Repair Advocates Tell Microsoft: Stop the ‘End of Windows 10’
Fix a Zipper and Save the Planet at San Francisco’s Free Clothing Repair Clinics
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"slug": "repair-advocates-tell-microsoft-stop-the-end-of-windows-10",
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"content": "\u003cp>Earlier this year, Peter Volin, 78, logged onto his computer at his home in Albany to find an \u003ca href=\"https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281\">email\u003c/a> from \u003ca href=\"https://www.kqed.org/news/tag/microsoft\">Microsoft\u003c/a> that he described as “irritating.”\u003c/p>\n\u003cp>It informed him that his trusty personal computer, which he used for word processing, editing photos and keeping in touch with friends, would soon no longer receive free, automatic updates from Microsoft. His computer’s operating system was running Windows 10, and he needed to upgrade to the new version, Windows 11, to continue receiving support.\u003c/p>\n\u003cp>Volin asked his local computer repair service to help with the upgrade, and that’s when he got the bad news. His computer didn’t meet the hardware requirements to upgrade to Windows 11, and he would have to get a new computer.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Volin said he spent around $1,500 to purchase a new machine and hire a repair service to transfer over his files and install his preferred programs.\u003c/p>\n\u003cp>“That’s an expense I could have put off for another couple of years,” he said. “ I had a computer that was really filling all my needs.”\u003c/p>\n\u003cp>As Microsoft is set to end free, automatic updates for Windows 10 on Tuesday, consumer advocacy organizations expect hundreds of millions of computer users, like Volin, will ditch their old machines in order to stay current with Microsoft’s latest software.\u003c/p>\n\u003cfigure id=\"attachment_12059631\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059631\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Peter Volin in his home office in Albany on Oct. 10, 2025. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">Right to repair\u003c/a> advocates, however, are calling on the company to reverse the move, saying it will lead to millions of computers being thrown away and leave those who don’t upgrade vulnerable to security threats.\u003c/p>\n\u003cp>Microsoft rolled out Windows 10 over 10 years ago, and it’s still widely popular, with around 35% of all Windows users still running the operating system, according to \u003ca href=\"https://gs.statcounter.com/windows-version-market-share/desktop/worldwide\">StatCounter\u003c/a>, a web analytics service. Still, the company announced in 2023 that Windows 10’s days were numbered.\u003c/p>\n\u003cp>End of support means that while Windows 10 computers will continue to function, Microsoft will no longer offer free technical support, software updates or security fixes to its users.[aside postID=news_12049605 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-07_qed.jpg']Microsoft \u003ca href=\"https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281\">calls \u003c/a>Windows 11 “a more modern, secure, and highly efficient computing experience,” and users have reported 62% fewer security incidents with Windows 11 than Windows 10.\u003c/p>\n\u003cp>Those with computers that meet hardware eligibility requirements can upgrade to Windows 11 for free. Microsoft is also offering an “extended security update” program, where Windows 10 users can purchase continued support through Oct.13, 2026.\u003c/p>\n\u003cp>Jenn Engstrom, the state director of the California Public Interest Research Group, called the “end of 10” a “lose-lose-lose” situation.\u003c/p>\n\u003cp>“It’s bad for consumers. It’s bad for security, and it’s bad for the environment,” she said.\u003c/p>\n\u003cp>According to Engstrom, it’s estimated that up to 400 million Windows 10 users worldwide have computers that lack the hardware to upgrade to Windows 11. In a letter to Microsoft CEO Satya Nadella calling on the company to continue free, automatic updates for Windows 10, CALPIRG and other organizations warned this could be the “single biggest jump in junked computers ever.”\u003c/p>\n\u003cfigure id=\"attachment_12059630\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059630\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1331\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED-160x106.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED-1536x1022.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Del Jaljaa works on a laptop motherboard at his repair bench in San Francisco on Oct. 8, 2025. Right to Repair advocates warn that Microsoft’s move away from Windows 10 could create mountains of electronic waste. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“When Microsoft stops providing security updates for Windows 10, those computers will either be insecure and unsafe to keep using, or else turn into junk and get thrown out. Less than a \u003ca href=\"https://www.who.int/news-room/fact-sheets/detail/electronic-waste-(e-waste)\">quarter \u003c/a>of electronic waste is recycled, so most of those computers will end up in landfills,” the \u003ca href=\"https://pirg.org/take-action/tell-microsoft-to-extend-free-support-for-windows-10/\">letter\u003c/a> stated.\u003c/p>\n\u003cp>Past campaigns to pressure Microsoft into continuing support have been successful. In 2024, Microsoft extended Windows 10 security updates to schools in the United States for three years after a \u003ca href=\"https://pirg.org/articles/why-microsoft-extended-windows-10-support-for-schools-for-1/\">campaign \u003c/a>by consumer advocates. Pressure from a \u003ca href=\"https://www.euroconsumers.org/wp-content/uploads/2025/09/Euroconsumers_vs_Microsoft_092025.pdf\">European consumer advocacy group\u003c/a> has also led Microsoft to offer free automatic updates for the next year to Windows 10 users in the \u003ca href=\"https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Glossary:European_Economic_Area_(EEA)\">European Economic Area\u003c/a>.\u003c/p>\n\u003cp>“ We think that when people buy a device, they should be able to use it as long as they possibly can,” Engstrom said.\u003c/p>\n\u003cp>KQED reached out to Microsoft, but a spokesperson declined to comment. The company has also not responded to calls by CALPIRG and other organizations to extend free, automatic Windows 10 support in the United States.\u003c/p>\n\u003cp>Del Jaljaa, the owner of San Francisco Computer Repair on the edge of the city’s Mission District, said he has seen a steady drumbeat of clients over the past few months coming in seeking help with their upgrade.\u003c/p>\n\u003cfigure id=\"attachment_12059693\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059693\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Computer hardware boxes line the wall of San Francisco Computer Repair as owner Del Jaljaa poses for a portrait in his shop on Oct. 8, 2025. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“ I don’t know why they’re ending [Windows 10],” Jaljaa said. “It seems from the working perspective that it does the same thing [as Windows 11].”\u003c/p>\n\u003cp>Jaljaa said he has been telling his customers not to panic, and that if they want to keep using Windows 10, they can get by with a good antivirus software.\u003c/p>\n\u003cp>“ But those computers, they’re getting old too. They might just be forced to get a new computer,” Jaljaa said.\u003c/p>\n\u003cp>Other groups in the right to repair movement have started an End of 10 initiative, which provides tools and help to Windows 10 users to convert their computer to a \u003ca href=\"https://endof10.org/\">Linux operating system\u003c/a> to keep it working securely.\u003c/p>\n\u003cp>But some information technology professionals, like Vladimir Galant, see the “end of 10” as a normal part of the technology lifecycle.\u003c/p>\n\u003cp>”Sometimes you have to replace outdated hardware. I don’t see a real concern here,” said Galant, owner of 911 PC Help in San Francisco, which provides outsourced IT departments for small businesses in the Bay Area. “The majority of our clients understand the necessity to upgrade, because if something happens security-wise, they can go down for a long time, and that’s what we’re trying to avoid.”\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Earlier this year, Peter Volin, 78, logged onto his computer at his home in Albany to find an \u003ca href=\"https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281\">email\u003c/a> from \u003ca href=\"https://www.kqed.org/news/tag/microsoft\">Microsoft\u003c/a> that he described as “irritating.”\u003c/p>\n\u003cp>It informed him that his trusty personal computer, which he used for word processing, editing photos and keeping in touch with friends, would soon no longer receive free, automatic updates from Microsoft. His computer’s operating system was running Windows 10, and he needed to upgrade to the new version, Windows 11, to continue receiving support.\u003c/p>\n\u003cp>Volin asked his local computer repair service to help with the upgrade, and that’s when he got the bad news. His computer didn’t meet the hardware requirements to upgrade to Windows 11, and he would have to get a new computer.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Volin said he spent around $1,500 to purchase a new machine and hire a repair service to transfer over his files and install his preferred programs.\u003c/p>\n\u003cp>“That’s an expense I could have put off for another couple of years,” he said. “ I had a computer that was really filling all my needs.”\u003c/p>\n\u003cp>As Microsoft is set to end free, automatic updates for Windows 10 on Tuesday, consumer advocacy organizations expect hundreds of millions of computer users, like Volin, will ditch their old machines in order to stay current with Microsoft’s latest software.\u003c/p>\n\u003cfigure id=\"attachment_12059631\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059631\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251010_ENDOF10_-7-KQED-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Peter Volin in his home office in Albany on Oct. 10, 2025. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">Right to repair\u003c/a> advocates, however, are calling on the company to reverse the move, saying it will lead to millions of computers being thrown away and leave those who don’t upgrade vulnerable to security threats.\u003c/p>\n\u003cp>Microsoft rolled out Windows 10 over 10 years ago, and it’s still widely popular, with around 35% of all Windows users still running the operating system, according to \u003ca href=\"https://gs.statcounter.com/windows-version-market-share/desktop/worldwide\">StatCounter\u003c/a>, a web analytics service. Still, the company announced in 2023 that Windows 10’s days were numbered.\u003c/p>\n\u003cp>End of support means that while Windows 10 computers will continue to function, Microsoft will no longer offer free technical support, software updates or security fixes to its users.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Microsoft \u003ca href=\"https://support.microsoft.com/en-us/windows/windows-10-support-ends-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281\">calls \u003c/a>Windows 11 “a more modern, secure, and highly efficient computing experience,” and users have reported 62% fewer security incidents with Windows 11 than Windows 10.\u003c/p>\n\u003cp>Those with computers that meet hardware eligibility requirements can upgrade to Windows 11 for free. Microsoft is also offering an “extended security update” program, where Windows 10 users can purchase continued support through Oct.13, 2026.\u003c/p>\n\u003cp>Jenn Engstrom, the state director of the California Public Interest Research Group, called the “end of 10” a “lose-lose-lose” situation.\u003c/p>\n\u003cp>“It’s bad for consumers. It’s bad for security, and it’s bad for the environment,” she said.\u003c/p>\n\u003cp>According to Engstrom, it’s estimated that up to 400 million Windows 10 users worldwide have computers that lack the hardware to upgrade to Windows 11. In a letter to Microsoft CEO Satya Nadella calling on the company to continue free, automatic updates for Windows 10, CALPIRG and other organizations warned this could be the “single biggest jump in junked computers ever.”\u003c/p>\n\u003cfigure id=\"attachment_12059630\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059630\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED.jpg\" alt=\"\" width=\"2000\" height=\"1331\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED-160x106.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_ENDOF10_-11-KQED-1536x1022.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Del Jaljaa works on a laptop motherboard at his repair bench in San Francisco on Oct. 8, 2025. Right to Repair advocates warn that Microsoft’s move away from Windows 10 could create mountains of electronic waste. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“When Microsoft stops providing security updates for Windows 10, those computers will either be insecure and unsafe to keep using, or else turn into junk and get thrown out. Less than a \u003ca href=\"https://www.who.int/news-room/fact-sheets/detail/electronic-waste-(e-waste)\">quarter \u003c/a>of electronic waste is recycled, so most of those computers will end up in landfills,” the \u003ca href=\"https://pirg.org/take-action/tell-microsoft-to-extend-free-support-for-windows-10/\">letter\u003c/a> stated.\u003c/p>\n\u003cp>Past campaigns to pressure Microsoft into continuing support have been successful. In 2024, Microsoft extended Windows 10 security updates to schools in the United States for three years after a \u003ca href=\"https://pirg.org/articles/why-microsoft-extended-windows-10-support-for-schools-for-1/\">campaign \u003c/a>by consumer advocates. Pressure from a \u003ca href=\"https://www.euroconsumers.org/wp-content/uploads/2025/09/Euroconsumers_vs_Microsoft_092025.pdf\">European consumer advocacy group\u003c/a> has also led Microsoft to offer free automatic updates for the next year to Windows 10 users in the \u003ca href=\"https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Glossary:European_Economic_Area_(EEA)\">European Economic Area\u003c/a>.\u003c/p>\n\u003cp>“ We think that when people buy a device, they should be able to use it as long as they possibly can,” Engstrom said.\u003c/p>\n\u003cp>KQED reached out to Microsoft, but a spokesperson declined to comment. The company has also not responded to calls by CALPIRG and other organizations to extend free, automatic Windows 10 support in the United States.\u003c/p>\n\u003cp>Del Jaljaa, the owner of San Francisco Computer Repair on the edge of the city’s Mission District, said he has seen a steady drumbeat of clients over the past few months coming in seeking help with their upgrade.\u003c/p>\n\u003cfigure id=\"attachment_12059693\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12059693\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/10/251008_Endof10_-6_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Computer hardware boxes line the wall of San Francisco Computer Repair as owner Del Jaljaa poses for a portrait in his shop on Oct. 8, 2025. \u003ccite>(Gustavo Hernandez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“ I don’t know why they’re ending [Windows 10],” Jaljaa said. “It seems from the working perspective that it does the same thing [as Windows 11].”\u003c/p>\n\u003cp>Jaljaa said he has been telling his customers not to panic, and that if they want to keep using Windows 10, they can get by with a good antivirus software.\u003c/p>\n\u003cp>“ But those computers, they’re getting old too. They might just be forced to get a new computer,” Jaljaa said.\u003c/p>\n\u003cp>Other groups in the right to repair movement have started an End of 10 initiative, which provides tools and help to Windows 10 users to convert their computer to a \u003ca href=\"https://endof10.org/\">Linux operating system\u003c/a> to keep it working securely.\u003c/p>\n\u003cp>But some information technology professionals, like Vladimir Galant, see the “end of 10” as a normal part of the technology lifecycle.\u003c/p>\n\u003cp>”Sometimes you have to replace outdated hardware. I don’t see a real concern here,” said Galant, owner of 911 PC Help in San Francisco, which provides outsourced IT departments for small businesses in the Bay Area. “The majority of our clients understand the necessity to upgrade, because if something happens security-wise, they can go down for a long time, and that’s what we’re trying to avoid.”\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"slug": "fix-a-zipper-and-save-the-planet-at-san-franciscos-free-clothing-repair-clinics",
"title": "Fix a Zipper and Save the Planet at San Francisco’s Free Clothing Repair Clinics",
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"headTitle": "Fix a Zipper and Save the Planet at San Francisco’s Free Clothing Repair Clinics | KQED",
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"content": "\u003cp>On a Wednesday night in July, the normally quiet Glen Park branch of the\u003ca href=\"https://www.kqed.org/news/tag/san-francisco-public-library\"> San Francisco Public Library\u003c/a> hummed with the sounds of clacking sewing machines, upbeat music and people chatting. But no librarians were shushing, because for a few hours, the library had been officially transformed into a clothing repair clinic.\u003c/p>\n\u003cp>Mollie Agahi stood at the front of the line of people waiting to be matched with an expert clothing mender. She brought with her a half-completed yellow dress she hoped to turn into a nightgown, but the process was slow-going without a sewing machine at home.\u003c/p>\n\u003cp>Luckily, that wasn’t a problem for Christine Haynes, who greeted Agahi cheerfully and got to work with her tools.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“We’re just going to secure it with the machine,” Haynes said. “It’s going to be lovely.”\u003c/p>\n\u003cp>Haynes is one of the five sewing experts paid to work at these \u003ca href=\"https://sfpl.org/events/2025/08/16/workshop-fix-it-clinic-clothing-repair\">Fix-It Clinics\u003c/a>, which happen once a month at library branches around San Francisco. The clinics are run by a partnership between \u003ca href=\"https://www.sfenvironment.org/\">SF Environment\u003c/a>, the \u003ca href=\"https://sfpl.org/\">San Francisco Public Library\u003c/a> and \u003ca href=\"https://www.scrap-sf.org/\">SCRAP\u003c/a>, an SF-based nonprofit that promotes creative reuse. Since the clinics launched in 2023, 235 articles of clothing have been repaired.\u003c/p>\n\u003cfigure id=\"attachment_12048751\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12048751\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Mira Musank works with a participant to repair her sweater during a Fix-It Clinic Clothing Repair workshop at the Glen Park Branch Library in San Francisco on July 16, 2025. During the workshop, teachers from SCRAP offer hands-on fixes and mending tips. SCRAP is a nonprofit creative reuse center that provides arts and environmental education using donated materials. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Danielle Grant, SCRAP’s Program Director, said the purpose of the clinics is to “inspire people to keep their clothes in their closets longer, to get the most wear out of their clothes that they can and to rethink their relationship to buying things.”\u003c/p>\n\u003cp>The clinics are first-come, first-served and free to attend. Participants also don’t need to know anything about sewing — a fact that Grant said makes the workshops extra accessible.\u003c/p>\n\u003cp>“We definitely have fans,” Grant said. “There are people who show up every month.”\u003c/p>\n\u003cp>Some of the items repaired in July included a cozy pajama shirt with a hole in it, a multicolored tutu dress with a broken zipper and a sentimental seat cushion.\u003c/p>\n\u003cp>Mei Zhang brought a pair of her favorite jeans that were starting to wear out in the seat.[aside postID=arts_13975661 hero='https://ww2.kqed.org/app/uploads/sites/2/2023/11/231108-TheLab-48-BL_2000-1020x680.jpg']“I’ve tried repairing them myself by sewing over the edges, but they’re still starting to wear,” she said.\u003c/p>\n\u003cp>If it weren’t for the Fix-It Clinic, Zhang said she probably would have “cried a little bit, held on to them for years and then thrown them out.”\u003c/p>\n\u003cp>Those jeans would have been part of the 11 thousand tons of textiles that wind up in SF’s landfill every year, according to a spokesperson for SF Environment. While this is only 4% of the total landfill waste, even this small amount of textile waste can be dangerous. State and \u003ca href=\"https://www.thenationshealth.org/content/55/3/1.1\">global studies\u003c/a> show that synthetic fibers from clothing dumped in landfills leak microplastics into soil and water systems, and release harmful greenhouse gases.\u003c/p>\n\u003cp>That’s why removing and reducing textiles from the landfill is the city’s “top priority,” according to Freddy Coronado, who helps run the Fix-It Clinics as SF Environment’s Residential Zero Waste Assistant Coordinator.\u003c/p>\n\u003cfigure id=\"attachment_12048752\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12048752\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Sewing expert Tria Connell works to patch a hole in a jacket during a Fix-It Clinic Clothing Repair workshop at the Glen Park Branch Library in San Francisco on July 16, 2025. During the workshop, teachers from SCRAP offer hands-on fixes and mending tips. SCRAP is a nonprofit creative reuse center that provides arts and environmental education using donated materials. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“We do have really environmentally conscious people, but we consume a lot,” he said. “We launched the repair clinics to get people comfortable with the idea of extending the lifespan of clothing by repairing it.”\u003c/p>\n\u003cp>The state of California is also trying to tackle the problem of textile waste. In 2024, Gov. Gavin Newsom signed the \u003ca href=\"https://calmatters.digitaldemocracy.org/bills/ca_202320240sb707\">Responsible Textile Recovery Act\u003c/a>, requiring apparel and textile producers to have a plan for collecting, repairing and recycling their products. It’s the first program of its kind in the nation.\u003c/p>\n\u003cp>After two hours, the library returned to its quiet lull. Twenty-five people left with a beloved piece of clothing ready for another wear, which is 25 fewer things in the city’s landfill.\u003c/p>\n\u003cp>And anyone who didn’t make it that night could always come back next month.\u003c/p>\n\u003cp>\u003c/p>\n",
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"excerpt": "Free monthly clothing repair clinics give people’s favorite worn goods a second life, and help reduce the amount of toxic textile pollution in San Francisco’s landfills. ",
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"title": "Fix a Zipper and Save the Planet at San Francisco’s Free Clothing Repair Clinics | KQED",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>On a Wednesday night in July, the normally quiet Glen Park branch of the\u003ca href=\"https://www.kqed.org/news/tag/san-francisco-public-library\"> San Francisco Public Library\u003c/a> hummed with the sounds of clacking sewing machines, upbeat music and people chatting. But no librarians were shushing, because for a few hours, the library had been officially transformed into a clothing repair clinic.\u003c/p>\n\u003cp>Mollie Agahi stood at the front of the line of people waiting to be matched with an expert clothing mender. She brought with her a half-completed yellow dress she hoped to turn into a nightgown, but the process was slow-going without a sewing machine at home.\u003c/p>\n\u003cp>Luckily, that wasn’t a problem for Christine Haynes, who greeted Agahi cheerfully and got to work with her tools.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“We’re just going to secure it with the machine,” Haynes said. “It’s going to be lovely.”\u003c/p>\n\u003cp>Haynes is one of the five sewing experts paid to work at these \u003ca href=\"https://sfpl.org/events/2025/08/16/workshop-fix-it-clinic-clothing-repair\">Fix-It Clinics\u003c/a>, which happen once a month at library branches around San Francisco. The clinics are run by a partnership between \u003ca href=\"https://www.sfenvironment.org/\">SF Environment\u003c/a>, the \u003ca href=\"https://sfpl.org/\">San Francisco Public Library\u003c/a> and \u003ca href=\"https://www.scrap-sf.org/\">SCRAP\u003c/a>, an SF-based nonprofit that promotes creative reuse. Since the clinics launched in 2023, 235 articles of clothing have been repaired.\u003c/p>\n\u003cfigure id=\"attachment_12048751\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12048751\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-18-BL_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Mira Musank works with a participant to repair her sweater during a Fix-It Clinic Clothing Repair workshop at the Glen Park Branch Library in San Francisco on July 16, 2025. During the workshop, teachers from SCRAP offer hands-on fixes and mending tips. SCRAP is a nonprofit creative reuse center that provides arts and environmental education using donated materials. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Danielle Grant, SCRAP’s Program Director, said the purpose of the clinics is to “inspire people to keep their clothes in their closets longer, to get the most wear out of their clothes that they can and to rethink their relationship to buying things.”\u003c/p>\n\u003cp>The clinics are first-come, first-served and free to attend. Participants also don’t need to know anything about sewing — a fact that Grant said makes the workshops extra accessible.\u003c/p>\n\u003cp>“We definitely have fans,” Grant said. “There are people who show up every month.”\u003c/p>\n\u003cp>Some of the items repaired in July included a cozy pajama shirt with a hole in it, a multicolored tutu dress with a broken zipper and a sentimental seat cushion.\u003c/p>\n\u003cp>Mei Zhang brought a pair of her favorite jeans that were starting to wear out in the seat.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>“I’ve tried repairing them myself by sewing over the edges, but they’re still starting to wear,” she said.\u003c/p>\n\u003cp>If it weren’t for the Fix-It Clinic, Zhang said she probably would have “cried a little bit, held on to them for years and then thrown them out.”\u003c/p>\n\u003cp>Those jeans would have been part of the 11 thousand tons of textiles that wind up in SF’s landfill every year, according to a spokesperson for SF Environment. While this is only 4% of the total landfill waste, even this small amount of textile waste can be dangerous. State and \u003ca href=\"https://www.thenationshealth.org/content/55/3/1.1\">global studies\u003c/a> show that synthetic fibers from clothing dumped in landfills leak microplastics into soil and water systems, and release harmful greenhouse gases.\u003c/p>\n\u003cp>That’s why removing and reducing textiles from the landfill is the city’s “top priority,” according to Freddy Coronado, who helps run the Fix-It Clinics as SF Environment’s Residential Zero Waste Assistant Coordinator.\u003c/p>\n\u003cfigure id=\"attachment_12048752\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003ca href=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12048752\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/250716-SFFixItClinic-19-BL_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Sewing expert Tria Connell works to patch a hole in a jacket during a Fix-It Clinic Clothing Repair workshop at the Glen Park Branch Library in San Francisco on July 16, 2025. During the workshop, teachers from SCRAP offer hands-on fixes and mending tips. SCRAP is a nonprofit creative reuse center that provides arts and environmental education using donated materials. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“We do have really environmentally conscious people, but we consume a lot,” he said. “We launched the repair clinics to get people comfortable with the idea of extending the lifespan of clothing by repairing it.”\u003c/p>\n\u003cp>The state of California is also trying to tackle the problem of textile waste. In 2024, Gov. Gavin Newsom signed the \u003ca href=\"https://calmatters.digitaldemocracy.org/bills/ca_202320240sb707\">Responsible Textile Recovery Act\u003c/a>, requiring apparel and textile producers to have a plan for collecting, repairing and recycling their products. It’s the first program of its kind in the nation.\u003c/p>\n\u003cp>After two hours, the library returned to its quiet lull. Twenty-five people left with a beloved piece of clothing ready for another wear, which is 25 fewer things in the city’s landfill.\u003c/p>\n\u003cp>And anyone who didn’t make it that night could always come back next month.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"slug": "compliance-with-californias-right-to-repair-law-needs-fixing-report-finds",
"title": "Compliance With California’s Right to Repair Law Needs Fixing, Report Finds",
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"headTitle": "Compliance With California’s Right to Repair Law Needs Fixing, Report Finds | KQED",
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"content": "\u003cp>A different kind of \u003ca href=\"https://pirg.org/california/media-center/new-report-one-year-after-california-implemented-right-to-repair-law-many-companies-still-do-not-support-repair/\">report card\u003c/a> is taking electronics and appliance companies back to school — assigning their products grades, based not on quality or aesthetics, but on \u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">how readily available\u003c/a> they make repair materials.\u003c/p>\n\u003cp>Apple’s iPhone 16 Pro got an “A,” while Motorola’s razr ultra 2025 flunked according to recent findings by the U.S. Public Interest Research Group, a nonpartisan consumer advocacy organization.\u003c/p>\n\u003cp>Its July report looked at how well companies are complying with \u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">California’s right to repair law\u003c/a>, which went into effect a year ago this month. The law requires manufacturers of electronics and appliances to make the parts, tools and information necessary to repair their products available to consumers.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“ Our main takeaway is that manufacturers need to be doing a better job of complying with California’s right to repair law,” said Jenn Engstrom, the state director of CALPIRG, the state’s branch of U.S. PIRG.\u003c/p>\n\u003cp>The organization graded 25 products in five categories, including cellphones, dishwashers, tablets, gaming consoles, and laptops, and assigned them letter grades based on how well they made repair documentation and parts available to consumers.\u003c/p>\n\u003cp>In general, manufacturers of electronics, like Apple, which has a robust \u003ca href=\"https://support.apple.com/self-service-repair\">self-repair page\u003c/a>, received higher grades than appliance makers. All five laptops surveyed got an “A” or “B.”\u003c/p>\n\u003cfigure id=\"attachment_12049608\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12049608\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Andy Caughman (right) holds a clock while Charlie Kennedy (left) inspects it at a Fixit clinic in Millbrae on Saturday, Feb. 3, 2024. \u003ccite>(Kathryn Styer Martínez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>No dishwasher got above a “C,” meaning repair help was limited, at best, according to the report.\u003c/p>\n\u003cp>An “F” grade indicates that no parts or repair manuals are available.\u003c/p>\n\u003cp>KQED reached out to several of the companies mentioned in the report and only heard back from LG, the South Korean multinational electronics company, which got an “F” for one of its dishwashers.\u003c/p>\n\u003cp>“The CALPRIG grade is baffling,” said John I. Taylor, senior vice president of LG Electronics USA Inc., in an emailed statement. “Their report is incorrect. The service manual and parts for this LG dishwasher are available to consumers in California.”[aside postID=news_11976367 hero='https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-19-KQED-1020x680.jpg']A search of LG’s website produced only an owner’s manual, not a repair manual, for the dishwasher surveyed in the report. This doesn’t comply with California’s right to repair law, according to Engstrom.\u003c/p>\n\u003cp>When KQED asked an LG customer service representative to provide a repair manual via online chat, the technician responded: “Please be informed that only authorized technicians can use that, and we are not allowed to share it with the customer.”\u003c/p>\n\u003cp>Furnished with the text of California’s right to repair law, the agent advised that a customer could call a local authorized service center, which would provide a repair manual. When KQED called a local authorized service center, a representative responded, “We don’t sell repair manuals” and hung up.\u003c/p>\n\u003cp>According to Taylor, LG consumers can request a service manual by calling LG’s Customer Service line. He also cited a link to a website for an authorized parts distributor where spare parts could be purchased for the dishwasher in question.\u003c/p>\n\u003cp>“For right to repair to work effectively, it should not be so hard for consumers to get access to the repair materials needed to fix their devices,” Engstrom said of the exchange with LG.\u003c/p>\n\u003cp>She hopes the report calls attention to this kind of checkered compliance with the state law.\u003c/p>\n\u003cfigure id=\"attachment_11974708\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11974708\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED.jpg\" alt=\"A large room filled with groups of people clustered in groups around tables.\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1536x1024.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1920x1280.jpg 1920w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">People attend a Fixit clinic hosted by the County of San Mateo’s Office of Sustainability at the library in Millbrae, California, on Saturday, Feb. 3, 2024. \u003ccite>(Kathryn Styer Martínez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“[California] Attorney General Bonta may need to step in when companies fail to do so,” she said.\u003c/p>\n\u003cp>Bonta’s office has a website where consumers can \u003ca href=\"https://oag.ca.gov/contact/consumer-complaint-against-business-or-company\">file complaints \u003c/a>against businesses that violate the law. This system has been effective in forcing companies into compliance, Engstrom said, citing a case when a company released repair materials after a \u003ca href=\"https://www.youtube.com/watch?v=FSS9LmRjOhU\">YouTuber who runs a repair business filed a complaint\u003c/a>.\u003c/p>\n\u003cp>The attorney general’s office did not respond to a request for comment about the report.\u003c/p>\n\u003cp>The right to repair movement has been gaining traction nationwide. Eight states have such laws covering consumer electronics, and more states have similar laws covering wheelchairs and cars, according to Engstrom.\u003c/p>\n\u003cp>“Once they go into effect, a full one-third of the US population is covered by some sort of right to repair,” said Peter Mui, the founder of Fixit Clinic, a Bay Area-based pop-up clinic where volunteers help guests perform repairs.\u003c/p>\n\u003cp>But he acknowledged that getting manufacturers to comply was another matter. “We’re going to need enforcement action taken by state attorneys general,” he said.\u003c/p>\n\u003cp>The repair advocacy group \u003ca href=\"http://repair.org\">repair.org\u003c/a> maintains a “\u003ca href=\"https://www.repair.org/know-your-rights\">Know your rights\u003c/a>” page for people living in right-to-repair states.\u003c/p>\n\u003cp>\u003c/p>\n",
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"excerpt": "It’s been one year since California’s right to repair law went into effect. A new report finds that some companies are doing better than others in complying with it. ",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>A different kind of \u003ca href=\"https://pirg.org/california/media-center/new-report-one-year-after-california-implemented-right-to-repair-law-many-companies-still-do-not-support-repair/\">report card\u003c/a> is taking electronics and appliance companies back to school — assigning their products grades, based not on quality or aesthetics, but on \u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">how readily available\u003c/a> they make repair materials.\u003c/p>\n\u003cp>Apple’s iPhone 16 Pro got an “A,” while Motorola’s razr ultra 2025 flunked according to recent findings by the U.S. Public Interest Research Group, a nonpartisan consumer advocacy organization.\u003c/p>\n\u003cp>Its July report looked at how well companies are complying with \u003ca href=\"https://www.kqed.org/news/11976367/bay-areas-fix-it-culture-thrives-as-right-to-repair-law-takes-effect-soon\">California’s right to repair law\u003c/a>, which went into effect a year ago this month. The law requires manufacturers of electronics and appliances to make the parts, tools and information necessary to repair their products available to consumers.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“ Our main takeaway is that manufacturers need to be doing a better job of complying with California’s right to repair law,” said Jenn Engstrom, the state director of CALPIRG, the state’s branch of U.S. PIRG.\u003c/p>\n\u003cp>The organization graded 25 products in five categories, including cellphones, dishwashers, tablets, gaming consoles, and laptops, and assigned them letter grades based on how well they made repair documentation and parts available to consumers.\u003c/p>\n\u003cp>In general, manufacturers of electronics, like Apple, which has a robust \u003ca href=\"https://support.apple.com/self-service-repair\">self-repair page\u003c/a>, received higher grades than appliance makers. All five laptops surveyed got an “A” or “B.”\u003c/p>\n\u003cfigure id=\"attachment_12049608\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-12049608\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2025/07/240202-FixitClinic-KSM-22_qed-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">Andy Caughman (right) holds a clock while Charlie Kennedy (left) inspects it at a Fixit clinic in Millbrae on Saturday, Feb. 3, 2024. \u003ccite>(Kathryn Styer Martínez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>No dishwasher got above a “C,” meaning repair help was limited, at best, according to the report.\u003c/p>\n\u003cp>An “F” grade indicates that no parts or repair manuals are available.\u003c/p>\n\u003cp>KQED reached out to several of the companies mentioned in the report and only heard back from LG, the South Korean multinational electronics company, which got an “F” for one of its dishwashers.\u003c/p>\n\u003cp>“The CALPRIG grade is baffling,” said John I. Taylor, senior vice president of LG Electronics USA Inc., in an emailed statement. “Their report is incorrect. The service manual and parts for this LG dishwasher are available to consumers in California.”\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>A search of LG’s website produced only an owner’s manual, not a repair manual, for the dishwasher surveyed in the report. This doesn’t comply with California’s right to repair law, according to Engstrom.\u003c/p>\n\u003cp>When KQED asked an LG customer service representative to provide a repair manual via online chat, the technician responded: “Please be informed that only authorized technicians can use that, and we are not allowed to share it with the customer.”\u003c/p>\n\u003cp>Furnished with the text of California’s right to repair law, the agent advised that a customer could call a local authorized service center, which would provide a repair manual. When KQED called a local authorized service center, a representative responded, “We don’t sell repair manuals” and hung up.\u003c/p>\n\u003cp>According to Taylor, LG consumers can request a service manual by calling LG’s Customer Service line. He also cited a link to a website for an authorized parts distributor where spare parts could be purchased for the dishwasher in question.\u003c/p>\n\u003cp>“For right to repair to work effectively, it should not be so hard for consumers to get access to the repair materials needed to fix their devices,” Engstrom said of the exchange with LG.\u003c/p>\n\u003cp>She hopes the report calls attention to this kind of checkered compliance with the state law.\u003c/p>\n\u003cfigure id=\"attachment_11974708\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11974708\" src=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED.jpg\" alt=\"A large room filled with groups of people clustered in groups around tables.\" width=\"2000\" height=\"1333\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED.jpg 2000w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-800x533.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1020x680.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-160x107.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1536x1024.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2024/02/240202-FIXITCLINIC-KSM-12-KQED-1920x1280.jpg 1920w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">People attend a Fixit clinic hosted by the County of San Mateo’s Office of Sustainability at the library in Millbrae, California, on Saturday, Feb. 3, 2024. \u003ccite>(Kathryn Styer Martínez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>“[California] Attorney General Bonta may need to step in when companies fail to do so,” she said.\u003c/p>\n\u003cp>Bonta’s office has a website where consumers can \u003ca href=\"https://oag.ca.gov/contact/consumer-complaint-against-business-or-company\">file complaints \u003c/a>against businesses that violate the law. This system has been effective in forcing companies into compliance, Engstrom said, citing a case when a company released repair materials after a \u003ca href=\"https://www.youtube.com/watch?v=FSS9LmRjOhU\">YouTuber who runs a repair business filed a complaint\u003c/a>.\u003c/p>\n\u003cp>The attorney general’s office did not respond to a request for comment about the report.\u003c/p>\n\u003cp>The right to repair movement has been gaining traction nationwide. Eight states have such laws covering consumer electronics, and more states have similar laws covering wheelchairs and cars, according to Engstrom.\u003c/p>\n\u003cp>“Once they go into effect, a full one-third of the US population is covered by some sort of right to repair,” said Peter Mui, the founder of Fixit Clinic, a Bay Area-based pop-up clinic where volunteers help guests perform repairs.\u003c/p>\n\u003cp>But he acknowledged that getting manufacturers to comply was another matter. “We’re going to need enforcement action taken by state attorneys general,” he said.\u003c/p>\n\u003cp>The repair advocacy group \u003ca href=\"http://repair.org\">repair.org\u003c/a> maintains a “\u003ca href=\"https://www.repair.org/know-your-rights\">Know your rights\u003c/a>” page for people living in right-to-repair states.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"id": "closealltabs",
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"title": "Code Switch / Life Kit",
"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
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"source": "Commonwealth Club of California"
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"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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"id": "forum",
"title": "Forum",
"tagline": "The conversation starts here",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"order": 9
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"id": "freakonomics-radio",
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"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
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"apple": "https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519",
"tuneIn": "https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/",
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"id": "fresh-air",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory",
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"hidden-brain": {
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"airtime": "SUN 7pm-8pm",
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"source": "NPR"
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"how-i-built-this": {
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"airtime": "SUN 7:30pm-8pm",
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"link": "/radio/program/how-i-built-this",
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"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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"hyphenacion": {
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"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"order": 15
},
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"jerrybrown": {
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"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
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"order": 18
},
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},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
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"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
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},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
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"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"meta": {
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"rss": "https://rss.art19.com/masters-of-scale"
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},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
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},
"morning-edition": {
"id": "morning-edition",
"title": "Morning Edition",
"info": "\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. Hosts Steve Inskeep, David Greene and Rachel Martin bring you the latest breaking news and features to prepare you for the day.",
"airtime": "MON-FRI 3am-9am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Morning-Edition-Podcast-Tile-360x360-1.jpg",
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"onourwatch": {
"id": "onourwatch",
"title": "On Our Watch",
"tagline": "Deeply-reported investigative journalism",
"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/On-Our-Watch-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/onourwatch",
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"source": "kqed",
"order": 11
},
"link": "/podcasts/onourwatch",
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"apple": "https://podcasts.apple.com/podcast/id1567098962",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM2MC9wb2RjYXN0LnhtbD9zYz1nb29nbGVwb2RjYXN0cw",
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"rss": "https://feeds.npr.org/510360/podcast.xml"
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},
"on-the-media": {
"id": "on-the-media",
"title": "On The Media",
"info": "Our weekly podcast explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. For one hour a week, the show tries to lift the veil from the process of \"making media,\" especially news media, because it's through that lens that we see the world and the world sees us",
"airtime": "SUN 2pm-3pm, MON 12am-1am",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/onTheMedia.png",
"officialWebsiteLink": "https://www.wnycstudios.org/shows/otm",
"meta": {
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"source": "wnyc"
},
"link": "/radio/program/on-the-media",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/on-the-media/id73330715?mt=2",
"tuneIn": "https://tunein.com/radio/On-the-Media-p69/",
"rss": "http://feeds.wnyc.org/onthemedia"
}
},
"pbs-newshour": {
"id": "pbs-newshour",
"title": "PBS NewsHour",
"info": "Analysis, background reports and updates from the PBS NewsHour putting today's news in context.",
"airtime": "MON-FRI 3pm-4pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/PBS-News-Hour-Podcast-Tile-360x360-1.jpg",
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},
"link": "/radio/program/pbs-newshour",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/pbs-newshour-full-show/id394432287?mt=2",
"tuneIn": "https://tunein.com/radio/PBS-NewsHour---Full-Show-p425698/",
"rss": "https://www.pbs.org/newshour/feeds/rss/podcasts/show"
}
},
"perspectives": {
"id": "perspectives",
"title": "Perspectives",
"tagline": "KQED's series of daily listener commentaries since 1991",
"info": "KQED's series of daily listener commentaries since 1991.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/01/Perspectives_Tile_Final.jpg",
"officialWebsiteLink": "/perspectives/",
"meta": {
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"source": "kqed",
"order": 14
},
"link": "/perspectives",
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"npr": "https://www.npr.org/podcasts/432309616/perspectives",
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"planet-money": {
"id": "planet-money",
"title": "Planet Money",
"info": "The economy explained. Imagine you could call up a friend and say, Meet me at the bar and tell me what's going on with the economy. Now imagine that's actually a fun evening.",
"airtime": "SUN 3pm-4pm",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/planetmoney.jpg",
"officialWebsiteLink": "https://www.npr.org/sections/money/",
"meta": {
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"source": "npr"
},
"link": "/radio/program/planet-money",
"subscribe": {
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"apple": "https://itunes.apple.com/us/podcast/planet-money/id290783428?mt=2",
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"rss": "https://feeds.npr.org/510289/podcast.xml"
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},
"politicalbreakdown": {
"id": "politicalbreakdown",
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