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Orange County Officials Push Back at ACLU Report Decrying Conditions at Homeless Shelters

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Inside The Courtyard, an homeless emergency center in Santa Ana. (Michelle Wiley/KQED)

A recent report from the American Civil Liberties Union detailed alarming conditions at three of Orange County's emergency homeless shelters: The Courtyard Shelter, Bridges at Kraemer Place, and SAFEPlace. But some Orange County officials are taking issue with the report.

"We would not let the kind of stuff that is alleged to happen on a regular basis," said Orange County Supervisor Andrew Do.

"Could someone bring something in and were caught unaware in that moment? Sure. But is it a persistent, systemic problem? No. Categorically no."

Among the allegations made against homeless shelters in Orange County are stories of both physical and sexual abuse.

Michael Diehl — who was interviewed as part of the ACLU report — was staying in The Courtyard shelter when he says he was assaulted by a security guard.

Michael Diehl lived at the Courtyard shelter in Santa Ana for three months before he says he was asked to leave after an altercation with a guard.
Michael Diehl lived at the Courtyard shelter in Santa Ana for three months before he says he was asked to leave after an altercation with a guard. (Michelle Wiley/KQED)

"I showed them my bag and I emptied my pockets. And I told the security guard that it had just dawned to me that I was more than an hour and a half late on taking my seizure medication. I asked him if he wouldn't mind keeping an eye on me until my medication has time to get into my system," explained Diehl.

"And he got done going through my bag and I gathered my stuff and started walking my bunk. He's all, 'Hey hold on a minute. C'mere. I think I need to physically pat you down.' I said, did what I said do you go in one ear and out the other? I need to take my seizure medication. And I turned around started walking that way. He came up behind me, picked me up, and slammed me down to the ground."

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Diehl says he fought back and that a police report was filed, but he never heard anything about it. He was later asked to leave the facility.

"We have a zero-tolerance policy for harassment," said G. Michael Arnold, the CEO and President of Midnight Mission which runs The Courtyard shelter. "All I can say is if a complaint or issue comes up we are rapid fire in responding to it."

Beds in the overflow section of The Courtyard shelter in Santa Ana. This is where residents will stay while they're initially processed before being moved to the appropriate section.
Beds in the overflow section of The Courtyard shelter in Santa Ana. This is where residents will stay while they're initially processed before being moved to the appropriate section. (Michelle Wiley/KQED)

"[The report] hurt my feelings," said Director of The Courtyard Doris Starling. "They didn’t think about the fact that we've housed over 600 people since we've been open. They didn't think about the number of hundreds of people that we sent back home to North Carolina, Virginia or things of that nature. You know people that are put into board and care because there are a lot of seniors that are homeless out here and they didn't consider any of the positive things that we do."

During a status conference in front of Federal Judge David O. Carter on Wednesday morning, Orange County officials said they're working to move The Courtyard to a more permanent location. They hope to have that new shelter opened by Thanksgiving.

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