California DMV and CPUC Pump the Brakes on Cruise Driverless Taxis in San Francisco
California Now Offers a Mobile Driver's License. Where Can You Use It?
Cruise Robotaxi Fleet Will Be Halved After 2 Crashes in San Francisco
'Disjointed and Dysfunctional': After EDD Scandal, SF Assemblyman Pushes to Update State’s IT System
After a String of Bungled Tech Upgrades, California Tries a New Approach
Newsom Names New Head of DMV, Stresses Incremental Change to Agency
What California’s ‘Nonbinary’ Gender Designation Will Cost Teen Drivers
What's Behind the DMV's Voter-Registration Snafus? 'Motor Voter' May Have Launched With Makeshift System
Long Lines at California DMV Prompt Anguish, Anger and Calls for Change
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At least for now.\u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"California Department of Motor Vehicles\"]‘The DMV will not approve until the company has fulfilled the requirements to the department’s satisfaction.’[/pullquote]On Tuesday, \u003ca href=\"https://www.documentcloud.org/documents/24082109-gm-cruise-order-of-suspension-deployment\">the California Department of Motor Vehicles\u003c/a> announced that it suspended autonomous vehicle deployment and driverless testing permits for Cruise because of an early October incident in which a pedestrian was seriously injured.\u003c/p>\n\u003cp>The DMV said it was lifting Cruise’s permits indefinitely due to safety concerns and because the company failed to disclose full details of the Oct. 2 collision at 5th and Market streets.\u003c/p>\n\u003cp>“Public safety remains the California DMV’s top priority, and the department’s autonomous vehicle regulations provide a framework to facilitate the safe testing and deployment of this technology on California public roads,” the DMV said in a statement. “The DMV will not approve until the company has fulfilled the requirements to the department’s satisfaction.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The California Public Utilities Commission, which regulates for-hire transportation services, quickly followed suit. The commission issued an order suspending Cruise’s permit to carry members of the public, whether or not they’re paying for rides.\u003c/p>\n\u003cp>Both the DMV and CPUC said they are investigating.\u003c/p>\n\u003cp>General Motors-owned Cruise is one of two robotaxi companies in San Francisco that the CPUC authorized in August to operate driverless vehicles in the city. The other is Waymo, which is owned by Google’s parent company, Alphabet.\u003c/p>\n\u003cp>The DMV’s order on Tuesday only applies to Cruise. The state agency said it has found Cruise’s autonomous vehicles are unsafe and that the company has allegedly “misrepresented” safety data about the cars.\u003c/p>\n\u003cp>Cruise said it learned of the DMV’s decision on Tuesday at 10:30 a.m. PDT and will stop all driverless vehicle operations in San Francisco.\u003c/p>\n\u003cp>The suspension follows increasing public pushback over Cruise and other driverless vehicles that operate in San Francisco and a handful of recent crashes involving Cruise robotaxis.\u003c/p>\n\u003cp>[aside postID=\"news_11959303,news_11958630,news_11957833\" label=\"Related Stories\"]One of those incidents was a hit-and-run in early October, where a human driver struck a pedestrian crossing Fifth and Market streets, hurling them into the street in front of a Cruise robotaxi. The driverless vehicle then rolled over and dragged the pedestrian forward as it attempted to pull over to stop because it detected a collision, reports from \u003ca href=\"https://getcruise.com/news/blog/2023/a-detailed-review-of-the-recent-sf-hit-and-run-incident/\">Cruise\u003c/a> and \u003ca href=\"https://www.sfchronicle.com/bayarea/article/woman-run-autonomous-vehicle-san-francisco-18403044.php\">witnesses\u003c/a> say.\u003c/p>\n\u003cp>“Our teams are currently doing an analysis to identify potential enhancements to the AV’s response to this kind of extremely rare event,” a Cruise spokesperson said in an email to KQED.\u003c/p>\n\u003cp>The DMV cited the Oct. 2 accident in its order of suspension sent to Cruise on Thursday, obtained by KQED.\u003c/p>\n\u003cp>The agency said Cruise “failed to disclose that the AV executed a pullover maneuver that increased the risk of, and may have caused, further injury to a pedestrian,” the letter sent to Cruise reads.\u003c/p>\n\u003cp>After the accident, the National Highway Traffic Safety Administration said it would investigate Cruise, writing in an Oct. 16 memo that the company “may not have exercised appropriate caution to around pedestrians in the roadway.”\u003c/p>\n\u003cp>The San Francisco city attorney’s office has asked the CPUC to revisit its August decision to allow Cruise and Waymo to expand operations without first requiring them to meet certain safety requirements.\u003c/p>\n\u003cp>City Attorney David Chiu told KQED his office has not yet received any response from CPUC. He said that the DMV’s actions on Tuesday “vindicates the public safety concerns our city has been raising for months.”\u003c/p>\n\u003cp>“We need Cruise to step forward and hopefully take a different turn here and engage with the city transparently with real accountability,” Chiu said regarding allegations from the DMV that Cruise failed to disclose how the driverless vehicle drove 20 feet with the victim beneath the car. “What was suggested in the DMV letter is troubling.”\u003c/p>\n\u003cp>Teamsters Western Region International Vice President Peter Finn called the DMV’s decision “a step in the right direction,” but that it’s “too little too late.”\u003c/p>\n\u003cp>“Regulatory bodies should have enough foresight and operational savvy to know that the responsible thing to do is to make sure that automated driving systems are safe before they are introduced to the general public — not after they are introduced, and certainly not after driverless cars have caused traffic jams, injuries, and obstructions to first responders,” Finn said in a press release.\u003c/p>\n\u003cp>The Teamsters have protested efforts by Cruise to expand driverless vehicles in California, citing labor and safety concerns. The group supported Assembly Bill 316, which would have required human operators in cars and trucks weighing more than 10,000 pounds and easily passed in both houses of the Legislature. Gov. Gavin Newsom vetoed the bill.\u003c/p>\n\u003cp>Assemblymember Phil Ting, D-San Francisco, said he’s taken a Cruise ride and found it to feel safe but supports the DMV’s decision.\u003c/p>\n\u003cblockquote class=\"twitter-tweet\">\n\u003cp dir=\"ltr\" lang=\"en\">I applaud \u003ca href=\"https://twitter.com/CA_DMV?ref_src=twsrc%5Etfw\">@CA_DMV\u003c/a> for their oversight role in making sure San Franciscans are safe on our streets. I took my 1st \u003ca href=\"https://twitter.com/Cruise?ref_src=twsrc%5Etfw\">@Cruise\u003c/a> ride last week & found it to be safe/cautious. I’ll continue to monitor the situation to ensure safety is prioritized before the company’s cars may return. \u003ca href=\"https://t.co/DCExNWRnOc\">pic.twitter.com/DCExNWRnOc\u003c/a>\u003c/p>\n\u003cp>— Phil Ting (@PhilTing) \u003ca href=\"https://twitter.com/PhilTing/status/1716865643843367286?ref_src=twsrc%5Etfw\">October 24, 2023\u003c/a>\u003c/p>\u003c/blockquote>\n\u003cp>\u003cem>This is a developing story and will be updated. \u003c/em>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Updated to add the California Public Utilities Commission’s suspension of Cruise’s permit to carry passengers. \u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"The Department of Motor Vehicles on Tuesday suspended the company’s autonomous vehicle deployment, citing public safety concerns.","status":"publish","parent":0,"modified":1698266678,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":28,"wordCount":979},"headData":{"title":"California DMV and CPUC Pump the Brakes on Cruise Driverless Taxis in San Francisco | KQED","description":"The Department of Motor Vehicles on Tuesday suspended the company’s autonomous vehicle deployment, citing public safety concerns.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"California DMV and CPUC Pump the Brakes on Cruise Driverless Taxis in San Francisco","datePublished":"2023-10-24T21:00:30.000Z","dateModified":"2023-10-25T20:44:38.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"excludeFromSiteSearch":"Include","articleAge":"0","path":"/news/11965443/california-dmv-pumps-the-brakes-on-cruise-driverless-taxis-in-san-francisco","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cem>Updated 11:15 a.m. Wednesday\u003c/em>\u003c/p>\n\u003cp>It’s the end of the road for one driverless vehicle company in San Francisco. At least for now.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘The DMV will not approve until the company has fulfilled the requirements to the department’s satisfaction.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"California Department of Motor Vehicles","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>On Tuesday, \u003ca href=\"https://www.documentcloud.org/documents/24082109-gm-cruise-order-of-suspension-deployment\">the California Department of Motor Vehicles\u003c/a> announced that it suspended autonomous vehicle deployment and driverless testing permits for Cruise because of an early October incident in which a pedestrian was seriously injured.\u003c/p>\n\u003cp>The DMV said it was lifting Cruise’s permits indefinitely due to safety concerns and because the company failed to disclose full details of the Oct. 2 collision at 5th and Market streets.\u003c/p>\n\u003cp>“Public safety remains the California DMV’s top priority, and the department’s autonomous vehicle regulations provide a framework to facilitate the safe testing and deployment of this technology on California public roads,” the DMV said in a statement. “The DMV will not approve until the company has fulfilled the requirements to the department’s satisfaction.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The California Public Utilities Commission, which regulates for-hire transportation services, quickly followed suit. The commission issued an order suspending Cruise’s permit to carry members of the public, whether or not they’re paying for rides.\u003c/p>\n\u003cp>Both the DMV and CPUC said they are investigating.\u003c/p>\n\u003cp>General Motors-owned Cruise is one of two robotaxi companies in San Francisco that the CPUC authorized in August to operate driverless vehicles in the city. The other is Waymo, which is owned by Google’s parent company, Alphabet.\u003c/p>\n\u003cp>The DMV’s order on Tuesday only applies to Cruise. The state agency said it has found Cruise’s autonomous vehicles are unsafe and that the company has allegedly “misrepresented” safety data about the cars.\u003c/p>\n\u003cp>Cruise said it learned of the DMV’s decision on Tuesday at 10:30 a.m. PDT and will stop all driverless vehicle operations in San Francisco.\u003c/p>\n\u003cp>The suspension follows increasing public pushback over Cruise and other driverless vehicles that operate in San Francisco and a handful of recent crashes involving Cruise robotaxis.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11959303,news_11958630,news_11957833","label":"Related Stories "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>One of those incidents was a hit-and-run in early October, where a human driver struck a pedestrian crossing Fifth and Market streets, hurling them into the street in front of a Cruise robotaxi. The driverless vehicle then rolled over and dragged the pedestrian forward as it attempted to pull over to stop because it detected a collision, reports from \u003ca href=\"https://getcruise.com/news/blog/2023/a-detailed-review-of-the-recent-sf-hit-and-run-incident/\">Cruise\u003c/a> and \u003ca href=\"https://www.sfchronicle.com/bayarea/article/woman-run-autonomous-vehicle-san-francisco-18403044.php\">witnesses\u003c/a> say.\u003c/p>\n\u003cp>“Our teams are currently doing an analysis to identify potential enhancements to the AV’s response to this kind of extremely rare event,” a Cruise spokesperson said in an email to KQED.\u003c/p>\n\u003cp>The DMV cited the Oct. 2 accident in its order of suspension sent to Cruise on Thursday, obtained by KQED.\u003c/p>\n\u003cp>The agency said Cruise “failed to disclose that the AV executed a pullover maneuver that increased the risk of, and may have caused, further injury to a pedestrian,” the letter sent to Cruise reads.\u003c/p>\n\u003cp>After the accident, the National Highway Traffic Safety Administration said it would investigate Cruise, writing in an Oct. 16 memo that the company “may not have exercised appropriate caution to around pedestrians in the roadway.”\u003c/p>\n\u003cp>The San Francisco city attorney’s office has asked the CPUC to revisit its August decision to allow Cruise and Waymo to expand operations without first requiring them to meet certain safety requirements.\u003c/p>\n\u003cp>City Attorney David Chiu told KQED his office has not yet received any response from CPUC. He said that the DMV’s actions on Tuesday “vindicates the public safety concerns our city has been raising for months.”\u003c/p>\n\u003cp>“We need Cruise to step forward and hopefully take a different turn here and engage with the city transparently with real accountability,” Chiu said regarding allegations from the DMV that Cruise failed to disclose how the driverless vehicle drove 20 feet with the victim beneath the car. “What was suggested in the DMV letter is troubling.”\u003c/p>\n\u003cp>Teamsters Western Region International Vice President Peter Finn called the DMV’s decision “a step in the right direction,” but that it’s “too little too late.”\u003c/p>\n\u003cp>“Regulatory bodies should have enough foresight and operational savvy to know that the responsible thing to do is to make sure that automated driving systems are safe before they are introduced to the general public — not after they are introduced, and certainly not after driverless cars have caused traffic jams, injuries, and obstructions to first responders,” Finn said in a press release.\u003c/p>\n\u003cp>The Teamsters have protested efforts by Cruise to expand driverless vehicles in California, citing labor and safety concerns. The group supported Assembly Bill 316, which would have required human operators in cars and trucks weighing more than 10,000 pounds and easily passed in both houses of the Legislature. Gov. Gavin Newsom vetoed the bill.\u003c/p>\n\u003cp>Assemblymember Phil Ting, D-San Francisco, said he’s taken a Cruise ride and found it to feel safe but supports the DMV’s decision.\u003c/p>\n\u003cblockquote class=\"twitter-tweet\">\n\u003cp dir=\"ltr\" lang=\"en\">I applaud \u003ca href=\"https://twitter.com/CA_DMV?ref_src=twsrc%5Etfw\">@CA_DMV\u003c/a> for their oversight role in making sure San Franciscans are safe on our streets. I took my 1st \u003ca href=\"https://twitter.com/Cruise?ref_src=twsrc%5Etfw\">@Cruise\u003c/a> ride last week & found it to be safe/cautious. I’ll continue to monitor the situation to ensure safety is prioritized before the company’s cars may return. \u003ca href=\"https://t.co/DCExNWRnOc\">pic.twitter.com/DCExNWRnOc\u003c/a>\u003c/p>\n\u003cp>— Phil Ting (@PhilTing) \u003ca href=\"https://twitter.com/PhilTing/status/1716865643843367286?ref_src=twsrc%5Etfw\">October 24, 2023\u003c/a>\u003c/p>\u003c/blockquote>\n\u003cp>\u003cem>This is a developing story and will be updated. \u003c/em>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Updated to add the California Public Utilities Commission’s suspension of Cruise’s permit to carry passengers. \u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11965443/california-dmv-pumps-the-brakes-on-cruise-driverless-taxis-in-san-francisco","authors":["11840","222"],"categories":["news_8"],"tags":["news_33009","news_17636","news_33010","news_27626","news_353","news_33392","news_20576"],"featImg":"news_11965447","label":"news"},"news_11960234":{"type":"posts","id":"news_11960234","meta":{"index":"posts_1591205157","site":"news","id":"11960234","score":null,"sort":[1694170827000]},"guestAuthors":[],"slug":"california-now-offers-a-mobile-drivers-license-where-can-you-use-it","title":"California Now Offers a Mobile Driver's License. Where Can You Use It?","publishDate":1694170827,"format":"standard","headTitle":"California Now Offers a Mobile Driver’s License. Where Can You Use It? | KQED","labelTerm":{"site":"news"},"content":"\u003cp>If you’re catching a flight in California in 2023, there’s a good chance you’ll have your boarding pass on your phone — so why not have your driver’s license on there as well?\u003c/p>\n\u003cp>That’s the thinking behind the California Department of Motor Vehicles’ \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">first mobile driver’s license app, or “mDL”: The CA DMV Wallet app.\u003c/a>\u003c/p>\n\u003cp>The DMV says that about 100,000 people have already downloaded the CA DMV Wallet app, which the agency describes as “Digital. Secure. Convenient.” Initially limited to 1.5 million users, this app also can be used as a way to digitally store your official California ID if you don’t have a California driver’s license.\u003c/p>\n\u003cp>But while \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/mdl-faqs/\">this pilot program already offers some perks\u003c/a> to those who take advantage of it — mainly around flying out of specific airports — downloading the mDL app doesn’t mean you can ditch your physical license \u003cem>just\u003c/em> yet.\u003c/p>\n\u003cp>As the DMV acknowledges, \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">this app is only “authorized for limited usage” at the moment\u003c/a>. So keep reading for what you can (and can’t) do right now with a mobile driver’s license or ID in California.\u003c/p>\n\u003ch2>What \u003cem>can\u003c/em> you do with your mobile driver’s license?\u003c/h2>\n\u003cp>\u003cstrong>Use it to enter security at certain airports — but only if you have PreCheck \u003c/strong>\u003c/p>\n\u003cp>If you are flying out of certain airports — including SFO, SJC and LAX — and have \u003ca href=\"https://www.tsa.gov/precheck\">TSA PreCheck\u003c/a>, you will be able to use the CA DMV Wallet app in the PreCheck line instead of presenting your physical license. You’ll do this by tapping your phone on the TSA reader in the line. But you’ll still need to carry your physical ID with you, in case you’re asked for it.\u003c/p>\n\u003cp>The mDL is only available for TSA PreCheck passengers because the app is in the initial stages of its pilot, DMV spokesperson Anita Gore told KQED in an interview. So if you don’t have PreCheck, you still have to present your physical ID even if you have CA DMV Wallet on your phone.\u003c/p>\n\u003cp>\u003ca href=\"https://www.tsa.gov/digital-id\">See a full list of U.S. airports already accepting the mDL in their PreCheck lines.\u003c/a>\u003c/p>\n\u003cp>\u003cstrong>Buy alcoholic beverages at (some) convenience stores\u003c/strong>\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">You can now use your mobile driver’s license to purchase age-restricted items\u003c/a>, like beer, wine, cigarettes and vaping products — but only at certain Circle K stores … within the Sacramento area.\u003c/p>\n\u003cp>“Instead of handing over your driver’s license that has your name, address, height and weight, you can simply prove your age by scanning the QR code that comes with age verification,” DMV spokesperson Gore said. This will “prove that you’re over 21 and have the ability to buy whatever it is you’re requesting, and you can go on your merry way.”\u003c/p>\n\u003cp>Another thing to note: You’ll need to \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">activate the TruAge capability in your CA DMV Wallet app\u003c/a> when you sign up for the mDL pilot, says the DMV, otherwise you won’t be able to use it to buy age-verified products — even if your mobile driver’s license says you’re old enough to do so. In this circumstance, you’ll still need to pull out your physical ID. \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">Read more on how to activate TruAge in the app.\u003c/a>\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">See a list of Circle K stores in the Sacramento area currently accepting the CA DMV Wallet with TruAge enabled.\u003c/a> In the coming months, the DMV says it hopes to expand age verification through the mobile driver’s license to other stores in the state.\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=DL5i-lFCoHE\u003c/p>\n\u003ch2>What \u003cem>can’t\u003c/em> you do with your mobile driver’s license?\u003c/h2>\n\u003cp>Right now? Anything else other than the above, basically.\u003c/p>\n\u003cp>Because the mobile driver’s license is still in its infancy, if you download the app you should consider yourself a participant in its pilot program, rather than a user of a fully-tested, widely-used app.\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">“Law enforcement, state government agencies and businesses aren’t yet accepting the mDL,”\u003c/a> says the DMV’s site.\u003c/p>\n\u003cp>So unless you’re \u003ca href=\"https://www.tsa.gov/digital-id\">traveling from SFO to LAX with TSA PreCheck\u003c/a>, or purchasing alcohol in a participating Circle K in the Sacramento area, you’ll need to present your physical ID as normal. (And even if you \u003cem>are\u003c/em> doing those things, you should almost certainly still bring your hard-copy driver’s license along with you anyway.)\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003ch2>What about privacy and security?\u003c/h2>\n\u003cp>Privacy skeptics may pause to ask: Is the mDL really secure?\u003c/p>\n\u003cp>DMV spokesperson Gore says the CA DMV Wallet is a highly secure application, and that the DMV “is taking great pains to meet the highest federal standards for security.” This includes the fact that if you open the app on your phone, you have to use your face to unlock, or your thumbprint or passcode.\u003c/p>\n\u003cp>The DMV’s site says that \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">the CA DMV Wallet app doesn’t track your usage of it\u003c/a>, and that “no data leaves your device without your consent.”\u003c/p>\n\u003cp>According to the DMV, the app also “lowers the potential for fraud and identity theft” posed by physical IDs by providing “accurate, secure proof of identity to the businesses you interact with,” and limiting the amount of information another person or device can see. \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/mdl-faqs/\">The app “will only share necessary info\u003c/a>, while a physical card will share your name, photo, birthdate, and address all at once,” says the DMV FAQs.\u003c/p>\n\u003cp>The TruAge add-on — that generates \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">a QR code in the CA DMV Wallet app, to let you purchase age-restricted items\u003c/a> — “never sees your personal information,” and “only looks at what it needs to verify your age: driver’s license number, issuing state, expiration date and birthdate.” TruAge also uses an “encrypted ID token” that “ensures that your purchases can’t be tracked or tied to your name,” says the DMV site.\u003c/p>\n\u003cp>“The main privacy concern at the moment is the scope of this technology,” said Alexis Hancock, director of engineering at the nonprofit Electronic Frontier Foundation.\u003c/p>\n\u003cp>“While there are conveniences that would come with a mobile Driver’s License (mDL), we do not want to expand the scope of the potential of a national ID database or expand places in society that currently don’t require ID,” Hancock told KQED in an email — “to suddenly start just because the technology is available.”\u003c/p>\n\u003cp>Hancock says the Electronic Frontier Foundation always recommends caution “with the lens of scrutiny,” to emphasize safeguard and protections “every step of the way” with an app like this.\u003c/p>\n\u003cp>“Just because a technology feels inevitable, doesn’t mean that dangers should be too,” said Hancock.\u003c/p>\n\u003ch2>How to download the pilot CA DMV Wallet app\u003c/h2>\n\u003cp>The process takes slightly longer than adding your COVID vaccine card to your phone, but it’s similar in concept: Download the app, log in, verify your information and you are ready.\u003c/p>\n\u003cp>You can use either your California driver’s license or your official California ID on the CA DMV Wallet app, if you don’t have a driver’s license. (You can’t have both on the app at the same time.)\u003c/p>\n\u003cp>Download the free CA DMV Wallet app from the Apple App Store or Google Play, and then \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">follow the DMV’s instructions for entering your information to set up your mDL\u003c/a>.\u003c/p>\n\u003cp>If you’re having trouble, you can call the DMV at 1-800-777-0133.\u003c/p>\n\u003cp>\u003cem>KQED’s Anna Marie Yanny contributed to this report.\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"The CA DMV Wallet pilot now lets you have your ID on your smartphone. Here are the airports and stores already accepting it (spoiler: not many.)","status":"publish","parent":0,"modified":1694122463,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":1343},"headData":{"title":"California Now Offers a Mobile Driver's License. Where Can You Use It? | KQED","description":"The CA DMV Wallet pilot now lets you have your ID on your smartphone. Here are the airports and stores already accepting it (spoiler: not many.)","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"California Now Offers a Mobile Driver's License. Where Can You Use It?","datePublished":"2023-09-08T11:00:27.000Z","dateModified":"2023-09-07T21:34:23.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"excludeFromSiteSearch":"Include","articleAge":"0","path":"/news/11960234/california-now-offers-a-mobile-drivers-license-where-can-you-use-it","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>If you’re catching a flight in California in 2023, there’s a good chance you’ll have your boarding pass on your phone — so why not have your driver’s license on there as well?\u003c/p>\n\u003cp>That’s the thinking behind the California Department of Motor Vehicles’ \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">first mobile driver’s license app, or “mDL”: The CA DMV Wallet app.\u003c/a>\u003c/p>\n\u003cp>The DMV says that about 100,000 people have already downloaded the CA DMV Wallet app, which the agency describes as “Digital. Secure. Convenient.” Initially limited to 1.5 million users, this app also can be used as a way to digitally store your official California ID if you don’t have a California driver’s license.\u003c/p>\n\u003cp>But while \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/mdl-faqs/\">this pilot program already offers some perks\u003c/a> to those who take advantage of it — mainly around flying out of specific airports — downloading the mDL app doesn’t mean you can ditch your physical license \u003cem>just\u003c/em> yet.\u003c/p>\n\u003cp>As the DMV acknowledges, \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">this app is only “authorized for limited usage” at the moment\u003c/a>. So keep reading for what you can (and can’t) do right now with a mobile driver’s license or ID in California.\u003c/p>\n\u003ch2>What \u003cem>can\u003c/em> you do with your mobile driver’s license?\u003c/h2>\n\u003cp>\u003cstrong>Use it to enter security at certain airports — but only if you have PreCheck \u003c/strong>\u003c/p>\n\u003cp>If you are flying out of certain airports — including SFO, SJC and LAX — and have \u003ca href=\"https://www.tsa.gov/precheck\">TSA PreCheck\u003c/a>, you will be able to use the CA DMV Wallet app in the PreCheck line instead of presenting your physical license. You’ll do this by tapping your phone on the TSA reader in the line. But you’ll still need to carry your physical ID with you, in case you’re asked for it.\u003c/p>\n\u003cp>The mDL is only available for TSA PreCheck passengers because the app is in the initial stages of its pilot, DMV spokesperson Anita Gore told KQED in an interview. So if you don’t have PreCheck, you still have to present your physical ID even if you have CA DMV Wallet on your phone.\u003c/p>\n\u003cp>\u003ca href=\"https://www.tsa.gov/digital-id\">See a full list of U.S. airports already accepting the mDL in their PreCheck lines.\u003c/a>\u003c/p>\n\u003cp>\u003cstrong>Buy alcoholic beverages at (some) convenience stores\u003c/strong>\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">You can now use your mobile driver’s license to purchase age-restricted items\u003c/a>, like beer, wine, cigarettes and vaping products — but only at certain Circle K stores … within the Sacramento area.\u003c/p>\n\u003cp>“Instead of handing over your driver’s license that has your name, address, height and weight, you can simply prove your age by scanning the QR code that comes with age verification,” DMV spokesperson Gore said. This will “prove that you’re over 21 and have the ability to buy whatever it is you’re requesting, and you can go on your merry way.”\u003c/p>\n\u003cp>Another thing to note: You’ll need to \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">activate the TruAge capability in your CA DMV Wallet app\u003c/a> when you sign up for the mDL pilot, says the DMV, otherwise you won’t be able to use it to buy age-verified products — even if your mobile driver’s license says you’re old enough to do so. In this circumstance, you’ll still need to pull out your physical ID. \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">Read more on how to activate TruAge in the app.\u003c/a>\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">See a list of Circle K stores in the Sacramento area currently accepting the CA DMV Wallet with TruAge enabled.\u003c/a> In the coming months, the DMV says it hopes to expand age verification through the mobile driver’s license to other stores in the state.\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/DL5i-lFCoHE'\n title='//www.youtube.com/embed/DL5i-lFCoHE'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003ch2>What \u003cem>can’t\u003c/em> you do with your mobile driver’s license?\u003c/h2>\n\u003cp>Right now? Anything else other than the above, basically.\u003c/p>\n\u003cp>Because the mobile driver’s license is still in its infancy, if you download the app you should consider yourself a participant in its pilot program, rather than a user of a fully-tested, widely-used app.\u003c/p>\n\u003cp>\u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">“Law enforcement, state government agencies and businesses aren’t yet accepting the mDL,”\u003c/a> says the DMV’s site.\u003c/p>\n\u003cp>So unless you’re \u003ca href=\"https://www.tsa.gov/digital-id\">traveling from SFO to LAX with TSA PreCheck\u003c/a>, or purchasing alcohol in a participating Circle K in the Sacramento area, you’ll need to present your physical ID as normal. (And even if you \u003cem>are\u003c/em> doing those things, you should almost certainly still bring your hard-copy driver’s license along with you anyway.)\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003ch2>What about privacy and security?\u003c/h2>\n\u003cp>Privacy skeptics may pause to ask: Is the mDL really secure?\u003c/p>\n\u003cp>DMV spokesperson Gore says the CA DMV Wallet is a highly secure application, and that the DMV “is taking great pains to meet the highest federal standards for security.” This includes the fact that if you open the app on your phone, you have to use your face to unlock, or your thumbprint or passcode.\u003c/p>\n\u003cp>The DMV’s site says that \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">the CA DMV Wallet app doesn’t track your usage of it\u003c/a>, and that “no data leaves your device without your consent.”\u003c/p>\n\u003cp>According to the DMV, the app also “lowers the potential for fraud and identity theft” posed by physical IDs by providing “accurate, secure proof of identity to the businesses you interact with,” and limiting the amount of information another person or device can see. \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/mdl-faqs/\">The app “will only share necessary info\u003c/a>, while a physical card will share your name, photo, birthdate, and address all at once,” says the DMV FAQs.\u003c/p>\n\u003cp>The TruAge add-on — that generates \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/truage/\">a QR code in the CA DMV Wallet app, to let you purchase age-restricted items\u003c/a> — “never sees your personal information,” and “only looks at what it needs to verify your age: driver’s license number, issuing state, expiration date and birthdate.” TruAge also uses an “encrypted ID token” that “ensures that your purchases can’t be tracked or tied to your name,” says the DMV site.\u003c/p>\n\u003cp>“The main privacy concern at the moment is the scope of this technology,” said Alexis Hancock, director of engineering at the nonprofit Electronic Frontier Foundation.\u003c/p>\n\u003cp>“While there are conveniences that would come with a mobile Driver’s License (mDL), we do not want to expand the scope of the potential of a national ID database or expand places in society that currently don’t require ID,” Hancock told KQED in an email — “to suddenly start just because the technology is available.”\u003c/p>\n\u003cp>Hancock says the Electronic Frontier Foundation always recommends caution “with the lens of scrutiny,” to emphasize safeguard and protections “every step of the way” with an app like this.\u003c/p>\n\u003cp>“Just because a technology feels inevitable, doesn’t mean that dangers should be too,” said Hancock.\u003c/p>\n\u003ch2>How to download the pilot CA DMV Wallet app\u003c/h2>\n\u003cp>The process takes slightly longer than adding your COVID vaccine card to your phone, but it’s similar in concept: Download the app, log in, verify your information and you are ready.\u003c/p>\n\u003cp>You can use either your California driver’s license or your official California ID on the CA DMV Wallet app, if you don’t have a driver’s license. (You can’t have both on the app at the same time.)\u003c/p>\n\u003cp>Download the free CA DMV Wallet app from the Apple App Store or Google Play, and then \u003ca href=\"https://www.dmv.ca.gov/portal/ca-dmv-wallet/\">follow the DMV’s instructions for entering your information to set up your mDL\u003c/a>.\u003c/p>\n\u003cp>If you’re having trouble, you can call the DMV at 1-800-777-0133.\u003c/p>\n\u003cp>\u003cem>KQED’s Anna Marie Yanny contributed to this report.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11960234/california-now-offers-a-mobile-drivers-license-where-can-you-use-it","authors":["11626","3243"],"categories":["news_8"],"tags":["news_32707","news_17636","news_264"],"featImg":"news_11960355","label":"news"},"news_11958630":{"type":"posts","id":"news_11958630","meta":{"index":"posts_1591205157","site":"news","id":"11958630","score":null,"sort":[1692475308000]},"guestAuthors":[],"slug":"cruise-robotaxi-fleet-will-be-halved-after-2-crashes-in-san-francisco","title":"Cruise Robotaxi Fleet Will Be Halved After 2 Crashes in San Francisco","publishDate":1692475308,"format":"standard","headTitle":"Cruise Robotaxi Fleet Will Be Halved After 2 Crashes in San Francisco | KQED","labelTerm":{"site":"news"},"content":"\u003cp>General Motors’ Cruise autonomous vehicle unit has agreed to cut its \u003ca href=\"https://apnews.com/article/driverless-cars-robotaxis-waymo-cruise-tesla-684556379bb57425c8fdf35268e8046d\">fleet of San Francisco robotaxis\u003c/a> in half as authorities investigate two recent crashes in the city.\u003c/p>\n\u003cp>The state Department of Motor Vehicles asked for the reduction after a Cruise vehicle without a human driver collided with an unspecified emergency vehicle on Thursday.\u003c/p>\n\u003cp>“The DMV is investigating recent concerning incidents involving Cruise vehicles in San Francisco,” the DMV said Saturday in a statement to The Associated Press. “Cruise has agreed to a 50% reduction and will have no more than 50 driverless vehicles in operation during the day and 150 driverless vehicles in operation at night.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The development comes just over a week after \u003ca href=\"https://www.kqed.org/news/11957833/are-you-ready-for-more-driverless-taxis-cpuc-votes-on-whether-to-let-cruise-waymo-expand-in-sf\">California regulators allowed Cruise and Google spinoff Waymo to operate autonomous robotaxis throughout San Francisco\u003c/a> at all hours, despite safety worries spurred by recurring problems with unexpected stops and other erratic behavior.\u003c/p>\n\u003cp>The \u003ca href=\"https://apnews.com/article/robotaxis-cruise-waymo-san-francisco-artificial-intelligence-98f0dab03984bd71685b92c2ac7aad0c\">decision Aug. 10 by the Public Utilities Commission\u003c/a> made San Francisco the first major U.S. city with two fleets of driverless vehicles competing for passengers.\u003c/p>\n\u003cp>On Thursday around 10 p.m., the Cruise vehicle had a green light, entered an intersection, and was hit by the emergency vehicle responding to a call, \u003ca href=\"https://www.sfchronicle.com/sf/article/cruise-driverless-san-francisco-crash-18302845.php\">the \u003cem>San Francisco Chronicle\u003c/em> reported,\u003c/a> based on tweets from Cruise.[pullquote align=\"right\" size=\"medium\" citation=\"California Department of Motor Vehicles\"]‘Cruise has agreed to a 50% reduction and will have no more than 50 driverless vehicles in operation during the day and 150 driverless vehicles in operation at night.’[/pullquote]The robotaxi was carrying a passenger, who was taken by ambulance to a hospital with injuries that were not severe, Cruise told the newspaper.\u003c/p>\n\u003cp>Also Thursday night, a Cruise car without a passenger collided with another vehicle in San Francisco, the newspaper reported.\u003c/p>\n\u003cp>The San Francisco Fire Department did not immediately respond to a request for comment from the newspaper.\u003c/p>\n\u003cp>The robotaxi almost immediately identified the emergency response vehicle as it came into view, Greg Dieterich, Cruise’s general manager in San Francisco, said in a statement \u003ca href=\"https://getcruise.com/news/blog/2023/further-update-on-emergency-vehicle-collision/\">on the company website\u003c/a>.\u003c/p>\n\u003cp>At the intersection, visibility is occluded by buildings, and it’s not possible to see objects around a corner until they are very close to the intersection, Dieterich’s statement said. The Cruise autonomous vehicle detected the siren as soon it was distinguishable from background noise, he wrote.\u003c/p>\n\u003cp>“The AV’s ability to successfully chart the emergency vehicle’s path was complicated by the fact that the emergency vehicle was in the oncoming lane of traffic, which it had moved into to bypass the red light,” Dieterich wrote.[aside label=\"Related Stories\" postID=\"news_11957833,forum_2010101893895\"]The Cruise vehicle identified the risk of a crash and braked, reducing its speed, but couldn’t avoid the collision, he wrote.\u003c/p>\n\u003cp>Cruise vehicles have driven more than 3 million autonomous miles in the city and have interacted with emergency vehicles more than 168,000 times in the first seven months of this year alone, the statement said. “We realize that we’ll always encounter challenging situations, which is why continuous improvement is central to our work.”\u003c/p>\n\u003cp>The company will work with regulators and city departments to reduce the likelihood of a crash happening again, Dieterich wrote.\u003c/p>\n\u003cp>The DMV said the fleet reduction will remain until its investigation ends and Cruise takes corrective action to improve safety. “The DMV reserves the right, following investigation of the facts, to suspend or revoke testing and/or deployment permits if there is determined to be an unreasonable risk to public safety.”\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"The state Department of Motor Vehicles asked for the reduction after a Cruise vehicle without a human driver collided with an unspecified emergency vehicle on Thursday.","status":"publish","parent":0,"modified":1692475888,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":16,"wordCount":612},"headData":{"title":"Cruise Robotaxi Fleet Will Be Halved After 2 Crashes in San Francisco | KQED","description":"The state Department of Motor Vehicles asked for the reduction after a Cruise vehicle without a human driver collided with an unspecified emergency vehicle on Thursday.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Cruise Robotaxi Fleet Will Be Halved After 2 Crashes in San Francisco","datePublished":"2023-08-19T20:01:48.000Z","dateModified":"2023-08-19T20:11:28.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"nprByline":"The Associated Press","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11958630/cruise-robotaxi-fleet-will-be-halved-after-2-crashes-in-san-francisco","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>General Motors’ Cruise autonomous vehicle unit has agreed to cut its \u003ca href=\"https://apnews.com/article/driverless-cars-robotaxis-waymo-cruise-tesla-684556379bb57425c8fdf35268e8046d\">fleet of San Francisco robotaxis\u003c/a> in half as authorities investigate two recent crashes in the city.\u003c/p>\n\u003cp>The state Department of Motor Vehicles asked for the reduction after a Cruise vehicle without a human driver collided with an unspecified emergency vehicle on Thursday.\u003c/p>\n\u003cp>“The DMV is investigating recent concerning incidents involving Cruise vehicles in San Francisco,” the DMV said Saturday in a statement to The Associated Press. “Cruise has agreed to a 50% reduction and will have no more than 50 driverless vehicles in operation during the day and 150 driverless vehicles in operation at night.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The development comes just over a week after \u003ca href=\"https://www.kqed.org/news/11957833/are-you-ready-for-more-driverless-taxis-cpuc-votes-on-whether-to-let-cruise-waymo-expand-in-sf\">California regulators allowed Cruise and Google spinoff Waymo to operate autonomous robotaxis throughout San Francisco\u003c/a> at all hours, despite safety worries spurred by recurring problems with unexpected stops and other erratic behavior.\u003c/p>\n\u003cp>The \u003ca href=\"https://apnews.com/article/robotaxis-cruise-waymo-san-francisco-artificial-intelligence-98f0dab03984bd71685b92c2ac7aad0c\">decision Aug. 10 by the Public Utilities Commission\u003c/a> made San Francisco the first major U.S. city with two fleets of driverless vehicles competing for passengers.\u003c/p>\n\u003cp>On Thursday around 10 p.m., the Cruise vehicle had a green light, entered an intersection, and was hit by the emergency vehicle responding to a call, \u003ca href=\"https://www.sfchronicle.com/sf/article/cruise-driverless-san-francisco-crash-18302845.php\">the \u003cem>San Francisco Chronicle\u003c/em> reported,\u003c/a> based on tweets from Cruise.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘Cruise has agreed to a 50% reduction and will have no more than 50 driverless vehicles in operation during the day and 150 driverless vehicles in operation at night.’","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"California Department of Motor Vehicles","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The robotaxi was carrying a passenger, who was taken by ambulance to a hospital with injuries that were not severe, Cruise told the newspaper.\u003c/p>\n\u003cp>Also Thursday night, a Cruise car without a passenger collided with another vehicle in San Francisco, the newspaper reported.\u003c/p>\n\u003cp>The San Francisco Fire Department did not immediately respond to a request for comment from the newspaper.\u003c/p>\n\u003cp>The robotaxi almost immediately identified the emergency response vehicle as it came into view, Greg Dieterich, Cruise’s general manager in San Francisco, said in a statement \u003ca href=\"https://getcruise.com/news/blog/2023/further-update-on-emergency-vehicle-collision/\">on the company website\u003c/a>.\u003c/p>\n\u003cp>At the intersection, visibility is occluded by buildings, and it’s not possible to see objects around a corner until they are very close to the intersection, Dieterich’s statement said. The Cruise autonomous vehicle detected the siren as soon it was distinguishable from background noise, he wrote.\u003c/p>\n\u003cp>“The AV’s ability to successfully chart the emergency vehicle’s path was complicated by the fact that the emergency vehicle was in the oncoming lane of traffic, which it had moved into to bypass the red light,” Dieterich wrote.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"Related Stories ","postid":"news_11957833,forum_2010101893895"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The Cruise vehicle identified the risk of a crash and braked, reducing its speed, but couldn’t avoid the collision, he wrote.\u003c/p>\n\u003cp>Cruise vehicles have driven more than 3 million autonomous miles in the city and have interacted with emergency vehicles more than 168,000 times in the first seven months of this year alone, the statement said. “We realize that we’ll always encounter challenging situations, which is why continuous improvement is central to our work.”\u003c/p>\n\u003cp>The company will work with regulators and city departments to reduce the likelihood of a crash happening again, Dieterich wrote.\u003c/p>\n\u003cp>The DMV said the fleet reduction will remain until its investigation ends and Cruise takes corrective action to improve safety. “The DMV reserves the right, following investigation of the facts, to suspend or revoke testing and/or deployment permits if there is determined to be an unreasonable risk to public safety.”\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11958630/cruise-robotaxi-fleet-will-be-halved-after-2-crashes-in-san-francisco","authors":["byline_news_11958630"],"categories":["news_8","news_1397"],"tags":["news_20291","news_33011","news_33009","news_17636","news_30767","news_33028","news_38"],"featImg":"news_11958632","label":"news"},"news_11868658":{"type":"posts","id":"news_11868658","meta":{"index":"posts_1591205157","site":"news","id":"11868658","score":null,"sort":[1617923969000]},"guestAuthors":[],"slug":"disjointed-and-dysfunctional-after-edd-scandal-sf-assemblyman-pushes-to-update-states-it-system","title":"'Disjointed and Dysfunctional': After EDD Scandal, SF Assemblyman Pushes to Update State’s IT System","publishDate":1617923969,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>State Assemblymember David Chiu, D-San Francisco, is calling for a widespread update of California's information technology systems following \u003ca href=\"https://www.kqed.org/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach\">several failed or delayed efforts\u003c/a> to modernize them over the past few years.\u003c/p>\n\u003cp>“Our state's IT systems have been decentralized, disjointed and dysfunctional, and the experience for everyday Californians of government has been incredibly confusing and stressful,\" Chiu said in an interview.\u003c/p>\n\u003cp>The state of California has more than 130 individual IT shops across its various departments, each managed individually. Some of the state’s largest agencies, including the Department of Motor Vehicles and the Employment Development Department, rely on COBOL, a decades-old computer programming language, for some of their operations. During the pandemic, EDD has had numerous issues with its systems, resulting in delayed unemployment checks and billions paid out in fraudulent claims. [aside postID='news_11866438' label='More coverage']\u003c/p>\n\u003cp>Chiu said it’s time for a change.\u003c/p>\n\u003cp>He has introduced \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220AB1323\">Assembly Bill 1323\u003c/a>, which would give the California Department of Technology power to prioritize which older systems should be upgraded first. The bill also calls for the agency to identify which IT services could be centralized across departments and how to make that happen.\u003c/p>\n\u003cp>Chiu said, too often, the department is treated like an emergency room physician.\u003c/p>\n\u003cp>\"They are brought in to try to create the IT defibrillator experience when a project is on life support,\" he said. \"And they're expected to fix something that's been broken for quite some time. And they're brought in, often, too late to resuscitate a completely dysfunctional modernization project.\"\u003c/p>\n\u003cp>Despite being the home of some of the largest technology companies on the world, Chiu said the state has a dismal record when it comes to managing its own IT systems.\u003c/p>\n\u003cp>\"It seems like most times the state has tried to modernize a department system, something goes massively wrong,\" he said. \"These efforts have been way over budget, woefully behind and plagued by major glitches.\" [ad fullwidth]\u003c/p>\n\u003cp>One of the clearest examples of this is the state's Financial Information System for California (\u003ca href=\"https://lao.ca.gov/reports/2020/4132/fiscal-project-update-080120.pdf\">FI$Cal\u003c/a>) — a management system that is supposed to integrate the state's accounting, budgeting, cash management and procurement processes. This effort started in 2005 with a six-year timeline and a $138 million budget. Since then, the cost has ballooned to around $1 billion and the deadline has been pushed to 2022 as the scope of the project has gradually increased.\u003c/p>\n\u003cp>These issues have created skepticism among some state lawmakers, making them reluctant to approve funds for improvement projects that may never be completed.\u003c/p>\n\u003cp>Gov. Gavin Newsom's administration has been taking steps on its own to try to overhaul how the state deals with technology. In 2019, Newsom put in place a \u003ca href=\"https://www.kqed.org/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach\">new procurement system\u003c/a> that requires vendors to show a proof of concept before they're awarded a contract. The state is also taking a more modularized approach to updating legacy systems, rather than ripping out and replacing an entire system at once.\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"If passed, AB 1323 would give the California Department of Technology power to prioritize which older systems should be upgraded first.","status":"publish","parent":0,"modified":1617924533,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":13,"wordCount":508},"headData":{"title":"'Disjointed and Dysfunctional': After EDD Scandal, SF Assemblyman Pushes to Update State’s IT System | KQED","description":"If passed, AB 1323 would give the California Department of Technology power to prioritize which older systems should be upgraded first.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"'Disjointed and Dysfunctional': After EDD Scandal, SF Assemblyman Pushes to Update State’s IT System","datePublished":"2021-04-08T23:19:29.000Z","dateModified":"2021-04-08T23:28:53.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11868658 https://ww2.kqed.org/news/?p=11868658","disqusUrl":"https://ww2.kqed.org/news/2021/04/08/disjointed-and-dysfunctional-after-edd-scandal-sf-assemblyman-pushes-to-update-states-it-system/","disqusTitle":"'Disjointed and Dysfunctional': After EDD Scandal, SF Assemblyman Pushes to Update State’s IT System","path":"/news/11868658/disjointed-and-dysfunctional-after-edd-scandal-sf-assemblyman-pushes-to-update-states-it-system","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>State Assemblymember David Chiu, D-San Francisco, is calling for a widespread update of California's information technology systems following \u003ca href=\"https://www.kqed.org/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach\">several failed or delayed efforts\u003c/a> to modernize them over the past few years.\u003c/p>\n\u003cp>“Our state's IT systems have been decentralized, disjointed and dysfunctional, and the experience for everyday Californians of government has been incredibly confusing and stressful,\" Chiu said in an interview.\u003c/p>\n\u003cp>The state of California has more than 130 individual IT shops across its various departments, each managed individually. Some of the state’s largest agencies, including the Department of Motor Vehicles and the Employment Development Department, rely on COBOL, a decades-old computer programming language, for some of their operations. During the pandemic, EDD has had numerous issues with its systems, resulting in delayed unemployment checks and billions paid out in fraudulent claims. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11866438","label":"More coverage "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Chiu said it’s time for a change.\u003c/p>\n\u003cp>He has introduced \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202120220AB1323\">Assembly Bill 1323\u003c/a>, which would give the California Department of Technology power to prioritize which older systems should be upgraded first. The bill also calls for the agency to identify which IT services could be centralized across departments and how to make that happen.\u003c/p>\n\u003cp>Chiu said, too often, the department is treated like an emergency room physician.\u003c/p>\n\u003cp>\"They are brought in to try to create the IT defibrillator experience when a project is on life support,\" he said. \"And they're expected to fix something that's been broken for quite some time. And they're brought in, often, too late to resuscitate a completely dysfunctional modernization project.\"\u003c/p>\n\u003cp>Despite being the home of some of the largest technology companies on the world, Chiu said the state has a dismal record when it comes to managing its own IT systems.\u003c/p>\n\u003cp>\"It seems like most times the state has tried to modernize a department system, something goes massively wrong,\" he said. \"These efforts have been way over budget, woefully behind and plagued by major glitches.\" \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>One of the clearest examples of this is the state's Financial Information System for California (\u003ca href=\"https://lao.ca.gov/reports/2020/4132/fiscal-project-update-080120.pdf\">FI$Cal\u003c/a>) — a management system that is supposed to integrate the state's accounting, budgeting, cash management and procurement processes. This effort started in 2005 with a six-year timeline and a $138 million budget. Since then, the cost has ballooned to around $1 billion and the deadline has been pushed to 2022 as the scope of the project has gradually increased.\u003c/p>\n\u003cp>These issues have created skepticism among some state lawmakers, making them reluctant to approve funds for improvement projects that may never be completed.\u003c/p>\n\u003cp>Gov. Gavin Newsom's administration has been taking steps on its own to try to overhaul how the state deals with technology. In 2019, Newsom put in place a \u003ca href=\"https://www.kqed.org/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach\">new procurement system\u003c/a> that requires vendors to show a proof of concept before they're awarded a contract. The state is also taking a more modularized approach to updating legacy systems, rather than ripping out and replacing an entire system at once.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11868658/disjointed-and-dysfunctional-after-edd-scandal-sf-assemblyman-pushes-to-update-states-it-system","authors":["11200"],"categories":["news_8","news_13"],"tags":["news_167","news_17636","news_28339","news_29291","news_1631"],"featImg":"news_11868730","label":"news"},"news_11866438":{"type":"posts","id":"news_11866438","meta":{"index":"posts_1591205157","site":"news","id":"11866438","score":null,"sort":[1617145439000]},"guestAuthors":[],"slug":"after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach","title":"After a String of Bungled Tech Upgrades, California Tries a New Approach","publishDate":1617145439,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>California may be home to some of the biggest tech companies in the world, but as the pandemic unemployment payment scandal has shown, proximity to greatness doesn’t seem to have helped the state's IT messes, much.\u003c/p>\n\u003cp>Throughout 2020, millions of Californians waited helplessly for delayed unemployment checks while the Employment Development Department mistakenly paid out billions of dollars to fraudsters.\u003c/p>\n\u003cp>That wasn't the half of it: EDD was also overwhelmed by the sheer number of people filing for unemployment after losing their jobs during the pandemic. That's partly because some of California’s largest agencies rely on a 60-year-old computer programming language called COBOL for some of their operations. That includes EDD, the DMV and Medi-Cal’s fee-for-service program.\u003c/p>\n\u003cp>It's too late to prevent the unemployment disarray at EDD, but the state is hoping a new way of procuring and updating technology will help prevent similar computer meltdowns in the future. Some of these improvements are already underway, but reforms on some of the legacy systems may not bear fruit for at least three to five years.\u003c/p>\n\u003cp>https://twitter.com/KQED/status/1354957502077657099\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Gov. Gavin Newsom has made improving the state’s technology and increasing innovation a big focus: In 2019, he created the Office of Digital Innovation and signed an executive order implementing a new method for choosing which vendors and programs to upgrade the state's aging technology infrastructure. Amy Tong, California’s chief information officer and director of the Department of Technology, said the state used to have their priorities backward — they'd tell vendors what their department needed, and how they should get there.\u003c/p>\n\u003cp>Now, California is telling vendors what \u003cem>problem it needs solved\u003c/em> and asking vendors to not only provide solutions, but show proof that their solution is the best one.\u003c/p>\n\u003cp>“Tell me what idea you can bring forward in solving that and demonstrate to me how you would solve that,\" Tong said. \"So that's a two-step process that we have implemented.”\u003c/p>\n\u003cp>The change is needed according to Assemblymember David Chiu, D-San Francisco. He said the state generally does a poor job managing \u003ca href=\"https://cdt.ca.gov/policy/it-project-tracking/\">IT modernization projects\u003c/a>. Chiu has served on the Assembly Budget Committee for six years. He said efforts to modernize these systems tend to go off the rails.\u003c/p>\n\u003cp>\"As legislators, we are often asked to approve tens of millions of dollars, if not hundreds of millions of dollars on top of budgets that have been blown, projects that are years behind in being completed,\" he said.[pullquote size=\"medium\" align=\"right\" citation=\"Amy Tong, CA Chief Information Officer and Director of the Department of Technology\"]'We're not saying, 'Oh, not our problem.' We own it, we fix it, we keep moving. That is a culture shift.'[/pullquote]\u003c/p>\n\u003cp>There are \u003ca href=\"https://www.independent.org/publications/article.asp?id=13241\">plenty of examples\u003c/a> to point to, but perhaps one of the largest is the implementation of \u003ca href=\"https://lao.ca.gov/reports/2020/4132/fiscal-project-update-080120.pdf\">FI$Cal\u003c/a>, a financial management system that is supposed to integrate the state's accounting, budgeting, cash management and procurement processes. That effort started in 2005 with a six-year timeline and a $138 million budget. The cost has since ballooned to around $1 billion and the deadline has been pushed to 2022 as the scope of the project has gradually increased.\u003c/p>\n\u003cp>Chiu said lawmakers are often put in tough positions when dealing with half-done projects.\u003c/p>\n\u003cp>“From my perspective, the Legislature generally acquiesces to the incremental budget requests where we continue to throw good money after bad,\" he said.\u003c/p>\n\u003cp>The state's long history of bungling IT projects means a lot of legislators remain skeptical about whether the state can get these projects right. Tong knows that’s what she’s up against and said the state has become a lot more transparent about its challenges.\u003c/p>\n\u003cp>“We're out front,\" Tong said. \"We're not saying, 'Oh, not our problem.' We own it, we fix it, we keep moving. That is a culture shift.”\u003c/p>\n\u003cp>Tong said the cost of recent IT projects has been smaller compared with projects in the past. The California Department of Technology's \u003ca href=\"https://cdt.ca.gov/policy/it-project-tracking/\">project tracker page\u003c/a> shows a number of IT efforts coming in at under $20 million, though there are also several costing hundreds of millions.\u003c/p>\n\u003cp>The department has laid out its goals in its \u003ca href=\"https://vision2023.cdt.ca.gov/\">Vision 2023\u003c/a> strategic plan, which includes delivering fast and secure public services and making common technology easy to use across government.\u003c/p>\n\u003cp>The state is also trying to shift how it approaches massive system upgrades. Some of its largest agencies are running on technology that's decades old and specifically tailored to the agency that’s using it. Tong said that makes overhauling an entire system all at once impractical. So the state is taking a different approach.\u003c/p>\n\u003cp>[aside postID=\"news_11860924\" label=\"More on EDD's Problems\"]\u003c/p>\n\u003cp>“No more big rip and replace of a big system, because when you do that, imagine the retraining, the reprocessing, it’s just awful,\" she said. \"So rather than do that, let's take a look at the big things you need to do, but do it in a more modular manner. And then you can do a lot quicker.”\u003c/p>\n\u003cp>Brian Metzker, senior fiscal and policy analyst with the nonpartisan Legislative Analyst's Office, said the new method of asking for input from vendors and requiring them to demonstrate how their ideas work could help the state understand what its needs are and how different vendors could meet them.\u003c/p>\n\u003cp>“But I don't think that there has been, necessarily, a good example of a legacy system being modernized that really is transformative yet,\" he said.\u003c/p>\n\u003cp>The state could have a case study in how to fix an ailing department computer system soon from the Department of Motor Vehicles. The DMV has been plagued by \u003ca href=\"https://esd.dof.ca.gov/reports/reportPdf/C87E0788-C250-E911-9105-00505685B5D1/California%20Department%20of%20Motor%20Vehicles%20Performance%20Audit%20March%202019\">long wait times and system outages\u003c/a>, caused in part by outdated technology. DMV Director Steve Gordon said the agency has just begun the process of updating its computer system using the new proof-of-concept method.\u003c/p>\n\u003cp>\"We're just starting on the road, but it's going to be a three- to five-year journey,\" Gordon said. \"We're doing our first module, hopefully this calendar year, and then we're going to be doing successive modules. And then at the end of it, hopefully, all the DMV will be on a new platform.\"\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>It's a project a lot of people will likely be watching closely to see whether this latest approach helps bring California into the future, or ends in another expensive IT mess.\u003c/p>\n\n","blocks":[],"excerpt":"The massive failure of California’s unemployment insurance program during the pandemic has shined yet another spotlight on the state’s outdated technology.","status":"publish","parent":0,"modified":1617150045,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":26,"wordCount":1118},"headData":{"title":"After a String of Bungled Tech Upgrades, California Tries a New Approach | KQED","description":"The massive failure of California’s unemployment insurance program during the pandemic has shined yet another spotlight on the state’s outdated technology.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"After a String of Bungled Tech Upgrades, California Tries a New Approach","datePublished":"2021-03-30T23:03:59.000Z","dateModified":"2021-03-31T00:20:45.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11866438 https://ww2.kqed.org/news/?p=11866438","disqusUrl":"https://ww2.kqed.org/news/2021/03/30/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach/","disqusTitle":"After a String of Bungled Tech Upgrades, California Tries a New Approach","audioUrl":"https://ww2.kqed.org/app/uploads/sites/10/2021/03/EDD-Problems-Exemplify-Need-to-Update-California-Technology-Systems.mp3","path":"/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>California may be home to some of the biggest tech companies in the world, but as the pandemic unemployment payment scandal has shown, proximity to greatness doesn’t seem to have helped the state's IT messes, much.\u003c/p>\n\u003cp>Throughout 2020, millions of Californians waited helplessly for delayed unemployment checks while the Employment Development Department mistakenly paid out billions of dollars to fraudsters.\u003c/p>\n\u003cp>That wasn't the half of it: EDD was also overwhelmed by the sheer number of people filing for unemployment after losing their jobs during the pandemic. That's partly because some of California’s largest agencies rely on a 60-year-old computer programming language called COBOL for some of their operations. That includes EDD, the DMV and Medi-Cal’s fee-for-service program.\u003c/p>\n\u003cp>It's too late to prevent the unemployment disarray at EDD, but the state is hoping a new way of procuring and updating technology will help prevent similar computer meltdowns in the future. Some of these improvements are already underway, but reforms on some of the legacy systems may not bear fruit for at least three to five years.\u003c/p>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"singleTwitterStatus","attributes":{"named":{"id":"1354957502077657099"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Gov. Gavin Newsom has made improving the state’s technology and increasing innovation a big focus: In 2019, he created the Office of Digital Innovation and signed an executive order implementing a new method for choosing which vendors and programs to upgrade the state's aging technology infrastructure. Amy Tong, California’s chief information officer and director of the Department of Technology, said the state used to have their priorities backward — they'd tell vendors what their department needed, and how they should get there.\u003c/p>\n\u003cp>Now, California is telling vendors what \u003cem>problem it needs solved\u003c/em> and asking vendors to not only provide solutions, but show proof that their solution is the best one.\u003c/p>\n\u003cp>“Tell me what idea you can bring forward in solving that and demonstrate to me how you would solve that,\" Tong said. \"So that's a two-step process that we have implemented.”\u003c/p>\n\u003cp>The change is needed according to Assemblymember David Chiu, D-San Francisco. He said the state generally does a poor job managing \u003ca href=\"https://cdt.ca.gov/policy/it-project-tracking/\">IT modernization projects\u003c/a>. Chiu has served on the Assembly Budget Committee for six years. He said efforts to modernize these systems tend to go off the rails.\u003c/p>\n\u003cp>\"As legislators, we are often asked to approve tens of millions of dollars, if not hundreds of millions of dollars on top of budgets that have been blown, projects that are years behind in being completed,\" he said.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'We're not saying, 'Oh, not our problem.' We own it, we fix it, we keep moving. That is a culture shift.'","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Amy Tong, CA Chief Information Officer and Director of the Department of Technology","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>There are \u003ca href=\"https://www.independent.org/publications/article.asp?id=13241\">plenty of examples\u003c/a> to point to, but perhaps one of the largest is the implementation of \u003ca href=\"https://lao.ca.gov/reports/2020/4132/fiscal-project-update-080120.pdf\">FI$Cal\u003c/a>, a financial management system that is supposed to integrate the state's accounting, budgeting, cash management and procurement processes. That effort started in 2005 with a six-year timeline and a $138 million budget. The cost has since ballooned to around $1 billion and the deadline has been pushed to 2022 as the scope of the project has gradually increased.\u003c/p>\n\u003cp>Chiu said lawmakers are often put in tough positions when dealing with half-done projects.\u003c/p>\n\u003cp>“From my perspective, the Legislature generally acquiesces to the incremental budget requests where we continue to throw good money after bad,\" he said.\u003c/p>\n\u003cp>The state's long history of bungling IT projects means a lot of legislators remain skeptical about whether the state can get these projects right. Tong knows that’s what she’s up against and said the state has become a lot more transparent about its challenges.\u003c/p>\n\u003cp>“We're out front,\" Tong said. \"We're not saying, 'Oh, not our problem.' We own it, we fix it, we keep moving. That is a culture shift.”\u003c/p>\n\u003cp>Tong said the cost of recent IT projects has been smaller compared with projects in the past. The California Department of Technology's \u003ca href=\"https://cdt.ca.gov/policy/it-project-tracking/\">project tracker page\u003c/a> shows a number of IT efforts coming in at under $20 million, though there are also several costing hundreds of millions.\u003c/p>\n\u003cp>The department has laid out its goals in its \u003ca href=\"https://vision2023.cdt.ca.gov/\">Vision 2023\u003c/a> strategic plan, which includes delivering fast and secure public services and making common technology easy to use across government.\u003c/p>\n\u003cp>The state is also trying to shift how it approaches massive system upgrades. Some of its largest agencies are running on technology that's decades old and specifically tailored to the agency that’s using it. Tong said that makes overhauling an entire system all at once impractical. So the state is taking a different approach.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11860924","label":"More on EDD's Problems "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“No more big rip and replace of a big system, because when you do that, imagine the retraining, the reprocessing, it’s just awful,\" she said. \"So rather than do that, let's take a look at the big things you need to do, but do it in a more modular manner. And then you can do a lot quicker.”\u003c/p>\n\u003cp>Brian Metzker, senior fiscal and policy analyst with the nonpartisan Legislative Analyst's Office, said the new method of asking for input from vendors and requiring them to demonstrate how their ideas work could help the state understand what its needs are and how different vendors could meet them.\u003c/p>\n\u003cp>“But I don't think that there has been, necessarily, a good example of a legacy system being modernized that really is transformative yet,\" he said.\u003c/p>\n\u003cp>The state could have a case study in how to fix an ailing department computer system soon from the Department of Motor Vehicles. The DMV has been plagued by \u003ca href=\"https://esd.dof.ca.gov/reports/reportPdf/C87E0788-C250-E911-9105-00505685B5D1/California%20Department%20of%20Motor%20Vehicles%20Performance%20Audit%20March%202019\">long wait times and system outages\u003c/a>, caused in part by outdated technology. DMV Director Steve Gordon said the agency has just begun the process of updating its computer system using the new proof-of-concept method.\u003c/p>\n\u003cp>\"We're just starting on the road, but it's going to be a three- to five-year journey,\" Gordon said. \"We're doing our first module, hopefully this calendar year, and then we're going to be doing successive modules. And then at the end of it, hopefully, all the DMV will be on a new platform.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>It's a project a lot of people will likely be watching closely to see whether this latest approach helps bring California into the future, or ends in another expensive IT mess.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11866438/after-a-string-of-bungled-tech-upgrades-california-tries-a-new-approach","authors":["11200"],"categories":["news_8","news_13","news_248"],"tags":["news_17636","news_28339","news_25015","news_1852","news_29291","news_1631","news_29254"],"featImg":"news_11867174","label":"news"},"news_11762931":{"type":"posts","id":"news_11762931","meta":{"index":"posts_1591205157","site":"news","id":"11762931","score":null,"sort":[1563919851000]},"guestAuthors":[],"slug":"newsom-names-new-head-of-dmv-stresses-incremental-change-to-agency","title":"Newsom Names New Head of DMV, Stresses Incremental Change to Agency","publishDate":1563919851,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{"term":72,"site":"news"},"content":"\u003cp>Gov. Gavin Newsom says he intends to underpromise and overdeliver when it comes to updating California's beleaguered Department of Motor Vehicles and improving customer service. He made that announcement Tuesday while revealing the \u003ca href=\"https://www.govops.ca.gov/wp-content/uploads/sites/11/2019/07/DMV-Strike-Team-FINAL-Report.pdf\">final report of a DMV strike team\u003c/a> he assembled at the beginning of the year.\u003c/p>\n\u003cp>\"We're not going big here,\" Newsom said. \"I could be coming up to you today talking about a multibillion-dollar procurement to overwhelmingly change the system and, to within the next five years, reimagine the Department of Motor Vehicles only to once again fall short. We are looking to modernize but at the same time do it in a very systemic and sequential way.\"\u003c/p>\n\u003cp>Wait times at DMV offices averaged two hours last summer, prompting outrage from lawmakers and customers.\u003c/p>\n\u003cp>The strike team recommends more use of DMV kiosks and pop-up locations, as well as partnering with companies like the American Automobile Association to make accessing DMV functions easier. \u003ca href=\"https://www.dmv.ca.gov/portal/dmv\">The agency's website\u003c/a> will be redone to make it more user-friendly. Several field offices will also begin accepting credit cards in the coming months as part of a pilot program that will eventually be rolled out to all branches.\u003c/p>\n\u003cp>To help achieve the modernization, Newsom has tapped Steven Gordon to be the agency's new director. Gordon comes from the private sector and most recently served as a managing partner at zTransforms, a technology and consulting firm for businesses. He's taking over an agency that has seen wait times skyrocket while also grappling with consistent technology outages.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Gordon said the DMV needs to stabilize the system it currently uses while also upgrading to something more modern.\u003c/p>\n\u003cp>\"The good news is this problem has been solved by a lot of other companies. ... We're not inventing anything here,\" Gordon said. \"But we're going to hopefully pick the best of those pieces so we can actually put together a solution that supports all Californians.\"\u003c/p>\n\u003cp>One of Gordon's first orders of business will be preparing the DMV for the federal Real ID deadline. The more stringent identification will be required for domestic flights beginning Oct. 1, 2020, unless you have a passport. It requires an in-person visit to a DMV office, and officials say a surge of people applying for the ID was partly to blame for increased wait times last summer. Newsom said, despite the steps being taken now, the looming Real ID deadline will make next year rough.\u003c/p>\n\u003cp>\"Next year will be tough. Next June, July, August, September,\" Newsom said. \"We know that's coming and we're doing everything we can to mitigate that and reduce the volume. Increase the transactions online, decrease the in-person engagement.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Tomorrow morning all DMV field offices will be closed so employees can receive training on Real ID procedures.\u003c/p>\n\n","blocks":[],"excerpt":"Newsom changes DMV leadership as the agency prepares for the federal Real ID deadline.","status":"publish","parent":0,"modified":1563934474,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":12,"wordCount":479},"headData":{"title":"Newsom Names New Head of DMV, Stresses Incremental Change to Agency | KQED","description":"Newsom changes DMV leadership as the agency prepares for the federal Real ID deadline.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Newsom Names New Head of DMV, Stresses Incremental Change to Agency","datePublished":"2019-07-23T22:10:51.000Z","dateModified":"2019-07-24T02:14:34.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11762931 https://ww2.kqed.org/news/?p=11762931","disqusUrl":"https://ww2.kqed.org/news/2019/07/23/newsom-names-new-head-of-dmv-stresses-incremental-change-to-agency/","disqusTitle":"Newsom Names New Head of DMV, Stresses Incremental Change to Agency","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/2019/07/OrrKim2wayDMVStrategy.mp3","path":"/news/11762931/newsom-names-new-head-of-dmv-stresses-incremental-change-to-agency","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Gov. Gavin Newsom says he intends to underpromise and overdeliver when it comes to updating California's beleaguered Department of Motor Vehicles and improving customer service. He made that announcement Tuesday while revealing the \u003ca href=\"https://www.govops.ca.gov/wp-content/uploads/sites/11/2019/07/DMV-Strike-Team-FINAL-Report.pdf\">final report of a DMV strike team\u003c/a> he assembled at the beginning of the year.\u003c/p>\n\u003cp>\"We're not going big here,\" Newsom said. \"I could be coming up to you today talking about a multibillion-dollar procurement to overwhelmingly change the system and, to within the next five years, reimagine the Department of Motor Vehicles only to once again fall short. We are looking to modernize but at the same time do it in a very systemic and sequential way.\"\u003c/p>\n\u003cp>Wait times at DMV offices averaged two hours last summer, prompting outrage from lawmakers and customers.\u003c/p>\n\u003cp>The strike team recommends more use of DMV kiosks and pop-up locations, as well as partnering with companies like the American Automobile Association to make accessing DMV functions easier. \u003ca href=\"https://www.dmv.ca.gov/portal/dmv\">The agency's website\u003c/a> will be redone to make it more user-friendly. Several field offices will also begin accepting credit cards in the coming months as part of a pilot program that will eventually be rolled out to all branches.\u003c/p>\n\u003cp>To help achieve the modernization, Newsom has tapped Steven Gordon to be the agency's new director. Gordon comes from the private sector and most recently served as a managing partner at zTransforms, a technology and consulting firm for businesses. He's taking over an agency that has seen wait times skyrocket while also grappling with consistent technology outages.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Gordon said the DMV needs to stabilize the system it currently uses while also upgrading to something more modern.\u003c/p>\n\u003cp>\"The good news is this problem has been solved by a lot of other companies. ... We're not inventing anything here,\" Gordon said. \"But we're going to hopefully pick the best of those pieces so we can actually put together a solution that supports all Californians.\"\u003c/p>\n\u003cp>One of Gordon's first orders of business will be preparing the DMV for the federal Real ID deadline. The more stringent identification will be required for domestic flights beginning Oct. 1, 2020, unless you have a passport. It requires an in-person visit to a DMV office, and officials say a surge of people applying for the ID was partly to blame for increased wait times last summer. Newsom said, despite the steps being taken now, the looming Real ID deadline will make next year rough.\u003c/p>\n\u003cp>\"Next year will be tough. Next June, July, August, September,\" Newsom said. \"We know that's coming and we're doing everything we can to mitigate that and reduce the volume. Increase the transactions online, decrease the in-person engagement.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Tomorrow morning all DMV field offices will be closed so employees can receive training on Real ID procedures.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11762931/newsom-names-new-head-of-dmv-stresses-incremental-change-to-agency","authors":["11200"],"programs":["news_72"],"categories":["news_8","news_13"],"tags":["news_2961","news_17636","news_16","news_22419"],"featImg":"news_11685759","label":"news_72"},"news_11724581":{"type":"posts","id":"news_11724581","meta":{"index":"posts_1591205157","site":"news","id":"11724581","score":null,"sort":[1549586853000]},"guestAuthors":[],"slug":"what-californias-nonbinary-gender-designation-will-cost-teen-drivers","title":"What California’s ‘Nonbinary’ Gender Designation Will Cost Teen Drivers","publishDate":1549586853,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{},"content":"\u003cp>In a little-noticed side effect of California’s 2018 law granting drivers the option of listing their \u003ca href=\"https://calmatters.org/articles/gender-x-california-may-first-state-create-broad-nonbinary-option/\" target=\"_blank\" rel=\"noopener\">gender as nonbinary\u003c/a>, California’s Department of Insurance has decreed that auto insurance companies can no longer offer female teen drivers lower rates than their male counterparts.\u003c/p>\n\u003cp>Outgoing Insurance Commissioner Dave Jones, in one of his final acts in office, issued a regulation last month prohibiting the use of gender in automobile insurance rating, similar to regulations in six other states.\u003c/p>\n\u003cp>Jones’ replacement, Ricardo Lara, supports that policy, saying in a statement, “Gender, race, ethnicity or sexual orientation are beyond your control, and it is not a fair or even an effective way to predict risk.”\u003c/p>\n\u003cp>Jones’ regulatory action received coverage in the \u003ca href=\"https://www.nytimes.com/2019/01/18/your-money/car-insurance-gender-california.html\" target=\"_blank\" rel=\"noopener\">New York Times\u003c/a> and elsewhere. But the genesis of his decision received far less attention—and had nothing to do with car insurance.\u003c/p>\n\u003cp>It was prompted, at least in part, by \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB179\" target=\"_blank\" rel=\"noopener\">legislation\u003c/a> signed by Gov. Jerry Brown in October 2017 granting motorists the option of listing their gender as male, female or nonbinary.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“Mindful of all the people I know who are gender-nonconforming, and the families I know with transgender children, I wanted to make sure that California continued to be a leader in gender-identity equality,” said Senate President Pro Tem Toni Atkins, who introduced the bill.\u003c/p>\n\u003cp>Lobbyists for insurance companies had been neutral on the bill, having received assurances that it would have no impact on auto insurance rates.\u003c/p>\n\u003cp>Rex Frazier, president of the Personal Insurance Federation of California, which represents several major auto insurance companies, said insurers were blindsided by Jones’ justification for the regulation, pointing out that none of the 10 legislative analyses of the bill made any mention of potential impacts on insurance rates.\u003c/p>\n\u003cp>“It is commonly understood that teenage male drivers are generally a higher risk than teenage female drivers,” Frazier said in a letter to the Department of Insurance. “Eliminating gender rating would require female teenage drivers to subsidize teenage male drivers.”\u003c/p>\n\u003cp>Frazier said the gender of teen drivers can result in an additional cost for boys or discount for girls of about 6 percent on their premiums. Drivers who list their gender as nonbinary probably would have been given a lower cost than boys, he said, though under the new rule, it's a moot point, as gender cannot be taken into account.\u003c/p>\n\u003cp>In a separate letter to the Insurance Department, the American Insurance Association, an insurance trade group, wrote: “Senate Bill 179 was designed to reduce barriers to existing name and gender change procedures. The bill was never intended, nor was it drafted, to affect established and demonstrated insurance rating factors such as gender.”\u003c/p>\n\u003cp>The association also cited a 2016 Insurance Institute report saying: “Men typically drive more miles than women and more often engage in risky driving practices, including not using safety belts, driving while impaired by alcohol, and speeding.”\u003c/p>\n\u003cp>In the rule-making process, Jones responded to the insurance groups by stating that “the Legislature may not have specifically intended to eliminate gender-based insurance rating” but that Atkins’ legislation had “relevance as a statement of California’s values around the role of gender in society.”\u003c/p>\n\u003cp>In an interview Tuesday, Jones said the “the real driver for the change was that there was really no consistency with regard to how insurers were using gender as a rating factor.” Additionally, he said, gender is “not a characteristic that is within your control.”\u003c/p>\n\u003cp>Atkins said in a statement Tuesday that her bill did not address the insurance-rate question, but that she supports “efforts to ensure that all genders are treated equally.”\u003c/p>\n\u003cp>“However, it’s imperative that these changes be made thoughtfully and with strong input from Californians,” Atkins statement said.\u003c/p>\n\u003cp>The advocacy group Consumer Watchdog had long advocated for the change, saying in a statement, “Gender and sex have no more place in what we pay for auto insurance than race or ethnicity do. These new rules will finally end gender-based discrimination in auto insurance pricing in California.”\u003c/p>\n\u003cp>Insurance companies must submit gender-neutral pricing policies to the Insurance Department by July 1. The new pricing would take effect after that.\u003c/p>\n\u003cp>Frazier has called on the Department of Insurance to at least permit insurance companies to take into account the age of drivers and new car safety features when setting rates. Decisions on those requests are pending.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>\u003ca href=\"http://calmatters.org/\" target=\"_blank\" rel=\"noopener\">CALmatters.org \u003c/a>is a nonprofit, nonpartisan media venture explaining California policies and politics.\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"California auto insurers will no longer be able to offer discounted rates to female teen drivers, a largely unforeseen result of the state's new gender identity law.","status":"publish","parent":0,"modified":1549586971,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":22,"wordCount":788},"headData":{"title":"What California’s ‘Nonbinary’ Gender Designation Will Cost Teen Drivers | KQED","description":"California auto insurers will no longer be able to offer discounted rates to female teen drivers, a largely unforeseen result of the state's new gender identity law.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"What California’s ‘Nonbinary’ Gender Designation Will Cost Teen Drivers","datePublished":"2019-02-08T00:47:33.000Z","dateModified":"2019-02-08T00:49:31.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11724581 https://ww2.kqed.org/news/?p=11724581","disqusUrl":"https://ww2.kqed.org/news/2019/02/07/what-californias-nonbinary-gender-designation-will-cost-teen-drivers/","disqusTitle":"What California’s ‘Nonbinary’ Gender Designation Will Cost Teen Drivers","source":"CALmatters","sourceUrl":"https://calmatters.org/","nprByline":"\u003cstrong>Dan Morain\u003cbr>CALmatters\u003c/strong>","path":"/news/11724581/what-californias-nonbinary-gender-designation-will-cost-teen-drivers","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>In a little-noticed side effect of California’s 2018 law granting drivers the option of listing their \u003ca href=\"https://calmatters.org/articles/gender-x-california-may-first-state-create-broad-nonbinary-option/\" target=\"_blank\" rel=\"noopener\">gender as nonbinary\u003c/a>, California’s Department of Insurance has decreed that auto insurance companies can no longer offer female teen drivers lower rates than their male counterparts.\u003c/p>\n\u003cp>Outgoing Insurance Commissioner Dave Jones, in one of his final acts in office, issued a regulation last month prohibiting the use of gender in automobile insurance rating, similar to regulations in six other states.\u003c/p>\n\u003cp>Jones’ replacement, Ricardo Lara, supports that policy, saying in a statement, “Gender, race, ethnicity or sexual orientation are beyond your control, and it is not a fair or even an effective way to predict risk.”\u003c/p>\n\u003cp>Jones’ regulatory action received coverage in the \u003ca href=\"https://www.nytimes.com/2019/01/18/your-money/car-insurance-gender-california.html\" target=\"_blank\" rel=\"noopener\">New York Times\u003c/a> and elsewhere. But the genesis of his decision received far less attention—and had nothing to do with car insurance.\u003c/p>\n\u003cp>It was prompted, at least in part, by \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB179\" target=\"_blank\" rel=\"noopener\">legislation\u003c/a> signed by Gov. Jerry Brown in October 2017 granting motorists the option of listing their gender as male, female or nonbinary.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“Mindful of all the people I know who are gender-nonconforming, and the families I know with transgender children, I wanted to make sure that California continued to be a leader in gender-identity equality,” said Senate President Pro Tem Toni Atkins, who introduced the bill.\u003c/p>\n\u003cp>Lobbyists for insurance companies had been neutral on the bill, having received assurances that it would have no impact on auto insurance rates.\u003c/p>\n\u003cp>Rex Frazier, president of the Personal Insurance Federation of California, which represents several major auto insurance companies, said insurers were blindsided by Jones’ justification for the regulation, pointing out that none of the 10 legislative analyses of the bill made any mention of potential impacts on insurance rates.\u003c/p>\n\u003cp>“It is commonly understood that teenage male drivers are generally a higher risk than teenage female drivers,” Frazier said in a letter to the Department of Insurance. “Eliminating gender rating would require female teenage drivers to subsidize teenage male drivers.”\u003c/p>\n\u003cp>Frazier said the gender of teen drivers can result in an additional cost for boys or discount for girls of about 6 percent on their premiums. Drivers who list their gender as nonbinary probably would have been given a lower cost than boys, he said, though under the new rule, it's a moot point, as gender cannot be taken into account.\u003c/p>\n\u003cp>In a separate letter to the Insurance Department, the American Insurance Association, an insurance trade group, wrote: “Senate Bill 179 was designed to reduce barriers to existing name and gender change procedures. The bill was never intended, nor was it drafted, to affect established and demonstrated insurance rating factors such as gender.”\u003c/p>\n\u003cp>The association also cited a 2016 Insurance Institute report saying: “Men typically drive more miles than women and more often engage in risky driving practices, including not using safety belts, driving while impaired by alcohol, and speeding.”\u003c/p>\n\u003cp>In the rule-making process, Jones responded to the insurance groups by stating that “the Legislature may not have specifically intended to eliminate gender-based insurance rating” but that Atkins’ legislation had “relevance as a statement of California’s values around the role of gender in society.”\u003c/p>\n\u003cp>In an interview Tuesday, Jones said the “the real driver for the change was that there was really no consistency with regard to how insurers were using gender as a rating factor.” Additionally, he said, gender is “not a characteristic that is within your control.”\u003c/p>\n\u003cp>Atkins said in a statement Tuesday that her bill did not address the insurance-rate question, but that she supports “efforts to ensure that all genders are treated equally.”\u003c/p>\n\u003cp>“However, it’s imperative that these changes be made thoughtfully and with strong input from Californians,” Atkins statement said.\u003c/p>\n\u003cp>The advocacy group Consumer Watchdog had long advocated for the change, saying in a statement, “Gender and sex have no more place in what we pay for auto insurance than race or ethnicity do. These new rules will finally end gender-based discrimination in auto insurance pricing in California.”\u003c/p>\n\u003cp>Insurance companies must submit gender-neutral pricing policies to the Insurance Department by July 1. The new pricing would take effect after that.\u003c/p>\n\u003cp>Frazier has called on the Department of Insurance to at least permit insurance companies to take into account the age of drivers and new car safety features when setting rates. Decisions on those requests are pending.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>\u003ca href=\"http://calmatters.org/\" target=\"_blank\" rel=\"noopener\">CALmatters.org \u003c/a>is a nonprofit, nonpartisan media venture explaining California policies and politics.\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11724581/what-californias-nonbinary-gender-designation-will-cost-teen-drivers","authors":["byline_news_11724581"],"programs":["news_72"],"categories":["news_1758","news_6188","news_8","news_1397"],"tags":["news_17636","news_17940","news_24732"],"affiliates":["news_18481"],"featImg":"news_11724606","label":"source_news_11724581"},"news_11699275":{"type":"posts","id":"news_11699275","meta":{"index":"posts_1591205157","site":"news","id":"11699275","score":null,"sort":[1539718262000]},"guestAuthors":[],"slug":"whats-behind-the-dmvs-voter-registration-snafus-motor-voter-may-have-launched-with-makeshift-system","title":"What's Behind the DMV's Voter-Registration Snafus? 'Motor Voter' May Have Launched With Makeshift System","publishDate":1539718262,"format":"image","headTitle":"The California Report | KQED News","labelTerm":{},"content":"\u003cp>The DMV gave the public a series of piecemeal explanations as it acknowledged making more than 100,000 errors in recent months in registering Californians to vote. Software problems, it said in May. Human errors from toggling between computer windows, it said in September. Data entry mistakes that were corrected but never saved, it said this month.\u003c/p>\n\u003cp>What DMV officials didn’t acknowledge — and still haven’t — was what may be the underlying problem: The agency rolled out a massive new voter-registration effort with a piecemeal computer system.\u003c/p>\n\u003cp>Instead of the properly integrated computer program that was needed, the agency launched in April with disparate computer systems that didn’t automatically link together, according to advocates who have been working closely with the DMV on the new “motor voter” system. That meant DMV workers had to manually link information from various systems during transactions between April and September, when an integrated system was put in place, said Kathay Feng, executive director of California Common Cause.\u003c/p>\n\u003cp>All the problems reported so far happened during that period of time.\u003c/p>\n\u003cp>“What we’re finding out is that they were really patching together an old system with several new systems,” Feng said.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“We still don’t know if ... they had planned all along to have an interim process between April and September or if this is something they cobbled together because something wasn’t ready.”\u003c/p>\n\u003cp>The DMV declined to answer CALmatters’ questions about the computer systems, instead providing a statement saying the motor voter program “has been implemented in phases, allowing DMV to roll out additional functionality.” The latest upgrade, the statement says, was on Sept. 26.\u003c/p>\n\u003cp>The botched rollout of the motor voter system — which comes as the state prepares for mid-term elections — points to two long-standing problems in California. One is the state government’s pattern of \u003ca href=\"https://sbp.senate.ca.gov/sites/sbp.senate.ca.gov/files/California%20IT%20Failures%20Background.pdf\">failure\u003c/a> on large information technology projects; the other is its \u003ca href=\"https://www.nytimes.com/1994/12/21/us/california-governor-sues-to-void-motor-voter-law.html\">history\u003c/a> of flouting the federal voter-registration law.\u003c/p>\n\u003cp>Common Cause and other voter-rights advocacy groups \u003ca href=\"https://www.mofo.com/resources/press-releases/voting-right-groups-move-to-enforce-motor-voter-in-california.pdf\">sued\u003c/a> the state in 2015, alleging it had failed to follow federal law requiring that states register people to vote and update their voting registrations when they get or renew a driver’s license or ID card. The Legislature then passed a \u003ca href=\"http://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201520160AB1461\">law\u003c/a> creating automatic voter registration at the DMV, and the advocacy groups have been working with the government to implement it.\u003c/p>\n\u003cp>The idea was that rather than duplicating information by filling out a voter-registration form \u003cem>and\u003c/em> a driver’s license form, Californians who are legally eligible to vote would automatically be registered when completing the DMV’s computerized application for a driver’s license or ID card.\u003c/p>\n\u003cp>Since the program launched in April, about 1.4 million Californians have registered to vote or updated their voter registration through the motor voter process — and the DMV has acknowledged three batches of mistakes:\u003c/p>\n\u003cul>\n\u003cli>A software error affected 77,000 registrations, resulting, in some cases, in two registration forms indicating different party preferences being issued for one voter (\u003ca href=\"http://www.latimes.com/politics/la-pol-ca-motor-voter-registrations-errors-20180524-story.html\">reported\u003c/a> in May).\u003c/li>\n\u003cli>A window-toggling error affected 23,000 registrations, resulting in changes to voters’ party preference, vote-by-mail options and language choices (\u003ca href=\"https://www.sacbee.com/news/politics-government/capitol-alert/article217891745.html\">reported\u003c/a> in September).\u003c/li>\n\u003cli>A data-entry error resulted in 1,500 people being registered to vote even though they are not legally eligible because they are not U.S. citizens, are under 18 or are on parole for a felony conviction (\u003ca href=\"http://www.latimes.com/politics/la-pol-ca-dmv-more-voter-registration-errors-20181008-story.html\">reported\u003c/a> this month).\u003c/li>\n\u003c/ul>\n\u003cp>Though the problems are serious, none indicate intentional acts of fraud or hacking. Instead, they appear to be the result of human error and glitchy technology — which officials say are being fixed with software updates and employee training. The secretary of state said erroneous registrations have been canceled and DMV leaders say they’ve put new procedures in place to prevent mistakes in the future.\u003c/p>\n\u003cp>“We continue to review the efficiency and accuracy of the program and will make additional upgrades as needed,” said the statement from DMV spokeswoman Jessica Gonzalez.\u003c/p>\n\u003cp>Secretary of State Alex Padilla has said the errors amount to a small \u003ca href=\"https://calmatters.org/articles/blog/the-one-thing-the-california-dmv-does-make-it-easy-to-do/\">fraction\u003c/a> of the transactions processed by the DMV and maintains that the corrective steps he’s taking, including a third-party review of the motor voter system, “are crucial to ensuring voter confidence in our democracy.” National experts have repeatedly found that voter fraud is \u003ca href=\"https://www.politifact.com/truth-o-meter/statements/2018/jan/04/donald-trump/donald-trump-says-theres-substantial-evidence-vote/\">isolated and rare\u003c/a>.\u003c/p>\n\u003cp>Still, with the state government run entirely by Democrats, the motor voter problems have fueled Republican arguments that voting systems are \u003ca href=\"https://www.politifact.com/truth-o-meter/statements/2018/apr/06/donald-trump/no-proof-trumps-claim-millions-voted-many-times/\">plagued by fraud\u003c/a>. In a new digital \u003ca href=\"https://www.youtube.com/watch?v=gZ1w_GNowHc\">ad\u003c/a> this month, Padilla’s GOP opponent Mark Meuser highlights cases of fraudulent voting and says he wants “to end California's rigged elections.”\u003c/p>\n\u003cp>The potential for politicizing the problem is why the state government needs to come up with a big picture fix, said Mike Madrid, a Republican political consultant who is an outspoken critic of President Donald Trump.\u003c/p>\n\u003cp>“There is a way to salvage this but it requires not dismissing it as ‘no big deal,’” he said. “The president of the United States is questioning the integrity of our electoral system and we have just legitimized that fear mongering.”\u003c/p>\n\u003cp>Madrid wants to see a bipartisan commission formed to examine California’s voting system — not only the motor voter problems but also issues like the incident during the June primary when more than 118,000 names were erased from Los Angeles County voter rolls. An audit \u003ca href=\"https://www.lavote.net/docs/rrcc/news-releases/Final-Revised-Media-Release-Voter-Roster.pdf?v=1\">found\u003c/a> that case was caused by a formatting mismatch between state and local computer systems that left blank spaces where dates of birth should have been, causing the computer to misclassify those voters as underaged.\u003c/p>\n\u003cp>The state’s Department of Finance will examine the motor voter program as part of its audit of the DMV, which has been plagued by numerous problems this year including massive wait times. But critics say that review is insufficient because the Department of Finance, like the DMV itself, is part of the governor’s administration.\u003c/p>\n\u003cp>This summer, lawmakers \u003ca href=\"http://www.capradio.org/articles/2018/08/08/california-lawmakers-reject-proposal-to-audit-the-dmv-despite-complaints-about-long-waits/\">rejected\u003c/a> a Republican assemblyman’s request to have the state’s independent auditor investigate the DMV. Now the Democratic assemblywoman who wrote the law creating the new motor voter system said she is going to ask for one when the Legislature reconvenes in January.\u003c/p>\n\u003cp>“We gave them plenty of time. We increased their budget twice in order to implement this. We allowed them to delay implementation because we wanted it done right,” said Assemblywoman Lorena Gonzalez Fletcher of San Diego.\u003c/p>\n\u003cp>“When they told us they were ready, obviously they weren’t quite ready.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cem>CALmatters.org is a nonprofit, nonpartisan media venture explaining California policies and politics”\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"The DMV made more than 100,000 errors in recent months in registering Californians to vote. The underlying problem may be that the agency rolled out a massive new voter-registration effort with a piecemeal computer system.","status":"publish","parent":0,"modified":1539718262,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":25,"wordCount":1156},"headData":{"title":"What's Behind the DMV's Voter-Registration Snafus? 'Motor Voter' May Have Launched With Makeshift System | KQED","description":"The DMV made more than 100,000 errors in recent months in registering Californians to vote. The underlying problem may be that the agency rolled out a massive new voter-registration effort with a piecemeal computer system.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"What's Behind the DMV's Voter-Registration Snafus? 'Motor Voter' May Have Launched With Makeshift System","datePublished":"2018-10-16T19:31:02.000Z","dateModified":"2018-10-16T19:31:02.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11699275 https://ww2.kqed.org/news/?p=11699275","disqusUrl":"https://ww2.kqed.org/news/2018/10/16/whats-behind-the-dmvs-voter-registration-snafus-motor-voter-may-have-launched-with-makeshift-system/","disqusTitle":"What's Behind the DMV's Voter-Registration Snafus? 'Motor Voter' May Have Launched With Makeshift System","source":"CALmatters","sourceUrl":"https://calmatters.org/","nprByline":"\u003cstrong>\u003ca href=\"https://calmatters.org/articles/author/laurel-rosenhall/\">Laurel Rosenhall\u003c/a>\u003c/strong>","path":"/news/11699275/whats-behind-the-dmvs-voter-registration-snafus-motor-voter-may-have-launched-with-makeshift-system","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The DMV gave the public a series of piecemeal explanations as it acknowledged making more than 100,000 errors in recent months in registering Californians to vote. Software problems, it said in May. Human errors from toggling between computer windows, it said in September. Data entry mistakes that were corrected but never saved, it said this month.\u003c/p>\n\u003cp>What DMV officials didn’t acknowledge — and still haven’t — was what may be the underlying problem: The agency rolled out a massive new voter-registration effort with a piecemeal computer system.\u003c/p>\n\u003cp>Instead of the properly integrated computer program that was needed, the agency launched in April with disparate computer systems that didn’t automatically link together, according to advocates who have been working closely with the DMV on the new “motor voter” system. That meant DMV workers had to manually link information from various systems during transactions between April and September, when an integrated system was put in place, said Kathay Feng, executive director of California Common Cause.\u003c/p>\n\u003cp>All the problems reported so far happened during that period of time.\u003c/p>\n\u003cp>“What we’re finding out is that they were really patching together an old system with several new systems,” Feng said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“We still don’t know if ... they had planned all along to have an interim process between April and September or if this is something they cobbled together because something wasn’t ready.”\u003c/p>\n\u003cp>The DMV declined to answer CALmatters’ questions about the computer systems, instead providing a statement saying the motor voter program “has been implemented in phases, allowing DMV to roll out additional functionality.” The latest upgrade, the statement says, was on Sept. 26.\u003c/p>\n\u003cp>The botched rollout of the motor voter system — which comes as the state prepares for mid-term elections — points to two long-standing problems in California. One is the state government’s pattern of \u003ca href=\"https://sbp.senate.ca.gov/sites/sbp.senate.ca.gov/files/California%20IT%20Failures%20Background.pdf\">failure\u003c/a> on large information technology projects; the other is its \u003ca href=\"https://www.nytimes.com/1994/12/21/us/california-governor-sues-to-void-motor-voter-law.html\">history\u003c/a> of flouting the federal voter-registration law.\u003c/p>\n\u003cp>Common Cause and other voter-rights advocacy groups \u003ca href=\"https://www.mofo.com/resources/press-releases/voting-right-groups-move-to-enforce-motor-voter-in-california.pdf\">sued\u003c/a> the state in 2015, alleging it had failed to follow federal law requiring that states register people to vote and update their voting registrations when they get or renew a driver’s license or ID card. The Legislature then passed a \u003ca href=\"http://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201520160AB1461\">law\u003c/a> creating automatic voter registration at the DMV, and the advocacy groups have been working with the government to implement it.\u003c/p>\n\u003cp>The idea was that rather than duplicating information by filling out a voter-registration form \u003cem>and\u003c/em> a driver’s license form, Californians who are legally eligible to vote would automatically be registered when completing the DMV’s computerized application for a driver’s license or ID card.\u003c/p>\n\u003cp>Since the program launched in April, about 1.4 million Californians have registered to vote or updated their voter registration through the motor voter process — and the DMV has acknowledged three batches of mistakes:\u003c/p>\n\u003cul>\n\u003cli>A software error affected 77,000 registrations, resulting, in some cases, in two registration forms indicating different party preferences being issued for one voter (\u003ca href=\"http://www.latimes.com/politics/la-pol-ca-motor-voter-registrations-errors-20180524-story.html\">reported\u003c/a> in May).\u003c/li>\n\u003cli>A window-toggling error affected 23,000 registrations, resulting in changes to voters’ party preference, vote-by-mail options and language choices (\u003ca href=\"https://www.sacbee.com/news/politics-government/capitol-alert/article217891745.html\">reported\u003c/a> in September).\u003c/li>\n\u003cli>A data-entry error resulted in 1,500 people being registered to vote even though they are not legally eligible because they are not U.S. citizens, are under 18 or are on parole for a felony conviction (\u003ca href=\"http://www.latimes.com/politics/la-pol-ca-dmv-more-voter-registration-errors-20181008-story.html\">reported\u003c/a> this month).\u003c/li>\n\u003c/ul>\n\u003cp>Though the problems are serious, none indicate intentional acts of fraud or hacking. Instead, they appear to be the result of human error and glitchy technology — which officials say are being fixed with software updates and employee training. The secretary of state said erroneous registrations have been canceled and DMV leaders say they’ve put new procedures in place to prevent mistakes in the future.\u003c/p>\n\u003cp>“We continue to review the efficiency and accuracy of the program and will make additional upgrades as needed,” said the statement from DMV spokeswoman Jessica Gonzalez.\u003c/p>\n\u003cp>Secretary of State Alex Padilla has said the errors amount to a small \u003ca href=\"https://calmatters.org/articles/blog/the-one-thing-the-california-dmv-does-make-it-easy-to-do/\">fraction\u003c/a> of the transactions processed by the DMV and maintains that the corrective steps he’s taking, including a third-party review of the motor voter system, “are crucial to ensuring voter confidence in our democracy.” National experts have repeatedly found that voter fraud is \u003ca href=\"https://www.politifact.com/truth-o-meter/statements/2018/jan/04/donald-trump/donald-trump-says-theres-substantial-evidence-vote/\">isolated and rare\u003c/a>.\u003c/p>\n\u003cp>Still, with the state government run entirely by Democrats, the motor voter problems have fueled Republican arguments that voting systems are \u003ca href=\"https://www.politifact.com/truth-o-meter/statements/2018/apr/06/donald-trump/no-proof-trumps-claim-millions-voted-many-times/\">plagued by fraud\u003c/a>. In a new digital \u003ca href=\"https://www.youtube.com/watch?v=gZ1w_GNowHc\">ad\u003c/a> this month, Padilla’s GOP opponent Mark Meuser highlights cases of fraudulent voting and says he wants “to end California's rigged elections.”\u003c/p>\n\u003cp>The potential for politicizing the problem is why the state government needs to come up with a big picture fix, said Mike Madrid, a Republican political consultant who is an outspoken critic of President Donald Trump.\u003c/p>\n\u003cp>“There is a way to salvage this but it requires not dismissing it as ‘no big deal,’” he said. “The president of the United States is questioning the integrity of our electoral system and we have just legitimized that fear mongering.”\u003c/p>\n\u003cp>Madrid wants to see a bipartisan commission formed to examine California’s voting system — not only the motor voter problems but also issues like the incident during the June primary when more than 118,000 names were erased from Los Angeles County voter rolls. An audit \u003ca href=\"https://www.lavote.net/docs/rrcc/news-releases/Final-Revised-Media-Release-Voter-Roster.pdf?v=1\">found\u003c/a> that case was caused by a formatting mismatch between state and local computer systems that left blank spaces where dates of birth should have been, causing the computer to misclassify those voters as underaged.\u003c/p>\n\u003cp>The state’s Department of Finance will examine the motor voter program as part of its audit of the DMV, which has been plagued by numerous problems this year including massive wait times. But critics say that review is insufficient because the Department of Finance, like the DMV itself, is part of the governor’s administration.\u003c/p>\n\u003cp>This summer, lawmakers \u003ca href=\"http://www.capradio.org/articles/2018/08/08/california-lawmakers-reject-proposal-to-audit-the-dmv-despite-complaints-about-long-waits/\">rejected\u003c/a> a Republican assemblyman’s request to have the state’s independent auditor investigate the DMV. Now the Democratic assemblywoman who wrote the law creating the new motor voter system said she is going to ask for one when the Legislature reconvenes in January.\u003c/p>\n\u003cp>“We gave them plenty of time. We increased their budget twice in order to implement this. We allowed them to delay implementation because we wanted it done right,” said Assemblywoman Lorena Gonzalez Fletcher of San Diego.\u003c/p>\n\u003cp>“When they told us they were ready, obviously they weren’t quite ready.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cem>CALmatters.org is a nonprofit, nonpartisan media venture explaining California policies and politics”\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11699275/whats-behind-the-dmvs-voter-registration-snafus-motor-voter-may-have-launched-with-makeshift-system","authors":["byline_news_11699275"],"programs":["news_72"],"categories":["news_8","news_248","news_1397"],"tags":["news_17636","news_20572"],"affiliates":["news_18481"],"featImg":"news_11699300","label":"source_news_11699275"},"news_11685674":{"type":"posts","id":"news_11685674","meta":{"index":"posts_1591205157","site":"news","id":"11685674","score":null,"sort":[1533771210000]},"guestAuthors":[],"slug":"long-lines-at-the-california-dmv-prompt-anguish-anger-and-calls-for-change","title":"Long Lines at California DMV Prompt Anguish, Anger and Calls for Change","publishDate":1533771210,"format":"audio","headTitle":"The California Report | KQED News","labelTerm":{"term":72,"site":"news"},"content":"\u003cblockquote>\u003cp>California Peeps: Do you have a horror story about the wait to get something ever so simple accomplished at the DMV in the last six months? It took me 2½ hours, for instance, to register my car in February at the San Jose DMV. And I showed up right when it opened. The only appointments available online were a month or so out. Was your story worse? Please lemme know! (Researching for a KQED story.)\u003c/p>\u003c/blockquote>\n\u003cp>That was the Facebook post I put up earlier this summer as stories began to multiply about the ballooning lines at \u003ca href=\"https://www.dmv.ca.gov/portal/dmv\" target=\"_blank\" rel=\"noopener\">Department of Motor Vehicles\u003c/a> field offices across the state. Now, DMV visits have never been fun, but the agency acknowledges that wait times have gotten worse, starting around April of this year.\u003c/p>\n\u003cp>This week, DMV Director Jean Shiomoto has been speaking to state lawmakers about the hellaciously long lines, and attempting to fend off calls for a state audit, by publicizing a new set of measures the agency will be taking to shorten those lines.\u003c/p>\n\u003cp>“We want to do better and we will do better. Our customers deserve it,” Shiomoto said at an Assembly meeting Tuesday. Lawmakers have been airing their grievances publicly and sharing stories, like this retweet from San Mateo County Supervisor Warren Slocum by Assemblyman Phil Ting of San Francisco:\u003c/p>\n\u003cp>https://twitter.com/warrenslocum/status/1019661351306682368\u003c/p>\n\u003ch2>How bad it is\u003c/h2>\n\u003cp>When I started asking around for DMV horror stories, my Facebook feed was flooded with stories, and also smug advice from people urging the rest of us to make an appointment online, even though appointments are typically booked months out.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003cimg class=\"aligncenter size-medium wp-image-11685687\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-800x127.png\" alt=\"\" width=\"800\" height=\"127\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-800x127.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-160x25.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-1020x162.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-960x152.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-240x38.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-375x59.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-520x82.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM.png 1136w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cimg class=\"aligncenter size-medium wp-image-11685688\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-800x125.png\" alt=\"\" width=\"800\" height=\"125\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-800x125.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-160x25.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-1020x159.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-960x150.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-240x37.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-375x58.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-520x81.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM.png 1142w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cimg class=\"aligncenter size-medium wp-image-11685707\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-800x181.png\" alt=\"\" width=\"800\" height=\"181\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-800x181.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-160x36.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-1020x231.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-960x217.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-240x54.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-375x85.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-520x118.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM.png 1130w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/p>\n\u003cp>The worst story came from \u003ca href=\"https://susanvalot.com\" target=\"_blank\" rel=\"noopener\">Susan Valot,\u003c/a> a freelance reporter who lives in Southern California. For the record, she knows you can make appointments online in advance. But like so many of us, she was too late getting her act together.\u003c/p>\n\u003cp>\"I had to put myself at the mercy of the DMV because my driver's license expired,\" Valot says.\u003c/p>\n\u003cp>This was last fall, before the rollout of the \u003ca href=\"https://www.dmv.ca.gov/portal/wcm/connect/8e621ce2-f744-4333-a32f-04d5283766b7/REAL_ID_FactSheet.pdf?MOD=AJPERES\" target=\"_blank\" rel=\"noopener\">Real ID\u003c/a>, a driver's license that can be used to board domestic flights starting in October 2020. The Real ID requires an in-person visit, and it's the foremost reason for the current surge in wait times.\u003c/p>\n\u003cp>Even back then, Valot researched to find out which local DMV had the shortest lines, on what days and at what times. She waited only an hour to get a temporary license at the field office in San Pedro, not including the time it took her to park. Then, she waited for her permanent license to come in the mail, but weeks passed and the temporary license approached its expiration date.\u003c/p>\n\u003ch3>\n\u003caside class=\"alignright\">\n\u003ch3>Listen to The Bay\u003c/h3>\n\u003cp>\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/11684797/how-the-dmv-got-worse\" target=\"_blank\">How the DMV Got Worse\u003c/a>\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003c/h3>\u003cp>Finally, she called and talked to a sympathetic customer service representative, who informed Valot the system had no record of her application for a license, \"and if you're caught driving with an expired license, they might take your car away.\"\u003c/p>\n\u003cp>Valot was dismayed, mortified and incensed.\u003c/p>\n\u003cp>\"But I have the temporary license. I can prove that I applied for a license.\" she told the man.\u003c/p>\n\u003cp>He replied, \"I believe you, but nothing ever came through on our system. You have to go back down to the DMV and have \u003ci>them\u003c/i> fix it.\"\u003c/p>\n\u003cp>The second trip to the San Pedro DMV took twice as long, and there again, the customer service representative was sympathetic. Valot said the woman told her: \"There’s some kind of glitch in the system, and it doesn’t go through to the state, and the state knew about it.\" The woman, whom Valot described as frustrated because it hadn't been fixed, added, “Believe me, you’re not the first person this has happened to.\"\u003c/p>\n\u003cp>Of course, if Valot now wants to get a driver's license that’s a Real ID, she'd have to go back a third time.\u003c/p>\n\u003cp>\"I have my passport, so I'm not going to put myself through that hell,\" she says.\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=KFbpgXY5jdg]\u003c/p>\n\u003ch2>The hacker's perspective\u003c/h2>\n\u003cp>I asked Michelle Thong, co-founder of \u003ca href=\"https://www.codeforsanjose.com\" target=\"_blank\" rel=\"noopener\">Code for San Jose\u003c/a>, to join me at a local DMV. The group is one of more than 70 \u003ca href=\"https://www.codeforamerica.org\" target=\"_blank\" rel=\"noopener\">Code for America\u003c/a> chapters around the country made up of techies keen to volunteer their skills for the civic good.\u003cspan class=\"Apple-converted-space\"> \u003c/span>\u003c/p>\n\u003cp>\"Many engineers and designers get a lot of satisfaction working on problems that make people's lives better,\" Thong says, explaining that civic hacking is more collaborative or complementary than confrontational. For example, she proudly points to a local renters' rights website that Code for San Jose built recently: \u003ca href=\"http://rentersrightsguide.org\">Rentersrightsguide.org\u003c/a>.\u003c/p>\n\u003cp>It’s been years since Thong herself went to a DMV field office. \u003cem>She’s\u003c/em> had success with the DMV website. So we take a moment to observe the system most large field offices use.\u003c/p>\n\u003cp>There are actually two lines in operation. The first: to get in the door and have somebody confirm you have the proper paperwork to get your need met. The second: to get a number so you can wait to be called to a desk. Both of these waits can last hours.\u003c/p>\n\u003cp>Surely, I ask her, there's a more efficient way to process all these people. Thong takes a moment. Her assessment seems obvious, \u003ci>once she says it\u003c/i>: Figure out who, exactly, is in that first line, so it can be shrunk.\u003c/p>\n\u003cp>\"If it turns out a lot of people are coming in person when they don’t need to, then maybe it’s more of an educational campaign to catch people before they come in and add to the wait times for everyone else who really needs to be here,\" Thong opines.\u003c/p>\n\u003ch2>The DMV has an action plan\u003c/h2>\n\u003cp>Perhaps not surprisingly, given the demand for testimony at the state Capitol, the DMV has just announced plans to reduce the number of reasons you have to come to a field office in person — like say, getting a duplicate driver's license. Also, while there are a number of places you can go to use DMV Now self-service terminals to get your registration renewed, DMV spokeswoman Jessica Gonzalez says there will be more coming soon.\u003c/p>\n\u003cp>\"We’re putting those into 10 additional field offices this month. We currently have them in 60 field offices. Later this year, we’re going to expand to 50 additional grocery stores. We’re already in 40 retail locations, so this’ll bring our total to 160 statewide,\" Gonzalez says.\u003c/p>\n\u003cp>She adds there will be more self-service check-in kiosks, too, at field offices, \"If you know that you have everything you need and you’re ready, you can head on over to that free-standing kiosk and check in and get your service number right then and there.\"\u003c/p>\n\u003caside class=\"alignright\">\n\u003cul>\n\u003cli>\n\u003ca href=\"https://www.kqed.org/news/11685393/california-lawmakers-to-question-dmv-about-long-lines\" target=\"_blank\">State Lawmakers to Question DMV About Long Lines\u003c/a>\n\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>The DMV's answer for the second line: text notifications \"about 30 minutes or so before your number’s going to be called,\" Gonzalez says. \"So that way, you can go to the store, or do something else other than stand there and wait.\"\u003c/p>\n\u003cp>This might kill what appears to be a new line of business for a California startup called\u003ca href=\"https://yogov.org/dmv/california/line-waiting-concierge/\" target=\"_blank\" rel=\"noopener\"> YoGov\u003c/a> that offers \"live waiting concierge service,\" as well as automated support booking a field office appointment online. The company has gotten a fair bit of media attention in recent months, but it is not working with the DMV's cooperation or approval. Gonzalez says the agency is \"investigating\" YoGov, though she would not provide more details.\u003c/p>\n\u003cp>The agency recently opened 60 field offices on Saturday for a half-day. Now it promises to shift nearly 300 employees from DMV headquarters and other state agencies to field offices to help triage the longer lines.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>The goal, DMV director Shiomoto told lawmakers, is to reduce wait times back to what the agency considers to be the norm: 15 minutes for customers with an appointment, 45 minutes for those without.\u003c/p>\n\n","blocks":[],"excerpt":"New measures promise to reduce wait times. The agency has been overwhelmed in recent months at field offices across the state.","status":"publish","parent":0,"modified":1533777795,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":1372},"headData":{"title":"Long Lines at California DMV Prompt Anguish, Anger and Calls for Change | KQED","description":"New measures promise to reduce wait times. The agency has been overwhelmed in recent months at field offices across the state.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Long Lines at California DMV Prompt Anguish, Anger and Calls for Change","datePublished":"2018-08-08T23:33:30.000Z","dateModified":"2018-08-09T01:23:15.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11685674 https://ww2.kqed.org/news/?p=11685674","disqusUrl":"https://ww2.kqed.org/news/2018/08/08/long-lines-at-the-california-dmv-prompt-anguish-anger-and-calls-for-change/","disqusTitle":"Long Lines at California DMV Prompt Anguish, Anger and Calls for Change","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/2018/08/MyrowDisruptingDMVProblems.mp3","audioTrackLength":244,"path":"/news/11685674/long-lines-at-the-california-dmv-prompt-anguish-anger-and-calls-for-change","audioDuration":246000,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cblockquote>\u003cp>California Peeps: Do you have a horror story about the wait to get something ever so simple accomplished at the DMV in the last six months? It took me 2½ hours, for instance, to register my car in February at the San Jose DMV. And I showed up right when it opened. The only appointments available online were a month or so out. Was your story worse? Please lemme know! (Researching for a KQED story.)\u003c/p>\u003c/blockquote>\n\u003cp>That was the Facebook post I put up earlier this summer as stories began to multiply about the ballooning lines at \u003ca href=\"https://www.dmv.ca.gov/portal/dmv\" target=\"_blank\" rel=\"noopener\">Department of Motor Vehicles\u003c/a> field offices across the state. Now, DMV visits have never been fun, but the agency acknowledges that wait times have gotten worse, starting around April of this year.\u003c/p>\n\u003cp>This week, DMV Director Jean Shiomoto has been speaking to state lawmakers about the hellaciously long lines, and attempting to fend off calls for a state audit, by publicizing a new set of measures the agency will be taking to shorten those lines.\u003c/p>\n\u003cp>“We want to do better and we will do better. Our customers deserve it,” Shiomoto said at an Assembly meeting Tuesday. Lawmakers have been airing their grievances publicly and sharing stories, like this retweet from San Mateo County Supervisor Warren Slocum by Assemblyman Phil Ting of San Francisco:\u003c/p>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"singleTwitterStatus","attributes":{"named":{"id":"1019661351306682368"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\n\u003ch2>How bad it is\u003c/h2>\n\u003cp>When I started asking around for DMV horror stories, my Facebook feed was flooded with stories, and also smug advice from people urging the rest of us to make an appointment online, even though appointments are typically booked months out.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cimg class=\"aligncenter size-medium wp-image-11685687\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-800x127.png\" alt=\"\" width=\"800\" height=\"127\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-800x127.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-160x25.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-1020x162.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-960x152.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-240x38.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-375x59.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM-520x82.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.11.48-AM.png 1136w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cimg class=\"aligncenter size-medium wp-image-11685688\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-800x125.png\" alt=\"\" width=\"800\" height=\"125\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-800x125.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-160x25.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-1020x159.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-960x150.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-240x37.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-375x58.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM-520x81.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-11.12.10-AM.png 1142w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cimg class=\"aligncenter size-medium wp-image-11685707\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-800x181.png\" alt=\"\" width=\"800\" height=\"181\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-800x181.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-160x36.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-1020x231.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-960x217.png 960w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-240x54.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-375x85.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM-520x118.png 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/08/Screen-Shot-2018-08-08-at-12.45.32-PM.png 1130w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/p>\n\u003cp>The worst story came from \u003ca href=\"https://susanvalot.com\" target=\"_blank\" rel=\"noopener\">Susan Valot,\u003c/a> a freelance reporter who lives in Southern California. For the record, she knows you can make appointments online in advance. But like so many of us, she was too late getting her act together.\u003c/p>\n\u003cp>\"I had to put myself at the mercy of the DMV because my driver's license expired,\" Valot says.\u003c/p>\n\u003cp>This was last fall, before the rollout of the \u003ca href=\"https://www.dmv.ca.gov/portal/wcm/connect/8e621ce2-f744-4333-a32f-04d5283766b7/REAL_ID_FactSheet.pdf?MOD=AJPERES\" target=\"_blank\" rel=\"noopener\">Real ID\u003c/a>, a driver's license that can be used to board domestic flights starting in October 2020. The Real ID requires an in-person visit, and it's the foremost reason for the current surge in wait times.\u003c/p>\n\u003cp>Even back then, Valot researched to find out which local DMV had the shortest lines, on what days and at what times. She waited only an hour to get a temporary license at the field office in San Pedro, not including the time it took her to park. Then, she waited for her permanent license to come in the mail, but weeks passed and the temporary license approached its expiration date.\u003c/p>\n\u003ch3>\n\u003caside class=\"alignright\">\n\u003ch3>Listen to The Bay\u003c/h3>\n\u003cp>\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"https://www.kqed.org/news/11684797/how-the-dmv-got-worse\" target=\"_blank\">How the DMV Got Worse\u003c/a>\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003c/h3>\u003cp>Finally, she called and talked to a sympathetic customer service representative, who informed Valot the system had no record of her application for a license, \"and if you're caught driving with an expired license, they might take your car away.\"\u003c/p>\n\u003cp>Valot was dismayed, mortified and incensed.\u003c/p>\n\u003cp>\"But I have the temporary license. I can prove that I applied for a license.\" she told the man.\u003c/p>\n\u003cp>He replied, \"I believe you, but nothing ever came through on our system. You have to go back down to the DMV and have \u003ci>them\u003c/i> fix it.\"\u003c/p>\n\u003cp>The second trip to the San Pedro DMV took twice as long, and there again, the customer service representative was sympathetic. Valot said the woman told her: \"There’s some kind of glitch in the system, and it doesn’t go through to the state, and the state knew about it.\" The woman, whom Valot described as frustrated because it hadn't been fixed, added, “Believe me, you’re not the first person this has happened to.\"\u003c/p>\n\u003cp>Of course, if Valot now wants to get a driver's license that’s a Real ID, she'd have to go back a third time.\u003c/p>\n\u003cp>\"I have my passport, so I'm not going to put myself through that hell,\" she says.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/KFbpgXY5jdg'\n title='//www.youtube.com/embed/KFbpgXY5jdg'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003c/p>\n\u003ch2>The hacker's perspective\u003c/h2>\n\u003cp>I asked Michelle Thong, co-founder of \u003ca href=\"https://www.codeforsanjose.com\" target=\"_blank\" rel=\"noopener\">Code for San Jose\u003c/a>, to join me at a local DMV. The group is one of more than 70 \u003ca href=\"https://www.codeforamerica.org\" target=\"_blank\" rel=\"noopener\">Code for America\u003c/a> chapters around the country made up of techies keen to volunteer their skills for the civic good.\u003cspan class=\"Apple-converted-space\"> \u003c/span>\u003c/p>\n\u003cp>\"Many engineers and designers get a lot of satisfaction working on problems that make people's lives better,\" Thong says, explaining that civic hacking is more collaborative or complementary than confrontational. For example, she proudly points to a local renters' rights website that Code for San Jose built recently: \u003ca href=\"http://rentersrightsguide.org\">Rentersrightsguide.org\u003c/a>.\u003c/p>\n\u003cp>It’s been years since Thong herself went to a DMV field office. \u003cem>She’s\u003c/em> had success with the DMV website. So we take a moment to observe the system most large field offices use.\u003c/p>\n\u003cp>There are actually two lines in operation. The first: to get in the door and have somebody confirm you have the proper paperwork to get your need met. The second: to get a number so you can wait to be called to a desk. Both of these waits can last hours.\u003c/p>\n\u003cp>Surely, I ask her, there's a more efficient way to process all these people. Thong takes a moment. Her assessment seems obvious, \u003ci>once she says it\u003c/i>: Figure out who, exactly, is in that first line, so it can be shrunk.\u003c/p>\n\u003cp>\"If it turns out a lot of people are coming in person when they don’t need to, then maybe it’s more of an educational campaign to catch people before they come in and add to the wait times for everyone else who really needs to be here,\" Thong opines.\u003c/p>\n\u003ch2>The DMV has an action plan\u003c/h2>\n\u003cp>Perhaps not surprisingly, given the demand for testimony at the state Capitol, the DMV has just announced plans to reduce the number of reasons you have to come to a field office in person — like say, getting a duplicate driver's license. Also, while there are a number of places you can go to use DMV Now self-service terminals to get your registration renewed, DMV spokeswoman Jessica Gonzalez says there will be more coming soon.\u003c/p>\n\u003cp>\"We’re putting those into 10 additional field offices this month. We currently have them in 60 field offices. Later this year, we’re going to expand to 50 additional grocery stores. We’re already in 40 retail locations, so this’ll bring our total to 160 statewide,\" Gonzalez says.\u003c/p>\n\u003cp>She adds there will be more self-service check-in kiosks, too, at field offices, \"If you know that you have everything you need and you’re ready, you can head on over to that free-standing kiosk and check in and get your service number right then and there.\"\u003c/p>\n\u003caside class=\"alignright\">\n\u003cul>\n\u003cli>\n\u003ca href=\"https://www.kqed.org/news/11685393/california-lawmakers-to-question-dmv-about-long-lines\" target=\"_blank\">State Lawmakers to Question DMV About Long Lines\u003c/a>\n\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>The DMV's answer for the second line: text notifications \"about 30 minutes or so before your number’s going to be called,\" Gonzalez says. \"So that way, you can go to the store, or do something else other than stand there and wait.\"\u003c/p>\n\u003cp>This might kill what appears to be a new line of business for a California startup called\u003ca href=\"https://yogov.org/dmv/california/line-waiting-concierge/\" target=\"_blank\" rel=\"noopener\"> YoGov\u003c/a> that offers \"live waiting concierge service,\" as well as automated support booking a field office appointment online. The company has gotten a fair bit of media attention in recent months, but it is not working with the DMV's cooperation or approval. Gonzalez says the agency is \"investigating\" YoGov, though she would not provide more details.\u003c/p>\n\u003cp>The agency recently opened 60 field offices on Saturday for a half-day. Now it promises to shift nearly 300 employees from DMV headquarters and other state agencies to field offices to help triage the longer lines.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The goal, DMV director Shiomoto told lawmakers, is to reduce wait times back to what the agency considers to be the norm: 15 minutes for customers with an appointment, 45 minutes for those without.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11685674/long-lines-at-the-california-dmv-prompt-anguish-anger-and-calls-for-change","authors":["251"],"programs":["news_72"],"categories":["news_8"],"tags":["news_17636","news_2011","news_18541","news_353","news_23395"],"featImg":"news_11685759","label":"news_72"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.","airtime":"SUN 2pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Possible-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.possible.fm/","meta":{"site":"news","source":"Possible"},"link":"/radio/program/possible","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/possible/id1677184070","spotify":"https://open.spotify.com/show/730YpdUSNlMyPQwNnyjp4k"}},"1a":{"id":"1a","title":"1A","info":"1A is home to the national conversation. 1A brings on great guests and frames the best debate in ways that make you think, share and engage.","airtime":"MON-THU 11pm-12am","imageSrc":"https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/1a.jpg","officialWebsiteLink":"https://the1a.org/","meta":{"site":"news","source":"npr"},"link":"/radio/program/1a","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=1188724250&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/1A-p947376/","rss":"https://feeds.npr.org/510316/podcast.xml"}},"all-things-considered":{"id":"all-things-considered","title":"All Things Considered","info":"Every weekday, \u003cem>All Things Considered\u003c/em> hosts Robert Siegel, Audie Cornish, Ari Shapiro, and Kelly McEvers present the program's trademark mix of news, interviews, commentaries, reviews, and offbeat features. Michel Martin hosts on the weekends.","airtime":"MON-FRI 1pm-2pm, 4:30pm-6:30pm\u003cbr />SAT-SUN 5pm-6pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/All-Things-Considered-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.npr.org/programs/all-things-considered/","meta":{"site":"news","source":"npr"},"link":"/radio/program/all-things-considered"},"american-suburb-podcast":{"id":"american-suburb-podcast","title":"American Suburb: The Podcast","tagline":"The flip side of gentrification, told through one town","info":"Gentrification is changing cities across America, forcing people from neighborhoods they have long called home. Call them the displaced. Now those priced out of the Bay Area are looking for a better life in an unlikely place. American Suburb follows this migration to one California town along the Delta, 45 miles from San Francisco. 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You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg","imageAlt":"KQED MindShift: How We Will Learn","officialWebsiteLink":"/mindshift/","meta":{"site":"news","source":"kqed","order":"2"},"link":"/podcasts/mindshift","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/mindshift-podcast/id1078765985","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5","npr":"https://www.npr.org/podcasts/464615685/mind-shift-podcast","stitcher":"https://www.stitcher.com/podcast/kqed/stories-teachers-share","spotify":"https://open.spotify.com/show/0MxSpNYZKNprFLCl7eEtyx"}},"morning-edition":{"id":"morning-edition","title":"Morning Edition","info":"\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. 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On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/On-Our-Watch-Podcast-Tile-703x703-1.jpg","imageAlt":"On Our Watch from NPR and KQED","officialWebsiteLink":"/podcasts/onourwatch","meta":{"site":"news","source":"kqed","order":"1"},"link":"/podcasts/onourwatch","subscribe":{"apple":"https://podcasts.apple.com/podcast/id1567098962","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM2MC9wb2RjYXN0LnhtbD9zYz1nb29nbGVwb2RjYXN0cw","npr":"https://rpb3r.app.goo.gl/onourwatch","spotify":"https://open.spotify.com/show/0OLWoyizopu6tY1XiuX70x","tuneIn":"https://tunein.com/radio/On-Our-Watch-p1436229/","stitcher":"https://www.stitcher.com/show/on-our-watch","rss":"https://feeds.npr.org/510360/podcast.xml"}},"on-the-media":{"id":"on-the-media","title":"On The Media","info":"Our weekly podcast explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. 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