The Botched Launch of Clipper 2.0
A rider refills their Clipper card at the North Berkeley BART station on July 28, 2026. (Miles Cull/KQED)
Last December, Bay Area transit officials launched Clipper 2.0 – a revamp of the payment system used across the region’s 22 public transportation systems. But the rollout has been a disaster, with customers reporting glitches like payments not being credited and frequent account lockouts. Now, a KQED investigation has found that officials had been ringing alarm bells about Clipper 2.0 long before the bungled rollout.
This episode first aired on Feb. 2, 2026.
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Some members of the KQED podcast team are represented by The Screen Actors Guild, American Federation of Television and Radio Artists, San Francisco-Northern California Local.