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"bio": "\u003cspan style=\"font-weight: 400;\">Queena Sook Kim is a former senior editor of the weekend desk at KQED. Before taking on that post, she was the Senior Editor of the Silicon Valley Desk and was the \u003c/span>\u003cspan style=\"font-weight: 400;\">host of The California Report. The daily morning show airs on KQED in San Francisco, one of the nation’s largest NPR affiliates, and on 30 stations across the state. In that role, she produces and reports on news, politics and life in the Golden State. Queena likes to take sideways look at the larger trends changing the state. One of her favorite stories asked\u003c/span>\u003ca href=\"https://ww2.kqed.org/news/2015/02/15/why-the-heck-do-mexican-reporters-on-public-radio-say-their-names-that-way\"> \u003cspan style=\"font-weight: 400;\">why Latino journalists “over’pronounce” their Spanish surnames\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400;\"> as a way of looking at how immigration is creating a culture shift in California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Before joining The California Report, Queena was a \u003ca href=\"http://www.marketplace.org/people/queena-kim\">Senior Reporter covering technology for Marketplace\u003c/a>, the daily business show that airs on public radio. Queena covered daily tech business stories and reported on larger technology trends. She did a series of stories looking at role of social engineering in hacking and on a start-up in Silicon Valley that’s trying to use technology, instead of animals, to make meat that bleeds.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena started her career as a business journalist at the Wall Street Journal, where she spent four years covering the paper, home building and toy industries. She wrote A1 stories about the unusually aggressive tactics KB Home took against its home buyers. and the resurgence of “Cracker” architecture in Florida. She also wrote section front stories on marketing trends and\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">As a journalist, Queena has spent much of her career helping start-up editorial products. She was on the founding editorial team of The Bay Citizen, an experimental, online news site in San Francisco that was funded by the late hillbilly billionaire Warren Hellman. In 2009, Queena received a grant from the Corporation of Public Broadcasting to start-up a podcast called \u003ca href=\"https://soundcloud.com/cyberfrequencies\">CyberFrequencies\u003c/a>, which reported on the culture of technology. She also helped start-up two radio shows - Off-Ramp and Pacific Drift - for KPCC, the NPR-affiliate in Los Angeles. Off-Ramp was awarded 1st Place for news and Public Affairs programming by the PRINDI and the L.A. Press club. \u003ca href=\"https://soundcloud.com/queena-sook-kim\">Queena’s stories have appeared \u003c/a>on NPR’s Day to Day, Hearing Voices, WNYC’s Studio 360, WBUR’s Here and Now, BBC’s Global Perspectives and New York Times’ multimedia page.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">In 1994, Queena won a Fulbright Grant to teach and study in Seoul, South Korea. She was also selected to be a Teach For America Corps Member in 1991 and taught elementary school in the Inglewood Unified School District in Southern California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena is a frequent public speaker and has given talks at UC Berkeley, Stanford University, San Francisco State University, PRINDI conference and the Craigslist Foundation Boot Camp. Queena went to UC Berkeley’s Graduate School of Journalism and graduated cum laude from New York University with a B.A. in Politics. She grew up in Southern California and lives in Berkeley, Ca in a big fixer on which she spends most weekends, well, fixing.\u003c/span>",
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"content": "\u003cp>State workplace regulators have launched an investigation into the partial collapse of a building under construction on Facebook's Menlo Park campus that sent two ironworkers to the hospital and placed scrutiny on two construction companies that have done work on some of the Bay Area's most high-profile projects.\u003c/p>\n\u003cp>Four beams on the new building dislodged from the steel supports at 5:25 p.m. Wednesday, according to Level 10 Construction, the project's main contractor. The two men were on a team that was putting up the steel frame of Facebook's new Building 21 that was designed by Frank Gehry. Work was halted after the accident.\u003c/p>\n\u003cp>\"There was a catastrophic failure of some kind,\" said Menlo Park Fire Chief Harold Schapelhouman.\u003c/p>\n\u003cp>The workers were on one of the beams that dropped, got caught on a lower floor assembly and catapulted them toward the ground, according to Schapelhouman.\u003c/p>\n\u003cp>\"These guys are slinging big steel. When you're using cranes and dealing with thousands of pounds of steel beams it's not easy work, and something obviously went wrong,\" Schapelhouman said in an interview.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The workers fell about 30 feet to the ground, Level 10's president Dennis Giles said in a statement.\u003c/p>\n\u003cp>Both injured men were wearing protection equipment.They were transported to Stanford Medical Center. One of them was released from the hospital last night, The other is under observation, according to Giles.\u003c/p>\n\u003cp>Level 10 has worked on other Facebook projects and has done jobs for Stanford University, Sutter Health, Oracle, UC San Francisco and 181 Fremont, which is a new 60-story high-rise near the Transbay Terminal in downtown San Francisco\u003c/p>\n\u003cp>The workers were employed by a subcontractor, Schuff Steel, a Phoenix-based structural steel fabricator and erector, which has done work on a number of major high-profile projects, including Apple's corporate headquarters.\u003c/p>\n\u003cp>Representatives of Schuff have yet to return requests for comment and Facebook is not commenting.\u003c/p>\n\u003cp>The collapse damaged a number of steel upright crossbeams, Menlo Park fire officials said. But Level 10 representatives have not released the extent of that damage.\u003c/p>\n\u003cp>California's Division of Occupational Safety and Health (Cal/OSHA) is investigating the incident, and both Level 10 and Schuff will be the focus of its probe, said Cal/OSHA spokesman Frank Polizzi.\u003c/p>\n\u003cp>The state agency has investigated Schuff on eight occasions since 2013 and fined it several times. Last year Cal/OSHA fined the company more than $18,000 in connection with an accident at a Stockton construction site. In 2013, it was fined more than $30,000 for violations stemming from an accident at a San Diego site.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Cal/OSHA has investigated Level 10 eight times in the last three years but has not fined the company in connection with any of those probes.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The workers fell about 30 feet to the ground, Level 10's president Dennis Giles said in a statement.\u003c/p>\n\u003cp>Both injured men were wearing protection equipment.They were transported to Stanford Medical Center. One of them was released from the hospital last night, The other is under observation, according to Giles.\u003c/p>\n\u003cp>Level 10 has worked on other Facebook projects and has done jobs for Stanford University, Sutter Health, Oracle, UC San Francisco and 181 Fremont, which is a new 60-story high-rise near the Transbay Terminal in downtown San Francisco\u003c/p>\n\u003cp>The workers were employed by a subcontractor, Schuff Steel, a Phoenix-based structural steel fabricator and erector, which has done work on a number of major high-profile projects, including Apple's corporate headquarters.\u003c/p>\n\u003cp>Representatives of Schuff have yet to return requests for comment and Facebook is not commenting.\u003c/p>\n\u003cp>The collapse damaged a number of steel upright crossbeams, Menlo Park fire officials said. But Level 10 representatives have not released the extent of that damage.\u003c/p>\n\u003cp>California's Division of Occupational Safety and Health (Cal/OSHA) is investigating the incident, and both Level 10 and Schuff will be the focus of its probe, said Cal/OSHA spokesman Frank Polizzi.\u003c/p>\n\u003cp>The state agency has investigated Schuff on eight occasions since 2013 and fined it several times. Last year Cal/OSHA fined the company more than $18,000 in connection with an accident at a Stockton construction site. In 2013, it was fined more than $30,000 for violations stemming from an accident at a San Diego site.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Cal/OSHA has investigated Level 10 eight times in the last three years but has not fined the company in connection with any of those probes.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Murder Video Again Raises Questions About How Facebook Handles Content",
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"content": "\u003cp>Video of a murder uploaded to Facebook recently upset many users, especially since it took Facebook two hours to take it down. But \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/16/524260257/cleveland-police-search-for-suspected-shooter-accused-of-live-streaming-homicide\">the incident\u003c/a> illustrates a dilemma for the company as it becomes an open platform for both recorded and livestreamed video.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg was contrite about the incident when he appeared on stage at the company's F8 developer's conference.\u003c/p>\n\u003cp>\"Our hearts go out to the family and friends of Robert Godwin Sr.,\" said Zuckerberg, referring to the man whose murder was posted on Facebook. \"And we have a lot of work, and we will keep doing all we can to prevent tragedies like this from happening.\"\u003c/p>\n\u003cp>But doing more may not be so easy for Facebook. On the one hand, its users want to be free to express themselves; on the other hand, they do want some protection.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" says Daphne Keller, a law professor at Stanford University. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Keller points to an incident last year when Facebook took down a post of \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an iconic Vietnam War photo\u003c/a> of a naked girl running from a napalm attack. The removal upset users.\u003c/p>\n\u003cp>Keller says Facebook isn't actually under legal obligation to keep anything up or to take down a video of a crime. The company wants to respond to keep users happy. \"They want to take things like this down, and they're working really hard to have a good way to do [contextly_sidebar id=\"sJNF7YT3e1qn28khWQFLU1BNpJRdSgPw\"]that,\" she says.\u003c/p>\n\u003cp>Keller thinks part of Facebook's dilemma is that society isn't sure yet whether the company should be like the phone company, which isn't responsible for what people say, or if it should be like a traditional broadcaster, subject to strict regulations on what can be put on air.\u003c/p>\n\u003cp>\"And I think Facebook isn't really exactly like either of those two things,\" says Keller, \"and that makes it hard as a society to figure out what it is we do want them to do.\"\u003c/p>\n\u003cp>Nearly 2 billion people use Facebook each month, and millions of them are uploading videos every day. Facebook also pays media outlets, including NPR, to upload videos. That volume of content makes Facebook's job a lot harder.\u003c/p>\n\u003cp>The company has three ways of monitoring content: There are the users — like the ones who flagged the murder videos from Cleveland. Facebook also has human editors who evaluate flagged content. And, there's artificial intelligence, which can monitor enormous amounts of content.\u003c/p>\n\u003cp>But, even AI has its limits, says Nick Feamster, a professor of computer science at Princeton University. Take that iconic naked girl photo from Vietnam, he says. \"Can we detect a nude image? That's something that an algorithm is pretty good at,\" he says. \"Does the algorithm know context and history? That's a much more difficult problem.\"\u003c/p>\n\u003cp>Feamster says it's not a problem that's likely to be solved anytime soon. However, he says AI might be able to detect signs of a troublesome account. It's sort of like the way a bank assesses credit ratings.\u003c/p>\n\u003cp>\"Over time you might learn a so-called prior probability that suggests that maybe this user is more likely to be bad or more likely to be posting inappropriate or unwanted content,\" Feamster says.\u003c/p>\n\u003cp>So, Facebook would keep a closer eye on that account.\u003c/p>\n\u003cp>Between artificial intelligence and more human monitoring, it might be possible to stop the posting of criminal videos and hate speech.\u003c/p>\n\u003cp>But Stanford's Keller wonders if that's really what we want.\u003c/p>\n\u003cp>\"Do we want one of our key platforms for communication with each other to have built-in surveillance and monitoring for illegal activity and somebody deciding when what we said is inappropriate and cutting it off?\" she asks. \"That's kind of a dystopian policy direction as far as I'm concerned.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Keller is willing to make a prediction — very soon someone else will upload another video that forces the country to be asking these same questions again.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Murder+Video+Again+Raises+Questions+About+How+Facebook+Handles+Content&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Video of a murder uploaded to Facebook recently upset many users, especially since it took Facebook two hours to take it down. But \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/16/524260257/cleveland-police-search-for-suspected-shooter-accused-of-live-streaming-homicide\">the incident\u003c/a> illustrates a dilemma for the company as it becomes an open platform for both recorded and livestreamed video.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg was contrite about the incident when he appeared on stage at the company's F8 developer's conference.\u003c/p>\n\u003cp>\"Our hearts go out to the family and friends of Robert Godwin Sr.,\" said Zuckerberg, referring to the man whose murder was posted on Facebook. \"And we have a lot of work, and we will keep doing all we can to prevent tragedies like this from happening.\"\u003c/p>\n\u003cp>But doing more may not be so easy for Facebook. On the one hand, its users want to be free to express themselves; on the other hand, they do want some protection.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" says Daphne Keller, a law professor at Stanford University. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Keller points to an incident last year when Facebook took down a post of \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an iconic Vietnam War photo\u003c/a> of a naked girl running from a napalm attack. The removal upset users.\u003c/p>\n\u003cp>Keller says Facebook isn't actually under legal obligation to keep anything up or to take down a video of a crime. The company wants to respond to keep users happy. \"They want to take things like this down, and they're working really hard to have a good way to do \u003c/p>\u003cp>\u003c/p>\u003cp>that,\" she says.\u003c/p>\n\u003cp>Keller thinks part of Facebook's dilemma is that society isn't sure yet whether the company should be like the phone company, which isn't responsible for what people say, or if it should be like a traditional broadcaster, subject to strict regulations on what can be put on air.\u003c/p>\n\u003cp>\"And I think Facebook isn't really exactly like either of those two things,\" says Keller, \"and that makes it hard as a society to figure out what it is we do want them to do.\"\u003c/p>\n\u003cp>Nearly 2 billion people use Facebook each month, and millions of them are uploading videos every day. Facebook also pays media outlets, including NPR, to upload videos. That volume of content makes Facebook's job a lot harder.\u003c/p>\n\u003cp>The company has three ways of monitoring content: There are the users — like the ones who flagged the murder videos from Cleveland. Facebook also has human editors who evaluate flagged content. And, there's artificial intelligence, which can monitor enormous amounts of content.\u003c/p>\n\u003cp>But, even AI has its limits, says Nick Feamster, a professor of computer science at Princeton University. Take that iconic naked girl photo from Vietnam, he says. \"Can we detect a nude image? That's something that an algorithm is pretty good at,\" he says. \"Does the algorithm know context and history? That's a much more difficult problem.\"\u003c/p>\n\u003cp>Feamster says it's not a problem that's likely to be solved anytime soon. However, he says AI might be able to detect signs of a troublesome account. It's sort of like the way a bank assesses credit ratings.\u003c/p>\n\u003cp>\"Over time you might learn a so-called prior probability that suggests that maybe this user is more likely to be bad or more likely to be posting inappropriate or unwanted content,\" Feamster says.\u003c/p>\n\u003cp>So, Facebook would keep a closer eye on that account.\u003c/p>\n\u003cp>Between artificial intelligence and more human monitoring, it might be possible to stop the posting of criminal videos and hate speech.\u003c/p>\n\u003cp>But Stanford's Keller wonders if that's really what we want.\u003c/p>\n\u003cp>\"Do we want one of our key platforms for communication with each other to have built-in surveillance and monitoring for illegal activity and somebody deciding when what we said is inappropriate and cutting it off?\" she asks. \"That's kind of a dystopian policy direction as far as I'm concerned.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Keller is willing to make a prediction — very soon someone else will upload another video that forces the country to be asking these same questions again.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Murder+Video+Again+Raises+Questions+About+How+Facebook+Handles+Content&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Facebook’s CEO gave a public address on Tuesday in Silicon Valley, laying out the company’s grand plan for the next year. Mark Zuckerberg provided dazzling details about how Facebook will use cameras, like the ones on our phones, to draw us deeper into digital life — and zero details about how Facebook will address growing safety concerns online.\u003c/p>\n\u003cp>He was speaking at \u003ca href=\"https://www.fbf8.com/\">F8\u003c/a>. In tech land, that stands for the Facebook Developer Conference, which brings together thousands of people who make apps for Facebook and build other tools for the platform.\u003c/p>\n\u003cp>Though, for the rest of the world, F8 might be a reference to \u003cem>The Fast and The Furious\u003c/em>. Zuckerberg spent the first few minutes of his address making geeky jokes about it and laughing at his own jokes.\u003c/p>\n\u003cp>“While \u003cem>Fast and Furious\u003c/em>‘ tagline is ‘never give up on family,’ ours is similar: Never give up on the family of apps,” he said, chuckling.\u003c/p>\n\u003cp>And then, once that was out of his system, the 32-year-old CEO pivoted to what seemed like a more serious, timely place. “Last month I wrote a letter on building community. I have it here.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The large screen projected his \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10154544292806634/\">manifesto\u003c/a>, which he published in February, about how broken the human social fabric is and how Facebook could solve that by connecting us. But Zuckerberg acknowledged that human beings are complicated, and being connected is not an unconditional good.\u003c/p>\n\u003cp>“We have a lot more to do here. And we’re reminded of this, this week, by the tragedy in Cleveland,” Zuckerberg said. He expressed condolences to the loved ones of Robert Godwin Sr., whose murder was broadcast on Facebook. “And we have a lot of work. And we will keep doing all we can to prevent tragedies like this from happening,” Zuckerberg said.\u003c/p>\n\u003cp>It sounded as if Zuckerberg were about to lay out for his audience — the people helping to build his platform — what they all need to take seriously: That people sometimes hijack the app to broadcast gratuitous violence, to wage propaganda wars with “fake news,” to bully and to hate.\u003c/p>\n\u003cp>But that’s not what he did. Instead he pivoted again, abruptly, to a radical vision for how Facebook will move us from the two-dimensional news feed to vibrant 3-D imaginary worlds. “Think about, if your daughter is a big Harry Potter fan, for her birthday you can change your home into Hogwarts.”\u003c/p>\n\u003cp>The world learned about “augmented reality” through the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/07/11/485551781/pokemon-go-is-catching-us-all-in-unexpected-ways\">Pokémon Go\u003c/a> craze. Now Facebook wants to take that craze and turn it into a sustained global movement.\u003c/p>\n\u003cp>The company plans to use smartphone cameras and virtual reality headsets to create 3-D digital spaces all around us. Instead of seeing a real painting, for example, you could don a headset and stare at a blank wall to gaze upon imaginary art. Your kids could wear goggles at breakfast, and see fun little sharks swimming around the bowl of Cheerios. Or say you wake up for your morning coffee. “You can add a second coffee mug so it looks like you’re not having breakfast alone,” Zuckerberg said.\u003c/p>\n\u003cp>He told the audience to imagine tapping on a virtual wine bottle, “and you can add an information card that shows what the vintage of the wine is and what the rating is and maybe where to get it and maybe in the future even a link to buy it.”\u003c/p>\n\u003cp>In the imaginary world, the possibilities — creative and commercial — are endless.\u003c/p>\n\u003cp>The company is releasing an initial version of “\u003ca href=\"https://www.facebook.com/spaces\">Facebook Spaces\u003c/a>,” a new virtual reality app that lets you hang out with your Facebook friends in VR as 3-D cartoon characters, or avatars. Facebook VR guru Rachel Rubin Franklin explained onstage: The company is using artificial intelligence to suggest how you should look. Though you have the final word, of course. “You can add glasses or facial hair. You can change your eye and hair color,” she explained.\u003c/p>\n\u003cp>When you step back and take in this Facebook keynote, it appears Zuckerberg (and his leadership) are, like the best engineers, deeply excited about the new worlds they can build, but also deeply unsure about how to govern these worlds.\u003c/p>\n\u003cp>Virtual and augmented reality apps are not new. But Ryan Pamplin, vice president of sales at augmented reality company Meta, says in an email that Facebook is “uniquely positioned” to take them from the gamer community to the mainstream.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He writes: “If you believe Facebook has good intentions and will properly protect user privacy, it’s exciting. If you don’t, then it’s a scary step towards a dystopian future.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook’s CEO gave a public address on Tuesday in Silicon Valley, laying out the company’s grand plan for the next year. Mark Zuckerberg provided dazzling details about how Facebook will use cameras, like the ones on our phones, to draw us deeper into digital life — and zero details about how Facebook will address growing safety concerns online.\u003c/p>\n\u003cp>He was speaking at \u003ca href=\"https://www.fbf8.com/\">F8\u003c/a>. In tech land, that stands for the Facebook Developer Conference, which brings together thousands of people who make apps for Facebook and build other tools for the platform.\u003c/p>\n\u003cp>Though, for the rest of the world, F8 might be a reference to \u003cem>The Fast and The Furious\u003c/em>. Zuckerberg spent the first few minutes of his address making geeky jokes about it and laughing at his own jokes.\u003c/p>\n\u003cp>“While \u003cem>Fast and Furious\u003c/em>‘ tagline is ‘never give up on family,’ ours is similar: Never give up on the family of apps,” he said, chuckling.\u003c/p>\n\u003cp>And then, once that was out of his system, the 32-year-old CEO pivoted to what seemed like a more serious, timely place. “Last month I wrote a letter on building community. I have it here.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The large screen projected his \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10154544292806634/\">manifesto\u003c/a>, which he published in February, about how broken the human social fabric is and how Facebook could solve that by connecting us. But Zuckerberg acknowledged that human beings are complicated, and being connected is not an unconditional good.\u003c/p>\n\u003cp>“We have a lot more to do here. And we’re reminded of this, this week, by the tragedy in Cleveland,” Zuckerberg said. He expressed condolences to the loved ones of Robert Godwin Sr., whose murder was broadcast on Facebook. “And we have a lot of work. And we will keep doing all we can to prevent tragedies like this from happening,” Zuckerberg said.\u003c/p>\n\u003cp>It sounded as if Zuckerberg were about to lay out for his audience — the people helping to build his platform — what they all need to take seriously: That people sometimes hijack the app to broadcast gratuitous violence, to wage propaganda wars with “fake news,” to bully and to hate.\u003c/p>\n\u003cp>But that’s not what he did. Instead he pivoted again, abruptly, to a radical vision for how Facebook will move us from the two-dimensional news feed to vibrant 3-D imaginary worlds. “Think about, if your daughter is a big Harry Potter fan, for her birthday you can change your home into Hogwarts.”\u003c/p>\n\u003cp>The world learned about “augmented reality” through the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/07/11/485551781/pokemon-go-is-catching-us-all-in-unexpected-ways\">Pokémon Go\u003c/a> craze. Now Facebook wants to take that craze and turn it into a sustained global movement.\u003c/p>\n\u003cp>The company plans to use smartphone cameras and virtual reality headsets to create 3-D digital spaces all around us. Instead of seeing a real painting, for example, you could don a headset and stare at a blank wall to gaze upon imaginary art. Your kids could wear goggles at breakfast, and see fun little sharks swimming around the bowl of Cheerios. Or say you wake up for your morning coffee. “You can add a second coffee mug so it looks like you’re not having breakfast alone,” Zuckerberg said.\u003c/p>\n\u003cp>He told the audience to imagine tapping on a virtual wine bottle, “and you can add an information card that shows what the vintage of the wine is and what the rating is and maybe where to get it and maybe in the future even a link to buy it.”\u003c/p>\n\u003cp>In the imaginary world, the possibilities — creative and commercial — are endless.\u003c/p>\n\u003cp>The company is releasing an initial version of “\u003ca href=\"https://www.facebook.com/spaces\">Facebook Spaces\u003c/a>,” a new virtual reality app that lets you hang out with your Facebook friends in VR as 3-D cartoon characters, or avatars. Facebook VR guru Rachel Rubin Franklin explained onstage: The company is using artificial intelligence to suggest how you should look. Though you have the final word, of course. “You can add glasses or facial hair. You can change your eye and hair color,” she explained.\u003c/p>\n\u003cp>When you step back and take in this Facebook keynote, it appears Zuckerberg (and his leadership) are, like the best engineers, deeply excited about the new worlds they can build, but also deeply unsure about how to govern these worlds.\u003c/p>\n\u003cp>Virtual and augmented reality apps are not new. But Ryan Pamplin, vice president of sales at augmented reality company Meta, says in an email that Facebook is “uniquely positioned” to take them from the gamer community to the mainstream.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He writes: “If you believe Facebook has good intentions and will properly protect user privacy, it’s exciting. If you don’t, then it’s a scary step towards a dystopian future.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Chicago police \u003ca href=\"https://twitter.com/Chicago_Police/status/848527558958354432\">announced on Twitter\u003c/a> Sunday that they had arrested a 14-year-old boy in connection with the sexual assault of a 15-year-old girl that had been streamed live on Facebook in March.\u003c/p>\n\u003cp>The boy faces felony counts of aggravated criminal sexual assault, manufacturing of child pornography and dissemination of child pornography, police said. They said during a Sunday news conference that an arrest warrant had been issued for a second teenager and that they were actively searching for him.\u003c/p>\n\u003cp>The girl was reported missing from Chicago's Lawndale neighborhood after she went to the store and did not return. Then the girl's mother was alerted to the Facebook Live video of the attack, which she showed to Chicago Police Superintendent Eddie Johnson. The girl was found the next day, taken to the hospital and reunited with her family.\u003c/p>\n\u003cp>\"Due to the graphic content that I observed, I don't want to go into the detail of what was on the video, but I want to tell you that the young men responsible, they should be ashamed of themselves,\" Johnson said during Sunday's news conference. \"They've humiliated themselves, they've humiliated their families, and now they're going to be held accountable for what they did.\"\u003c/p>\n\u003cp>Police have said that the attack involved five or six people, and that 40 people watched the assault live on Facebook and did not call the authorities.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"You know, we've seen a couple of acts in this city now in the last few months involving social media. And it just disgusts me that people would look at those videos and not pick up the phone and dial 911,\" Johnson said.\u003c/p>\n\u003cp>Police have since moved the girl and her family to a \u003ca href=\"http://chicago.suntimes.com/news/girl-gang-raped-on-facebook-live-relocated-to-safe-space/\">\"safe space\"\u003c/a> after she was getting taunted and threatened. The girl's mother said that her daughter had been receiving online threats after the attack and that kids in the neighborhood were ringing the doorbell looking for the girl, the Associated Press reports.\u003c/p>\n\u003cp>The \u003cem>\u003ca href=\"http://chicago.suntimes.com/news/woman-says-she-saw-missing-daughter-assaulted-on-facebook-live/\">Chicago Sun-Times\u003c/a>\u003c/em> spoke with Alderman Michael Scott Jr. when the attack was made public.\u003c/p>\n\u003cblockquote>\u003cp>\"It is baffling to me,\" Scott said of the Facebook Live posting. \"Of course I didn't grow up with social media. But it's becoming a place where young people act out movie scenes, if you will, people are getting shot and killed and beaten on Facebook Live.\"\u003c/p>\u003c/blockquote>\n\u003cp>\u003c/p>\n\u003cp>Chicago has had a spate of incidents of violence streamed live on Facebook. As local news site DNAinfo \u003ca href=\"https://www.dnainfo.com/chicago/20161031/back-of-yards/man-shot-during-facebook-live-post-this-year-was-killed-friday-shooting\">reports\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>\"Last month, a pregnant woman was recording herself on Facebook Live when a gunman opened fire, wounding her and killing a 2-year-old and a man.\u003c/p>\n\u003cp>\"In January, four people were charged with hate crimes in the kidnapping and torturing of a mentally disabled suburban man on Facebook Live.\u003c/p>\n\u003cp>\"In 2016, a man was live streaming when he was shot and fatally wounded in North Lawndale. Also in 2016 a man taking a selfie video was shot on Facebook. He survived that incident, but was shot to death months later.\"\u003c/p>\u003c/blockquote>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Chicago police \u003ca href=\"https://twitter.com/Chicago_Police/status/848527558958354432\">announced on Twitter\u003c/a> Sunday that they had arrested a 14-year-old boy in connection with the sexual assault of a 15-year-old girl that had been streamed live on Facebook in March.\u003c/p>\n\u003cp>The boy faces felony counts of aggravated criminal sexual assault, manufacturing of child pornography and dissemination of child pornography, police said. They said during a Sunday news conference that an arrest warrant had been issued for a second teenager and that they were actively searching for him.\u003c/p>\n\u003cp>The girl was reported missing from Chicago's Lawndale neighborhood after she went to the store and did not return. Then the girl's mother was alerted to the Facebook Live video of the attack, which she showed to Chicago Police Superintendent Eddie Johnson. The girl was found the next day, taken to the hospital and reunited with her family.\u003c/p>\n\u003cp>\"Due to the graphic content that I observed, I don't want to go into the detail of what was on the video, but I want to tell you that the young men responsible, they should be ashamed of themselves,\" Johnson said during Sunday's news conference. \"They've humiliated themselves, they've humiliated their families, and now they're going to be held accountable for what they did.\"\u003c/p>\n\u003cp>Police have said that the attack involved five or six people, and that 40 people watched the assault live on Facebook and did not call the authorities.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"You know, we've seen a couple of acts in this city now in the last few months involving social media. And it just disgusts me that people would look at those videos and not pick up the phone and dial 911,\" Johnson said.\u003c/p>\n\u003cp>Police have since moved the girl and her family to a \u003ca href=\"http://chicago.suntimes.com/news/girl-gang-raped-on-facebook-live-relocated-to-safe-space/\">\"safe space\"\u003c/a> after she was getting taunted and threatened. The girl's mother said that her daughter had been receiving online threats after the attack and that kids in the neighborhood were ringing the doorbell looking for the girl, the Associated Press reports.\u003c/p>\n\u003cp>The \u003cem>\u003ca href=\"http://chicago.suntimes.com/news/woman-says-she-saw-missing-daughter-assaulted-on-facebook-live/\">Chicago Sun-Times\u003c/a>\u003c/em> spoke with Alderman Michael Scott Jr. when the attack was made public.\u003c/p>\n\u003cblockquote>\u003cp>\"It is baffling to me,\" Scott said of the Facebook Live posting. \"Of course I didn't grow up with social media. But it's becoming a place where young people act out movie scenes, if you will, people are getting shot and killed and beaten on Facebook Live.\"\u003c/p>\u003c/blockquote>\n\u003cp>\u003c/p>\n\u003cp>Chicago has had a spate of incidents of violence streamed live on Facebook. As local news site DNAinfo \u003ca href=\"https://www.dnainfo.com/chicago/20161031/back-of-yards/man-shot-during-facebook-live-post-this-year-was-killed-friday-shooting\">reports\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>\"Last month, a pregnant woman was recording herself on Facebook Live when a gunman opened fire, wounding her and killing a 2-year-old and a man.\u003c/p>\n\u003cp>\"In January, four people were charged with hate crimes in the kidnapping and torturing of a mentally disabled suburban man on Facebook Live.\u003c/p>\n\u003cp>\"In 2016, a man was live streaming when he was shot and fatally wounded in North Lawndale. Also in 2016 a man taking a selfie video was shot on Facebook. He survived that incident, but was shot to death months later.\"\u003c/p>\u003c/blockquote>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s Mark Zuckerberg is affirming his commitment to globalization at a time when that \u003c/span>\u003cspan style=\"font-weight: 400\">ideology is coming under fire in the \u003c/span>\u003cspan style=\"font-weight: 400\">U.S. and some European countries. \u003c/span>\u003c/p>\n\u003cp>“Our greatest opportunities are now global,” Zuckerberg \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10103508221158471/\">wrote in a 5,800-word post on the social network\u003c/a>. “Our greatest challenges also need global responses — like ending terrorism, fighting climate change, and preventing pandemics. Progress now requires humanity coming together not just as cities or nations, but also as a global community.”\u003c/p>\n\u003cp>Zuckerberg’s Thursday post doesn’t name President Trump or the rise of white nationalism and anti-immigration attitudes in the United States. In an interview with \u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">Recode\u003c/a>, he said he’d been mulling over the ideas for a while. But there’s no denying that current events were a motivator.\u003c/p>\n\u003cp>“In times like these, the most important thing we at Facebook can do is develop the social infrastructure to give people the power to build a global community that works for all of us,” Zuckerberg wrote in his post.\u003c/p>\n\u003cp>The mission of creating a global community, or “\u003ca href=\"https://www.cnet.com/news/what-does-facebooks-cult-insignia-really-signify/\">making the world more open and connected,\u003c/a>” has been Facebook’s foundation. It’s an idea that Zuckerberg noted wasn’t controversial when the social network started more than a decade ago. Of course that’s changed, with nationalism and anti-globalization sentiments on the rise in the U.S. and Europe.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Zuckerberg is getting kudos for his positions — being \"\u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">woke\u003c/a>\" — and realizing the immense social power Facebook yields, especially in news. \u003ca href=\"http://www.journalism.org/2016/05/26/news-use-across-social-media-platforms-2016/\">A majority of American adults get their news from Facebook\u003c/a>, according to the Pew Research Center. And Facebook has arguably been key to the success of movements like #blacklivesmatter and the recent Women’s March.\u003c/p>\n\u003cp>But Zuckerberg’s post also displays the naiveté for which Silicon Valley companies routinely get slammed. That is, there’s been a magical thinking that access to information, connecting people and making consumption clickable, in and of themselves, will make the world a better place.\u003c/p>\n\u003cp>In his open letter, Zuckerberg also outlined several other current social problems that Facebook will help solve. Among them: building a supportive and civic-minded community, as well as tackling fake news.\u003c/p>\n\u003cp>Facebook has acknowledged fake news on its platform as a problem and has partnered with fact-checkers to try to filter it out.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“Accuracy of information is very important,” Zuckerberg wrote. “We know there is misinformation and even outright hoax content on Facebook, and we take this very seriously. We've made progress fighting hoaxes the way we fight spam, but we have more work to do.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s Mark Zuckerberg is affirming his commitment to globalization at a time when that \u003c/span>\u003cspan style=\"font-weight: 400\">ideology is coming under fire in the \u003c/span>\u003cspan style=\"font-weight: 400\">U.S. and some European countries. \u003c/span>\u003c/p>\n\u003cp>“Our greatest opportunities are now global,” Zuckerberg \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10103508221158471/\">wrote in a 5,800-word post on the social network\u003c/a>. “Our greatest challenges also need global responses — like ending terrorism, fighting climate change, and preventing pandemics. Progress now requires humanity coming together not just as cities or nations, but also as a global community.”\u003c/p>\n\u003cp>Zuckerberg’s Thursday post doesn’t name President Trump or the rise of white nationalism and anti-immigration attitudes in the United States. In an interview with \u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">Recode\u003c/a>, he said he’d been mulling over the ideas for a while. But there’s no denying that current events were a motivator.\u003c/p>\n\u003cp>“In times like these, the most important thing we at Facebook can do is develop the social infrastructure to give people the power to build a global community that works for all of us,” Zuckerberg wrote in his post.\u003c/p>\n\u003cp>The mission of creating a global community, or “\u003ca href=\"https://www.cnet.com/news/what-does-facebooks-cult-insignia-really-signify/\">making the world more open and connected,\u003c/a>” has been Facebook’s foundation. It’s an idea that Zuckerberg noted wasn’t controversial when the social network started more than a decade ago. Of course that’s changed, with nationalism and anti-globalization sentiments on the rise in the U.S. and Europe.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Zuckerberg is getting kudos for his positions — being \"\u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">woke\u003c/a>\" — and realizing the immense social power Facebook yields, especially in news. \u003ca href=\"http://www.journalism.org/2016/05/26/news-use-across-social-media-platforms-2016/\">A majority of American adults get their news from Facebook\u003c/a>, according to the Pew Research Center. And Facebook has arguably been key to the success of movements like #blacklivesmatter and the recent Women’s March.\u003c/p>\n\u003cp>But Zuckerberg’s post also displays the naiveté for which Silicon Valley companies routinely get slammed. That is, there’s been a magical thinking that access to information, connecting people and making consumption clickable, in and of themselves, will make the world a better place.\u003c/p>\n\u003cp>In his open letter, Zuckerberg also outlined several other current social problems that Facebook will help solve. Among them: building a supportive and civic-minded community, as well as tackling fake news.\u003c/p>\n\u003cp>Facebook has acknowledged fake news on its platform as a problem and has partnered with fact-checkers to try to filter it out.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“Accuracy of information is very important,” Zuckerberg wrote. “We know there is misinformation and even outright hoax content on Facebook, and we take this very seriously. We've made progress fighting hoaxes the way we fight spam, but we have more work to do.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Most companies that care about employee recruitment and retention try to offer the best benefit packages possible to attract top talent. In tech, an industry facing perpetual talent shortages, that often means going big.\u003c/p>\n\u003cp>Facebook last week said it would yet again expand its family leave benefit package, offering employees 20 days of paid sick leave to grieve an immediate relative and 10 days to mourn an extended family member’s death. They also added three days to care for a sick child.\u003c/p>\n\u003cp>In a Facebook post outlining the policy, company COO Sheryl Sandberg referenced her own bereavement in 2015 after the unexpected death of her husband, Dave Goldberg.\u003c/p>\n\u003cp>“Amid the nightmare of Dave’s death when my kids needed me more than ever, I was grateful every day to work for a company that provides bereavement leave and flexibility,” Sandberg wrote. “I know how rare that is, and I believe strongly that it shouldn’t be.”\u003c/p>\n\u003cp>In an interview with KQED, Sandberg said her experience helped to shape the bereavement policy.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“I mean, just getting out of bed is a struggle,” Sandberg told \u003cem>The California Report\u003c/em>. “And I know I’m not the only one who faced something like this. And so I think what we’re trying to do with this policy is give people time … time for themselves, time to grieve, and time to take care of the things they need to take care of for their families.”\u003c/p>\n\u003cp>Facebook is well positioned to offer these costly benefits because the company’s business is growing so fast. Revenues in 2016 increased 54 percent over the year before, and the company has $29 billion cash on hand.\u003c/p>\n\u003cp>But for other companies who aren’t so cash flush, the question is: How do you lure top-flight talent with a bottom-shelf budget? That puzzle is especially tough for nonprofits to figure out, with many repeatedly voicing concern that they’re being left behind in the Silicon Valley hiring race.\u003c/p>\n\u003cp>Sandberg said she recognizes that not all companies can keep up with Facebook, but they should still try to “stretch” to offer as many benefits as possible.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“I think it’s great when companies do more,” she said. “I think it’s great when employees know that they’re valued, and I think there are a lot of ways companies can do this.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Most companies that care about employee recruitment and retention try to offer the best benefit packages possible to attract top talent. In tech, an industry facing perpetual talent shortages, that often means going big.\u003c/p>\n\u003cp>Facebook last week said it would yet again expand its family leave benefit package, offering employees 20 days of paid sick leave to grieve an immediate relative and 10 days to mourn an extended family member’s death. They also added three days to care for a sick child.\u003c/p>\n\u003cp>In a Facebook post outlining the policy, company COO Sheryl Sandberg referenced her own bereavement in 2015 after the unexpected death of her husband, Dave Goldberg.\u003c/p>\n\u003cp>“Amid the nightmare of Dave’s death when my kids needed me more than ever, I was grateful every day to work for a company that provides bereavement leave and flexibility,” Sandberg wrote. “I know how rare that is, and I believe strongly that it shouldn’t be.”\u003c/p>\n\u003cp>In an interview with KQED, Sandberg said her experience helped to shape the bereavement policy.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“I mean, just getting out of bed is a struggle,” Sandberg told \u003cem>The California Report\u003c/em>. “And I know I’m not the only one who faced something like this. And so I think what we’re trying to do with this policy is give people time … time for themselves, time to grieve, and time to take care of the things they need to take care of for their families.”\u003c/p>\n\u003cp>Facebook is well positioned to offer these costly benefits because the company’s business is growing so fast. Revenues in 2016 increased 54 percent over the year before, and the company has $29 billion cash on hand.\u003c/p>\n\u003cp>But for other companies who aren’t so cash flush, the question is: How do you lure top-flight talent with a bottom-shelf budget? That puzzle is especially tough for nonprofits to figure out, with many repeatedly voicing concern that they’re being left behind in the Silicon Valley hiring race.\u003c/p>\n\u003cp>Sandberg said she recognizes that not all companies can keep up with Facebook, but they should still try to “stretch” to offer as many benefits as possible.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“I think it’s great when companies do more,” she said. “I think it’s great when employees know that they’re valued, and I think there are a lot of ways companies can do this.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Facebook Doesn't Tell Users Everything it Really Knows About Them",
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"content": "\u003cp>Facebook has long let users see all sorts of things the site knows about them, like whether they enjoy soccer, have recently moved, or like Melania Trump.\u003c/p>\n\u003cp>But the tech giant gives users little indication that it buys far more sensitive data about them, including their income, the types of restaurants they frequent and even how many credit cards are in their wallets.\u003c/p>\n\u003cp>[soundcloud url=\"https://api.soundcloud.com/tracks/299845010\" params=\"color=ff5500&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false\" width=\"100%\" height=\"166\" iframe=\"true\" /]\u003c/p>\n\u003cp>Since September, ProPublica has been encouraging Facebook users to \u003ca href=\"https://www.propublica.org/article/breaking-the-black-box-what-facebook-knows-about-you\">share the categories of interest\u003c/a> that the site has assigned to them. Users showed us everything from \"Pretending to Text in Awkward Situations\" to \"Breastfeeding in Public.\" In total, we collected more than 52,000 unique attributes that Facebook has used to classify users.\u003c/p>\n\u003cp>Facebook's site says it gets information about its users \"from a few different sources.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>What the page doesn't say is that those sources include \u003ca href=\"http://lifehacker.com/5994380/how-facebook-uses-your-data-to-target-ads-even-offline\">detailed dossiers\u003c/a> obtained from commercial data brokers about users' offline lives. Nor does Facebook show users any of the often remarkably detailed information it gets from those brokers.\u003c/p>\n\u003cp>\"They are not being honest,\" said Jeffrey Chester, executive director of the \u003ca href=\"https://www.democraticmedia.org/about\">Center for Digital Democracy\u003c/a>. \"Facebook is bundling a dozen different data companies to target an individual customer, and an individual should have access to that bundle as well.\"\u003c/p>\n\u003cp>When asked this week about the lack of disclosure, Facebook responded that it doesn't tell users about the third-party data because it's widely available and was not collected by Facebook.\u003c/p>\n\u003cp>\"Our approach to controls for third-party categories is somewhat different than our approach for Facebook-specific categories,\" said Steve Satterfield, a Facebook manager of privacy and public policy. \"This is because the data providers we work with generally make their categories available across many different ad platforms, not just on Facebook.\"\u003c/p>\n\u003cp>Satterfield said users who don't want that information to be available to Facebook should contact the data brokers directly. He said users can visit a \u003ca href=\"https://m.facebook.com/help/494750870625830?helpref=uf_permalink.\">page in Facebook's help center\u003c/a>, which provides links to the opt-outs for six data brokers that sell personal data to Facebook.\u003c/p>\n\u003cp>Limiting commercial data brokers' distribution of your personal information is no simple matter. For instance, opting out of Oracle's Datalogix, which provides about 350 types of data to Facebook according to our analysis, requires \"\u003ca href=\"https://www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html\">sending a written request\u003c/a>, along with a copy of government-issued identification\" in postal mail to Oracle's chief privacy officer.\u003c/p>\n\u003cp>Users can ask data brokers to show them the information stored about them. But that can also be complicated. One Facebook broker, Acxiom, requires people to send the \u003ca href=\"https://aboutthedata.com\">last four digits of their social security number\u003c/a> to obtain their data. Facebook changes its providers from time to time so members would have to regularly visit the help center page to protect their privacy.\u003c/p>\n\u003cp>One of us actually tried to do what Facebook suggests. While writing a book about privacy in 2013, reporter Julia Angwin \u003ca href=\"https://www.propublica.org/article/privacy-tools-opting-out-from-data-brokers\">tried to opt out\u003c/a> from as many data brokers as she could. Of the 92 brokers she identified that accepted opt-outs, 65 of them required her to submit a form of identification such as a driver's license. In the end, she could not remove her data from the majority of providers.\u003c/p>\n\u003cp>ProPublica's experiment to gather Facebook's ad categories from readers was part of our Black Box series, which explores the power of algorithms in our lives. Facebook uses algorithms not only to determine the news and advertisements that it displays to users, but also to categorize its users in tens of thousands of micro-targetable groups.\u003c/p>\n\u003cp>Our crowd-sourced data showed us that Facebook's categories range from innocuous groupings of people who like southern food to sensitive categories such as \"Ethnic Affinity\" which categorizes people based on their affinity for African-Americans, Hispanics and other ethnic groups. Advertisers can target ads toward a group 2014 or exclude ads from being shown to a particular group.\u003c/p>\n\u003cp>Last month, after ProPublica \u003ca href=\"https://www.propublica.org/article/facebook-lets-advertisers-exclude-users-by-race\">bought a Facebook ad\u003c/a> in its housing categories that excluded African-Americans, Hispanics and Asian-Americans, the company said it would \u003ca href=\"https://www.propublica.org/article/facebook-to-stop-allowing-some-advertisers-to-exclude-users-by-race\">build an automated system\u003c/a> to help it spot ads that illegally discriminate.\u003c/p>\n\u003cp>Facebook has been working with data brokers since 2012 when it signed a deal with Datalogix. This prompted Chester, the privacy advocate at the Center for Digital Democracy, to file a complaint with the Federal Trade Commission alleging that Facebook had violated a consent decree with the agency on privacy issues. The FTC has never publicly responded to that complaint and Facebook subsequently signed deals with five other data brokers.\u003c/p>\n\u003cp>To find out exactly what type of data Facebook buys from brokers, we downloaded a list of 29,000 categories that the site provides to ad buyers. Nearly 600 of the categories were described as being provided by third-party data brokers. (Most categories were described as being generated by clicking pages or ads on Facebook.)\u003c/p>\n\u003cp>The categories from commercial data brokers were largely financial, such as \"total liquid investible assets $1-$24,999,\" \"People in households that have an estimated household income of between $100K and $125K, or even \"Individuals that are frequent transactor at lower cost department or dollar stores.\"\u003c/p>\n\u003cp>We compared the data broker categories with the crowd-sourced list of what Facebook tells users about themselves. We found none of the data broker information on any of the tens of the thousands of \"interests\" that Facebook showed users.\u003c/p>\n\u003cp>Our tool also allowed users to react to the categories they were placed in as being \"wrong,\" \"creepy\" or \"spot on.\" The category that received the most votes for \"wrong\" was \"Farmville slots.\" The category that got the most votes for \"creepy\" was \"Away from family.\" And the category that was rated most \"spot on\" was \"NPR.\"\u003c/p>\n\u003cp>\u003cem>ProPublica is a Pulitzer Prize-winning investigative newsroom. Sign up for their \u003ca href=\"http://www.propublica.org/forms/newsletter_daily_email\">newsletter\u003c/a>\u003c/em>.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>[propublicaFB]\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook has long let users see all sorts of things the site knows about them, like whether they enjoy soccer, have recently moved, or like Melania Trump.\u003c/p>\n\u003cp>But the tech giant gives users little indication that it buys far more sensitive data about them, including their income, the types of restaurants they frequent and even how many credit cards are in their wallets.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cdiv class='utils-parseShortcode-shortcodes-__shortcodes__shortcodeWrapper'>\n \u003ciframe width='100%' height='166'\n scrolling='no' frameborder='no'\n src='https://w.soundcloud.com/player/?url=https://api.soundcloud.com/tracks/299845010&visual=true&color=ff5500&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false'\n title='https://api.soundcloud.com/tracks/299845010'>\n \u003c/iframe>\n \u003c/div>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Since September, ProPublica has been encouraging Facebook users to \u003ca href=\"https://www.propublica.org/article/breaking-the-black-box-what-facebook-knows-about-you\">share the categories of interest\u003c/a> that the site has assigned to them. Users showed us everything from \"Pretending to Text in Awkward Situations\" to \"Breastfeeding in Public.\" In total, we collected more than 52,000 unique attributes that Facebook has used to classify users.\u003c/p>\n\u003cp>Facebook's site says it gets information about its users \"from a few different sources.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>What the page doesn't say is that those sources include \u003ca href=\"http://lifehacker.com/5994380/how-facebook-uses-your-data-to-target-ads-even-offline\">detailed dossiers\u003c/a> obtained from commercial data brokers about users' offline lives. Nor does Facebook show users any of the often remarkably detailed information it gets from those brokers.\u003c/p>\n\u003cp>\"They are not being honest,\" said Jeffrey Chester, executive director of the \u003ca href=\"https://www.democraticmedia.org/about\">Center for Digital Democracy\u003c/a>. \"Facebook is bundling a dozen different data companies to target an individual customer, and an individual should have access to that bundle as well.\"\u003c/p>\n\u003cp>When asked this week about the lack of disclosure, Facebook responded that it doesn't tell users about the third-party data because it's widely available and was not collected by Facebook.\u003c/p>\n\u003cp>\"Our approach to controls for third-party categories is somewhat different than our approach for Facebook-specific categories,\" said Steve Satterfield, a Facebook manager of privacy and public policy. \"This is because the data providers we work with generally make their categories available across many different ad platforms, not just on Facebook.\"\u003c/p>\n\u003cp>Satterfield said users who don't want that information to be available to Facebook should contact the data brokers directly. He said users can visit a \u003ca href=\"https://m.facebook.com/help/494750870625830?helpref=uf_permalink.\">page in Facebook's help center\u003c/a>, which provides links to the opt-outs for six data brokers that sell personal data to Facebook.\u003c/p>\n\u003cp>Limiting commercial data brokers' distribution of your personal information is no simple matter. For instance, opting out of Oracle's Datalogix, which provides about 350 types of data to Facebook according to our analysis, requires \"\u003ca href=\"https://www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html\">sending a written request\u003c/a>, along with a copy of government-issued identification\" in postal mail to Oracle's chief privacy officer.\u003c/p>\n\u003cp>Users can ask data brokers to show them the information stored about them. But that can also be complicated. One Facebook broker, Acxiom, requires people to send the \u003ca href=\"https://aboutthedata.com\">last four digits of their social security number\u003c/a> to obtain their data. Facebook changes its providers from time to time so members would have to regularly visit the help center page to protect their privacy.\u003c/p>\n\u003cp>One of us actually tried to do what Facebook suggests. While writing a book about privacy in 2013, reporter Julia Angwin \u003ca href=\"https://www.propublica.org/article/privacy-tools-opting-out-from-data-brokers\">tried to opt out\u003c/a> from as many data brokers as she could. Of the 92 brokers she identified that accepted opt-outs, 65 of them required her to submit a form of identification such as a driver's license. In the end, she could not remove her data from the majority of providers.\u003c/p>\n\u003cp>ProPublica's experiment to gather Facebook's ad categories from readers was part of our Black Box series, which explores the power of algorithms in our lives. Facebook uses algorithms not only to determine the news and advertisements that it displays to users, but also to categorize its users in tens of thousands of micro-targetable groups.\u003c/p>\n\u003cp>Our crowd-sourced data showed us that Facebook's categories range from innocuous groupings of people who like southern food to sensitive categories such as \"Ethnic Affinity\" which categorizes people based on their affinity for African-Americans, Hispanics and other ethnic groups. Advertisers can target ads toward a group 2014 or exclude ads from being shown to a particular group.\u003c/p>\n\u003cp>Last month, after ProPublica \u003ca href=\"https://www.propublica.org/article/facebook-lets-advertisers-exclude-users-by-race\">bought a Facebook ad\u003c/a> in its housing categories that excluded African-Americans, Hispanics and Asian-Americans, the company said it would \u003ca href=\"https://www.propublica.org/article/facebook-to-stop-allowing-some-advertisers-to-exclude-users-by-race\">build an automated system\u003c/a> to help it spot ads that illegally discriminate.\u003c/p>\n\u003cp>Facebook has been working with data brokers since 2012 when it signed a deal with Datalogix. This prompted Chester, the privacy advocate at the Center for Digital Democracy, to file a complaint with the Federal Trade Commission alleging that Facebook had violated a consent decree with the agency on privacy issues. The FTC has never publicly responded to that complaint and Facebook subsequently signed deals with five other data brokers.\u003c/p>\n\u003cp>To find out exactly what type of data Facebook buys from brokers, we downloaded a list of 29,000 categories that the site provides to ad buyers. Nearly 600 of the categories were described as being provided by third-party data brokers. (Most categories were described as being generated by clicking pages or ads on Facebook.)\u003c/p>\n\u003cp>The categories from commercial data brokers were largely financial, such as \"total liquid investible assets $1-$24,999,\" \"People in households that have an estimated household income of between $100K and $125K, or even \"Individuals that are frequent transactor at lower cost department or dollar stores.\"\u003c/p>\n\u003cp>We compared the data broker categories with the crowd-sourced list of what Facebook tells users about themselves. We found none of the data broker information on any of the tens of the thousands of \"interests\" that Facebook showed users.\u003c/p>\n\u003cp>Our tool also allowed users to react to the categories they were placed in as being \"wrong,\" \"creepy\" or \"spot on.\" The category that received the most votes for \"wrong\" was \"Farmville slots.\" The category that got the most votes for \"creepy\" was \"Away from family.\" And the category that was rated most \"spot on\" was \"NPR.\"\u003c/p>\n\u003cp>\u003cem>ProPublica is a Pulitzer Prize-winning investigative newsroom. Sign up for their \u003ca href=\"http://www.propublica.org/forms/newsletter_daily_email\">newsletter\u003c/a>\u003c/em>.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>[propublicaFB]\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Providing new details about how it's trying to counter the spread of fake news on its services, Facebook says it's working with fact-checking groups to identify bogus stories -- and to warn users if a story they're trying to share has been reported as fake.\u003c/p>\n\u003cp>Facebook also says it will let users report a possible hoax by clicking the upper-right corner of a post and choosing one of four reasons they want to flag it -- from \"It's spam\" to \"It's a fake news story.\"\u003c/p>\n\u003cp>If a story is deemed false, it will be tagged with an alert message saying it's been \"disputed by 3rd party fact-checkers.\"\u003c/p>\n\u003cfigure id=\"attachment_11221910\" class=\"wp-caption aligncenter\" style=\"max-width: 700px\">\u003cimg class=\"size-full wp-image-11221910\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide.png\" alt=\" A mockup provided by Facebook shows the screens it will use to allow users to report a potential hoax or fake news story.\" width=\"700\" height=\"393\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide.png 700w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-160x90.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-240x135.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-375x211.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-520x292.png 520w\" sizes=\"(max-width: 700px) 100vw, 700px\">\u003cfigcaption class=\"wp-caption-text\">A mockup provided by Facebook shows the screens it will use to allow users to report a potential hoax or fake news story. \u003ccite>(Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The social media giant was sharply criticized after the Nov. 8 election, as false stories were blamed for adding confusion to a dynamic campaign season. Since then, fake news and conspiracy theories were also identified as a motivating factor in \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/12/05/504404675/man-fires-rifle-inside-d-c-pizzeria-cites-fictitious-conspiracy-theories\" target=\"_blank\">a man's assault on a pizza restaurant\u003c/a> in Washington, D.C.\u003c/p>\n\u003cp>In the wake of that and other stories, some called for Facebook to hire editors to vet news stories; \u003ca href=\"http://newsroom.fb.com/news/2016/12/news-feed-fyi-addressing-hoaxes-and-fake-news/\" target=\"_blank\">in today's update\u003c/a> from Facebook's vice president in charge of its News Feed feature, Adam Mosseri, the company could be seen to be effectively outsourcing that job to third-party groups that it says have signed on to \u003ca href=\"http://www.poynter.org/fact-checkers-code-of-principles/\" target=\"_blank\">Poynter's International Fact Checking Code of Principles\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The update to Facebook's plan to cope with bogus information comes nearly one month after CEO Mark Zuckerberg acknowledged that Facebook had \"much more work\" to do in how it handles false stories.\u003c/p>\n\u003cp>Today's news touches on four of the seven areas that Zuckerberg listed as part of his company's fight against misinformation. It remains to be seen whether the moves will satisfy Facebook's critics -- both inside and outside the company's ranks -- who have faulted the way it deals with controversial, offensive and/or fake posts. \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/17/495827410/from-hate-speech-to-fake-news-the-content-crisis-facing-mark-zuckerberg\" target=\"_blank\">As NPR's Aarti Shahani reported in November\u003c/a>, that effort has grown to include thousands of overseas subcontractors.\u003c/p>\n\u003cp>In a news release outlining how Facebook's new reporting and flagging process will work, Mosseri said the company will rely on its users to report a story as potentially bogus, \"along with other signals.\" The story would then be sent to fact-checkers.\u003c/p>\n\u003cp>\"If the fact-checking organizations identify a story as fake,\" Mosseri said, \"it will get flagged as disputed and there will be a link to the corresponding article explaining why. Stories that have been disputed may also appear lower in News Feed.\"\u003c/p>\n\u003cp>Mosseri added, \"It will still be possible to share these stories, but you will see a warning that the story has been disputed as you share.\"\u003c/p>\n\u003cp>The flagged story will also be rejected if anyone tries to turn it into a promoted ad, Facebook says.\u003c/p>\n\u003cp>While fake news created a stir because of its intersection with U.S. politics, many of the people behind the sites say they're mainly in it for the money.\u003c/p>\n\u003cp>Here's how Craig Silverman of BuzzFeed News described what he found in researching the phenomenon, \u003ca href=\"http://www.npr.org/2016/12/14/505547295/fake-news-expert-on-how-false-stories-spread-and-why-people-believe-them\" target=\"_blank\">Wednesday's Fresh Air\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>\"Facebook directly doesn't really earn them a lot of money. But the key thing about Facebook -- and this is true whether you're running a politics site out of Macedonia or whether you run a very large website in the U.S. -- Facebook is the biggest driver of traffic to, you know, news websites in the world now. You know, 1.8 billion people log into Facebook every month.\"\u003c/p>\u003c/blockquote>\n\u003cp>Today, Facebook says it has \"found that a lot of fake news is financially motivated\" -- and that it's taking steps to remove some of that incentive.\u003c/p>\n\u003cp>\"On the buying side we've eliminated the ability to spoof domains, which will reduce the prevalence of sites that pretend to be real publications,\" Mosseri says. \"On the publisher side, we are analyzing publisher sites to detect where policy enforcement actions might be necessary.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit http://www.npr.org/.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Providing new details about how it's trying to counter the spread of fake news on its services, Facebook says it's working with fact-checking groups to identify bogus stories -- and to warn users if a story they're trying to share has been reported as fake.\u003c/p>\n\u003cp>Facebook also says it will let users report a possible hoax by clicking the upper-right corner of a post and choosing one of four reasons they want to flag it -- from \"It's spam\" to \"It's a fake news story.\"\u003c/p>\n\u003cp>If a story is deemed false, it will be tagged with an alert message saying it's been \"disputed by 3rd party fact-checkers.\"\u003c/p>\n\u003cfigure id=\"attachment_11221910\" class=\"wp-caption aligncenter\" style=\"max-width: 700px\">\u003cimg class=\"size-full wp-image-11221910\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide.png\" alt=\" A mockup provided by Facebook shows the screens it will use to allow users to report a potential hoax or fake news story.\" width=\"700\" height=\"393\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide.png 700w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-160x90.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-240x135.png 240w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-375x211.png 375w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/reporting-a-story-as-fake-wide-520x292.png 520w\" sizes=\"(max-width: 700px) 100vw, 700px\">\u003cfigcaption class=\"wp-caption-text\">A mockup provided by Facebook shows the screens it will use to allow users to report a potential hoax or fake news story. \u003ccite>(Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The social media giant was sharply criticized after the Nov. 8 election, as false stories were blamed for adding confusion to a dynamic campaign season. Since then, fake news and conspiracy theories were also identified as a motivating factor in \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/12/05/504404675/man-fires-rifle-inside-d-c-pizzeria-cites-fictitious-conspiracy-theories\" target=\"_blank\">a man's assault on a pizza restaurant\u003c/a> in Washington, D.C.\u003c/p>\n\u003cp>In the wake of that and other stories, some called for Facebook to hire editors to vet news stories; \u003ca href=\"http://newsroom.fb.com/news/2016/12/news-feed-fyi-addressing-hoaxes-and-fake-news/\" target=\"_blank\">in today's update\u003c/a> from Facebook's vice president in charge of its News Feed feature, Adam Mosseri, the company could be seen to be effectively outsourcing that job to third-party groups that it says have signed on to \u003ca href=\"http://www.poynter.org/fact-checkers-code-of-principles/\" target=\"_blank\">Poynter's International Fact Checking Code of Principles\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The update to Facebook's plan to cope with bogus information comes nearly one month after CEO Mark Zuckerberg acknowledged that Facebook had \"much more work\" to do in how it handles false stories.\u003c/p>\n\u003cp>Today's news touches on four of the seven areas that Zuckerberg listed as part of his company's fight against misinformation. It remains to be seen whether the moves will satisfy Facebook's critics -- both inside and outside the company's ranks -- who have faulted the way it deals with controversial, offensive and/or fake posts. \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/17/495827410/from-hate-speech-to-fake-news-the-content-crisis-facing-mark-zuckerberg\" target=\"_blank\">As NPR's Aarti Shahani reported in November\u003c/a>, that effort has grown to include thousands of overseas subcontractors.\u003c/p>\n\u003cp>In a news release outlining how Facebook's new reporting and flagging process will work, Mosseri said the company will rely on its users to report a story as potentially bogus, \"along with other signals.\" The story would then be sent to fact-checkers.\u003c/p>\n\u003cp>\"If the fact-checking organizations identify a story as fake,\" Mosseri said, \"it will get flagged as disputed and there will be a link to the corresponding article explaining why. Stories that have been disputed may also appear lower in News Feed.\"\u003c/p>\n\u003cp>Mosseri added, \"It will still be possible to share these stories, but you will see a warning that the story has been disputed as you share.\"\u003c/p>\n\u003cp>The flagged story will also be rejected if anyone tries to turn it into a promoted ad, Facebook says.\u003c/p>\n\u003cp>While fake news created a stir because of its intersection with U.S. politics, many of the people behind the sites say they're mainly in it for the money.\u003c/p>\n\u003cp>Here's how Craig Silverman of BuzzFeed News described what he found in researching the phenomenon, \u003ca href=\"http://www.npr.org/2016/12/14/505547295/fake-news-expert-on-how-false-stories-spread-and-why-people-believe-them\" target=\"_blank\">Wednesday's Fresh Air\u003c/a>:\u003c/p>\n\u003cblockquote>\u003cp>\"Facebook directly doesn't really earn them a lot of money. But the key thing about Facebook -- and this is true whether you're running a politics site out of Macedonia or whether you run a very large website in the U.S. -- Facebook is the biggest driver of traffic to, you know, news websites in the world now. You know, 1.8 billion people log into Facebook every month.\"\u003c/p>\u003c/blockquote>\n\u003cp>Today, Facebook says it has \"found that a lot of fake news is financially motivated\" -- and that it's taking steps to remove some of that incentive.\u003c/p>\n\u003cp>\"On the buying side we've eliminated the ability to spoof domains, which will reduce the prevalence of sites that pretend to be real publications,\" Mosseri says. \"On the publisher side, we are analyzing publisher sites to detect where policy enforcement actions might be necessary.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit http://www.npr.org/.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"slug": "from-hate-speech-to-fake-news-the-content-crisis-facing-mark-zuckerberg",
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"content": "\u003cp>\u003cem>\u003cstrong>Editor’s Note:\u003c/strong> This story contains images and language that some readers may find disturbing.\u003c/em>\u003c/p>\n\u003cp>Mark Zuckerberg — one of the most insightful, adept leaders in the business world — has a problem. It’s a problem he has been slow to acknowledge, even though it has become more apparent by the day.\u003c/p>\n\u003cp>Several current and former Facebook employees tell NPR there is a lot of internal turmoil about how the platform does and doesn’t censor content that users find offensive. And outside Facebook, the public is regularly confounded by the company’s decisions — around controversial posts and around fake news.\u003c/p>\n\u003cp>(Did \u003ca href=\"http://www.snopes.com/pope-francis-donald-trump-endorsement/\">Pope Francis really endorse\u003c/a> Donald Trump? Does Hillary Clinton really have a \u003ca href=\"http://eaglerising.com/36880/a-hillary-clinton-administration-may-be-entirely-run-by-a-figurehead/\">body double\u003c/a>?)\u003c/p>\n\u003cp>Behind whatever the controversy of the moment happens to be, there’s a deep-seated problem. The problem is this: At age 19, the then-boy genius started a social network that was basically a tech-savvy way to \u003ca href=\"https://www.theguardian.com/technology/2007/jul/25/media.newmedia\">check out classmates\u003c/a> in school. Then, over the course of 12 years, he made some very strategic decisions that have morphed Facebook into the most powerful distributor on Earth — the new front page of the news for \u003ca href=\"https://newsroom.fb.com/company-info/\">more than 1 billion\u003c/a> people every day. But Zuckerberg didn’t sign up to head a media company — as in, one that has to make editorial judgments.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/495827410/502402451\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>He and his team have made a very complex set of contradictory rules — a bias toward restricted speech for regular users, and toward free speech for “news” (real or fake). And the company relies on a sprawling army of subcontractors to enforce the rules. People involved in trying to make it work say they’re in way over their heads. As one employee put it, “We started out of a college dorm. I mean, c’mon, we’re Facebook. We never wanted to deal with this s***.”\u003c/p>\n\u003cp>\u003cstrong>Subcontractors running the show\u003c/strong>\u003c/p>\n\u003cp>NPR got the official version of how the company censors and leaves up content this summer when Facebook’s head of policy, Monika Bickert, agreed to a phone interview. We spoke with 10 current and former employees total, on the record and on background, for this investigation.\u003c/p>\n\u003cp>It’s hard to remember this sometimes, but Facebook has never claimed to be a free-speech platform. The company is trying to create a safe space where, unlike on Twitter, people can share without being trolled or shamed. Bickert is in charge of setting the content policies. The \u003ca href=\"https://www.facebook.com/communitystandards\">Community Standards\u003c/a>, which are posted online, are the rules for everyday users.\u003c/p>\n\u003cp>She explained that when a user reports a piece of content that might be offensive, the company exercises its power to censor with precision.\u003c/p>\n\u003cp>[contextly_sidebar id=”rW0OoouzHwixJ3pMYhx8Zi9oUCslrao5″]\u003c/p>\n\u003cp>“Context is so important. It’s critical when we are looking to determine whether or not something is hate speech, or a credible threat of violence,” she said. “We look at how a specific person shared a specific post or word or photo to Facebook. So we’re looking to see why did this particular share happen on Facebook? Why did this particular post happen?”\u003c/p>\n\u003cp>However, three of Bickert’s former colleagues tell a very different story of how Facebook deals with controversial content. They and others declined to be named for fear of job repercussions (at Facebook or at their current employers, also internet companies), but their descriptions are consistent with each other.\u003c/p>\n\u003cp>When a user flags a post on Facebook — whether it’s a picture, video or text post — it goes to a little-known division called the “community operations team.”\u003c/p>\n\u003caside class=\"pullquote alignright\">‘You have to use judgment, in a system that doesn’t give you the time to make a real judgment.’\u003c/aside>\n\u003cp>In 2010, the sources say, the team had a couple hundred workers in five countries. Facebook found it needed more hands on deck. After trying crowdsourcing solutions like CrowdFlower, the company turned to the consulting firm Accenture to put together a dedicated team of subcontractors. Sources say the team is now several thousand people, with some of the largest offices in Manila, the Philippines, and Warsaw, Poland.\u003c/p>\n\u003cp>Current and former employees of Facebook say that they’ve observed these subcontractors in action; that they are told to go fast — very fast; that they’re evaluated on speed; and that on average, a worker makes a decision about a piece of flagged content once every 10 seconds.\u003c/p>\n\u003cp>Let’s do a back-of-the-envelope calculation. Say a worker is doing an eight-hour shift, at the rate of one post per 10 seconds. That means they’re clearing 2,880 posts a day per person. When NPR ran these numbers by current and former employees, they said that sounds reasonable.\u003c/p>\n\u003cp>A Facebook spokesperson says response times vary widely, depending on what is being reported; that the vast majority of flagged content is not removed; and that the numbers are off. Facebook did not provide alternative numbers.\u003c/p>\n\u003cp>[contextly_sidebar id=”GHUFwakLngKMdaqXezKhADivYvtrrydc”]\u003c/p>\n\u003cp>If the sources — who have firsthand knowledge and spoke separately with NPR — are correct, then this may be the biggest editing — aka censorship — operation in the history of media. All the while, Facebook leaders insist they’re just running a “platform,” free of human judgment.\u003c/p>\n\u003cp>A person who worked on this area of “content management” for Facebook (as an employee, not a subcontractor) says most of the content you see falls neatly into categories that don’t need deep reflection: “That’s an erect penis. Check.” So it’s not like the workers are analyzing every single one in detail.\u003c/p>\n\u003cp>The problem is that simple and complex items all go into the same big pile. So, the source says, “you go on autopilot” and don’t realize when “you have to use judgment, in a system that doesn’t give you the time to make a real judgment.”\u003c/p>\n\u003cp>A classic case is something like “Becky looks pregnant.” It could be cyberbullying or a compliment. The subcontractor “pretty much tosses a coin,” the source says.\u003c/p>\n\u003cp>Here’s another huge barrier. Because of privacy laws and technical glitches (such as a post that is truncated to show only part of the conversation), the subcontractors typically don’t get to see the full context — to which Bickert referred so often.\u003c/p>\n\u003cp>\u003cstrong>Frequent errors\u003c/strong>\u003c/p>\n\u003cp>That could be the cause of frequent errors.\u003c/p>\n\u003cp>NPR decided to stress-test the system by flagging nearly 200 posts that could be considered hate speech — specifically, attacks against blacks and against whites in the U.S. We found that Facebook subcontractors were not consistent and made numerous mistakes, including in instances where a user calls for violence.\u003c/p>\n\u003cp>We say they were mistakes because the company changed its position in dozens of instances, removing some and restoring others — either when we flagged it a second time through the automated system or brought it to the attention of Facebook headquarters in Menlo Park.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178624\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178624\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/FBNPR800-800x949.jpg\" alt=\"A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook's subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed.\" width=\"800\" height=\"949\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-160x190.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-240x285.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-375x445.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-520x617.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook’s subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One user shares a video of a police officer kicking someone on the ground, and another says they “need to start organizing and sniping these bitches.” This is a call to shoot cops.\u003c/p>\n\u003cp>And it’s occurring in a very specific context: days after \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/07/07/485066807/police-stop-ends-in-black-mans-death-aftermath-is-livestreamed-online-video\">Philando Castile\u003c/a> was shot and killed by an officer (the shooting’s aftermath was live-streamed on Facebook); and in a city in Minnesota that’s just a few miles away from where Castile lay bleeding.\u003c/p>\n\u003cp>The subcontractors did not remove the post. When NPR emailed Facebook headquarters about it, a spokesperson said they made a mistake and the post should have been removed.\u003c/p>\n\u003cp>One source tells NPR that the subcontractor “likely” could not see the full post if just the comment was flagged, could not see the profile of the user or even view the video to which the user was responding — again for privacy or technical reasons.\u003c/p>\n\u003cp>Different projects within Facebook have to compete fiercely for engineering talent, and have to make the case that their to-do list is worth expensive company resources. Two sources say that over the years, it’s been hard to make that case for fixing the editing system.\u003c/p>\n\u003cfigure id=\"attachment_11178627\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178627\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg\" alt=\"Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials.\" width=\"800\" height=\"574\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-160x115.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-240x172.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-375x269.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-520x373.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800.jpg 813w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR shared many posts with the company to get specific feedback on why something stayed up or was taken down. This post, with the hashtag #blacklivesdontmatter, was left up. The spokesperson says it should have been removed, but the reviewer’s perspective is not the same as a regular Facebook user; and because the company is protecting privacy, reviewers don’t have access to everything, which \u003cem>can\u003c/em> affect their judgments. Also, the spokesperson says, reviewers don’t have the time a person at Facebook headquarters or at NPR may have to make a decision.\u003c/p>\n\u003cp>Another spokesperson notes that just because the reviewer has a limited view does not mean Bickert’s description is incorrect — that the two versions of the process are not mutually exclusive.\u003c/p>\n\u003cp>\u003cstrong>A restrictive platform\u003c/strong>\u003c/p>\n\u003cp>NPR also finds, interestingly, that Facebook can be strict.\u003c/p>\n\u003cp>Think of it this way. Every media outlet has its own culture and voice. If \u003cem>The New York Times \u003c/em>is urban liberal, Fox News is conservative, and Playboy is racy, you could say Facebook aspires to be nice — a global brand that’s as easy to swallow as Coca-Cola. (In this provocative \u003ca href=\"http://shorensteincenter.org/jeffrey-rosen-future-of-free-speech-in-a-digital-world/\">talk at Harvard’s Shorenstein Center\u003c/a>, law professor and author Jeffrey Rosen says Facebook favors “civility” over “liberty.”)\u003c/p>\n\u003cp>The bias is evident in these real-life examples:\u003c/p>\n\u003cfigure id=\"attachment_11178629\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178629\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg\" alt=\"One example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"428\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-160x86.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-240x128.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-375x201.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-520x278.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-280x150.jpg 280w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85.jpg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">One example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cfigure id=\"attachment_11178632\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178632\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/SadisticCap-800x301.jpg\" alt=\"A second example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"301\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-160x60.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-240x90.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-375x141.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-520x196.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A second example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR asked two newsroom veterans to put themselves in the position of a Facebook content arbiter. We don’t have access to Facebook’s internal guidance on hate speech, so they had to rely on their own judgment and familiarity with Facebook as users.\u003c/p>\n\u003cp>Lynette Clemetson, formerly with NPR and now at the University of Michigan, says of Post 1, “now that’s just dumb.” Post 2, she says, sounds like a “rant.” Chip Mahaney, a former managing editor at a Fox television station, agrees. Both experts venture to guess that the posts are acceptable speech on the platform.\u003c/p>\n\u003cp>To their surprise, they’re not.\u003c/p>\n\u003cp>When NPR flagged the posts, Facebook censors decided to take them down. The spokesperson explains to NPR: It’s OK to use racial slurs when being self-referential. A black person can say things like “my niggers.” But no one can use a slur to attack an individual or group. That’s prohibited. A white person cannot use the word “nigger” to mock or attack blacks. Blacks can’t use “crakkker” (in whatever spelling) to offend whites.\u003c/p>\n\u003cp>\u003cstrong>Wiggle room in pictures\u003c/strong>\u003c/p>\n\u003cp>But there are so many caveats and exceptions — particularly when it comes to interpreting images and videos.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178634\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178634\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg\" alt=\"This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed.\" width=\"800\" height=\"413\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-160x83.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-960x496.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-240x124.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-375x194.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-520x269.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85.jpg 995w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>This is a noose, the kind used to hang slaves. Beside it is a sign. While the letters are faded, you can make out the words: “Nigger swing set.” It was shared by a user named “White Lives Matter 2.”\u003c/p>\n\u003cp>The news veterans would take it down. Clemetson says it’s not quite a call to violent action, but it’s certainly a reference to past action. “It’s a reference to lynching — and making a joke of lynching.” Mahaney says this is “obviously a pretty difficult picture to look at” and his instinct is, unless there’s a deeper context, “I would say it has no place on here.”\u003c/p>\n\u003cp>Facebook left it up, and stands by that decision.\u003c/p>\n\u003cp>The spokesperson explains this historical reference doesn’t have a human victim clearly depicted. If the image included a person, a specific subject of a hate crime, then it would be removed.\u003c/p>\n\u003cp>The spokesperson also made a claim that has not panned out: that in some situations, like this one, Facebook requires the user who created the page to add their real name to the “about” section. By removing anonymity, the hope is, people will be more thoughtful about what they post.\u003c/p>\n\u003cp>The spokesperson says “White Lives Matter 2” was told to identify him or herself promptly. Yet more than a month after NPR flagged the post, it hadn’t happened — yet another way Facebook’s enforcement mechanism is broken.\u003c/p>\n\u003cp>\u003cstrong>With news, a double standard emerges\u003c/strong>\u003c/p>\n\u003cp>If the user rules weren’t nuanced enough, add to that a new plot line: CEO Zuckerberg decided to forge partnerships with news media to make his social network the most powerful distributor of news on Earth. (Facebook pays NPR and other news organizations to produce live videos for its site.)\u003c/p>\n\u003cp>What Facebook has found in the process is that it’s much harder to censor high-profile newsmakers than it is to censor regular users. As one source says, “Whoever screams the loudest gets our attention. We react.”\u003c/p>\n\u003cp>And that’s making newsworthy content a whole other category.\u003c/p>\n\u003cp>Consider the scandals around “Napalm Girl” and Donald Trump. In the first, Facebook was slammed for not allowing users to share \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/09/09/493267919/after-facebook-censors-iconic-photo-norwegian-newspaper-pushes-back\">a Pulitzer Prize-winning photo\u003c/a> because it showed child nudity. In the second, Facebook came under criticism for allowing Donald Trump \u003ca href=\"http://www.businessinsider.com/facebook-employees-wanted-to-block-donald-trump-report-2016-10\">to call for a ban on Muslims\u003c/a> coming to the U.S. — what is clearly hate speech under their regular rules, according to two former employees and a current one. One source said, “He hadn’t even won the Republican primary yet. What we decided mattered.”\u003c/p>\n\u003cp>In both cases, the company caved to public pressure and decided to bend the rules. The source says both decisions were “highly controversial” among employees; and they signal that Facebook leadership is feeling pressure to move toward a free-speech standard for news distribution.\u003c/p>\n\u003cp>How to define news is a huge source of controversy — not just with the elections, but with every charged moment. After Trump won, some critics blamed fake news on Facebook for the election’s outcome. (\u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Zuckerberg dismisses that idea\u003c/a>). After Philando Castile was shot by police, his video disappeared from Facebook. The company says it was “a glitch” and restored it. And the concern over its removal is part of an \u003ca href=\"http://fortune.com/2016/08/05/facebook-video-police/\">ongoing debate\u003c/a> about what police-civilian standoffs should be live-streamed.\u003c/p>\n\u003cp>\u003cstrong>What now?\u003c/strong>\u003c/p>\n\u003cp>Some in Silicon Valley dismiss the criticisms against Facebook as schadenfreude: Just like taxi drivers don’t like Uber, legacy media envies the success of the social platform and enjoys seeing its leadership on the hot seat.\u003c/p>\n\u003cp>A former employee is not so dismissive and says there is a cultural problem, a stubborn blindness at Facebook and other leading internet companies like Twitter. The source says: “The hardest problems these companies face aren’t technological. They are ethical, and there’s not as much rigor in how it’s done.”\u003c/p>\n\u003cp>At a values level, some experts point out, Facebook has to decide if its solution is free speech (the more people post, the more the truth rises), or clear restrictions.\u003c/p>\n\u003cp>And technically, there’s no shortage of ideas about how to fix the process.\u003c/p>\n\u003cp>A former employee says speech is so complex, you can’t expect Facebook to arrive at the same decision each and every time; but you can expect a company that consistently ranks among the 10 most valuable on Earth, by market cap, to put more thought and resources into its censorship machine.\u003c/p>\n\u003cp>The source argues Facebook could afford to make content management regional — have decisions come from the same country in which a post occurs.\u003c/p>\n\u003cp>Speech norms are highly regional. When Facebook first opened its offices in Hyderabad, India, a former employee says, the guidance the reviewers got was to remove sexual content. In a test run, they ended up removing French kissing. Senior management was blown away. The Indian reviewers were doing something Facebook did not expect but which makes perfect sense for local norms.\u003c/p>\n\u003cp>Harvard business professor Ben Edelman says Facebook could invest engineering resources into categorizing the posts. “It makes no sense at all,” he says, that when a piece of content is flagged, it goes into one long line. The company could have the algorithm track what flagged content is getting the most circulation and move that up in the queue, he suggests.\u003c/p>\n\u003cp>Zuckerberg finds himself at the helm of a company that started as a tech company — run by algorithms, free of human judgment, the mythology went. And now he’s just so clearly the CEO of a media company — replete with highly complex rules (What is hate speech anyway?); with double standards (If it’s “news” it stays, if it’s a rant it goes); and with an enforcement mechanism that is set up to fail.\u003c/p>\n\u003cp>\u003cem>Gabriela Mejias and Justina Vasquez contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit \u003ca href=\"http://www.npr.org/\" target=\"_blank\" rel=\"noopener\">NPR.org\u003c/a>.\u003c/p>\n\n",
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"title": "From Hate Speech to Fake News: the Content Crisis Facing Mark Zuckerberg | KQED",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cem>\u003cstrong>Editor’s Note:\u003c/strong> This story contains images and language that some readers may find disturbing.\u003c/em>\u003c/p>\n\u003cp>Mark Zuckerberg — one of the most insightful, adept leaders in the business world — has a problem. It’s a problem he has been slow to acknowledge, even though it has become more apparent by the day.\u003c/p>\n\u003cp>Several current and former Facebook employees tell NPR there is a lot of internal turmoil about how the platform does and doesn’t censor content that users find offensive. And outside Facebook, the public is regularly confounded by the company’s decisions — around controversial posts and around fake news.\u003c/p>\n\u003cp>(Did \u003ca href=\"http://www.snopes.com/pope-francis-donald-trump-endorsement/\">Pope Francis really endorse\u003c/a> Donald Trump? Does Hillary Clinton really have a \u003ca href=\"http://eaglerising.com/36880/a-hillary-clinton-administration-may-be-entirely-run-by-a-figurehead/\">body double\u003c/a>?)\u003c/p>\n\u003cp>Behind whatever the controversy of the moment happens to be, there’s a deep-seated problem. The problem is this: At age 19, the then-boy genius started a social network that was basically a tech-savvy way to \u003ca href=\"https://www.theguardian.com/technology/2007/jul/25/media.newmedia\">check out classmates\u003c/a> in school. Then, over the course of 12 years, he made some very strategic decisions that have morphed Facebook into the most powerful distributor on Earth — the new front page of the news for \u003ca href=\"https://newsroom.fb.com/company-info/\">more than 1 billion\u003c/a> people every day. But Zuckerberg didn’t sign up to head a media company — as in, one that has to make editorial judgments.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/495827410/502402451\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>He and his team have made a very complex set of contradictory rules — a bias toward restricted speech for regular users, and toward free speech for “news” (real or fake). And the company relies on a sprawling army of subcontractors to enforce the rules. People involved in trying to make it work say they’re in way over their heads. As one employee put it, “We started out of a college dorm. I mean, c’mon, we’re Facebook. We never wanted to deal with this s***.”\u003c/p>\n\u003cp>\u003cstrong>Subcontractors running the show\u003c/strong>\u003c/p>\n\u003cp>NPR got the official version of how the company censors and leaves up content this summer when Facebook’s head of policy, Monika Bickert, agreed to a phone interview. We spoke with 10 current and former employees total, on the record and on background, for this investigation.\u003c/p>\n\u003cp>It’s hard to remember this sometimes, but Facebook has never claimed to be a free-speech platform. The company is trying to create a safe space where, unlike on Twitter, people can share without being trolled or shamed. Bickert is in charge of setting the content policies. The \u003ca href=\"https://www.facebook.com/communitystandards\">Community Standards\u003c/a>, which are posted online, are the rules for everyday users.\u003c/p>\n\u003cp>She explained that when a user reports a piece of content that might be offensive, the company exercises its power to censor with precision.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>“Context is so important. It’s critical when we are looking to determine whether or not something is hate speech, or a credible threat of violence,” she said. “We look at how a specific person shared a specific post or word or photo to Facebook. So we’re looking to see why did this particular share happen on Facebook? Why did this particular post happen?”\u003c/p>\n\u003cp>However, three of Bickert’s former colleagues tell a very different story of how Facebook deals with controversial content. They and others declined to be named for fear of job repercussions (at Facebook or at their current employers, also internet companies), but their descriptions are consistent with each other.\u003c/p>\n\u003cp>When a user flags a post on Facebook — whether it’s a picture, video or text post — it goes to a little-known division called the “community operations team.”\u003c/p>\n\u003caside class=\"pullquote alignright\">‘You have to use judgment, in a system that doesn’t give you the time to make a real judgment.’\u003c/aside>\n\u003cp>In 2010, the sources say, the team had a couple hundred workers in five countries. Facebook found it needed more hands on deck. After trying crowdsourcing solutions like CrowdFlower, the company turned to the consulting firm Accenture to put together a dedicated team of subcontractors. Sources say the team is now several thousand people, with some of the largest offices in Manila, the Philippines, and Warsaw, Poland.\u003c/p>\n\u003cp>Current and former employees of Facebook say that they’ve observed these subcontractors in action; that they are told to go fast — very fast; that they’re evaluated on speed; and that on average, a worker makes a decision about a piece of flagged content once every 10 seconds.\u003c/p>\n\u003cp>Let’s do a back-of-the-envelope calculation. Say a worker is doing an eight-hour shift, at the rate of one post per 10 seconds. That means they’re clearing 2,880 posts a day per person. When NPR ran these numbers by current and former employees, they said that sounds reasonable.\u003c/p>\n\u003cp>A Facebook spokesperson says response times vary widely, depending on what is being reported; that the vast majority of flagged content is not removed; and that the numbers are off. Facebook did not provide alternative numbers.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>If the sources — who have firsthand knowledge and spoke separately with NPR — are correct, then this may be the biggest editing — aka censorship — operation in the history of media. All the while, Facebook leaders insist they’re just running a “platform,” free of human judgment.\u003c/p>\n\u003cp>A person who worked on this area of “content management” for Facebook (as an employee, not a subcontractor) says most of the content you see falls neatly into categories that don’t need deep reflection: “That’s an erect penis. Check.” So it’s not like the workers are analyzing every single one in detail.\u003c/p>\n\u003cp>The problem is that simple and complex items all go into the same big pile. So, the source says, “you go on autopilot” and don’t realize when “you have to use judgment, in a system that doesn’t give you the time to make a real judgment.”\u003c/p>\n\u003cp>A classic case is something like “Becky looks pregnant.” It could be cyberbullying or a compliment. The subcontractor “pretty much tosses a coin,” the source says.\u003c/p>\n\u003cp>Here’s another huge barrier. Because of privacy laws and technical glitches (such as a post that is truncated to show only part of the conversation), the subcontractors typically don’t get to see the full context — to which Bickert referred so often.\u003c/p>\n\u003cp>\u003cstrong>Frequent errors\u003c/strong>\u003c/p>\n\u003cp>That could be the cause of frequent errors.\u003c/p>\n\u003cp>NPR decided to stress-test the system by flagging nearly 200 posts that could be considered hate speech — specifically, attacks against blacks and against whites in the U.S. We found that Facebook subcontractors were not consistent and made numerous mistakes, including in instances where a user calls for violence.\u003c/p>\n\u003cp>We say they were mistakes because the company changed its position in dozens of instances, removing some and restoring others — either when we flagged it a second time through the automated system or brought it to the attention of Facebook headquarters in Menlo Park.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178624\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178624\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/FBNPR800-800x949.jpg\" alt=\"A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook's subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed.\" width=\"800\" height=\"949\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-160x190.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-240x285.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-375x445.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-520x617.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook’s subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One user shares a video of a police officer kicking someone on the ground, and another says they “need to start organizing and sniping these bitches.” This is a call to shoot cops.\u003c/p>\n\u003cp>And it’s occurring in a very specific context: days after \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/07/07/485066807/police-stop-ends-in-black-mans-death-aftermath-is-livestreamed-online-video\">Philando Castile\u003c/a> was shot and killed by an officer (the shooting’s aftermath was live-streamed on Facebook); and in a city in Minnesota that’s just a few miles away from where Castile lay bleeding.\u003c/p>\n\u003cp>The subcontractors did not remove the post. When NPR emailed Facebook headquarters about it, a spokesperson said they made a mistake and the post should have been removed.\u003c/p>\n\u003cp>One source tells NPR that the subcontractor “likely” could not see the full post if just the comment was flagged, could not see the profile of the user or even view the video to which the user was responding — again for privacy or technical reasons.\u003c/p>\n\u003cp>Different projects within Facebook have to compete fiercely for engineering talent, and have to make the case that their to-do list is worth expensive company resources. Two sources say that over the years, it’s been hard to make that case for fixing the editing system.\u003c/p>\n\u003cfigure id=\"attachment_11178627\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178627\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg\" alt=\"Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials.\" width=\"800\" height=\"574\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-160x115.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-240x172.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-375x269.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-520x373.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800.jpg 813w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR shared many posts with the company to get specific feedback on why something stayed up or was taken down. This post, with the hashtag #blacklivesdontmatter, was left up. The spokesperson says it should have been removed, but the reviewer’s perspective is not the same as a regular Facebook user; and because the company is protecting privacy, reviewers don’t have access to everything, which \u003cem>can\u003c/em> affect their judgments. Also, the spokesperson says, reviewers don’t have the time a person at Facebook headquarters or at NPR may have to make a decision.\u003c/p>\n\u003cp>Another spokesperson notes that just because the reviewer has a limited view does not mean Bickert’s description is incorrect — that the two versions of the process are not mutually exclusive.\u003c/p>\n\u003cp>\u003cstrong>A restrictive platform\u003c/strong>\u003c/p>\n\u003cp>NPR also finds, interestingly, that Facebook can be strict.\u003c/p>\n\u003cp>Think of it this way. Every media outlet has its own culture and voice. If \u003cem>The New York Times \u003c/em>is urban liberal, Fox News is conservative, and Playboy is racy, you could say Facebook aspires to be nice — a global brand that’s as easy to swallow as Coca-Cola. (In this provocative \u003ca href=\"http://shorensteincenter.org/jeffrey-rosen-future-of-free-speech-in-a-digital-world/\">talk at Harvard’s Shorenstein Center\u003c/a>, law professor and author Jeffrey Rosen says Facebook favors “civility” over “liberty.”)\u003c/p>\n\u003cp>The bias is evident in these real-life examples:\u003c/p>\n\u003cfigure id=\"attachment_11178629\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178629\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg\" alt=\"One example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"428\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-160x86.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-240x128.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-375x201.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-520x278.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-280x150.jpg 280w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85.jpg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">One example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cfigure id=\"attachment_11178632\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178632\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/SadisticCap-800x301.jpg\" alt=\"A second example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"301\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-160x60.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-240x90.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-375x141.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-520x196.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A second example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR asked two newsroom veterans to put themselves in the position of a Facebook content arbiter. We don’t have access to Facebook’s internal guidance on hate speech, so they had to rely on their own judgment and familiarity with Facebook as users.\u003c/p>\n\u003cp>Lynette Clemetson, formerly with NPR and now at the University of Michigan, says of Post 1, “now that’s just dumb.” Post 2, she says, sounds like a “rant.” Chip Mahaney, a former managing editor at a Fox television station, agrees. Both experts venture to guess that the posts are acceptable speech on the platform.\u003c/p>\n\u003cp>To their surprise, they’re not.\u003c/p>\n\u003cp>When NPR flagged the posts, Facebook censors decided to take them down. The spokesperson explains to NPR: It’s OK to use racial slurs when being self-referential. A black person can say things like “my niggers.” But no one can use a slur to attack an individual or group. That’s prohibited. A white person cannot use the word “nigger” to mock or attack blacks. Blacks can’t use “crakkker” (in whatever spelling) to offend whites.\u003c/p>\n\u003cp>\u003cstrong>Wiggle room in pictures\u003c/strong>\u003c/p>\n\u003cp>But there are so many caveats and exceptions — particularly when it comes to interpreting images and videos.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178634\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178634\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg\" alt=\"This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed.\" width=\"800\" height=\"413\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-160x83.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-960x496.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-240x124.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-375x194.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-520x269.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85.jpg 995w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>This is a noose, the kind used to hang slaves. Beside it is a sign. While the letters are faded, you can make out the words: “Nigger swing set.” It was shared by a user named “White Lives Matter 2.”\u003c/p>\n\u003cp>The news veterans would take it down. Clemetson says it’s not quite a call to violent action, but it’s certainly a reference to past action. “It’s a reference to lynching — and making a joke of lynching.” Mahaney says this is “obviously a pretty difficult picture to look at” and his instinct is, unless there’s a deeper context, “I would say it has no place on here.”\u003c/p>\n\u003cp>Facebook left it up, and stands by that decision.\u003c/p>\n\u003cp>The spokesperson explains this historical reference doesn’t have a human victim clearly depicted. If the image included a person, a specific subject of a hate crime, then it would be removed.\u003c/p>\n\u003cp>The spokesperson also made a claim that has not panned out: that in some situations, like this one, Facebook requires the user who created the page to add their real name to the “about” section. By removing anonymity, the hope is, people will be more thoughtful about what they post.\u003c/p>\n\u003cp>The spokesperson says “White Lives Matter 2” was told to identify him or herself promptly. Yet more than a month after NPR flagged the post, it hadn’t happened — yet another way Facebook’s enforcement mechanism is broken.\u003c/p>\n\u003cp>\u003cstrong>With news, a double standard emerges\u003c/strong>\u003c/p>\n\u003cp>If the user rules weren’t nuanced enough, add to that a new plot line: CEO Zuckerberg decided to forge partnerships with news media to make his social network the most powerful distributor of news on Earth. (Facebook pays NPR and other news organizations to produce live videos for its site.)\u003c/p>\n\u003cp>What Facebook has found in the process is that it’s much harder to censor high-profile newsmakers than it is to censor regular users. As one source says, “Whoever screams the loudest gets our attention. We react.”\u003c/p>\n\u003cp>And that’s making newsworthy content a whole other category.\u003c/p>\n\u003cp>Consider the scandals around “Napalm Girl” and Donald Trump. In the first, Facebook was slammed for not allowing users to share \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/09/09/493267919/after-facebook-censors-iconic-photo-norwegian-newspaper-pushes-back\">a Pulitzer Prize-winning photo\u003c/a> because it showed child nudity. In the second, Facebook came under criticism for allowing Donald Trump \u003ca href=\"http://www.businessinsider.com/facebook-employees-wanted-to-block-donald-trump-report-2016-10\">to call for a ban on Muslims\u003c/a> coming to the U.S. — what is clearly hate speech under their regular rules, according to two former employees and a current one. One source said, “He hadn’t even won the Republican primary yet. What we decided mattered.”\u003c/p>\n\u003cp>In both cases, the company caved to public pressure and decided to bend the rules. The source says both decisions were “highly controversial” among employees; and they signal that Facebook leadership is feeling pressure to move toward a free-speech standard for news distribution.\u003c/p>\n\u003cp>How to define news is a huge source of controversy — not just with the elections, but with every charged moment. After Trump won, some critics blamed fake news on Facebook for the election’s outcome. (\u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Zuckerberg dismisses that idea\u003c/a>). After Philando Castile was shot by police, his video disappeared from Facebook. The company says it was “a glitch” and restored it. And the concern over its removal is part of an \u003ca href=\"http://fortune.com/2016/08/05/facebook-video-police/\">ongoing debate\u003c/a> about what police-civilian standoffs should be live-streamed.\u003c/p>\n\u003cp>\u003cstrong>What now?\u003c/strong>\u003c/p>\n\u003cp>Some in Silicon Valley dismiss the criticisms against Facebook as schadenfreude: Just like taxi drivers don’t like Uber, legacy media envies the success of the social platform and enjoys seeing its leadership on the hot seat.\u003c/p>\n\u003cp>A former employee is not so dismissive and says there is a cultural problem, a stubborn blindness at Facebook and other leading internet companies like Twitter. The source says: “The hardest problems these companies face aren’t technological. They are ethical, and there’s not as much rigor in how it’s done.”\u003c/p>\n\u003cp>At a values level, some experts point out, Facebook has to decide if its solution is free speech (the more people post, the more the truth rises), or clear restrictions.\u003c/p>\n\u003cp>And technically, there’s no shortage of ideas about how to fix the process.\u003c/p>\n\u003cp>A former employee says speech is so complex, you can’t expect Facebook to arrive at the same decision each and every time; but you can expect a company that consistently ranks among the 10 most valuable on Earth, by market cap, to put more thought and resources into its censorship machine.\u003c/p>\n\u003cp>The source argues Facebook could afford to make content management regional — have decisions come from the same country in which a post occurs.\u003c/p>\n\u003cp>Speech norms are highly regional. When Facebook first opened its offices in Hyderabad, India, a former employee says, the guidance the reviewers got was to remove sexual content. In a test run, they ended up removing French kissing. Senior management was blown away. The Indian reviewers were doing something Facebook did not expect but which makes perfect sense for local norms.\u003c/p>\n\u003cp>Harvard business professor Ben Edelman says Facebook could invest engineering resources into categorizing the posts. “It makes no sense at all,” he says, that when a piece of content is flagged, it goes into one long line. The company could have the algorithm track what flagged content is getting the most circulation and move that up in the queue, he suggests.\u003c/p>\n\u003cp>Zuckerberg finds himself at the helm of a company that started as a tech company — run by algorithms, free of human judgment, the mythology went. And now he’s just so clearly the CEO of a media company — replete with highly complex rules (What is hate speech anyway?); with double standards (If it’s “news” it stays, if it’s a rant it goes); and with an enforcement mechanism that is set up to fail.\u003c/p>\n\u003cp>\u003cem>Gabriela Mejias and Justina Vasquez contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>Since Donald Trump’s election victory, Facebook CEO Mark Zuckerberg has come out not once, but twice, to address the issue of fake news, inaccurate or simply false information that appears on the Web in the guise of journalism.\u003c/p>\n\u003cp>Zuckerberg made his remarks at the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Techonomy 16 media conference\u003c/a> and then on his own \u003ca href=\"https://www.facebook.com/zuck/posts/10103253901916271\">Facebook page\u003c/a>. He said the idea that fake news on his platform influenced the election in any way is “a pretty crazy idea.”\u003c/p>\n\u003cp>But a former employee, Antonio Garcia-Martinez, disagrees and says his old boss is being “more than a little disingenuous here.”\u003c/p>\n\u003cp>Garcia-Martinez, who has written a book about the company called \u003ca href=\"http://www.antoniogarciamartinez.com/chaos-monkeys/?gclid=CjwKEAiAgavBBRCA7ZbggrLSkUcSJACWDexAAz3LRBiMWT7UomtXPPAHFdgLBxYckoAVc9nZ0IJMCRoCH_jw_wcB\">“Chaos Monkeys,”\u003c/a> was hired to help lead Facebook’s efforts to target ads. He says his ad team used to joke: It would be so easy to throw an election, just by showing vote reminders to select counties.\u003c/p>\n\u003cp>It was a joke. But his point is, Facebook has real potential power.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“There’s an entire political team and a massive office in D.C. that tries to convince political advertisers that Facebook can convince users to vote one way or the other,” Garcia-Martinez says. “Then Zuck gets up and says, ‘Oh, by the way, Facebook content couldn’t possibly influence the election.’ It’s contradictory on the face of it.”\u003c/p>\n\u003cp>Facebook makes money by selling ad space inside its news feed. It also makes money as a broker between its advertisers and other online companies.\u003c/p>\n\u003cp>[http_redir]\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/502111390/502111395\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>On Monday, a company spokesperson told NPR that it is not doing business with fake news apps. These outside parties are not allowed to use the ad network (called \u003ca href=\"https://www.facebook.com/business/news/audience-network\">Audience Network\u003c/a>), and that has been company policy — which Facebook is now simply clarifying.\u003c/p>\n\u003cp>But the company did not address the reality that if fake news lands in the Facebook news feed, the company makes money from the eyeballs it draws. This is not a theoretical issue. Take a look at these examples of \u003ca href=\"http://www.snopes.com/info/top25uls.asp?utm_source=facebook&utm_medium=social\">viral fake news\u003c/a>, compiled by Snopes.com.\u003c/p>\n\u003cp>Earlier on Monday, Google, another tech giant, said it’s working on a policy to keep its ads off fake news sites. Garcia-Martinez says it’s “ambitious” of Google to make this promise.\u003c/p>\n\u003cp>“Where does it end? Are they just going to limit it to advertising?” he asks. “Are they not going to show search results of things that are obviously false? I mean, even false content itself is free speech, even though it’s false speech.”\u003c/p>\n\u003cp>Neither company has explained how it will identify news as fake. According to BuzzFeed, a group of employees inside Facebook has formed a \u003ca href=\"https://www.buzzfeed.com/sheerafrenkel/renegade-facebook-employees-form-task-force-to-battle-fake-n?utm_term=.xcdoVmP7k\">renegade group\u003c/a> to work on solutions to fake news, despite the CEO’s public denial of the problem.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit \u003ca href=\"http://www.npr.org/\" target=\"_blank\" rel=\"noopener\">NPR.org\u003c/a>.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Since Donald Trump’s election victory, Facebook CEO Mark Zuckerberg has come out not once, but twice, to address the issue of fake news, inaccurate or simply false information that appears on the Web in the guise of journalism.\u003c/p>\n\u003cp>Zuckerberg made his remarks at the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Techonomy 16 media conference\u003c/a> and then on his own \u003ca href=\"https://www.facebook.com/zuck/posts/10103253901916271\">Facebook page\u003c/a>. He said the idea that fake news on his platform influenced the election in any way is “a pretty crazy idea.”\u003c/p>\n\u003cp>But a former employee, Antonio Garcia-Martinez, disagrees and says his old boss is being “more than a little disingenuous here.”\u003c/p>\n\u003cp>Garcia-Martinez, who has written a book about the company called \u003ca href=\"http://www.antoniogarciamartinez.com/chaos-monkeys/?gclid=CjwKEAiAgavBBRCA7ZbggrLSkUcSJACWDexAAz3LRBiMWT7UomtXPPAHFdgLBxYckoAVc9nZ0IJMCRoCH_jw_wcB\">“Chaos Monkeys,”\u003c/a> was hired to help lead Facebook’s efforts to target ads. He says his ad team used to joke: It would be so easy to throw an election, just by showing vote reminders to select counties.\u003c/p>\n\u003cp>It was a joke. But his point is, Facebook has real potential power.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“There’s an entire political team and a massive office in D.C. that tries to convince political advertisers that Facebook can convince users to vote one way or the other,” Garcia-Martinez says. “Then Zuck gets up and says, ‘Oh, by the way, Facebook content couldn’t possibly influence the election.’ It’s contradictory on the face of it.”\u003c/p>\n\u003cp>Facebook makes money by selling ad space inside its news feed. It also makes money as a broker between its advertisers and other online companies.\u003c/p>\n\u003cp>[http_redir]\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/502111390/502111395\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>On Monday, a company spokesperson told NPR that it is not doing business with fake news apps. These outside parties are not allowed to use the ad network (called \u003ca href=\"https://www.facebook.com/business/news/audience-network\">Audience Network\u003c/a>), and that has been company policy — which Facebook is now simply clarifying.\u003c/p>\n\u003cp>But the company did not address the reality that if fake news lands in the Facebook news feed, the company makes money from the eyeballs it draws. This is not a theoretical issue. Take a look at these examples of \u003ca href=\"http://www.snopes.com/info/top25uls.asp?utm_source=facebook&utm_medium=social\">viral fake news\u003c/a>, compiled by Snopes.com.\u003c/p>\n\u003cp>Earlier on Monday, Google, another tech giant, said it’s working on a policy to keep its ads off fake news sites. Garcia-Martinez says it’s “ambitious” of Google to make this promise.\u003c/p>\n\u003cp>“Where does it end? Are they just going to limit it to advertising?” he asks. “Are they not going to show search results of things that are obviously false? I mean, even false content itself is free speech, even though it’s false speech.”\u003c/p>\n\u003cp>Neither company has explained how it will identify news as fake. According to BuzzFeed, a group of employees inside Facebook has formed a \u003ca href=\"https://www.buzzfeed.com/sheerafrenkel/renegade-facebook-employees-form-task-force-to-battle-fake-n?utm_term=.xcdoVmP7k\">renegade group\u003c/a> to work on solutions to fake news, despite the CEO’s public denial of the problem.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit \u003ca href=\"http://www.npr.org/\" target=\"_blank\" rel=\"noopener\">NPR.org\u003c/a>.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "After Facebook Censored Iconic Photo, Norwegian Newspaper Pushed Back",
"title": "After Facebook Censored Iconic Photo, Norwegian Newspaper Pushed Back",
"headTitle": "The California Report | KQED News",
"content": "\u003cp>\u003cstrong>Updated at 2:15 p.m. ET\u003c/strong>\u003c/p>\n\u003cp>To Norwegian author Tom Egeland, it was one of the most significant war photos ever taken.\u003c/p>\n\u003cp>To Facebook, it was a \"display of nudity.\"\u003c/p>\n\u003cp>The social media site's removal of the image sparked an uproar — and, on Friday, the company announced it was reversing course and would be reinstating the image.\u003c/p>\n\u003cp>Last month, Egeland used the platform to post the iconic photo of a girl, screaming and naked, fleeing napalm bombs during the Vietnam War. The photo, taken by Associated Press photographer Nick Ut, was part of a collection of photos that Egeland said changed the history of warfare, the Norwegian newspaper \u003ca href=\"http://www.aftenposten.no/meninger/kommentar/Dear-Mark-I-am-writing-this-to-inform-you-that-I-shall-not-comply-with-your-requirement-to-remove-this-picture-604156b.html\">Aftenposten reports\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Facebook took it down and banned Egeland from posting anything for 24 hours. And Norwegians swiftly responded, posting the Pulitzer Prize-winning \"napalm girl\" photo on their own accounts in protest, The Associated Press reports.\u003c/p>\n\u003cp>Photo after photo was removed by Facebook, and fury grew. (Disclosure: Facebook pays NPR, and other leading news organizations, to produce live video streams that run on the site.)\u003c/p>\n\u003cp>Kim Phuc, the girl in the photo, is now 53 and runs an organization that provides treatment to child victims of war. As the protests were spreading, a spokeswoman for the organization \u003ca href=\"http://www.dagsavisen.no/verden/the-girl-in-the-picture-saddened-by-facebook-s-focus-on-nudity-1.773232\">told Norwegian paper Dagsavisen\u003c/a> that Kim Phuc \"is saddened by those who would focus on the nudity in the historic picture rather than the powerful message it conveys.\"\u003c/p>\n\u003cp>The AP, which owns the photo, also chimed in. The director of media relations, on behalf of the organization, expressed pride in the photo and recognition of its historical impact ... and noted that \"we reserve our rights to this powerful image.\"\u003c/p>\n\u003cp>On Friday, \u003cem>Aftenposten\u003c/em> — Norway's largest newspaper — ran a front-page letter directly addressed to Facebook CEO Mark Zuckerberg.\u003c/p>\n\u003cp>The newspaper had published the image on its Facebook page until it, too, was removed.\u003c/p>\n\u003cp>\"I am upset, disappointed — well, in fact even afraid — of what you are about to do to a mainstay of our democratic society,\" \u003cem>Aftenposten\u003c/em>'s editor-in-chief, Espen Egil Hansen, wrote in the letter. He pointed out that on top of deleting the image again and again, Facebook was blocking Egeland from making posts about the dispute.\u003c/p>\n\u003cp>\"Listen, Mark, this is serious,\" Hansen wrote. \"First you create rules that don't distinguish between child pornography and famous war photographs. Then you practice these rules without allowing space for good judgement. Finally you even censor criticism against and a discussion about the decision — and you punish the person who dares to voice criticism.\"\u003c/p>\n\u003cp>He argues that the photo itself illustrates the significance of the dispute:\u003c/p>\n\u003cblockquote>\n\u003cp>\"The napalm-girl is by far the most iconic documentary photography from the Vietnam war. The media played a decisive role in reporting different stories about the war than the men in charge wanted them to publish. They brought about a change of attitude which played a role in ending the war. They contributed to a more open, more critical debate. This is how a democracy must function.\u003c/p>\n\u003cp>\"The free and independent media have an important task in bringing information, even including pictures, which sometimes may be unpleasant, and which the ruling elite and maybe even ordinary citizens cannot bear to see or hear, but which might be important precisely for that reason. ...\u003c/p>\n\u003cp>\"The media have a responsibility to consider publication in every single case. This may be a heavy responsibility. Each editor must weigh the pros and cons.\u003c/p>\n\u003cp>\"This right and duty, which all editors in the world have, should not be undermined by algorithms encoded in your office in California.\"\u003c/p>\n\u003c/blockquote>\n\u003cp>Hansen called Zuckerberg \"the world's most powerful editor\" and wrote that Facebook's prominence as a platform opens up possibilities — and risks.\u003c/p>\n\u003cp>\"If you will not distinguish between child pornography and documentary photographs from a war, this will simply promote stupidity and fail to bring human beings closer to each other,\" he warned.\u003c/p>\n\u003cp>Norwegian Prime Minister Erna Solberg joined in the protest on Friday. After Facebook removed the Kim Phuc photo, she reposted it with a censoring black rectangle — and gave several other historic images the same treatment.\u003c/p>\n\u003cp>Later on Friday, Facebook said in a statement that it would be reversing course on the image, given \"its status as an iconic image of historical importance\":\u003c/p>\n\u003cblockquote>\n\u003cp>\"After hearing from our community, we looked again at how our Community Standards were applied in this case. An image of a naked child would normally be presumed to violate our Community Standards, and in some countries might even qualify as child pornography. In this case, we recognize the history and global importance of this image in documenting a particular moment in time.\"\u003c/p>\n\u003c/blockquote>\n\u003cp>The company said it would reinstate the photo in places where it knew it had been removed — which might take a few days — and will adjust its \"review mechanisms\" so it can be shared on the site moving forward.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The social media giant did not apologize for the earlier decision to remove the photo. \u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2016 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"http://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=After+Facebook+Censored+Iconic+Photo%2C+Norwegian+Newspaper+Pushed+Back&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cstrong>Updated at 2:15 p.m. ET\u003c/strong>\u003c/p>\n\u003cp>To Norwegian author Tom Egeland, it was one of the most significant war photos ever taken.\u003c/p>\n\u003cp>To Facebook, it was a \"display of nudity.\"\u003c/p>\n\u003cp>The social media site's removal of the image sparked an uproar — and, on Friday, the company announced it was reversing course and would be reinstating the image.\u003c/p>\n\u003cp>Last month, Egeland used the platform to post the iconic photo of a girl, screaming and naked, fleeing napalm bombs during the Vietnam War. The photo, taken by Associated Press photographer Nick Ut, was part of a collection of photos that Egeland said changed the history of warfare, the Norwegian newspaper \u003ca href=\"http://www.aftenposten.no/meninger/kommentar/Dear-Mark-I-am-writing-this-to-inform-you-that-I-shall-not-comply-with-your-requirement-to-remove-this-picture-604156b.html\">Aftenposten reports\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Facebook took it down and banned Egeland from posting anything for 24 hours. And Norwegians swiftly responded, posting the Pulitzer Prize-winning \"napalm girl\" photo on their own accounts in protest, The Associated Press reports.\u003c/p>\n\u003cp>Photo after photo was removed by Facebook, and fury grew. (Disclosure: Facebook pays NPR, and other leading news organizations, to produce live video streams that run on the site.)\u003c/p>\n\u003cp>Kim Phuc, the girl in the photo, is now 53 and runs an organization that provides treatment to child victims of war. As the protests were spreading, a spokeswoman for the organization \u003ca href=\"http://www.dagsavisen.no/verden/the-girl-in-the-picture-saddened-by-facebook-s-focus-on-nudity-1.773232\">told Norwegian paper Dagsavisen\u003c/a> that Kim Phuc \"is saddened by those who would focus on the nudity in the historic picture rather than the powerful message it conveys.\"\u003c/p>\n\u003cp>The AP, which owns the photo, also chimed in. The director of media relations, on behalf of the organization, expressed pride in the photo and recognition of its historical impact ... and noted that \"we reserve our rights to this powerful image.\"\u003c/p>\n\u003cp>On Friday, \u003cem>Aftenposten\u003c/em> — Norway's largest newspaper — ran a front-page letter directly addressed to Facebook CEO Mark Zuckerberg.\u003c/p>\n\u003cp>The newspaper had published the image on its Facebook page until it, too, was removed.\u003c/p>\n\u003cp>\"I am upset, disappointed — well, in fact even afraid — of what you are about to do to a mainstay of our democratic society,\" \u003cem>Aftenposten\u003c/em>'s editor-in-chief, Espen Egil Hansen, wrote in the letter. He pointed out that on top of deleting the image again and again, Facebook was blocking Egeland from making posts about the dispute.\u003c/p>\n\u003cp>\"Listen, Mark, this is serious,\" Hansen wrote. \"First you create rules that don't distinguish between child pornography and famous war photographs. Then you practice these rules without allowing space for good judgement. Finally you even censor criticism against and a discussion about the decision — and you punish the person who dares to voice criticism.\"\u003c/p>\n\u003cp>He argues that the photo itself illustrates the significance of the dispute:\u003c/p>\n\u003cblockquote>\n\u003cp>\"The napalm-girl is by far the most iconic documentary photography from the Vietnam war. The media played a decisive role in reporting different stories about the war than the men in charge wanted them to publish. They brought about a change of attitude which played a role in ending the war. They contributed to a more open, more critical debate. This is how a democracy must function.\u003c/p>\n\u003cp>\"The free and independent media have an important task in bringing information, even including pictures, which sometimes may be unpleasant, and which the ruling elite and maybe even ordinary citizens cannot bear to see or hear, but which might be important precisely for that reason. ...\u003c/p>\n\u003cp>\"The media have a responsibility to consider publication in every single case. This may be a heavy responsibility. Each editor must weigh the pros and cons.\u003c/p>\n\u003cp>\"This right and duty, which all editors in the world have, should not be undermined by algorithms encoded in your office in California.\"\u003c/p>\n\u003c/blockquote>\n\u003cp>Hansen called Zuckerberg \"the world's most powerful editor\" and wrote that Facebook's prominence as a platform opens up possibilities — and risks.\u003c/p>\n\u003cp>\"If you will not distinguish between child pornography and documentary photographs from a war, this will simply promote stupidity and fail to bring human beings closer to each other,\" he warned.\u003c/p>\n\u003cp>Norwegian Prime Minister Erna Solberg joined in the protest on Friday. After Facebook removed the Kim Phuc photo, she reposted it with a censoring black rectangle — and gave several other historic images the same treatment.\u003c/p>\n\u003cp>Later on Friday, Facebook said in a statement that it would be reversing course on the image, given \"its status as an iconic image of historical importance\":\u003c/p>\n\u003cblockquote>\n\u003cp>\"After hearing from our community, we looked again at how our Community Standards were applied in this case. An image of a naked child would normally be presumed to violate our Community Standards, and in some countries might even qualify as child pornography. In this case, we recognize the history and global importance of this image in documenting a particular moment in time.\"\u003c/p>\n\u003c/blockquote>\n\u003cp>The company said it would reinstate the photo in places where it knew it had been removed — which might take a few days — and will adjust its \"review mechanisms\" so it can be shared on the site moving forward.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The social media giant did not apologize for the earlier decision to remove the photo. \u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2016 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"http://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=After+Facebook+Censored+Iconic+Photo%2C+Norwegian+Newspaper+Pushed+Back&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>The tech industry’s dominance in the Bay Area is felt everywhere. But few us really know what happens behind those well-guarded walls. Perhaps with this in mind, Facebook has been running a summer internship for students from nearby high schools. Many of the students who land the internships are black or Latino, groups that are underrepresented at tech firms like Facebook.\u003c/p>\n\u003cp>In a way, it’s like winning the golden ticket into Willy Wonka’s Chocolate Factory.\u003c/p>\n\u003cp>“There’s a lot of food everywhere,” says Naima Casteñeda Isaac, as she walks through a strip of eateries that look like restaurants. Only it’s all free.\u003c/p>\n\u003cp>Casteñeda Isaac is 16-years old and will be a junior at Palo Alto High School.\u003c/p>\n\u003cp>“It’s kind of like a mini-town inside,” Casteñeda Isaac says.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>There’s a hamburger joint with shakes (her favorite) and an ice cream shop and a candy store.\u003c/p>\n\u003cp>She veers off the path and enter an alcove-like space between two office buildings. There are plants and wooden Adirondack-style chairs. The intern’s call it the “Zen Garden.”\u003c/p>\n\u003cp>“These companies are so close to me, but I never saw myself working there,” 16-year-old Blanca Valencia says. She sits at a wooden table, surrounded by people hanging out, taking calls, eating and working.\u003c/p>\n\u003cp>Valencia is going to be a junior at East Palo Alto Phoenix Academy, which is a few miles south of Facebook’s campus. She doesn’t know anybody in tech. Her folks immigrated from Mexico; her mom is a custodian and her dad works construction.\u003c/p>\n\u003cp>Driving by Facebook’s campus on Bayfront Expressway, Valencia imagined office buildings filled with cubicles and coders.\u003c/p>\n\u003cp>“One thing I definitely learned is that there are all these different opportunities and all these fields I could work in, and I thought that was really cool,” Valencia says.\u003c/p>\n\u003cp>Casteñeda Isaac was surprised by all the different people she met. She met a woman who used to coach the U.S. women’s gymnastic team and a guy who used to do public relations for famous pop stars.\u003c/p>\n\u003cp>“There are a bunch of coders here but it’s really diverse. … In jobs it’s really diverse,” Casteñeda Isaac says.\u003c/p>\n\u003cp>[soundcloud url=”https://api.soundcloud.com/tracks/277375932″ params=”auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true” width=”100%” height=”200″ iframe=”true” /]\u003c/p>\n\u003cp>Of course, the lack of the “other kind” of diversity — racial and gender diversity — is an issue at tech companies, and Facebook is no different.\u003c/p>\n\u003cp>Programs like the one that brought Casteñeda Isaac and Valencia to Facebook are trying to address that. While this year’s academy included a coding class, the most important skills theses girls say they learned were the non-academic skills that often that lead to success in the white-collar world. And this being Silicon Valley, a big theme this summer was networking.\u003c/p>\n\u003cp>“I’ve become much better at networking,” Casteñeda Isaac says. “I’m not so scared to walk up to somebody and say, ‘Hi, I’m Naima and I’m interested in what you do.’”\u003c/p>\n\u003cp>Valencia agrees.\u003c/p>\n\u003cp>“That helped boost my confidence a little bit like, ‘Oh, I can really talk to these people,’” she says.\u003c/p>\n\u003cp>Casteñeda Isaac even put those networking skills to the test.\u003c/p>\n\u003cp>“Like a couple of weeks ago there was a Black Lives Matters rally here at Facebook, and I connected with a college intern that started the rally,” she says. “She goes to Princeton and she gave me really good advice about how to get into college and she was super cool.”\u003c/p>\n\u003cp>Casteñeda Isaac and Valencia say that after coming inside the walls of Facebook, they started to see all the possibilities that exist in the wider world outside it.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>This story is part of our ongoing series on Techquity: Diversity, Inclusion and Equity in Silicon Valley. \u003c/em>\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>There’s a hamburger joint with shakes (her favorite) and an ice cream shop and a candy store.\u003c/p>\n\u003cp>She veers off the path and enter an alcove-like space between two office buildings. There are plants and wooden Adirondack-style chairs. The intern’s call it the “Zen Garden.”\u003c/p>\n\u003cp>“These companies are so close to me, but I never saw myself working there,” 16-year-old Blanca Valencia says. She sits at a wooden table, surrounded by people hanging out, taking calls, eating and working.\u003c/p>\n\u003cp>Valencia is going to be a junior at East Palo Alto Phoenix Academy, which is a few miles south of Facebook’s campus. She doesn’t know anybody in tech. Her folks immigrated from Mexico; her mom is a custodian and her dad works construction.\u003c/p>\n\u003cp>Driving by Facebook’s campus on Bayfront Expressway, Valencia imagined office buildings filled with cubicles and coders.\u003c/p>\n\u003cp>“One thing I definitely learned is that there are all these different opportunities and all these fields I could work in, and I thought that was really cool,” Valencia says.\u003c/p>\n\u003cp>Casteñeda Isaac was surprised by all the different people she met. She met a woman who used to coach the U.S. women’s gymnastic team and a guy who used to do public relations for famous pop stars.\u003c/p>\n\u003cp>“There are a bunch of coders here but it’s really diverse. … In jobs it’s really diverse,” Casteñeda Isaac says.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cdiv class='utils-parseShortcode-shortcodes-__shortcodes__shortcodeWrapper'>\n \u003ciframe width='”100%”' height='”200″'\n scrolling='no' frameborder='no'\n src='https://w.soundcloud.com/player/?url=”https://api.soundcloud.com/tracks/277375932″&visual=true&”auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true”'\n title='”https://api.soundcloud.com/tracks/277375932″'>\n \u003c/iframe>\n \u003c/div>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Of course, the lack of the “other kind” of diversity — racial and gender diversity — is an issue at tech companies, and Facebook is no different.\u003c/p>\n\u003cp>Programs like the one that brought Casteñeda Isaac and Valencia to Facebook are trying to address that. While this year’s academy included a coding class, the most important skills theses girls say they learned were the non-academic skills that often that lead to success in the white-collar world. And this being Silicon Valley, a big theme this summer was networking.\u003c/p>\n\u003cp>“I’ve become much better at networking,” Casteñeda Isaac says. “I’m not so scared to walk up to somebody and say, ‘Hi, I’m Naima and I’m interested in what you do.’”\u003c/p>\n\u003cp>Valencia agrees.\u003c/p>\n\u003cp>“That helped boost my confidence a little bit like, ‘Oh, I can really talk to these people,’” she says.\u003c/p>\n\u003cp>Casteñeda Isaac even put those networking skills to the test.\u003c/p>\n\u003cp>“Like a couple of weeks ago there was a Black Lives Matters rally here at Facebook, and I connected with a college intern that started the rally,” she says. “She goes to Princeton and she gave me really good advice about how to get into college and she was super cool.”\u003c/p>\n\u003cp>Casteñeda Isaac and Valencia say that after coming inside the walls of Facebook, they started to see all the possibilities that exist in the wider world outside it.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>This story is part of our ongoing series on Techquity: Diversity, Inclusion and Equity in Silicon Valley. \u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>",
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"id": "baycurious",
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"tagline": "Exploring the Bay Area, one question at a time",
"info": "KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.",
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},
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},
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"info": "KQED’s statewide radio news program providing daily coverage of issues, trends and public policy decisions.",
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"order": 8
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"tagline": "Your state, your stories",
"info": "Every week, The California Report Magazine takes you on a road trip for the ears: to visit the places and meet the people who make California unique. The in-depth storytelling podcast from the California Report.",
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"source": "City Arts & Lectures"
},
"link": "https://www.cityarts.net",
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"order": 1
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"title": "Code Switch / Life Kit",
"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
"airtime": "THU 10pm, FRI 1am",
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"source": "Commonwealth Club of California"
},
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"title": "Forum",
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"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
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"order": 9
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"meta": {
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"source": "WNYC"
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"id": "fresh-air",
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"info": "A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.",
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"hidden-brain": {
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"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
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"airtime": "SUN 7pm-8pm",
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"source": "NPR"
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"how-i-built-this": {
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"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
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"airtime": "SUN 7:30pm-8pm",
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"hyphenacion": {
"id": "hyphenacion",
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"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"jerrybrown": {
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"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
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"order": 18
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},
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"id": "latino-usa",
"title": "Latino USA",
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"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
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},
"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
"site": "news",
"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
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},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
"site": "radio",
"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
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"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
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