Harvard psychology professor Dan Shapiro has spent the last two decades trying to uncover what emotionally charged conflicts -- from marital spats to high-stakes political disputes -- have in common. He found that the conflicts that feel most intractable are those that threaten a person's identity and trigger a "tribal mindset." Shapiro joins Forum to talk about his new book, "Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts."
How to Negotiate Emotionally Charged Situations
Dan Shapiro is the author of "Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts." (Dan Shapiro)
Dan Shapiro, professor of psychology; founder and director, Harvard International Negotiation Program