The PG&E SmartMeter FAQ says only this about about recalcitrant installees:
Can I delay my SmartMeter™ upgrade if I have some questions or concerns?
Any customer who wishes to delay their meter upgrade can call 1-877-743-7378 to be added to the SmartMeter™ delayed installation list.
PG&E spokesman Joe Molica said the following to KGO:
If our employee actually made that statement, we are sorry. Because that is not our policy, and we're looking into this, and we're making contact with the customer. We want to find out the facts, and to make it clear that they do have the option of delaying their SmartMeter installation.
In March, at the direction of the CPUC, PG&E came up with an opt-out program, but it only further inflamed the device's critics. The San Jose Mercury News outlined the plan:
To disconnect the wireless part of a SmartMeter would cost most customers either $135 upfront plus $20 per month to have a technician come out and read the meter, or $270 upfront plus $14 per month. There's also an unspecified "exit fee" to turn the transmitter back on once opt-out customers have vacated their property.
And if those fees don't cover the $84.4 million that PG&E estimates the opt-out program will cost the utility over a two-year period, it wants regulators to let it raise power rates even more on its opt-out customers to cover the difference.