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Central Valley 911 Dispatch Training Program Gives Students Real World Experience

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Students in a criminal justice program at Matilda Torres High School in Madera, Calif., debrief a phone call scenario. (Samantha Rangel/KVPR)

Here are the morning’s top stories on Wednesday, March 24, 2026

  • 911 dispatchers are often the first voice people hear in an emergency. But across the country, it’s getting harder to find people trained to answer those calls. Two programs in the U.S. are trying to change that, and one is in the San Joaquin Valley. 
  • An appeals court has denied the state attorney general’s request to stop Riverside County Sheriff Chad Bianco’s effort to recount ballots from last year’s special election.
  • A new poll from the California Democratic Party shows two Republicans leading the state’s crowded race for governor, and nearly a quarter of voters still undecided.

Central Valley students get firsthand training as 911 dispatchers

The Fresno County Superintendent of Schools recently unveiled the state’s first mobile 911 dispatch training center. It’s for students in a career technical education program, and it travels to high school campuses across the Central Valley that offer criminal justice courses. It will stay at Matilda Torres for two weeks, then it moves on to schools in Clovis, Caruthers, Mendota, and other towns in Fresno and Madera counties – and it will return next year to make the same rounds once again.

Even though the calls are simulated and powered by artificial intelligence, Matilda Torres High School senior Jacqueline Gutierrez said they felt real the moment she put on her headset. “It did feel really real, like in the adrenaline, your hands are shaking,” Gutierrez said. “You could hear gunshots going off in the background, it gets your nerves up. But you have to remind yourself to calm down, because you have to be calm in that situation, because you’re the one helping the person.”

The goal is simple: give students real-world training early, and prepare them for careers in public safety. Once students complete 20 hours in the trailer, they also earn college credits.

Reyna Martinez is a dispatch supervisor with the Fresno County Sheriff’s Office. She helps run the simulations, and she says the intensity of the training is intentional. “We can choose the voice, how the voice sounds like, if they’re panicked, if they’re polite, if they’re whispering, if they’re yelling,” Martinez said. “We can also create background noises, things like that, to make it as realistic as possible.”

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Students answer the phone, ask questions, and gather all the critical details – just like in a real emergency. “I try to base it on actual calls that we have, the type of scenario,” Martinez said. “Other things will obviously be changed for them and then made so that it is appropriate for high school students.” When the call ends, an AI tool scores their performance based on how well they handled the emergency.

This kind of training is becoming increasingly important. Across the country, dispatch centers are struggling to find workers. In 2022, a study by the federal government estimated that nearly a third of emergency centers reported high vacancy rates.

Court denies California’s bid to halt Riverside sheriff’s recount of 2025 election ballots

A California court on Tuesday quickly denied Attorney General Rob Bonta’s request to halt the Riverside County Sheriff Department’s effort to recount ballots from the November 2025 special election.

In an unprecedented move, Riverside County Sheriff Chad Bianco, a Republican who is running for governor, seized roughly 650,000 ballots and began conducting a recount of votes. At a press conference Friday, he characterized the investigation as a “fact-finding mission” that is intended “just as much to prove the election is accurate as it is to show otherwise.”

Bonta’s office this month ordered Bianco and the Riverside County Sheriff Department to pause its work, citing “grave concerns” over the legality of the criminal investigation. The state Justice Department instructed the sheriff’s department to share any information that could substantiate its concerns in order to understand the basis for the investigation.

Those orders went unheeded, according to court filings. Bonta’s lawsuit in the 4th District Court of Appeal, filed Monday, asked that the court intervene in order “to prevent further abuse of the criminal process.”  But a three-judge panel struck down Bonta’s request, writing that he should have filed his complaint with the Riverside County court. Bonta’s office said they were “evaluating next steps to ensure a swift and appropriate resolution to this matter.” “The Sheriff has not identified any particular crime that may have been committed by anyone — a necessary predicate to obtain a criminal search warrant,” said the attorney general’s office in an earlier statement to CalMatters. “The Riverside County Sheriff’s Office is not equipped nor legally authorized to play the role of elections monitor. By all appearances, this investigation is little more than a fishing expedition meant to sow distrust and undermine public confidence in our elections.”

Bonta has taken particular issue with the sworn statements that Bianco has made to a Riverside County judge to obtain warrants allowing him to seize the ballots. The sheriff got two warrants in February and another last week after receiving a complaint about ballot discrepancies from a Riverside County citizens’ group. Bonta has said the sheriff’s department statements his office reviewed did not establish enough probable cause to justify seizing election materials. The citizens’ group claimed Riverside County elections officials overstated the number of ballots counted in the November special election over Democrat-drawn congressional maps. Registrar of Voters Art Tinoco has denied the group’s claims and told county supervisors last month the group was using incomplete data that did not include confidential, provisional and other ballots his office received.

CA Democratic governor hopefuls not bowing out

Ten weeks before the primary election, California Democrats still haven’t narrowed down the field of candidates enough to reduce the chances of splitting the vote so much that two Republicans make it to the ballot in November.

That’s what polling released by the Democratic Party on Tuesday showed, with the two GOP candidates — Riverside County Sheriff Chad Bianco and former Fox News host Steve Hilton — tied for the lead, and Democrats Rep. Eric Swalwell, billionaire Tom Steyer and former Rep. Katie Porter roughly tied behind them. The results mirrored other recent polls in the race.

It was the first of several polls party chairperson Rusty Hicks intends to release in an effort to nudge some of the candidates to drop out. “If you’re polling at 1 to 2 percent, do you have a path to get to 20? That’s the question,” he said. “Do you have a path to put you in a position to win the primary election?”

But the lower-polling candidates remain unlikely to bow out. Former controller Betty Yee, polling at 1 to 2 percent, told reporters Tuesday afternoon that she’s “staying the course.” Yee is the former vice chairperson of the party and placed second in a tally of party delegates’ support last month.

The primary is June 2. About a quarter of likely voters remain undecided.

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