One Man's Desperate Pursuit of Unemployment Benefits

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A woman looks at the Employment Development Department (EDD) website, where California residents can file for unemployment.  (Beth LaBerge/KQED)

One Man's Desperate Pursuit of Unemployment Benefits

At least seven million Californians have lost their jobs since the pandemic began earlier this year. It took Antonio Rael an estimated 5,600 calls before he could get an Employment Development Department worker on the phone to  re-certify his claim.
Reporter: Mary Franklin Harvin, KQED

Basic Questions Are Clogging the Phone Lines, Says EDD Spokesperson

Loree Levy, a spokesperson for EDD, says the agency is in the process of hiring more than 5,000 new workers. She is also encouraging applicants to review the agency's FAQs closely before calling in, and says people have been tying up the phone lines with questions already answered online.