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(See: \u003ca href=\"https://www.npr.org/2022/11/12/1136205315/musk-twitter-bankruptcy-how-likely\">Twitter\u003c/a>.)[aside label=\"Related Stories\" postID=\"news_11931311,forum_2010101891200,news_11931727\"]\u003c/p>\n\u003cp>Many of the companies making public statements have cited at least one of two primary causes:\u003c/p>\n\u003cp>First, they hired a lot of employees during the pandemic, when people were extremely online. Now, the internet boom has faded, offline life has picked up, and those new employees seem too expensive.\u003c/p>\n\u003cp>Second, broader economic wobbles have made brands more reluctant to spend on digital ads — a source of revenue for many tech companies. High interest rates have put an end to the cheap-money era of venture capital.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Here are some of the companies that have announced the biggest job cuts.\u003c/p>\n\u003ch2>Amazon: a reported 10,000 jobs\u003c/h2>\n\u003cp>The online retail and cloud computing behemoth plans to lay off some 10,000 employees in corporate and technology jobs,\u003ca href=\"https://www.nytimes.com/2022/11/14/technology/amazon-layoffs.html\"> \u003cem>The New York Times \u003c/em>was the first to report\u003c/a> on Monday. Amazon did not reply to an NPR request for confirmation of the report.\u003c/p>\n\u003cp>As of this fall, Amazon employed more than 1.5 million full- and part-time workers around the world, many in warehouses. The 10,000 expected layoffs would comprise about 3% of Amazon’s corporate employees, according to the \u003cem>Times\u003c/em>, and a significantly smaller share of its overall workforce.\u003c/p>\n\u003cp>The cuts reportedly will focus on Amazon’s devices division, including Alexa, the company’s virtual assistant technology, as well as its retail and human resources divisions.\u003c/p>\n\u003cp>Earlier this month, the company \u003ca href=\"https://www.aboutamazon.com/news/workplace/a-note-about-hiring-from-beth-galetti\">announced a hiring freeze\u003c/a> on corporate jobs. “We’re facing an unusual macro-economic environment, and want to balance our hiring and investments with being thoughtful about this economy,” wrote Beth Galetti, Amazon’s senior vice president of people experience and technology.\u003c/p>\n\u003ch2>Meta: 11,000 jobs\u003c/h2>\n\u003cp>Facebook and Instagram’s parent company, Meta, laid off 11,000 people last week — about 13% of its staff.\u003c/p>\n\u003cp>CEO Mark Zuckerberg attributed the cuts to overhiring during the pandemic. In a letter to staff\u003ca href=\"https://about.fb.com/news/2022/11/mark-zuckerberg-layoff-message-to-employees/\"> posted to the corporate website\u003c/a>, he cited a decline in e-commerce, the wider economic downturn, increased competition, and a decline in ad sales–the primary way the company makes money.\u003c/p>\n\u003cp>“I got this wrong, and I take responsibility for that,” he wrote.\u003c/p>\n\u003cfigure id=\"attachment_11932364\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-scaled.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11932364\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-800x600.jpg\" alt=\"a man in a black turtleneck explains something on a screen\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1536x1152.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-2048x1536.jpg 2048w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1920x1440.jpg 1920w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Meta CEO Mark Zuckerberg made big investments in the “metaverse,” which he showed off during a virtual event last year. Last week, Zuckerberg announced the company was laying off 13% of its staff. \u003ccite>(Eric Risberg/AP)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The layoffs come as the company has invested billions in the so-called metaverse, pitched as a virtual-reality future in which people will work, mingle, exercise and go to concerts. But it’s an unproven bet on the future, and not all everyone is convinced it should be the social media company’s focus.\u003c/p>\n\u003cp>Zuckerberg said the workforce cuts would affect the whole organization, with recruiting staff disproportionately affected due to fewer hires anticipated in the coming year. A hiring freeze through the first quarter of 2023 will continue.\u003c/p>\n\u003ch2>Twitter: about 3,700 jobs\u003c/h2>\n\u003cp>Billionaire Tesla and SpaceX CEO Elon Musk bought the social media platform at the end of October and wasted no time slashing its workforce. He \u003ca href=\"https://www.npr.org/2022/10/27/1132153277/elon-musk-takes-control-of-twitter-and-immediately-ousts-top-executives\">immediately ousted\u003c/a> the company’s leadership, including its CEO, CFO, and top lawyer. \u003ca href=\"https://www.npr.org/2022/11/04/1134263184/twitter-layoffs-elon-musk\">Mass layoffs were announced\u003c/a> on November 4, with about 50% of the staff cut.\u003c/p>\n\u003cp>“Regarding Twitter’s reduction in force, unfortunately there is no choice when the company is losing over $4M/day,”\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\"> Musk tweeted\u003c/a>.\u003c/p>\n\u003cp>Co-founder and former CEO Jack Dorsey \u003ca href=\"https://twitter.com/jack/status/1588913276980633600\">tweeted \u003c/a>that he accepted blame for hiring too many workers in recent years.\u003c/p>\n\u003cp>“I own the responsibility for why everyone is in this situation: I grew the company size too quickly. I apologize for that,” he wrote.\u003c/p>\n\u003cp>Musk’s $44 billion purchase of Twitter — which he tried to get out of for several months — has saddled the company with $13 billion of new debt.\u003c/p>\n\u003cp>His short tenure at the top of Twitter has been marked by hasty changes quickly halted, including his plan for a revamped Twitter Blue verification service, which charged $8 a month to get a blue checkmark on one’s account. Accounts impersonating celebrities, major corporations, and Musk himself proliferated immediately, spurring Twitter to halt Twitter Blue signups\u003ca href=\"https://www.businessinsider.com/timeline-elon-musks-chaotic-twitter-blue-verification-rollout-2022-11\"> twice within a week\u003c/a>.\u003c/p>\n\u003cp>Key executives who were not fired, including Twitter’s head of content moderation and safety on the platform, and the company’s chief privacy officer and compliance officer,\u003ca href=\"https://www.washingtonpost.com/technology/2022/11/10/twitter-security-resignations/\"> resigned last week\u003c/a>.\u003c/p>\n\u003ch2>Stripe: about 1,000 jobs\u003c/h2>\n\u003cp>Payment processing platform Stripe\u003ca href=\"https://stripe.com/newsroom/news/ceo-patrick-collisons-email-to-stripe-employees\"> announced on November 3\u003c/a> that it was cutting 14% of its workforce.\u003c/p>\n\u003cp>Stripe CEO Patrick Collison wrote in an email to employees that the pandemic pushed the world toward e-commerce, spurring the company’s growth.\u003c/p>\n\u003cp>The CEO said he and his brother and co-founder John Collison had made “two very consequential mistakes”: being too optimistic about the internet economy’s near-term growth, and growing Stripe’s operating costs too quickly.\u003c/p>\n\u003cp>“We are facing stubborn inflation, energy shocks, higher interest rates, reduced investment budgets, and sparser startup funding. … [M]any parts of the developed world appear to be headed for recession. We think that 2022 represents the beginning of a different economic climate,” Collison wrote.\u003c/p>\n\u003ch2>Salesforce: hundreds of jobs\u003c/h2>\n\u003cp>Salesforce, which makes cloud-based business software, laid off some of its employees last week,\u003ca href=\"https://www.cnbc.com/2022/11/08/salesforce-cut-hundreds-of-employees-on-monday.html\"> CNBC reported\u003c/a>.\u003c/p>\n\u003cp>Salesforce said in a statement to NPR: “Our sales performance process drives accountability. Unfortunately, that can lead to some leaving the business, and we support them through their transition.”\u003c/p>\n\u003cp>A source familiar with the cuts said they affected hundreds of employees in the sales organization.\u003c/p>\n\u003ch2>Microsoft: fewer than 1,000 jobs\u003c/h2>\n\u003cp>The software company made cuts across its divisions last month, \u003ca href=\"https://www.axios.com/2022/10/18/microsoft-layoffs-latest-tech-firm-cuts\">Axios reported\u003c/a>. Fewer than 1,000 jobs were cut, a source told Axios.\u003c/p>\n\u003cp>A request for confirmation of the layoffs was not immediately returned.\u003c/p>\n\u003ch2>Zillow, Snap and Robinhood\u003c/h2>\n\u003cp>Zillow, the online real estate marketplace, laid off 300 of its employees late last month, TechCrunch \u003ca href=\"https://techcrunch.com/2022/10/26/zillow-layoff-300-employees/\">reported\u003c/a>. The company \u003ca href=\"https://www.npr.org/2021/11/03/1051941654/zillow-will-stop-buying-and-renovating-homes-and-cut-25-of-its-workforce\">laid off 25% of its workforce \u003c/a>a year ago as it shuttered its instant buying service.\u003c/p>\n\u003cp>Snap, the company behind Snapchat, said at the end of August that it was \u003ca href=\"https://newsroom.snap.com/en-US/restructuring-and-refocusing-our-business\">cutting its workforce by 20%\u003c/a>. The layoffs affected some 1,200 employees, with the company’s full-time workforce about 6,400 as of June.\u003c/p>\n\u003cp>Robinhood, the brokerage app company, \u003ca href=\"https://blog.robinhood.com/news/2022/8/2/a-message-from-our-ceo-and-co-founder-vlad-tenev\">laid off 23% of its workforce\u003c/a> in August. That amounted to 780 employees, \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-02/robinhood-cuts-23-of-workforce-in-sweeping-reorganization?leadSource=uverify%20wall\">according to Bloomberg\u003c/a>. The company had already reduced its staff by 9% in April. “This did not go far enough,” wrote Robinhood CEO Vlad Tenev.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cem>NPR’s Alina Selyukh contributed to this story.\u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2022 NPR. To see more, visit https://www.npr.org.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=It%27s+the+end+of+the+boom+times+in+tech%2C+as+layoffs+keep+mounting&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>For more than two decades, the U.S. tech industry has been a reliable source of booming stocks and cushy, high-paid jobs. In the span of weeks, the sheen has faded and the ax has fallen.\u003c/p>\n\u003cp>More than 24,000 tech workers across 72 companies have been laid off this month, adding to a total of 120,000 tech jobs lost this year, \u003ca href=\"https://layoffs.fyi/\">according to layoffs.fyi\u003c/a>, which tracks job cuts in the tech industry. It’s safe to say a reckoning is underway, even as each company is grappling with its own challenges. (See: \u003ca href=\"https://www.npr.org/2022/11/12/1136205315/musk-twitter-bankruptcy-how-likely\">Twitter\u003c/a>.)\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Many of the companies making public statements have cited at least one of two primary causes:\u003c/p>\n\u003cp>First, they hired a lot of employees during the pandemic, when people were extremely online. Now, the internet boom has faded, offline life has picked up, and those new employees seem too expensive.\u003c/p>\n\u003cp>Second, broader economic wobbles have made brands more reluctant to spend on digital ads — a source of revenue for many tech companies. High interest rates have put an end to the cheap-money era of venture capital.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Here are some of the companies that have announced the biggest job cuts.\u003c/p>\n\u003ch2>Amazon: a reported 10,000 jobs\u003c/h2>\n\u003cp>The online retail and cloud computing behemoth plans to lay off some 10,000 employees in corporate and technology jobs,\u003ca href=\"https://www.nytimes.com/2022/11/14/technology/amazon-layoffs.html\"> \u003cem>The New York Times \u003c/em>was the first to report\u003c/a> on Monday. Amazon did not reply to an NPR request for confirmation of the report.\u003c/p>\n\u003cp>As of this fall, Amazon employed more than 1.5 million full- and part-time workers around the world, many in warehouses. The 10,000 expected layoffs would comprise about 3% of Amazon’s corporate employees, according to the \u003cem>Times\u003c/em>, and a significantly smaller share of its overall workforce.\u003c/p>\n\u003cp>The cuts reportedly will focus on Amazon’s devices division, including Alexa, the company’s virtual assistant technology, as well as its retail and human resources divisions.\u003c/p>\n\u003cp>Earlier this month, the company \u003ca href=\"https://www.aboutamazon.com/news/workplace/a-note-about-hiring-from-beth-galetti\">announced a hiring freeze\u003c/a> on corporate jobs. “We’re facing an unusual macro-economic environment, and want to balance our hiring and investments with being thoughtful about this economy,” wrote Beth Galetti, Amazon’s senior vice president of people experience and technology.\u003c/p>\n\u003ch2>Meta: 11,000 jobs\u003c/h2>\n\u003cp>Facebook and Instagram’s parent company, Meta, laid off 11,000 people last week — about 13% of its staff.\u003c/p>\n\u003cp>CEO Mark Zuckerberg attributed the cuts to overhiring during the pandemic. In a letter to staff\u003ca href=\"https://about.fb.com/news/2022/11/mark-zuckerberg-layoff-message-to-employees/\"> posted to the corporate website\u003c/a>, he cited a decline in e-commerce, the wider economic downturn, increased competition, and a decline in ad sales–the primary way the company makes money.\u003c/p>\n\u003cp>“I got this wrong, and I take responsibility for that,” he wrote.\u003c/p>\n\u003cfigure id=\"attachment_11932364\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-scaled.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11932364\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-800x600.jpg\" alt=\"a man in a black turtleneck explains something on a screen\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1536x1152.jpg 1536w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-2048x1536.jpg 2048w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/ap21301632297030-daf49027eb5fc1b24525559960a695c71474bb4e-1920x1440.jpg 1920w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Meta CEO Mark Zuckerberg made big investments in the “metaverse,” which he showed off during a virtual event last year. Last week, Zuckerberg announced the company was laying off 13% of its staff. \u003ccite>(Eric Risberg/AP)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The layoffs come as the company has invested billions in the so-called metaverse, pitched as a virtual-reality future in which people will work, mingle, exercise and go to concerts. But it’s an unproven bet on the future, and not all everyone is convinced it should be the social media company’s focus.\u003c/p>\n\u003cp>Zuckerberg said the workforce cuts would affect the whole organization, with recruiting staff disproportionately affected due to fewer hires anticipated in the coming year. A hiring freeze through the first quarter of 2023 will continue.\u003c/p>\n\u003ch2>Twitter: about 3,700 jobs\u003c/h2>\n\u003cp>Billionaire Tesla and SpaceX CEO Elon Musk bought the social media platform at the end of October and wasted no time slashing its workforce. He \u003ca href=\"https://www.npr.org/2022/10/27/1132153277/elon-musk-takes-control-of-twitter-and-immediately-ousts-top-executives\">immediately ousted\u003c/a> the company’s leadership, including its CEO, CFO, and top lawyer. \u003ca href=\"https://www.npr.org/2022/11/04/1134263184/twitter-layoffs-elon-musk\">Mass layoffs were announced\u003c/a> on November 4, with about 50% of the staff cut.\u003c/p>\n\u003cp>“Regarding Twitter’s reduction in force, unfortunately there is no choice when the company is losing over $4M/day,”\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\"> Musk tweeted\u003c/a>.\u003c/p>\n\u003cp>Co-founder and former CEO Jack Dorsey \u003ca href=\"https://twitter.com/jack/status/1588913276980633600\">tweeted \u003c/a>that he accepted blame for hiring too many workers in recent years.\u003c/p>\n\u003cp>“I own the responsibility for why everyone is in this situation: I grew the company size too quickly. I apologize for that,” he wrote.\u003c/p>\n\u003cp>Musk’s $44 billion purchase of Twitter — which he tried to get out of for several months — has saddled the company with $13 billion of new debt.\u003c/p>\n\u003cp>His short tenure at the top of Twitter has been marked by hasty changes quickly halted, including his plan for a revamped Twitter Blue verification service, which charged $8 a month to get a blue checkmark on one’s account. Accounts impersonating celebrities, major corporations, and Musk himself proliferated immediately, spurring Twitter to halt Twitter Blue signups\u003ca href=\"https://www.businessinsider.com/timeline-elon-musks-chaotic-twitter-blue-verification-rollout-2022-11\"> twice within a week\u003c/a>.\u003c/p>\n\u003cp>Key executives who were not fired, including Twitter’s head of content moderation and safety on the platform, and the company’s chief privacy officer and compliance officer,\u003ca href=\"https://www.washingtonpost.com/technology/2022/11/10/twitter-security-resignations/\"> resigned last week\u003c/a>.\u003c/p>\n\u003ch2>Stripe: about 1,000 jobs\u003c/h2>\n\u003cp>Payment processing platform Stripe\u003ca href=\"https://stripe.com/newsroom/news/ceo-patrick-collisons-email-to-stripe-employees\"> announced on November 3\u003c/a> that it was cutting 14% of its workforce.\u003c/p>\n\u003cp>Stripe CEO Patrick Collison wrote in an email to employees that the pandemic pushed the world toward e-commerce, spurring the company’s growth.\u003c/p>\n\u003cp>The CEO said he and his brother and co-founder John Collison had made “two very consequential mistakes”: being too optimistic about the internet economy’s near-term growth, and growing Stripe’s operating costs too quickly.\u003c/p>\n\u003cp>“We are facing stubborn inflation, energy shocks, higher interest rates, reduced investment budgets, and sparser startup funding. … [M]any parts of the developed world appear to be headed for recession. We think that 2022 represents the beginning of a different economic climate,” Collison wrote.\u003c/p>\n\u003ch2>Salesforce: hundreds of jobs\u003c/h2>\n\u003cp>Salesforce, which makes cloud-based business software, laid off some of its employees last week,\u003ca href=\"https://www.cnbc.com/2022/11/08/salesforce-cut-hundreds-of-employees-on-monday.html\"> CNBC reported\u003c/a>.\u003c/p>\n\u003cp>Salesforce said in a statement to NPR: “Our sales performance process drives accountability. Unfortunately, that can lead to some leaving the business, and we support them through their transition.”\u003c/p>\n\u003cp>A source familiar with the cuts said they affected hundreds of employees in the sales organization.\u003c/p>\n\u003ch2>Microsoft: fewer than 1,000 jobs\u003c/h2>\n\u003cp>The software company made cuts across its divisions last month, \u003ca href=\"https://www.axios.com/2022/10/18/microsoft-layoffs-latest-tech-firm-cuts\">Axios reported\u003c/a>. Fewer than 1,000 jobs were cut, a source told Axios.\u003c/p>\n\u003cp>A request for confirmation of the layoffs was not immediately returned.\u003c/p>\n\u003ch2>Zillow, Snap and Robinhood\u003c/h2>\n\u003cp>Zillow, the online real estate marketplace, laid off 300 of its employees late last month, TechCrunch \u003ca href=\"https://techcrunch.com/2022/10/26/zillow-layoff-300-employees/\">reported\u003c/a>. The company \u003ca href=\"https://www.npr.org/2021/11/03/1051941654/zillow-will-stop-buying-and-renovating-homes-and-cut-25-of-its-workforce\">laid off 25% of its workforce \u003c/a>a year ago as it shuttered its instant buying service.\u003c/p>\n\u003cp>Snap, the company behind Snapchat, said at the end of August that it was \u003ca href=\"https://newsroom.snap.com/en-US/restructuring-and-refocusing-our-business\">cutting its workforce by 20%\u003c/a>. The layoffs affected some 1,200 employees, with the company’s full-time workforce about 6,400 as of June.\u003c/p>\n\u003cp>Robinhood, the brokerage app company, \u003ca href=\"https://blog.robinhood.com/news/2022/8/2/a-message-from-our-ceo-and-co-founder-vlad-tenev\">laid off 23% of its workforce\u003c/a> in August. That amounted to 780 employees, \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-02/robinhood-cuts-23-of-workforce-in-sweeping-reorganization?leadSource=uverify%20wall\">according to Bloomberg\u003c/a>. The company had already reduced its staff by 9% in April. “This did not go far enough,” wrote Robinhood CEO Vlad Tenev.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"title": "Meta Layoffs: Facebook Parent Company Cuts 11,000 Jobs, Zuckerberg Says 'I Got This Wrong'",
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"content": "\u003cp>Facebook parent Meta is laying off 11,000 people, about 13% of its workforce, as it contends with faltering revenue and broader tech industry woes, CEO Mark Zuckerberg said in a letter to employees Wednesday.\u003c/p>\n\u003cp>The job cuts come just a week after \u003ca href=\"https://www.kqed.org/news/11931134/twitter-begins-mass-layoffs-one-week-after-musk-takeover\">widespread layoffs at Twitter\u003c/a> under its new owner, billionaire Elon Musk. There have been \u003ca href=\"https://www.kqed.org/forum/2010101891200/bay-area-tech-layoffs-stoke-fears-of-impending-recession\">numerous job cuts at other tech companies\u003c/a> that hired rapidly during the pandemic.\u003c/p>\n\u003cp>[aside postID='forum_2010101891200,news_11931134' label='Related Coverage']Zuckerberg also said that he had made the decision to hire aggressively, anticipating rapid growth even after the pandemic ended.\u003c/p>\n\u003cp>“Unfortunately, this did not play out the way I expected,” Zuckerberg said in a prepared statement. “Not only has online commerce returned to prior trends, but the macroeconomic downturn, increased competition, and ads signal loss have caused our revenue to be much lower than I’d expected. I got this wrong, and I take responsibility for that.”\u003c/p>\n\u003cp>Meta, like other social media companies, enjoyed a financial boost during the pandemic lockdown era because more people stayed home and scrolled on their phones and computers. But as the lockdowns ended and people started going outside again, revenue growth began to falter.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. The company has also slashed its real estate footprint and said that with so many employees working outside of the office, the company will transition to desk sharing for those that remain.\u003c/p>\n\u003cp>More cost cuts at Meta will be rolled out in coming months, Zuckerberg said.\u003c/p>\n\u003cp>Zuckerberg told employees Wednesday that they will receive an email letting them know if they are among those being let go. Access to most company systems will be cut off for people losing their jobs, he said, due to the sensitive nature of that information.\u003c/p>\n\u003cp>“We’re keeping email addresses active throughout the day so everyone can say farewell,” Zuckerberg said.\u003c/p>\n\u003cp>Former employees will receive 16 weeks of base pay, plus two additional weeks for every year with the company, Zuckerberg said. Health insurance for those employees and their families will continue for six months.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Shares of Meta Platforms Inc. jumped almost 5% before the opening bell Wednesday.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Zuckerberg also said that he had made the decision to hire aggressively, anticipating rapid growth even after the pandemic ended.\u003c/p>\n\u003cp>“Unfortunately, this did not play out the way I expected,” Zuckerberg said in a prepared statement. “Not only has online commerce returned to prior trends, but the macroeconomic downturn, increased competition, and ads signal loss have caused our revenue to be much lower than I’d expected. I got this wrong, and I take responsibility for that.”\u003c/p>\n\u003cp>Meta, like other social media companies, enjoyed a financial boost during the pandemic lockdown era because more people stayed home and scrolled on their phones and computers. But as the lockdowns ended and people started going outside again, revenue growth began to falter.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. The company has also slashed its real estate footprint and said that with so many employees working outside of the office, the company will transition to desk sharing for those that remain.\u003c/p>\n\u003cp>More cost cuts at Meta will be rolled out in coming months, Zuckerberg said.\u003c/p>\n\u003cp>Zuckerberg told employees Wednesday that they will receive an email letting them know if they are among those being let go. Access to most company systems will be cut off for people losing their jobs, he said, due to the sensitive nature of that information.\u003c/p>\n\u003cp>“We’re keeping email addresses active throughout the day so everyone can say farewell,” Zuckerberg said.\u003c/p>\n\u003cp>Former employees will receive 16 weeks of base pay, plus two additional weeks for every year with the company, Zuckerberg said. Health insurance for those employees and their families will continue for six months.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Shares of Meta Platforms Inc. jumped almost 5% before the opening bell Wednesday.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>\u003cb>Kermit Jones\u003cbr>\n\u003c/b>\u003cspan style=\"font-weight: 400\">Dr. Kermit Jones, a Democrat, is running for a seat in California’s 3rd Congressional District, a mostly rural district that leans conservative. He’s up against Republican Kevin Kiley, currently a state Assemblymember. The district stretches from Plumas County, through Sacramento suburbs, into parts of El Dorado County and down to Inyo County. (Note: Assemblymember Kiley declined to be interviewed.)\u003c/span>\u003c/p>\n\u003cp>\u003cb>Exploring the Metaverse\u003cbr>\n\u003c/b>\u003cb>\u003c/b>\u003cspan style=\"font-weight: 400\">If you’ve seen the sci-fi movie Ready Player One, you can imagine a bit of what the metaverse might be like. But it’s still forming, so does anyone really know? Tech giants are betting big that it will change our lives forever — just look at Facebook changing its name to Meta. And analysts say the metaverse industry is expected to boom by hundreds of billions of dollars over the next decade. But building out a digital universe is far from certain. There are major obstacles to overcome, from creation to adoption. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Guests:\u003c/span>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Sami Khan, Atlas Earth CEO and co-founder\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Rachel Metz, CNN Business senior writer\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Op Tepmongkol-Wheaton, The Ohzone Inc. CEO and founder\u003c/span>\u003c/li>\n\u003c/ul>\n\u003cp>\u003cb>Something Beautiful: 1950s San Francisco\u003c/b>\u003cspan style=\"font-weight: 400\">\u003cbr>\n\u003c/span>\u003cspan style=\"font-weight: 400\">Let’s take a journey in time in the other direction — into the past. This week's Something Beautiful reveals San Francisco in the 1950s, with archival footage of some of the city's famed spots.\u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cb>Kermit Jones\u003cbr>\n\u003c/b>\u003cspan style=\"font-weight: 400\">Dr. Kermit Jones, a Democrat, is running for a seat in California’s 3rd Congressional District, a mostly rural district that leans conservative. He’s up against Republican Kevin Kiley, currently a state Assemblymember. The district stretches from Plumas County, through Sacramento suburbs, into parts of El Dorado County and down to Inyo County. (Note: Assemblymember Kiley declined to be interviewed.)\u003c/span>\u003c/p>\n\u003cp>\u003cb>Exploring the Metaverse\u003cbr>\n\u003c/b>\u003cb>\u003c/b>\u003cspan style=\"font-weight: 400\">If you’ve seen the sci-fi movie Ready Player One, you can imagine a bit of what the metaverse might be like. But it’s still forming, so does anyone really know? Tech giants are betting big that it will change our lives forever — just look at Facebook changing its name to Meta. And analysts say the metaverse industry is expected to boom by hundreds of billions of dollars over the next decade. But building out a digital universe is far from certain. There are major obstacles to overcome, from creation to adoption. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Guests:\u003c/span>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Sami Khan, Atlas Earth CEO and co-founder\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Rachel Metz, CNN Business senior writer\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Op Tepmongkol-Wheaton, The Ohzone Inc. CEO and founder\u003c/span>\u003c/li>\n\u003c/ul>\n\u003cp>\u003cb>Something Beautiful: 1950s San Francisco\u003c/b>\u003cspan style=\"font-weight: 400\">\u003cbr>\n\u003c/span>\u003cspan style=\"font-weight: 400\">Let’s take a journey in time in the other direction — into the past. This week's Something Beautiful reveals San Francisco in the 1950s, with archival footage of some of the city's famed spots.\u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"disqusTitle": "Agreement Reached With Striking Janitors at Meta Offices",
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"content": "\u003cp style=\"text-align: left;\">\u003ci>Updated Tuesday, 11 a.m.\u003c/i>\u003c/p>\n\u003cp>Janitors who clean Meta’s offices reached an agreement with the contracting firm that hires them, ending a strike that started last week in response to mass layoffs.\u003c/p>\n\u003cp>\"From the negotiations that happened over the weekend, we were able to reduce the amount of layoffs and increase sustainability of the workforce that is still there,\" said Sebastian Silva, communications coordinator for Service Employees International Union-United Service Workers West, the union representing many janitors in Silicon Valley. [pullquote size=\"medium\" align=\"right\" citation=\"David Huerta, president, SEIU-USWW\"]'It is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.'[/pullquote]The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.[aside postID=\"news_11928247\" label=\"Related Post\"]The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"slug": "facebooks-group-admins-at-their-wits-end-over-content-moderation",
"title": "Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation",
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"headTitle": "Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation | KQED",
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"content": "\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=PgGAZOIHxTs\u003c/p>\n\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.[pullquote size=\"medium\" align=\"right\" citation=\"Nick Wright, founder, History Alliance Groups on Facebook\"]‘We are now being penalized by Facebook for running these groups as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse.’[/pullquote]\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>History fans who frequent Facebook’s popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>“That is a good start,” Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). “I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.”\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/PgGAZOIHxTs'\n title='//www.youtube.com/embed/PgGAZOIHxTs'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let’s say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he’s unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: ‘He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,’ Wright wrote. ‘This is a great way to kill a group and stop people from posting and interacting.’ \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else’s intellectual property rights. If additional content is posted to this group that infringes or violates someone else’s rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It’s a judgment call, right and wrong half the time. Then they’re, like, you know, ‘You made a bad call. You approved this thing. And we’re going to hold it against you for the next three months.’ Every time you log on, it shows that you’ve got demerits against the group. It’s just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren’t Meta’s customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>More than a dozen antitrust bills targeting Big Tech are currently in play in the nation’s capital, and Silicon Valley has mounted a full-court press to kill or soften the legislative onslaught.\u003c/p>\n\u003cp>The bills could make it more difficult for large tech companies to, among other things, acquire smaller companies, use their platforms to unduly boost their own products, and wield their huge cash stockpiles to \u003ca href=\"https://www.npr.org/2018/11/13/666274605/how-big-is-amazon\" target=\"_blank\" rel=\"noopener noreferrer\">dominate multiple, additional industries\u003c/a>.[aside postID=\"news_11889347\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2021/09/RS51554_GettyImages-1235407516-qut.jpg\"]The main companies in the sights of federal lawmakers include Amazon, Apple, Google and Meta, the latter three of which are headquartered in the Bay Area. All four have become multibillion-dollar giants of advertising through buying and selling consumer data, while also variously dominating other industries like retail, apps and entertainment.\u003c/p>\n\u003cp>Federal lawmakers on both sides of the aisle have historically taken a relatively light touch toward regulating the technology industry. But that \u003ca href=\"https://www.politico.com/news/2021/12/27/monopoly-antitrust-new-rules-tech-525161\">hands-off approach has recently shifted\u003c/a> among a growing number of Democrats, and even some Republicans, as the power and size of these companies has grown exponentially.\u003c/p>\n\u003cp>“You have companies like Google that have 90% control over search engines,” Sen. Amy Klobuchar, D-Minnesota, \u003ca href=\"https://www.facebook.com/amyklobuchar/videos/1985625218247197/\" target=\"_blank\" rel=\"noopener noreferrer\">told CNN\u003c/a> last year. “What I’m proposing is, make sure [federal agencies like the Federal Trade Commission] are able to take on trillion-dollar companies like Facebook and Google. They can’t do it with Band-Aids and duct tape.”\u003c/p>\n\u003cp>She added, “We must have laws that are as sophisticated as the companies we’re dealing with.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>In that vein, the slate of proposed legislation tackles a wide array of gray areas in the law to provide federal regulators with the resources — monetary and conceptual — to go after large companies. Here’s a small sampling of the bills:\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/3816\" target=\"_blank\" rel=\"noopener noreferrer\">HR 3816\u003c/a> and \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/2992\" target=\"_blank\" rel=\"noopener noreferrer\">S 2992\u003c/a>: \u003cstrong>The American Choice and Innovation Online Act\u003c/strong> would bar platforms like Apple’s App Store or Amazon’s Marketplace from “self-preferencing,” or giving their own products an unfair advantage over those of their competitors.\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/3843?q=%7B%22search%22:%5B%223843%22,%223843%22%5D%7D&s=3&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">HR 3843\u003c/a> and \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/228?q=%7B%22search%22:%5B%22Merger+Filing+Fee+Modernization+Act%22,%22Merger%22,%22Filing%22,%22Fee%22,%22Modernization%22,%22Act%22%5D%7D&s=6&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">S 228\u003c/a>: \u003cstrong>The Merger Filing Fee Modernization Act of 2021\u003c/strong> would increase the merger fees regulators collect from companies and use the additional amounts to fund aggressive enforcement of antitrust laws by the U.S. Department of Justice and the Federal Trade Commission.\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/3608?q=%7B%22search%22%3A%5B%22Social+Media+NUDGE+Act%22%2C%22Social%22%2C%22Media%22%2C%22NUDGE%22%2C%22Act%22%5D%7D&s=1&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">S 3608\u003c/a>: \u003cstrong>The Social Media NUDGE Act\u003c/strong> would direct the National Science Foundation and the National Academies of Sciences, Engineering and Medicine to study “content neutral” ways to address the algorithmic amplification of harmful content.[aside postID=\"forum_2010101882161\" hero=\"https://ww2.kqed.org/app/uploads/sites/43/2016/11/facebook-screen.jpg\"]But despite high-drama hearings from whistleblowers like former Facebook lead product manager \u003ca href=\"https://www.franceshaugen.com\" target=\"_blank\" rel=\"noopener noreferrer\">Frances Haugen\u003c/a>, most of these bills have yet to make it out of their respective committees. It’s entirely unclear how many will ever get a floor vote in the House or Senate.\u003c/p>\n\u003cp>Klobuchar, among the handful of lawmakers leading the antitrust charge, has acknowledged that the odds are daunting.\u003c/p>\n\u003cp>“We are up against a lot. … The tech companies have 2,500 lobbyists and probably 10,000 lawyers,” she said at a hearing of the Senate Judiciary \u003ca href=\"https://www.c-span.org/video/?516757-1/senate-hearing-impact-corporate-monopolies-innovation\" target=\"_blank\" rel=\"noopener noreferrer\">Subcommittee on Competition Policy, Antitrust, and Consumer Rights\u003c/a> last December.\u003c/p>\n\u003cp>And most analysts agree that if Republicans regain the majority in Congress after this year’s midterm elections, it’s game over for the biggest antitrust effort in generations.\u003c/p>\n\u003ch2>Strong pushback\u003c/h2>\n\u003cp>Tech industry proponents have presented a varied, and in some cases compelling, set of arguments against these legislative efforts.\u003c/p>\n\u003cp>Berin Szóka, president of TechFreedom, a \u003ca href=\"https://services.google.com/fh/files/misc/trade_association_and_third_party_groups.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">tech-funded\u003c/a> think tank in Washington, D.C., argues that the bills are rushed and poorly written. He decries the lack of traditional legislative hearings and markups before floor debate, even while acknowledging this practice has fallen out of vogue in recent years.\u003c/p>\n\u003cp>“We are legislating the way that that cartoon shows the railroad bridge being built out over the canyon as the train is going — except we don’t know what the train looks like or where it’s going,” he said.[pullquote size=\"medium\" align=\"right\" citation=\"Jennifer King, privacy and data policy fellow, Stanford Institute for Human-Centered Artificial Intelligence\"]‘We now have a legislative structure that’s just as dependent on those data practices that the commercial structure is dependent on: behavioral targeting and marketing practices that are really at issue in all these cases.’[/pullquote]Efforts by Democrats, like Klobuchar, to win support from key Republicans, he says, have resulted in bills full of ticking time bombs that could explode on Democrats and their allies the next time Republicans regain control of the White House.\u003c/p>\n\u003cp>For instance, Szóka argues, the same bill that would prevent tech titans from discriminating against competitors might also prevent them from removing companies from their app stores that have violated content rules, like Parler, a social media platform that has become a safe harbor for right-wing conspiracy theorists.\u003c/p>\n\u003cp>“It’s going to be easy for these sites that cater to extremists to sue, to harass mainstream services, to rifle through emails, to depose executives,” said Szóka.\u003c/p>\n\u003cp>Similar concerns have been expressed by many in California’s congressional delegation, suggesting that Democrats could balk at supporting some of the bills.\u003c/p>\n\u003cp>Sens. Dianne Feinstein and Alex Padilla are among a large group of California Democrats who have criticized elements of the bills, mirroring some of the arguments made by tech-funded think tanks. Reps. Lou Correa, D-East LA; Ted Lieu, D-Torrance; Eric Swalwell, D-Castro Valley; Ro Khanna, D-Fremont; and Zoe Lofgren, D-San Jose also have raised concerns.\u003c/p>\n\u003cp>“I think they spent more time on the hearing than they did in writing the proposed legislation. Because it’s not well crafted and it was done in a hurry,” Lofgren recently lamented about the American Choice and Innovation Online Act.\u003c/p>\n\u003cp>In an interview last month with Julia Angwin of The Markup, \u003ca href=\"https://www.c-span.org/video/?517286-1/after-words-representative-ro-khanna\">Rep. Khanna said breakups are certainly justified\u003c/a> in some instances. “On Facebook, for example, where they’ve acquired Instagram and WhatsApp, you should have an unraveling of that company. I think you want to have a ban on mergers that are acquiring competitors.”[aside postID=\"news_11888891\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2021/09/GettyImages-461843598-scaled.jpg\"]But he cautioned about being “overly restrictive on all mergers,” noting that mergers and acquisitions are a basic element of the U.S. economy.\u003c/p>\n\u003cp>The Washington Post recently reported that \u003ca href=\"https://www.washingtonpost.com/technology/2022/01/21/tech-lobbying-in-washington/\" target=\"_blank\" rel=\"noopener noreferrer\">just seven large tech companies spent nearly $70 million\u003c/a> lobbying the U.S. government in 2021.\u003c/p>\n\u003cp>“We are genuinely concerned that they could break a wide range of popular services we offer to our users, all the work we do to make our products safe, private and secure, and in some cases can hurt American competitiveness by disadvantaging solely U.S. companies,” Google CEO Sundar Pichai said of the current bills during a recent earnings call.\u003c/p>\n\u003cp>And Lofgren and others who have voiced concerns with the current bills \u003ca href=\"https://www.washingtonpost.com/politics/2022/02/03/tech-giants-are-doling-out-political-donations-antitrust-skeptics-congress/\" target=\"_blank\" rel=\"noopener noreferrer\">continue to take money\u003c/a> from the likes of Amazon, Google, Meta and Microsoft, but say that doesn’t influence their position.\u003c/p>\n\u003cp>Lofgren told KQED, “That’s obviously baloney, and if that were the case, Anna [Eshoo] and I wouldn’t have introduced our privacy bill, which would require a huge change in the business model of any company that relies on the data of its users.”\u003c/p>\n\u003cp>The \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/6027/text?q=%7B%22search%22%3A%5B%22Online+Privacy+Act%22%2C%22Online%22%2C%22Privacy%22%2C%22Act%22%5D%7D&r=1&s=1\" target=\"_blank\" rel=\"noopener noreferrer\">Online Privacy Act\u003c/a> Lofgren reintroduced with fellow Silicon Valley Rep. Anna Eshoo is considered a serious threat to the personal data trading model that’s become the bread and butter for mega conglomerates. The legislation would require companies to protect users’ data, as well as establish a new federal agency to enforce privacy protections, and strengthen enforcement of privacy law violations.\u003c/p>\n\u003cp>Jennifer King, who follows data and privacy for the \u003ca href=\"http://cyberlaw.stanford.edu/about/people/jen-king\" target=\"_blank\" rel=\"noopener noreferrer\">Stanford Institute for Human-Centered Artificial Intelligence\u003c/a>, is not holding her breath for this Congress to act on any kind of revolutionary reform.\u003c/p>\n\u003cp>One big reason why: Both political parties, she notes, have grown quite fond of using targeted advertising themselves. “We now have a legislative structure that’s just as dependent on those data practices that the commercial structure is dependent on: behavioral targeting and marketing practices that are really at issue in all these cases,” King said.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>The one thing most lawmakers do seem to agree on is the need for some kind of new legislation, if only to bolster funding for federal regulators like those at the Federal Trade Commission. But what exactly that should look like is where the consensus falls apart.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>The main companies in the sights of federal lawmakers include Amazon, Apple, Google and Meta, the latter three of which are headquartered in the Bay Area. All four have become multibillion-dollar giants of advertising through buying and selling consumer data, while also variously dominating other industries like retail, apps and entertainment.\u003c/p>\n\u003cp>Federal lawmakers on both sides of the aisle have historically taken a relatively light touch toward regulating the technology industry. But that \u003ca href=\"https://www.politico.com/news/2021/12/27/monopoly-antitrust-new-rules-tech-525161\">hands-off approach has recently shifted\u003c/a> among a growing number of Democrats, and even some Republicans, as the power and size of these companies has grown exponentially.\u003c/p>\n\u003cp>“You have companies like Google that have 90% control over search engines,” Sen. Amy Klobuchar, D-Minnesota, \u003ca href=\"https://www.facebook.com/amyklobuchar/videos/1985625218247197/\" target=\"_blank\" rel=\"noopener noreferrer\">told CNN\u003c/a> last year. “What I’m proposing is, make sure [federal agencies like the Federal Trade Commission] are able to take on trillion-dollar companies like Facebook and Google. They can’t do it with Band-Aids and duct tape.”\u003c/p>\n\u003cp>She added, “We must have laws that are as sophisticated as the companies we’re dealing with.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>In that vein, the slate of proposed legislation tackles a wide array of gray areas in the law to provide federal regulators with the resources — monetary and conceptual — to go after large companies. Here’s a small sampling of the bills:\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/3816\" target=\"_blank\" rel=\"noopener noreferrer\">HR 3816\u003c/a> and \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/2992\" target=\"_blank\" rel=\"noopener noreferrer\">S 2992\u003c/a>: \u003cstrong>The American Choice and Innovation Online Act\u003c/strong> would bar platforms like Apple’s App Store or Amazon’s Marketplace from “self-preferencing,” or giving their own products an unfair advantage over those of their competitors.\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/3843?q=%7B%22search%22:%5B%223843%22,%223843%22%5D%7D&s=3&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">HR 3843\u003c/a> and \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/228?q=%7B%22search%22:%5B%22Merger+Filing+Fee+Modernization+Act%22,%22Merger%22,%22Filing%22,%22Fee%22,%22Modernization%22,%22Act%22%5D%7D&s=6&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">S 228\u003c/a>: \u003cstrong>The Merger Filing Fee Modernization Act of 2021\u003c/strong> would increase the merger fees regulators collect from companies and use the additional amounts to fund aggressive enforcement of antitrust laws by the U.S. Department of Justice and the Federal Trade Commission.\u003c/p>\n\u003cp>— \u003ca href=\"https://www.congress.gov/bill/117th-congress/senate-bill/3608?q=%7B%22search%22%3A%5B%22Social+Media+NUDGE+Act%22%2C%22Social%22%2C%22Media%22%2C%22NUDGE%22%2C%22Act%22%5D%7D&s=1&r=1\" target=\"_blank\" rel=\"noopener noreferrer\">S 3608\u003c/a>: \u003cstrong>The Social Media NUDGE Act\u003c/strong> would direct the National Science Foundation and the National Academies of Sciences, Engineering and Medicine to study “content neutral” ways to address the algorithmic amplification of harmful content.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>But despite high-drama hearings from whistleblowers like former Facebook lead product manager \u003ca href=\"https://www.franceshaugen.com\" target=\"_blank\" rel=\"noopener noreferrer\">Frances Haugen\u003c/a>, most of these bills have yet to make it out of their respective committees. It’s entirely unclear how many will ever get a floor vote in the House or Senate.\u003c/p>\n\u003cp>Klobuchar, among the handful of lawmakers leading the antitrust charge, has acknowledged that the odds are daunting.\u003c/p>\n\u003cp>“We are up against a lot. … The tech companies have 2,500 lobbyists and probably 10,000 lawyers,” she said at a hearing of the Senate Judiciary \u003ca href=\"https://www.c-span.org/video/?516757-1/senate-hearing-impact-corporate-monopolies-innovation\" target=\"_blank\" rel=\"noopener noreferrer\">Subcommittee on Competition Policy, Antitrust, and Consumer Rights\u003c/a> last December.\u003c/p>\n\u003cp>And most analysts agree that if Republicans regain the majority in Congress after this year’s midterm elections, it’s game over for the biggest antitrust effort in generations.\u003c/p>\n\u003ch2>Strong pushback\u003c/h2>\n\u003cp>Tech industry proponents have presented a varied, and in some cases compelling, set of arguments against these legislative efforts.\u003c/p>\n\u003cp>Berin Szóka, president of TechFreedom, a \u003ca href=\"https://services.google.com/fh/files/misc/trade_association_and_third_party_groups.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">tech-funded\u003c/a> think tank in Washington, D.C., argues that the bills are rushed and poorly written. He decries the lack of traditional legislative hearings and markups before floor debate, even while acknowledging this practice has fallen out of vogue in recent years.\u003c/p>\n\u003cp>“We are legislating the way that that cartoon shows the railroad bridge being built out over the canyon as the train is going — except we don’t know what the train looks like or where it’s going,” he said.\u003c/p>\u003c/div>",
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"content": "‘We now have a legislative structure that’s just as dependent on those data practices that the commercial structure is dependent on: behavioral targeting and marketing practices that are really at issue in all these cases.’",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Efforts by Democrats, like Klobuchar, to win support from key Republicans, he says, have resulted in bills full of ticking time bombs that could explode on Democrats and their allies the next time Republicans regain control of the White House.\u003c/p>\n\u003cp>For instance, Szóka argues, the same bill that would prevent tech titans from discriminating against competitors might also prevent them from removing companies from their app stores that have violated content rules, like Parler, a social media platform that has become a safe harbor for right-wing conspiracy theorists.\u003c/p>\n\u003cp>“It’s going to be easy for these sites that cater to extremists to sue, to harass mainstream services, to rifle through emails, to depose executives,” said Szóka.\u003c/p>\n\u003cp>Similar concerns have been expressed by many in California’s congressional delegation, suggesting that Democrats could balk at supporting some of the bills.\u003c/p>\n\u003cp>Sens. Dianne Feinstein and Alex Padilla are among a large group of California Democrats who have criticized elements of the bills, mirroring some of the arguments made by tech-funded think tanks. Reps. Lou Correa, D-East LA; Ted Lieu, D-Torrance; Eric Swalwell, D-Castro Valley; Ro Khanna, D-Fremont; and Zoe Lofgren, D-San Jose also have raised concerns.\u003c/p>\n\u003cp>“I think they spent more time on the hearing than they did in writing the proposed legislation. Because it’s not well crafted and it was done in a hurry,” Lofgren recently lamented about the American Choice and Innovation Online Act.\u003c/p>\n\u003cp>In an interview last month with Julia Angwin of The Markup, \u003ca href=\"https://www.c-span.org/video/?517286-1/after-words-representative-ro-khanna\">Rep. Khanna said breakups are certainly justified\u003c/a> in some instances. “On Facebook, for example, where they’ve acquired Instagram and WhatsApp, you should have an unraveling of that company. I think you want to have a ban on mergers that are acquiring competitors.”\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>But he cautioned about being “overly restrictive on all mergers,” noting that mergers and acquisitions are a basic element of the U.S. economy.\u003c/p>\n\u003cp>The Washington Post recently reported that \u003ca href=\"https://www.washingtonpost.com/technology/2022/01/21/tech-lobbying-in-washington/\" target=\"_blank\" rel=\"noopener noreferrer\">just seven large tech companies spent nearly $70 million\u003c/a> lobbying the U.S. government in 2021.\u003c/p>\n\u003cp>“We are genuinely concerned that they could break a wide range of popular services we offer to our users, all the work we do to make our products safe, private and secure, and in some cases can hurt American competitiveness by disadvantaging solely U.S. companies,” Google CEO Sundar Pichai said of the current bills during a recent earnings call.\u003c/p>\n\u003cp>And Lofgren and others who have voiced concerns with the current bills \u003ca href=\"https://www.washingtonpost.com/politics/2022/02/03/tech-giants-are-doling-out-political-donations-antitrust-skeptics-congress/\" target=\"_blank\" rel=\"noopener noreferrer\">continue to take money\u003c/a> from the likes of Amazon, Google, Meta and Microsoft, but say that doesn’t influence their position.\u003c/p>\n\u003cp>Lofgren told KQED, “That’s obviously baloney, and if that were the case, Anna [Eshoo] and I wouldn’t have introduced our privacy bill, which would require a huge change in the business model of any company that relies on the data of its users.”\u003c/p>\n\u003cp>The \u003ca href=\"https://www.congress.gov/bill/117th-congress/house-bill/6027/text?q=%7B%22search%22%3A%5B%22Online+Privacy+Act%22%2C%22Online%22%2C%22Privacy%22%2C%22Act%22%5D%7D&r=1&s=1\" target=\"_blank\" rel=\"noopener noreferrer\">Online Privacy Act\u003c/a> Lofgren reintroduced with fellow Silicon Valley Rep. Anna Eshoo is considered a serious threat to the personal data trading model that’s become the bread and butter for mega conglomerates. The legislation would require companies to protect users’ data, as well as establish a new federal agency to enforce privacy protections, and strengthen enforcement of privacy law violations.\u003c/p>\n\u003cp>Jennifer King, who follows data and privacy for the \u003ca href=\"http://cyberlaw.stanford.edu/about/people/jen-king\" target=\"_blank\" rel=\"noopener noreferrer\">Stanford Institute for Human-Centered Artificial Intelligence\u003c/a>, is not holding her breath for this Congress to act on any kind of revolutionary reform.\u003c/p>\n\u003cp>One big reason why: Both political parties, she notes, have grown quite fond of using targeted advertising themselves. “We now have a legislative structure that’s just as dependent on those data practices that the commercial structure is dependent on: behavioral targeting and marketing practices that are really at issue in all these cases,” King said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"title": "Sister of Slain Oakland Security Officer Sues Facebook Over Killing Tied to Right-Wing Extremists",
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"content": "\u003cp>The sister of a federal security officer who was fatally shot while guarding a courthouse during George Floyd-related protests \u003ca href=\"https://www.documentcloud.org/documents/21174499-underwood-v-meta-complaint\">has sued Facebook\u003c/a>, accusing the tech giant of playing a role in radicalizing the alleged shooter.\u003c/p>\n\u003cp>Dave Patrick Underwood, 53, was shot and killed on May 29, 2020, in Oakland. Authorities have charged suspected gunman Steven Carrillo with murder. Investigators say \u003ca href=\"https://www.kqed.org/news/11824604/man-charged-in-killings-of-oakland-federal-officer-santa-cruz-deputy-linked-to-right-wing-extremist-group\">Carrillo had ties to the far-right, anti-government boogaloo movement\u003c/a> and that he organized with other boogaloo supporters on Facebook, including his alleged getaway driver, Robert A. Justus Jr., of Millbrae. Carrillo also faces murder charges in the June 5, 2020, \u003ca href=\"https://www.kqed.org/news/11823427/hundreds-mourn-santa-clara-county-sheriffs-deputy-killed-over-the-weekend\">ambush killing\u003c/a> of a Santa Cruz County sheriff’s deputy.\u003c/p>\n\u003cp>In a suit filed Thursday in California state court against Meta, Facebook’s parent company, Angela Underwood Jacobs accused Facebook officials of being aware that the social network was being used as a recruitment tool for boogaloo adherents, yet did not take steps to stop recommending boogaloo-related pages until after Underwood’s death. The suit called the deadly shooting “the culmination of an extremist plot hatched and planned on Facebook by two men who Meta connected through Facebook’s groups infrastructure and its use of algorithms designed and intended to increase user engagement and, correspondingly, Meta’s profits.”\u003c/p>\n\u003cp>The boogaloo movement is a collection of far-right extremists who claim to want to overthrow the U.S. government through a second civil war. Sometimes clad in Hawaiian-print T-shirts, the group is known to be heavily armed and is highly active online.\u003c/p>\n\u003cp>[aside postID=news_11824604 hero='https://ww2.kqed.org/app/uploads/sites/10/2020/06/Carrillo-van-oakland-1020x631.jpg']Lawyers for Underwood Jacobs claim Facebook was negligent in designing a product “to promote and engage its users in extremist content” despite knowing that it could lead to potential violence.\u003c/p>\n\u003cp>“Facebook Inc. knew or could have reasonably foreseen that one or more individuals would be likely to become radicalized upon joining boogaloo-related groups on Facebook,” the suit states.\u003c/p>\n\u003cp>Federal investigators have said Carrillo, a staff sergeant at Fairfield’s Travis Air Force Base at the time of the shooting, used Facebook to communicate with other boogaloo supporters. On the same day Underwood was killed, Carrillo allegedly posted to a Facebook group that he planned to go to the George Floyd protests in Oakland to “show them the real targets. Use their anger to fuel our fire,” he allegedly wrote. “We have mobs of angry people to use to our advantage,” he wrote, according to federal prosecutors.\u003c/p>\n\u003cp>Authorities say Carrillo wrote that the protest was “a group opportunity to target the specialty soup bois,” a phrase boogaloo adherents use to refer to law enforcement officials because of the “alphabet soup” of federal law enforcement acronyms.\u003c/p>\n\u003cp>Underwood Jacobs’s suit contends that if Facebook had altered its algorithm so it was not recommending and promoting boogaloo groups, Carrillo may never have connected online with others in the extremist movement.\u003c/p>\n\u003cp>“Facebook bears responsibility for the murder of my brother,” Underwood Jacobs said.\u003c/p>\n\u003cp>Facebook did not have an immediate response to the suit.\u003c/p>\n\u003cfigure id=\"attachment_11901003\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11901003 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg\" alt='A Black woman with long, straight hair sits beneath a bright light at a large wooden desk with two plastic water bottles and a pump bottle of hand sanitizer, a white placard in front of her saying in all-capital letters, \"MS. ANGELA UNDERWOOD JACOBS.\" She looks to her direct left, as if someone out of the frame is speaking. Behind her sits a bald White man wearing a gray suit, a yellow tie, and a black facemask.' width=\"1920\" height=\"1200\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-800x500.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1020x638.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-160x100.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1536x960.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Angela Underwood Jacobs, whose brother David Underwood was shot and killed in 2020 by a suspect investigators say had right-wing extremist ties while working as a federal security officer in Oakland, attends a June 10, 2020, hearing on Capitol Hill about policing practices and law enforcement accountability prompted by the police murder of George Floyd. \u003ccite>(Brendan Smialowski/Pool/AFP via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The lawsuit is the latest attempt to hold a Big Tech company accountable for real-world harm.\u003c/p>\n\u003cp>Social media companies largely escape legal responsibility in such cases thanks to a law known as Section 230, which prevents online platforms from being held liable for what users post.\u003c/p>\n\u003cp>There have been rare exceptions in attempts to advance lawsuits against tech companies, like when an appeals court \u003ca href=\"https://www.npr.org/2021/05/04/993579600/snapchat-can-be-sued-for-role-in-fatal-car-crash-court-rules\">found that Snapchat could be sued\u003c/a> for a feature that allegedly encouraged reckless driving.\u003c/p>\n\u003cp>Eric Goldman, a professor at Santa Clara University School of Law who studies Section 230, said Facebook likely will invoke the legal shield in this case, but he said the suit faces other hurdles, as well.\u003c/p>\n\u003cp>“There have been a number of lawsuits trying to establish that Facebook is liable for how violent groups and terrorists used their services,” Goldman said. “And courts have consistently rejected those claims because services like Facebook aren’t responsible for harms caused by people using the service.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The lawsuit leans heavily on the \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">Facebook Files\u003c/a>, a cache of internal company documents exposed in a series of stories by The Wall Street Journal. Among the allegations is that Facebook’s algorithm promotes extremism through inflammatory and divisive content in order to keep users engaged and advertising dollars rolling in. Facebook researchers have estimated that the social network only catches between 3% and 5% of hate speech on the platform.\u003c/p>\n\u003cp>In a statement, lawyers for Underwood Jacobs said the Facebook Files revealed “Facebook’s active role in shaping the content on its website as well as creating and building groups on the platform – activities that fall outside of the conduct protected by Section 230.”\u003c/p>\n\u003cp>Facebook has reportedly \u003ca href=\"https://www.theverge.com/2021/10/12/22722885/facebook-militarized-social-movements-banned-internal-list-leak\">banned nearly 1,000 private groups\u003c/a> focused on “militarized social movements” like boogaloo.\u003c/p>\n\u003cp>Facebook has previously acknowledged its role in militia-fueled violence. In August 2020, Facebook CEO Mark Zuckerberg said it made an “operational mistake” in failing to remove a page for a militia group that called for armed citizens to enter Kenosha, Wisconsin. Two protesters were shot and killed there during demonstrations over the police shooting of Jacob Blake.\u003c/p>\n\u003cp>The same month, \u003ca href=\"https://about.fb.com/news/2020/08/addressing-movements-and-organizations-tied-to-violence/\">Facebook said it took down 2,400 pages\u003c/a> and more than 14,000 groups on the site started by militia groups.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2022 NPR. To see more, visit \u003ca href=\"https://www.npr.org/\">npr.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Sister+of+slain+security+officer+sues+Facebook+over+killing+tied+to+Boogaloo+movement&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The sister of a federal security officer who was fatally shot while guarding a courthouse during George Floyd-related protests \u003ca href=\"https://www.documentcloud.org/documents/21174499-underwood-v-meta-complaint\">has sued Facebook\u003c/a>, accusing the tech giant of playing a role in radicalizing the alleged shooter.\u003c/p>\n\u003cp>Dave Patrick Underwood, 53, was shot and killed on May 29, 2020, in Oakland. Authorities have charged suspected gunman Steven Carrillo with murder. Investigators say \u003ca href=\"https://www.kqed.org/news/11824604/man-charged-in-killings-of-oakland-federal-officer-santa-cruz-deputy-linked-to-right-wing-extremist-group\">Carrillo had ties to the far-right, anti-government boogaloo movement\u003c/a> and that he organized with other boogaloo supporters on Facebook, including his alleged getaway driver, Robert A. Justus Jr., of Millbrae. Carrillo also faces murder charges in the June 5, 2020, \u003ca href=\"https://www.kqed.org/news/11823427/hundreds-mourn-santa-clara-county-sheriffs-deputy-killed-over-the-weekend\">ambush killing\u003c/a> of a Santa Cruz County sheriff’s deputy.\u003c/p>\n\u003cp>In a suit filed Thursday in California state court against Meta, Facebook’s parent company, Angela Underwood Jacobs accused Facebook officials of being aware that the social network was being used as a recruitment tool for boogaloo adherents, yet did not take steps to stop recommending boogaloo-related pages until after Underwood’s death. The suit called the deadly shooting “the culmination of an extremist plot hatched and planned on Facebook by two men who Meta connected through Facebook’s groups infrastructure and its use of algorithms designed and intended to increase user engagement and, correspondingly, Meta’s profits.”\u003c/p>\n\u003cp>The boogaloo movement is a collection of far-right extremists who claim to want to overthrow the U.S. government through a second civil war. Sometimes clad in Hawaiian-print T-shirts, the group is known to be heavily armed and is highly active online.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Lawyers for Underwood Jacobs claim Facebook was negligent in designing a product “to promote and engage its users in extremist content” despite knowing that it could lead to potential violence.\u003c/p>\n\u003cp>“Facebook Inc. knew or could have reasonably foreseen that one or more individuals would be likely to become radicalized upon joining boogaloo-related groups on Facebook,” the suit states.\u003c/p>\n\u003cp>Federal investigators have said Carrillo, a staff sergeant at Fairfield’s Travis Air Force Base at the time of the shooting, used Facebook to communicate with other boogaloo supporters. On the same day Underwood was killed, Carrillo allegedly posted to a Facebook group that he planned to go to the George Floyd protests in Oakland to “show them the real targets. Use their anger to fuel our fire,” he allegedly wrote. “We have mobs of angry people to use to our advantage,” he wrote, according to federal prosecutors.\u003c/p>\n\u003cp>Authorities say Carrillo wrote that the protest was “a group opportunity to target the specialty soup bois,” a phrase boogaloo adherents use to refer to law enforcement officials because of the “alphabet soup” of federal law enforcement acronyms.\u003c/p>\n\u003cp>Underwood Jacobs’s suit contends that if Facebook had altered its algorithm so it was not recommending and promoting boogaloo groups, Carrillo may never have connected online with others in the extremist movement.\u003c/p>\n\u003cp>“Facebook bears responsibility for the murder of my brother,” Underwood Jacobs said.\u003c/p>\n\u003cp>Facebook did not have an immediate response to the suit.\u003c/p>\n\u003cfigure id=\"attachment_11901003\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11901003 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg\" alt='A Black woman with long, straight hair sits beneath a bright light at a large wooden desk with two plastic water bottles and a pump bottle of hand sanitizer, a white placard in front of her saying in all-capital letters, \"MS. ANGELA UNDERWOOD JACOBS.\" She looks to her direct left, as if someone out of the frame is speaking. Behind her sits a bald White man wearing a gray suit, a yellow tie, and a black facemask.' width=\"1920\" height=\"1200\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-800x500.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1020x638.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-160x100.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2022/01/AngelaUnderwoodJacobs-1536x960.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Angela Underwood Jacobs, whose brother David Underwood was shot and killed in 2020 by a suspect investigators say had right-wing extremist ties while working as a federal security officer in Oakland, attends a June 10, 2020, hearing on Capitol Hill about policing practices and law enforcement accountability prompted by the police murder of George Floyd. \u003ccite>(Brendan Smialowski/Pool/AFP via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The lawsuit is the latest attempt to hold a Big Tech company accountable for real-world harm.\u003c/p>\n\u003cp>Social media companies largely escape legal responsibility in such cases thanks to a law known as Section 230, which prevents online platforms from being held liable for what users post.\u003c/p>\n\u003cp>There have been rare exceptions in attempts to advance lawsuits against tech companies, like when an appeals court \u003ca href=\"https://www.npr.org/2021/05/04/993579600/snapchat-can-be-sued-for-role-in-fatal-car-crash-court-rules\">found that Snapchat could be sued\u003c/a> for a feature that allegedly encouraged reckless driving.\u003c/p>\n\u003cp>Eric Goldman, a professor at Santa Clara University School of Law who studies Section 230, said Facebook likely will invoke the legal shield in this case, but he said the suit faces other hurdles, as well.\u003c/p>\n\u003cp>“There have been a number of lawsuits trying to establish that Facebook is liable for how violent groups and terrorists used their services,” Goldman said. “And courts have consistently rejected those claims because services like Facebook aren’t responsible for harms caused by people using the service.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The lawsuit leans heavily on the \u003ca href=\"https://www.wsj.com/articles/the-facebook-files-11631713039\">Facebook Files\u003c/a>, a cache of internal company documents exposed in a series of stories by The Wall Street Journal. Among the allegations is that Facebook’s algorithm promotes extremism through inflammatory and divisive content in order to keep users engaged and advertising dollars rolling in. Facebook researchers have estimated that the social network only catches between 3% and 5% of hate speech on the platform.\u003c/p>\n\u003cp>In a statement, lawyers for Underwood Jacobs said the Facebook Files revealed “Facebook’s active role in shaping the content on its website as well as creating and building groups on the platform – activities that fall outside of the conduct protected by Section 230.”\u003c/p>\n\u003cp>Facebook has reportedly \u003ca href=\"https://www.theverge.com/2021/10/12/22722885/facebook-militarized-social-movements-banned-internal-list-leak\">banned nearly 1,000 private groups\u003c/a> focused on “militarized social movements” like boogaloo.\u003c/p>\n\u003cp>Facebook has previously acknowledged its role in militia-fueled violence. In August 2020, Facebook CEO Mark Zuckerberg said it made an “operational mistake” in failing to remove a page for a militia group that called for armed citizens to enter Kenosha, Wisconsin. Two protesters were shot and killed there during demonstrations over the police shooting of Jacob Blake.\u003c/p>\n\u003cp>The same month, \u003ca href=\"https://about.fb.com/news/2020/08/addressing-movements-and-organizations-tied-to-violence/\">Facebook said it took down 2,400 pages\u003c/a> and more than 14,000 groups on the site started by militia groups.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2022 NPR. To see more, visit \u003ca href=\"https://www.npr.org/\">npr.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Sister+of+slain+security+officer+sues+Facebook+over+killing+tied+to+Boogaloo+movement&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>",
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"content": "\u003cp>A bipartisan group of state attorneys general is investigating how Instagram attracts and potentially harms children and young adults.\u003c/p>\n\u003cp>The probe follows revelations from a whistleblower about how Instagram's parent company \u003ca href=\"https://www.npr.org/2021/10/28/1049813246/facebook-new-name-meta-mark-zuckerberg\">Meta\u003c/a>, formerly known as Facebook, has studied the \u003ca href=\"https://www.npr.org/2021/09/30/1041864356/instagram-kids-safety-congress-hearing\">risks\u003c/a> of the photo-sharing app to its youngest users, including exacerbating body image issues for some teenage girls.\u003c/p>\n\u003cp>\"Facebook, now Meta, has failed to protect young people on its platforms and instead chose to ignore or, in some cases, double down on known manipulations that pose a real threat to physical and mental health – exploiting children in the interest of profit,\" Massachusetts Attorney General Maura Healey, who is co-leading the states' investigation, said in a statement.\u003c/p>\n\u003cp>\"Meta can no longer ignore the threat that social media can pose to children for the benefit of their bottom line,\" she said.\u003c/p>\n\u003cp>The group includes prosecutors from at least 10 states, including California, Florida, Kentucky, Massachusetts, Nebraska, New Jersey, New York, Tennessee, Texas and Vermont. They are examining whether Meta violated consumer protection laws and put the public at risk.[pullquote size=\"medium\" align=\"right\" citation=\"Nebraska Attorney General Doug Peterson\"]'When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws.’[/pullquote]\u003c/p>\n\u003cp>“For too long, Meta has ignored the havoc that Instagram is wreaking on the mental health and well-being of our children and teens,” said California Attorney General Rob Bonta. “Enough is enough. We’ve undertaken this nationwide investigation to get answers about Meta’s efforts to promote the use of this social media platform to young Californians – and to determine if, in doing so, Meta violated the law.”\u003c/p>\n\u003cp>Pressure on Meta has been mounting since former employee \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">Frances Haugen\u003c/a> leaked thousands of pages of \u003ca href=\"https://www.npr.org/2021/10/25/1049015366/the-facebook-papers-what-you-need-to-know\">internal documents\u003c/a> about how the company has studied and dealt with a range of problems, from hate speech to the \u003ca href=\"https://www.npr.org/2021/10/25/1048918715/how-stop-the-steal-movement-outwitted-facebook-ahead-of-the-jan-6-riot\">\"Stop the Steal\" movement\u003c/a> to the \u003ca href=\"https://www.npr.org/2021/10/06/1043138622/facebook-instagram-teens-mental-health\">mental health impacts\u003c/a> of Instagram on teen users.\u003c/p>\n\u003cp>The documents also show that Meta is fighting to attract and retain the attention of young people, amid competition from apps like \u003ca href=\"https://www.npr.org/2021/10/26/1049267501/snapchat-tiktok-youtube-congress-child-safety-hearing\">TikTok\u003c/a> and Snapchat.\u003c/p>\n\u003cp>The states are investigating the techniques Meta uses to get young people to log into Instagram more frequently and spend more time scrolling the app, and how those features might harm users.\u003c/p>\n\u003cp>\"When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws,\" said Nebraska Attorney General Doug Peterson.\u003c/p>\n\u003cp>\"These accusations are false and demonstrate a deep misunderstanding of the facts,\" Instagram spokesperson Liza Crenshaw said in a statement. \"While challenges in protecting young people online impact the entire industry, we've led the industry in combating bullying and supporting people struggling with suicidal thoughts, self-injury, and eating disorders.\"\u003c/p>\n\u003cp>She pointed to new features Instagram has introduced, including a \u003ca href=\"https://www.theverge.com/2021/11/10/22774827/instagram-take-a-break-feature-test-meta-facebook\">\"Take a Break\"\u003c/a> prompt that users can enable, and parental supervision tools for teenagers' accounts.\u003c/p>\n\u003cp>After Instagram's internal research on the risks to teenagers' mental health was first reported by the \u003ca href=\"https://www.wsj.com/articles/facebook-knows-instagram-is-toxic-for-teen-girls-company-documents-show-11631620739?mod=article_inline\">\u003cem>Wall Street Journal\u003c/em>\u003c/a> in September, lawmakers and regulators renewed calls for Meta to \u003ca href=\"https://www.npr.org/2021/09/15/1037222495/lawmakers-push-facebook-to-abandon-instagram-for-kids-citing-mental-health-conce\">scrap\u003c/a> its plans to launch a version of the app\u003ca href=\"https://www.npr.org/2021/06/02/1002109833/parents-to-facebook-dont-make-a-kid-only-instagram-just-a-better-instagram\"> for kids\u003c/a> 12 and under. (Instagram, like most social media apps, prohibits users younger than 13 because of federal privacy law.)\u003c/p>\n\u003cp>Shortly afterward, Meta said it was putting the project \u003ca href=\"https://www.npr.org/2021/09/27/1040857033/instagram-kids-pausing-plan-develop-platform-criticism\">on hold\u003c/a>.\u003c/p>\n\u003cp>\u003cstrong>\u003cem>Editor's note:\u003c/em>\u003c/strong>\u003cem> Meta pays NPR to license NPR content.\u003c/em>\u003c/p>\n\u003cp>Additional reporting was done by Barbara Ortutay from the Associated Press.\u003c/p>\n\u003cp>Copyright 2021 NPR. To see more, visit https://www.npr.org.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=States+are+investigating+how+Instagram+recruits+and+affects+children&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>A bipartisan group of state attorneys general is investigating how Instagram attracts and potentially harms children and young adults.\u003c/p>\n\u003cp>The probe follows revelations from a whistleblower about how Instagram's parent company \u003ca href=\"https://www.npr.org/2021/10/28/1049813246/facebook-new-name-meta-mark-zuckerberg\">Meta\u003c/a>, formerly known as Facebook, has studied the \u003ca href=\"https://www.npr.org/2021/09/30/1041864356/instagram-kids-safety-congress-hearing\">risks\u003c/a> of the photo-sharing app to its youngest users, including exacerbating body image issues for some teenage girls.\u003c/p>\n\u003cp>\"Facebook, now Meta, has failed to protect young people on its platforms and instead chose to ignore or, in some cases, double down on known manipulations that pose a real threat to physical and mental health – exploiting children in the interest of profit,\" Massachusetts Attorney General Maura Healey, who is co-leading the states' investigation, said in a statement.\u003c/p>\n\u003cp>\"Meta can no longer ignore the threat that social media can pose to children for the benefit of their bottom line,\" she said.\u003c/p>\n\u003cp>The group includes prosecutors from at least 10 states, including California, Florida, Kentucky, Massachusetts, Nebraska, New Jersey, New York, Tennessee, Texas and Vermont. They are examining whether Meta violated consumer protection laws and put the public at risk.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“For too long, Meta has ignored the havoc that Instagram is wreaking on the mental health and well-being of our children and teens,” said California Attorney General Rob Bonta. “Enough is enough. We’ve undertaken this nationwide investigation to get answers about Meta’s efforts to promote the use of this social media platform to young Californians – and to determine if, in doing so, Meta violated the law.”\u003c/p>\n\u003cp>Pressure on Meta has been mounting since former employee \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">Frances Haugen\u003c/a> leaked thousands of pages of \u003ca href=\"https://www.npr.org/2021/10/25/1049015366/the-facebook-papers-what-you-need-to-know\">internal documents\u003c/a> about how the company has studied and dealt with a range of problems, from hate speech to the \u003ca href=\"https://www.npr.org/2021/10/25/1048918715/how-stop-the-steal-movement-outwitted-facebook-ahead-of-the-jan-6-riot\">\"Stop the Steal\" movement\u003c/a> to the \u003ca href=\"https://www.npr.org/2021/10/06/1043138622/facebook-instagram-teens-mental-health\">mental health impacts\u003c/a> of Instagram on teen users.\u003c/p>\n\u003cp>The documents also show that Meta is fighting to attract and retain the attention of young people, amid competition from apps like \u003ca href=\"https://www.npr.org/2021/10/26/1049267501/snapchat-tiktok-youtube-congress-child-safety-hearing\">TikTok\u003c/a> and Snapchat.\u003c/p>\n\u003cp>The states are investigating the techniques Meta uses to get young people to log into Instagram more frequently and spend more time scrolling the app, and how those features might harm users.\u003c/p>\n\u003cp>\"When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws,\" said Nebraska Attorney General Doug Peterson.\u003c/p>\n\u003cp>\"These accusations are false and demonstrate a deep misunderstanding of the facts,\" Instagram spokesperson Liza Crenshaw said in a statement. \"While challenges in protecting young people online impact the entire industry, we've led the industry in combating bullying and supporting people struggling with suicidal thoughts, self-injury, and eating disorders.\"\u003c/p>\n\u003cp>She pointed to new features Instagram has introduced, including a \u003ca href=\"https://www.theverge.com/2021/11/10/22774827/instagram-take-a-break-feature-test-meta-facebook\">\"Take a Break\"\u003c/a> prompt that users can enable, and parental supervision tools for teenagers' accounts.\u003c/p>\n\u003cp>After Instagram's internal research on the risks to teenagers' mental health was first reported by the \u003ca href=\"https://www.wsj.com/articles/facebook-knows-instagram-is-toxic-for-teen-girls-company-documents-show-11631620739?mod=article_inline\">\u003cem>Wall Street Journal\u003c/em>\u003c/a> in September, lawmakers and regulators renewed calls for Meta to \u003ca href=\"https://www.npr.org/2021/09/15/1037222495/lawmakers-push-facebook-to-abandon-instagram-for-kids-citing-mental-health-conce\">scrap\u003c/a> its plans to launch a version of the app\u003ca href=\"https://www.npr.org/2021/06/02/1002109833/parents-to-facebook-dont-make-a-kid-only-instagram-just-a-better-instagram\"> for kids\u003c/a> 12 and under. (Instagram, like most social media apps, prohibits users younger than 13 because of federal privacy law.)\u003c/p>\n\u003cp>Shortly afterward, Meta said it was putting the project \u003ca href=\"https://www.npr.org/2021/09/27/1040857033/instagram-kids-pausing-plan-develop-platform-criticism\">on hold\u003c/a>.\u003c/p>\n\u003cp>\u003cstrong>\u003cem>Editor's note:\u003c/em>\u003c/strong>\u003cem> Meta pays NPR to license NPR content.\u003c/em>\u003c/p>\n\u003cp>Additional reporting was done by Barbara Ortutay from the Associated Press.\u003c/p>\n\u003cp>Copyright 2021 NPR. To see more, visit https://www.npr.org.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=States+are+investigating+how+Instagram+recruits+and+affects+children&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook’s ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>“Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,” the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, “amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,” Kairos’s executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn’t doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there’s been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of “\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>” of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its “VIP” users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1.jpg 1620w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a “sledgehammer.”\u003c/p>\n\u003cp>“They start deleting your member comments. They start deleting threads. We’ve even had our groups deleted by Facebook without comment, without notice,” he said.\u003c/p>\n\u003cp>Wright says Facebook deleted his alliance’s \u003ca href=\"https://www.facebook.com/groups/WWIIHistory/\" target=\"_blank\" rel=\"noopener noreferrer\">WWII & Military History\u003c/a> group. In retrospect, he says, he presumes there were too many instances when a post or comment included a slur that was common in the 1930s and 1940s.\u003c/p>\n\u003cp>[aside postID=\"news_11813372,news_11827831,news_11866331\" label=\"Related Coverage\"]But there was no communication or warning from the company before the group was deleted, he said. Other groups he’s been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>“They wouldn’t tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,” Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group’s 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>“It’s U.S. history, right?” Wright said. “It’s not, you know, some right-edge, you know, cis-theory group. It’s simply things that happened.”\u003c/p>\n\u003cp>He later learned Facebook’s AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there’s no recourse for exasperated group administrators who feel they’ve been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it’s made to counter hate speech and other violations of its community standards. The company, for instance, claims that “prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.”\u003c/p>\n\u003cp>“We want Facebook and Instagram to be places where people have a voice,” the company said in the report. “To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.”\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>“Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,” the group said in its statement. “Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.”\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook’s ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>“Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,” the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, “amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,” Kairos’s executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn’t doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there’s been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of “\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>” of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its “VIP” users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1.jpg 1620w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a “sledgehammer.”\u003c/p>\n\u003cp>“They start deleting your member comments. They start deleting threads. 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"content": "\u003cdiv class=\"post-body\">\u003cp>But there was no communication or warning from the company before the group was deleted, he said. Other groups he’s been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>“They wouldn’t tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,” Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group’s 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>“It’s U.S. history, right?” Wright said. “It’s not, you know, some right-edge, you know, cis-theory group. It’s simply things that happened.”\u003c/p>\n\u003cp>He later learned Facebook’s AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there’s no recourse for exasperated group administrators who feel they’ve been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it’s made to counter hate speech and other violations of its community standards. The company, for instance, claims that “prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.”\u003c/p>\n\u003cp>“We want Facebook and Instagram to be places where people have a voice,” the company said in the report. “To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.”\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>“Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,” the group said in its statement. “Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.”\u003cbr>\n\u003c/p>\u003c/div>",
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"tagline": "The flip side of gentrification, told through one town",
"info": "Gentrification is changing cities across America, forcing people from neighborhoods they have long called home. Call them the displaced. Now those priced out of the Bay Area are looking for a better life in an unlikely place. American Suburb follows this migration to one California town along the Delta, 45 miles from San Francisco. But is this once sleepy suburb ready for them?",
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"tagline": "Exploring the Bay Area, one question at a time",
"info": "KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.",
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"order": 8
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},
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"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
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"source": "Commonwealth Club of California"
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"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
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"order": 9
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"hidden-brain": {
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"airtime": "SUN 7pm-8pm",
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"airtime": "SUN 7:30pm-8pm",
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"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
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"order": 18
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"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
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},
"link": "/radio/program/latino-usa",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
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},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
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"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
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},
"masters-of-scale": {
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"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
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"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
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"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
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