BART Rider Satisfaction Lowest Ever

23 min
at 9:00 AM
 (Justin Sullivan/Getty Images)

On Wednesday BART released a new customer study showing its lowest approval rating ever. Riders cited dissatisfaction over breakdowns, delays, broken elevators and a lack of seats, among other complaints. The survey questioned over 5,000 riders: 69 percent of whom said they were very or somewhat satisfied with BART -- that's down from a 74 percent satisfaction rating in 2014. BART is currently using a $3.5 billion dollar bond passed by voters in November to make improvements and update its fleet. If you ride BART, tell us: How do you cope with the crowded trains and system delays? What's your BART survival strategy?

Guests:

Dan Brekke, blogger and online Editor, KQED

Rebecca Saltzman, president, BART board of directors

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