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Morning Report

As Ridership Increases, LA Metro looks To Improve Transit Experience

KQED News Staff
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Metro Transit Ambassadors
Ambassadors with LA Metro offer riders assistance, from buying a transit card to helping people get to their destinations faster. (Photo By: Saul Gonzalez/The California Report)

Transit Agency Works To Make Experience Safer For Riders

During the COVID pandemic, ridership on California’s public transit systems plummeted.   Now, ridership levels for one agency – Los Angeles Metro – are nearly back to pre-pandemic levels,  but there are still big concerns about quality of service, safety and how to deal with drug abuse and homelessness on subways, buses and light rail.  The transportation agency is trying to deal with those concerns by putting a friendly face on mass transit.
Reporter: Saul Gonzalez, The California Report

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