"There was an incredible drop in listening, mainly because of listening habits. A lot of people who listen to radio listen in their car, and suddenly if you're working at home and not commuting, that changed that," he says.
Station officials figured that starting the holidays a bit early might be a way to lure listeners back home.
After all, Christmas music has been a reliable source of ratings gold since around 1990, when 99.9 KEZ, an adult contemporary station in Phoenix, created the format.
"We had every consultant, every research person that I could think of, before we did it told us, 'You are crazy. Do not do it.'" says Jerry Ryan, former vice president and general manager at the radio station.
But the format turned out to be an enormous success, and within a few years hundreds of stations were playing non-stop Christmas music for 24 hours a day.
As the industry discovered, Christmas music can create a powerful emotional bond with an audience, bringing in listeners of all demographics, who want to hear vintage tunes like "Rudolph the Red-Nosed Reindeer" and Elvis Presley's "Blue Christmas."
Still, there have traditionally been limits to how far radio stations have been willing to go.
KEZ, the Phoenix radio station, traditionally began to air Christmas songs right after Thanksgiving, and Ryan says doing so much earlier than that can be jarring for an audience.
"I don't think there's a heck of a lot of emotional value to Christmas music outside of that particular time," Ryan says.
Not this year, however.
In an unprecedented year marked by the pandemic, many stations say the earlier start to airing Christmas songs has actually been a success with listeners.
Take Majic 95.1, for example.
"We got incredible feedback. Lots of calls, lots of emails, people saying, 'Yes, thank you for doing this, we really love the Christmas music,'" says Captain Chris of Majic 95.1 of its decision to play holiday music in July.
Emily Boldon, vice president of adult contemporary radio at Cumulus Media, which has some two dozen stations employing the holiday format, says she's seen a similar response.
And she has a theory about what's happening. She says listeners associate Christmas with the year ending, and this has been a really terrible year.
"I think everybody is trying to rush the holiday this year just so we can get beyond it," Boldon says. "I really truly believe the audience was just ready to get to the end of 2020 as fast as possible this year."
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