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"bio": "\u003cspan style=\"font-weight: 400;\">Queena Sook Kim is a former senior editor of the weekend desk at KQED. Before taking on that post, she was the Senior Editor of the Silicon Valley Desk and was the \u003c/span>\u003cspan style=\"font-weight: 400;\">host of The California Report. The daily morning show airs on KQED in San Francisco, one of the nation’s largest NPR affiliates, and on 30 stations across the state. In that role, she produces and reports on news, politics and life in the Golden State. Queena likes to take sideways look at the larger trends changing the state. One of her favorite stories asked\u003c/span>\u003ca href=\"https://ww2.kqed.org/news/2015/02/15/why-the-heck-do-mexican-reporters-on-public-radio-say-their-names-that-way\"> \u003cspan style=\"font-weight: 400;\">why Latino journalists “over’pronounce” their Spanish surnames\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400;\"> as a way of looking at how immigration is creating a culture shift in California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Before joining The California Report, Queena was a \u003ca href=\"http://www.marketplace.org/people/queena-kim\">Senior Reporter covering technology for Marketplace\u003c/a>, the daily business show that airs on public radio. Queena covered daily tech business stories and reported on larger technology trends. She did a series of stories looking at role of social engineering in hacking and on a start-up in Silicon Valley that’s trying to use technology, instead of animals, to make meat that bleeds.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena started her career as a business journalist at the Wall Street Journal, where she spent four years covering the paper, home building and toy industries. She wrote A1 stories about the unusually aggressive tactics KB Home took against its home buyers. and the resurgence of “Cracker” architecture in Florida. She also wrote section front stories on marketing trends and\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">As a journalist, Queena has spent much of her career helping start-up editorial products. She was on the founding editorial team of The Bay Citizen, an experimental, online news site in San Francisco that was funded by the late hillbilly billionaire Warren Hellman. In 2009, Queena received a grant from the Corporation of Public Broadcasting to start-up a podcast called \u003ca href=\"https://soundcloud.com/cyberfrequencies\">CyberFrequencies\u003c/a>, which reported on the culture of technology. She also helped start-up two radio shows - Off-Ramp and Pacific Drift - for KPCC, the NPR-affiliate in Los Angeles. Off-Ramp was awarded 1st Place for news and Public Affairs programming by the PRINDI and the L.A. Press club. \u003ca href=\"https://soundcloud.com/queena-sook-kim\">Queena’s stories have appeared \u003c/a>on NPR’s Day to Day, Hearing Voices, WNYC’s Studio 360, WBUR’s Here and Now, BBC’s Global Perspectives and New York Times’ multimedia page.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">In 1994, Queena won a Fulbright Grant to teach and study in Seoul, South Korea. She was also selected to be a Teach For America Corps Member in 1991 and taught elementary school in the Inglewood Unified School District in Southern California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena is a frequent public speaker and has given talks at UC Berkeley, Stanford University, San Francisco State University, PRINDI conference and the Craigslist Foundation Boot Camp. Queena went to UC Berkeley’s Graduate School of Journalism and graduated cum laude from New York University with a B.A. in Politics. She grew up in Southern California and lives in Berkeley, Ca in a big fixer on which she spends most weekends, well, fixing.\u003c/span>",
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"content": "\u003cp>\u003cspan style=\"font-weight: 400\">One of Silicon Valley’s pioneering internet companies is no more. Yahoo was \u003ca href=\"http://www.cnbc.com/2017/06/13/verizon-completes-yahoo-acquisition-marissa-mayer-resigns.html\">officially bought\u003c/a> by Verizon this week. While the Yahoo brand lives on, it will cease to exist as a stand-alone company. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Yahoo was founded in 1994 by Jerry Yang and David Filo, who met as graduate students at Stanford. That was 23 years ago, which in internet years is more like a century.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Between 1996 and 2000, Yahoo was it. You hear about Google now, you used to hear about Yahoo,” said Jon Brooks, the 109th employee hired at Yahoo. Today, he edits \u003ca href=\"https://ww2.kqed.org/futureofyou/\">KQED’s science blog\u003c/a>.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Back then, the internet was new to regular folks and it was almost impossible to find websites -- until Yahoo came along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Our mission was to classify the entire web,” Brooks said. \u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Yahoo’s strategy was to compile a list of the world’s most interesting sites. And then organize them into directory of categories, sort of how Craigslist is organized. Unlike Google, which uses computing algorithms to scour the web and assess the quality and relevancy of the sites, Yahoo employed humans to do the task by hand. \u003c/span>\u003c/p>\n\u003caside class=\"pullquote alignright\">'When I think about Yahoo’s place in history, I really think about it as the founding internet company.'\u003cbr>\n\u003ccite>Jennifer Dulski, former Yahoo employee\u003c/cite>\u003c/aside>\n\u003cp>\u003cspan style=\"font-weight: 400\">The way it worked, people would submit their websites to Yahoo.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“And they would come to the \u003ca href=\"https://www.nytimes.com/2016/07/17/technology/when-yahoo-ruled-the-valley-stories-of-the-original-surfers.html\">surfers\u003c/a>,” Brooks said. “That was on my business card, ‘surfer.’ ”\u003c/span>\u003c/p>\n\u003cp>The web surfer would punch in the url.\u003c/p>\n\u003cp>“Half the time, it was a web designer or someone’s personal \u003ca href=\"https://techcrunch.com/2009/04/23/yahoo-quietly-pulls-the-plug-on-geocities/\">GeoCities\u003c/a> page devoted, you know, to anime,” Brooks said.\u003c/p>\n\u003cp>The surfers, many of them former librarians, would determine whether the site was worthy of being on Yahoo's directory. The process could be long and messy. Brooks remembers week-long fights among surfers about how to categorize, say, medieval art.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It was human intelligence versus computer intelligence, which sounds absolutely ludicrous today,” Brooks said. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">As more websites came online, the directory would get bigger and more confusing, Brooks said. And then Google came along, which basically made Yahoo’s directory irrelevant. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Despite that, Brooks said Yahoo helped establish an enduring web ethos: that anyone should be free to express themselves.\u003c/span>\u003c/p>\n\u003cp>“I mean we had a sexuality category that had accounted for every fetish under the sun, but it wasn’t even considered that we wouldn’t categorize that,” said Brooks.\u003c/p>\n\u003cp>Yahoo helped define the web culture, said \u003ca href=\"https://www.change.org/u/jdulski\">Jennifer Dulski\u003c/a>. She was employee 471 at Yahoo. Today she’s the president of \u003ca href=\"https://www.change.org/\">Change.org\u003c/a>.\u003c/p>\n\u003cp>“When I think about Yahoo’s place in history, I really think about it as the founding internet company,” Dulski said.\u003c/p>\n\u003cp>Dulski joined the company in 1999 and helped launch the internet company's TV ads, which always ended with a yodel.\u003c/p>\n\u003cp>https://youtu.be/24DUB3OpoEM\u003c/p>\n\u003cp>Dulski said that yodel, along with its quirky name, branded Yahoo as a portal to this magical place.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“When you look at the tech companies that exist today, many of them have taken the things Yahoo brought in the first place,” Dulski said.\u003cbr>\n\u003c/span>\u003c/p>\n\u003cp>It set the precedent for quirky names like Google and Snapchat. Plus Yahoo brought that sense of fun -- think office foosball or pingpong tables -- into the workplace, \u003cspan style=\"font-weight: 400\"> Dulski said\u003c/span>.\u003c/p>\n\u003cp>“I mean the work environment was everything that the Valley has become today,” Dulski said. “It reinvented a way of thinking about corporate culture and the idea that you could have a brand and a company that was not just a business but something that was fun.”\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Despite its groundbreaking status, Yahoo was slow to respond to the rise of Google and the shift to mobile. After more than a decade of trying to recapture its status, Yahoo was sold to Verizon for $4.5 billion. Verizon plans to \u003ca href=\"https://www.nytimes.com/2017/06/08/technology/verizon-yahoo-deal-layoffs.html\">lay off about 2,000 workers\u003c/a> at Yahoo and its other sites. \u003c/span>\u003c/p>\n\n",
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"disqusTitle": "The Investor Who Took on Uber and Silicon Valley",
"title": "The Investor Who Took on Uber and Silicon Valley",
"headTitle": "The California Report | KQED News",
"content": "\u003cp>Uber is a mess — the \"bad boy\" ethos shattered, a nervous breakdown in its place. This week, the CEO announced he is taking a sudden leave of absence. A former U.S. attorney general released a brutal audit of the startup's culture. It's a terrifying moment for many investors who want that $70 billion unicorn to make them rich or richer — not implode.\u003c/p>\n\u003cp>But there is one Uber investor who stands out for how she decided to speak up. It was not very Silicon Valley-like of her, but Freada Kapor Klein wanted to turn the crisis into a teachable moment. And while \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/13/532751641/ubers-travis-kalanick-announces-leave-of-absence-company-adopts-harassment-polic\">this week's events\u003c/a> could lead her to say \"I told you so,\" she has a different takeaway.\u003c/p>\n\u003cp>Let's rewind a few months. Kapor Klein decided to write an \u003ca href=\"https://shift.newco.co/an-open-letter-to-the-uber-board-and-investors-2dc0c48c3a7\">open letter\u003c/a> to Uber — which she published with her husband — after a young woman shared an \u003ca href=\"https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber\">explosive account\u003c/a> of sexual harassment at Uber headquarters.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/532973451/533102658\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Kapor Klein is a venture capitalist, or a VC. That means she makes money by betting on technology startups. Uber is one of those startups. She has committed to \"impact investment\" — businesses that can turn a profit while also making the world a better place. For too many years, she says, critics would question her on Uber, and she stayed silent. She tried to influence the company from the inside, though she didn't see a real will among leadership to change. While \"Silicon Valley prides itself on pattern recognition,\" the letter said, Uber had \"toxic patterns\" that needed to stop.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Kapor Klein thought she was just saying what insiders knew: This is not a one-off. Turns out, her peers didn't like that and wanted her to pay for it.\u003c/p>\n\u003cp>\"I could imagine that they wouldn't love the Uber letter,\" Kapor Klein said in an interview with NPR in mid-March. \"But then that they would decide the next step they ought to do is go after our high growth, hot startups and try to get them away from us!\"\u003c/p>\n\u003cfigure id=\"attachment_11513101\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513101\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5168-edit_slide-50509cc390e992a3208786f2193a75d5b1a65bc5-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Anthony Heckman, an associate at Kapor Capital, speaks with Kapor Klein. She wrote an open letter to Uber after an engineer shared an instance of sexual harassment at the ride-hailing startup. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>She's just learned that other VCs are trying to poach one of her hottest investments, and they're citing the Uber letter to do it, basically saying: this investor throws her own people under the bus.\u003c/p>\n\u003cp>\"I mean, it's one thing to go pitch them. It's another to say, 'Get away from Kapor. See, they're going to do this to you,' \" she says.\u003c/p>\n\u003cp>It may be counterintuitive, but in Silicon Valley, the land that created tweeting, there is a code of silence among the rich. People are here to make money, not to agitate. She violated that code.\u003c/p>\n\u003cp>But she won't back down. She tells me I should call a shortlist of her most powerful peers and demand they respond on the record. \"Go to Sequoia, go to Benchmark, go to Kleiner, go to Accel, go to Andreessen, go to Khosla,\" she says, naming the kings of much-storied Sand Hill Road in Menlo Park, California.\u003c/p>\n\u003cp>She's sitting inside the Kapor Center for Social Impact — a name that spells out the intent of the place. Kapor Klein and her husband bought this four-story building in central Oakland — what's become the edge of Silicon Valley as tech expands beyond Cupertino, Mountain View and San Francisco — and it houses an investment arm, research and philanthropic projects.\u003c/p>\n\u003cp>Kapor Klein is 64 years old, petite with jet black eyes and curly hair to match. She is tense as she recounts the blowback, her folded hands resting on a conference table made of reclaimed wood. Meanwhile, her dog is napping by her feet, sprawled on a gray carpet made of recycled fishing nets. (She designed the building to be green.)\u003c/p>\n\u003cp>Dudley's snoring breaks her concentration, and she lets out a laugh. He's a rescue dog, but sometimes she claims he's a therapy dog. \"You can see why. Doesn't he make you feel better?\"\u003c/p>\n\u003cp>She wakes him up and the two go in search of her husband and business partner, \u003ca href=\"Mitch%20Kapor\">Mitch Kapor\u003c/a>. When they find him, he happens to be meeting with the president of Silicon Valley Bank — who is trying to not get in the middle of the couple's conversation. But Kapor Klein reels him in, telling him about the letter and the response. Greg Becker politely offers his take: \"Yeah, people compete ... any way they can, right? That's — unfortunately it's human nature ... .\"\u003c/p>\n\u003cp>Kapor Klein points to her dog, who is now rubbing his enormous cream coat against the banker's leg, and she teases: \"I thought it was just dogs that did that. Dogs, not humans.\" Her husband ends the conversation by saying: \"It's a dog-eat-dog world.\"\u003c/p>\n\u003cp>This is his way of acting as her buffer — she, the one who pushes; he, the one who moderates.\u003c/p>\n\u003cfigure id=\"attachment_11513102\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11513102 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1020x679.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1920x1279.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1180x786.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-960x639.jpg 960w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein talks with her husband, Mitch Kapor, in their shared office space. He founded Lotus, the database company, and is a legend in Silicon Valley. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Mitch Kapor is a bit of a legend, by the way. In the 1980s he founded Lotus, the famous spreadsheet maker. Some compare him to Steve Jobs and Bill Gates.\u003c/p>\n\u003cp>He pulled Kapor Klein into the tech world when he hired her to fix Lotus' culture in 1984, to make it the most progressive employer in the U.S. Quite the job description. She would lecture her boss about how he carried himself at work, how he should be \"more sensitive\" about his power, how he could make or break an employee's day just with eye contact.\u003c/p>\n\u003cp>The couple didn't get together until years later, when she sought him out for career advice, and his first marriage fell apart. He asked her out on a date. He had a son. She was 43 and didn't have kids. She assumed it was a summer fling and warned him, date two, that she's not \"stepmom material.\"\u003c/p>\n\u003cp>Turns out, it wasn't a fling.\u003c/p>\n\u003cp>Her life's work is to change the culture of Silicon Valley — a place she feels has gone backward in time. There are \u003ca href=\"http://www.npr.org/sections/money/2014/10/21/357629765/when-women-stopped-coding\">far fewer women in computer science\u003c/a> today than in the 1980s. Blacks and Latinos are missing, too. Kapor Klein faults the investor class, which holds on to the myth of meritocracy, that they are the hyper-rational conduits of capital and it so just happens that white men are the most worthy.\u003c/p>\n\u003cp>She shares a hokey saying she's heard one too many times: \"We don't care if you're orange or blue; the only color we care about is green.\"\u003c/p>\n\u003cfigure id=\"attachment_11513103\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513103\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5383-edit_custom-4ce66b07a564a299f156d21191f74ceb83bb9da3-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein talks with communications manager Ashleigh Richelle (left) and the summer associates at the Kapor Center for Social Impact. Kapor Klein's life work is to change the culture of Silicon Valley. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>If all Kapor Klein did was critique, she'd be irrelevant here. This place values people who build things. And that is what she is doing. The building feels like an alternate universe — one where tech somehow looks like the rest of America.\u003c/p>\n\u003cp>On one floor, there's the investment team. Their portfolio includes Genius Plaza — the hot startup that others now want to poach. It's an online education platform founded by Ana Roca-Castro, a woman from the Dominican Republic (which is exotic in these parts). She's landed major contracts with national agencies throughout Latin America, and is working to get into more U.S. schools.\u003c/p>\n\u003cp>Castro, who is based in Albany, New York, describes Kapor Klein as \"protective,\" an early investor who tries to shoo away others who don't share their values. Asked if that could mean \u003cem>possessive, \u003c/em>the tech founder disagrees. \"When someone is territorial they want nobody around,\" but in multiple instances, Kapor Klein has opened doors she didn't know to knock. \"She'll be the first to push me, saying, 'Don't be afraid.' \"\u003c/p>\n\u003cp>Kapor Klein keeps an eclectic inner circle. It includes a former head of the NAACP; the woman who filed (and lost) a high-profile sexual harassment lawsuit against a leading venture capital fund; and Ulili Onovakpuri. The 32-year-old advises the health care portfolio, deciding which startups get money. But their relationship started when Onovakpuri was a teenager. Her now longtime mentor gave her a scholarship to UC Berkeley. (Kapor Klein launched the IDEAL Scholars Fund, for high-achieving minority students, after California ended affirmative action in schools.)\u003c/p>\n\u003cfigure id=\"attachment_11513099\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513099\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5123-edit_custom-fa5b02a52b3feb72944deb6965ef280ca63c27bd-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Pictures of Kapor Klein's SMASH scholars and which college they will attend are on display in the office. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Around the corner, social scientists are running data on why people leave tech, looking for holes in the leaky pipeline, so to speak. (They later published \u003ca href=\"http://www.kaporcenter.org/tech-leavers/\">this study\u003c/a>.)\u003c/p>\n\u003cp>Downstairs, Gabriel Chaparro — who ran the center's SMASH \u003ca href=\"http://www.lpfi.org/programs/smash/\">math and science program\u003c/a> for students of color at Stanford — shares the lesson he wants to drill into young minds.\u003c/p>\n\u003cp>\"You're going to step into places where there's a line of people and none of them look like you. But you've earned your space. So get in that line, push them aside,\" he says. \"You can't just look at that line and say I don't fit in there. \u003cem>Make\u003c/em> your fit.\"\u003c/p>\n\u003cp>It's a very Silicon Valley way of being. It's how Uber CEO Travis Kalanick broke the yellow cab industry in city after city.\u003c/p>\n\u003cp>In some ways, Kapor Klein wants young people who grew up poor to channel Silicon Valley's sense of entitlement — the idea that it's OK to fail; that failure is necessary; and that one deserves support anyway. She herself doesn't come from money. She grew up on a U.S. Air Force base in Biloxi, Mississippi, and one of her earliest memories was seeing, at age 3, her 7-year-old brother bloodied, beaten for being a Jew. She knew then that the world isn't fair.\u003c/p>\n\u003cp>The Uber row isn't her first in Silicon Valley. To some extent, she's used to it. She is rich (she won't disclose how rich) and travels in wealthy circles, where people have strong feelings about money. She remembers a billionaire who suggested she's spending too much on her do-gooder education programs. She recollects telling him, \"Well, you probably write a check that's somewhere between five and 10 times that amount of money for private kindergarten for your child.\"\u003c/p>\n\u003cp>She's quick to point out, though, that she jabbed because she was asking him to donate. If there wasn't a specific ask, a concrete step she was advocating, she said she would hold back.\u003c/p>\n\u003cfigure id=\"attachment_11513104\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513104\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5656-edit_custom-d39a56a9b50ad6ef4870823c4bf22e6be11b1006-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein sits with her rescue dog, Dudley. He acts as the office's therapy dog and follows her throughout the day. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR did approach leading investors (as Kapor Klein suggested) to get their take on Uber, her letter, and what's the real problem. One was willing to go on the record.\u003c/p>\n\u003cp>\"If you are a shareholder in a company and a stakeholder in a company, you would want to speak with one voice and you would want to work on the problem primarily,\" says Jason Calacanis. \"To kind of blindside a company with a post like that means now the company not only has to solve the problem, they have to react to that position publicly.\"\u003c/p>\n\u003cp>Calacanis is an influential angel investor, and author of \u003ca href=\"https://www.harpercollins.com/9780062560711/angel\">a new book\u003c/a> on how to invest. While he respects Kapor Klein's work with the underprivileged (he's invited her to speak about it to his startups), he says that the way she spoke out created a \"negative atmosphere\" — a media circus.\u003c/p>\n\u003cp>And, Calacanis adds, it takes a hard-charging CEO to build the Uber empire. Soft questions around culture, an inclusive culture — those come later. \"After you've won, or won a decent amount of market share or won the early fights, I think you have to shift gears a bit. And I think that's what Uber's going through.\"\u003c/p>\n\u003cp>Kapor Klein disagrees — and Uber's monumental meltdown is arguably proof she was right. But when I sit down with her in April, as the drama continues to unfold, she's become hesitant. Uber reached out to her for help, after her letter. Now, as I ask questions about it, she's being tight-lipped.\u003c/p>\n\u003cp>Asked if she is uncomfortable, she says she is, \"because my goal now is to help Uber and any other company that really genuinely wants to change. I don't know what snippets you might use, how they might hear that, and whether that's going to hamper the efforts.\"\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Kapor Klein wants the world to understand: Yes, she spoke out when others would not. But no, Uber isn't the only problem child in Silicon Valley. They just happened to get caught. This week she and her husband issued \u003ca href=\"http://www.kaporcenter.org/press-release-posts/statement-from-mitch-kapor-and-freada-kapor-klein-re-eric-holders-uber-investigation-report/\">a statement\u003c/a> to that effect, saying \"the company deserves some room\" to work on itself.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=The+Investor+Who+Took+On+Uber%2C+And+Silicon+Valley&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Uber is a mess — the \"bad boy\" ethos shattered, a nervous breakdown in its place. This week, the CEO announced he is taking a sudden leave of absence. A former U.S. attorney general released a brutal audit of the startup's culture. It's a terrifying moment for many investors who want that $70 billion unicorn to make them rich or richer — not implode.\u003c/p>\n\u003cp>But there is one Uber investor who stands out for how she decided to speak up. It was not very Silicon Valley-like of her, but Freada Kapor Klein wanted to turn the crisis into a teachable moment. And while \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/13/532751641/ubers-travis-kalanick-announces-leave-of-absence-company-adopts-harassment-polic\">this week's events\u003c/a> could lead her to say \"I told you so,\" she has a different takeaway.\u003c/p>\n\u003cp>Let's rewind a few months. Kapor Klein decided to write an \u003ca href=\"https://shift.newco.co/an-open-letter-to-the-uber-board-and-investors-2dc0c48c3a7\">open letter\u003c/a> to Uber — which she published with her husband — after a young woman shared an \u003ca href=\"https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber\">explosive account\u003c/a> of sexual harassment at Uber headquarters.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/532973451/533102658\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Kapor Klein is a venture capitalist, or a VC. That means she makes money by betting on technology startups. Uber is one of those startups. She has committed to \"impact investment\" — businesses that can turn a profit while also making the world a better place. For too many years, she says, critics would question her on Uber, and she stayed silent. She tried to influence the company from the inside, though she didn't see a real will among leadership to change. While \"Silicon Valley prides itself on pattern recognition,\" the letter said, Uber had \"toxic patterns\" that needed to stop.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Kapor Klein thought she was just saying what insiders knew: This is not a one-off. Turns out, her peers didn't like that and wanted her to pay for it.\u003c/p>\n\u003cp>\"I could imagine that they wouldn't love the Uber letter,\" Kapor Klein said in an interview with NPR in mid-March. \"But then that they would decide the next step they ought to do is go after our high growth, hot startups and try to get them away from us!\"\u003c/p>\n\u003cfigure id=\"attachment_11513101\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513101\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5168-edit_slide-50509cc390e992a3208786f2193a75d5b1a65bc5-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Anthony Heckman, an associate at Kapor Capital, speaks with Kapor Klein. She wrote an open letter to Uber after an engineer shared an instance of sexual harassment at the ride-hailing startup. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>She's just learned that other VCs are trying to poach one of her hottest investments, and they're citing the Uber letter to do it, basically saying: this investor throws her own people under the bus.\u003c/p>\n\u003cp>\"I mean, it's one thing to go pitch them. It's another to say, 'Get away from Kapor. See, they're going to do this to you,' \" she says.\u003c/p>\n\u003cp>It may be counterintuitive, but in Silicon Valley, the land that created tweeting, there is a code of silence among the rich. People are here to make money, not to agitate. She violated that code.\u003c/p>\n\u003cp>But she won't back down. She tells me I should call a shortlist of her most powerful peers and demand they respond on the record. \"Go to Sequoia, go to Benchmark, go to Kleiner, go to Accel, go to Andreessen, go to Khosla,\" she says, naming the kings of much-storied Sand Hill Road in Menlo Park, California.\u003c/p>\n\u003cp>She's sitting inside the Kapor Center for Social Impact — a name that spells out the intent of the place. Kapor Klein and her husband bought this four-story building in central Oakland — what's become the edge of Silicon Valley as tech expands beyond Cupertino, Mountain View and San Francisco — and it houses an investment arm, research and philanthropic projects.\u003c/p>\n\u003cp>Kapor Klein is 64 years old, petite with jet black eyes and curly hair to match. She is tense as she recounts the blowback, her folded hands resting on a conference table made of reclaimed wood. Meanwhile, her dog is napping by her feet, sprawled on a gray carpet made of recycled fishing nets. (She designed the building to be green.)\u003c/p>\n\u003cp>Dudley's snoring breaks her concentration, and she lets out a laugh. He's a rescue dog, but sometimes she claims he's a therapy dog. \"You can see why. Doesn't he make you feel better?\"\u003c/p>\n\u003cp>She wakes him up and the two go in search of her husband and business partner, \u003ca href=\"Mitch%20Kapor\">Mitch Kapor\u003c/a>. When they find him, he happens to be meeting with the president of Silicon Valley Bank — who is trying to not get in the middle of the couple's conversation. But Kapor Klein reels him in, telling him about the letter and the response. Greg Becker politely offers his take: \"Yeah, people compete ... any way they can, right? That's — unfortunately it's human nature ... .\"\u003c/p>\n\u003cp>Kapor Klein points to her dog, who is now rubbing his enormous cream coat against the banker's leg, and she teases: \"I thought it was just dogs that did that. Dogs, not humans.\" Her husband ends the conversation by saying: \"It's a dog-eat-dog world.\"\u003c/p>\n\u003cp>This is his way of acting as her buffer — she, the one who pushes; he, the one who moderates.\u003c/p>\n\u003cfigure id=\"attachment_11513102\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11513102 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1020x679.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1920x1279.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-1180x786.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-960x639.jpg 960w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/n0a5709-edit_custom-c10baff1931470d9f2f3c51cc3ee444654b0d2f2-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein talks with her husband, Mitch Kapor, in their shared office space. He founded Lotus, the database company, and is a legend in Silicon Valley. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Mitch Kapor is a bit of a legend, by the way. In the 1980s he founded Lotus, the famous spreadsheet maker. Some compare him to Steve Jobs and Bill Gates.\u003c/p>\n\u003cp>He pulled Kapor Klein into the tech world when he hired her to fix Lotus' culture in 1984, to make it the most progressive employer in the U.S. Quite the job description. She would lecture her boss about how he carried himself at work, how he should be \"more sensitive\" about his power, how he could make or break an employee's day just with eye contact.\u003c/p>\n\u003cp>The couple didn't get together until years later, when she sought him out for career advice, and his first marriage fell apart. He asked her out on a date. He had a son. She was 43 and didn't have kids. She assumed it was a summer fling and warned him, date two, that she's not \"stepmom material.\"\u003c/p>\n\u003cp>Turns out, it wasn't a fling.\u003c/p>\n\u003cp>Her life's work is to change the culture of Silicon Valley — a place she feels has gone backward in time. There are \u003ca href=\"http://www.npr.org/sections/money/2014/10/21/357629765/when-women-stopped-coding\">far fewer women in computer science\u003c/a> today than in the 1980s. Blacks and Latinos are missing, too. Kapor Klein faults the investor class, which holds on to the myth of meritocracy, that they are the hyper-rational conduits of capital and it so just happens that white men are the most worthy.\u003c/p>\n\u003cp>She shares a hokey saying she's heard one too many times: \"We don't care if you're orange or blue; the only color we care about is green.\"\u003c/p>\n\u003cfigure id=\"attachment_11513103\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513103\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5383-edit_custom-4ce66b07a564a299f156d21191f74ceb83bb9da3-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein talks with communications manager Ashleigh Richelle (left) and the summer associates at the Kapor Center for Social Impact. Kapor Klein's life work is to change the culture of Silicon Valley. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>If all Kapor Klein did was critique, she'd be irrelevant here. This place values people who build things. And that is what she is doing. The building feels like an alternate universe — one where tech somehow looks like the rest of America.\u003c/p>\n\u003cp>On one floor, there's the investment team. Their portfolio includes Genius Plaza — the hot startup that others now want to poach. It's an online education platform founded by Ana Roca-Castro, a woman from the Dominican Republic (which is exotic in these parts). She's landed major contracts with national agencies throughout Latin America, and is working to get into more U.S. schools.\u003c/p>\n\u003cp>Castro, who is based in Albany, New York, describes Kapor Klein as \"protective,\" an early investor who tries to shoo away others who don't share their values. Asked if that could mean \u003cem>possessive, \u003c/em>the tech founder disagrees. \"When someone is territorial they want nobody around,\" but in multiple instances, Kapor Klein has opened doors she didn't know to knock. \"She'll be the first to push me, saying, 'Don't be afraid.' \"\u003c/p>\n\u003cp>Kapor Klein keeps an eclectic inner circle. It includes a former head of the NAACP; the woman who filed (and lost) a high-profile sexual harassment lawsuit against a leading venture capital fund; and Ulili Onovakpuri. The 32-year-old advises the health care portfolio, deciding which startups get money. But their relationship started when Onovakpuri was a teenager. Her now longtime mentor gave her a scholarship to UC Berkeley. (Kapor Klein launched the IDEAL Scholars Fund, for high-achieving minority students, after California ended affirmative action in schools.)\u003c/p>\n\u003cfigure id=\"attachment_11513099\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513099\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5123-edit_custom-fa5b02a52b3feb72944deb6965ef280ca63c27bd-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Pictures of Kapor Klein's SMASH scholars and which college they will attend are on display in the office. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Around the corner, social scientists are running data on why people leave tech, looking for holes in the leaky pipeline, so to speak. (They later published \u003ca href=\"http://www.kaporcenter.org/tech-leavers/\">this study\u003c/a>.)\u003c/p>\n\u003cp>Downstairs, Gabriel Chaparro — who ran the center's SMASH \u003ca href=\"http://www.lpfi.org/programs/smash/\">math and science program\u003c/a> for students of color at Stanford — shares the lesson he wants to drill into young minds.\u003c/p>\n\u003cp>\"You're going to step into places where there's a line of people and none of them look like you. But you've earned your space. So get in that line, push them aside,\" he says. \"You can't just look at that line and say I don't fit in there. \u003cem>Make\u003c/em> your fit.\"\u003c/p>\n\u003cp>It's a very Silicon Valley way of being. It's how Uber CEO Travis Kalanick broke the yellow cab industry in city after city.\u003c/p>\n\u003cp>In some ways, Kapor Klein wants young people who grew up poor to channel Silicon Valley's sense of entitlement — the idea that it's OK to fail; that failure is necessary; and that one deserves support anyway. She herself doesn't come from money. She grew up on a U.S. Air Force base in Biloxi, Mississippi, and one of her earliest memories was seeing, at age 3, her 7-year-old brother bloodied, beaten for being a Jew. She knew then that the world isn't fair.\u003c/p>\n\u003cp>The Uber row isn't her first in Silicon Valley. To some extent, she's used to it. She is rich (she won't disclose how rich) and travels in wealthy circles, where people have strong feelings about money. She remembers a billionaire who suggested she's spending too much on her do-gooder education programs. She recollects telling him, \"Well, you probably write a check that's somewhere between five and 10 times that amount of money for private kindergarten for your child.\"\u003c/p>\n\u003cp>She's quick to point out, though, that she jabbed because she was asking him to donate. If there wasn't a specific ask, a concrete step she was advocating, she said she would hold back.\u003c/p>\n\u003cfigure id=\"attachment_11513104\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11513104\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/n0a5656-edit_custom-d39a56a9b50ad6ef4870823c4bf22e6be11b1006-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\">\u003cfigcaption class=\"wp-caption-text\">Kapor Klein sits with her rescue dog, Dudley. He acts as the office's therapy dog and follows her throughout the day. \u003ccite>(Talia Herman for NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR did approach leading investors (as Kapor Klein suggested) to get their take on Uber, her letter, and what's the real problem. One was willing to go on the record.\u003c/p>\n\u003cp>\"If you are a shareholder in a company and a stakeholder in a company, you would want to speak with one voice and you would want to work on the problem primarily,\" says Jason Calacanis. \"To kind of blindside a company with a post like that means now the company not only has to solve the problem, they have to react to that position publicly.\"\u003c/p>\n\u003cp>Calacanis is an influential angel investor, and author of \u003ca href=\"https://www.harpercollins.com/9780062560711/angel\">a new book\u003c/a> on how to invest. While he respects Kapor Klein's work with the underprivileged (he's invited her to speak about it to his startups), he says that the way she spoke out created a \"negative atmosphere\" — a media circus.\u003c/p>\n\u003cp>And, Calacanis adds, it takes a hard-charging CEO to build the Uber empire. Soft questions around culture, an inclusive culture — those come later. \"After you've won, or won a decent amount of market share or won the early fights, I think you have to shift gears a bit. And I think that's what Uber's going through.\"\u003c/p>\n\u003cp>Kapor Klein disagrees — and Uber's monumental meltdown is arguably proof she was right. But when I sit down with her in April, as the drama continues to unfold, she's become hesitant. Uber reached out to her for help, after her letter. Now, as I ask questions about it, she's being tight-lipped.\u003c/p>\n\u003cp>Asked if she is uncomfortable, she says she is, \"because my goal now is to help Uber and any other company that really genuinely wants to change. I don't know what snippets you might use, how they might hear that, and whether that's going to hamper the efforts.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Kapor Klein wants the world to understand: Yes, she spoke out when others would not. But no, Uber isn't the only problem child in Silicon Valley. They just happened to get caught. This week she and her husband issued \u003ca href=\"http://www.kaporcenter.org/press-release-posts/statement-from-mitch-kapor-and-freada-kapor-klein-re-eric-holders-uber-investigation-report/\">a statement\u003c/a> to that effect, saying \"the company deserves some room\" to work on itself.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=The+Investor+Who+Took+On+Uber%2C+And+Silicon+Valley&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "The Faceless Boss: A Look Into the Uber Driver Workplace",
"title": "The Faceless Boss: A Look Into the Uber Driver Workplace",
"headTitle": "The California Report | KQED News",
"content": "\u003cp>You probably never want to hear you've been fired. If you've heard those words, you know they feel like a punch in the gut. Now, imagine that instead of your boss telling you face to face, you get the news from a pop-up alert on your smartphone. That's how it works at Uber.\u003c/p>\n\u003cp>Eric Huestis didn't realize that, until it happened to him. At first, there was nothing unusual about that day in April. He took his Chrysler 300 to a Burlington, Vermont, car wash. He bought the used car specifically to drive for Uber. After the car wash, he slid into the front seat and tried to open his Uber app. Nothing. He'd been \"deactivated,\" as Uber calls it.\u003c/p>\n\u003cp>Uber has created one of the fastest-growing workforces in American history. And to recruit drivers, company leaders are fond of saying you can \"Be Your Own Boss.\" But through dozens of interviews and an informal survey, NPR found that hundreds of drivers feel the company is not living up to that promise. They say the San Francisco-based startup sets strict rules and punishments, just as other bosses do, but it's eerily distant. Even in dire situations — like when you've been axed — it's impossible to reach a human in charge. This facelessness is decidedly unlike other workplaces.\u003c/p>\n\u003cp>In interviews with NPR, Uber officials acknowledge that the company has to improve its communication with drivers and that in the initial years of growth, it was not a top priority. Now, they say, that's going to change.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/531642304/532100148\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>When Huestis found himself locked out, he wasn't sure if it was just a software glitch. He recalls the app alert told him to \"please contact customer support.\" It's counterintuitive, but again in Uber-speak, the driver is the \"customer.\" Drivers rely on the company's service — the now iconic black app — to match them with riders.\u003c/p>\n\u003cp>Huestis hit the button on the Uber app, which directed him to a form (not a person). Moments after hitting \"submit,\" he got a message from a company Uber uses to do criminal background checks. Checkr, another Silicon Valley startup, told him he had a marijuana record that needed to be reviewed before he could drive again.\u003c/p>\n\u003cp>The timing threw Huestis off.\u003c/p>\n\u003cp>The 42-year-old, who lives with his girlfriend and her child, indeed \u003cem>had\u003c/em> a record for three marijuana possessions — spanning from 1993 to 2010. He says when he started driving for Uber in early 2016, he passed the background check. The only thing that has changed since is that on New Year's Day, Jan. 1, 2017, Huestis \u003ca href=\"https://www.sec.state.vt.us/media/821533/shumlin_pardons.pdf\">was pardoned\u003c/a> by the governor of Vermont, clearing his record.\u003c/p>\n\u003cp>\"It wasn't a DWI. It wasn't a felony. It wasn't a rape charge. It wasn't a kidnapping,\" Huestis says. \"It was nothing violent or anything that would stop me from being a Uber driver. So I was like, 'Why is this happening?'\"\u003c/p>\n\u003cfigure id=\"attachment_11508376\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11508376\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-800x800.jpe\" alt=\"Eric Huestis was blocked from driving for Uber in Burlington, Vt., after he received a governor's pardon for past marijuana possession convictions. Uber later restored Huestis.\" width=\"800\" height=\"800\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2.jpe 800w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-160x160.jpe 160w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-240x240.jpe 240w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-375x375.jpe 375w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-520x520.jpe 520w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-32x32.jpe 32w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-50x50.jpe 50w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-64x64.jpe 64w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-96x96.jpe 96w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-128x128.jpe 128w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-150x150.jpe 150w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Eric Huestis was blocked from driving for Uber in Burlington, Vermont, after he received a governor's pardon for past marijuana possession convictions. Uber later restored Huestis. \u003ccite>(Courtesy of Eric Huestis)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Huestis felt like he was invested in Uber — he even runs a Facebook page for local Uber drivers to bond — but the company isn't invested in him. Uber is among the largest private companies on earth and is currently valued at about $70 billion. But it didn't even have a number for him to call. Uber doesn't offer that kind of customer support. Huestis did manage to contact state officials, he says, but they didn't have a way to call Uber either.\u003c/p>\n\u003cp>So Huestis found himself trapped in a maze of online forms and generic emails. At first, the notifications told him it would take 15 days to review his case; then, 30 days. If that doesn't sound like a big deal, he puts it in perspective: \"What if you got booted off your cellphone provider? That [would] change everything. I mean, I got booted off my income provider, for no reason.\"\u003c/p>\n\u003cp>The experience of this Uber driver may be a window into the future of work. For years, workers have enjoyed the way technology creates distance from the boss. You can join meetings from home, or from Hawaii. But with Uber, we are coming to a strange inflection point. The company has designed an app that is so efficient, cheap and scalable that it manages 600,000 drivers in the U.S. Yet there's an underside to distance. It can create a system that lacks the most basic sympathy.\u003c/p>\n\u003cp>NPR conducted \u003ca href=\"#methodology\">an informal survey\u003c/a> of Uber drivers, using email lists and social media. It's not a scientific poll. Respondents are self-selected, and possibly more negative toward Uber than the average driver. Still, it's a window into how hundreds of drivers feel; and an Uber spokesman says many of NPR's survey results track the company's own findings about its driver workforce.\u003c/p>\n\u003cp>Huestis' experience is clearly not unique. Of the respondents, 193 said they were able to speak with a person at Uber to get the help they needed. But 688 said they were not — no human was available. In phone interviews with NPR, drivers shared examples of how they couldn't reach Uber after an accident on the job (one man contacted Uber's insurance company, which then became the conduit to Uber), or after being kicked off the platform (drivers typically don't get a hearing).\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/532120218/532120219\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Huestis lives week to week. After his deactivation, he managed to make a bit of money by picking up scrap metal from nearby farms and recycling it. Only he can't do that work alone. He needs a friend to help because he's an amputee. He lost his left leg in a motorcycle accident.\u003c/p>\n\u003cp>Huestis contacted NPR the same day he was axed and, over the weeks, we followed his ups and downs. On May 1 he texted, \"i'm in tears today, rents due, no income from uber in over 20 days.\" He spent day and night checking his Uber app, waiting to learn the fate of his career the way some people check Facebook to see if a selfie got liked.\u003c/p>\n\u003cp>Uber says the proper appeals procedures were followed with the third-party background check company in Huestis' case. After nearly a month, he was allowed to drive for Uber again. He says he would like to sue Uber for about $3,000 in lost wages. That's a lot of money for him, but not enough for a lawyer to bother with his case.\u003c/p>\n\u003ch3>'Be Your Own Boss' or 'Do What I Say'?\u003c/h3>\n\u003cp>Uber's tagline — \"Be Your Own Boss\" — is an invitation as empowering as Nike's \"Just Do it\" and Apple's \"Think Different.\"\u003c/p>\n\u003cp>In Uber's case, though, it's more than just savvy marketing. Being one's own boss is the legal argument that underlies Uber's entire business. The company says drivers are independent contractors — not employees entitled to expensive benefits. An Uber-commissioned \u003ca href=\"https://s3.amazonaws.com/uber-static/comms/PDF/Uber_Driver-Partners_Hall_Kreuger_2015.pdf\">study says\u003c/a> 87 percent of drivers joined because that's what they want: to be their own boss and set their own schedule. Uber lawyers cite that statistic in court as evidence when drivers sue the company for employee benefits.\u003c/p>\n\u003cp>But Uber leaders have not publicly asked an obvious follow-up question: At Uber, do you feel like your own boss? So NPR asked drivers, in the informal survey. A little more than half of respondents — 491 total — said they did; and, perhaps unexpectedly, nearly half — 436 — said they did not.\u003c/p>\n\u003cp>\"You don't feel like your own boss at all,\" says driver David McKee from Vista, California. \"The only thing you control is the time when you sign on and sign off. Other than that, Uber controls everything. It's 'Be Your Own Boss' and 'do what I say.'\"\u003c/p>\n\u003cp>[contextly_sidebar id=\"9aG9dyMgkpsf2wBJ47tLcYLs9BmJY9xx\"]\u003c/p>\n\u003cp>Few workers can drop their kids off at school every morning and then run errands as needed before clocking in. The power to set one's own hours is rare.\u003c/p>\n\u003cp>While McKee and other Uber drivers appreciate that flexibility, they say it is important to not overestimate it. A total of 779 survey respondents — more than 80 percent — say that to make enough money as an Uber driver, they have to work peak hours, like morning rush or weekend nights.\u003c/p>\n\u003cp>It's not unparalleled freedom, which is hardly surprising. After all, Uber is a transportation service that relies on customer demand, not a coding job where you can flip open your laptop and work anytime.\u003c/p>\n\u003cp>But drivers go a step further and say they are not just subject to market forces. At Uber, they are also bound by the company's determination to protect the brand by tightly controlling driver performance.\u003c/p>\n\u003cp>Uber uses the sensors in drivers' own smartphones to monitor their turns and lane changes and rolling stops. Of the survey respondents, 116 (more than 10 percent), say they didn't realize Uber was doing that (they may have missed that line in the very long contract) and 433 (nearly half) would like Uber to stop it. Uber's competitor. Lyft, does not do such tracking.\u003c/p>\n\u003cp>McKee says it is the job of the government to license you, penalize you and take away your license if warranted. He says Uber is making a power grab and \"becoming the police.\" He and other drivers also don't trust the company's intentions with their private data. Many Uber drivers work for more than one ride-hailing service, and they fear the tracking is a way for Uber to collect intelligence on smaller competitors like Lyft.\u003c/p>\n\u003cp>Uber says smartphone tracking is good for safety and protects drivers against unfair complaints from passengers. If you want to drive, opting out is not an option.\u003c/p>\n\u003cp>[contextly_sidebar id=\"dQ5lL0oOaXahUFQ949zsUdQXDUtUIcTA\"]\u003c/p>\n\u003cp>Drivers also don't have a choice when it comes to UberPool — the service where you can share a car with others. Drivers say they feel Uber is coercing them into offering it. They say while passengers get to pay much less, drivers also make much less — it is a money loser. In the NPR survey, 7 out of every 10 respondents who offer UberPool say they do not like it and wish they didn't have to provide it.\u003c/p>\n\u003cp>But they do. Uber has bundled its products, so if you want to drive for Uber's standard service (UberX), you have to offer Pool, too. For many, that doesn't feel very being-your-own-boss-like.\u003c/p>\n\u003ch3>Dynamic pricing: Keep 'em guessing, and driving\u003c/h3>\n\u003cp>The way pricing works at Uber also subjects drivers to a kind of control that's novel. While people who are independent contractors typically set their own price for services, at Uber the company sets the price. And it's dynamic, able to change second by second according to a calculation that is secret.\u003c/p>\n\u003cp>While economists marvel at dynamic pricing — it's a superpower that the smartphone and algorithms make possible — drivers scratch their heads. It leaves Uber all-knowing, and drivers clueless.\u003c/p>\n\u003cp>Unlike in other jobs, they're not sure what they'll make per hour, and so they can end up on the road far longer than expected. Seventy-nine drivers tell NPR they have driven shifts 14 hours or longer. That means being in the car, Uber app on, either driving a passenger or waiting for work. Three people showed NPR documentation for driving 20 hours in a single day. Uber does not limit how many hours a driver can work.\u003c/p>\n\u003cp>This is clearly a public safety hazard. But at Uber, drivers talk about it as though it is normal.\u003c/p>\n\u003cfigure id=\"attachment_11510928\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/ReningerCar-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\" class=\"size-medium wp-image-11510928\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Kyle Reninger sits in his car in Muncie. He drives for Uber part time, typically on weekend nights, so he is more likely to pick up surge prices, which earn him more money. He also drives for Lyft, an Uber competitor. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Kyle Reninger is an Uber driver from Muncie, Indiana. The 32-year-old works weekend nights because, he says, that's when he is most likely to pick up surge fares — the higher prices (two, three, five times the regular rate) that passengers hate to pay and that drivers live by. They are the nuggets of the Uber gold rush.\u003c/p>\n\u003cp>Over the course of several weeks, he kept an audio diary for NPR, sending WhatsApp messages and screenshots between rides. His voice memos become a way to peer into his modern workplace and observe how the nights stretch out.\u003c/p>\n\u003cp>Reninger says he feels like his own boss: He chooses when to turn the Uber app on and off. And it's a side gig. He and his wife run a vegan bakery. As that business gets off the ground, Uber is a way to make quick money and also advertise to his passengers. He keeps vegan cookies in the car. (An Uber spokesman says it's OK for drivers to advertise another business in their own cars, so long as it is not an Uber competitor.)\u003c/p>\n\u003cfigure id=\"attachment_11510929\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-800x800.jpg\" alt=\"Reninger and his wife, Amanda, prepare baked goods for their vegan bakery business. (Right) Reninger stocks homemade cookies in his car and gives them out while he is driving for Uber.\" width=\"800\" height=\"800\" class=\"size-medium wp-image-11510929\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-160x160.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-240x240.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-375x375.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-520x520.jpg 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-32x32.jpg 32w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-50x50.jpg 50w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-64x64.jpg 64w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-96x96.jpg 96w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-128x128.jpg 128w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-150x150.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Reninger and his wife, Amanda, prepare baked goods for their vegan bakery business. (Right) Reninger stocks homemade cookies in his car and gives them out while he is driving for Uber. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One Friday, Reninger sets out to make $200, not counting the cost of gas. He is on Uber and competitor Lyft, though the vast majority of his business comes from Uber.\u003c/p>\n\u003cp>Business is slower than he would like. It takes him 98 minutes on the road to get his first payment of $14.14.\u003c/p>\n\u003cp>That amount is less than he expected. The Uber app estimated he should bring in $7 more. He says he is used to Uber playing this game — suggesting one fare, then paying another. He sends a message in the app basically saying: I got underpaid; fix that. Then, he keeps waiting for his next passenger.\u003c/p>\n\u003cp>\"This is the hard part, the in between,\" he says in his voice memo. \"Not really sure, you know, if I should drive around, hope to get another ping. Or if I should head back north.\" He had driven down to Indianapolis, a little more than an hour from home, hoping for a busier night.\u003c/p>\n\u003cp>In between the waiting, the passengers he does get make him laugh, think or sometimes cringe. One man is a globe-trotter who talks about his forays in Europe. Another sneaks an open beer can into the car, even though it's against the law and Reninger asked him not to. \"That was kind of a jerk move,\" the driver says. By 1:42 a.m., nearly nine hours into his shift, he is only about halfway to his $200 goal.\u003c/p>\n\u003cp>An hour later, he gets another passenger who says over and over, \"I'm so drunk; I'm so drunk, man.\" The passenger wants to go to IHOP, which is typical. A bit less typical, Reninger says in another voice memo, is that the drunk man got out of the car, \"zipped down his pants and started to urinate, right in front of IHOP. Then walked in, like nothing happened.\"\u003c/p>\n\u003cfigure id=\"attachment_11510931\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-800x532.jpg\" alt=\"Cars drive through Muncie at dusk.\" width=\"800\" height=\"532\" class=\"size-medium wp-image-11510931\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-375x249.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Cars drive through Muncie at dusk. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>By 6:11 a.m., you can start to hear Reninger's voice fading. And there is something he doesn't admit in his voice memos while he is on the road: He is having a hard time staying awake. He sips water and rolls down his window to help him. He waits until he gets home to mention this.\u003c/p>\n\u003cp>All told, the Uber driver was in his car 14 hours, 9 minutes, and covered 401.2 miles. He got only one small surge fare. If you put aside the cost of gas, he made $165.30. Including tips, he nearly hit his goal. It just took a couple of more hours than he had hoped (and it was by no means his longest shift).\u003c/p>\n\u003cp>And so it goes. Each night for the Uber driver is a gamble. The hours go by — just like in a casino. Only here, you could get tired and kill someone.\u003c/p>\n\u003cp>This is a problem that Uber could solve. It designed the app to lock out drivers if they don't accept a certain number of passengers (kind of like being put in the digital corner). It could design a safety feature to lock out drivers after a certain number of hours. (Lyft does that.)\u003c/p>\n\u003cp>But Uber lacks the will to do so. A company spokesman says in an email, \"Uber is a flexible work opportunity, so people can drive whenever they want.\" Also, according to Uber data, more than half of U.S. drivers use the app less than 10 hours a week. (Uber declined to disclose data on how long full-time drivers have the app on.) And finally, the spokesman says, Uber is testing out a new app alert in some cities, to remind drivers about the importance of getting enough rest.\u003c/p>\n\u003ch3>Uber's awakening\u003c/h3>\n\u003cp>The hype around Uber is that the company doesn't need drivers because it is \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2017/04/03/522099560/pittsburgh-offers-driving-lessons-for-ubers-autonomous-cars\">developing self-driving cars\u003c/a>; and the biggest workplace crisis is \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/06/531806891/uber-fires-20-employees-after-sexual-harassment-claim-investigation\">sexual harassment\u003c/a> — the way women in the corporate office are treated. But according to current and former employees as well as investors, Uber feels far more threatened by its broken relationship with drivers. This is the existential threat to the business, because self-driving fleets won't be ready anytime soon. Uber needs the human workforce now.\u003c/p>\n\u003cp>Last year, Uber hired Janelle Sallenave to improve the way it responds to drivers' and riders' needs, disputes and accidents. \"How could my job not exist? How could there not be somebody whose job it would be to oversee the support of our drivers?\" she says in a phone interview with NPR.\u003c/p>\n\u003cp>Sallenave says Uber, which began service in 2010, has grown so fast, it just didn't have the time to \"marinate\" — like older companies — on some of the basics. The focus has been on launching in more cities.\u003c/p>\n\u003cp>But now, she says, drivers are a top priority and Uber will be announcing changes. \"I think in the coming months some of the improvements we are making directly address feedback that our drivers have been giving us for the last year plus.\"\u003c/p>\n\u003cp>Sallenave acknowledges that getting an Uber representative on the phone six months ago was a feat that, she says, \"frankly I don't know I would be able to do.\" She says Uber has a lot of work to do to improve communication with drivers, and the company is doing that. It's staffing more than 200 physical drop-in centers (called \"green light hubs\") and introducing new dedicated phone lines.\u003c/p>\n\u003cp>Drivers' complaints about poor communication are no surprise to Sallenave. She says Uber needs to revamp the way it \"deactivates\" drivers and that the company faces \"some serious work\" in how it handles those situations. Sallenave says Uber is undertaking significant policy changes, though she declined to provide details.\u003c/p>\n\u003cp>She also maintains that drivers are their own boss; that Uber is a digital platform (like eBay), not an employer; and that drivers are a lot like her own husband, who recently started a consultancy business.\u003c/p>\n\u003cp>\"He doesn't get benefits. He doesn't exactly know what he's going to make. I mean, that to me is all of the risks, but also the potential reward, of being an individual small-business owner,\" she says.\u003c/p>\n\u003ch3>A case study in disruption\u003c/h3>\n\u003cp>A former federal regulator strongly disagrees with the Uber official's position.\u003c/p>\n\u003cp>\"You know, I can't just declare a pigeon a duck because I think it should be a duck,\" says David Weil. He was head of the Department of Labor's wage-and-hour division under President Barack Obama. It was Weil's job to investigate companies that misclassify workers.\u003c/p>\n\u003cfigure id=\"attachment_11510933\" class=\"wp-caption alignright\" style=\"max-width: 400px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85.jpg\" alt=\"A screenshot of the driver's view of the Uber app measures brakes and accelerations while Reninger drives.\" width=\"400\" height=\"711\" class=\"size-full wp-image-11510933\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85.jpg 400w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-160x284.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-240x427.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-375x667.jpg 375w\" sizes=\"(max-width: 400px) 100vw, 400px\">\u003cfigcaption class=\"wp-caption-text\">A screenshot of the driver's view of the Uber app measures brakes and accelerations while Reninger drives. \u003ccite>(Courtesy of Kyle Reninger)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In 2016, Weil visited Silicon Valley. He came with then-Labor Secretary Tom Perez (who is now head of the Democratic National Committee). And something struck Weil: While people in tech talked like they were all disruptors in the same boat, they weren't. At a startup like TaskRabbit, for example, the people providing a service set their own price and define what work they'll do. The company doesn't control those things. But at Uber, the company sets the price and designs the services (like Uber Black, X and Pool), \u003cem>and \u003c/em>those services are core to the brand.\u003c/p>\n\u003cp>\"Yeah, it looks a lot like an employment relationship. It looks like a very sophisticated, branded product provider,\" Weil says.\u003c/p>\n\u003cp>Weil's opinion, which is not based on inside knowledge, strikes at the heart of a number of legal battles and court cases in which workers are suing Uber, saying they are employees entitled to benefits.\u003c/p>\n\u003cp>But Weil didn't publicly express his opinion about Uber as a regulator; and he didn't put resources into investigations or outreach to Uber drivers. He says that is because although these drivers were a rapidly growing workforce, they were still a tiny sector, compared with janitors or nurses aides.\u003c/p>\n\u003cp>\"As the head of the agency, I every day dealt with this reality. We were responsible for 130 million workers in 7.3 million workplaces,\" he says. \"When you face those kinds of numbers you have to think every day very strategically about, where will you put your very limited resources?\"\u003c/p>\n\u003cp>In this respect, Uber becomes a fascinating case study in how disruption works. While the tech startup pursued aggressive growth — move fast, think later — public officials describe their collective response as cautious. \"You don't want to be seen as stopping progress,\" another former federal labor official told NPR.\u003c/p>\n\u003cp>\u003ca name=\"methodology\">\u003c/a>\u003c/p>\n\u003chr>\n\u003cp>\u003cstrong>About the survey\u003c/strong>\u003c/p>\n\u003cp>NPR conducted an informal survey of Uber drivers from May 20-21, 2017, based on questions developed in consultation with a nationally recognized survey company. NPR distributed survey invitations to Uber drivers through an email list and through popular and active general online forums. We avoided recruiting from any forum focused on complaints or negative topics to avoid unduly biasing the responses. The survey respondents are not a scientific sample and not representative of all Uber drivers nationwide. They are self-selected and therefore represent the views of drivers who chose to participate. For example, drivers may be more likely to respond if they are more comfortable filling out an online survey or if they have more negative feelings toward the company.\u003c/p>\n\u003cp>To verify that survey takers were indeed Uber drivers, NPR included questions in the survey that require intimate knowledge of how the company pays drivers. Of the 1,158 respondents, NPR determined 943 responses valid. This is just a fraction of the hundreds of thousands of people who drive for Uber. Not all respondents replied to every question. Percentages may not total 100 because of rounding. NPR asked about length of service, to ensure a diversity of driver experiences with Uber. NPR solicited contact information of drivers surveyed and called dozens of drivers for follow-up interviews. The drivers were almost all still active; a handful had stopped driving in the last three months.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cem>NPR Business Desk intern Mollie Simon, Senior Research Director Lori Kaplan and News Apps Developer Brittany Mayes contributed to this story. \u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=The+Faceless+Boss%3A+A+Look+Into+The+Uber+Driver+Workplace&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"excerpt": "To recruit drivers, Uber leaders are fond of saying you can 'Be Your Own Boss.' But NPR found that many Uber drivers feel controlled by a boss that is both always there, yet faceless.",
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"description": "To recruit drivers, Uber leaders are fond of saying you can 'Be Your Own Boss.' But NPR found that many Uber drivers feel controlled by a boss that is both always there, yet faceless.",
"title": "The Faceless Boss: A Look Into the Uber Driver Workplace | KQED",
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"headline": "The Faceless Boss: A Look Into the Uber Driver Workplace",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>You probably never want to hear you've been fired. If you've heard those words, you know they feel like a punch in the gut. Now, imagine that instead of your boss telling you face to face, you get the news from a pop-up alert on your smartphone. That's how it works at Uber.\u003c/p>\n\u003cp>Eric Huestis didn't realize that, until it happened to him. At first, there was nothing unusual about that day in April. He took his Chrysler 300 to a Burlington, Vermont, car wash. He bought the used car specifically to drive for Uber. After the car wash, he slid into the front seat and tried to open his Uber app. Nothing. He'd been \"deactivated,\" as Uber calls it.\u003c/p>\n\u003cp>Uber has created one of the fastest-growing workforces in American history. And to recruit drivers, company leaders are fond of saying you can \"Be Your Own Boss.\" But through dozens of interviews and an informal survey, NPR found that hundreds of drivers feel the company is not living up to that promise. They say the San Francisco-based startup sets strict rules and punishments, just as other bosses do, but it's eerily distant. Even in dire situations — like when you've been axed — it's impossible to reach a human in charge. This facelessness is decidedly unlike other workplaces.\u003c/p>\n\u003cp>In interviews with NPR, Uber officials acknowledge that the company has to improve its communication with drivers and that in the initial years of growth, it was not a top priority. Now, they say, that's going to change.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/531642304/532100148\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>When Huestis found himself locked out, he wasn't sure if it was just a software glitch. He recalls the app alert told him to \"please contact customer support.\" It's counterintuitive, but again in Uber-speak, the driver is the \"customer.\" Drivers rely on the company's service — the now iconic black app — to match them with riders.\u003c/p>\n\u003cp>Huestis hit the button on the Uber app, which directed him to a form (not a person). Moments after hitting \"submit,\" he got a message from a company Uber uses to do criminal background checks. Checkr, another Silicon Valley startup, told him he had a marijuana record that needed to be reviewed before he could drive again.\u003c/p>\n\u003cp>The timing threw Huestis off.\u003c/p>\n\u003cp>The 42-year-old, who lives with his girlfriend and her child, indeed \u003cem>had\u003c/em> a record for three marijuana possessions — spanning from 1993 to 2010. He says when he started driving for Uber in early 2016, he passed the background check. The only thing that has changed since is that on New Year's Day, Jan. 1, 2017, Huestis \u003ca href=\"https://www.sec.state.vt.us/media/821533/shumlin_pardons.pdf\">was pardoned\u003c/a> by the governor of Vermont, clearing his record.\u003c/p>\n\u003cp>\"It wasn't a DWI. It wasn't a felony. It wasn't a rape charge. It wasn't a kidnapping,\" Huestis says. \"It was nothing violent or anything that would stop me from being a Uber driver. So I was like, 'Why is this happening?'\"\u003c/p>\n\u003cfigure id=\"attachment_11508376\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11508376\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-800x800.jpe\" alt=\"Eric Huestis was blocked from driving for Uber in Burlington, Vt., after he received a governor's pardon for past marijuana possession convictions. Uber later restored Huestis.\" width=\"800\" height=\"800\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2.jpe 800w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-160x160.jpe 160w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-240x240.jpe 240w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-375x375.jpe 375w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-520x520.jpe 520w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-32x32.jpe 32w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-50x50.jpe 50w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-64x64.jpe 64w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-96x96.jpe 96w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-128x128.jpe 128w, https://ww2.kqed.org/app/uploads/sites/10/2017/06/eric_custom-98cf0648b2c68232d42fa5956e58d1577c07b7c2-150x150.jpe 150w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Eric Huestis was blocked from driving for Uber in Burlington, Vermont, after he received a governor's pardon for past marijuana possession convictions. Uber later restored Huestis. \u003ccite>(Courtesy of Eric Huestis)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Huestis felt like he was invested in Uber — he even runs a Facebook page for local Uber drivers to bond — but the company isn't invested in him. Uber is among the largest private companies on earth and is currently valued at about $70 billion. But it didn't even have a number for him to call. Uber doesn't offer that kind of customer support. Huestis did manage to contact state officials, he says, but they didn't have a way to call Uber either.\u003c/p>\n\u003cp>So Huestis found himself trapped in a maze of online forms and generic emails. At first, the notifications told him it would take 15 days to review his case; then, 30 days. If that doesn't sound like a big deal, he puts it in perspective: \"What if you got booted off your cellphone provider? That [would] change everything. I mean, I got booted off my income provider, for no reason.\"\u003c/p>\n\u003cp>The experience of this Uber driver may be a window into the future of work. For years, workers have enjoyed the way technology creates distance from the boss. You can join meetings from home, or from Hawaii. But with Uber, we are coming to a strange inflection point. The company has designed an app that is so efficient, cheap and scalable that it manages 600,000 drivers in the U.S. Yet there's an underside to distance. It can create a system that lacks the most basic sympathy.\u003c/p>\n\u003cp>NPR conducted \u003ca href=\"#methodology\">an informal survey\u003c/a> of Uber drivers, using email lists and social media. It's not a scientific poll. Respondents are self-selected, and possibly more negative toward Uber than the average driver. Still, it's a window into how hundreds of drivers feel; and an Uber spokesman says many of NPR's survey results track the company's own findings about its driver workforce.\u003c/p>\n\u003cp>Huestis' experience is clearly not unique. Of the respondents, 193 said they were able to speak with a person at Uber to get the help they needed. But 688 said they were not — no human was available. In phone interviews with NPR, drivers shared examples of how they couldn't reach Uber after an accident on the job (one man contacted Uber's insurance company, which then became the conduit to Uber), or after being kicked off the platform (drivers typically don't get a hearing).\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe src=\"https://www.npr.org/player/embed/532120218/532120219\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Huestis lives week to week. After his deactivation, he managed to make a bit of money by picking up scrap metal from nearby farms and recycling it. Only he can't do that work alone. He needs a friend to help because he's an amputee. He lost his left leg in a motorcycle accident.\u003c/p>\n\u003cp>Huestis contacted NPR the same day he was axed and, over the weeks, we followed his ups and downs. On May 1 he texted, \"i'm in tears today, rents due, no income from uber in over 20 days.\" He spent day and night checking his Uber app, waiting to learn the fate of his career the way some people check Facebook to see if a selfie got liked.\u003c/p>\n\u003cp>Uber says the proper appeals procedures were followed with the third-party background check company in Huestis' case. After nearly a month, he was allowed to drive for Uber again. He says he would like to sue Uber for about $3,000 in lost wages. That's a lot of money for him, but not enough for a lawyer to bother with his case.\u003c/p>\n\u003ch3>'Be Your Own Boss' or 'Do What I Say'?\u003c/h3>\n\u003cp>Uber's tagline — \"Be Your Own Boss\" — is an invitation as empowering as Nike's \"Just Do it\" and Apple's \"Think Different.\"\u003c/p>\n\u003cp>In Uber's case, though, it's more than just savvy marketing. Being one's own boss is the legal argument that underlies Uber's entire business. The company says drivers are independent contractors — not employees entitled to expensive benefits. An Uber-commissioned \u003ca href=\"https://s3.amazonaws.com/uber-static/comms/PDF/Uber_Driver-Partners_Hall_Kreuger_2015.pdf\">study says\u003c/a> 87 percent of drivers joined because that's what they want: to be their own boss and set their own schedule. Uber lawyers cite that statistic in court as evidence when drivers sue the company for employee benefits.\u003c/p>\n\u003cp>But Uber leaders have not publicly asked an obvious follow-up question: At Uber, do you feel like your own boss? So NPR asked drivers, in the informal survey. A little more than half of respondents — 491 total — said they did; and, perhaps unexpectedly, nearly half — 436 — said they did not.\u003c/p>\n\u003cp>\"You don't feel like your own boss at all,\" says driver David McKee from Vista, California. \"The only thing you control is the time when you sign on and sign off. Other than that, Uber controls everything. It's 'Be Your Own Boss' and 'do what I say.'\"\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Few workers can drop their kids off at school every morning and then run errands as needed before clocking in. The power to set one's own hours is rare.\u003c/p>\n\u003cp>While McKee and other Uber drivers appreciate that flexibility, they say it is important to not overestimate it. A total of 779 survey respondents — more than 80 percent — say that to make enough money as an Uber driver, they have to work peak hours, like morning rush or weekend nights.\u003c/p>\n\u003cp>It's not unparalleled freedom, which is hardly surprising. After all, Uber is a transportation service that relies on customer demand, not a coding job where you can flip open your laptop and work anytime.\u003c/p>\n\u003cp>But drivers go a step further and say they are not just subject to market forces. At Uber, they are also bound by the company's determination to protect the brand by tightly controlling driver performance.\u003c/p>\n\u003cp>Uber uses the sensors in drivers' own smartphones to monitor their turns and lane changes and rolling stops. Of the survey respondents, 116 (more than 10 percent), say they didn't realize Uber was doing that (they may have missed that line in the very long contract) and 433 (nearly half) would like Uber to stop it. Uber's competitor. Lyft, does not do such tracking.\u003c/p>\n\u003cp>McKee says it is the job of the government to license you, penalize you and take away your license if warranted. He says Uber is making a power grab and \"becoming the police.\" He and other drivers also don't trust the company's intentions with their private data. Many Uber drivers work for more than one ride-hailing service, and they fear the tracking is a way for Uber to collect intelligence on smaller competitors like Lyft.\u003c/p>\n\u003cp>Uber says smartphone tracking is good for safety and protects drivers against unfair complaints from passengers. If you want to drive, opting out is not an option.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Drivers also don't have a choice when it comes to UberPool — the service where you can share a car with others. Drivers say they feel Uber is coercing them into offering it. They say while passengers get to pay much less, drivers also make much less — it is a money loser. In the NPR survey, 7 out of every 10 respondents who offer UberPool say they do not like it and wish they didn't have to provide it.\u003c/p>\n\u003cp>But they do. Uber has bundled its products, so if you want to drive for Uber's standard service (UberX), you have to offer Pool, too. For many, that doesn't feel very being-your-own-boss-like.\u003c/p>\n\u003ch3>Dynamic pricing: Keep 'em guessing, and driving\u003c/h3>\n\u003cp>The way pricing works at Uber also subjects drivers to a kind of control that's novel. While people who are independent contractors typically set their own price for services, at Uber the company sets the price. And it's dynamic, able to change second by second according to a calculation that is secret.\u003c/p>\n\u003cp>While economists marvel at dynamic pricing — it's a superpower that the smartphone and algorithms make possible — drivers scratch their heads. It leaves Uber all-knowing, and drivers clueless.\u003c/p>\n\u003cp>Unlike in other jobs, they're not sure what they'll make per hour, and so they can end up on the road far longer than expected. Seventy-nine drivers tell NPR they have driven shifts 14 hours or longer. That means being in the car, Uber app on, either driving a passenger or waiting for work. Three people showed NPR documentation for driving 20 hours in a single day. Uber does not limit how many hours a driver can work.\u003c/p>\n\u003cp>This is clearly a public safety hazard. But at Uber, drivers talk about it as though it is normal.\u003c/p>\n\u003cfigure id=\"attachment_11510928\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/ReningerCar-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\" class=\"size-medium wp-image-11510928\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/ReningerCar-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Kyle Reninger sits in his car in Muncie. He drives for Uber part time, typically on weekend nights, so he is more likely to pick up surge prices, which earn him more money. He also drives for Lyft, an Uber competitor. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Kyle Reninger is an Uber driver from Muncie, Indiana. The 32-year-old works weekend nights because, he says, that's when he is most likely to pick up surge fares — the higher prices (two, three, five times the regular rate) that passengers hate to pay and that drivers live by. They are the nuggets of the Uber gold rush.\u003c/p>\n\u003cp>Over the course of several weeks, he kept an audio diary for NPR, sending WhatsApp messages and screenshots between rides. His voice memos become a way to peer into his modern workplace and observe how the nights stretch out.\u003c/p>\n\u003cp>Reninger says he feels like his own boss: He chooses when to turn the Uber app on and off. And it's a side gig. He and his wife run a vegan bakery. As that business gets off the ground, Uber is a way to make quick money and also advertise to his passengers. He keeps vegan cookies in the car. (An Uber spokesman says it's OK for drivers to advertise another business in their own cars, so long as it is not an Uber competitor.)\u003c/p>\n\u003cfigure id=\"attachment_11510929\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-800x800.jpg\" alt=\"Reninger and his wife, Amanda, prepare baked goods for their vegan bakery business. (Right) Reninger stocks homemade cookies in his car and gives them out while he is driving for Uber.\" width=\"800\" height=\"800\" class=\"size-medium wp-image-11510929\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-160x160.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-240x240.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-375x375.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-520x520.jpg 520w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-32x32.jpg 32w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-50x50.jpg 50w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-64x64.jpg 64w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-96x96.jpg 96w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-128x128.jpg 128w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/uber-trio_custom-8f4071e98b70220ebcfd6a5c8062a7fe0cd54663-s800-c85-150x150.jpg 150w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Reninger and his wife, Amanda, prepare baked goods for their vegan bakery business. (Right) Reninger stocks homemade cookies in his car and gives them out while he is driving for Uber. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One Friday, Reninger sets out to make $200, not counting the cost of gas. He is on Uber and competitor Lyft, though the vast majority of his business comes from Uber.\u003c/p>\n\u003cp>Business is slower than he would like. It takes him 98 minutes on the road to get his first payment of $14.14.\u003c/p>\n\u003cp>That amount is less than he expected. The Uber app estimated he should bring in $7 more. He says he is used to Uber playing this game — suggesting one fare, then paying another. He sends a message in the app basically saying: I got underpaid; fix that. Then, he keeps waiting for his next passenger.\u003c/p>\n\u003cp>\"This is the hard part, the in between,\" he says in his voice memo. \"Not really sure, you know, if I should drive around, hope to get another ping. Or if I should head back north.\" He had driven down to Indianapolis, a little more than an hour from home, hoping for a busier night.\u003c/p>\n\u003cp>In between the waiting, the passengers he does get make him laugh, think or sometimes cringe. One man is a globe-trotter who talks about his forays in Europe. Another sneaks an open beer can into the car, even though it's against the law and Reninger asked him not to. \"That was kind of a jerk move,\" the driver says. By 1:42 a.m., nearly nine hours into his shift, he is only about halfway to his $200 goal.\u003c/p>\n\u003cp>An hour later, he gets another passenger who says over and over, \"I'm so drunk; I'm so drunk, man.\" The passenger wants to go to IHOP, which is typical. A bit less typical, Reninger says in another voice memo, is that the drunk man got out of the car, \"zipped down his pants and started to urinate, right in front of IHOP. Then walked in, like nothing happened.\"\u003c/p>\n\u003cfigure id=\"attachment_11510931\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-800x532.jpg\" alt=\"Cars drive through Muncie at dusk.\" width=\"800\" height=\"532\" class=\"size-medium wp-image-11510931\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-375x249.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/06062017_reninger_uber_npr_1369-edit_custom-a51ec29fb68147aa4acd4dbe12a5f03e5c52ce54-s800-c85-520x346.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Cars drive through Muncie at dusk. \u003ccite>(Lucas Carter/NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>By 6:11 a.m., you can start to hear Reninger's voice fading. And there is something he doesn't admit in his voice memos while he is on the road: He is having a hard time staying awake. He sips water and rolls down his window to help him. He waits until he gets home to mention this.\u003c/p>\n\u003cp>All told, the Uber driver was in his car 14 hours, 9 minutes, and covered 401.2 miles. He got only one small surge fare. If you put aside the cost of gas, he made $165.30. Including tips, he nearly hit his goal. It just took a couple of more hours than he had hoped (and it was by no means his longest shift).\u003c/p>\n\u003cp>And so it goes. Each night for the Uber driver is a gamble. The hours go by — just like in a casino. Only here, you could get tired and kill someone.\u003c/p>\n\u003cp>This is a problem that Uber could solve. It designed the app to lock out drivers if they don't accept a certain number of passengers (kind of like being put in the digital corner). It could design a safety feature to lock out drivers after a certain number of hours. (Lyft does that.)\u003c/p>\n\u003cp>But Uber lacks the will to do so. A company spokesman says in an email, \"Uber is a flexible work opportunity, so people can drive whenever they want.\" Also, according to Uber data, more than half of U.S. drivers use the app less than 10 hours a week. (Uber declined to disclose data on how long full-time drivers have the app on.) And finally, the spokesman says, Uber is testing out a new app alert in some cities, to remind drivers about the importance of getting enough rest.\u003c/p>\n\u003ch3>Uber's awakening\u003c/h3>\n\u003cp>The hype around Uber is that the company doesn't need drivers because it is \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2017/04/03/522099560/pittsburgh-offers-driving-lessons-for-ubers-autonomous-cars\">developing self-driving cars\u003c/a>; and the biggest workplace crisis is \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/06/531806891/uber-fires-20-employees-after-sexual-harassment-claim-investigation\">sexual harassment\u003c/a> — the way women in the corporate office are treated. But according to current and former employees as well as investors, Uber feels far more threatened by its broken relationship with drivers. This is the existential threat to the business, because self-driving fleets won't be ready anytime soon. Uber needs the human workforce now.\u003c/p>\n\u003cp>Last year, Uber hired Janelle Sallenave to improve the way it responds to drivers' and riders' needs, disputes and accidents. \"How could my job not exist? How could there not be somebody whose job it would be to oversee the support of our drivers?\" she says in a phone interview with NPR.\u003c/p>\n\u003cp>Sallenave says Uber, which began service in 2010, has grown so fast, it just didn't have the time to \"marinate\" — like older companies — on some of the basics. The focus has been on launching in more cities.\u003c/p>\n\u003cp>But now, she says, drivers are a top priority and Uber will be announcing changes. \"I think in the coming months some of the improvements we are making directly address feedback that our drivers have been giving us for the last year plus.\"\u003c/p>\n\u003cp>Sallenave acknowledges that getting an Uber representative on the phone six months ago was a feat that, she says, \"frankly I don't know I would be able to do.\" She says Uber has a lot of work to do to improve communication with drivers, and the company is doing that. It's staffing more than 200 physical drop-in centers (called \"green light hubs\") and introducing new dedicated phone lines.\u003c/p>\n\u003cp>Drivers' complaints about poor communication are no surprise to Sallenave. She says Uber needs to revamp the way it \"deactivates\" drivers and that the company faces \"some serious work\" in how it handles those situations. Sallenave says Uber is undertaking significant policy changes, though she declined to provide details.\u003c/p>\n\u003cp>She also maintains that drivers are their own boss; that Uber is a digital platform (like eBay), not an employer; and that drivers are a lot like her own husband, who recently started a consultancy business.\u003c/p>\n\u003cp>\"He doesn't get benefits. He doesn't exactly know what he's going to make. I mean, that to me is all of the risks, but also the potential reward, of being an individual small-business owner,\" she says.\u003c/p>\n\u003ch3>A case study in disruption\u003c/h3>\n\u003cp>A former federal regulator strongly disagrees with the Uber official's position.\u003c/p>\n\u003cp>\"You know, I can't just declare a pigeon a duck because I think it should be a duck,\" says David Weil. He was head of the Department of Labor's wage-and-hour division under President Barack Obama. It was Weil's job to investigate companies that misclassify workers.\u003c/p>\n\u003cfigure id=\"attachment_11510933\" class=\"wp-caption alignright\" style=\"max-width: 400px\">\u003cimg src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85.jpg\" alt=\"A screenshot of the driver's view of the Uber app measures brakes and accelerations while Reninger drives.\" width=\"400\" height=\"711\" class=\"size-full wp-image-11510933\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85.jpg 400w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-160x284.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-240x427.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2018/06/kyle-driver-app_custom-d35e2f6f448a4b993aa78c730e096ea2bb48a190-s400-c85-375x667.jpg 375w\" sizes=\"(max-width: 400px) 100vw, 400px\">\u003cfigcaption class=\"wp-caption-text\">A screenshot of the driver's view of the Uber app measures brakes and accelerations while Reninger drives. \u003ccite>(Courtesy of Kyle Reninger)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In 2016, Weil visited Silicon Valley. He came with then-Labor Secretary Tom Perez (who is now head of the Democratic National Committee). And something struck Weil: While people in tech talked like they were all disruptors in the same boat, they weren't. At a startup like TaskRabbit, for example, the people providing a service set their own price and define what work they'll do. The company doesn't control those things. But at Uber, the company sets the price and designs the services (like Uber Black, X and Pool), \u003cem>and \u003c/em>those services are core to the brand.\u003c/p>\n\u003cp>\"Yeah, it looks a lot like an employment relationship. It looks like a very sophisticated, branded product provider,\" Weil says.\u003c/p>\n\u003cp>Weil's opinion, which is not based on inside knowledge, strikes at the heart of a number of legal battles and court cases in which workers are suing Uber, saying they are employees entitled to benefits.\u003c/p>\n\u003cp>But Weil didn't publicly express his opinion about Uber as a regulator; and he didn't put resources into investigations or outreach to Uber drivers. He says that is because although these drivers were a rapidly growing workforce, they were still a tiny sector, compared with janitors or nurses aides.\u003c/p>\n\u003cp>\"As the head of the agency, I every day dealt with this reality. We were responsible for 130 million workers in 7.3 million workplaces,\" he says. \"When you face those kinds of numbers you have to think every day very strategically about, where will you put your very limited resources?\"\u003c/p>\n\u003cp>In this respect, Uber becomes a fascinating case study in how disruption works. While the tech startup pursued aggressive growth — move fast, think later — public officials describe their collective response as cautious. \"You don't want to be seen as stopping progress,\" another former federal labor official told NPR.\u003c/p>\n\u003cp>\u003ca name=\"methodology\">\u003c/a>\u003c/p>\n\u003chr>\n\u003cp>\u003cstrong>About the survey\u003c/strong>\u003c/p>\n\u003cp>NPR conducted an informal survey of Uber drivers from May 20-21, 2017, based on questions developed in consultation with a nationally recognized survey company. NPR distributed survey invitations to Uber drivers through an email list and through popular and active general online forums. We avoided recruiting from any forum focused on complaints or negative topics to avoid unduly biasing the responses. The survey respondents are not a scientific sample and not representative of all Uber drivers nationwide. They are self-selected and therefore represent the views of drivers who chose to participate. For example, drivers may be more likely to respond if they are more comfortable filling out an online survey or if they have more negative feelings toward the company.\u003c/p>\n\u003cp>To verify that survey takers were indeed Uber drivers, NPR included questions in the survey that require intimate knowledge of how the company pays drivers. Of the 1,158 respondents, NPR determined 943 responses valid. This is just a fraction of the hundreds of thousands of people who drive for Uber. Not all respondents replied to every question. Percentages may not total 100 because of rounding. NPR asked about length of service, to ensure a diversity of driver experiences with Uber. NPR solicited contact information of drivers surveyed and called dozens of drivers for follow-up interviews. The drivers were almost all still active; a handful had stopped driving in the last three months.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cem>NPR Business Desk intern Mollie Simon, Senior Research Director Lori Kaplan and News Apps Developer Brittany Mayes contributed to this story. \u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=The+Faceless+Boss%3A+A+Look+Into+The+Uber+Driver+Workplace&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>The \u003ca href=\"https://www.buzzfeed.com/blakemontgomery/14-executives-who-have-left-uber-this-year?utm_term=.ah6R1NoVm#.lrlyMnx49\" target=\"_blank\" rel=\"noopener noreferrer\">list \u003c/a>of high-profile departures at Uber — both forced and voluntary — is growing longer.\u003c/p>\n\u003cp>The latest is \u003ca href=\"https://www.reuters.com/article/us-uber-bonderman-idUSKBN195053\">David Bonderman\u003c/a>, who stepped down from Uber’s board of directors yesterday. Earlier in the day, Bonderman stirred controversy by interrupting fellow board member Arianna Huffington at a meeting to make a comment disparaging women.\u003c/p>\n\u003cp>Yahoo Finance, \u003ca href=\"https://finance.yahoo.com/news/inside-ubers-hands-meeting-travis-194232221.html\" target=\"_blank\" rel=\"noopener noreferrer\">which first obtained a recording of the meeting\u003c/a>, reports that the comment took place at an all-staff meeting. Huffington was presenting the\u003ca href=\"https://www.scribd.com/document/351186221/Covington-Recommendations-for-Uber#from_embed\" target=\"_blank\" rel=\"noopener noreferrer\"> findings of an investigation\u003c/a> conducted by former \u003ca href=\"https://ww2.kqed.org/news/2017/06/12/uber-board-adopts-new-policies-kalanick-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">Attorney General Eric Holder\u003c/a> into Uber’s workplace culture. The report was triggered by a \u003ca href=\"https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber\">blog post\u003c/a> that alleged rampant, unchecked sexual harassment at Uber. (If you check out the recording, the tape starts at 6:35 minutes.)\u003c/p>\n\u003cblockquote>\u003cp>While speaking, Huffington pointed out that Uber was adding a woman to its board, Wan Ling Martello.\u003c/p>\n\u003cp>“There’s a lot of data that shows when there’s one woman on the board, it’s much more likely that there will be a second woman on the board,” she said around six minutes into the recording.\u003c/p>\n\u003cp>“Actually what it shows is it’s much likely to be more talking,” Uber board member David Bonderman said.\u003c/p>\n\u003cp>“Oh. Come on, David,” Huffington responded.\u003c/p>\u003c/blockquote>\n\u003cp>Never mind that \u003ca href=\"https://www.nytimes.com/2017/06/13/technology/uber-sexual-harassment-huffington-bonderman.html\" target=\"_blank\" rel=\"noopener noreferrer\">various studies have shown Bonderman to be wrong\u003c/a>. His comment also drew the ire of the tech workers Uber needs to appease to win in the war for talent in Silicon Valley. Keenly aware of the optics, Bonderman issued a swift apology and resigned.\u003c/p>\n\u003cp>The departure came on the same day that \u003ca href=\"https://ww2.kqed.org/news/2017/06/13/uber-ceo-to-take-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">CEO Travis Kalanick announced he is taking a leave of absence\u003c/a>, to work on his leadership. The move represents a stunning rebuke of the founder/CEO and could have some rethinking one of the central tenets of this tech boom: that great tech companies are led by their founders.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>This thinking is a departure from past practice, said Kirk Hanson, the executive director of the \u003ca href=\"https://www.scu.edu/ethics/\">Markkula Center for Applied Ethics\u003c/a> at Santa Clara University.\u003c/p>\n\u003cp>“Silicon Valley has always recognized that founders are not the individuals to grow the firm,” he said.\u003c/p>\n\u003cp>Founders are visionaries who see a business model nobody else can, said Hanson. But transforming a startup into a multinational corporation takes different skills. In the past, Hanson said a more experienced manager would take the helm as the company grew. Or a seasoned executive would be brought in to work alongside the founder. Think Sheryl Sandberg and Mark Zuckerberg.\u003c/p>\n\u003cp>There’s no doubt that Kalanick fueled growth at Uber. But the \u003ca href=\"https://newsroom.uber.com/covington-recommendations/\">report \u003c/a>shows that Kalanick failed to put basic systems in place. Complaints of sexual harassment were reportedly ignored, leaving the company open to lawsuits. And Uber is also under \u003ca href=\"http://www.reuters.com/article/us-uber-tech-crime-exclusive-idUSKBN1802U1\">federal investigation\u003c/a> for allegedly evading regulators. All this could be scaring off the investors and business partners Uber will need if it wants to go public.\u003c/p>\n\u003cp>“I expect that Uber will be a classic case study in five years, in which we look at how a startup can go wrong if the CEO visionary is not controlled and given adult supervision,” said Hanson.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He said he hopes it will also be a case study of how Uber’s board recognized the problem and figured out how to turn the ship around.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The \u003ca href=\"https://www.buzzfeed.com/blakemontgomery/14-executives-who-have-left-uber-this-year?utm_term=.ah6R1NoVm#.lrlyMnx49\" target=\"_blank\" rel=\"noopener noreferrer\">list \u003c/a>of high-profile departures at Uber — both forced and voluntary — is growing longer.\u003c/p>\n\u003cp>The latest is \u003ca href=\"https://www.reuters.com/article/us-uber-bonderman-idUSKBN195053\">David Bonderman\u003c/a>, who stepped down from Uber’s board of directors yesterday. Earlier in the day, Bonderman stirred controversy by interrupting fellow board member Arianna Huffington at a meeting to make a comment disparaging women.\u003c/p>\n\u003cp>Yahoo Finance, \u003ca href=\"https://finance.yahoo.com/news/inside-ubers-hands-meeting-travis-194232221.html\" target=\"_blank\" rel=\"noopener noreferrer\">which first obtained a recording of the meeting\u003c/a>, reports that the comment took place at an all-staff meeting. Huffington was presenting the\u003ca href=\"https://www.scribd.com/document/351186221/Covington-Recommendations-for-Uber#from_embed\" target=\"_blank\" rel=\"noopener noreferrer\"> findings of an investigation\u003c/a> conducted by former \u003ca href=\"https://ww2.kqed.org/news/2017/06/12/uber-board-adopts-new-policies-kalanick-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">Attorney General Eric Holder\u003c/a> into Uber’s workplace culture. The report was triggered by a \u003ca href=\"https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber\">blog post\u003c/a> that alleged rampant, unchecked sexual harassment at Uber. (If you check out the recording, the tape starts at 6:35 minutes.)\u003c/p>\n\u003cblockquote>\u003cp>While speaking, Huffington pointed out that Uber was adding a woman to its board, Wan Ling Martello.\u003c/p>\n\u003cp>“There’s a lot of data that shows when there’s one woman on the board, it’s much more likely that there will be a second woman on the board,” she said around six minutes into the recording.\u003c/p>\n\u003cp>“Actually what it shows is it’s much likely to be more talking,” Uber board member David Bonderman said.\u003c/p>\n\u003cp>“Oh. Come on, David,” Huffington responded.\u003c/p>\u003c/blockquote>\n\u003cp>Never mind that \u003ca href=\"https://www.nytimes.com/2017/06/13/technology/uber-sexual-harassment-huffington-bonderman.html\" target=\"_blank\" rel=\"noopener noreferrer\">various studies have shown Bonderman to be wrong\u003c/a>. His comment also drew the ire of the tech workers Uber needs to appease to win in the war for talent in Silicon Valley. Keenly aware of the optics, Bonderman issued a swift apology and resigned.\u003c/p>\n\u003cp>The departure came on the same day that \u003ca href=\"https://ww2.kqed.org/news/2017/06/13/uber-ceo-to-take-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">CEO Travis Kalanick announced he is taking a leave of absence\u003c/a>, to work on his leadership. The move represents a stunning rebuke of the founder/CEO and could have some rethinking one of the central tenets of this tech boom: that great tech companies are led by their founders.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>This thinking is a departure from past practice, said Kirk Hanson, the executive director of the \u003ca href=\"https://www.scu.edu/ethics/\">Markkula Center for Applied Ethics\u003c/a> at Santa Clara University.\u003c/p>\n\u003cp>“Silicon Valley has always recognized that founders are not the individuals to grow the firm,” he said.\u003c/p>\n\u003cp>Founders are visionaries who see a business model nobody else can, said Hanson. But transforming a startup into a multinational corporation takes different skills. In the past, Hanson said a more experienced manager would take the helm as the company grew. Or a seasoned executive would be brought in to work alongside the founder. Think Sheryl Sandberg and Mark Zuckerberg.\u003c/p>\n\u003cp>There’s no doubt that Kalanick fueled growth at Uber. But the \u003ca href=\"https://newsroom.uber.com/covington-recommendations/\">report \u003c/a>shows that Kalanick failed to put basic systems in place. Complaints of sexual harassment were reportedly ignored, leaving the company open to lawsuits. And Uber is also under \u003ca href=\"http://www.reuters.com/article/us-uber-tech-crime-exclusive-idUSKBN1802U1\">federal investigation\u003c/a> for allegedly evading regulators. All this could be scaring off the investors and business partners Uber will need if it wants to go public.\u003c/p>\n\u003cp>“I expect that Uber will be a classic case study in five years, in which we look at how a startup can go wrong if the CEO visionary is not controlled and given adult supervision,” said Hanson.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He said he hopes it will also be a case study of how Uber’s board recognized the problem and figured out how to turn the ship around.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>\u003cstrong>Updated at 3:12 p.m. ET\u003c/strong>\u003c/p>\n\u003cp>The first sentence of Yahoo's Wikipedia page now reads, \"Yahoo! Inc. was an American multinational technology company.\"\u003c/p>\n\u003cp>Yahoo's internet properties officially became Verizon's properties Tuesday, as the telecom giant finalized its $4.5 billion acquisition.\u003c/p>\n\u003cp>And Marissa Mayer officially became Yahoo's last CEO. She is expected to receive a compensation package of more than $23 million as she exits the company, according to \u003ca href=\"https://www.sec.gov/Archives/edgar/data/1011006/000119312517079185/d206374dprer14a.htm\" target=\"_blank\" rel=\"noopener noreferrer\">a regulatory filing\u003c/a>.\u003c/p>\n\u003cp>Although Mayer's fate under Verizon was uncertain, her resignation was a frequently predicted outcome. The country's largest wireless carrier got Yahoo and its more than 1 billion monthly users at a bargain price following years of turmoil at the internet provider — high CEO turnover and uncertain direction, culminating in the disclosure (while the merger was pending) of \u003ca href=\"https://ww2.kqed.org/news/2017/02/16/yahoo-warns-more-users-their-private-info-may-have-been-stolen/\" target=\"_blank\" rel=\"noopener noreferrer\">massive data breaches\u003c/a> that happened under Mayer.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>[contextly_sidebar id=\"KtSKfXnjJHiLUeL6kDgvbD5RX7lxNOPC\"]After the disclosure of the hacks, Verizon lowered its bid for Yahoo to $4.5 billion from $4.8 billion. (Yahoo's biggest value is in its stakes in the Chinese online retail giant Alibaba and in Yahoo Japan, which will remain separate under a new brand called Altaba.)\u003c/p>\n\u003cp>Taking over for Mayer will be former AOL CEO Tim Armstrong. Verizon has placed him at the helm of a new digital subsidiary, called Oath, that will house Yahoo's brands together with the previously acquired AOL brands. These include HuffPost, TechCrunch, Yahoo Sports, Yahoo Finance, Yahoo Mail, Flickr and Tumblr, among others.\u003c/p>\n\u003cp>\"Given the inherent changes to my role, I'll be leaving the company,\" Mayer wrote in a \u003ca href=\"https://marissamayr.tumblr.com/post/161775943139/nostalgia-gratitude-optimism\" target=\"_blank\" rel=\"noopener noreferrer\">post on Tumblr\u003c/a> on Tuesday, titled \"Nostalgia, Gratitude & Optimism.\" In it, Mayer thanks Yahoo employees and lists various accomplishments in which she says Yahoo's team \"rebuilt, reinvented, strengthened, and modernized\" the company and its products.\u003c/p>\n\u003cp>\"Looking back on my time at Yahoo, we have confronted seemingly insurmountable business challenges, along with many surprise twists and turns,\" Mayer wrote, signing off with: \"Yaho-o-oo! Marissa\"\u003c/p>\n\u003cp>Verizon and Oath confirmed Mayer's departure in the last paragraph of Tuesday's \u003ca href=\"http://www.verizon.com/about/news/verizon-completes-yahoo-acquisition-creating-diverse-house-50-brands-under-new-oath-subsidiary\" target=\"_blank\" rel=\"noopener noreferrer\">press release\u003c/a> about the deal, ending with: \"Verizon wishes Mayer well in her future endeavors.\"\u003c/p>\n\u003cp>The purchase of Yahoo's core internet business is part of Verizon's ongoing play to sprawl its digital-media presence and break into the digital-advertising market, where it could become a No. 3 to the dominant duo of Google and Facebook.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"Now that the deal is closed, we are excited to set our focus on being the best company for consumer media, and the best partner to our advertising, content and publisher partners,\" Armstrong said in a statement.\u003c/p>\n\u003cdiv class=\"fullattribution\">\u003cem>Copyright 2017 \u003ca href=\"http://www.npr.org\" target=\"_blank\" rel=\"noopener noreferrer\">NPR\u003c/a>. \u003c/em>\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cstrong>Updated at 3:12 p.m. ET\u003c/strong>\u003c/p>\n\u003cp>The first sentence of Yahoo's Wikipedia page now reads, \"Yahoo! Inc. was an American multinational technology company.\"\u003c/p>\n\u003cp>Yahoo's internet properties officially became Verizon's properties Tuesday, as the telecom giant finalized its $4.5 billion acquisition.\u003c/p>\n\u003cp>And Marissa Mayer officially became Yahoo's last CEO. She is expected to receive a compensation package of more than $23 million as she exits the company, according to \u003ca href=\"https://www.sec.gov/Archives/edgar/data/1011006/000119312517079185/d206374dprer14a.htm\" target=\"_blank\" rel=\"noopener noreferrer\">a regulatory filing\u003c/a>.\u003c/p>\n\u003cp>Although Mayer's fate under Verizon was uncertain, her resignation was a frequently predicted outcome. The country's largest wireless carrier got Yahoo and its more than 1 billion monthly users at a bargain price following years of turmoil at the internet provider — high CEO turnover and uncertain direction, culminating in the disclosure (while the merger was pending) of \u003ca href=\"https://ww2.kqed.org/news/2017/02/16/yahoo-warns-more-users-their-private-info-may-have-been-stolen/\" target=\"_blank\" rel=\"noopener noreferrer\">massive data breaches\u003c/a> that happened under Mayer.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>After the disclosure of the hacks, Verizon lowered its bid for Yahoo to $4.5 billion from $4.8 billion. (Yahoo's biggest value is in its stakes in the Chinese online retail giant Alibaba and in Yahoo Japan, which will remain separate under a new brand called Altaba.)\u003c/p>\n\u003cp>Taking over for Mayer will be former AOL CEO Tim Armstrong. Verizon has placed him at the helm of a new digital subsidiary, called Oath, that will house Yahoo's brands together with the previously acquired AOL brands. These include HuffPost, TechCrunch, Yahoo Sports, Yahoo Finance, Yahoo Mail, Flickr and Tumblr, among others.\u003c/p>\n\u003cp>\"Given the inherent changes to my role, I'll be leaving the company,\" Mayer wrote in a \u003ca href=\"https://marissamayr.tumblr.com/post/161775943139/nostalgia-gratitude-optimism\" target=\"_blank\" rel=\"noopener noreferrer\">post on Tumblr\u003c/a> on Tuesday, titled \"Nostalgia, Gratitude & Optimism.\" In it, Mayer thanks Yahoo employees and lists various accomplishments in which she says Yahoo's team \"rebuilt, reinvented, strengthened, and modernized\" the company and its products.\u003c/p>\n\u003cp>\"Looking back on my time at Yahoo, we have confronted seemingly insurmountable business challenges, along with many surprise twists and turns,\" Mayer wrote, signing off with: \"Yaho-o-oo! Marissa\"\u003c/p>\n\u003cp>Verizon and Oath confirmed Mayer's departure in the last paragraph of Tuesday's \u003ca href=\"http://www.verizon.com/about/news/verizon-completes-yahoo-acquisition-creating-diverse-house-50-brands-under-new-oath-subsidiary\" target=\"_blank\" rel=\"noopener noreferrer\">press release\u003c/a> about the deal, ending with: \"Verizon wishes Mayer well in her future endeavors.\"\u003c/p>\n\u003cp>The purchase of Yahoo's core internet business is part of Verizon's ongoing play to sprawl its digital-media presence and break into the digital-advertising market, where it could become a No. 3 to the dominant duo of Google and Facebook.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"Now that the deal is closed, we are excited to set our focus on being the best company for consumer media, and the best partner to our advertising, content and publisher partners,\" Armstrong said in a statement.\u003c/p>\n\u003cdiv class=\"fullattribution\">\u003cem>Copyright 2017 \u003ca href=\"http://www.npr.org\" target=\"_blank\" rel=\"noopener noreferrer\">NPR\u003c/a>. \u003c/em>\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Junior Castañeda spent most of the past decade addicted to methamphetamines and suffering through stints of homelessness. After racking up five misdemeanors, including three DUIs, he cleaned up a couple of years ago and entered community college with dreams of attaining an advanced degree in business.\u003c/p>\n\u003cp>To finance his education, Castañeda sought part-time employment this spring as a ticket-taker for the Oakland A’s. He thought the job interview went well, but a few weeks later Castañeda received a rejection letter denying him employment based on his prior criminal convictions.\u003c/p>\n\u003cp>Adding to his frustration, Castañeda discovered his rap sheet prohibited him from speaking to incarcerated youth at Contra Costa County Juvenile Hall. As an act of personal redemption, the 27-year-old had hoped to share his life story with young prisoners.\u003c/p>\n\u003cfigure id=\"attachment_11507995\" class=\"wp-caption alignright\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/Castaneda.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11507995 size-large\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/Castaneda-1020x1360.jpg\" alt=\"\" width=\"640\" height=\"853\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-1020x1360.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-160x213.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-800x1067.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-960x1280.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-240x320.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-375x500.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-520x693.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda.jpg 1043w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Junior Castañeda is taking advantage of a phone app to help clean up his criminal past. \u003ccite>(Junior Castaneda/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Then, in March, Castañeda found out about a mobile app called \u003ca href=\"https://clearmyrecord.codeforamerica.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Clear My Record\u003c/a>. The platform helps people reduce or dismiss nonviolent convictions by submitting crime information to public defenders, streamlining a process that can take months and multiple visits to a county courthouse.\u003c/p>\n\u003cp>“All these companies have you run a background check,” said Castañeda. “Well, I’ve changed. I’ve reformed from my old life and I can be a productive member of society. I can be an asset to any company.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Clear My Record was developed by \u003ca href=\"https://www.codeforamerica.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Code for America\u003c/a>, a San Francisco-based nonprofit that works to improve government services through technology. The app launched one year ago in San Francisco and now operates in 11 California counties. Nearly 2,000 Californians have reduced or cleared a criminal record using the platform.\u003c/p>\n\u003cp>“Mostly we’ve seen people who were dealing with addiction in a period in their life. …They just want to erase any barriers and move on,” said attorney Jenny Montoya Tansey, director of safety and justice for Code for America.\u003c/p>\n\u003cp>“Failure to secure sustainable employment and housing is a key reason that people re-enter prison,” she said.\u003c/p>\n\u003cp>A string of California laws in recent years have helped individuals reduce and dismiss past convictions. Most notably, voters passed \u003ca href=\"https://ballotpedia.org/California_Proposition_47,_Reduced_Penalties_for_Some_Crimes_Initiative_(2014)\" target=\"_blank\" rel=\"noopener noreferrer\">Proposition 47\u003c/a> in 2014, a controversial ballot measure that reduced some drug and theft felonies to misdemeanors. And last November saw the passage of \u003ca href=\"http://voterguide.sos.ca.gov/en/propositions/64/\" target=\"_blank\" rel=\"noopener noreferrer\">Proposition 64\u003c/a>, a measure legalizing recreational marijuana. The new law also lowered the penalties for certain marijuana-related crimes, \u003ca href=\"https://ww2.kqed.org/news/2017/05/22/california-legalization-lets-pot-convictions-go-up-in-smoke/\" target=\"_blank\" rel=\"noopener noreferrer\">allowing people to petition the court\u003c/a>s to drop some felonies to misdemeanors, and misdemeanors to infractions.\u003c/p>\n\u003cp>But petitioning the court can be an onerous and confusing process, said Contra Costa County Deputy Public Defender Ellen McDonnell. Often an individual doesn’t know where to start the process, or they can be bounced from local agency to agency after receiving incorrect information, said McDonnell.\u003c/p>\n\u003cp>“For most people, the real struggle is finding out where and how to start this process,” she said. “It can be really challenging and it’s not necessarily transparent.”\u003c/p>\n\u003cp>Nearly one in three adults in California has an arrest or conviction record, and studies show that those who find and keep a job are far less likely to end up back behind bars.\u003c/p>\n\u003cp>In addition to cutting processing times for individuals, the Clear My Record app can also be used to transmit mass communication to people in the same stage of the record-clearing process, a benefit that hastens the flow of people moving through the legal system, said McDonnell.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“It has dramatically increased our efficiency,” she said.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Junior Castañeda spent most of the past decade addicted to methamphetamines and suffering through stints of homelessness. After racking up five misdemeanors, including three DUIs, he cleaned up a couple of years ago and entered community college with dreams of attaining an advanced degree in business.\u003c/p>\n\u003cp>To finance his education, Castañeda sought part-time employment this spring as a ticket-taker for the Oakland A’s. He thought the job interview went well, but a few weeks later Castañeda received a rejection letter denying him employment based on his prior criminal convictions.\u003c/p>\n\u003cp>Adding to his frustration, Castañeda discovered his rap sheet prohibited him from speaking to incarcerated youth at Contra Costa County Juvenile Hall. As an act of personal redemption, the 27-year-old had hoped to share his life story with young prisoners.\u003c/p>\n\u003cfigure id=\"attachment_11507995\" class=\"wp-caption alignright\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/Castaneda.jpg\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11507995 size-large\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/Castaneda-1020x1360.jpg\" alt=\"\" width=\"640\" height=\"853\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-1020x1360.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-160x213.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-800x1067.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-960x1280.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-240x320.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-375x500.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda-520x693.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/Castaneda.jpg 1043w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Junior Castañeda is taking advantage of a phone app to help clean up his criminal past. \u003ccite>(Junior Castaneda/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Then, in March, Castañeda found out about a mobile app called \u003ca href=\"https://clearmyrecord.codeforamerica.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Clear My Record\u003c/a>. The platform helps people reduce or dismiss nonviolent convictions by submitting crime information to public defenders, streamlining a process that can take months and multiple visits to a county courthouse.\u003c/p>\n\u003cp>“All these companies have you run a background check,” said Castañeda. “Well, I’ve changed. I’ve reformed from my old life and I can be a productive member of society. I can be an asset to any company.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Clear My Record was developed by \u003ca href=\"https://www.codeforamerica.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Code for America\u003c/a>, a San Francisco-based nonprofit that works to improve government services through technology. The app launched one year ago in San Francisco and now operates in 11 California counties. Nearly 2,000 Californians have reduced or cleared a criminal record using the platform.\u003c/p>\n\u003cp>“Mostly we’ve seen people who were dealing with addiction in a period in their life. …They just want to erase any barriers and move on,” said attorney Jenny Montoya Tansey, director of safety and justice for Code for America.\u003c/p>\n\u003cp>“Failure to secure sustainable employment and housing is a key reason that people re-enter prison,” she said.\u003c/p>\n\u003cp>A string of California laws in recent years have helped individuals reduce and dismiss past convictions. Most notably, voters passed \u003ca href=\"https://ballotpedia.org/California_Proposition_47,_Reduced_Penalties_for_Some_Crimes_Initiative_(2014)\" target=\"_blank\" rel=\"noopener noreferrer\">Proposition 47\u003c/a> in 2014, a controversial ballot measure that reduced some drug and theft felonies to misdemeanors. And last November saw the passage of \u003ca href=\"http://voterguide.sos.ca.gov/en/propositions/64/\" target=\"_blank\" rel=\"noopener noreferrer\">Proposition 64\u003c/a>, a measure legalizing recreational marijuana. The new law also lowered the penalties for certain marijuana-related crimes, \u003ca href=\"https://ww2.kqed.org/news/2017/05/22/california-legalization-lets-pot-convictions-go-up-in-smoke/\" target=\"_blank\" rel=\"noopener noreferrer\">allowing people to petition the court\u003c/a>s to drop some felonies to misdemeanors, and misdemeanors to infractions.\u003c/p>\n\u003cp>But petitioning the court can be an onerous and confusing process, said Contra Costa County Deputy Public Defender Ellen McDonnell. Often an individual doesn’t know where to start the process, or they can be bounced from local agency to agency after receiving incorrect information, said McDonnell.\u003c/p>\n\u003cp>“For most people, the real struggle is finding out where and how to start this process,” she said. “It can be really challenging and it’s not necessarily transparent.”\u003c/p>\n\u003cp>Nearly one in three adults in California has an arrest or conviction record, and studies show that those who find and keep a job are far less likely to end up back behind bars.\u003c/p>\n\u003cp>In addition to cutting processing times for individuals, the Clear My Record app can also be used to transmit mass communication to people in the same stage of the record-clearing process, a benefit that hastens the flow of people moving through the legal system, said McDonnell.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“It has dramatically increased our efficiency,” she said.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Uber CEO to Take Leave of Absence",
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"content": "\u003cp>Uber made two big announcements Tuesday, adopting new policies to improve its workplace environment and saying CEO Travis Kalanick is going on a leave of absence for personal reasons.\u003c/p>\n\u003cp>Kalanick said he needs time to grieve the recent death of his mother. He also said he's responsible for \u003ca href=\"https://ww2.kqed.org/news/2017/06/12/uber-board-adopts-new-policies-kalanick-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">the company's current issues \u003c/a>and that he needs to become a better leader.\u003c/p>\n\u003cp>\"The ultimate responsibility, for where we've gotten and how we've gotten here rests on my shoulders,\" said Kalanick. \"There is of course much to be proud of but there is much to improve.\"\u003c/p>\n\u003cp>Kalanick said he would be working on a team that could lead \"Uber 2.0.\"\u003c/p>\n\u003cp>\"But if we are going to work on Uber 2.0, I also need to work on Travis 2.0 to become the leader that this company needs and that you deserve,\" he added.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The statement was included in Uber's note announcing new policies that are meant to help it fight sexual harassment and change a corporate culture that has been blamed for allowing workplace misconduct to flourish. Uber's board unanimously accepted former Attorney General Eric Holder's recommendations for improving the company.\u003c/p>\n\u003cp>Holder's firm was hired to investigate Uber's workplace after a former engineer exposed \u003ca href=\"https://ww2.kqed.org/news/2017/02/21/under-fire-for-gender-discrimination-uber-hires-eric-holder/\" target=\"_blank\" rel=\"noopener noreferrer\">rampant sexual harassment\u003c/a> within Uber's ranks.\u003c/p>\n\u003cp>Former Uber engineer Susan Fowler \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/02/20/516260638/uber-will-investigate-sexual-harassment-claims-by-engineer\">published a blog post\u003c/a> in February in which she said that she was sexually harassed at the company and that both managers and the human resources unit ignored her complaints.\u003c/p>\n\u003cp>In response to that and similar accusations, Uber fired \u003ca href=\"https://ww2.kqed.org/news/2017/06/06/uber-fires-20-employees-after-investigation-of-harassment-and-bias-claims/\" target=\"_blank\" rel=\"noopener noreferrer\">20 employees\u003c/a>, including senior executives, and reprimanded 40 more employees. Those moves came last week, after the outside firm was hired to investigate more than 200 misconduct claims against the company.\u003c/p>\n\u003cp>The first recommendation in the report, according to \u003ca href=\"https://apps.npr.org/documents/document.html?id=3863793-Uber-Covington-Recommendations\" target=\"_blank\" rel=\"noopener noreferrer\">a 13-page summary\u003c/a>, is titled \"Changes to Senior Leadership.\" It calls for some of Kalanick's duties to be reallocated and emphasizes the importance of the company's plan to hire a chief operating officer.\u003c/p>\n\u003cp>Other recommendations ranged from improving accountability and training at the company to bolstering both Uber's human resources department and its employee complaint process. The plan also calls for increasing diversity and establishing a version of the NFL's \"Rooney Rule\" that would require Uber to include at least one female and one minority candidate in hiring for jobs and to include a woman and/or a minority on hiring panels.\u003c/p>\n\u003cp>As Uber released details of the plan to its roughly 12,000 employees Tuesday, Chief Human Resources Officer Liane Hornsey said:\u003c/p>\n\u003cblockquote class=\"edTag\">\n\u003cdiv>\n\u003cp>\"Implementing these recommendations will improve our culture, promote fairness and accountability, and establish processes and systems to ensure the mistakes of the past will not be repeated.\u003c/p>\n\u003cp>\"While change does not happen overnight, we're committed to rebuilding trust with our employees, riders and drivers.\"\u003c/p>\n\u003c/div>\n\u003c/blockquote>\n\u003cp>Another recommendation in the new plan calls for Uber to forbid \"any type of romantic or intimate relationship between individuals in a reporting relationship.\" It also calls on the company to prohibit the consumption of alcohol during core work hours and to ban the use of controlled substances.\u003c/p>\n\u003cp>The final item in the summary that Uber released Tuesday calls for a review of the company's pay practices to make sure it complies with state and federal equal pay laws.\u003c/p>\n\u003cp>The new plan is emerging at a time of turmoil for Uber's top executives. Its president, \u003ca href=\"https://ww2.kqed.org/news/2017/03/20/after-short-lived-tenure-uber-president-quits-amid-company-turmoil/\" target=\"_blank\" rel=\"noopener noreferrer\">Jeff Jones\u003c/a>, quit in March after less than six months.\u003c/p>\n\u003cp>Thanks to an aggressive growth strategy, Uber now operates in cities on six continents. Valued at around $70 billion, it's one of the largest private companies in the world. But its reputation has suffered over the harassment reports, and the company has also faced challenges to its labor and competition practices, as well as a lawsuit from Google's parent company over its self-driving vehicle program.\u003c/p>\n\u003cp>Here is how \u003ca href=\"http://www.npr.org/2017/06/12/532645968/uber-considers-leave-of-absence-for-ceo-travis-kalanack\">NPR's Aarti Shahani\u003c/a> described perceptions about Kalanick, after news of his leave of absence began to circulate Monday:\u003c/p>\n\u003cblockquote class=\"edTag\">\n\u003cdiv>\n\u003cp>\"We really don't know too much about this yet, but a couple weeks ago, his mom died in a boating accident, and his dad landed in the hospital — so I mean really horrible personal loss. And it could be he just needs a break. It could also be that leadership is losing faith in his ability to pivot the company.\"\u003c/p>\n\u003c/div>\n\u003c/blockquote>\n\u003cp>The board first announced it had adopted the proposals in Holder's report on Sunday; hours afterward, the company saw another high-profile departure, as senior vice president for business Emil Michael announced his resignation.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Additional reporting from the Associated Press\u003c/em>\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Uber made two big announcements Tuesday, adopting new policies to improve its workplace environment and saying CEO Travis Kalanick is going on a leave of absence for personal reasons.\u003c/p>\n\u003cp>Kalanick said he needs time to grieve the recent death of his mother. He also said he's responsible for \u003ca href=\"https://ww2.kqed.org/news/2017/06/12/uber-board-adopts-new-policies-kalanick-leave-of-absence/\" target=\"_blank\" rel=\"noopener noreferrer\">the company's current issues \u003c/a>and that he needs to become a better leader.\u003c/p>\n\u003cp>\"The ultimate responsibility, for where we've gotten and how we've gotten here rests on my shoulders,\" said Kalanick. \"There is of course much to be proud of but there is much to improve.\"\u003c/p>\n\u003cp>Kalanick said he would be working on a team that could lead \"Uber 2.0.\"\u003c/p>\n\u003cp>\"But if we are going to work on Uber 2.0, I also need to work on Travis 2.0 to become the leader that this company needs and that you deserve,\" he added.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The statement was included in Uber's note announcing new policies that are meant to help it fight sexual harassment and change a corporate culture that has been blamed for allowing workplace misconduct to flourish. Uber's board unanimously accepted former Attorney General Eric Holder's recommendations for improving the company.\u003c/p>\n\u003cp>Holder's firm was hired to investigate Uber's workplace after a former engineer exposed \u003ca href=\"https://ww2.kqed.org/news/2017/02/21/under-fire-for-gender-discrimination-uber-hires-eric-holder/\" target=\"_blank\" rel=\"noopener noreferrer\">rampant sexual harassment\u003c/a> within Uber's ranks.\u003c/p>\n\u003cp>Former Uber engineer Susan Fowler \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/02/20/516260638/uber-will-investigate-sexual-harassment-claims-by-engineer\">published a blog post\u003c/a> in February in which she said that she was sexually harassed at the company and that both managers and the human resources unit ignored her complaints.\u003c/p>\n\u003cp>In response to that and similar accusations, Uber fired \u003ca href=\"https://ww2.kqed.org/news/2017/06/06/uber-fires-20-employees-after-investigation-of-harassment-and-bias-claims/\" target=\"_blank\" rel=\"noopener noreferrer\">20 employees\u003c/a>, including senior executives, and reprimanded 40 more employees. Those moves came last week, after the outside firm was hired to investigate more than 200 misconduct claims against the company.\u003c/p>\n\u003cp>The first recommendation in the report, according to \u003ca href=\"https://apps.npr.org/documents/document.html?id=3863793-Uber-Covington-Recommendations\" target=\"_blank\" rel=\"noopener noreferrer\">a 13-page summary\u003c/a>, is titled \"Changes to Senior Leadership.\" It calls for some of Kalanick's duties to be reallocated and emphasizes the importance of the company's plan to hire a chief operating officer.\u003c/p>\n\u003cp>Other recommendations ranged from improving accountability and training at the company to bolstering both Uber's human resources department and its employee complaint process. The plan also calls for increasing diversity and establishing a version of the NFL's \"Rooney Rule\" that would require Uber to include at least one female and one minority candidate in hiring for jobs and to include a woman and/or a minority on hiring panels.\u003c/p>\n\u003cp>As Uber released details of the plan to its roughly 12,000 employees Tuesday, Chief Human Resources Officer Liane Hornsey said:\u003c/p>\n\u003cblockquote class=\"edTag\">\n\u003cdiv>\n\u003cp>\"Implementing these recommendations will improve our culture, promote fairness and accountability, and establish processes and systems to ensure the mistakes of the past will not be repeated.\u003c/p>\n\u003cp>\"While change does not happen overnight, we're committed to rebuilding trust with our employees, riders and drivers.\"\u003c/p>\n\u003c/div>\n\u003c/blockquote>\n\u003cp>Another recommendation in the new plan calls for Uber to forbid \"any type of romantic or intimate relationship between individuals in a reporting relationship.\" It also calls on the company to prohibit the consumption of alcohol during core work hours and to ban the use of controlled substances.\u003c/p>\n\u003cp>The final item in the summary that Uber released Tuesday calls for a review of the company's pay practices to make sure it complies with state and federal equal pay laws.\u003c/p>\n\u003cp>The new plan is emerging at a time of turmoil for Uber's top executives. Its president, \u003ca href=\"https://ww2.kqed.org/news/2017/03/20/after-short-lived-tenure-uber-president-quits-amid-company-turmoil/\" target=\"_blank\" rel=\"noopener noreferrer\">Jeff Jones\u003c/a>, quit in March after less than six months.\u003c/p>\n\u003cp>Thanks to an aggressive growth strategy, Uber now operates in cities on six continents. Valued at around $70 billion, it's one of the largest private companies in the world. But its reputation has suffered over the harassment reports, and the company has also faced challenges to its labor and competition practices, as well as a lawsuit from Google's parent company over its self-driving vehicle program.\u003c/p>\n\u003cp>Here is how \u003ca href=\"http://www.npr.org/2017/06/12/532645968/uber-considers-leave-of-absence-for-ceo-travis-kalanack\">NPR's Aarti Shahani\u003c/a> described perceptions about Kalanick, after news of his leave of absence began to circulate Monday:\u003c/p>\n\u003cblockquote class=\"edTag\">\n\u003cdiv>\n\u003cp>\"We really don't know too much about this yet, but a couple weeks ago, his mom died in a boating accident, and his dad landed in the hospital — so I mean really horrible personal loss. And it could be he just needs a break. It could also be that leadership is losing faith in his ability to pivot the company.\"\u003c/p>\n\u003c/div>\n\u003c/blockquote>\n\u003cp>The board first announced it had adopted the proposals in Holder's report on Sunday; hours afterward, the company saw another high-profile departure, as senior vice president for business Emil Michael announced his resignation.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Additional reporting from the Associated Press\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>",
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"slug": "amazon-is-being-sued-for-allegedly-mischaracterizing-its-workers",
"title": "Amazon Is Being Sued for Mischaracterizing Warehouse Worker, Denying Him Overtime",
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"content": "\u003cp>The question is whether a particular worker at Amazon is a salaried manager or an hourly laborer. The answer could make all the difference, because managers do not get overtime pay and hourly workers do. If Michael Ortiz was mischaracterized as a manager, when he in fact wasn’t, then he may be owed back pay — and potentially so could others in his position.\u003c/p>\n\u003cp>[contextly_sidebar id=”4AruRpVUZMYoJV35aPlSSAfjrtL6jz0P”]\u003c/p>\n\u003cp>\u003ca href=\"https://www.nytimes.com/2017/06/11/technology/amazon-lawsuit-overtime-pay.html?emc=edit_ca_20170612&nl=california-today&nlid=1759505&te=1&_r=0\" target=\"_blank\" rel=\"noopener noreferrer\">According to the New York Times\u003cem>,\u003c/em>\u003c/a> the suit was filed in Contra Costa County Superior Court by former Amazon employee Michael Ortiz, who accuses the company of failing to pay him overtime wages. The law firm that filed the case said over 1,000 Amazon employees in California could be in the same boat: misclassified workers who are collectively missing out on millions of dollars.\u003c/p>\n\u003cp>Ortiz’s job title was “Level-4 Manager.” But in reality, Ortiz said, he wasn’t actually a manager. He said he barely supervised, but instead spent much of his day moving boxes and unjamming conveyor belts. His lawyer, Scott Cole, said that’s not salaried manager work. It’s hourly manual labor.\u003c/p>\n\u003cp>“The company has misclassified these managers and is thereby paying them the same amount of money, whether they work 40 hours per week or 80 hours per week,” said Cole. That means no overtime pay, even though Ortiz said he consistently worked more than eight hours per day and 40 hours per week.\u003c/p>\n\u003caside class=\"pullquote alignright\">‘It’s an insidious violation of California’s wage and hour laws.’ \u003ccite>Lawyer Scott Cole\u003c/cite>\u003c/aside>\n\u003cp>“It’s an insidious violation of California’s wage and hour laws,” said Cole, who has also said he will seek class-action status for the suit. He hopes to expand the case to all those in California who are in a similar position: so-called managers who move boxes.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>An Amazon spokesperson said the company does not comment on pending lawsuits.\u003c/p>\n\n",
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"title": "Amazon Is Being Sued for Mischaracterizing Warehouse Worker, Denying Him Overtime | KQED",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The question is whether a particular worker at Amazon is a salaried manager or an hourly laborer. The answer could make all the difference, because managers do not get overtime pay and hourly workers do. If Michael Ortiz was mischaracterized as a manager, when he in fact wasn’t, then he may be owed back pay — and potentially so could others in his position.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>\u003ca href=\"https://www.nytimes.com/2017/06/11/technology/amazon-lawsuit-overtime-pay.html?emc=edit_ca_20170612&nl=california-today&nlid=1759505&te=1&_r=0\" target=\"_blank\" rel=\"noopener noreferrer\">According to the New York Times\u003cem>,\u003c/em>\u003c/a> the suit was filed in Contra Costa County Superior Court by former Amazon employee Michael Ortiz, who accuses the company of failing to pay him overtime wages. The law firm that filed the case said over 1,000 Amazon employees in California could be in the same boat: misclassified workers who are collectively missing out on millions of dollars.\u003c/p>\n\u003cp>Ortiz’s job title was “Level-4 Manager.” But in reality, Ortiz said, he wasn’t actually a manager. He said he barely supervised, but instead spent much of his day moving boxes and unjamming conveyor belts. His lawyer, Scott Cole, said that’s not salaried manager work. It’s hourly manual labor.\u003c/p>\n\u003cp>“The company has misclassified these managers and is thereby paying them the same amount of money, whether they work 40 hours per week or 80 hours per week,” said Cole. That means no overtime pay, even though Ortiz said he consistently worked more than eight hours per day and 40 hours per week.\u003c/p>\n\u003caside class=\"pullquote alignright\">‘It’s an insidious violation of California’s wage and hour laws.’ \u003ccite>Lawyer Scott Cole\u003c/cite>\u003c/aside>\n\u003cp>“It’s an insidious violation of California’s wage and hour laws,” said Cole, who has also said he will seek class-action status for the suit. He hopes to expand the case to all those in California who are in a similar position: so-called managers who move boxes.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"title": "Tahoe Kids Learn How to Grow Kale in the Snow",
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"content": "\u003cp>It may have been a record snow year in the Sierra, but that hasn’t stopped locals from growing their own produce. In addition to the usual covered garden beds, some ambitious Tahoe gardeners have opted for a more engineered option: the Sierra Growing Dome.\u003c/p>\n\u003cp>Designed in partnership with the \u003ca href=\"http://www.tahoefoodhub.org\" target=\"_blank\" rel=\"noopener noreferrer\">Tahoe Food Hub\u003c/a> and manufactured by Colorado-based \u003ca href=\"http://geodesic-greenhouse-kits.com\" target=\"_blank\" rel=\"noopener noreferrer\">Growing Spaces\u003c/a>, the dome comes in a variety of sizes and has been engineered to withstand heavy snow loads. The geodesic greenhouses look a bit like glass golf balls and require no external heat source, which makes them fairly economical to operate. Instead of heating and cooling equipment, the domes’ temperatures are moderated via the sun, a large tank of water and some ingenious vents that keep things cool in the summer and warm in the winter.\u003c/p>\n\u003caside class=\"pullquote alignright\">‘Most kids don’t know where food comes from.’\u003ccite>Denise Pillsbury, second-grade teacher at Sierra House Elementary\u003c/cite>\u003c/aside>\n\u003cp>At around $25,000, the domes run the risk of being a luxury that only wealthy foodies can afford for individual use.\u003c/p>\n\u003cp>The dome at the Tahoe Food Hub, however, also serves as the organization’s \u003ca href=\"http://www.tahoefoodhub.org/grow-local/sierra-agroecology-cen/\" target=\"_blank\" rel=\"noopener noreferrer\">agroecology center\u003c/a>, where experts share a variety of tips for growing food in alpine climates. The food hub connects local farmers with restaurants, schools and hospitals in the region in an effort to reduce food miles. Executive director Susie Sutphin said she hopes some local cities and organizations might consider taking on a dome. “It would make a lot of sense for some of the ski resorts up here. They’d be able to grow some of their own produce, which would reduce the amount of stuff they need to have trucked in and would also provide really fresh ingredients for their restaurants,” she said. “I could see one of the towns maybe putting one up, too, and they’re great for schools.”\u003c/p>\n\u003cfigure id=\"attachment_11502114\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11502114\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-800x450.png\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-800x450.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-160x90.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome.png 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-240x135.png 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-375x211.png 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-520x293.png 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Produce can grow in the Tahoe Food Hub’s dome no matter what the weather outside is like. \u003ccite>(Amy Westervelt/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In fact, one local school, \u003ca href=\"http://sierrahouse.ltusd.org\" target=\"_blank\" rel=\"noopener noreferrer\">Sierra House Elementary\u003c/a> in South Lake Tahoe, raised enough via donations and grants to buy not one but two domes, and start an ambitious gardening program that provides fresh produce twice per week to its students, two-thirds of whom are on the free and reduced lunch program.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“A big reason for supporting the domes was we thought it would not only improve the kids’ diets, but would also provide a benefit to the broader community if they were going home and encouraging their parents to buy more vegetables,” said Ryan Galles, principal of Sierra House.\u003c/p>\n\u003cp>It was actually parent Michelle McLean who got the program off the ground after touring the Tahoe Food Hub’s dome in Truckee. She has now helped the school raise enough to add a pollinator garden, garden-pegged curricula, a garden mural in the cafeteria and even a job for herself coordinating it all.\u003c/p>\n\u003cp>[contextly_sidebar id=”MFcneayQaXjvswI0AYSnahIN5quRwTlA”]\u003c/p>\n\u003cp>Twice each week, the kids go out to the domes and learn everything from basic gardening to more advanced biology and engineering. Once per week, they line up for a salad bar stocked by the domes, and you’ve never seen so many 6-year-olds this excited about salad.\u003c/p>\n\u003cp>“You can really tell the difference between the students who have had the domes all along and the ones who were older when we got them,” said McLean. “The younger ones make much healthier choices.”\u003c/p>\n\u003cp>The teachers love the domes, too, and use them as a teaching aid for everything from science to vocabulary. Second-grade teacher Denise Pillsbury said the treks out to the domes help her kids get their wiggles out during the day, and that the program is improving their diets. “Most kids don’t know where food comes from, so they’re getting a much better understanding of it, helping to plant and weed, and then enjoy the food they grow,” she said.\u003c/p>\n\u003cp>And principal Galles’ goal of reaching the broader community has been achieved, too. Hector Ochoa, the\u003ca href=\"http://fsnep.ucdavis.edu/\" target=\"_blank\" rel=\"noopener noreferrer\"> UC CalFresh Nutrition\u003c/a> educator for Lake Tahoe, said he’s seen how kids are influencing their parents’ shopping and cooking decisions.Ochoa’s been fielding lots of requests at the Family Resource Center for tips on what to do with kale, and has been coordinating cooking classes filled with advice on how to make fresh produce stretch. “Sometimes it is more expensive, so we work with people to figure out how they can use every part of the vegetable, how they might be able to cook and freeze things,” he said.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The kids, though, just think it’s fun. They love to visit the fish in the aquaponic pond that sits in a corner of one of the domes; they like to eat everything from strawberry to mint to kale salad; and they’re noticeably chilled out after getting a little dose of nature in the middle of their school day — even when it’s snowing out.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>It may have been a record snow year in the Sierra, but that hasn’t stopped locals from growing their own produce. In addition to the usual covered garden beds, some ambitious Tahoe gardeners have opted for a more engineered option: the Sierra Growing Dome.\u003c/p>\n\u003cp>Designed in partnership with the \u003ca href=\"http://www.tahoefoodhub.org\" target=\"_blank\" rel=\"noopener noreferrer\">Tahoe Food Hub\u003c/a> and manufactured by Colorado-based \u003ca href=\"http://geodesic-greenhouse-kits.com\" target=\"_blank\" rel=\"noopener noreferrer\">Growing Spaces\u003c/a>, the dome comes in a variety of sizes and has been engineered to withstand heavy snow loads. The geodesic greenhouses look a bit like glass golf balls and require no external heat source, which makes them fairly economical to operate. Instead of heating and cooling equipment, the domes’ temperatures are moderated via the sun, a large tank of water and some ingenious vents that keep things cool in the summer and warm in the winter.\u003c/p>\n\u003caside class=\"pullquote alignright\">‘Most kids don’t know where food comes from.’\u003ccite>Denise Pillsbury, second-grade teacher at Sierra House Elementary\u003c/cite>\u003c/aside>\n\u003cp>At around $25,000, the domes run the risk of being a luxury that only wealthy foodies can afford for individual use.\u003c/p>\n\u003cp>The dome at the Tahoe Food Hub, however, also serves as the organization’s \u003ca href=\"http://www.tahoefoodhub.org/grow-local/sierra-agroecology-cen/\" target=\"_blank\" rel=\"noopener noreferrer\">agroecology center\u003c/a>, where experts share a variety of tips for growing food in alpine climates. The food hub connects local farmers with restaurants, schools and hospitals in the region in an effort to reduce food miles. Executive director Susie Sutphin said she hopes some local cities and organizations might consider taking on a dome. “It would make a lot of sense for some of the ski resorts up here. They’d be able to grow some of their own produce, which would reduce the amount of stuff they need to have trucked in and would also provide really fresh ingredients for their restaurants,” she said. “I could see one of the towns maybe putting one up, too, and they’re great for schools.”\u003c/p>\n\u003cfigure id=\"attachment_11502114\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11502114\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-800x450.png\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-800x450.png 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-160x90.png 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome.png 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-240x135.png 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-375x211.png 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/TahoeFoodHub_SnowDome-520x293.png 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Produce can grow in the Tahoe Food Hub’s dome no matter what the weather outside is like. \u003ccite>(Amy Westervelt/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In fact, one local school, \u003ca href=\"http://sierrahouse.ltusd.org\" target=\"_blank\" rel=\"noopener noreferrer\">Sierra House Elementary\u003c/a> in South Lake Tahoe, raised enough via donations and grants to buy not one but two domes, and start an ambitious gardening program that provides fresh produce twice per week to its students, two-thirds of whom are on the free and reduced lunch program.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“A big reason for supporting the domes was we thought it would not only improve the kids’ diets, but would also provide a benefit to the broader community if they were going home and encouraging their parents to buy more vegetables,” said Ryan Galles, principal of Sierra House.\u003c/p>\n\u003cp>It was actually parent Michelle McLean who got the program off the ground after touring the Tahoe Food Hub’s dome in Truckee. She has now helped the school raise enough to add a pollinator garden, garden-pegged curricula, a garden mural in the cafeteria and even a job for herself coordinating it all.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Twice each week, the kids go out to the domes and learn everything from basic gardening to more advanced biology and engineering. Once per week, they line up for a salad bar stocked by the domes, and you’ve never seen so many 6-year-olds this excited about salad.\u003c/p>\n\u003cp>“You can really tell the difference between the students who have had the domes all along and the ones who were older when we got them,” said McLean. “The younger ones make much healthier choices.”\u003c/p>\n\u003cp>The teachers love the domes, too, and use them as a teaching aid for everything from science to vocabulary. Second-grade teacher Denise Pillsbury said the treks out to the domes help her kids get their wiggles out during the day, and that the program is improving their diets. “Most kids don’t know where food comes from, so they’re getting a much better understanding of it, helping to plant and weed, and then enjoy the food they grow,” she said.\u003c/p>\n\u003cp>And principal Galles’ goal of reaching the broader community has been achieved, too. Hector Ochoa, the\u003ca href=\"http://fsnep.ucdavis.edu/\" target=\"_blank\" rel=\"noopener noreferrer\"> UC CalFresh Nutrition\u003c/a> educator for Lake Tahoe, said he’s seen how kids are influencing their parents’ shopping and cooking decisions.Ochoa’s been fielding lots of requests at the Family Resource Center for tips on what to do with kale, and has been coordinating cooking classes filled with advice on how to make fresh produce stretch. “Sometimes it is more expensive, so we work with people to figure out how they can use every part of the vegetable, how they might be able to cook and freeze things,” he said.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The kids, though, just think it’s fun. They love to visit the fish in the aquaponic pond that sits in a corner of one of the domes; they like to eat everything from strawberry to mint to kale salad; and they’re noticeably chilled out after getting a little dose of nature in the middle of their school day — even when it’s snowing out.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Amid Changes at Uber, No Word on Whether Kalanick Will Step Aside",
"title": "Amid Changes at Uber, No Word on Whether Kalanick Will Step Aside",
"headTitle": "The California Report | KQED News",
"content": "\u003cp>Uber's board of directors has adopted a series of recommendations about the company's corporate culture from former Attorney General Eric Holder, but it remained silent early Monday on whether it would approve a leave of absence for the ride service's embattled CEO.\u003c/p>\n\u003cp>A spokesman for the San Francisco ride-service firm confirmed that the board met with Holder and Tammy Albarrán, both partners with Covington & Burling, a law firm hired to investigate complaints of widespread sexual harassment and other deep-seated cultural problems at Uber.\u003c/p>\n\u003cp>Board members voted unanimously to adopt all of the firm's recommendations, which were to be released to employees on Tuesday, the spokesman said.\u003c/p>\n\u003cp>[Details of the recommendations were unknown early Monday. Reuters reported: \"The recommendations in Holder's firm's report are expected to force greater controls on spending, human resources and other areas where executives led by Chief Executive Travis Kalanick have had a surprising amount of autonomy for a company with more than 12,000 employees, a source familiar with the matter said.\"]\u003c/p>\n\u003cp>He would not comment on any further actions taken by the board, including whether it discussed the future of CEO Travis Kalanick. Multiple media outlets reported Sunday that the board was considering a leave of absence for Kalanick.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Uber Technologies Inc. has been rocked by accusations that its management has fostered a workplace environment where harassment, discrimination and bullying are left unchecked.\u003c/p>\n\u003cp>Uber announced last week that it fired 20 employees for harassment problems after a separate investigation by a different law firm.\u003c/p>\n\u003cp>Under Kalanick, Uber has shaken up the taxi industry in hundreds of cities and turned the San Francisco-based company into the world's most valuable startup. Uber's valuation has climbed to nearly $70 billion.\u003c/p>\n\u003cp>But Kalanick has acknowledged his management style needs improvement. The 40-year-old CEO said earlier this year that he needed to \"fundamentally change and grow up.\"\u003c/p>\n\u003cp>In February, former Uber engineer Susan Fowler wrote on a blog that she had been propositioned by her boss in a series of messages on her first day of work and that superiors ignored her complaints. Uber set up a hotline for complaints after that and hired the law firm of Perkins Coie to investigate.\u003c/p>\n\u003cp>That firm checked into 215 complaints, with 57 still under investigation.\u003c/p>\n\u003cp>Uber has been plagued by more than sexual harassment complaints in recent months. It has been threatened by boycotts, sued and subject to a federal investigation that it used a fake version of its app to thwart authorities looking into whether it is breaking local laws.\u003c/p>\n\u003cp>Kalanick lost his temper earlier this year in an argument with an Uber driver who was complaining about pay, and Kalanick's profanity-laced comments were \u003ca href=\"https://ww2.kqed.org/news/2017/03/01/uber-ceo-travis-kalanick-argues-with-uber-black-driver/\" target=\"_blank\" rel=\"noopener noreferrer\">caught on video.\u003c/a>\u003c/p>\n\u003cp>In a March conference call with reporters after that incident, board member Arianna Huffington expressed confidence that Kalanick would evolve into a better leader. But Huffington, a founder of Huffington Post, suggested time might be running out.\u003c/p>\n\u003cp>He's a \"scrappy entrepreneur,\" she said during the call, but one who needed to bring \"changes in himself and in the way he leads.\"\u003c/p>\n\u003cp>The board meeting comes fresh on personal tragedy in Kalanick's life. His mother was killed in late May after the boat she and her husband were piloting on Pine Flat Lake, east of Fresno, hit a rock. Kalanick's father was seriously injured.\u003c/p>\n\u003cp>The Wall Street Journal reported Sunday that Chief Business Officer Emil Michael is planning to resign as soon as Monday.\u003cbr>\nThe company has faced high turnover in its top ranks. Michael may be best known outside the company for \u003ca href=\"https://ww2.kqed.org/news/2014/11/18/uber-ceo-tries-to-outrace-avalanche-of-criticism-after-execs-remarks-about-reporters/\" target=\"_blank\" rel=\"noopener noreferrer\">suggesting in 2014\u003c/a> that the company could hire researchers and reporters to target journalists who were critical of the company.\u003c/p>\n\u003cp>In March, Uber's president, Jeff Jones, \u003ca href=\"https://www.recode.net/2017/3/19/14976110/uber-president-jeff-jones-quits\" target=\"_blank\" rel=\"noopener noreferrer\">resigned\u003c/a> after less than a year on the job. He said his \"beliefs and approach to leadership\" were \"inconsistent\" with those of the company.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>In addition to firing 20 employees, Uber said Tuesday that it was hiring an Apple marketing executive, Bozoma Saint John, to help improve its tarnished brand. Saint John most recently was head of global consumer marketing for Apple Music and iTunes.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Uber's board of directors has adopted a series of recommendations about the company's corporate culture from former Attorney General Eric Holder, but it remained silent early Monday on whether it would approve a leave of absence for the ride service's embattled CEO.\u003c/p>\n\u003cp>A spokesman for the San Francisco ride-service firm confirmed that the board met with Holder and Tammy Albarrán, both partners with Covington & Burling, a law firm hired to investigate complaints of widespread sexual harassment and other deep-seated cultural problems at Uber.\u003c/p>\n\u003cp>Board members voted unanimously to adopt all of the firm's recommendations, which were to be released to employees on Tuesday, the spokesman said.\u003c/p>\n\u003cp>[Details of the recommendations were unknown early Monday. Reuters reported: \"The recommendations in Holder's firm's report are expected to force greater controls on spending, human resources and other areas where executives led by Chief Executive Travis Kalanick have had a surprising amount of autonomy for a company with more than 12,000 employees, a source familiar with the matter said.\"]\u003c/p>\n\u003cp>He would not comment on any further actions taken by the board, including whether it discussed the future of CEO Travis Kalanick. Multiple media outlets reported Sunday that the board was considering a leave of absence for Kalanick.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Uber Technologies Inc. has been rocked by accusations that its management has fostered a workplace environment where harassment, discrimination and bullying are left unchecked.\u003c/p>\n\u003cp>Uber announced last week that it fired 20 employees for harassment problems after a separate investigation by a different law firm.\u003c/p>\n\u003cp>Under Kalanick, Uber has shaken up the taxi industry in hundreds of cities and turned the San Francisco-based company into the world's most valuable startup. Uber's valuation has climbed to nearly $70 billion.\u003c/p>\n\u003cp>But Kalanick has acknowledged his management style needs improvement. The 40-year-old CEO said earlier this year that he needed to \"fundamentally change and grow up.\"\u003c/p>\n\u003cp>In February, former Uber engineer Susan Fowler wrote on a blog that she had been propositioned by her boss in a series of messages on her first day of work and that superiors ignored her complaints. Uber set up a hotline for complaints after that and hired the law firm of Perkins Coie to investigate.\u003c/p>\n\u003cp>That firm checked into 215 complaints, with 57 still under investigation.\u003c/p>\n\u003cp>Uber has been plagued by more than sexual harassment complaints in recent months. It has been threatened by boycotts, sued and subject to a federal investigation that it used a fake version of its app to thwart authorities looking into whether it is breaking local laws.\u003c/p>\n\u003cp>Kalanick lost his temper earlier this year in an argument with an Uber driver who was complaining about pay, and Kalanick's profanity-laced comments were \u003ca href=\"https://ww2.kqed.org/news/2017/03/01/uber-ceo-travis-kalanick-argues-with-uber-black-driver/\" target=\"_blank\" rel=\"noopener noreferrer\">caught on video.\u003c/a>\u003c/p>\n\u003cp>In a March conference call with reporters after that incident, board member Arianna Huffington expressed confidence that Kalanick would evolve into a better leader. But Huffington, a founder of Huffington Post, suggested time might be running out.\u003c/p>\n\u003cp>He's a \"scrappy entrepreneur,\" she said during the call, but one who needed to bring \"changes in himself and in the way he leads.\"\u003c/p>\n\u003cp>The board meeting comes fresh on personal tragedy in Kalanick's life. His mother was killed in late May after the boat she and her husband were piloting on Pine Flat Lake, east of Fresno, hit a rock. Kalanick's father was seriously injured.\u003c/p>\n\u003cp>The Wall Street Journal reported Sunday that Chief Business Officer Emil Michael is planning to resign as soon as Monday.\u003cbr>\nThe company has faced high turnover in its top ranks. Michael may be best known outside the company for \u003ca href=\"https://ww2.kqed.org/news/2014/11/18/uber-ceo-tries-to-outrace-avalanche-of-criticism-after-execs-remarks-about-reporters/\" target=\"_blank\" rel=\"noopener noreferrer\">suggesting in 2014\u003c/a> that the company could hire researchers and reporters to target journalists who were critical of the company.\u003c/p>\n\u003cp>In March, Uber's president, Jeff Jones, \u003ca href=\"https://www.recode.net/2017/3/19/14976110/uber-president-jeff-jones-quits\" target=\"_blank\" rel=\"noopener noreferrer\">resigned\u003c/a> after less than a year on the job. He said his \"beliefs and approach to leadership\" were \"inconsistent\" with those of the company.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>In addition to firing 20 employees, Uber said Tuesday that it was hiring an Apple marketing executive, Bozoma Saint John, to help improve its tarnished brand. Saint John most recently was head of global consumer marketing for Apple Music and iTunes.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>We all know that cellphones and driving can be a dangerous mix, and yet a quick glance at the sound of a ping can be irresistible to many motorists.\u003c/p>\n\u003cp>So beyond turning off your cellphone or leaving it at home, Apple has a new solution aimed at keeping drivers' eyes off the screen and on the road. When Apple's iOS 11 update comes out this fall, it will include a \"Do Not Disturb While Driving\" mode.\u003c/p>\n\u003cp>Apple's senior vice president of software engineering, Craig Federighi, announced the feature at the company's \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/05/531594351/apple-joins-smart-speaker-race-with-music-focused-homepod\">Worldwide Developers Conference\u003c/a> in San Jose, California, on Monday.\u003c/p>\n\u003cp>\u003cem>USA Today\u003c/em> \u003ca href=\"https://www.usatoday.com/story/tech/talkingtech/2017/06/05/iphone-get-do-not-disturb-while-driving-mode-ios-11-fall/102524686/\">reports\u003c/a> that when the feature is turned on, your iPhone can detect when you are driving and will automatically mute all notifications; so amid a flurry of texts, posts or tweets, your screen remains dark. Contacts can receive an automatic reply saying that you are driving and will get back to them once you arrive.\u003c/p>\n\u003cp>There remains some wiggle room, however, so it's unclear just how effective the setting will be. Users can allow certain contacts to get through so \"you have the peace of mind that you can get contacted,\" Federighi said.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Federal data \u003ca href=\"https://www.fcc.gov/consumers/guides/dangers-texting-while-driving\">show\u003c/a> that every day, eight people are killed and more than 1,000 are injured because of distracted driving. And on any given day, around 660,000 people are on their cellphones or other electronic devices while driving.\u003c/p>\n\u003cp>Most states \u003ca href=\"http://www.ghsa.org/sites/default/files/2017-05/DistractedDrivingLawChart_May17_2.pdf\">ban\u003c/a> cellphone use by new drivers, but only 14 have rules against all drivers using hand-held devices.\u003c/p>\n\u003cp>Apple's move follows a \u003ca href=\"https://courthousenews.com/wp-content/uploads/2016/12/FaceTime.pdf\">lawsuit\u003c/a> filed by a family in December 2016, after their 5-year-old daughter was killed by a distracted driver allegedly using the FaceTime video chat feature. The lawsuit said that despite filing a patent in 2014 on a safety feature to block the use of FaceTime by drivers, Apple had failed to implement it.\u003c/p>\n\u003cp>Joel Feldman also lost his daughter to a distracted driver in 2009 and founded the advocacy group End Distracted Driving. He said that while he welcomed Apple's move, it is not a quick fix. \"We should not lose sight of the fact that drivers using the iPhone are involved in thousands of crashes,\" Feldman \u003ca href=\"http://www.huffingtonpost.com/entry/apple-iphone-texting-drive-ios11_us_5936e033e4b0099e7fafbb93\">told\u003c/a> the Huffington Post\u003cem>. \u003c/em>\"Crashes involving iPhones will continue.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The group \u003ca href=\"http://www.enddd.org/end-distracted-driving/\">advocates\u003c/a> changing \"our culture so that just like with drunk driving, distracted driving will no longer be socially acceptable.\"\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Apple+Takes+On+Distracted+Driving+With+New+Feature&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>We all know that cellphones and driving can be a dangerous mix, and yet a quick glance at the sound of a ping can be irresistible to many motorists.\u003c/p>\n\u003cp>So beyond turning off your cellphone or leaving it at home, Apple has a new solution aimed at keeping drivers' eyes off the screen and on the road. When Apple's iOS 11 update comes out this fall, it will include a \"Do Not Disturb While Driving\" mode.\u003c/p>\n\u003cp>Apple's senior vice president of software engineering, Craig Federighi, announced the feature at the company's \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/06/05/531594351/apple-joins-smart-speaker-race-with-music-focused-homepod\">Worldwide Developers Conference\u003c/a> in San Jose, California, on Monday.\u003c/p>\n\u003cp>\u003cem>USA Today\u003c/em> \u003ca href=\"https://www.usatoday.com/story/tech/talkingtech/2017/06/05/iphone-get-do-not-disturb-while-driving-mode-ios-11-fall/102524686/\">reports\u003c/a> that when the feature is turned on, your iPhone can detect when you are driving and will automatically mute all notifications; so amid a flurry of texts, posts or tweets, your screen remains dark. Contacts can receive an automatic reply saying that you are driving and will get back to them once you arrive.\u003c/p>\n\u003cp>There remains some wiggle room, however, so it's unclear just how effective the setting will be. Users can allow certain contacts to get through so \"you have the peace of mind that you can get contacted,\" Federighi said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Federal data \u003ca href=\"https://www.fcc.gov/consumers/guides/dangers-texting-while-driving\">show\u003c/a> that every day, eight people are killed and more than 1,000 are injured because of distracted driving. And on any given day, around 660,000 people are on their cellphones or other electronic devices while driving.\u003c/p>\n\u003cp>Most states \u003ca href=\"http://www.ghsa.org/sites/default/files/2017-05/DistractedDrivingLawChart_May17_2.pdf\">ban\u003c/a> cellphone use by new drivers, but only 14 have rules against all drivers using hand-held devices.\u003c/p>\n\u003cp>Apple's move follows a \u003ca href=\"https://courthousenews.com/wp-content/uploads/2016/12/FaceTime.pdf\">lawsuit\u003c/a> filed by a family in December 2016, after their 5-year-old daughter was killed by a distracted driver allegedly using the FaceTime video chat feature. The lawsuit said that despite filing a patent in 2014 on a safety feature to block the use of FaceTime by drivers, Apple had failed to implement it.\u003c/p>\n\u003cp>Joel Feldman also lost his daughter to a distracted driver in 2009 and founded the advocacy group End Distracted Driving. He said that while he welcomed Apple's move, it is not a quick fix. \"We should not lose sight of the fact that drivers using the iPhone are involved in thousands of crashes,\" Feldman \u003ca href=\"http://www.huffingtonpost.com/entry/apple-iphone-texting-drive-ios11_us_5936e033e4b0099e7fafbb93\">told\u003c/a> the Huffington Post\u003cem>. \u003c/em>\"Crashes involving iPhones will continue.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The group \u003ca href=\"http://www.enddd.org/end-distracted-driving/\">advocates\u003c/a> changing \"our culture so that just like with drunk driving, distracted driving will no longer be socially acceptable.\"\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Apple+Takes+On+Distracted+Driving+With+New+Feature&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>The city of \u003ca href=\"http://www.ci.tracy.ca.us/\" target=\"_blank\" rel=\"noopener noreferrer\">Tracy\u003c/a> sits on the edge of the Central Valley, where Interstate 580 meets I-5.\u003c/p>\n\u003cp>And like a lot of towns in this region, it’s been welcoming the warehousing industry and the jobs that have come with it.\u003c/p>\n\u003cp>Safeway, Restoration Hardware and lots more big retailers have warehouses in Tracy. But in the age of rapid automation, how long will these jobs last?\u003c/p>\n\u003cp>[contextly_sidebar id=”jJBhsILOb4IGQP5g1e1yGVbQaEASqxx3″]\u003c/p>\n\u003cp>Amazon’s fulfillment center in Tracy offers a case study of the effects that robots will have on the future of jobs. While big retailers like Walmart and Target continue to rely mostly on human labor to fulfill customer orders, \u003ca href=\"https://www.bloomberg.com/news/articles/2016-06-29/how-amazon-triggered-a-robot-arms-race\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon has deployed an army\u003c/a> of robots to help with the task in Tracy.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The Amazon facility in Tracy is huge at about 1 million square feet. And the best way to describe the experience inside? It’s like walking through a ginormous machine.\u003c/p>\n\u003cp>For one thing, it’s really loud.\u003c/p>\n\u003cp>“It’s the conveyance,” said Ashley Robinson, an Amazon spokeswoman. I could barely hear her above the noise. What she calls conveyance, most people know as conveyor belts.\u003c/p>\n\u003cp>“We’ve got miles of conveyance here in this facility,” Robinson said.\u003c/p>\n\u003cfigure id=\"attachment_11495468\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-11495468\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/DC_1-1020x574.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-1180x664.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-960x540.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-240x135.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-375x211.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-520x293.jpg 520w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003cfigcaption class=\"wp-caption-text\">What is the future of jobs at warehouses like Amazon’s? \u003ccite>(Erasmo Martinez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Three stories of conveyor belts move an endless stream of yellow plastic boxes carrying customers’ stuff.\u003c/p>\n\u003cp>“They’re heading toward the pack stations, where they’ll be packed, a label supplied and sent out to the loading dock,” Robinson said.\u003c/p>\n\u003cp>At a lot of warehouses, moving things is mostly a human job, but here it’s mostly been automated. And while conveyor belts are an old technology, Robinson said, “It’s all part of the symphony of Amazon fulfillment.”\u003c/p>\n\u003cp>The conductor of that symphony? A computer. It keeps track of everything that comes in and out of the warehouse. Then it conducts the conveyor belts, humans and robots to get you, the consumer, that stuff as quickly as possible.\u003c/p>\n\u003cp>Amazon’s robots are hard at work on the fourth floor of the warehouse, caged behind a black chain-link fence. These robots don’t have arms or faces. Instead, they look like giant orange hockey pucks.\u003c/p>\n\u003cp>The robot’s job? To fetch the stuff customers order online.\u003c/p>\n\u003cp>To do this, they glide around the warehouse and through a labyrinth of thousands of portable storage units. The shelves on those units are crammed with a random assortment of items: books, paper towels, board games.\u003c/p>\n\u003cp>“I’m seeing some bottles of vitamins — it looks like there’s some ink cartridges for printers,” Robinson said. “I’m seeing a zombie bobblehead toy up there.”\u003c/p>\n\u003cp>When the robot finds its storage unit, it glides underneath and lifts it up. Then it delivers it to a human worker who is called a picker.\u003c/p>\n\u003cp>On the day I was there, a computer told the picker to grab what looked like a fantasy board game. It was on its side and jammed up against the shelf. The picker found it, scanned it and placed it on the conveyor belt.\u003c/p>\n\u003cp>The robot took the shelf away and up rolled another shelf with another customer’s order.\u003c/p>\n\u003cp>“So in a traditional fulfillment center where the associate would walk to the different items within a library of inventory, it can take hours to fulfill the customer order,” Robinson explained. “With the robotics it can take minutes.”\u003c/p>\n\u003cp>A job that takes hours now takes minutes and fewer humans. It’s happened with every industrial revolution, and some people say we’re entering another one right now.\u003c/p>\n\u003cp>\u003ca href=\"https://www.sri.com/about/people/karen-myers\" target=\"_blank\" rel=\"noopener noreferrer\">Karen Myers\u003c/a> is a scientist at \u003ca href=\"https://www.sri.com/\" target=\"_blank\" rel=\"noopener noreferrer\">SRI\u003c/a>, one of Silicon Valley’s oldest research centers. I asked her: What we can expect from this next big shift?\u003c/p>\n\u003cp>“It’s definitely going to take away a lot of jobs,” Myers said.\u003c/p>\n\u003cp>At the same time, she says, we’re running up against the limits of technology, too. Take the picker at the Amazon fulfillment center. Myers said those skills are proving to be uniquely human.\u003c/p>\n\u003cp>“So in computer science there’s a problem called the ‘bin packing problem,’ ” Myers said.\u003c/p>\n\u003cp>It’s like it sounds: How do you program a robot to recognize a bunch of random objects and then pick up and stow them in a container?\u003c/p>\n\u003cp>“Our fingers are incredibly dexterous and the current generation of robotic manipulators. They’re getting much, much better,” Myers said. “But they’re just not quite there yet.”\u003c/p>\n\u003cp>And Myers said artificial intelligence, or the robot’s brain, isn’t up to the task. While artificial intelligence has made amazing advances in recognizing objects, it will take a while before its vision equals humans in the workplace.\u003c/p>\n\u003cp>For example, remember that board game the Amazon picker was looking for? It was on its side and crammed into the shelf. The picker could barely see the box but she could still tell it was a board game. Myers says robots can’t do that.\u003c/p>\n\u003cp>And then there’s the human touch. Myers says robots are great at picking up similar items over and over again. But Amazon’s business is to sell every random thing a consumer might want and that poses challenges.\u003c/p>\n\u003cp>“If you’re going to pick up a box of Kleenex, it’s pretty light. But if you’re trying to pick up a car battery, that’s going to be really heavy,” Myers said. “And how does a robot know that china is fragile but board games aren’t?”\u003c/p>\n\u003cp>Myers says it will be a long time before a robot has the kind of common sense that humans rely on for these tasks.\u003c/p>\n\u003cp>“So one of the things we’ve learned is that automation is really good for some things, and humans are good for some things,” Myers said.\u003c/p>\n\u003cp>Instead of human or machine, technologists believe that we will work more side by side.\u003c/p>\n\u003cp>“And oftentimes by having a collaborative man-machine type setting, you can get more than just one in isolation,” Myers said.\u003c/p>\n\u003cp>A recent study by \u003ca href=\"https://qz.com/941163/pwc-study-automation-risk-is-higher-for-american-jobs-than-for-workers-in-germany-the-uk-and-japan/\" target=\"_blank\" rel=\"noopener noreferrer\">PricewaterhouseCoopers predicted\u003c/a> that by 2030, 38 percent of jobs in the U.S. might be taken by automation. In past industrial revolutions, jobs were destroyed but new ones replaced them. Or technology helped industries grow and create jobs.\u003c/p>\n\u003cp>It’s too early to tell how this industrial revolution is going to play out in the warehousing industry.\u003c/p>\n\u003cp>Critics say Amazon’s technology is destroying jobs, especially in retail, but the data on that are not clear. Robinson, of Amazon, said what is clear is that \u003ca href=\"http://www.fresnobee.com/news/local/article153979624.html\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon continues to grow\u003c/a>.\u003c/p>\n\u003cp>“I can say that here in our own facility, when we opened it, we thought 1,000 people would be working in this facility,” Robinson said. “Today it’s over 3,000 employees.”\u003c/p>\n\u003cp>Robinson said robots working with humans enabled the Tracy center to fulfill more customer orders faster. That’s attracted more customers and the need for more human workers.\u003c/p>\n\u003cp>At least for now.\u003c/p>\n\u003cp>Despite the robots, \u003ca href=\"http://www.seattletimes.com/business/amazon/amazon-on-pace-to-boast-fortune-500s-second-largest-workforce/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon is becoming one of the largest employers in the U.S.\u003c/a>, driven largely by the growth in its fulfillment centers.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>[AmazonFulfillmentCenterMap]\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The city of \u003ca href=\"http://www.ci.tracy.ca.us/\" target=\"_blank\" rel=\"noopener noreferrer\">Tracy\u003c/a> sits on the edge of the Central Valley, where Interstate 580 meets I-5.\u003c/p>\n\u003cp>And like a lot of towns in this region, it’s been welcoming the warehousing industry and the jobs that have come with it.\u003c/p>\n\u003cp>Safeway, Restoration Hardware and lots more big retailers have warehouses in Tracy. But in the age of rapid automation, how long will these jobs last?\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Amazon’s fulfillment center in Tracy offers a case study of the effects that robots will have on the future of jobs. While big retailers like Walmart and Target continue to rely mostly on human labor to fulfill customer orders, \u003ca href=\"https://www.bloomberg.com/news/articles/2016-06-29/how-amazon-triggered-a-robot-arms-race\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon has deployed an army\u003c/a> of robots to help with the task in Tracy.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The Amazon facility in Tracy is huge at about 1 million square feet. And the best way to describe the experience inside? It’s like walking through a ginormous machine.\u003c/p>\n\u003cp>For one thing, it’s really loud.\u003c/p>\n\u003cp>“It’s the conveyance,” said Ashley Robinson, an Amazon spokeswoman. I could barely hear her above the noise. What she calls conveyance, most people know as conveyor belts.\u003c/p>\n\u003cp>“We’ve got miles of conveyance here in this facility,” Robinson said.\u003c/p>\n\u003cfigure id=\"attachment_11495468\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-11495468\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/06/DC_1-1020x574.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-1020x574.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-160x90.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-800x450.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-1180x664.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-960x540.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-240x135.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-375x211.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/06/DC_1-520x293.jpg 520w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003cfigcaption class=\"wp-caption-text\">What is the future of jobs at warehouses like Amazon’s? \u003ccite>(Erasmo Martinez/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Three stories of conveyor belts move an endless stream of yellow plastic boxes carrying customers’ stuff.\u003c/p>\n\u003cp>“They’re heading toward the pack stations, where they’ll be packed, a label supplied and sent out to the loading dock,” Robinson said.\u003c/p>\n\u003cp>At a lot of warehouses, moving things is mostly a human job, but here it’s mostly been automated. And while conveyor belts are an old technology, Robinson said, “It’s all part of the symphony of Amazon fulfillment.”\u003c/p>\n\u003cp>The conductor of that symphony? A computer. It keeps track of everything that comes in and out of the warehouse. Then it conducts the conveyor belts, humans and robots to get you, the consumer, that stuff as quickly as possible.\u003c/p>\n\u003cp>Amazon’s robots are hard at work on the fourth floor of the warehouse, caged behind a black chain-link fence. These robots don’t have arms or faces. Instead, they look like giant orange hockey pucks.\u003c/p>\n\u003cp>The robot’s job? To fetch the stuff customers order online.\u003c/p>\n\u003cp>To do this, they glide around the warehouse and through a labyrinth of thousands of portable storage units. The shelves on those units are crammed with a random assortment of items: books, paper towels, board games.\u003c/p>\n\u003cp>“I’m seeing some bottles of vitamins — it looks like there’s some ink cartridges for printers,” Robinson said. “I’m seeing a zombie bobblehead toy up there.”\u003c/p>\n\u003cp>When the robot finds its storage unit, it glides underneath and lifts it up. Then it delivers it to a human worker who is called a picker.\u003c/p>\n\u003cp>On the day I was there, a computer told the picker to grab what looked like a fantasy board game. It was on its side and jammed up against the shelf. The picker found it, scanned it and placed it on the conveyor belt.\u003c/p>\n\u003cp>The robot took the shelf away and up rolled another shelf with another customer’s order.\u003c/p>\n\u003cp>“So in a traditional fulfillment center where the associate would walk to the different items within a library of inventory, it can take hours to fulfill the customer order,” Robinson explained. “With the robotics it can take minutes.”\u003c/p>\n\u003cp>A job that takes hours now takes minutes and fewer humans. It’s happened with every industrial revolution, and some people say we’re entering another one right now.\u003c/p>\n\u003cp>\u003ca href=\"https://www.sri.com/about/people/karen-myers\" target=\"_blank\" rel=\"noopener noreferrer\">Karen Myers\u003c/a> is a scientist at \u003ca href=\"https://www.sri.com/\" target=\"_blank\" rel=\"noopener noreferrer\">SRI\u003c/a>, one of Silicon Valley’s oldest research centers. I asked her: What we can expect from this next big shift?\u003c/p>\n\u003cp>“It’s definitely going to take away a lot of jobs,” Myers said.\u003c/p>\n\u003cp>At the same time, she says, we’re running up against the limits of technology, too. Take the picker at the Amazon fulfillment center. Myers said those skills are proving to be uniquely human.\u003c/p>\n\u003cp>“So in computer science there’s a problem called the ‘bin packing problem,’ ” Myers said.\u003c/p>\n\u003cp>It’s like it sounds: How do you program a robot to recognize a bunch of random objects and then pick up and stow them in a container?\u003c/p>\n\u003cp>“Our fingers are incredibly dexterous and the current generation of robotic manipulators. They’re getting much, much better,” Myers said. “But they’re just not quite there yet.”\u003c/p>\n\u003cp>And Myers said artificial intelligence, or the robot’s brain, isn’t up to the task. While artificial intelligence has made amazing advances in recognizing objects, it will take a while before its vision equals humans in the workplace.\u003c/p>\n\u003cp>For example, remember that board game the Amazon picker was looking for? It was on its side and crammed into the shelf. The picker could barely see the box but she could still tell it was a board game. Myers says robots can’t do that.\u003c/p>\n\u003cp>And then there’s the human touch. Myers says robots are great at picking up similar items over and over again. But Amazon’s business is to sell every random thing a consumer might want and that poses challenges.\u003c/p>\n\u003cp>“If you’re going to pick up a box of Kleenex, it’s pretty light. But if you’re trying to pick up a car battery, that’s going to be really heavy,” Myers said. “And how does a robot know that china is fragile but board games aren’t?”\u003c/p>\n\u003cp>Myers says it will be a long time before a robot has the kind of common sense that humans rely on for these tasks.\u003c/p>\n\u003cp>“So one of the things we’ve learned is that automation is really good for some things, and humans are good for some things,” Myers said.\u003c/p>\n\u003cp>Instead of human or machine, technologists believe that we will work more side by side.\u003c/p>\n\u003cp>“And oftentimes by having a collaborative man-machine type setting, you can get more than just one in isolation,” Myers said.\u003c/p>\n\u003cp>A recent study by \u003ca href=\"https://qz.com/941163/pwc-study-automation-risk-is-higher-for-american-jobs-than-for-workers-in-germany-the-uk-and-japan/\" target=\"_blank\" rel=\"noopener noreferrer\">PricewaterhouseCoopers predicted\u003c/a> that by 2030, 38 percent of jobs in the U.S. might be taken by automation. In past industrial revolutions, jobs were destroyed but new ones replaced them. Or technology helped industries grow and create jobs.\u003c/p>\n\u003cp>It’s too early to tell how this industrial revolution is going to play out in the warehousing industry.\u003c/p>\n\u003cp>Critics say Amazon’s technology is destroying jobs, especially in retail, but the data on that are not clear. Robinson, of Amazon, said what is clear is that \u003ca href=\"http://www.fresnobee.com/news/local/article153979624.html\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon continues to grow\u003c/a>.\u003c/p>\n\u003cp>“I can say that here in our own facility, when we opened it, we thought 1,000 people would be working in this facility,” Robinson said. “Today it’s over 3,000 employees.”\u003c/p>\n\u003cp>Robinson said robots working with humans enabled the Tracy center to fulfill more customer orders faster. That’s attracted more customers and the need for more human workers.\u003c/p>\n\u003cp>At least for now.\u003c/p>\n\u003cp>Despite the robots, \u003ca href=\"http://www.seattletimes.com/business/amazon/amazon-on-pace-to-boast-fortune-500s-second-largest-workforce/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon is becoming one of the largest employers in the U.S.\u003c/a>, driven largely by the growth in its fulfillment centers.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"info": "KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Bay-Curious-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/news/series/baycurious",
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"source": "kqed",
"order": 3
},
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}
},
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"id": "bbc-world-service",
"title": "BBC World Service",
"info": "The day's top stories from BBC News compiled twice daily in the week, once at weekends.",
"airtime": "MON-FRI 9pm-10pm, TUE-FRI 1am-2am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/BBC-World-Service-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.bbc.co.uk/sounds/play/live:bbc_world_service",
"meta": {
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"source": "BBC World Service"
},
"link": "/radio/program/bbc-world-service",
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"rss": "https://podcasts.files.bbci.co.uk/p02nq0gn.rss"
}
},
"californiareport": {
"id": "californiareport",
"title": "The California Report",
"tagline": "California, day by day",
"info": "KQED’s statewide radio news program providing daily coverage of issues, trends and public policy decisions.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-California-Report-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/californiareport",
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"source": "kqed",
"order": 8
},
"link": "/californiareport",
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}
},
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"title": "The California Report Magazine",
"tagline": "Your state, your stories",
"info": "Every week, The California Report Magazine takes you on a road trip for the ears: to visit the places and meet the people who make California unique. The in-depth storytelling podcast from the California Report.",
"airtime": "FRI 4:30pm-5pm, 6:30pm-7pm, 11pm-11:30pm",
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"officialWebsiteLink": "/californiareportmagazine",
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"order": 10
},
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM3NjkwNjk1OTAz",
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},
"city-arts": {
"id": "city-arts",
"title": "City Arts & Lectures",
"info": "A one-hour radio program to hear celebrated writers, artists and thinkers address contemporary ideas and values, often discussing the creative process. Please note: tapes or transcripts are not available",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/05/cityartsandlecture-300x300.jpg",
"officialWebsiteLink": "https://www.cityarts.net/",
"airtime": "SUN 1pm-2pm, TUE 10pm, WED 1am",
"meta": {
"site": "news",
"source": "City Arts & Lectures"
},
"link": "https://www.cityarts.net",
"subscribe": {
"tuneIn": "https://tunein.com/radio/City-Arts-and-Lectures-p692/",
"rss": "https://www.cityarts.net/feed/"
}
},
"closealltabs": {
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"info": "Close All Tabs breaks down how digital culture shapes our world through thoughtful insights and irreverent humor.",
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"officialWebsiteLink": "/podcasts/closealltabs",
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"source": "kqed",
"order": 1
},
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"id": "code-switch-life-kit",
"title": "Code Switch / Life Kit",
"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"meta": {
"site": "radio",
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},
"link": "/radio/program/code-switch-life-kit",
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},
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
"airtime": "THU 10pm, FRI 1am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg",
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"meta": {
"site": "news",
"source": "Commonwealth Club of California"
},
"link": "/radio/program/commonwealth-club",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/commonwealth-club-of-california-podcast/id976334034?mt=2",
"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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},
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"id": "forum",
"title": "Forum",
"tagline": "The conversation starts here",
"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
"airtime": "MON-FRI 9am-11am, 10pm-11pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"meta": {
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"source": "kqed",
"order": 9
},
"link": "/forum",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM5NTU3MzgxNjMz",
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"freakonomics-radio": {
"id": "freakonomics-radio",
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"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/freakonomicsRadio.png",
"officialWebsiteLink": "http://freakonomics.com/",
"airtime": "SUN 1am-2am, SAT 3pm-4pm",
"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
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"apple": "https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519",
"tuneIn": "https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/",
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},
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"id": "fresh-air",
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"link": "/radio/program/fresh-air",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory",
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"info": "A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.",
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},
"hidden-brain": {
"id": "hidden-brain",
"title": "Hidden Brain",
"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
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"airtime": "SUN 7pm-8pm",
"meta": {
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"source": "NPR"
},
"link": "/radio/program/hidden-brain",
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},
"how-i-built-this": {
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"title": "How I Built This with Guy Raz",
"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/howIBuiltThis.png",
"officialWebsiteLink": "https://www.npr.org/podcasts/510313/how-i-built-this",
"airtime": "SUN 7:30pm-8pm",
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"source": "npr"
},
"link": "/radio/program/how-i-built-this",
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"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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},
"hyphenacion": {
"id": "hyphenacion",
"title": "Hyphenación",
"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/03/Hyphenacion_FinalAssets_PodcastTile.png",
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"officialWebsiteLink": "/podcasts/hyphenacion",
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"order": 15
},
"link": "/podcasts/hyphenacion",
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},
"jerrybrown": {
"id": "jerrybrown",
"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-Political-Mind-of-Jerry-Brown-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/jerrybrown",
"meta": {
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"source": "kqed",
"order": 18
},
"link": "/podcasts/jerrybrown",
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}
},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
"meta": {
"site": "news",
"source": "npr"
},
"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
"site": "news",
"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
}
},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
"site": "radio",
"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
"subscribe": {
"apple": "http://mastersofscale.app.link/",
"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
"subscribe": {
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
"npr": "https://www.npr.org/podcasts/464615685/mind-shift-podcast",
"stitcher": "https://www.stitcher.com/podcast/kqed/stories-teachers-share",
"spotify": "https://open.spotify.com/show/0MxSpNYZKNprFLCl7eEtyx"
}
},
"morning-edition": {
"id": "morning-edition",
"title": "Morning Edition",
"info": "\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. Hosts Steve Inskeep, David Greene and Rachel Martin bring you the latest breaking news and features to prepare you for the day.",
"airtime": "MON-FRI 3am-9am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Morning-Edition-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.npr.org/programs/morning-edition/",
"meta": {
"site": "news",
"source": "npr"
},
"link": "/radio/program/morning-edition"
},
"onourwatch": {
"id": "onourwatch",
"title": "On Our Watch",
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