100 riders daily in December 2025 — averaged higher than 90% adherence to their headway targets.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" title=\"Headway Adherence by Route, January 2026\" aria-label=\"Table\" id=\"datawrapper-chart-a91bS\" src=\"https://datawrapper.dwcdn.net/a91bS/4/\" scrolling=\"no\" frameborder=\"0\" style=\"border: none;\" width=\"600\" height=\"483\" data-external=\"1\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>By comparison, SFMTA’s lower-volume Muni buses, such as the 67, still run on the old schedule system. Collectively, only 56% of those buses departed on time between October 2024 and October 2025.\u003c/p>\n\u003cp>The agency acknowledged that headway data is not included on the city’s public transit performance dashboard and that Muni’s “percentage of trips with service gaps” \u003ca href=\"https://www.sfgov.org/scorecards/transportation/service-gaps\">data\u003c/a>, which formerly tracked headway arrivals, has not been published \u003ca href=\"https://www.sfmta.com/reports/percentage-muni-trips-service-gaps-archived-metric\">publicly\u003c/a> since 2021.\u003c/p>\n\u003cp>Agency spokesperson Michael Roccaforte noted that SFMTA has other ways of sharing its results — including reporting to the Board of Directors and other public meetings.\u003c/p>\n\u003cp>While SFMTA and city leaders are committed to avoiding service cuts, officials face a funding quagmire that’s growing each year. Although \u003ca href=\"https://www.kqed.org/news/12073891/newsom-signs-590-million-loan-to-avert-drastic-bay-area-transit-cuts\">Gov. Gavin Newsom authorized a $590 million bridge loan\u003c/a> to Bay Area transit agencies in early February, that money will be split between the region’s operators — and is only a stopgap before the coming fiscal cliff.\u003c/p>\n\u003cfigure id=\"attachment_12073739\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12073739\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2026/02/021826_LATEBUSES-_GH_010-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Mano Ram, a Belmont resident, stands beneath a 67 Bernal Heights bus shelter near the Alemany Apartments in Bernal Heights, San Francisco, on Feb. 18, 2026. Ram commutes by transit from Belmont to his job as a security guard at the Alemany Apartments. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>State officials have pushed for a \u003ca href=\"https://www.kqed.org/news/12032607/first-look-at-2026-tax-proposal-to-keep-bay-area-transit-running\">regional transit tax\u003c/a> to fund the Bay Area’s largest transit agencies — BART, Caltrain, Muni and AC Transit. The measure proposes a 1% sales tax increase in San Francisco and a 0.5% increase in Alameda, San Mateo, Contra Costa and Santa Clara counties. SFMTA is expected to see about $155 million in revenue from that tax each year.\u003c/p>\n\u003cp>And in November, San Francisco residents will vote on a parcel tax to shore up SFMTA funding, which is expected to generate more than \u003ca href=\"https://www.sfmta.com/tl/media/44175/download?inline\">$180 million\u003c/a> yearly to address the deficit.\u003c/p>\n\u003cp>If passed, the stabilizing effects of these measures would ripple across the Bay Area for some transit riders.\u003c/p>\n\u003cp>Mano Ram is the area director for security at the Alemany Apartments public housing complex. To reach his home in Belmont, he rides the 67 to 24th Street BART, which connects him to Caltrain through Millbrae. Sometimes, delays leave him stranded for 45 minutes to over an hour, resulting in a two-hour commute to travel 20 miles.\u003c/p>\n\u003cp>Still, he said, without the bus, “I would be stuck. I would have to rent a car.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"slug": "clipper-2-0-was-supposed-to-modernize-transit-payments-its-rollout-was-a-flop",
"title": "Clipper 2.0 Was Supposed to Modernize Transit Payments. Its Rollout Was a Flop",
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"headTitle": "Clipper 2.0 Was Supposed to Modernize Transit Payments. Its Rollout Was a Flop | KQED",
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"content": "\u003cp>Clipper 2.0, or Next Generation Clipper, has been \u003ca href=\"https://www.kqed.org/news/12065714/clipper-card-new-bart-caltrain-login-next-generation-discounts\">a long-awaited update for public transit riders.\u003c/a> But the rollout has been plagued with glitches, and transit officials and riders are furious with Cubic Transportation Systems, the company contracted to operate the system.\u003c/p>\n\u003cp>\u003cstrong>Links:\u003c/strong>\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/12071026/a-hot-mess-transit-riders-officials-skewer-contractor-over-flawed-clipper-2-0-rollout\">‘A Hot Mess’: Transit Riders, Officials Skewer Contractor Over Flawed Clipper 2.0 Rollout | KQED\u003c/a>\u003c/li>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/12067737/clipper-2-0-leaves-ac-transit-cash-riders-behind\">Clipper 2.0 Leaves AC Transit Cash Riders Behind | KQED\u003c/a>\u003c/li>\n\u003c/ul>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https://playlist.megaphone.fm?e=KQINC3365817359\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003ci>Some members of the KQED podcast team are represented by The Screen Actors Guild, American Federation of Television and Radio Artists, San Francisco-Northern California Local.\u003c/i>\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:01:49] Clipper, as you know, is the Bay Area’s fare payment system for public transit. So Clipper 2 is like this long-awaited upgrade to the Clipper system, and it promised all of these improvements. Instant availability of added funds. I don’t know if you knew this, but sometimes it would take days for money that\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:18] Oh I knew that.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:02:18] Yeah, you knew it. Okay.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:19] Unfortunately.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:02:20] It would take days for people to see the money on their accounts. So now funds are supposed to be added instantly to your account. There’s family accounts, so people can manage multiple cards on one account. So if you have children or a dependent, that’s nice. You can also apply for youth or senior cards online before you had to do it in person. And then there’s also improvements for riders, like tap to pay. Now, anywhere that Clipper is accepted, you can use a credit or debit card. And there’s discounted or free transfers, which I know is nice for someone like you who takes ferry in Muni, right?\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:03] Right. Exactly. So it sounds like it’s supposed to bring the Bay Area’s transit systems up to speed, technology-wise, but it’s been quite a flop.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:03:13] Yeah, it’s not happening.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:14] What went wrong exactly, Azul?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:03:17] Well, pretty much from the get, the system’s just been crashing. There’s a bunch of different issues and it’s effectively preventing people from accessing their Clipper accounts, putting money on their Clippr accounts and essentially using the system. And most of it’s sort of been on the backend. It’s these sort of software related issues. So, Cubic, that’s the company that’s actually contracted to develop and operate what’s called Next Generation Clipper, this update. And it’s a $461 million contract from the Metropolitan Transportation Commission, which is sort of the regional body that allocates funding for transit in the Bay Area. Cubic went over this laundry list of issues they’re having, including problems with upgrading people’s existing Clipper accounts to the new version of Clipper. General slowness and crashing. Some SFMTA ticket vending machines were actually taking people’s money without adding them to Clipper cards. Fare inspection devices, like say if you’re riding Caltrain and a fare inspector comes up and wants to say, hey, did you pay for this ride? Those devices are sometimes not seeing if somebody who did pay, paid, which is frustrating both for the riders, because they’re like, this agency doesn’t really know what’s going on. And then it also puts these fare inspection workers in sort of difficult situations where it’s you’re saying one thing and my machine saying another auto load, which is how you regularly put money on your car, which is important for regular commuters. That’s having issues. Even just the internal monitoring of cubic knowing when a problem is happening is having slowness. And some representatives from the transit agencies said that their financial documents are also looking a bit weird. So on the back end for these transit agencies, they’re not sure if their accounting teams are getting the right information.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:20] All of this is super annoying, Azul, and I have to imagine super frustrating for transit officials who were hoping that this change would help the system. What were you hearing from transit officials themselves about just how mad and angry people are?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:05:42] People were pretty upset. At this recent meeting of the Clipper Executive Board, that’s a board within the Metropolitan Transportation Commission, public transit agency representatives and members of the public really aired out their grievances about how bad this rollout has been.\u003c/p>\n\u003cp>\u003cstrong>Denis Mulligan \u003c/strong>[00:06:00] We’re in the customer service business. We try to provide first-class customer service. And for the last six and a half weeks, we have been hurting our regular loyal customers.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:09] Denis Mulligan, he’s the general manager of the Golden Gate Bridge Highway and Transportation District, had some choice words for Cubic.\u003c/p>\n\u003cp>\u003cstrong>Denis Mulligan \u003c/strong>[00:06:17] Someone comes in and they want to help and we can’t help them with the machines that you gave us So we take them out to the platform to see if we can help walk them through their transaction with an old ticket vending machine That is burning down the house with our regular customers.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:34] Members of the public, regular transit riders, expressed basically exasperation.\u003c/p>\n\u003cp>\u003cstrong>Philip Weiss \u003c/strong>[00:06:40] It’s now been 48 days since I’ve been able to access my account.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:44] One rider named Philip Weiss, who showed up to public comment, called Clipper 2.0 a colossal screw up and said he hasn’t been able to log into his account since Clipper two started.\u003c/p>\n\u003cp>\u003cstrong>Philip Weiss \u003c/strong>[00:06:56] During those 48 days, I have called customer support five times. Each time the wait time is announced as 30 minutes and it gets longer as you wait.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:07:12] Another interesting piece of public comment was these sort of armchair software engineers who claimed to have years of experience in these sorts of systems and said that the kinds of databases that cubic was running were basically on the level of like hobby projects and startups and said that this was not, they actually looked into the reporting from cubic and said like, the systems y’all are running are not appropriate for a public facing, multi million user application.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:44] Beyond problems with the rollout too, what criticisms have you heard about Clipper 2.0 around the Bay? Because I understand that some of these changes have been especially annoying for AC Transit riders.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:07:59] Yeah, I’ve done some reporting on Clipper 2 when it first came out, and after that, some transit advocates who work with issues on AC Transit reached out to me and basically said, you know, we’re supportive of these improvements with Next Generation Clipper, but there’s a serious equity issue in that these benefits do not extend to riders who don’t have Clipper cards, people who use cash to ride AC Transit. And I looked into it, and it’s true. On AC Transit. If you pay with cash, you pay more than people who use Clipper cards. There’s potentially a pretty sizable population of AC Transit riders who use cash to ride. MTC data shows that about 50% of all AC Transit rides occur with Clipper, so around half aren’t using Clipper. These transit advocates are saying, these benefits are great, but we want them to extend to everyone, and especially the people who need them most.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:09:04] Has there been any explanation, Azul, for why this has been such a hot mess? Any explanation from the company tasked with launching this new system?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:09:14] Yeah, in this recent Clipper executive board meeting, there was explanation of the problems, but it was very reductive. It was just sort of like, here’s the problem, here’s this solution, and here’s our timeline for fixing it. So there wasn’t really any sort of explanation of why the problems occurred.\u003c/p>\n\u003cp>\u003cstrong>Peter Montgomery-Torrellas \u003c/strong>[00:09:32] I want to begin by acknowledging the experience around Clipper 2 transition. It has not yet met the standard that you, your operators, or Cubic expect.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:09:41] Peter Montgomery Torellas is the president of Cubic’s transportation arm. He appeared over Zoom and he basically just apologized for the issues.\u003c/p>\n\u003cp>\u003cstrong>Peter Montgomery-Torrellas \u003c/strong>[00:09:53] We see that impact and we take it seriously. On behalf of Cubic, I want to say clearly that we regret any disruptions this has caused.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:01] I mean, what now, I guess then, Azul? It sounds like there are some outstanding issues. Have any of these problems been resolved yet?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:10:10] Peter Montgomery-Torellas said that many issues would be, quote, settling down by that week that the meeting happened, which was last week. They’re expecting that most of these issues will be resolved by mid-February. I will say that the Clipper executive board basically gave them an ultimatum and said, y’all need to have this basically pretty well buttoned up and make a 180 degree turn on this by our next meeting, which is February 23rd. Or else it would, quote, be a bridge too far, according to the chair Robert Powers.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:42] What impact do you think has this had on these agencies around the Bay Area that have really already been struggling with getting people back on trains and busses and just struggling financially?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:10:56] Yeah, something interesting that several of the board members talked about was the damage to the reputation of these transit agencies. These issues are coming at a time when transit agencies across the Bay are facing pretty significant budget deficits, in part due to drops in ridership from the pandemic. And they’re actually going to the ballot. These agencies are gonna be asking voters to tax themselves in order to fund public transit. And I think there’s a lot of frustration on behalf of the transit agencies because When a rider taps a clipper card on a bus or a ferry or a train and something doesn’t work or it doesn’t recognize their money, the riders don’t know that it’s this software company named Cubic who’s to blame. They blame the bus. Sometimes they blame the boss operator. Hey, why isn’t this working? And so I feel like it’s hard for the agencies. It’s another problem that they’re having to deal with that they really don’t need right now.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:12:08] Yeah, and it is kind of ridiculous that we’re having these kind of tech issues in the Bay Area, you know, this tech capital of the world in a way. And I’m also thinking about the impact that this could have with the Superbowl coming very soon. Lots of visitors coming to the Bay area.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:12:28] And at the same time, Waymo is announcing that it’s starting service at SFO. So we’re really at this kind of critical juncture for transit in the Bay Area. People are coming to the Bay area and saying, wow, this is the home of AI and Facebook and Google and all these different industries. And yet somehow we’re having this seemingly rudimentary problem with fare collection. And certainly with the Super Bowl coming and the World Cup coming, That’s giving an extra urgency to addressing these issues.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp> \u003c/p>\n\n",
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"title": "Clipper 2.0 Was Supposed to Modernize Transit Payments. Its Rollout Was a Flop | KQED",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Clipper 2.0, or Next Generation Clipper, has been \u003ca href=\"https://www.kqed.org/news/12065714/clipper-card-new-bart-caltrain-login-next-generation-discounts\">a long-awaited update for public transit riders.\u003c/a> But the rollout has been plagued with glitches, and transit officials and riders are furious with Cubic Transportation Systems, the company contracted to operate the system.\u003c/p>\n\u003cp>\u003cstrong>Links:\u003c/strong>\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/12071026/a-hot-mess-transit-riders-officials-skewer-contractor-over-flawed-clipper-2-0-rollout\">‘A Hot Mess’: Transit Riders, Officials Skewer Contractor Over Flawed Clipper 2.0 Rollout | KQED\u003c/a>\u003c/li>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/12067737/clipper-2-0-leaves-ac-transit-cash-riders-behind\">Clipper 2.0 Leaves AC Transit Cash Riders Behind | KQED\u003c/a>\u003c/li>\n\u003c/ul>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https://playlist.megaphone.fm?e=KQINC3365817359\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003ci>Some members of the KQED podcast team are represented by The Screen Actors Guild, American Federation of Television and Radio Artists, San Francisco-Northern California Local.\u003c/i>\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:01:49] Clipper, as you know, is the Bay Area’s fare payment system for public transit. So Clipper 2 is like this long-awaited upgrade to the Clipper system, and it promised all of these improvements. Instant availability of added funds. I don’t know if you knew this, but sometimes it would take days for money that\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:18] Oh I knew that.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:02:18] Yeah, you knew it. Okay.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:02:19] Unfortunately.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:02:20] It would take days for people to see the money on their accounts. So now funds are supposed to be added instantly to your account. There’s family accounts, so people can manage multiple cards on one account. So if you have children or a dependent, that’s nice. You can also apply for youth or senior cards online before you had to do it in person. And then there’s also improvements for riders, like tap to pay. Now, anywhere that Clipper is accepted, you can use a credit or debit card. And there’s discounted or free transfers, which I know is nice for someone like you who takes ferry in Muni, right?\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:03] Right. Exactly. So it sounds like it’s supposed to bring the Bay Area’s transit systems up to speed, technology-wise, but it’s been quite a flop.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:03:13] Yeah, it’s not happening.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:03:14] What went wrong exactly, Azul?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:03:17] Well, pretty much from the get, the system’s just been crashing. There’s a bunch of different issues and it’s effectively preventing people from accessing their Clipper accounts, putting money on their Clippr accounts and essentially using the system. And most of it’s sort of been on the backend. It’s these sort of software related issues. So, Cubic, that’s the company that’s actually contracted to develop and operate what’s called Next Generation Clipper, this update. And it’s a $461 million contract from the Metropolitan Transportation Commission, which is sort of the regional body that allocates funding for transit in the Bay Area. Cubic went over this laundry list of issues they’re having, including problems with upgrading people’s existing Clipper accounts to the new version of Clipper. General slowness and crashing. Some SFMTA ticket vending machines were actually taking people’s money without adding them to Clipper cards. Fare inspection devices, like say if you’re riding Caltrain and a fare inspector comes up and wants to say, hey, did you pay for this ride? Those devices are sometimes not seeing if somebody who did pay, paid, which is frustrating both for the riders, because they’re like, this agency doesn’t really know what’s going on. And then it also puts these fare inspection workers in sort of difficult situations where it’s you’re saying one thing and my machine saying another auto load, which is how you regularly put money on your car, which is important for regular commuters. That’s having issues. Even just the internal monitoring of cubic knowing when a problem is happening is having slowness. And some representatives from the transit agencies said that their financial documents are also looking a bit weird. So on the back end for these transit agencies, they’re not sure if their accounting teams are getting the right information.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:05:20] All of this is super annoying, Azul, and I have to imagine super frustrating for transit officials who were hoping that this change would help the system. What were you hearing from transit officials themselves about just how mad and angry people are?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:05:42] People were pretty upset. At this recent meeting of the Clipper Executive Board, that’s a board within the Metropolitan Transportation Commission, public transit agency representatives and members of the public really aired out their grievances about how bad this rollout has been.\u003c/p>\n\u003cp>\u003cstrong>Denis Mulligan \u003c/strong>[00:06:00] We’re in the customer service business. We try to provide first-class customer service. And for the last six and a half weeks, we have been hurting our regular loyal customers.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:09] Denis Mulligan, he’s the general manager of the Golden Gate Bridge Highway and Transportation District, had some choice words for Cubic.\u003c/p>\n\u003cp>\u003cstrong>Denis Mulligan \u003c/strong>[00:06:17] Someone comes in and they want to help and we can’t help them with the machines that you gave us So we take them out to the platform to see if we can help walk them through their transaction with an old ticket vending machine That is burning down the house with our regular customers.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:34] Members of the public, regular transit riders, expressed basically exasperation.\u003c/p>\n\u003cp>\u003cstrong>Philip Weiss \u003c/strong>[00:06:40] It’s now been 48 days since I’ve been able to access my account.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:06:44] One rider named Philip Weiss, who showed up to public comment, called Clipper 2.0 a colossal screw up and said he hasn’t been able to log into his account since Clipper two started.\u003c/p>\n\u003cp>\u003cstrong>Philip Weiss \u003c/strong>[00:06:56] During those 48 days, I have called customer support five times. Each time the wait time is announced as 30 minutes and it gets longer as you wait.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:07:12] Another interesting piece of public comment was these sort of armchair software engineers who claimed to have years of experience in these sorts of systems and said that the kinds of databases that cubic was running were basically on the level of like hobby projects and startups and said that this was not, they actually looked into the reporting from cubic and said like, the systems y’all are running are not appropriate for a public facing, multi million user application.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:07:44] Beyond problems with the rollout too, what criticisms have you heard about Clipper 2.0 around the Bay? Because I understand that some of these changes have been especially annoying for AC Transit riders.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:07:59] Yeah, I’ve done some reporting on Clipper 2 when it first came out, and after that, some transit advocates who work with issues on AC Transit reached out to me and basically said, you know, we’re supportive of these improvements with Next Generation Clipper, but there’s a serious equity issue in that these benefits do not extend to riders who don’t have Clipper cards, people who use cash to ride AC Transit. And I looked into it, and it’s true. On AC Transit. If you pay with cash, you pay more than people who use Clipper cards. There’s potentially a pretty sizable population of AC Transit riders who use cash to ride. MTC data shows that about 50% of all AC Transit rides occur with Clipper, so around half aren’t using Clipper. These transit advocates are saying, these benefits are great, but we want them to extend to everyone, and especially the people who need them most.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:09:04] Has there been any explanation, Azul, for why this has been such a hot mess? Any explanation from the company tasked with launching this new system?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:09:14] Yeah, in this recent Clipper executive board meeting, there was explanation of the problems, but it was very reductive. It was just sort of like, here’s the problem, here’s this solution, and here’s our timeline for fixing it. So there wasn’t really any sort of explanation of why the problems occurred.\u003c/p>\n\u003cp>\u003cstrong>Peter Montgomery-Torrellas \u003c/strong>[00:09:32] I want to begin by acknowledging the experience around Clipper 2 transition. It has not yet met the standard that you, your operators, or Cubic expect.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:09:41] Peter Montgomery Torellas is the president of Cubic’s transportation arm. He appeared over Zoom and he basically just apologized for the issues.\u003c/p>\n\u003cp>\u003cstrong>Peter Montgomery-Torrellas \u003c/strong>[00:09:53] We see that impact and we take it seriously. On behalf of Cubic, I want to say clearly that we regret any disruptions this has caused.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:01] I mean, what now, I guess then, Azul? It sounds like there are some outstanding issues. Have any of these problems been resolved yet?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:10:10] Peter Montgomery-Torellas said that many issues would be, quote, settling down by that week that the meeting happened, which was last week. They’re expecting that most of these issues will be resolved by mid-February. I will say that the Clipper executive board basically gave them an ultimatum and said, y’all need to have this basically pretty well buttoned up and make a 180 degree turn on this by our next meeting, which is February 23rd. Or else it would, quote, be a bridge too far, according to the chair Robert Powers.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:10:42] What impact do you think has this had on these agencies around the Bay Area that have really already been struggling with getting people back on trains and busses and just struggling financially?\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:10:56] Yeah, something interesting that several of the board members talked about was the damage to the reputation of these transit agencies. These issues are coming at a time when transit agencies across the Bay are facing pretty significant budget deficits, in part due to drops in ridership from the pandemic. And they’re actually going to the ballot. These agencies are gonna be asking voters to tax themselves in order to fund public transit. And I think there’s a lot of frustration on behalf of the transit agencies because When a rider taps a clipper card on a bus or a ferry or a train and something doesn’t work or it doesn’t recognize their money, the riders don’t know that it’s this software company named Cubic who’s to blame. They blame the bus. Sometimes they blame the boss operator. Hey, why isn’t this working? And so I feel like it’s hard for the agencies. It’s another problem that they’re having to deal with that they really don’t need right now.\u003c/p>\n\u003cp>\u003cstrong>Ericka Cruz Guevarra \u003c/strong>[00:12:08] Yeah, and it is kind of ridiculous that we’re having these kind of tech issues in the Bay Area, you know, this tech capital of the world in a way. And I’m also thinking about the impact that this could have with the Superbowl coming very soon. Lots of visitors coming to the Bay area.\u003c/p>\n\u003cp>\u003cstrong>Azul Dahlstrom-Eckman \u003c/strong>[00:12:28] And at the same time, Waymo is announcing that it’s starting service at SFO. So we’re really at this kind of critical juncture for transit in the Bay Area. People are coming to the Bay area and saying, wow, this is the home of AI and Facebook and Google and all these different industries. And yet somehow we’re having this seemingly rudimentary problem with fare collection. And certainly with the Super Bowl coming and the World Cup coming, That’s giving an extra urgency to addressing these issues.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"id": "code-switch-life-kit",
"title": "Code Switch / Life Kit",
"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg",
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"meta": {
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"source": "Commonwealth Club of California"
},
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"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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"id": "forum",
"title": "Forum",
"tagline": "The conversation starts here",
"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
"airtime": "MON-FRI 9am-11am, 10pm-11pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"order": 9
},
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"id": "freakonomics-radio",
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"officialWebsiteLink": "http://freakonomics.com/",
"airtime": "SUN 1am-2am, SAT 3pm-4pm",
"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
"subscribe": {
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"apple": "https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519",
"tuneIn": "https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/",
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},
"fresh-air": {
"id": "fresh-air",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory",
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"info": "A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.",
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"hidden-brain": {
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"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
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"airtime": "SUN 7pm-8pm",
"meta": {
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"source": "NPR"
},
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"how-i-built-this": {
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"title": "How I Built This with Guy Raz",
"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
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"airtime": "SUN 7:30pm-8pm",
"meta": {
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"link": "/radio/program/how-i-built-this",
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"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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"hyphenacion": {
"id": "hyphenacion",
"title": "Hyphenación",
"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/03/Hyphenacion_FinalAssets_PodcastTile.png",
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"officialWebsiteLink": "/podcasts/hyphenacion",
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"order": 15
},
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},
"jerrybrown": {
"id": "jerrybrown",
"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-Political-Mind-of-Jerry-Brown-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/jerrybrown",
"meta": {
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"order": 18
},
"link": "/podcasts/jerrybrown",
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},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
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},
"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
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"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
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"source": "WaitWhat"
},
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"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
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}
},
"morning-edition": {
"id": "morning-edition",
"title": "Morning Edition",
"info": "\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. Hosts Steve Inskeep, David Greene and Rachel Martin bring you the latest breaking news and features to prepare you for the day.",
"airtime": "MON-FRI 3am-9am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Morning-Edition-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.npr.org/programs/morning-edition/",
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"link": "/radio/program/morning-edition"
},
"onourwatch": {
"id": "onourwatch",
"title": "On Our Watch",
"tagline": "Deeply-reported investigative journalism",
"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/On-Our-Watch-Podcast-Tile-703x703-1.jpg",
"imageAlt": "On Our Watch from NPR and KQED",
"officialWebsiteLink": "/podcasts/onourwatch",
"meta": {
"site": "news",
"source": "kqed",
"order": 11
},
"link": "/podcasts/onourwatch",
"subscribe": {
"apple": "https://podcasts.apple.com/podcast/id1567098962",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM2MC9wb2RjYXN0LnhtbD9zYz1nb29nbGVwb2RjYXN0cw",
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"rss": "https://feeds.npr.org/510360/podcast.xml"
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},
"on-the-media": {
"id": "on-the-media",
"title": "On The Media",
"info": "Our weekly podcast explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. For one hour a week, the show tries to lift the veil from the process of \"making media,\" especially news media, because it's through that lens that we see the world and the world sees us",
"airtime": "SUN 2pm-3pm, MON 12am-1am",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/onTheMedia.png",
"officialWebsiteLink": "https://www.wnycstudios.org/shows/otm",
"meta": {
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"source": "wnyc"
},
"link": "/radio/program/on-the-media",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/on-the-media/id73330715?mt=2",
"tuneIn": "https://tunein.com/radio/On-the-Media-p69/",
"rss": "http://feeds.wnyc.org/onthemedia"
}
},
"pbs-newshour": {
"id": "pbs-newshour",
"title": "PBS NewsHour",
"info": "Analysis, background reports and updates from the PBS NewsHour putting today's news in context.",
"airtime": "MON-FRI 3pm-4pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/PBS-News-Hour-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.pbs.org/newshour/",
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"source": "pbs"
},
"link": "/radio/program/pbs-newshour",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/pbs-newshour-full-show/id394432287?mt=2",
"tuneIn": "https://tunein.com/radio/PBS-NewsHour---Full-Show-p425698/",
"rss": "https://www.pbs.org/newshour/feeds/rss/podcasts/show"
}
},
"perspectives": {
"id": "perspectives",
"title": "Perspectives",
"tagline": "KQED's series of daily listener commentaries since 1991",
"info": "KQED's series of daily listener commentaries since 1991.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/01/Perspectives_Tile_Final.jpg",
"imageAlt": "KQED Perspectives",
"officialWebsiteLink": "/perspectives/",
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"source": "kqed",
"order": 14
},
"link": "/perspectives",
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"npr": "https://www.npr.org/podcasts/432309616/perspectives",
"rss": "https://ww2.kqed.org/perspectives/category/perspectives/feed/",
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},
"planet-money": {
"id": "planet-money",
"title": "Planet Money",
"info": "The economy explained. Imagine you could call up a friend and say, Meet me at the bar and tell me what's going on with the economy. Now imagine that's actually a fun evening.",
"airtime": "SUN 3pm-4pm",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/planetmoney.jpg",
"officialWebsiteLink": "https://www.npr.org/sections/money/",
"meta": {
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"source": "npr"
},
"link": "/radio/program/planet-money",
"subscribe": {
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"apple": "https://itunes.apple.com/us/podcast/planet-money/id290783428?mt=2",
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"rss": "https://feeds.npr.org/510289/podcast.xml"
}
},
"politicalbreakdown": {
"id": "politicalbreakdown",
"title": "Political Breakdown",
"tagline": "Politics from a personal perspective",
"info": "Political Breakdown is a new series that explores the political intersection of California and the nation. Each week hosts Scott Shafer and Marisa Lagos are joined with a new special guest to unpack politics -- with personality — and offer an insider’s glimpse at how politics happens.",
"airtime": "THU 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Political-Breakdown-2024-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/politicalbreakdown",
"meta": {
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"source": "kqed",
"order": 5
},
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