Noyra Gonzalez, a wheelchair agent who spends her days helping people get to and from their gates, told KQED: “At the end of the day, it’s a very fulfilling job because we’re helping people that actually need the help.”
Gonzalez said that she cannot afford her own apartment and only recently upgraded from her aunt’s couch to a room in a shared home.
“I had to sleep on a couch in order to make ends meet … Many of my co-workers sleep at the parking lot in their cars, and some others sleep in the airport because they have two or three jobs, so they basically live at the airport,” Gonzalez said.
Last year, airport workers in Los Angeles won a $30 an hour wage, to be phased in by 2028. There, a coalition of airlines — along with other industry groups that employ service workers — tried to force a citywide vote on the new laws, claiming they would lead to layoffs and deliver a fresh blow to the tourism industry, after COVID-19 led to major losses, the Los Angeles Times reported.
Sanjay Garla, first vice president of SEIU-USWW, a 50,000-person union that fought for the gains in Los Angeles, said that the low wages are ultimately the airline’s responsibility. The airlines, which set the overall contracting prices, have pushed to keep them low despite record profits, Garla said.
A report by Airport Workers United, a national airport workers union, shared ahead of the meeting, stated that every individual domestic airline in the “Big Four” — American Airlines, Delta Air Lines, Southwest Airlines and United Airlines — saw record revenues in 2025 and net profits of about $39.5 billion.
“It is just such a contrast between the evident wealth of that airport and the working conditions of the lowest wage workers at the airport,” Mandelman told KQED after the hearing.
He confirmed that the board could step in, saying, “We have legislated around the airport in the past, and we could do it again.”
KQED’s Azul Dahlstrom-Eckman contributed to this report.