California’s unemployment agency has been under scrutiny ever since claims surged as the pandemic took a toll on jobs. Criticism has revolved around outdated technology, claims backlogs and a revamped customer help center still unable to accommodate all the calls. Most recently, the Employment Development Department sent out 38 million pieces of mail containing social security numbers, putting claimants at risk of identity theft. We’ll hear what a new state audit of the EDD found and get the latest on the agency’s struggles to support unemployed Californians.
EDD Puts Unemployment Benefits Claimants at Risk of Identity Theft, State Audit Finds
In this photo illustration, a person files an application for unemployment benefits on April 16, 2020. (OLIVIER DOULIERY/AFP via Getty Images)
Elaine Howle, California State Auditor
Carolyn Said, business staff writer, San Francisco Chronicle
Daniela Urban, special counsel, Legal Aid at Work; founder and director, Center for Workers’ Rights in Sacramento