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"disqusTitle": "Through Google Glass, Remote Helper Sees What Blind Person Can't",
"title": "Through Google Glass, Remote Helper Sees What Blind Person Can't",
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"content": "\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=Jxkq-Ta0tv4&ab_channel=KansasCityStarVideo\u003c/p>\n\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>“I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before,’ ” she says. “But you realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.”\u003c/p>\n\n",
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"excerpt": "Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.",
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"description": "Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/Jxkq-Ta0tv4'\n title='//www.youtube.com/embed/Jxkq-Ta0tv4'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"id": "baycurious",
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"tagline": "Exploring the Bay Area, one question at a time",
"info": "KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.",
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},
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/BBC-World-Service-Podcast-Tile-360x360-1.jpg",
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},
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"tuneIn": "https://tunein.com/radio/BBC-World-Service-p455581/",
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},
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"info": "KQED’s statewide radio news program providing daily coverage of issues, trends and public policy decisions.",
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"officialWebsiteLink": "/californiareport",
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"source": "kqed",
"order": 8
},
"link": "/californiareport",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1MDAyODE4NTgz",
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},
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"order": 10
},
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM3NjkwNjk1OTAz",
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},
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"info": "A one-hour radio program to hear celebrated writers, artists and thinkers address contemporary ideas and values, often discussing the creative process. Please note: tapes or transcripts are not available",
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"airtime": "SUN 1pm-2pm, TUE 10pm, WED 1am",
"meta": {
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"source": "City Arts & Lectures"
},
"link": "https://www.cityarts.net",
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"rss": "https://www.cityarts.net/feed/"
}
},
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"order": 1
},
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"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"meta": {
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg",
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"source": "Commonwealth Club of California"
},
"link": "/radio/program/commonwealth-club",
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"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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"tagline": "The conversation starts here",
"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"source": "kqed",
"order": 9
},
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},
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"officialWebsiteLink": "http://freakonomics.com/",
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"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
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},
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"id": "fresh-air",
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"hidden-brain": {
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"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
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"airtime": "SUN 7pm-8pm",
"meta": {
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"source": "NPR"
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"link": "/radio/program/hidden-brain",
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},
"how-i-built-this": {
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"title": "How I Built This with Guy Raz",
"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/howIBuiltThis.png",
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"airtime": "SUN 7:30pm-8pm",
"meta": {
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},
"link": "/radio/program/how-i-built-this",
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"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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},
"hyphenacion": {
"id": "hyphenacion",
"title": "Hyphenación",
"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/03/Hyphenacion_FinalAssets_PodcastTile.png",
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"officialWebsiteLink": "/podcasts/hyphenacion",
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"order": 15
},
"link": "/podcasts/hyphenacion",
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}
},
"jerrybrown": {
"id": "jerrybrown",
"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-Political-Mind-of-Jerry-Brown-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/jerrybrown",
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"order": 18
},
"link": "/podcasts/jerrybrown",
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}
},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
"meta": {
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"source": "npr"
},
"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
"site": "news",
"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
}
},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
"site": "radio",
"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
"subscribe": {
"apple": "http://mastersofscale.app.link/",
"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
"npr": "https://www.npr.org/podcasts/464615685/mind-shift-podcast",
"stitcher": "https://www.stitcher.com/podcast/kqed/stories-teachers-share",
"spotify": "https://open.spotify.com/show/0MxSpNYZKNprFLCl7eEtyx"
}
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