The Citizen app, which, like Nextdoor, has been blamed for inciting vigilantism, recently launched a private service of on-call safety experts that users can contact 24/7 for help. Called “Protect,” this service monitors a user’s location, connecting them with a Citizen employee who can decide to bump the situation up to a 911 call. We’ll hear about the new frontier of safety apps and why critics say these crime and safety-reporting apps promote harassment, racial bias and over-surveillance.
Citizen App Adds 24/7 Safety Experts, Raising Questions About Disaster Voyeurism, Vigilantism
(Getty Images, Cindy Ord / Staff)
Nicol Turner Lee, director, the Center for Technology Innovation, The Brookings Institution
Matthew Guariglia, policy analyst, Electronic Frontier Foundation
Heather Kelly, technology reporter, The Washington Post