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Clipper 2.0 Was Supposed to Modernize Transit Payments. Its Rollout Was a Flop

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A passenger tags their Clipper card at Montgomery BART Station in San Francisco on Dec. 4, 2024. (Juliana Yamada/KQED)

Clipper 2.0, or Next Generation Clipper, has been a long-awaited update for public transit riders. But the rollout has been plagued with glitches, and transit officials and riders are furious with Cubic Transportation Systems, the company contracted to operate the system.

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