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I got this wrong, and I take responsibility for that.”\u003c/p>\n\u003cp>Meta, like other social media companies, enjoyed a financial boost during the pandemic lockdown era because more people stayed home and scrolled on their phones and computers. But as the lockdowns ended and people started going outside again, revenue growth began to falter.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. 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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. The company has also slashed its real estate footprint and said that with so many employees working outside of the office, the company will transition to desk sharing for those that remain.\u003c/p>\n\u003cp>More cost cuts at Meta will be rolled out in coming months, Zuckerberg said.\u003c/p>\n\u003cp>Zuckerberg told employees Wednesday that they will receive an email letting them know if they are among those being let go. Access to most company systems will be cut off for people losing their jobs, he said, due to the sensitive nature of that information.\u003c/p>\n\u003cp>“We’re keeping email addresses active throughout the day so everyone can say farewell,” Zuckerberg said.\u003c/p>\n\u003cp>Former employees will receive 16 weeks of base pay, plus two additional weeks for every year with the company, Zuckerberg said. Health insurance for those employees and their families will continue for six months.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Shares of Meta Platforms Inc. jumped almost 5% before the opening bell Wednesday.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Agreement Reached With Striking Janitors at Meta Offices",
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"content": "\u003cp style=\"text-align: left;\">\u003ci>Updated Tuesday, 11 a.m.\u003c/i>\u003c/p>\n\u003cp>Janitors who clean Meta’s offices reached an agreement with the contracting firm that hires them, ending a strike that started last week in response to mass layoffs.\u003c/p>\n\u003cp>\"From the negotiations that happened over the weekend, we were able to reduce the amount of layoffs and increase sustainability of the workforce that is still there,\" said Sebastian Silva, communications coordinator for Service Employees International Union-United Service Workers West, the union representing many janitors in Silicon Valley. [pullquote size=\"medium\" align=\"right\" citation=\"David Huerta, president, SEIU-USWW\"]'It is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.'[/pullquote]The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.[aside postID=\"news_11928247\" label=\"Related Post\"]The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp style=\"text-align: left;\">\u003ci>Updated Tuesday, 11 a.m.\u003c/i>\u003c/p>\n\u003cp>Janitors who clean Meta’s offices reached an agreement with the contracting firm that hires them, ending a strike that started last week in response to mass layoffs.\u003c/p>\n\u003cp>\"From the negotiations that happened over the weekend, we were able to reduce the amount of layoffs and increase sustainability of the workforce that is still there,\" said Sebastian Silva, communications coordinator for Service Employees International Union-United Service Workers West, the union representing many janitors in Silicon Valley. \u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"slug": "facebooks-group-admins-at-their-wits-end-over-content-moderation",
"title": "Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation",
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"headTitle": "Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation | KQED",
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"content": "\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=PgGAZOIHxTs\u003c/p>\n\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.[pullquote size=\"medium\" align=\"right\" citation=\"Nick Wright, founder, History Alliance Groups on Facebook\"]‘We are now being penalized by Facebook for running these groups as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse.’[/pullquote]\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/PgGAZOIHxTs'\n title='//www.youtube.com/embed/PgGAZOIHxTs'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"slug": "sister-of-slain-oakland-security-officer-sues-facebook-over-killing-tied-to-right-wing-extremists",
"title": "Sister of Slain Oakland Security Officer Sues Facebook Over Killing Tied to Right-Wing Extremists",
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"headTitle": "Sister of Slain Oakland Security Officer Sues Facebook Over Killing Tied to Right-Wing Extremists | KQED",
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"content": "\u003cp>The sister of a federal security officer who was fatally shot while guarding a courthouse during George Floyd-related protests \u003ca href=\"https://www.documentcloud.org/documents/21174499-underwood-v-meta-complaint\">has sued Facebook\u003c/a>, accusing the tech giant of playing a role in radicalizing the alleged shooter.\u003c/p>\n\u003cp>Dave Patrick Underwood, 53, was shot and killed on May 29, 2020, in Oakland. Authorities have charged suspected gunman Steven Carrillo with murder. Investigators say \u003ca href=\"https://www.kqed.org/news/11824604/man-charged-in-killings-of-oakland-federal-officer-santa-cruz-deputy-linked-to-right-wing-extremist-group\">Carrillo had ties to the far-right, anti-government boogaloo movement\u003c/a> and that he organized with other boogaloo supporters on Facebook, including his alleged getaway driver, Robert A. Justus Jr., of Millbrae. Carrillo also faces murder charges in the June 5, 2020, \u003ca href=\"https://www.kqed.org/news/11823427/hundreds-mourn-santa-clara-county-sheriffs-deputy-killed-over-the-weekend\">ambush killing\u003c/a> of a Santa Cruz County sheriff’s deputy.\u003c/p>\n\u003cp>In a suit filed Thursday in California state court against Meta, Facebook’s parent company, Angela Underwood Jacobs accused Facebook officials of being aware that the social network was being used as a recruitment tool for boogaloo adherents, yet did not take steps to stop recommending boogaloo-related pages until after Underwood’s death. The suit called the deadly shooting “the culmination of an extremist plot hatched and planned on Facebook by two men who Meta connected through Facebook’s groups infrastructure and its use of algorithms designed and intended to increase user engagement and, correspondingly, Meta’s profits.”\u003c/p>\n\u003cp>The boogaloo movement is a collection of far-right extremists who claim to want to overthrow the U.S. government through a second civil war. Sometimes clad in Hawaiian-print T-shirts, the group is known to be heavily armed and is highly active online.\u003c/p>\n\u003cp>[aside postID=news_11824604 hero='https://ww2.kqed.org/app/uploads/sites/10/2020/06/Carrillo-van-oakland-1020x631.jpg']Lawyers for Underwood Jacobs claim Facebook was negligent in designing a product “to promote and engage its users in extremist content” despite knowing that it could lead to potential violence.\u003c/p>\n\u003cp>“Facebook Inc. knew or could have reasonably foreseen that one or more individuals would be likely to become radicalized upon joining boogaloo-related groups on Facebook,” the suit states.\u003c/p>\n\u003cp>Federal investigators have said Carrillo, a staff sergeant at Fairfield’s Travis Air Force Base at the time of the shooting, used Facebook to communicate with other boogaloo supporters. On the same day Underwood was killed, Carrillo allegedly posted to a Facebook group that he planned to go to the George Floyd protests in Oakland to “show them the real targets. Use their anger to fuel our fire,” he allegedly wrote. “We have mobs of angry people to use to our advantage,” he wrote, according to federal prosecutors.\u003c/p>\n\u003cp>Authorities say Carrillo wrote that the protest was “a group opportunity to target the specialty soup bois,” a phrase boogaloo adherents use to refer to law enforcement officials because of the “alphabet soup” of federal law enforcement acronyms.\u003c/p>\n\u003cp>Underwood Jacobs’s suit contends that if Facebook had altered its algorithm so it was not recommending and promoting boogaloo groups, Carrillo may never have connected online with others in the extremist movement.\u003c/p>\n\u003cp>“Facebook bears responsibility for the murder of my brother,” Underwood Jacobs said.\u003c/p>\n\u003cp>Facebook did not have an immediate response to the suit.\u003c/p>\n\u003cfigure id=\"attachment_11901003\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11901003 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg\" alt='A Black woman with long, straight hair sits beneath a bright light at a large wooden desk with two plastic water bottles and a pump bottle of hand sanitizer, a white placard in front of her saying in all-capital letters, \"MS. ANGELA UNDERWOOD JACOBS.\" She looks to her direct left, as if someone out of the frame is speaking. Behind her sits a bald White man wearing a gray suit, a yellow tie, and a black facemask.' width=\"1920\" height=\"1200\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-800x500.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1020x638.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-160x100.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1536x960.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Angela Underwood Jacobs, whose brother David Underwood was shot and killed in 2020 by a suspect investigators say had right-wing extremist ties while working as a federal security officer in Oakland, attends a June 10, 2020, hearing on Capitol Hill about policing practices and law enforcement accountability prompted by the police murder of George Floyd. \u003ccite>(Brendan Smialowski/Pool/AFP via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The lawsuit is the latest attempt to hold a Big Tech company accountable for real-world harm.\u003c/p>\n\u003cp>Social media companies largely escape legal responsibility in such cases thanks to a law known as Section 230, which prevents online platforms from being held liable for what users post.\u003c/p>\n\u003cp>There have been rare exceptions in attempts to advance lawsuits against tech companies, like when an appeals court \u003ca href=\"https://www.npr.org/2021/05/04/993579600/snapchat-can-be-sued-for-role-in-fatal-car-crash-court-rules\">found that Snapchat could be sued\u003c/a> for a feature that allegedly encouraged reckless driving.\u003c/p>\n\u003cp>Eric Goldman, a professor at Santa Clara University School of Law who studies Section 230, said Facebook likely will invoke the legal shield in this case, but he said the suit faces other hurdles, as well.\u003c/p>\n\u003cp>“There have been a number of lawsuits trying to establish that Facebook is liable for how violent groups and terrorists used their services,” Goldman said. “And courts have consistently rejected those claims because services like Facebook aren’t responsible for harms caused by people using the service.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The lawsuit leans heavily on the \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">Facebook Files\u003c/a>, a cache of internal company documents exposed in a series of stories by The Wall Street Journal. Among the allegations is that Facebook’s algorithm promotes extremism through inflammatory and divisive content in order to keep users engaged and advertising dollars rolling in. Facebook researchers have estimated that the social network only catches between 3% and 5% of hate speech on the platform.\u003c/p>\n\u003cp>In a statement, lawyers for Underwood Jacobs said the Facebook Files revealed “Facebook’s active role in shaping the content on its website as well as creating and building groups on the platform – activities that fall outside of the conduct protected by Section 230.”\u003c/p>\n\u003cp>Facebook has reportedly \u003ca href=\"https://www.theverge.com/2021/10/12/22722885/facebook-militarized-social-movements-banned-internal-list-leak\">banned nearly 1,000 private groups\u003c/a> focused on “militarized social movements” like boogaloo.\u003c/p>\n\u003cp>Facebook has previously acknowledged its role in militia-fueled violence. In August 2020, Facebook CEO Mark Zuckerberg said it made an “operational mistake” in failing to remove a page for a militia group that called for armed citizens to enter Kenosha, Wisconsin. Two protesters were shot and killed there during demonstrations over the police shooting of Jacob Blake.\u003c/p>\n\u003cp>The same month, \u003ca href=\"https://about.fb.com/news/2020/08/addressing-movements-and-organizations-tied-to-violence/\">Facebook said it took down 2,400 pages\u003c/a> and more than 14,000 groups on the site started by militia groups.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2022 NPR. To see more, visit \u003ca href=\"https://www.npr.org/\">npr.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Sister+of+slain+security+officer+sues+Facebook+over+killing+tied+to+Boogaloo+movement&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The sister of a federal security officer who was fatally shot while guarding a courthouse during George Floyd-related protests \u003ca href=\"https://www.documentcloud.org/documents/21174499-underwood-v-meta-complaint\">has sued Facebook\u003c/a>, accusing the tech giant of playing a role in radicalizing the alleged shooter.\u003c/p>\n\u003cp>Dave Patrick Underwood, 53, was shot and killed on May 29, 2020, in Oakland. Authorities have charged suspected gunman Steven Carrillo with murder. Investigators say \u003ca href=\"https://www.kqed.org/news/11824604/man-charged-in-killings-of-oakland-federal-officer-santa-cruz-deputy-linked-to-right-wing-extremist-group\">Carrillo had ties to the far-right, anti-government boogaloo movement\u003c/a> and that he organized with other boogaloo supporters on Facebook, including his alleged getaway driver, Robert A. Justus Jr., of Millbrae. Carrillo also faces murder charges in the June 5, 2020, \u003ca href=\"https://www.kqed.org/news/11823427/hundreds-mourn-santa-clara-county-sheriffs-deputy-killed-over-the-weekend\">ambush killing\u003c/a> of a Santa Cruz County sheriff’s deputy.\u003c/p>\n\u003cp>In a suit filed Thursday in California state court against Meta, Facebook’s parent company, Angela Underwood Jacobs accused Facebook officials of being aware that the social network was being used as a recruitment tool for boogaloo adherents, yet did not take steps to stop recommending boogaloo-related pages until after Underwood’s death. The suit called the deadly shooting “the culmination of an extremist plot hatched and planned on Facebook by two men who Meta connected through Facebook’s groups infrastructure and its use of algorithms designed and intended to increase user engagement and, correspondingly, Meta’s profits.”\u003c/p>\n\u003cp>The boogaloo movement is a collection of far-right extremists who claim to want to overthrow the U.S. government through a second civil war. Sometimes clad in Hawaiian-print T-shirts, the group is known to be heavily armed and is highly active online.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Lawyers for Underwood Jacobs claim Facebook was negligent in designing a product “to promote and engage its users in extremist content” despite knowing that it could lead to potential violence.\u003c/p>\n\u003cp>“Facebook Inc. knew or could have reasonably foreseen that one or more individuals would be likely to become radicalized upon joining boogaloo-related groups on Facebook,” the suit states.\u003c/p>\n\u003cp>Federal investigators have said Carrillo, a staff sergeant at Fairfield’s Travis Air Force Base at the time of the shooting, used Facebook to communicate with other boogaloo supporters. On the same day Underwood was killed, Carrillo allegedly posted to a Facebook group that he planned to go to the George Floyd protests in Oakland to “show them the real targets. Use their anger to fuel our fire,” he allegedly wrote. “We have mobs of angry people to use to our advantage,” he wrote, according to federal prosecutors.\u003c/p>\n\u003cp>Authorities say Carrillo wrote that the protest was “a group opportunity to target the specialty soup bois,” a phrase boogaloo adherents use to refer to law enforcement officials because of the “alphabet soup” of federal law enforcement acronyms.\u003c/p>\n\u003cp>Underwood Jacobs’s suit contends that if Facebook had altered its algorithm so it was not recommending and promoting boogaloo groups, Carrillo may never have connected online with others in the extremist movement.\u003c/p>\n\u003cp>“Facebook bears responsibility for the murder of my brother,” Underwood Jacobs said.\u003c/p>\n\u003cp>Facebook did not have an immediate response to the suit.\u003c/p>\n\u003cfigure id=\"attachment_11901003\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11901003 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg\" alt='A Black woman with long, straight hair sits beneath a bright light at a large wooden desk with two plastic water bottles and a pump bottle of hand sanitizer, a white placard in front of her saying in all-capital letters, \"MS. ANGELA UNDERWOOD JACOBS.\" She looks to her direct left, as if someone out of the frame is speaking. Behind her sits a bald White man wearing a gray suit, a yellow tie, and a black facemask.' width=\"1920\" height=\"1200\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-800x500.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1020x638.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-160x100.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1536x960.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Angela Underwood Jacobs, whose brother David Underwood was shot and killed in 2020 by a suspect investigators say had right-wing extremist ties while working as a federal security officer in Oakland, attends a June 10, 2020, hearing on Capitol Hill about policing practices and law enforcement accountability prompted by the police murder of George Floyd. \u003ccite>(Brendan Smialowski/Pool/AFP via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The lawsuit is the latest attempt to hold a Big Tech company accountable for real-world harm.\u003c/p>\n\u003cp>Social media companies largely escape legal responsibility in such cases thanks to a law known as Section 230, which prevents online platforms from being held liable for what users post.\u003c/p>\n\u003cp>There have been rare exceptions in attempts to advance lawsuits against tech companies, like when an appeals court \u003ca href=\"https://www.npr.org/2021/05/04/993579600/snapchat-can-be-sued-for-role-in-fatal-car-crash-court-rules\">found that Snapchat could be sued\u003c/a> for a feature that allegedly encouraged reckless driving.\u003c/p>\n\u003cp>Eric Goldman, a professor at Santa Clara University School of Law who studies Section 230, said Facebook likely will invoke the legal shield in this case, but he said the suit faces other hurdles, as well.\u003c/p>\n\u003cp>“There have been a number of lawsuits trying to establish that Facebook is liable for how violent groups and terrorists used their services,” Goldman said. “And courts have consistently rejected those claims because services like Facebook aren’t responsible for harms caused by people using the service.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The lawsuit leans heavily on the \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">Facebook Files\u003c/a>, a cache of internal company documents exposed in a series of stories by The Wall Street Journal. Among the allegations is that Facebook’s algorithm promotes extremism through inflammatory and divisive content in order to keep users engaged and advertising dollars rolling in. Facebook researchers have estimated that the social network only catches between 3% and 5% of hate speech on the platform.\u003c/p>\n\u003cp>In a statement, lawyers for Underwood Jacobs said the Facebook Files revealed “Facebook’s active role in shaping the content on its website as well as creating and building groups on the platform – activities that fall outside of the conduct protected by Section 230.”\u003c/p>\n\u003cp>Facebook has reportedly \u003ca href=\"https://www.theverge.com/2021/10/12/22722885/facebook-militarized-social-movements-banned-internal-list-leak\">banned nearly 1,000 private groups\u003c/a> focused on “militarized social movements” like boogaloo.\u003c/p>\n\u003cp>Facebook has previously acknowledged its role in militia-fueled violence. In August 2020, Facebook CEO Mark Zuckerberg said it made an “operational mistake” in failing to remove a page for a militia group that called for armed citizens to enter Kenosha, Wisconsin. Two protesters were shot and killed there during demonstrations over the police shooting of Jacob Blake.\u003c/p>\n\u003cp>The same month, \u003ca href=\"https://about.fb.com/news/2020/08/addressing-movements-and-organizations-tied-to-violence/\">Facebook said it took down 2,400 pages\u003c/a> and more than 14,000 groups on the site started by militia groups.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2022 NPR. To see more, visit \u003ca href=\"https://www.npr.org/\">npr.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Sister+of+slain+security+officer+sues+Facebook+over+killing+tied+to+Boogaloo+movement&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"content": "\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook’s ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>“Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,” the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, “amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,” Kairos’s executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn’t doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there’s been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of “\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>” of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its “VIP” users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1.jpg 1620w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a “sledgehammer.”\u003c/p>\n\u003cp>“They start deleting your member comments. They start deleting threads. We’ve even had our groups deleted by Facebook without comment, without notice,” he said.\u003c/p>\n\u003cp>Wright says Facebook deleted his alliance’s \u003ca href=\"https://www.facebook.com/groups/WWIIHistory/\" target=\"_blank\" rel=\"noopener noreferrer\">WWII & Military History\u003c/a> group. In retrospect, he says, he presumes there were too many instances when a post or comment included a slur that was common in the 1930s and 1940s.\u003c/p>\n\u003cp>[aside postID=\"news_11813372,news_11827831,news_11866331\" label=\"Related Coverage\"]But there was no communication or warning from the company before the group was deleted, he said. Other groups he’s been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>“They wouldn’t tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,” Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group’s 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>“It’s U.S. history, right?” Wright said. “It’s not, you know, some right-edge, you know, cis-theory group. It’s simply things that happened.”\u003c/p>\n\u003cp>He later learned Facebook’s AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there’s no recourse for exasperated group administrators who feel they’ve been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it’s made to counter hate speech and other violations of its community standards. The company, for instance, claims that “prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.”\u003c/p>\n\u003cp>“We want Facebook and Instagram to be places where people have a voice,” the company said in the report. “To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.”\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>“Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,” the group said in its statement. “Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.”\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook’s ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>“Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,” the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, “amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,” Kairos’s executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn’t doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there’s been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of “\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>” of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its “VIP” users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1.jpg 1620w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a “sledgehammer.”\u003c/p>\n\u003cp>“They start deleting your member comments. They start deleting threads. We’ve even had our groups deleted by Facebook without comment, without notice,” he said.\u003c/p>\n\u003cp>Wright says Facebook deleted his alliance’s \u003ca href=\"https://www.facebook.com/groups/WWIIHistory/\" target=\"_blank\" rel=\"noopener noreferrer\">WWII & Military History\u003c/a> group. In retrospect, he says, he presumes there were too many instances when a post or comment included a slur that was common in the 1930s and 1940s.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>But there was no communication or warning from the company before the group was deleted, he said. Other groups he’s been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>“They wouldn’t tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,” Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group’s 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>“It’s U.S. history, right?” Wright said. “It’s not, you know, some right-edge, you know, cis-theory group. It’s simply things that happened.”\u003c/p>\n\u003cp>He later learned Facebook’s AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there’s no recourse for exasperated group administrators who feel they’ve been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it’s made to counter hate speech and other violations of its community standards. The company, for instance, claims that “prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.”\u003c/p>\n\u003cp>“We want Facebook and Instagram to be places where people have a voice,” the company said in the report. “To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.”\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>“Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,” the group said in its statement. “Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.”\u003cbr>\n\u003c/p>\u003c/div>",
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"content": "\u003cp>Facebook’s new corporate name is Meta, CEO Mark Zuckerberg announced on Thursday, in an apparent effort to recast the company’s public image from battered social network to tech innovator focused on building the next generation of online interaction known as the “metaverse.”\u003c/p>\n\u003cp>The Facebook app used by almost 3 billion people around the world every month will keep its name. But speaking at the company’s Connect virtual reality conference, Zuckerberg said the time had come to overhaul Facebook’s identity to reflect its broader ambitions.\u003c/p>\n\u003cp>“It is time for us to adopt a new company brand to encompass everything that we do,” he said. “From now on we’re going to be metaverse first, not Facebook first.”\u003c/p>\n\u003cp>Seventeen years after Zuckerberg founded Facebook in his Harvard dorm room, the company’s brand has been badly dented by a succession of crises, from \u003ca href=\"https://www.npr.org/2018/02/17/586690342/mueller-indictment-of-russian-operatives-details-playbook-of-information-warfare\">Russian interference\u003c/a> in the 2016 election to the \u003ca href=\"https://www.npr.org/2019/07/24/741282397/facebook-to-pay-5-billion-to-settle-ftc-privacy-case\">Cambridge Analytica data privacy scandal\u003c/a>, which became public in 2018, to last month’s damaging \u003ca href=\"https://www.npr.org/2021/10/25/1049015366/the-facebook-papers-what-you-need-to-know\">revelations\u003c/a> from a former employee turned \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">whistleblower\u003c/a>.\u003c/p>\n\u003cp>But even as the company has been pummeled by a wave of critical news coverage about the harms the platform has perpetuated, based on the recently released trove of internal documents, Zuckerberg has unapologetically kept his focus on the metaverse, describing it on Thursday as the company’s new “North Star.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>He says the metaverse is the next big computing platform to which people’s attention, and dollars, will shift in the coming years. And he wants the newly christened Meta to play a prime role in creating it, and turning it into big business.\u003c/p>\n\u003cp>“Building our social media apps will always be an important focus for us. But right now, our brand is so tightly linked to one product that it can’t possibly represent everything that we’re doing today, let alone in the future,” Zuckerberg said.\u003c/p>\n\u003ch3>So just what is the metaverse anyway?\u003c/h3>\n\u003cp>Zuckerberg announced the new name in a glitzy video presentation that served as an explainer about the metaverse, a futuristic and vaguely defined concept that’s become a Silicon Valley buzzword in recent years.\u003c/p>\n\u003cp>The term metaverse was coined by science fiction writer \u003ca href=\"https://www.vanityfair.com/news/2017/06/neal-stephenson-metaverse-snow-crash-silicon-valley-virtual-reality\">Neal Stephenson\u003c/a> in his 1992 novel “Snow Crash\u003cem>.” \u003c/em>Enthusiasts use it to refer to immersive virtual spaces where people can \u003ca href=\"https://www.wbur.org/hereandnow/2020/05/13/video-games-isolation\">play games\u003c/a>, \u003ca href=\"https://www.npr.org/sections/coronavirus-live-updates/2020/04/24/843631981/travis-scotts-fortnite-event-draws-record-audience\">attend concerts\u003c/a>, \u003ca href=\"https://www.cbsnews.com/news/facebook-launches-horizon-workrooms-virtual-reality-app/\">meet with colleagues\u003c/a> and buy various \u003ca href=\"https://www.bloomberg.com/news/features/2021-06-16/non-fungible-tokens-and-the-metaverse-are-digital-fashion-s-next-frontiers\">digital goods\u003c/a> and services.\u003c/p>\n\u003cp>[aside label=\"related coverage\" tag=\"facebook\"]Facebook demonstrated many of those experiences on Thursday: showing Zuckerberg riding a virtual reality electric hydrofoil (in a nod to his \u003ca href=\"https://www.cnbc.com/2021/07/11/mark-zuckerberg-hydrofoil-photos-what-is-hydrofoiling.html\">real-life hobby\u003c/a>), fencing with a hologram, and walking through a 3D rendering of his “home space.”\u003c/p>\n\u003cp>Earlier this week, Facebook told investors its spending on virtual reality and other next-generation products and services will take a $10 billion bite out of its overall operating profit this year. It also announced \u003ca href=\"https://www.npr.org/2021/10/18/1047033994/facebook-metaverse-10-000-workers-europe-virtual-reality\">plans to hire 10,000 workers in Europe\u003c/a> over the next five years to build the metaverse.\u003c/p>\n\u003cp>On Thursday, Zuckerberg said he expects to invest “many billions of dollars for years to come,” painting a vision of the future where a billion people will use the metaverse and it will generate hundreds of billions of dollars in digital commerce — while acknowledging that goal remains “a long way off.”\u003c/p>\n\u003cp>“We are fully committed to this,” Zuckerberg said. “It is the next chapter of our work and, we believe, for the internet overall.”\u003c/p>\n\u003cp>In a nod to Facebook’s long run of crises, Zuckerberg devoted part of the presentation to emphasizing that the company will prioritize privacy and safety as it builds its new virtual services and hardware.\u003c/p>\n\u003cp>“Privacy standards will be built into the metaverse from Day One,” he said. “One of the lessons I’ve internalized from the last five years is we need to emphasize these principles from the start.”\u003c/p>\n\u003ch3>Potential key to the company’s existence\u003c/h3>\n\u003cp>Staying on top of the next big thing in tech is about more than just Zuckerberg’s interest in Silicon Valley’s latest fad: It’s about his company’s continued existence, which depends on attracting younger users.\u003c/p>\n\u003cp>The leaked internal documents show Facebook is worried about \u003ca href=\"http://d/\">losing relevance\u003c/a> as its user base grows older. \u003ca href=\"https://www.bloomberg.com/news/articles/2021-10-25/facebook-files-show-growth-struggles-as-young-users-in-u-s-decline\">People under 30 are spending less time on the platform\u003c/a>, posting less and sending fewer messages, according to an internal report prepared in March and reported on by Bloomberg.\u003c/p>\n\u003cp>Meanwhile, Instagram, which the company views as a pipeline for younger users who will eventually age into its other apps, is losing teenagers to other social media platforms — \u003ca href=\"https://www.nytimes.com/2021/10/16/technology/instagram-teens.html\">a phenomenon the company identified as an “existential threat,”\u003c/a> The New York Times reported.\u003c/p>\n\u003cp>Zuckerberg told investors on Monday he’s reorienting the company around appealing to young adults age 18 to 29, rather than the older crowd that has become its core. He cited threats including short-video app TikTok, which he said is “one of the most effective competitors that we have ever faced.”\u003c/p>\n\u003cp>The company’s big corporate overhaul comes as Congress threatens to pass tougher regulations on the tech industry, with some lawmakers saying it has grown so big and powerful that it’s like Big Tobacco was in its heyday.\u003c/p>\n\u003cp>“Facebook is going through so much turmoil, so much negativity” that the name change risks looking like “you are trying to hide something,” said Prashant Malaviya, a marketing professor at Georgetown University’s McDonough School of Business.\u003c/p>\n\u003ch3>Changing names often yields mixed results\u003c/h3>\n\u003cp>Other companies have changed their names in times of crisis with mixed results. In 2001, when Marlboro cigarette maker Philip Morris announced plans to rename itself Altria, a former Food and Drug Administration commissioner accused the company of \u003ca href=\"https://www.nytimes.com/2001/11/16/business/philip-morris-to-change-name-to-altria.html\">“running away from tobacco.”\u003c/a>\u003c/p>\n\u003cp>Malaviya says the Altria rebranding worked at the corporate level — but he points out the company never attempted to change the name of the product itself.\u003c/p>\n\u003cp>Similarly, the Facebook social network, known internally as the “big blue app,” isn’t going anywhere.\u003c/p>\n\u003cp>“The Facebook brand is going to continue to exist. The app will be there. Instagram is still going to be there,” Malaviya said. “And that’s where we have the problems with what the company is doing.”\u003c/p>\n\u003cp>In 2015, \u003ca href=\"https://www.npr.org/sections/thetwo-way/2015/08/10/431388769/google-creates-new-parent-company-called-alphabet\">Google reorganized under a new parent company called Alphabet\u003c/a>, and its founders handed over the day-to-day running of its lucrative search engine — although the company is still widely referred to as “Google.”\u003c/p>\n\u003cp>If that history is any guide, Malaviya says, don’t expect the name “Facebook” to disappear from conversation or headlines.\u003c/p>\n\u003cp>“Even if they’re talking about this new company, the people on Wall Street and Main Street might still continue to say, ‘Well, yeah, that’s still just Facebook,” he said.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor’s note\u003c/strong>:\u003c/em>\u003cem> Facebook is among NPR’s recent financial supporters.\u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2021 NPR. To see more, visit npr.org.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Facebook+is+rebranding+as+Meta+%E2%80%94+but+the+app+you+use+will+still+be+called+Facebook&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>He says the metaverse is the next big computing platform to which people’s attention, and dollars, will shift in the coming years. And he wants the newly christened Meta to play a prime role in creating it, and turning it into big business.\u003c/p>\n\u003cp>“Building our social media apps will always be an important focus for us. But right now, our brand is so tightly linked to one product that it can’t possibly represent everything that we’re doing today, let alone in the future,” Zuckerberg said.\u003c/p>\n\u003ch3>So just what is the metaverse anyway?\u003c/h3>\n\u003cp>Zuckerberg announced the new name in a glitzy video presentation that served as an explainer about the metaverse, a futuristic and vaguely defined concept that’s become a Silicon Valley buzzword in recent years.\u003c/p>\n\u003cp>The term metaverse was coined by science fiction writer \u003ca href=\"https://www.vanityfair.com/news/2017/06/neal-stephenson-metaverse-snow-crash-silicon-valley-virtual-reality\">Neal Stephenson\u003c/a> in his 1992 novel “Snow Crash\u003cem>.” \u003c/em>Enthusiasts use it to refer to immersive virtual spaces where people can \u003ca href=\"https://www.wbur.org/hereandnow/2020/05/13/video-games-isolation\">play games\u003c/a>, \u003ca href=\"https://www.npr.org/sections/coronavirus-live-updates/2020/04/24/843631981/travis-scotts-fortnite-event-draws-record-audience\">attend concerts\u003c/a>, \u003ca href=\"https://www.cbsnews.com/news/facebook-launches-horizon-workrooms-virtual-reality-app/\">meet with colleagues\u003c/a> and buy various \u003ca href=\"https://www.bloomberg.com/news/features/2021-06-16/non-fungible-tokens-and-the-metaverse-are-digital-fashion-s-next-frontiers\">digital goods\u003c/a> and services.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Facebook demonstrated many of those experiences on Thursday: showing Zuckerberg riding a virtual reality electric hydrofoil (in a nod to his \u003ca href=\"https://www.cnbc.com/2021/07/11/mark-zuckerberg-hydrofoil-photos-what-is-hydrofoiling.html\">real-life hobby\u003c/a>), fencing with a hologram, and walking through a 3D rendering of his “home space.”\u003c/p>\n\u003cp>Earlier this week, Facebook told investors its spending on virtual reality and other next-generation products and services will take a $10 billion bite out of its overall operating profit this year. It also announced \u003ca href=\"https://www.npr.org/2021/10/18/1047033994/facebook-metaverse-10-000-workers-europe-virtual-reality\">plans to hire 10,000 workers in Europe\u003c/a> over the next five years to build the metaverse.\u003c/p>\n\u003cp>On Thursday, Zuckerberg said he expects to invest “many billions of dollars for years to come,” painting a vision of the future where a billion people will use the metaverse and it will generate hundreds of billions of dollars in digital commerce — while acknowledging that goal remains “a long way off.”\u003c/p>\n\u003cp>“We are fully committed to this,” Zuckerberg said. “It is the next chapter of our work and, we believe, for the internet overall.”\u003c/p>\n\u003cp>In a nod to Facebook’s long run of crises, Zuckerberg devoted part of the presentation to emphasizing that the company will prioritize privacy and safety as it builds its new virtual services and hardware.\u003c/p>\n\u003cp>“Privacy standards will be built into the metaverse from Day One,” he said. “One of the lessons I’ve internalized from the last five years is we need to emphasize these principles from the start.”\u003c/p>\n\u003ch3>Potential key to the company’s existence\u003c/h3>\n\u003cp>Staying on top of the next big thing in tech is about more than just Zuckerberg’s interest in Silicon Valley’s latest fad: It’s about his company’s continued existence, which depends on attracting younger users.\u003c/p>\n\u003cp>The leaked internal documents show Facebook is worried about \u003ca href=\"http://d/\">losing relevance\u003c/a> as its user base grows older. \u003ca href=\"https://www.bloomberg.com/news/articles/2021-10-25/facebook-files-show-growth-struggles-as-young-users-in-u-s-decline\">People under 30 are spending less time on the platform\u003c/a>, posting less and sending fewer messages, according to an internal report prepared in March and reported on by Bloomberg.\u003c/p>\n\u003cp>Meanwhile, Instagram, which the company views as a pipeline for younger users who will eventually age into its other apps, is losing teenagers to other social media platforms — \u003ca href=\"https://www.nytimes.com/2021/10/16/technology/instagram-teens.html\">a phenomenon the company identified as an “existential threat,”\u003c/a> The New York Times reported.\u003c/p>\n\u003cp>Zuckerberg told investors on Monday he’s reorienting the company around appealing to young adults age 18 to 29, rather than the older crowd that has become its core. He cited threats including short-video app TikTok, which he said is “one of the most effective competitors that we have ever faced.”\u003c/p>\n\u003cp>The company’s big corporate overhaul comes as Congress threatens to pass tougher regulations on the tech industry, with some lawmakers saying it has grown so big and powerful that it’s like Big Tobacco was in its heyday.\u003c/p>\n\u003cp>“Facebook is going through so much turmoil, so much negativity” that the name change risks looking like “you are trying to hide something,” said Prashant Malaviya, a marketing professor at Georgetown University’s McDonough School of Business.\u003c/p>\n\u003ch3>Changing names often yields mixed results\u003c/h3>\n\u003cp>Other companies have changed their names in times of crisis with mixed results. In 2001, when Marlboro cigarette maker Philip Morris announced plans to rename itself Altria, a former Food and Drug Administration commissioner accused the company of \u003ca href=\"https://www.nytimes.com/2001/11/16/business/philip-morris-to-change-name-to-altria.html\">“running away from tobacco.”\u003c/a>\u003c/p>\n\u003cp>Malaviya says the Altria rebranding worked at the corporate level — but he points out the company never attempted to change the name of the product itself.\u003c/p>\n\u003cp>Similarly, the Facebook social network, known internally as the “big blue app,” isn’t going anywhere.\u003c/p>\n\u003cp>“The Facebook brand is going to continue to exist. The app will be there. Instagram is still going to be there,” Malaviya said. “And that’s where we have the problems with what the company is doing.”\u003c/p>\n\u003cp>In 2015, \u003ca href=\"https://www.npr.org/sections/thetwo-way/2015/08/10/431388769/google-creates-new-parent-company-called-alphabet\">Google reorganized under a new parent company called Alphabet\u003c/a>, and its founders handed over the day-to-day running of its lucrative search engine — although the company is still widely referred to as “Google.”\u003c/p>\n\u003cp>If that history is any guide, Malaviya says, don’t expect the name “Facebook” to disappear from conversation or headlines.\u003c/p>\n\u003cp>“Even if they’re talking about this new company, the people on Wall Street and Main Street might still continue to say, ‘Well, yeah, that’s still just Facebook,” he said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor’s note\u003c/strong>:\u003c/em>\u003cem> Facebook is among NPR’s recent financial supporters.\u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2021 NPR. To see more, visit npr.org.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Facebook+is+rebranding+as+Meta+%E2%80%94+but+the+app+you+use+will+still+be+called+Facebook&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/hanginthere_102621_final.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11893919\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/hanginthere_102621_final.png\" alt='Cartoon: we see a poster of a cat that reads, \"hang in there, love, Facebook\" while behind the poster we see Democracy burning, misinformation, hate, insurrection and human trafficking in a large dump pile.' width=\"1920\" height=\"1679\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final.png 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-800x700.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-1020x892.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-160x140.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-1536x1343.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003c/a>As employees aired their concerns about Facebook’s complicity in the Jan. 6 insurrection, \u003ca href=\"https://bit.ly/fiorefacebookpapers\">a top executive urged them\u003c/a> to “hang in there.”\u003c/p>\n\u003cp>The Facebook Papers offer a look inside the Pandora’s box that the $1 trillion social networking company has become.\u003c/p>\n\u003cp>From sparking an increase in suicidal thoughts among teens to stoking political division to inciting people to violence, the tech giant headquartered in the Bay Area — it has become increasingly apparent — has created something it can’t control.\u003c/p>\n\u003cp>But never mind.\u003c/p>\n\u003cp>Even as the company is under fire from lawmakers and activists across the globe, \u003ca href=\"https://www.npr.org/2021/10/18/1047033994/facebook-metaverse-10-000-workers-europe-virtual-reality\">Mark Zuckerberg and crew are doubling down\u003c/a> on building their immersive virtual reality-based social environment.\u003c/p>\n\u003cp>What could possibly go wrong?\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/hanginthere_102621_final.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11893919\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/hanginthere_102621_final.png\" alt='Cartoon: we see a poster of a cat that reads, \"hang in there, love, Facebook\" while behind the poster we see Democracy burning, misinformation, hate, insurrection and human trafficking in a large dump pile.' width=\"1920\" height=\"1679\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final.png 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-800x700.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-1020x892.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-160x140.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/hanginthere_102621_final-1536x1343.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003c/a>As employees aired their concerns about Facebook’s complicity in the Jan. 6 insurrection, \u003ca href=\"https://bit.ly/fiorefacebookpapers\">a top executive urged them\u003c/a> to “hang in there.”\u003c/p>\n\u003cp>The Facebook Papers offer a look inside the Pandora’s box that the $1 trillion social networking company has become.\u003c/p>\n\u003cp>From sparking an increase in suicidal thoughts among teens to stoking political division to inciting people to violence, the tech giant headquartered in the Bay Area — it has become increasingly apparent — has created something it can’t control.\u003c/p>\n\u003cp>But never mind.\u003c/p>\n\u003cp>Even as the company is under fire from lawmakers and activists across the globe, \u003ca href=\"https://www.npr.org/2021/10/18/1047033994/facebook-metaverse-10-000-workers-europe-virtual-reality\">Mark Zuckerberg and crew are doubling down\u003c/a> on building their immersive virtual reality-based social environment.\u003c/p>\n\u003cp>What could possibly go wrong?\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>Facebook’s rank-and-file employees warned their leaders about the company’s effects on society and politics in the U.S. — and its inability to effectively moderate content in other countries magnified those dangers. Those are two of the main takeaways from thousands of internal Facebook documents that NPR and other news outlets have reviewed.\u003c/p>\n\u003cp>The documents, known collectively as the Facebook Papers, were shared in redacted form with Congress after whistleblower Frances Haugen, a former Facebook product manager, disclosed them to the Securities and Exchange Commission.\u003c/p>\n\u003cp>Haugen alleges that the trove of statements and data prove that Facebook’s leaders have repeatedly and knowingly put the company’s image and profitability ahead of the public good — even at the risk of violence and other harm.\u003c/p>\n\u003cp>Some of the internal documents initially emerged last month in \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">\u003cem>The Wall Street Journal\u003c/em>\u003c/a>\u003cem>. \u003c/em>They include internal research findings and internal audits that the company performed on its own practices.\u003c/p>\n\u003cp>Here are four main takeaways from news outlets’ review of the documents:\u003c/p>\n\u003ch3>1. Facebook employees hotly debated its policies, especially after Jan. 6.\u003c/h3>\n\u003cp>When then-President Donald Trump’s supporters mounted an insurrection at the U.S. Capitol on Jan. 6, Facebook rushed to take technical measures that aimed to clamp down on misinformation and content that might incite further violence. The next day, \u003ca href=\"https://www.npr.org/sections/insurrection-at-the-capitol/2021/01/07/954453630/facebook-bans-president-trump-from-posting-for-the-rest-of-his-presidency\">it banned Trump from the platform\u003c/a> — at first temporarily, but then permanently.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>In the weeks leading up to the violence, Facebook worked to defuse vitriol and conspiracy theories from Trump voters who refused to accept his defeat. As NPR’s Shannon Bond and Bobby Allyn have reported, \u003ca href=\"https://www.npr.org/2021/10/22/1048543513/facebook-groups-jan-6-insurrection\">the company repeatedly shut down groups affiliated with the Stop the Steal movement\u003c/a>. But those groups were attracting hundreds of thousands of users, and Facebook was unable to keep pace as the conspiracy theorists regrouped.\u003c/p>\n\u003cp>The post-election turmoil put a quick end to the relief that many at Facebook felt on Nov. 3, when the U.S. election played out mostly peacefully and without inklings of foreign meddling.\u003c/p>\n\u003cp>But then came Jan. 6 — and as the assault on the Capitol riveted and horrified audiences in the U.S. and elsewhere, Facebook employees aired their frustration and anger.\u003c/p>\n\u003cp>“We’ve been fueling this fire for a long time and we shouldn’t be surprised it’s now out of control,” one employee wrote on an internal message board, the documents show.\u003c/p>\n\u003cp>“Hang in there everyone,” Mike Schroepfer, Facebook’s chief technology officer, wrote on a message board, calling for calm as he explained the company’s approach to the riot, according to the documents.\u003c/p>\n\u003cp>In response to Schroepfer’s message, Facebook employees said it was too little too late.\u003c/p>\n\u003cp>“I came here hoping to effect change and improve society, but all I’ve seen is atrophy and abdication of responsibility,” one commenter said, according to the documents.\u003c/p>\n\u003cp>In a statement to NPR, Facebook spokesperson Andy Stone said Facebook did not bear responsibility for the Capitol siege.\u003c/p>\n\u003cp>“The responsibility for the violence that occurred on January 6 lies with those who attacked our Capitol and those who encouraged them,” Stone said.\u003c/p>\n\u003ch3>2. Content standards were contorted, often out of fear of riling high-profile accounts.\u003c/h3>\n\u003cp>One of the earliest revelations from the internal documents is the detail they provide about \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">Facebook’s separate set of content standards for high-profile accounts\u003c/a>, such as those for Trump, or for celebrities.[aside postID=news_11891063,news_11890948 label='Related Posts']\u003c/p>\n\u003cp>During Trump’s presidency, he regularly made false and inflammatory statements about a wide range of matters. But only a small handful were removed by Facebook, as when the then-president made dangerous claims like saying COVID-19 was less dangerous than the flu or stating that children were \u003ca href=\"https://www.npr.org/2020/08/05/899558311/facebook-removes-trump-post-over-false-claim-about-children-and-covid-19\">“almost immune from this disease.”\u003c/a>\u003c/p>\n\u003cp>Facebook has previously defended its approach to such controversial and misleading statements, saying politicians like Trump should be allowed to say what they believe so the public knows what they think. Facebook CEO Mark Zuckerberg has also repeatedly insisted that Facebook is merely a platform, not the “arbiter of truth.”\u003c/p>\n\u003cp>But the documents suggest Facebook’s policy of treating influential people differently — codified in a VIP system called \u003ca href=\"https://apnews.com/article/technology-business-2c39adedde98be43e1c4084bba36b479\">XCheck\u003c/a> — was created in large part to prevent a public relations backlash from celebrities and other high-profile users.\u003c/p>\n\u003cp>The \u003ca href=\"https://www.npr.org/2021/09/23/1040081678/what-leaked-internal-documents-reveal-about-the-damage-facebook-has-caused\">entire premise of the XCheck system\u003c/a>, the Journal’s Jeff Horwitz told NPR in September, “is to never publicly tangle with anyone who is influential enough to do you harm.”\u003c/p>\n\u003cp>\u003ca href=\"https://www.npr.org/2021/10/21/1047928585/oversight-board-slams-facebook-for-giving-special-treatment-to-vip-users\">Facebook’s own oversight board sharply criticized the program\u003c/a> last week, saying the company has not been forthcoming enough about its varying standards for content moderation.\u003c/p>\n\u003cp>A Facebook spokesperson told NPR in a statement that the company asked the board to review the program because it aims “to be clearer in our explanations to them going forward.”\u003c/p>\n\u003ch3>3. Young people see Facebook content as “boring, misleading, and negative.”\u003c/h3>\n\u003cp>For much of the past decade, older people have been the fastest-growing U.S. demographic on Facebook — a dramatic turnabout for a company whose founding mystique rests on the image of a hoodie-wearing coder creating a space for college kids to connect.\u003c/p>\n\u003cp>During the same time span, Facebook has seen \u003ca href=\"https://www.forbes.com/sites/niallmccarthy/2019/03/08/is-facebook-becoming-social-medias-retirement-home-infographic/?sh=1a33e3d51ba9\">younger people become less likely to join the site\u003c/a>. It’s a worrying trend for the company — Facebook insiders got an update on that trend this year, in an internal presentation that is reflected in the documents.\u003c/p>\n\u003cp>\u003ca href=\"https://www.theverge.com/22743744/facebook-teen-usage-decline-frances-haugen-leaks\">“Most young adults perceive Facebook as a place for people in their 40s and 50s,”\u003c/a> the company’s researchers said, according to The Verge. “Young adults perceive content as boring, misleading, and negative. They often have to get past irrelevant content to get to what matters.”\u003c/p>\n\u003cp>Along with that stumbling block, young users were found to have negative views of Facebook due to privacy concerns and its potential “impact to their wellbeing,” The Verge reports.\u003c/p>\n\u003cp>Haugen previously leaked a Facebook study that found that \u003ca href=\"https://s.wsj.net/public/resources/documents/teen-mental-health-deep-dive.pdf\">13.5% of British teen girls in a survey said their suicidal thoughts became more frequent after they joined Instagram\u003c/a>.\u003c/p>\n\u003cp>In addition to its namesake platform, Facebook owns Instagram and WhatsApp.\u003c/p>\n\u003cp>“It is clear that Facebook prioritizes profit over the well-being of children and all users,” Sen. Marsha Blackburn, R-Tenn., said during a Senate hearing this month in which Haugen testified.\u003c/p>\n\u003ch3>4. Facebook’s global reach exceeds its grasp.\u003c/h3>\n\u003cp>While much of the focus on Facebook in the U.S. has to do with its role in enabling and intensifying political divisions, the documents also fault the company for its activities in numerous other countries.\u003c/p>\n\u003cp>The documents portray Facebook as failing to deal with a number of social and language complexities stemming from its more than 2.8 billion users worldwide. The results have been especially dangerous and harmful in countries where unrest or rights abuses are common, the documents state.\u003c/p>\n\u003cp>“Two years ago, \u003ca href=\"https://www.pbs.org/newshour/world/apple-threatened-to-pull-facebook-and-instagram-from-its-app-store-over-maid-abuse\">Apple threatened to pull Facebook and Instagram from its app store over concerns about the platform being used as a tool to trade and sell maids in the Mideast\u003c/a>,” The Associated Press reports.\u003c/p>\n\u003cp>The company routinely struggles with posts and comments in Arabic, both on its main platform and on Instagram, according to the documents. Arabic is one of the world’s most widely spoken languages, but its many dialects are highly distinct from each another.\u003c/p>\n\u003cp>Facebook “doesn’t have anyone who can speak most of them or can understand most of them in terms of sort of the vernacular,” Horwitz told NPR. “And it also doesn’t have a system to route content in those dialects to the right people.”\u003c/p>\n\u003cp>The problem extends beyond Arabic and has a wide range of effects.\u003c/p>\n\u003cp>“In countries like Afghanistan and Myanmar, these \u003ca href=\"https://apnews.com/article/the-facebook-papers-language-moderation-problems-392cb2d065f81980713f37384d07e61f\">loopholes have allowed inflammatory language to flourish\u003c/a> on the platform,” the AP reports, “while in Syria and the Palestinian territories, Facebook suppresses ordinary speech, imposing blanket bans on common words.”\u003c/p>\n\u003cp>As similar stories emerged over the weekend about India and Ethiopia, \u003ca href=\"https://about.fb.com/news/2021/10/approach-to-countries-at-risk/\">Facebook said that it has more than 40,000 people “working on safety and security\u003c/a>, including global content review teams in over 20 sites around the world reviewing content in over 70 languages.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cstrong>\u003cem>Editor’s note: Facebook is among NPR’s recent financial supporters.\u003c/em>\u003c/strong>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2021 NPR. To see more, visit npr.org.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=The+Facebook+Papers%3A+What+you+need+to+know+about+the+trove+of+insider+documents&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook’s rank-and-file employees warned their leaders about the company’s effects on society and politics in the U.S. — and its inability to effectively moderate content in other countries magnified those dangers. Those are two of the main takeaways from thousands of internal Facebook documents that NPR and other news outlets have reviewed.\u003c/p>\n\u003cp>The documents, known collectively as the Facebook Papers, were shared in redacted form with Congress after whistleblower Frances Haugen, a former Facebook product manager, disclosed them to the Securities and Exchange Commission.\u003c/p>\n\u003cp>Haugen alleges that the trove of statements and data prove that Facebook’s leaders have repeatedly and knowingly put the company’s image and profitability ahead of the public good — even at the risk of violence and other harm.\u003c/p>\n\u003cp>Some of the internal documents initially emerged last month in \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">\u003cem>The Wall Street Journal\u003c/em>\u003c/a>\u003cem>. \u003c/em>They include internal research findings and internal audits that the company performed on its own practices.\u003c/p>\n\u003cp>Here are four main takeaways from news outlets’ review of the documents:\u003c/p>\n\u003ch3>1. Facebook employees hotly debated its policies, especially after Jan. 6.\u003c/h3>\n\u003cp>When then-President Donald Trump’s supporters mounted an insurrection at the U.S. Capitol on Jan. 6, Facebook rushed to take technical measures that aimed to clamp down on misinformation and content that might incite further violence. The next day, \u003ca href=\"https://www.npr.org/sections/insurrection-at-the-capitol/2021/01/07/954453630/facebook-bans-president-trump-from-posting-for-the-rest-of-his-presidency\">it banned Trump from the platform\u003c/a> — at first temporarily, but then permanently.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>In the weeks leading up to the violence, Facebook worked to defuse vitriol and conspiracy theories from Trump voters who refused to accept his defeat. As NPR’s Shannon Bond and Bobby Allyn have reported, \u003ca href=\"https://www.npr.org/2021/10/22/1048543513/facebook-groups-jan-6-insurrection\">the company repeatedly shut down groups affiliated with the Stop the Steal movement\u003c/a>. But those groups were attracting hundreds of thousands of users, and Facebook was unable to keep pace as the conspiracy theorists regrouped.\u003c/p>\n\u003cp>The post-election turmoil put a quick end to the relief that many at Facebook felt on Nov. 3, when the U.S. election played out mostly peacefully and without inklings of foreign meddling.\u003c/p>\n\u003cp>But then came Jan. 6 — and as the assault on the Capitol riveted and horrified audiences in the U.S. and elsewhere, Facebook employees aired their frustration and anger.\u003c/p>\n\u003cp>“We’ve been fueling this fire for a long time and we shouldn’t be surprised it’s now out of control,” one employee wrote on an internal message board, the documents show.\u003c/p>\n\u003cp>“Hang in there everyone,” Mike Schroepfer, Facebook’s chief technology officer, wrote on a message board, calling for calm as he explained the company’s approach to the riot, according to the documents.\u003c/p>\n\u003cp>In response to Schroepfer’s message, Facebook employees said it was too little too late.\u003c/p>\n\u003cp>“I came here hoping to effect change and improve society, but all I’ve seen is atrophy and abdication of responsibility,” one commenter said, according to the documents.\u003c/p>\n\u003cp>In a statement to NPR, Facebook spokesperson Andy Stone said Facebook did not bear responsibility for the Capitol siege.\u003c/p>\n\u003cp>“The responsibility for the violence that occurred on January 6 lies with those who attacked our Capitol and those who encouraged them,” Stone said.\u003c/p>\n\u003ch3>2. Content standards were contorted, often out of fear of riling high-profile accounts.\u003c/h3>\n\u003cp>One of the earliest revelations from the internal documents is the detail they provide about \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">Facebook’s separate set of content standards for high-profile accounts\u003c/a>, such as those for Trump, or for celebrities.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>During Trump’s presidency, he regularly made false and inflammatory statements about a wide range of matters. But only a small handful were removed by Facebook, as when the then-president made dangerous claims like saying COVID-19 was less dangerous than the flu or stating that children were \u003ca href=\"https://www.npr.org/2020/08/05/899558311/facebook-removes-trump-post-over-false-claim-about-children-and-covid-19\">“almost immune from this disease.”\u003c/a>\u003c/p>\n\u003cp>Facebook has previously defended its approach to such controversial and misleading statements, saying politicians like Trump should be allowed to say what they believe so the public knows what they think. Facebook CEO Mark Zuckerberg has also repeatedly insisted that Facebook is merely a platform, not the “arbiter of truth.”\u003c/p>\n\u003cp>But the documents suggest Facebook’s policy of treating influential people differently — codified in a VIP system called \u003ca href=\"https://apnews.com/article/technology-business-2c39adedde98be43e1c4084bba36b479\">XCheck\u003c/a> — was created in large part to prevent a public relations backlash from celebrities and other high-profile users.\u003c/p>\n\u003cp>The \u003ca href=\"https://www.npr.org/2021/09/23/1040081678/what-leaked-internal-documents-reveal-about-the-damage-facebook-has-caused\">entire premise of the XCheck system\u003c/a>, the Journal’s Jeff Horwitz told NPR in September, “is to never publicly tangle with anyone who is influential enough to do you harm.”\u003c/p>\n\u003cp>\u003ca href=\"https://www.npr.org/2021/10/21/1047928585/oversight-board-slams-facebook-for-giving-special-treatment-to-vip-users\">Facebook’s own oversight board sharply criticized the program\u003c/a> last week, saying the company has not been forthcoming enough about its varying standards for content moderation.\u003c/p>\n\u003cp>A Facebook spokesperson told NPR in a statement that the company asked the board to review the program because it aims “to be clearer in our explanations to them going forward.”\u003c/p>\n\u003ch3>3. Young people see Facebook content as “boring, misleading, and negative.”\u003c/h3>\n\u003cp>For much of the past decade, older people have been the fastest-growing U.S. demographic on Facebook — a dramatic turnabout for a company whose founding mystique rests on the image of a hoodie-wearing coder creating a space for college kids to connect.\u003c/p>\n\u003cp>During the same time span, Facebook has seen \u003ca href=\"https://www.forbes.com/sites/niallmccarthy/2019/03/08/is-facebook-becoming-social-medias-retirement-home-infographic/?sh=1a33e3d51ba9\">younger people become less likely to join the site\u003c/a>. It’s a worrying trend for the company — Facebook insiders got an update on that trend this year, in an internal presentation that is reflected in the documents.\u003c/p>\n\u003cp>\u003ca href=\"https://www.theverge.com/22743744/facebook-teen-usage-decline-frances-haugen-leaks\">“Most young adults perceive Facebook as a place for people in their 40s and 50s,”\u003c/a> the company’s researchers said, according to The Verge. “Young adults perceive content as boring, misleading, and negative. They often have to get past irrelevant content to get to what matters.”\u003c/p>\n\u003cp>Along with that stumbling block, young users were found to have negative views of Facebook due to privacy concerns and its potential “impact to their wellbeing,” The Verge reports.\u003c/p>\n\u003cp>Haugen previously leaked a Facebook study that found that \u003ca href=\"https://s.wsj.net/public/resources/documents/teen-mental-health-deep-dive.pdf\">13.5% of British teen girls in a survey said their suicidal thoughts became more frequent after they joined Instagram\u003c/a>.\u003c/p>\n\u003cp>In addition to its namesake platform, Facebook owns Instagram and WhatsApp.\u003c/p>\n\u003cp>“It is clear that Facebook prioritizes profit over the well-being of children and all users,” Sen. Marsha Blackburn, R-Tenn., said during a Senate hearing this month in which Haugen testified.\u003c/p>\n\u003ch3>4. Facebook’s global reach exceeds its grasp.\u003c/h3>\n\u003cp>While much of the focus on Facebook in the U.S. has to do with its role in enabling and intensifying political divisions, the documents also fault the company for its activities in numerous other countries.\u003c/p>\n\u003cp>The documents portray Facebook as failing to deal with a number of social and language complexities stemming from its more than 2.8 billion users worldwide. The results have been especially dangerous and harmful in countries where unrest or rights abuses are common, the documents state.\u003c/p>\n\u003cp>“Two years ago, \u003ca href=\"https://www.pbs.org/newshour/world/apple-threatened-to-pull-facebook-and-instagram-from-its-app-store-over-maid-abuse\">Apple threatened to pull Facebook and Instagram from its app store over concerns about the platform being used as a tool to trade and sell maids in the Mideast\u003c/a>,” The Associated Press reports.\u003c/p>\n\u003cp>The company routinely struggles with posts and comments in Arabic, both on its main platform and on Instagram, according to the documents. Arabic is one of the world’s most widely spoken languages, but its many dialects are highly distinct from each another.\u003c/p>\n\u003cp>Facebook “doesn’t have anyone who can speak most of them or can understand most of them in terms of sort of the vernacular,” Horwitz told NPR. “And it also doesn’t have a system to route content in those dialects to the right people.”\u003c/p>\n\u003cp>The problem extends beyond Arabic and has a wide range of effects.\u003c/p>\n\u003cp>“In countries like Afghanistan and Myanmar, these \u003ca href=\"https://apnews.com/article/the-facebook-papers-language-moderation-problems-392cb2d065f81980713f37384d07e61f\">loopholes have allowed inflammatory language to flourish\u003c/a> on the platform,” the AP reports, “while in Syria and the Palestinian territories, Facebook suppresses ordinary speech, imposing blanket bans on common words.”\u003c/p>\n\u003cp>As similar stories emerged over the weekend about India and Ethiopia, \u003ca href=\"https://about.fb.com/news/2021/10/approach-to-countries-at-risk/\">Facebook said that it has more than 40,000 people “working on safety and security\u003c/a>, including global content review teams in over 20 sites around the world reviewing content in over 70 languages.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"headTitle": "Mark Fiore: Drawn to the Bay | KQED News",
"content": "\u003cp>\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png\">\u003cimg class=\"alignnone size-full wp-image-11891131\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png\" alt=\"Cartoon: Facebook's Mark Zuckerberg and two other Facebook workers standing on a huge sewer pipe spewing a mess as Zuckerberg says, "turns out we just had to hit restart!"\" width=\"1920\" height=\"1350\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png 1920w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-800x563.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-1020x717.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-160x113.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-1536x1080.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003c/a>\u003c/p>\n\u003cp>One day after Facebook experienced an outage lasting several hours, \u003ca href=\"https://bit.ly/fiorefacebookwhistleblower\">a whistleblower testified before a Senate subcommittee\u003c/a>, saying the social network's products \"harm children, stoke division and weaken our democracy.\"\u003c/p>\n\u003cp>Monday's outage no doubt \u003ca href=\"https://www.nytimes.com/2021/10/05/technology/facebook-down-ig-down-whatsapp-down.html\">kept plenty of people from using Facebook, Instagram and WhatsApp\u003c/a> — all owned by the company — for commerce and essential communication between friends and family.\u003c/p>\n\u003cp>During the outage, though, I definitely wasn't the only one to revel in the fact that the firehose of anti-vaccine diatribes, hate and addictive clicking was temporarily stopped.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png\">\u003cimg class=\"alignnone size-full wp-image-11891131\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png\" alt=\"Cartoon: Facebook's Mark Zuckerberg and two other Facebook workers standing on a huge sewer pipe spewing a mess as Zuckerberg says, "turns out we just had to hit restart!"\" width=\"1920\" height=\"1350\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final.png 1920w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-800x563.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-1020x717.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-160x113.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/restart_100521_final-1536x1080.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003c/a>\u003c/p>\n\u003cp>One day after Facebook experienced an outage lasting several hours, \u003ca href=\"https://bit.ly/fiorefacebookwhistleblower\">a whistleblower testified before a Senate subcommittee\u003c/a>, saying the social network's products \"harm children, stoke division and weaken our democracy.\"\u003c/p>\n\u003cp>Monday's outage no doubt \u003ca href=\"https://www.nytimes.com/2021/10/05/technology/facebook-down-ig-down-whatsapp-down.html\">kept plenty of people from using Facebook, Instagram and WhatsApp\u003c/a> — all owned by the company — for commerce and essential communication between friends and family.\u003c/p>\n\u003cp>During the outage, though, I definitely wasn't the only one to revel in the fact that the firehose of anti-vaccine diatribes, hate and addictive clicking was temporarily stopped.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>A former Facebook data scientist told Congress on Tuesday that the social network giant’s products harm children and fuel polarization in the U.S. while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company’s CEO Mark Zuckerberg.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Frances Haugen, former Facebook employee\"]‘The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.’[/pullquote]Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Sen. Richard Blumenthal (D-Conn.)\"]‘Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook.’[/pullquote]Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.\u003c/p>\n\u003cp>The government needs to step in with stricter oversight of the company, Haugen said.\u003c/p>\n\u003cp>Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. A number of bipartisan legislative proposals for the tech industry address data privacy, protection of young people and anti-competitive conduct. But getting new laws through Congress is a heavy slog. The Federal Trade Commission has adopted a stricter stance recently toward Facebook and other companies.\u003cbr>\n[ad fullwidth]\u003cbr>\nThe subcommittee is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts\u003c/p>\n\u003cp>For some of the teens devoted to Instagram, the peer pressure generated by the visually focused platform has \u003ca href=\"https://www.kqed.org/arts/13897329/facebook-calls-links-to-depression-inconclusive-these-researchers-disagree\">led to mental health and body-image problems\u003c/a> and, in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.\u003c/p>\n\u003cp>One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.\u003c/p>\n\u003cp>Because of the drive for user engagement, Haugen testified, “Facebook knows that they are leading young users to anorexia content … It’s just like cigarettes. Teenagers don’t have any self-regulation. We need to protect the kids.”\u003c/p>\n\u003cp>[aside postID=\"news_11891045\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2019/12/cellphone-1920-1020x681.jpg\"]Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>[aside label ='More Stories' tag='silicon-valley']Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n\u003c/p>\u003c/div>",
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"content": "\u003cp>When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.\u003c/p>\n\u003cp>But on Monday, that network came crashing down. It wasn't a hack, Facebook said, but rather a self-inflicted problem.\u003c/p>\n\u003cp>An update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. As a result, all things Facebook were effectively shut down, worldwide.\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003ch3>So, what happened?\u003c/h3>\n\u003cp>This week's outage struck around 11:40 a.m. ET. At about 6:30 p.m. ET, the company announced that it had resolved the problem and was bringing services back online.\u003c/p>\n\u003cp>[aside postID=\"news_11890948\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1344804031-1020x702.jpg\"]In an update on the outage, Facebook said that \"[c]onfiguration changes on the backbone routers that coordinate network traffic between our data centers\" blocked their ability to communicate and set off a cascade of network failures.\u003c/p>\n\u003cp>That explanation suggests the problem arose between Facebook and the Border Gateway Protocol, a vital tool underlying the internet.\u003c/p>\n\u003cp>Border Gateway Protocol is often compared with the GPS system or the Postal Service. Similar to ideas like map coordinates or ZIP codes, the system tells the rest of the world where to route traffic and information.\u003c/p>\n\u003cp>When a company can't use the gateway protocol, it's as if their online domains simply don't exist. But that didn't stop webpages, searches and messages from looking for Facebook's properties. And that, in turn, led to other problems.\u003c/p>\n\u003cp>\"Many organizations saw network disruptions and slowness thanks to billions of devices constantly asking for the current coordinates of facebook.com, instagram.com and whatsapp.com,\" tech expert Brian Krebs noted.\u003c/p>\n\u003cp>The outage came as Facebook faces intense scrutiny over its products and policies — including a whistleblower who is testifying before a Senate subcommittee on Tuesday — prompting some to wonder whether the company had been hacked. But the company said it was simply \"a faulty configuration change.\"\u003c/p>\n\u003cp>Facebook also stressed that there is \"no evidence that user data was compromised as a result of this downtime.\"\u003c/p>\n\u003ch3>Why did the outage last so long?\u003c/h3>\n\u003cp>The problem was made worse — and its solution more elusive — because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed.\u003c/p>\n\u003cp>\"From a technical perspective, they're going to have to review what they do and how they've designed things,\" cybersecurity expert Barrett Lyon said in an interview with NPR.\u003c/p>\n\u003cp>The outage cost the company tens of millions of dollars, MarketWatch says, comparing the company's lost hours with its most recent revenue report.\u003c/p>\n\u003cp>The disruption stands as one of Facebook's worst setbacks since a 2019 incident that took the platform offline for nearly 24 hours — an outage that, like Monday's, was attributed to a change in Facebook's server configuration.\u003c/p>\n\u003cp>Yesterday's Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated.\u003c/p>\n\u003cp>Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses use the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.\u003c/p>\n\u003cp>[aside label ='Related Coverage' tag='tech']Christopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.\u003c/p>\n\u003cp>\"We've had longer periods when we've been locked out of Facebook completely, but our main concern was customer relations and not being able to communicate with customers,\" Sumner told NPR.\u003c/p>\n\u003cp>Sumner said they regularly make sales on Facebook Marketplace, the website's ecommerce platform. 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"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
"airtime": "SUN 9pm-10pm",
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"meta": {
"site": "radio",
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
"airtime": "THU 10pm, FRI 1am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.commonwealthclub.org/podcasts",
"meta": {
"site": "news",
"source": "Commonwealth Club of California"
},
"link": "/radio/program/commonwealth-club",
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"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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}
},
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"id": "forum",
"title": "Forum",
"tagline": "The conversation starts here",
"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
"airtime": "MON-FRI 9am-11am, 10pm-11pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"source": "kqed",
"order": 9
},
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM5NTU3MzgxNjMz",
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"id": "freakonomics-radio",
"title": "Freakonomics Radio",
"info": "Freakonomics Radio is a one-hour award-winning podcast and public-radio project hosted by Stephen Dubner, with co-author Steve Levitt as a regular guest. It is produced in partnership with WNYC.",
"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/freakonomicsRadio.png",
"officialWebsiteLink": "http://freakonomics.com/",
"airtime": "SUN 1am-2am, SAT 3pm-4pm",
"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
"subscribe": {
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"apple": "https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519",
"tuneIn": "https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/",
"rss": "https://feeds.feedburner.com/freakonomicsradio"
}
},
"fresh-air": {
"id": "fresh-air",
"title": "Fresh Air",
"info": "Hosted by Terry Gross, \u003cem>Fresh Air from WHYY\u003c/em> is the Peabody Award-winning weekday magazine of contemporary arts and issues. One of public radio's most popular programs, Fresh Air features intimate conversations with today's biggest luminaries.",
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"link": "/radio/program/fresh-air",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/381444908/podcast.xml"
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"id": "here-and-now",
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"info": "A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.",
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"rss": "https://feeds.npr.org/510051/podcast.xml"
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},
"hidden-brain": {
"id": "hidden-brain",
"title": "Hidden Brain",
"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/05/hiddenbrain.jpg",
"officialWebsiteLink": "https://www.npr.org/series/423302056/hidden-brain",
"airtime": "SUN 7pm-8pm",
"meta": {
"site": "news",
"source": "NPR"
},
"link": "/radio/program/hidden-brain",
"subscribe": {
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"tuneIn": "https://tunein.com/podcasts/Science-Podcasts/Hidden-Brain-p787503/",
"rss": "https://feeds.npr.org/510308/podcast.xml"
}
},
"how-i-built-this": {
"id": "how-i-built-this",
"title": "How I Built This with Guy Raz",
"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/howIBuiltThis.png",
"officialWebsiteLink": "https://www.npr.org/podcasts/510313/how-i-built-this",
"airtime": "SUN 7:30pm-8pm",
"meta": {
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"source": "npr"
},
"link": "/radio/program/how-i-built-this",
"subscribe": {
"npr": "https://rpb3r.app.goo.gl/3zxy",
"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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"rss": "https://feeds.npr.org/510313/podcast.xml"
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},
"hyphenacion": {
"id": "hyphenacion",
"title": "Hyphenación",
"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/03/Hyphenacion_FinalAssets_PodcastTile.png",
"imageAlt": "KQED Hyphenación",
"officialWebsiteLink": "/podcasts/hyphenacion",
"meta": {
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"order": 15
},
"link": "/podcasts/hyphenacion",
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"spotify": "https://open.spotify.com/show/2p3Fifq96nw9BPcmFdIq0o?si=39209f7b25774f38",
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"amazon": "https://music.amazon.com/podcasts/6c3dd23c-93fb-4aab-97ba-1725fa6315f1/hyphenaci%C3%B3n",
"rss": "https://feeds.megaphone.fm/KQINC2275451163"
}
},
"jerrybrown": {
"id": "jerrybrown",
"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-Political-Mind-of-Jerry-Brown-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED The Political Mind of Jerry Brown",
"officialWebsiteLink": "/podcasts/jerrybrown",
"meta": {
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"order": 18
},
"link": "/podcasts/jerrybrown",
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"apple": "https://itunes.apple.com/us/podcast/id1492194549",
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}
},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
"meta": {
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"source": "npr"
},
"link": "/radio/program/latino-usa",
"subscribe": {
"npr": "https://rpb3r.app.goo.gl/xtTd",
"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
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"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
}
},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Masters-of-Scale-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
"site": "radio",
"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
"subscribe": {
"apple": "http://mastersofscale.app.link/",
"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
"subscribe": {
"apple": "https://podcasts.apple.com/us/podcast/mindshift-podcast/id1078765985",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
"npr": "https://www.npr.org/podcasts/464615685/mind-shift-podcast",
"stitcher": "https://www.stitcher.com/podcast/kqed/stories-teachers-share",
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}
},
"morning-edition": {
"id": "morning-edition",
"title": "Morning Edition",
"info": "\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. Hosts Steve Inskeep, David Greene and Rachel Martin bring you the latest breaking news and features to prepare you for the day.",
"airtime": "MON-FRI 3am-9am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Morning-Edition-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.npr.org/programs/morning-edition/",
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"link": "/radio/program/morning-edition"
},
"onourwatch": {
"id": "onourwatch",
"title": "On Our Watch",
"tagline": "Deeply-reported investigative journalism",
"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/On-Our-Watch-Podcast-Tile-703x703-1.jpg",
"imageAlt": "On Our Watch from NPR and KQED",
"officialWebsiteLink": "/podcasts/onourwatch",
"meta": {
"site": "news",
"source": "kqed",
"order": 11
},
"link": "/podcasts/onourwatch",
"subscribe": {
"apple": "https://podcasts.apple.com/podcast/id1567098962",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM2MC9wb2RjYXN0LnhtbD9zYz1nb29nbGVwb2RjYXN0cw",
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"stitcher": "https://www.stitcher.com/show/on-our-watch",
"rss": "https://feeds.npr.org/510360/podcast.xml"
}
},
"on-the-media": {
"id": "on-the-media",
"title": "On The Media",
"info": "Our weekly podcast explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. For one hour a week, the show tries to lift the veil from the process of \"making media,\" especially news media, because it's through that lens that we see the world and the world sees us",
"airtime": "SUN 2pm-3pm, MON 12am-1am",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/onTheMedia.png",
"officialWebsiteLink": "https://www.wnycstudios.org/shows/otm",
"meta": {
"site": "news",
"source": "wnyc"
},
"link": "/radio/program/on-the-media",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/on-the-media/id73330715?mt=2",
"tuneIn": "https://tunein.com/radio/On-the-Media-p69/",
"rss": "http://feeds.wnyc.org/onthemedia"
}
},
"pbs-newshour": {
"id": "pbs-newshour",
"title": "PBS NewsHour",
"info": "Analysis, background reports and updates from the PBS NewsHour putting today's news in context.",
"airtime": "MON-FRI 3pm-4pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/PBS-News-Hour-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.pbs.org/newshour/",
"meta": {
"site": "news",
"source": "pbs"
},
"link": "/radio/program/pbs-newshour",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/pbs-newshour-full-show/id394432287?mt=2",
"tuneIn": "https://tunein.com/radio/PBS-NewsHour---Full-Show-p425698/",
"rss": "https://www.pbs.org/newshour/feeds/rss/podcasts/show"
}
},
"perspectives": {
"id": "perspectives",
"title": "Perspectives",
"tagline": "KQED's series of daily listener commentaries since 1991",
"info": "KQED's series of daily listener commentaries since 1991.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/01/Perspectives_Tile_Final.jpg",
"imageAlt": "KQED Perspectives",
"officialWebsiteLink": "/perspectives/",
"meta": {
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"source": "kqed",
"order": 14
},
"link": "/perspectives",
"subscribe": {
"apple": "https://podcasts.apple.com/us/podcast/id73801135",
"npr": "https://www.npr.org/podcasts/432309616/perspectives",
"rss": "https://ww2.kqed.org/perspectives/category/perspectives/feed/",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly93dzIua3FlZC5vcmcvcGVyc3BlY3RpdmVzL2NhdGVnb3J5L3BlcnNwZWN0aXZlcy9mZWVkLw"
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},
"planet-money": {
"id": "planet-money",
"title": "Planet Money",
"info": "The economy explained. Imagine you could call up a friend and say, Meet me at the bar and tell me what's going on with the economy. Now imagine that's actually a fun evening.",
"airtime": "SUN 3pm-4pm",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/planetmoney.jpg",
"officialWebsiteLink": "https://www.npr.org/sections/money/",
"meta": {
"site": "news",
"source": "npr"
},
"link": "/radio/program/planet-money",
"subscribe": {
"npr": "https://rpb3r.app.goo.gl/M4f5",
"apple": "https://itunes.apple.com/us/podcast/planet-money/id290783428?mt=2",
"tuneIn": "https://tunein.com/podcasts/Business--Economics-Podcasts/Planet-Money-p164680/",
"rss": "https://feeds.npr.org/510289/podcast.xml"
}
},
"politicalbreakdown": {
"id": "politicalbreakdown",
"title": "Political Breakdown",
"tagline": "Politics from a personal perspective",
"info": "Political Breakdown is a new series that explores the political intersection of California and the nation. Each week hosts Scott Shafer and Marisa Lagos are joined with a new special guest to unpack politics -- with personality — and offer an insider’s glimpse at how politics happens.",
"airtime": "THU 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Political-Breakdown-2024-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Political Breakdown",
"officialWebsiteLink": "/podcasts/politicalbreakdown",
"meta": {
"site": "radio",
"source": "kqed",
"order": 5
},
"link": "/podcasts/politicalbreakdown",
"subscribe": {
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"amazon": "https://music.amazon.com/podcasts/e0c2d153-ad36-4c8d-901d-f1da6a724824/political-breakdown",
"npr": "https://www.npr.org/podcasts/572155894/political-breakdown",
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