upper waypoint

Gig Workers Air Grievances at Delivery Service HQs in San Francisco

01:09
Save ArticleSave Article
Failed to save article

Please try again

Protesters with the gig worker advocacy campaign #PayUp stand in front of Instacart headquarters in San Francisco on September 5, 2019. (Stephanie Lister/KQED)

Gig workers in San Francisco Thursday joined the ongoing protests against what they say are unfair labor practices at the app-based service providers who contract them.

The protesters who gathered were part of the #PayUp campaign, which advocates for: a $15 an hour minimum pay, plus reimbursements for expenses incurred on-the-job, "tips on top," meaning tips aren't just used to fill gaps in wages but truly supplement income, and for companies to provide transparent, line-item breakdown of earnings and expenses.

Protests began at the headquarters of the grocery delivery company, Instacart, at 50 Beale St., a high-rise on the border of the Financial District. The participants spoke about their experiences trying to make ends meet in the Bay Area working both full-time and part-time in the gig economy.

"There is nothing flexible about being trapped in cyclical poverty and earning poverty wages. There is nothing flexible about working 60 plus hours a week and still not making ends meet. There is nothing flexible about absorbing your operating costs and risks. There is nothing flexible about having to return to work against medical advice because you can't afford to take time off. And, lastly, flexibility does not pay my bills," said Vanessa Bain of Menlo Park. (Stephanie Lister/KQED)

Vanessa Bain, one of the speakers, delivers for Instacart, DoorDash and Caviar. She says she slipped and split her head open out on a delivery and was back to work within an hour.

"I was bleeding, and I had to drive myself to the emergency room. I was in shock. I was in pain. And all I could think about [was] how I would ever be able to pay for the bill," Bain said.

Schana Cummings (right) describes her experience as a gig worker: "Me, personally, I can’t hold a traditional job... I used to be able to support myself with [gig] jobs but no longer can.” She explains that she works gig jobs because she suffers from mental illness and now the stress of gig jobs is exacerbating that illness. (Stephanie Lister/KQED)

Schana Cummings said she used to be able to support herself working gig jobs for companies like Instacart, DoorDash and Amazon Flex, but can no longer meet her living expenses with what she earns. She says she can't hold down a traditional job because she struggles with mental illness and the instability of gig work is adding to her anxiety.

Bags full of peanuts reading "Pay Up" in front of Instacart headquarters. Protesters were unable to bring them up to the office in San Francisco on September 5, 2019. (Stephanie Lister/KQED)

The protesters came armed with bags of peanuts to deliver to the headquarters because, they say, that's what these companies are paying us. They were unable to get through security to deliver the bags directly to Instacart's office, so they left them outside and continued their march to Postmates and then DoorDash.

KQED reached out to Instacart, Postmates and DoorDash for comment. In a statement, Instacart said, "We respect the voices of all Instacart [workers], including those here today, and will continue to work closely with local legislators as we push to modernize laws in a way that allows [workers] to reach their personal and financial goals, while maintaining the flexibility they enjoy as part of the Instacart platform."

Postmates wrote they are committed to higher earnings for their fleet and say on job pay-out averages in San Francisco have increased to $21.50 an hour before tips. They also said that, since Labor Day, more than 6,000 delivery gig workers have reached out to lawmakers asking to preserve the flexibility they have through their work.

DoorDash and Postmates also said they are working with lawmakers and a DoorDash spokesperson said that it is the first national gig economy company to offer occupational accident insurance at no cost to their delivery staff.

Sponsored

lower waypoint
next waypoint
Stunning Archival Photos of the 1906 Earthquake and FireWhy Nearly 50 California Hospitals Were Forced to End Maternity Ward ServicesSan Francisco Sues Oakland Over Plan to Change Airport NameCould Protesters Who Shut Down Golden Gate Bridge Be Charged With False Imprisonment?Democrats Again Vote Down California Ban on Unhoused EncampmentsFederal Bureau of Prisons Challenges Judge’s Order Delaying Inmate Transfers from FCI DublinFirst Trump Criminal Trial Underway in New YorkJail Deaths Prompt Calls To Separate Coroner And Sheriff's Departments In Riverside CountyDespite Progress, Black Californians Still Face Major Challenges In Closing Equality GapThe Beauty in Finding ‘Other People’s Words’ in Your Own