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"bio": "\u003cspan style=\"font-weight: 400;\">Queena Sook Kim is a former senior editor of the weekend desk at KQED. Before taking on that post, she was the Senior Editor of the Silicon Valley Desk and was the \u003c/span>\u003cspan style=\"font-weight: 400;\">host of The California Report. The daily morning show airs on KQED in San Francisco, one of the nation’s largest NPR affiliates, and on 30 stations across the state. In that role, she produces and reports on news, politics and life in the Golden State. Queena likes to take sideways look at the larger trends changing the state. One of her favorite stories asked\u003c/span>\u003ca href=\"https://ww2.kqed.org/news/2015/02/15/why-the-heck-do-mexican-reporters-on-public-radio-say-their-names-that-way\"> \u003cspan style=\"font-weight: 400;\">why Latino journalists “over’pronounce” their Spanish surnames\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400;\"> as a way of looking at how immigration is creating a culture shift in California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Before joining The California Report, Queena was a \u003ca href=\"http://www.marketplace.org/people/queena-kim\">Senior Reporter covering technology for Marketplace\u003c/a>, the daily business show that airs on public radio. Queena covered daily tech business stories and reported on larger technology trends. She did a series of stories looking at role of social engineering in hacking and on a start-up in Silicon Valley that’s trying to use technology, instead of animals, to make meat that bleeds.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena started her career as a business journalist at the Wall Street Journal, where she spent four years covering the paper, home building and toy industries. She wrote A1 stories about the unusually aggressive tactics KB Home took against its home buyers. and the resurgence of “Cracker” architecture in Florida. She also wrote section front stories on marketing trends and\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">As a journalist, Queena has spent much of her career helping start-up editorial products. She was on the founding editorial team of The Bay Citizen, an experimental, online news site in San Francisco that was funded by the late hillbilly billionaire Warren Hellman. In 2009, Queena received a grant from the Corporation of Public Broadcasting to start-up a podcast called \u003ca href=\"https://soundcloud.com/cyberfrequencies\">CyberFrequencies\u003c/a>, which reported on the culture of technology. She also helped start-up two radio shows - Off-Ramp and Pacific Drift - for KPCC, the NPR-affiliate in Los Angeles. Off-Ramp was awarded 1st Place for news and Public Affairs programming by the PRINDI and the L.A. Press club. \u003ca href=\"https://soundcloud.com/queena-sook-kim\">Queena’s stories have appeared \u003c/a>on NPR’s Day to Day, Hearing Voices, WNYC’s Studio 360, WBUR’s Here and Now, BBC’s Global Perspectives and New York Times’ multimedia page.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">In 1994, Queena won a Fulbright Grant to teach and study in Seoul, South Korea. She was also selected to be a Teach For America Corps Member in 1991 and taught elementary school in the Inglewood Unified School District in Southern California.\u003c/span>\r\n\r\n\u003cspan style=\"font-weight: 400;\">Queena is a frequent public speaker and has given talks at UC Berkeley, Stanford University, San Francisco State University, PRINDI conference and the Craigslist Foundation Boot Camp. Queena went to UC Berkeley’s Graduate School of Journalism and graduated cum laude from New York University with a B.A. in Politics. She grew up in Southern California and lives in Berkeley, Ca in a big fixer on which she spends most weekends, well, fixing.\u003c/span>",
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"content": "\u003cp>Facebook is under increasing pressure to scrutinize its advertising content after the social network discovered that at least 3,000 ads on the site had been placed by a Russian agency to influence the 2016 presidential election.\u003c/p>\n\u003cp>The revelations about the ads came after months of denial by CEO Mark Zuckerberg that Facebook played any role in influencing voters.\u003c/p>\n\u003cp>As has been widely reported, the pressure on the company began shortly after the 2016 election. But Zuckerberg rejected the idea that fake news on the network \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">had any impact\u003c/a> on voters. He called that a \"crazy idea\" and said \"voters make decisions based on their lived experience.\"\u003c/p>\n\u003cp>But at a conference in Lima, Peru, shortly after the election, then-\u003ca href=\"https://www.washingtonpost.com/business/economy/obama-tried-to-give-zuckerberg-a-wake-up-call-over-fake-news-on-facebook/2017/09/24/15d19b12-ddac-4ad5-ac6e-ef909e1c1284_story.html?utm_term=.f99c50990e7a\">President Barack Obama \u003c/a>pulled Zuckerberg aside and made a personal appeal to him to take the threat of fake news seriously because it wasn't going away and would return again to haunt the next election, \u003cem>The Washington Post\u003c/em> reported.\u003c/p>\n\u003cp>Sen. Mark Warner, D-Va., also had conversations with the company trying to push Facebook to look carefully at activity on the site leading up to the election.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>For months, Zuckerberg said security experts at Facebook had found no evidence of Russians involved in fake news. Then, last week Facebook said it would \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/09/21/552729279/facebook-to-turn-over-3000-ads-to-congress-in-russian-election-interference-prob\">turn over the content of ads to Congress\u003c/a> it said had been placed by a Russian agency.\u003c/p>\n\u003cp>Members of a hacking group connected to Russia's military intelligence unit, the GRU, began creating fake Facebook accounts as early as June 2016 to amplify stolen emails from the Democratic National Committee, the \u003cem>Post \u003c/em>reported. According to the \u003cem>Post,\u003c/em> some of those ads specifically sought to \u003ca href=\"https://www.washingtonpost.com/business/technology/russian-operatives-used-facebook-ads-to-exploit-divisions-over-black-political-activism-and-muslims/2017/09/25/4a011242-a21b-11e7-ade1-76d061d56efa_story.html?utm_term=.25d84e6b9dfa\">deepen disagreements\u003c/a> about Muslims and the Black Lives Matter movement.\u003c/p>\n\u003cp>In a live video, \u003ca href=\"https://www.facebook.com/zuck/posts/10104052907253171\">Zuckerberg announced \u003c/a>a series of reforms meant to guard against international agents trying to influence voters. He announced changes to the way political ads would be placed. Advertisers will be required to disclose who sponsored their ads. Users will be able to see an advertiser's webpage, who is behind an ad, what other ads they've sponsored and who else is being targeted. This should enable users to understand the deeper motivations of an advertiser. The company is also adding 250 employees to focus on election integrity and security.\u003c/p>\n\u003cp>However, Zuckerberg also admitted, \"I wish I could tell you we're going to be able to stop all interference, but that wouldn't be realistic.\"\u003c/p>\n\u003cp>It is especially hard to catch bad actors because of the way that Facebook's advertising model works. Before the Internet, there were human salespeople who sold ads and did the placements. Now, the process is automated. An advertiser signs up online and pays money to target a specific kind of user — say, someone who lives in a certain area and is interested in leather shoes. That makes it much easier for bad actors like Russia to outsmart the computers.\u003c/p>\n\u003cp>This is a problem not only at Facebook but at most tech companies — including Google and Microsoft. In fact, lawmakers are beginning to think these companies need more government oversight around political advertising, which has been true for other media for decades. A company like Facebook is virtually a monopoly. Close to \u003ca href=\"http://www.pewinternet.org/2016/11/11/social-media-update-2016/pi_2016-11-11_social-media-update_0-02/\">70 percent of Americans \u003c/a>use the social network.\u003c/p>\n\u003cp>Senate Democrats have been \u003ca href=\"http://www.politico.com/story/2017/09/21/facebook-to-release-russian-purchased-ads-linked-to-2016-election-242982\">crafting legislation\u003c/a> that would require Internet companies to disclose the names of individuals and organizations that spend more than $10,000 on election-related ads.\u003c/p>\n\u003cp>Undoubtedly, the fear of being regulated is part of why Facebook is trying to take the lead now on the issue of fake news on the site. Google and other tech companies are likely to lobby hard against any regulations. 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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook is under increasing pressure to scrutinize its advertising content after the social network discovered that at least 3,000 ads on the site had been placed by a Russian agency to influence the 2016 presidential election.\u003c/p>\n\u003cp>The revelations about the ads came after months of denial by CEO Mark Zuckerberg that Facebook played any role in influencing voters.\u003c/p>\n\u003cp>As has been widely reported, the pressure on the company began shortly after the 2016 election. But Zuckerberg rejected the idea that fake news on the network \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">had any impact\u003c/a> on voters. He called that a \"crazy idea\" and said \"voters make decisions based on their lived experience.\"\u003c/p>\n\u003cp>But at a conference in Lima, Peru, shortly after the election, then-\u003ca href=\"https://www.washingtonpost.com/business/economy/obama-tried-to-give-zuckerberg-a-wake-up-call-over-fake-news-on-facebook/2017/09/24/15d19b12-ddac-4ad5-ac6e-ef909e1c1284_story.html?utm_term=.f99c50990e7a\">President Barack Obama \u003c/a>pulled Zuckerberg aside and made a personal appeal to him to take the threat of fake news seriously because it wasn't going away and would return again to haunt the next election, \u003cem>The Washington Post\u003c/em> reported.\u003c/p>\n\u003cp>Sen. Mark Warner, D-Va., also had conversations with the company trying to push Facebook to look carefully at activity on the site leading up to the election.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>For months, Zuckerberg said security experts at Facebook had found no evidence of Russians involved in fake news. Then, last week Facebook said it would \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/09/21/552729279/facebook-to-turn-over-3000-ads-to-congress-in-russian-election-interference-prob\">turn over the content of ads to Congress\u003c/a> it said had been placed by a Russian agency.\u003c/p>\n\u003cp>Members of a hacking group connected to Russia's military intelligence unit, the GRU, began creating fake Facebook accounts as early as June 2016 to amplify stolen emails from the Democratic National Committee, the \u003cem>Post \u003c/em>reported. According to the \u003cem>Post,\u003c/em> some of those ads specifically sought to \u003ca href=\"https://www.washingtonpost.com/business/technology/russian-operatives-used-facebook-ads-to-exploit-divisions-over-black-political-activism-and-muslims/2017/09/25/4a011242-a21b-11e7-ade1-76d061d56efa_story.html?utm_term=.25d84e6b9dfa\">deepen disagreements\u003c/a> about Muslims and the Black Lives Matter movement.\u003c/p>\n\u003cp>In a live video, \u003ca href=\"https://www.facebook.com/zuck/posts/10104052907253171\">Zuckerberg announced \u003c/a>a series of reforms meant to guard against international agents trying to influence voters. He announced changes to the way political ads would be placed. Advertisers will be required to disclose who sponsored their ads. Users will be able to see an advertiser's webpage, who is behind an ad, what other ads they've sponsored and who else is being targeted. This should enable users to understand the deeper motivations of an advertiser. The company is also adding 250 employees to focus on election integrity and security.\u003c/p>\n\u003cp>However, Zuckerberg also admitted, \"I wish I could tell you we're going to be able to stop all interference, but that wouldn't be realistic.\"\u003c/p>\n\u003cp>It is especially hard to catch bad actors because of the way that Facebook's advertising model works. Before the Internet, there were human salespeople who sold ads and did the placements. Now, the process is automated. An advertiser signs up online and pays money to target a specific kind of user — say, someone who lives in a certain area and is interested in leather shoes. That makes it much easier for bad actors like Russia to outsmart the computers.\u003c/p>\n\u003cp>This is a problem not only at Facebook but at most tech companies — including Google and Microsoft. In fact, lawmakers are beginning to think these companies need more government oversight around political advertising, which has been true for other media for decades. A company like Facebook is virtually a monopoly. Close to \u003ca href=\"http://www.pewinternet.org/2016/11/11/social-media-update-2016/pi_2016-11-11_social-media-update_0-02/\">70 percent of Americans \u003c/a>use the social network.\u003c/p>\n\u003cp>Senate Democrats have been \u003ca href=\"http://www.politico.com/story/2017/09/21/facebook-to-release-russian-purchased-ads-linked-to-2016-election-242982\">crafting legislation\u003c/a> that would require Internet companies to disclose the names of individuals and organizations that spend more than $10,000 on election-related ads.\u003c/p>\n\u003cp>Undoubtedly, the fear of being regulated is part of why Facebook is trying to take the lead now on the issue of fake news on the site. Google and other tech companies are likely to lobby hard against any regulations. However, congressional deadlock could be on their side since Congress hasn't been passing much of anything lately.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>(Facebook pays NPR and many other media companies to create video content on the site.)\u003c/p>\n\n\u003c/div>\u003c/p>",
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"title": "A Sneak Peek at Plans to Expand the Priscilla Chan School",
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"content": "\u003cp>The Primary School, a free private school backed by Priscilla Chan, wife of Facebook CEO Mark Zuckerberg, is planning to construct a 76,000-square-foot building that will serve as a school and health center in East Palo Alto.\u003c/p>\n\u003cp>The school just completed its first full year and is temporarily operating out of the Ravenswood Child Development campus. School leaders unveiled for the first time last week renderings of the plans during a community meeting. The campus will sit on 3.5 acres of land on Weeks Street near the East Palo Alto Baylands.\u003c/p>\n\u003cp>The school serves low-income students and their families from East Palo Alto and the Belle Haven neighborhood of Menlo Park.\u003c/p>\n\u003cp>The renderings show a rooftop playground for students, an 11,000-square-foot gymnasium and several play yards and recreation areas.\u003c/p>\n\u003cfigure id=\"attachment_11579453\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579453 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1676-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">An overhead map of the proposed building, which will be built on 3.5 acres of land off Weeks Street in East Palo Alto. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The color scheme, according to \u003ca href=\"http://studiobondy.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Studio Bondy Architecture\u003c/a>, is inspired by the changing colors of the Baylands. Twenty-five percent of the building would serve as a community space for \u003cspan style=\"font-weight: 400\">adult-learning classrooms, a meeting space for parents, and a parent education library. \u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>During the first community meeting, some residents expressed concern over increased traffic, and the accessibility of the school for other students, who don’t qualify as low income. City planners said there will be at least two additional community meetings for residents to give their input into the plan.\u003c/p>\n\u003cfigure id=\"attachment_11579455\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579455 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1679-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A rendering of the proposed 76,000-square-foot expansion site of The Primary School. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In June, the school held its first graduation ceremony for 51 preschoolers. This coming school year, it will welcome 150 preschoolers and serve an additional 100 infants and toddlers. The ultimate goal is to provide on-site health care services and education to 511 students and their families from birth through eighth grade. The school partners with the Ravenswood Health Clinic to provide health services to its students.\u003c/p>\n\u003cp>There is still a long way to go before the new school campus becomes official. The plans must first go through a city environmental review and traffic analysis this fall and winter. The East Palo Alto City Council will vote on the plan sometime in 2018.\u003c/p>\n\u003cfigure id=\"attachment_11579456\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579456 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1675-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">An overhead map of the proposed building, which will be built on 3.5 acres of land off of Weeks Street in East Palo Alto. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Note: This post has been updated to clarify the number of students expected to attend the school in the fall. \u003c/em>\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>The Primary School, a free private school backed by Priscilla Chan, wife of Facebook CEO Mark Zuckerberg, is planning to construct a 76,000-square-foot building that will serve as a school and health center in East Palo Alto.\u003c/p>\n\u003cp>The school just completed its first full year and is temporarily operating out of the Ravenswood Child Development campus. School leaders unveiled for the first time last week renderings of the plans during a community meeting. The campus will sit on 3.5 acres of land on Weeks Street near the East Palo Alto Baylands.\u003c/p>\n\u003cp>The school serves low-income students and their families from East Palo Alto and the Belle Haven neighborhood of Menlo Park.\u003c/p>\n\u003cp>The renderings show a rooftop playground for students, an 11,000-square-foot gymnasium and several play yards and recreation areas.\u003c/p>\n\u003cfigure id=\"attachment_11579453\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579453 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1676-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1676-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">An overhead map of the proposed building, which will be built on 3.5 acres of land off Weeks Street in East Palo Alto. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The color scheme, according to \u003ca href=\"http://studiobondy.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Studio Bondy Architecture\u003c/a>, is inspired by the changing colors of the Baylands. Twenty-five percent of the building would serve as a community space for \u003cspan style=\"font-weight: 400\">adult-learning classrooms, a meeting space for parents, and a parent education library. \u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>During the first community meeting, some residents expressed concern over increased traffic, and the accessibility of the school for other students, who don’t qualify as low income. City planners said there will be at least two additional community meetings for residents to give their input into the plan.\u003c/p>\n\u003cfigure id=\"attachment_11579455\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579455 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1679-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1679-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A rendering of the proposed 76,000-square-foot expansion site of The Primary School. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>In June, the school held its first graduation ceremony for 51 preschoolers. This coming school year, it will welcome 150 preschoolers and serve an additional 100 infants and toddlers. The ultimate goal is to provide on-site health care services and education to 511 students and their families from birth through eighth grade. The school partners with the Ravenswood Health Clinic to provide health services to its students.\u003c/p>\n\u003cp>There is still a long way to go before the new school campus becomes official. The plans must first go through a city environmental review and traffic analysis this fall and winter. The East Palo Alto City Council will vote on the plan sometime in 2018.\u003c/p>\n\u003cfigure id=\"attachment_11579456\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"wp-image-11579456 size-medium\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2017/07/IMG_1675-800x600.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-800x600.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-160x120.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1020x765.jpg 1020w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1920x1440.jpg 1920w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-1180x885.jpg 1180w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-960x720.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-240x180.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-375x281.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2017/07/IMG_1675-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">An overhead map of the proposed building, which will be built on 3.5 acres of land off of Weeks Street in East Palo Alto. The school will have capacity for 511 students (K-8). \u003ccite>(Tonya Mosley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Note: This post has been updated to clarify the number of students expected to attend the school in the fall. \u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Facebook has a new mission: to bring the world closer together.\u003c/p>\n\u003cp>That’s according to CEO Mark Zuckerberg, who made the announcement at Facebook’s Community Summit meeting in Chicago on Thursday.\u003c/p>\n\u003cp>Is it an old motto?\u003c/p>\n\u003cp>“For the past decade, we've focused on making the world more open and connected,” Zuckerberg \u003ca href=\"https://www.facebook.com/photo.php?fbid=10103818114983761&set=a.612287952871.2204760.4&type=3&theater\" target=\"_blank\" rel=\"noopener noreferrer\">wrote\u003c/a> on Facebook.\u003c/p>\n\u003cp>“It's not enough to simply connect the world; we must also work to bring the world closer together,” he wrote. “The full mission statement is: ‘give people the power to build community and bring the world closer together’.” (sic)\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>To do this, Zuckerberg highlighted Facebook Groups at the conference in Chicago, and he unveiled new tools to support the group admins. But it was unclear how such tools -- in and of themselves -- would bring the world closer together.\u003c/p>\n\u003cp>At the conference, Facebook \u003ca href=\"https://newsroom.fb.com/news/2017/06/our-first-communities-summit-and-new-tools-for-group-admins/\" target=\"_blank\" rel=\"noopener noreferrer\">invited 100 group admins who have\u003c/a> access to the tool to foster community. Admins could conceivably use Groups to spread divisiveness instead of togetherness, though.\u003c/p>\n\u003cp>Is Facebook's new mission nothing more than marketing spin?\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Facebook came under heavy scrutiny after the election for spreading fake news, propaganda and conspiracy theories. Then there are the videos, which have shown Facebook \u003ca href=\"https://www.wired.com/2017/04/facebook-live-murder-steve-stephens/\" target=\"_blank\" rel=\"noopener noreferrer\">users murdering\u003c/a> and \u003ca href=\"http://wgntv.com/2017/02/10/4-charged-in-facebook-live-beating-plead-not-guilty-in-chicago/\" target=\"_blank\" rel=\"noopener noreferrer\">brutalizing people\u003c/a>. Not to mention the trolling. And it’s difficult to understand how a company that’s been slow (and sometimes \u003ca href=\"https://techcrunch.com/2016/11/13/zuckerberg-claims-99-of-facebook-posts-authentic-denies-fake-news-there-influenced-election/\" target=\"_blank\" rel=\"noopener noreferrer\">dismissive\u003c/a>) of policing \u003ca href=\"http://www.mirror.co.uk/news/uk-news/facebook-twitter-need-more-beat-8451975\" target=\"_blank\" rel=\"noopener noreferrer\">hate\u003c/a> and violence will get different results from its Groups.\u003c/p>\n\n",
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"content": "\u003cp>Faced with a recent spate of violent videos and hate speech posted by users on its network, Facebook has announced plans for a heap of hires: 3,000 new employees worldwide to review and react to reports of harm and harassment.\u003c/p>\n\u003cp>\"Over the last few weeks, we've seen people hurting themselves and others on Facebook — either live or in video posted later. It's heartbreaking, and I've been reflecting on how we can do better for our community,\" CEO Mark Zuckerberg announced Wednesday \u003ca href=\"https://www.facebook.com/zuck/posts/10103695315624661?pnref=story\">in a Facebook post\u003c/a>.\u003c/p>\n\u003cp>\"If we're going to build a safe community,\" he continued, \"we need to respond quickly. We're working to make these videos easier to report so we can take the right action sooner — whether that's responding quickly when someone needs help or taking a post down.\"\u003c/p>\n\u003cp>Zuckerberg said the move significantly expands the company's workforce dedicated specifically to these concerns, increasing its current staff of 4,500 by nearly 70 percent. The hires will be made over the next year.\u003c/p>\n\u003cp>[contextly_sidebar id=\"fgryYNccW1OKADjGV5SRFXN7SXW3qgbW\"]\u003c/p>\n\u003cp>It's a high-profile announcement for what has become a high-profile problem for the tech giant. In recent months, \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/18/524490044/facebook-murder-suspect-has-shot-and-killed-himself-police-say\">an elderly man was murdered\u003c/a> in Cleveland in a video later uploaded to Facebook; a teenage girl was \u003ca href=\"http://www.npr.org/2017/04/04/522574666/should-viewers-of-facebook-live-gang-rape-face-charges\">sexually assaulted\u003c/a> in a live-streamed video; and four people were charged with hate crimes for the assault of a man who authorities said had \"mental health challenges\" in a video that was also \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/01/05/508331652/4-people-in-custody-in-chicago-over-beating-live-streamed-on-facebook\">streamed on the site\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>And then, there have been issues in the other direction — where the problem wasn't that violence went unflagged, but that an overactive flagging process removed less-than-offensive content. Perhaps the most notable of these incidents came last year, when the Pulitzer Prize-winning \"Napalm Girl\" photograph was removed from the site for violating Facebook's Community Standards, before the company relented and allowed it after \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an international outcry\u003c/a>.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" Stanford University law professor Daphne Keller \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2017/04/21/525042474/murder-video-again-raises-questions-about-how-facebook-handles-content\">told NPR's Laura Sydell last month\u003c/a>. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>Zuckerberg intends the new hiring spree to help ease this seesaw swing between too little enforcement and too much. Saying the company also aims to combat things such as hate speech and child exploitation, Zuckerberg said the next steps include close work with law enforcement and streamlined reporting mechanisms.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"As these become available,\" Zuckerberg wrote, \"they should help make our community safer.\"\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Faced with a recent spate of violent videos and hate speech posted by users on its network, Facebook has announced plans for a heap of hires: 3,000 new employees worldwide to review and react to reports of harm and harassment.\u003c/p>\n\u003cp>\"Over the last few weeks, we've seen people hurting themselves and others on Facebook — either live or in video posted later. It's heartbreaking, and I've been reflecting on how we can do better for our community,\" CEO Mark Zuckerberg announced Wednesday \u003ca href=\"https://www.facebook.com/zuck/posts/10103695315624661?pnref=story\">in a Facebook post\u003c/a>.\u003c/p>\n\u003cp>\"If we're going to build a safe community,\" he continued, \"we need to respond quickly. We're working to make these videos easier to report so we can take the right action sooner — whether that's responding quickly when someone needs help or taking a post down.\"\u003c/p>\n\u003cp>Zuckerberg said the move significantly expands the company's workforce dedicated specifically to these concerns, increasing its current staff of 4,500 by nearly 70 percent. The hires will be made over the next year.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>It's a high-profile announcement for what has become a high-profile problem for the tech giant. In recent months, \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/18/524490044/facebook-murder-suspect-has-shot-and-killed-himself-police-say\">an elderly man was murdered\u003c/a> in Cleveland in a video later uploaded to Facebook; a teenage girl was \u003ca href=\"http://www.npr.org/2017/04/04/522574666/should-viewers-of-facebook-live-gang-rape-face-charges\">sexually assaulted\u003c/a> in a live-streamed video; and four people were charged with hate crimes for the assault of a man who authorities said had \"mental health challenges\" in a video that was also \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/01/05/508331652/4-people-in-custody-in-chicago-over-beating-live-streamed-on-facebook\">streamed on the site\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>And then, there have been issues in the other direction — where the problem wasn't that violence went unflagged, but that an overactive flagging process removed less-than-offensive content. Perhaps the most notable of these incidents came last year, when the Pulitzer Prize-winning \"Napalm Girl\" photograph was removed from the site for violating Facebook's Community Standards, before the company relented and allowed it after \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an international outcry\u003c/a>.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" Stanford University law professor Daphne Keller \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2017/04/21/525042474/murder-video-again-raises-questions-about-how-facebook-handles-content\">told NPR's Laura Sydell last month\u003c/a>. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>Zuckerberg intends the new hiring spree to help ease this seesaw swing between too little enforcement and too much. Saying the company also aims to combat things such as hate speech and child exploitation, Zuckerberg said the next steps include close work with law enforcement and streamlined reporting mechanisms.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"As these become available,\" Zuckerberg wrote, \"they should help make our community safer.\"\u003c/p>\n\n\u003c/div>\u003c/p>",
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"disqusTitle": "Murder Video Again Raises Questions About How Facebook Handles Content",
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"content": "\u003cp>Video of a murder uploaded to Facebook recently upset many users, especially since it took Facebook two hours to take it down. But \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/16/524260257/cleveland-police-search-for-suspected-shooter-accused-of-live-streaming-homicide\">the incident\u003c/a> illustrates a dilemma for the company as it becomes an open platform for both recorded and livestreamed video.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg was contrite about the incident when he appeared on stage at the company's F8 developer's conference.\u003c/p>\n\u003cp>\"Our hearts go out to the family and friends of Robert Godwin Sr.,\" said Zuckerberg, referring to the man whose murder was posted on Facebook. \"And we have a lot of work, and we will keep doing all we can to prevent tragedies like this from happening.\"\u003c/p>\n\u003cp>But doing more may not be so easy for Facebook. On the one hand, its users want to be free to express themselves; on the other hand, they do want some protection.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" says Daphne Keller, a law professor at Stanford University. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Keller points to an incident last year when Facebook took down a post of \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an iconic Vietnam War photo\u003c/a> of a naked girl running from a napalm attack. The removal upset users.\u003c/p>\n\u003cp>Keller says Facebook isn't actually under legal obligation to keep anything up or to take down a video of a crime. The company wants to respond to keep users happy. \"They want to take things like this down, and they're working really hard to have a good way to do [contextly_sidebar id=\"sJNF7YT3e1qn28khWQFLU1BNpJRdSgPw\"]that,\" she says.\u003c/p>\n\u003cp>Keller thinks part of Facebook's dilemma is that society isn't sure yet whether the company should be like the phone company, which isn't responsible for what people say, or if it should be like a traditional broadcaster, subject to strict regulations on what can be put on air.\u003c/p>\n\u003cp>\"And I think Facebook isn't really exactly like either of those two things,\" says Keller, \"and that makes it hard as a society to figure out what it is we do want them to do.\"\u003c/p>\n\u003cp>Nearly 2 billion people use Facebook each month, and millions of them are uploading videos every day. Facebook also pays media outlets, including NPR, to upload videos. That volume of content makes Facebook's job a lot harder.\u003c/p>\n\u003cp>The company has three ways of monitoring content: There are the users — like the ones who flagged the murder videos from Cleveland. Facebook also has human editors who evaluate flagged content. And, there's artificial intelligence, which can monitor enormous amounts of content.\u003c/p>\n\u003cp>But, even AI has its limits, says Nick Feamster, a professor of computer science at Princeton University. Take that iconic naked girl photo from Vietnam, he says. \"Can we detect a nude image? That's something that an algorithm is pretty good at,\" he says. \"Does the algorithm know context and history? That's a much more difficult problem.\"\u003c/p>\n\u003cp>Feamster says it's not a problem that's likely to be solved anytime soon. However, he says AI might be able to detect signs of a troublesome account. It's sort of like the way a bank assesses credit ratings.\u003c/p>\n\u003cp>\"Over time you might learn a so-called prior probability that suggests that maybe this user is more likely to be bad or more likely to be posting inappropriate or unwanted content,\" Feamster says.\u003c/p>\n\u003cp>So, Facebook would keep a closer eye on that account.\u003c/p>\n\u003cp>Between artificial intelligence and more human monitoring, it might be possible to stop the posting of criminal videos and hate speech.\u003c/p>\n\u003cp>But Stanford's Keller wonders if that's really what we want.\u003c/p>\n\u003cp>\"Do we want one of our key platforms for communication with each other to have built-in surveillance and monitoring for illegal activity and somebody deciding when what we said is inappropriate and cutting it off?\" she asks. \"That's kind of a dystopian policy direction as far as I'm concerned.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Keller is willing to make a prediction — very soon someone else will upload another video that forces the country to be asking these same questions again.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Murder+Video+Again+Raises+Questions+About+How+Facebook+Handles+Content&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Video of a murder uploaded to Facebook recently upset many users, especially since it took Facebook two hours to take it down. But \u003ca href=\"http://www.npr.org/sections/thetwo-way/2017/04/16/524260257/cleveland-police-search-for-suspected-shooter-accused-of-live-streaming-homicide\">the incident\u003c/a> illustrates a dilemma for the company as it becomes an open platform for both recorded and livestreamed video.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg was contrite about the incident when he appeared on stage at the company's F8 developer's conference.\u003c/p>\n\u003cp>\"Our hearts go out to the family and friends of Robert Godwin Sr.,\" said Zuckerberg, referring to the man whose murder was posted on Facebook. \"And we have a lot of work, and we will keep doing all we can to prevent tragedies like this from happening.\"\u003c/p>\n\u003cp>But doing more may not be so easy for Facebook. On the one hand, its users want to be free to express themselves; on the other hand, they do want some protection.\u003c/p>\n\u003cp>\"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's terrible; they should have taken it down,' \" says Daphne Keller, a law professor at Stanford University. \"And the other half of the time is, 'Oh no! Facebook took something down and we wish they hadn't.' \"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Keller points to an incident last year when Facebook took down a post of \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/09/10/493454256/with-napalm-girl-facebook-humans-not-algorithms-struggle-to-be-editor\">an iconic Vietnam War photo\u003c/a> of a naked girl running from a napalm attack. The removal upset users.\u003c/p>\n\u003cp>Keller says Facebook isn't actually under legal obligation to keep anything up or to take down a video of a crime. The company wants to respond to keep users happy. \"They want to take things like this down, and they're working really hard to have a good way to do \u003c/p>\u003cp>\u003c/p>\u003cp>that,\" she says.\u003c/p>\n\u003cp>Keller thinks part of Facebook's dilemma is that society isn't sure yet whether the company should be like the phone company, which isn't responsible for what people say, or if it should be like a traditional broadcaster, subject to strict regulations on what can be put on air.\u003c/p>\n\u003cp>\"And I think Facebook isn't really exactly like either of those two things,\" says Keller, \"and that makes it hard as a society to figure out what it is we do want them to do.\"\u003c/p>\n\u003cp>Nearly 2 billion people use Facebook each month, and millions of them are uploading videos every day. Facebook also pays media outlets, including NPR, to upload videos. That volume of content makes Facebook's job a lot harder.\u003c/p>\n\u003cp>The company has three ways of monitoring content: There are the users — like the ones who flagged the murder videos from Cleveland. Facebook also has human editors who evaluate flagged content. And, there's artificial intelligence, which can monitor enormous amounts of content.\u003c/p>\n\u003cp>But, even AI has its limits, says Nick Feamster, a professor of computer science at Princeton University. Take that iconic naked girl photo from Vietnam, he says. \"Can we detect a nude image? That's something that an algorithm is pretty good at,\" he says. \"Does the algorithm know context and history? That's a much more difficult problem.\"\u003c/p>\n\u003cp>Feamster says it's not a problem that's likely to be solved anytime soon. However, he says AI might be able to detect signs of a troublesome account. It's sort of like the way a bank assesses credit ratings.\u003c/p>\n\u003cp>\"Over time you might learn a so-called prior probability that suggests that maybe this user is more likely to be bad or more likely to be posting inappropriate or unwanted content,\" Feamster says.\u003c/p>\n\u003cp>So, Facebook would keep a closer eye on that account.\u003c/p>\n\u003cp>Between artificial intelligence and more human monitoring, it might be possible to stop the posting of criminal videos and hate speech.\u003c/p>\n\u003cp>But Stanford's Keller wonders if that's really what we want.\u003c/p>\n\u003cp>\"Do we want one of our key platforms for communication with each other to have built-in surveillance and monitoring for illegal activity and somebody deciding when what we said is inappropriate and cutting it off?\" she asks. \"That's kind of a dystopian policy direction as far as I'm concerned.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Keller is willing to make a prediction — very soon someone else will upload another video that forces the country to be asking these same questions again.\u003c/p>\n\u003cdiv class=\"fullattribution\">Copyright 2017 NPR. To see more, visit http://www.npr.org/.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Murder+Video+Again+Raises+Questions+About+How+Facebook+Handles+Content&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/div>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Facebook’s CEO gave a public address on Tuesday in Silicon Valley, laying out the company’s grand plan for the next year. Mark Zuckerberg provided dazzling details about how Facebook will use cameras, like the ones on our phones, to draw us deeper into digital life — and zero details about how Facebook will address growing safety concerns online.\u003c/p>\n\u003cp>He was speaking at \u003ca href=\"https://www.fbf8.com/\">F8\u003c/a>. In tech land, that stands for the Facebook Developer Conference, which brings together thousands of people who make apps for Facebook and build other tools for the platform.\u003c/p>\n\u003cp>Though, for the rest of the world, F8 might be a reference to \u003cem>The Fast and The Furious\u003c/em>. Zuckerberg spent the first few minutes of his address making geeky jokes about it and laughing at his own jokes.\u003c/p>\n\u003cp>“While \u003cem>Fast and Furious\u003c/em>‘ tagline is ‘never give up on family,’ ours is similar: Never give up on the family of apps,” he said, chuckling.\u003c/p>\n\u003cp>And then, once that was out of his system, the 32-year-old CEO pivoted to what seemed like a more serious, timely place. “Last month I wrote a letter on building community. I have it here.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The large screen projected his \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10154544292806634/\">manifesto\u003c/a>, which he published in February, about how broken the human social fabric is and how Facebook could solve that by connecting us. But Zuckerberg acknowledged that human beings are complicated, and being connected is not an unconditional good.\u003c/p>\n\u003cp>“We have a lot more to do here. And we’re reminded of this, this week, by the tragedy in Cleveland,” Zuckerberg said. He expressed condolences to the loved ones of Robert Godwin Sr., whose murder was broadcast on Facebook. “And we have a lot of work. And we will keep doing all we can to prevent tragedies like this from happening,” Zuckerberg said.\u003c/p>\n\u003cp>It sounded as if Zuckerberg were about to lay out for his audience — the people helping to build his platform — what they all need to take seriously: That people sometimes hijack the app to broadcast gratuitous violence, to wage propaganda wars with “fake news,” to bully and to hate.\u003c/p>\n\u003cp>But that’s not what he did. Instead he pivoted again, abruptly, to a radical vision for how Facebook will move us from the two-dimensional news feed to vibrant 3-D imaginary worlds. “Think about, if your daughter is a big Harry Potter fan, for her birthday you can change your home into Hogwarts.”\u003c/p>\n\u003cp>The world learned about “augmented reality” through the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/07/11/485551781/pokemon-go-is-catching-us-all-in-unexpected-ways\">Pokémon Go\u003c/a> craze. Now Facebook wants to take that craze and turn it into a sustained global movement.\u003c/p>\n\u003cp>The company plans to use smartphone cameras and virtual reality headsets to create 3-D digital spaces all around us. Instead of seeing a real painting, for example, you could don a headset and stare at a blank wall to gaze upon imaginary art. Your kids could wear goggles at breakfast, and see fun little sharks swimming around the bowl of Cheerios. Or say you wake up for your morning coffee. “You can add a second coffee mug so it looks like you’re not having breakfast alone,” Zuckerberg said.\u003c/p>\n\u003cp>He told the audience to imagine tapping on a virtual wine bottle, “and you can add an information card that shows what the vintage of the wine is and what the rating is and maybe where to get it and maybe in the future even a link to buy it.”\u003c/p>\n\u003cp>In the imaginary world, the possibilities — creative and commercial — are endless.\u003c/p>\n\u003cp>The company is releasing an initial version of “\u003ca href=\"https://www.facebook.com/spaces\">Facebook Spaces\u003c/a>,” a new virtual reality app that lets you hang out with your Facebook friends in VR as 3-D cartoon characters, or avatars. Facebook VR guru Rachel Rubin Franklin explained onstage: The company is using artificial intelligence to suggest how you should look. Though you have the final word, of course. “You can add glasses or facial hair. You can change your eye and hair color,” she explained.\u003c/p>\n\u003cp>When you step back and take in this Facebook keynote, it appears Zuckerberg (and his leadership) are, like the best engineers, deeply excited about the new worlds they can build, but also deeply unsure about how to govern these worlds.\u003c/p>\n\u003cp>Virtual and augmented reality apps are not new. But Ryan Pamplin, vice president of sales at augmented reality company Meta, says in an email that Facebook is “uniquely positioned” to take them from the gamer community to the mainstream.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He writes: “If you believe Facebook has good intentions and will properly protect user privacy, it’s exciting. If you don’t, then it’s a scary step towards a dystopian future.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook’s CEO gave a public address on Tuesday in Silicon Valley, laying out the company’s grand plan for the next year. Mark Zuckerberg provided dazzling details about how Facebook will use cameras, like the ones on our phones, to draw us deeper into digital life — and zero details about how Facebook will address growing safety concerns online.\u003c/p>\n\u003cp>He was speaking at \u003ca href=\"https://www.fbf8.com/\">F8\u003c/a>. In tech land, that stands for the Facebook Developer Conference, which brings together thousands of people who make apps for Facebook and build other tools for the platform.\u003c/p>\n\u003cp>Though, for the rest of the world, F8 might be a reference to \u003cem>The Fast and The Furious\u003c/em>. Zuckerberg spent the first few minutes of his address making geeky jokes about it and laughing at his own jokes.\u003c/p>\n\u003cp>“While \u003cem>Fast and Furious\u003c/em>‘ tagline is ‘never give up on family,’ ours is similar: Never give up on the family of apps,” he said, chuckling.\u003c/p>\n\u003cp>And then, once that was out of his system, the 32-year-old CEO pivoted to what seemed like a more serious, timely place. “Last month I wrote a letter on building community. I have it here.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The large screen projected his \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10154544292806634/\">manifesto\u003c/a>, which he published in February, about how broken the human social fabric is and how Facebook could solve that by connecting us. But Zuckerberg acknowledged that human beings are complicated, and being connected is not an unconditional good.\u003c/p>\n\u003cp>“We have a lot more to do here. And we’re reminded of this, this week, by the tragedy in Cleveland,” Zuckerberg said. He expressed condolences to the loved ones of Robert Godwin Sr., whose murder was broadcast on Facebook. “And we have a lot of work. And we will keep doing all we can to prevent tragedies like this from happening,” Zuckerberg said.\u003c/p>\n\u003cp>It sounded as if Zuckerberg were about to lay out for his audience — the people helping to build his platform — what they all need to take seriously: That people sometimes hijack the app to broadcast gratuitous violence, to wage propaganda wars with “fake news,” to bully and to hate.\u003c/p>\n\u003cp>But that’s not what he did. Instead he pivoted again, abruptly, to a radical vision for how Facebook will move us from the two-dimensional news feed to vibrant 3-D imaginary worlds. “Think about, if your daughter is a big Harry Potter fan, for her birthday you can change your home into Hogwarts.”\u003c/p>\n\u003cp>The world learned about “augmented reality” through the \u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/07/11/485551781/pokemon-go-is-catching-us-all-in-unexpected-ways\">Pokémon Go\u003c/a> craze. Now Facebook wants to take that craze and turn it into a sustained global movement.\u003c/p>\n\u003cp>The company plans to use smartphone cameras and virtual reality headsets to create 3-D digital spaces all around us. Instead of seeing a real painting, for example, you could don a headset and stare at a blank wall to gaze upon imaginary art. Your kids could wear goggles at breakfast, and see fun little sharks swimming around the bowl of Cheerios. Or say you wake up for your morning coffee. “You can add a second coffee mug so it looks like you’re not having breakfast alone,” Zuckerberg said.\u003c/p>\n\u003cp>He told the audience to imagine tapping on a virtual wine bottle, “and you can add an information card that shows what the vintage of the wine is and what the rating is and maybe where to get it and maybe in the future even a link to buy it.”\u003c/p>\n\u003cp>In the imaginary world, the possibilities — creative and commercial — are endless.\u003c/p>\n\u003cp>The company is releasing an initial version of “\u003ca href=\"https://www.facebook.com/spaces\">Facebook Spaces\u003c/a>,” a new virtual reality app that lets you hang out with your Facebook friends in VR as 3-D cartoon characters, or avatars. Facebook VR guru Rachel Rubin Franklin explained onstage: The company is using artificial intelligence to suggest how you should look. Though you have the final word, of course. “You can add glasses or facial hair. You can change your eye and hair color,” she explained.\u003c/p>\n\u003cp>When you step back and take in this Facebook keynote, it appears Zuckerberg (and his leadership) are, like the best engineers, deeply excited about the new worlds they can build, but also deeply unsure about how to govern these worlds.\u003c/p>\n\u003cp>Virtual and augmented reality apps are not new. But Ryan Pamplin, vice president of sales at augmented reality company Meta, says in an email that Facebook is “uniquely positioned” to take them from the gamer community to the mainstream.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>He writes: “If you believe Facebook has good intentions and will properly protect user privacy, it’s exciting. If you don’t, then it’s a scary step towards a dystopian future.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s Mark Zuckerberg is affirming his commitment to globalization at a time when that \u003c/span>\u003cspan style=\"font-weight: 400\">ideology is coming under fire in the \u003c/span>\u003cspan style=\"font-weight: 400\">U.S. and some European countries. \u003c/span>\u003c/p>\n\u003cp>“Our greatest opportunities are now global,” Zuckerberg \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10103508221158471/\">wrote in a 5,800-word post on the social network\u003c/a>. “Our greatest challenges also need global responses — like ending terrorism, fighting climate change, and preventing pandemics. Progress now requires humanity coming together not just as cities or nations, but also as a global community.”\u003c/p>\n\u003cp>Zuckerberg’s Thursday post doesn’t name President Trump or the rise of white nationalism and anti-immigration attitudes in the United States. In an interview with \u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">Recode\u003c/a>, he said he’d been mulling over the ideas for a while. But there’s no denying that current events were a motivator.\u003c/p>\n\u003cp>“In times like these, the most important thing we at Facebook can do is develop the social infrastructure to give people the power to build a global community that works for all of us,” Zuckerberg wrote in his post.\u003c/p>\n\u003cp>The mission of creating a global community, or “\u003ca href=\"https://www.cnet.com/news/what-does-facebooks-cult-insignia-really-signify/\">making the world more open and connected,\u003c/a>” has been Facebook’s foundation. It’s an idea that Zuckerberg noted wasn’t controversial when the social network started more than a decade ago. Of course that’s changed, with nationalism and anti-globalization sentiments on the rise in the U.S. and Europe.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Zuckerberg is getting kudos for his positions — being \"\u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">woke\u003c/a>\" — and realizing the immense social power Facebook yields, especially in news. \u003ca href=\"http://www.journalism.org/2016/05/26/news-use-across-social-media-platforms-2016/\">A majority of American adults get their news from Facebook\u003c/a>, according to the Pew Research Center. And Facebook has arguably been key to the success of movements like #blacklivesmatter and the recent Women’s March.\u003c/p>\n\u003cp>But Zuckerberg’s post also displays the naiveté for which Silicon Valley companies routinely get slammed. That is, there’s been a magical thinking that access to information, connecting people and making consumption clickable, in and of themselves, will make the world a better place.\u003c/p>\n\u003cp>In his open letter, Zuckerberg also outlined several other current social problems that Facebook will help solve. Among them: building a supportive and civic-minded community, as well as tackling fake news.\u003c/p>\n\u003cp>Facebook has acknowledged fake news on its platform as a problem and has partnered with fact-checkers to try to filter it out.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“Accuracy of information is very important,” Zuckerberg wrote. “We know there is misinformation and even outright hoax content on Facebook, and we take this very seriously. We've made progress fighting hoaxes the way we fight spam, but we have more work to do.”\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s Mark Zuckerberg is affirming his commitment to globalization at a time when that \u003c/span>\u003cspan style=\"font-weight: 400\">ideology is coming under fire in the \u003c/span>\u003cspan style=\"font-weight: 400\">U.S. and some European countries. \u003c/span>\u003c/p>\n\u003cp>“Our greatest opportunities are now global,” Zuckerberg \u003ca href=\"https://www.facebook.com/notes/mark-zuckerberg/building-global-community/10103508221158471/\">wrote in a 5,800-word post on the social network\u003c/a>. “Our greatest challenges also need global responses — like ending terrorism, fighting climate change, and preventing pandemics. Progress now requires humanity coming together not just as cities or nations, but also as a global community.”\u003c/p>\n\u003cp>Zuckerberg’s Thursday post doesn’t name President Trump or the rise of white nationalism and anti-immigration attitudes in the United States. In an interview with \u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">Recode\u003c/a>, he said he’d been mulling over the ideas for a while. But there’s no denying that current events were a motivator.\u003c/p>\n\u003cp>“In times like these, the most important thing we at Facebook can do is develop the social infrastructure to give people the power to build a global community that works for all of us,” Zuckerberg wrote in his post.\u003c/p>\n\u003cp>The mission of creating a global community, or “\u003ca href=\"https://www.cnet.com/news/what-does-facebooks-cult-insignia-really-signify/\">making the world more open and connected,\u003c/a>” has been Facebook’s foundation. It’s an idea that Zuckerberg noted wasn’t controversial when the social network started more than a decade ago. Of course that’s changed, with nationalism and anti-globalization sentiments on the rise in the U.S. and Europe.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Zuckerberg is getting kudos for his positions — being \"\u003ca href=\"http://www.recode.net/2017/2/16/14637928/facebook-mark-zuckerberg-manifesto-kara-swisher\">woke\u003c/a>\" — and realizing the immense social power Facebook yields, especially in news. \u003ca href=\"http://www.journalism.org/2016/05/26/news-use-across-social-media-platforms-2016/\">A majority of American adults get their news from Facebook\u003c/a>, according to the Pew Research Center. And Facebook has arguably been key to the success of movements like #blacklivesmatter and the recent Women’s March.\u003c/p>\n\u003cp>But Zuckerberg’s post also displays the naiveté for which Silicon Valley companies routinely get slammed. That is, there’s been a magical thinking that access to information, connecting people and making consumption clickable, in and of themselves, will make the world a better place.\u003c/p>\n\u003cp>In his open letter, Zuckerberg also outlined several other current social problems that Facebook will help solve. Among them: building a supportive and civic-minded community, as well as tackling fake news.\u003c/p>\n\u003cp>Facebook has acknowledged fake news on its platform as a problem and has partnered with fact-checkers to try to filter it out.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>“Accuracy of information is very important,” Zuckerberg wrote. “We know there is misinformation and even outright hoax content on Facebook, and we take this very seriously. We've made progress fighting hoaxes the way we fight spam, but we have more work to do.”\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>Facebook CEO Mark Zuckerberg is three years into his second big investment in education reform, after his first investment of $100 million in Newark public schools was \u003ca href=\"http://www.nytimes.com/2015/08/27/business/dealbook/the-melting-of-mark-zuckerbergs-donation-to-newark-schools.html?_r=0\">widely criticized as being a waste of money\u003c/a>. He’s given $120 million to invest in Bay Area schools, but this time he’s choosing to work with programs already claiming success. One is a Bay Area-based network of charter schools called \u003ca href=\"http://summitps.org/schools/california\">Summit\u003c/a> that says it’s redefining how teachers teach.\u003c/p>\n\u003cp>Summit founder Diane Tavenner founded the first school in Redwood City in 2003 after spending 10 years as a teacher. After having grown up in a poor town near Lake Tahoe and seeing many of her classmates not graduate from high school, she wanted to create a school where students would be engaged in their learning and finish successfully.\u003c/p>\n\u003cp>Her idea was to create a program where students meet grade-level goals, but manage their own time and learn lessons to hit those goals -- basically taking tests and completing projects when they feel ready.\u003c/p>\n\u003cp>“Personalized learning, at its heart, is about a student owning and driving their own learning,\" Tavenner explains. \"And connecting their future to what they’re doing every day.\"\u003c/p>\n\u003cp>It was a fresh idea, but it started out with a low technology threshold to support it.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“Over the years we got better and technology got better. Those Word docs became PDFs and then Google Docs,\" she says.\u003c/p>\n\u003cp>At first, Summit teachers were personalizing learning the old-fashioned way -- using worksheets to keep track of students' progress.\u003c/p>\n\u003cp>As her charter network expanded from its single Redwood City location to more locations in California and Washington, they needed a better way to share data. In 2012, she hired an engineer to create a platform all her schools could use -- students, teachers and parents alike, from anywhere.\u003c/p>\n\u003cp>Then in 2014, lightning struck. Mark Zuckerberg showed up to tour a Summit school.\u003c/p>\n\u003cp>“Mark said to me, 'Can I meet your engineering team?' And I said ‘Oh, sure, here’s Sam,’ and he said, 'Just one?' \" Tavenner recalls. “And he said, ‘What you’re doing is really important, and I’d love to help you. What Facebook does well is engineering, so how about we give you some engineering support so you can make this better?’ ”\u003c/p>\n\u003cfigure id=\"attachment_11233195\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/IMG_1493-800x600.jpg\">\u003cimg class=\"size-medium wp-image-11233195\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/IMG_1493-800x600-800x600.jpg\" alt=\"Students mill about the atrium of Summit Prep in Redwood City.\" width=\"800\" height=\"600\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-160x120.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-240x180.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-375x281.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Students mill about the atrium of Summit Prep in Redwood City. \u003ccite>(Sarah Tan/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Zuckerberg put a team of engineers to work inside Summit. Today, the schools can process student data on the spot. Teachers get up-to-the-minute feedback about how quickly students are learning, and they can also talk directly to the engineers about how they’d like the program shaped to better meet their classroom needs.\u003c/p>\n\u003cp>\u003cstrong>In National Rollout, One Size Does Not Fit All\u003c/strong>\u003c/p>\n\u003cp>Today, more than 100 schools across the country use the Facebook-Summit platform free of cost. Oakland Urban Promise Academy is one of those schools.\u003c/p>\n\u003cp>Veteran Oakland teacher Lisa Hiltbrand said the program has given her more time to respond individually to students, but it hasn’t been without problems.\u003c/p>\n\u003cp>\"The majority of our students are second-language learners, and many of them are reading multiple years below grade level,” Hiltbrand says. “So we’ve had to do a lot of modification around that.”\u003c/p>\n\u003cp>For students, the program can take some getting used to. Edgar Anaya is a senior at a Summit school in Redwood City who has been working in Summit’s personalized learning setting for three years.\u003c/p>\n\u003cp>“In middle school, my teacher kind of told me what to do. There was always that guidance there. Transitioning to Summit, it was more on me to do my work,” Anaya says. \"I was falling behind, and it wasn’t really anyone’s fault but mine.”\u003c/p>\n\u003cp>He adds that he will definitely continue to use the skills he’s learned at Summit after he graduates.\u003c/p>\n\u003cp>“Next year, I’ll be a freshman in college, and I think it’s a great way to hold myself accountable, focus my learning on what I want,” he says.\u003c/p>\n\u003cp>Facebook isn’t the only company helping schools develop programs to connect parents, students and teachers. Companies like Blackboard and Khan Academy offer ways for students to learn online at their own pace, and also give teachers and parents a way to check in on a student’s progress. Some charge schools to use their platform; some don't.\u003c/p>\n\u003cp>\u003cstrong>Critics Worry About Student Data Mining\u003c/strong>\u003c/p>\n\u003cp>Michael Feldstein, an education technology consultant at MindWires Consulting, says the term “personalized learning\" is overhyped.\u003c/p>\n\u003cp>“The first thing you need to understand about the industry is 'personalized learning' is a marketing term,” he says.\u003c/p>\n\u003cp>He adds that although Facebook’s intentions with Summit seem well-meaning, the program does collect a lot of data about students.\u003c/p>\n\u003cp>“It’s important with any system like this to have a very clear, legally binding understanding of what will and will not happen with that data. And it’s even more important where the company’s motivation isn’t clear,” Feldstein says.\u003c/p>\n\u003cp>His business partner, Phil Hill, likewise cautions people against thinking of\u003ca href=\"https://www.summitlearning.org/\"> the Facebook-Summit platform\u003c/a>, or any personalized learning platform, as a silver bullet.\u003c/p>\n\u003cp>“Technology shows a lot of promise: real opportunity, real need,” Hill says of classrooms today. But the technology should serve the needs of excellent teachers. “This isn’t magic technology, it’s technology enabling teaching.”\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>While both agree that they believe Facebook’s venture with Summit is philanthropic at the moment, they say it’s good to keep a healthy amount of skepticism as this new education platform is rolled out across the country.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook CEO Mark Zuckerberg is three years into his second big investment in education reform, after his first investment of $100 million in Newark public schools was \u003ca href=\"http://www.nytimes.com/2015/08/27/business/dealbook/the-melting-of-mark-zuckerbergs-donation-to-newark-schools.html?_r=0\">widely criticized as being a waste of money\u003c/a>. He’s given $120 million to invest in Bay Area schools, but this time he’s choosing to work with programs already claiming success. One is a Bay Area-based network of charter schools called \u003ca href=\"http://summitps.org/schools/california\">Summit\u003c/a> that says it’s redefining how teachers teach.\u003c/p>\n\u003cp>Summit founder Diane Tavenner founded the first school in Redwood City in 2003 after spending 10 years as a teacher. After having grown up in a poor town near Lake Tahoe and seeing many of her classmates not graduate from high school, she wanted to create a school where students would be engaged in their learning and finish successfully.\u003c/p>\n\u003cp>Her idea was to create a program where students meet grade-level goals, but manage their own time and learn lessons to hit those goals -- basically taking tests and completing projects when they feel ready.\u003c/p>\n\u003cp>“Personalized learning, at its heart, is about a student owning and driving their own learning,\" Tavenner explains. \"And connecting their future to what they’re doing every day.\"\u003c/p>\n\u003cp>It was a fresh idea, but it started out with a low technology threshold to support it.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“Over the years we got better and technology got better. Those Word docs became PDFs and then Google Docs,\" she says.\u003c/p>\n\u003cp>At first, Summit teachers were personalizing learning the old-fashioned way -- using worksheets to keep track of students' progress.\u003c/p>\n\u003cp>As her charter network expanded from its single Redwood City location to more locations in California and Washington, they needed a better way to share data. In 2012, she hired an engineer to create a platform all her schools could use -- students, teachers and parents alike, from anywhere.\u003c/p>\n\u003cp>Then in 2014, lightning struck. Mark Zuckerberg showed up to tour a Summit school.\u003c/p>\n\u003cp>“Mark said to me, 'Can I meet your engineering team?' And I said ‘Oh, sure, here’s Sam,’ and he said, 'Just one?' \" Tavenner recalls. “And he said, ‘What you’re doing is really important, and I’d love to help you. What Facebook does well is engineering, so how about we give you some engineering support so you can make this better?’ ”\u003c/p>\n\u003cfigure id=\"attachment_11233195\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/IMG_1493-800x600.jpg\">\u003cimg class=\"size-medium wp-image-11233195\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/12/IMG_1493-800x600-800x600.jpg\" alt=\"Students mill about the atrium of Summit Prep in Redwood City.\" width=\"800\" height=\"600\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-160x120.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-240x180.jpg 240w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-375x281.jpg 375w, https://ww2.kqed.org/app/uploads/sites/10/2016/12/IMG_1493-800x600-520x390.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Students mill about the atrium of Summit Prep in Redwood City. \u003ccite>(Sarah Tan/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Zuckerberg put a team of engineers to work inside Summit. Today, the schools can process student data on the spot. Teachers get up-to-the-minute feedback about how quickly students are learning, and they can also talk directly to the engineers about how they’d like the program shaped to better meet their classroom needs.\u003c/p>\n\u003cp>\u003cstrong>In National Rollout, One Size Does Not Fit All\u003c/strong>\u003c/p>\n\u003cp>Today, more than 100 schools across the country use the Facebook-Summit platform free of cost. Oakland Urban Promise Academy is one of those schools.\u003c/p>\n\u003cp>Veteran Oakland teacher Lisa Hiltbrand said the program has given her more time to respond individually to students, but it hasn’t been without problems.\u003c/p>\n\u003cp>\"The majority of our students are second-language learners, and many of them are reading multiple years below grade level,” Hiltbrand says. “So we’ve had to do a lot of modification around that.”\u003c/p>\n\u003cp>For students, the program can take some getting used to. Edgar Anaya is a senior at a Summit school in Redwood City who has been working in Summit’s personalized learning setting for three years.\u003c/p>\n\u003cp>“In middle school, my teacher kind of told me what to do. There was always that guidance there. Transitioning to Summit, it was more on me to do my work,” Anaya says. \"I was falling behind, and it wasn’t really anyone’s fault but mine.”\u003c/p>\n\u003cp>He adds that he will definitely continue to use the skills he’s learned at Summit after he graduates.\u003c/p>\n\u003cp>“Next year, I’ll be a freshman in college, and I think it’s a great way to hold myself accountable, focus my learning on what I want,” he says.\u003c/p>\n\u003cp>Facebook isn’t the only company helping schools develop programs to connect parents, students and teachers. Companies like Blackboard and Khan Academy offer ways for students to learn online at their own pace, and also give teachers and parents a way to check in on a student’s progress. Some charge schools to use their platform; some don't.\u003c/p>\n\u003cp>\u003cstrong>Critics Worry About Student Data Mining\u003c/strong>\u003c/p>\n\u003cp>Michael Feldstein, an education technology consultant at MindWires Consulting, says the term “personalized learning\" is overhyped.\u003c/p>\n\u003cp>“The first thing you need to understand about the industry is 'personalized learning' is a marketing term,” he says.\u003c/p>\n\u003cp>He adds that although Facebook’s intentions with Summit seem well-meaning, the program does collect a lot of data about students.\u003c/p>\n\u003cp>“It’s important with any system like this to have a very clear, legally binding understanding of what will and will not happen with that data. And it’s even more important where the company’s motivation isn’t clear,” Feldstein says.\u003c/p>\n\u003cp>His business partner, Phil Hill, likewise cautions people against thinking of\u003ca href=\"https://www.summitlearning.org/\"> the Facebook-Summit platform\u003c/a>, or any personalized learning platform, as a silver bullet.\u003c/p>\n\u003cp>“Technology shows a lot of promise: real opportunity, real need,” Hill says of classrooms today. But the technology should serve the needs of excellent teachers. “This isn’t magic technology, it’s technology enabling teaching.”\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>While both agree that they believe Facebook’s venture with Summit is philanthropic at the moment, they say it’s good to keep a healthy amount of skepticism as this new education platform is rolled out across the country.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"slug": "from-hate-speech-to-fake-news-the-content-crisis-facing-mark-zuckerberg",
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"content": "\u003cp>\u003cem>\u003cstrong>Editor’s Note:\u003c/strong> This story contains images and language that some readers may find disturbing.\u003c/em>\u003c/p>\n\u003cp>Mark Zuckerberg — one of the most insightful, adept leaders in the business world — has a problem. It’s a problem he has been slow to acknowledge, even though it has become more apparent by the day.\u003c/p>\n\u003cp>Several current and former Facebook employees tell NPR there is a lot of internal turmoil about how the platform does and doesn’t censor content that users find offensive. And outside Facebook, the public is regularly confounded by the company’s decisions — around controversial posts and around fake news.\u003c/p>\n\u003cp>(Did \u003ca href=\"http://www.snopes.com/pope-francis-donald-trump-endorsement/\">Pope Francis really endorse\u003c/a> Donald Trump? Does Hillary Clinton really have a \u003ca href=\"http://eaglerising.com/36880/a-hillary-clinton-administration-may-be-entirely-run-by-a-figurehead/\">body double\u003c/a>?)\u003c/p>\n\u003cp>Behind whatever the controversy of the moment happens to be, there’s a deep-seated problem. The problem is this: At age 19, the then-boy genius started a social network that was basically a tech-savvy way to \u003ca href=\"https://www.theguardian.com/technology/2007/jul/25/media.newmedia\">check out classmates\u003c/a> in school. Then, over the course of 12 years, he made some very strategic decisions that have morphed Facebook into the most powerful distributor on Earth — the new front page of the news for \u003ca href=\"https://newsroom.fb.com/company-info/\">more than 1 billion\u003c/a> people every day. But Zuckerberg didn’t sign up to head a media company — as in, one that has to make editorial judgments.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/495827410/502402451\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>He and his team have made a very complex set of contradictory rules — a bias toward restricted speech for regular users, and toward free speech for “news” (real or fake). And the company relies on a sprawling army of subcontractors to enforce the rules. People involved in trying to make it work say they’re in way over their heads. As one employee put it, “We started out of a college dorm. I mean, c’mon, we’re Facebook. We never wanted to deal with this s***.”\u003c/p>\n\u003cp>\u003cstrong>Subcontractors running the show\u003c/strong>\u003c/p>\n\u003cp>NPR got the official version of how the company censors and leaves up content this summer when Facebook’s head of policy, Monika Bickert, agreed to a phone interview. We spoke with 10 current and former employees total, on the record and on background, for this investigation.\u003c/p>\n\u003cp>It’s hard to remember this sometimes, but Facebook has never claimed to be a free-speech platform. The company is trying to create a safe space where, unlike on Twitter, people can share without being trolled or shamed. Bickert is in charge of setting the content policies. The \u003ca href=\"https://www.facebook.com/communitystandards\">Community Standards\u003c/a>, which are posted online, are the rules for everyday users.\u003c/p>\n\u003cp>She explained that when a user reports a piece of content that might be offensive, the company exercises its power to censor with precision.\u003c/p>\n\u003cp>[contextly_sidebar id=”rW0OoouzHwixJ3pMYhx8Zi9oUCslrao5″]\u003c/p>\n\u003cp>“Context is so important. It’s critical when we are looking to determine whether or not something is hate speech, or a credible threat of violence,” she said. “We look at how a specific person shared a specific post or word or photo to Facebook. So we’re looking to see why did this particular share happen on Facebook? Why did this particular post happen?”\u003c/p>\n\u003cp>However, three of Bickert’s former colleagues tell a very different story of how Facebook deals with controversial content. They and others declined to be named for fear of job repercussions (at Facebook or at their current employers, also internet companies), but their descriptions are consistent with each other.\u003c/p>\n\u003cp>When a user flags a post on Facebook — whether it’s a picture, video or text post — it goes to a little-known division called the “community operations team.”\u003c/p>\n\u003caside class=\"pullquote alignright\">‘You have to use judgment, in a system that doesn’t give you the time to make a real judgment.’\u003c/aside>\n\u003cp>In 2010, the sources say, the team had a couple hundred workers in five countries. Facebook found it needed more hands on deck. After trying crowdsourcing solutions like CrowdFlower, the company turned to the consulting firm Accenture to put together a dedicated team of subcontractors. Sources say the team is now several thousand people, with some of the largest offices in Manila, the Philippines, and Warsaw, Poland.\u003c/p>\n\u003cp>Current and former employees of Facebook say that they’ve observed these subcontractors in action; that they are told to go fast — very fast; that they’re evaluated on speed; and that on average, a worker makes a decision about a piece of flagged content once every 10 seconds.\u003c/p>\n\u003cp>Let’s do a back-of-the-envelope calculation. Say a worker is doing an eight-hour shift, at the rate of one post per 10 seconds. That means they’re clearing 2,880 posts a day per person. When NPR ran these numbers by current and former employees, they said that sounds reasonable.\u003c/p>\n\u003cp>A Facebook spokesperson says response times vary widely, depending on what is being reported; that the vast majority of flagged content is not removed; and that the numbers are off. Facebook did not provide alternative numbers.\u003c/p>\n\u003cp>[contextly_sidebar id=”GHUFwakLngKMdaqXezKhADivYvtrrydc”]\u003c/p>\n\u003cp>If the sources — who have firsthand knowledge and spoke separately with NPR — are correct, then this may be the biggest editing — aka censorship — operation in the history of media. All the while, Facebook leaders insist they’re just running a “platform,” free of human judgment.\u003c/p>\n\u003cp>A person who worked on this area of “content management” for Facebook (as an employee, not a subcontractor) says most of the content you see falls neatly into categories that don’t need deep reflection: “That’s an erect penis. Check.” So it’s not like the workers are analyzing every single one in detail.\u003c/p>\n\u003cp>The problem is that simple and complex items all go into the same big pile. So, the source says, “you go on autopilot” and don’t realize when “you have to use judgment, in a system that doesn’t give you the time to make a real judgment.”\u003c/p>\n\u003cp>A classic case is something like “Becky looks pregnant.” It could be cyberbullying or a compliment. The subcontractor “pretty much tosses a coin,” the source says.\u003c/p>\n\u003cp>Here’s another huge barrier. Because of privacy laws and technical glitches (such as a post that is truncated to show only part of the conversation), the subcontractors typically don’t get to see the full context — to which Bickert referred so often.\u003c/p>\n\u003cp>\u003cstrong>Frequent errors\u003c/strong>\u003c/p>\n\u003cp>That could be the cause of frequent errors.\u003c/p>\n\u003cp>NPR decided to stress-test the system by flagging nearly 200 posts that could be considered hate speech — specifically, attacks against blacks and against whites in the U.S. We found that Facebook subcontractors were not consistent and made numerous mistakes, including in instances where a user calls for violence.\u003c/p>\n\u003cp>We say they were mistakes because the company changed its position in dozens of instances, removing some and restoring others — either when we flagged it a second time through the automated system or brought it to the attention of Facebook headquarters in Menlo Park.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178624\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178624\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/FBNPR800-800x949.jpg\" alt=\"A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook's subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed.\" width=\"800\" height=\"949\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-160x190.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-240x285.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-375x445.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-520x617.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook’s subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One user shares a video of a police officer kicking someone on the ground, and another says they “need to start organizing and sniping these bitches.” This is a call to shoot cops.\u003c/p>\n\u003cp>And it’s occurring in a very specific context: days after \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/07/07/485066807/police-stop-ends-in-black-mans-death-aftermath-is-livestreamed-online-video\">Philando Castile\u003c/a> was shot and killed by an officer (the shooting’s aftermath was live-streamed on Facebook); and in a city in Minnesota that’s just a few miles away from where Castile lay bleeding.\u003c/p>\n\u003cp>The subcontractors did not remove the post. When NPR emailed Facebook headquarters about it, a spokesperson said they made a mistake and the post should have been removed.\u003c/p>\n\u003cp>One source tells NPR that the subcontractor “likely” could not see the full post if just the comment was flagged, could not see the profile of the user or even view the video to which the user was responding — again for privacy or technical reasons.\u003c/p>\n\u003cp>Different projects within Facebook have to compete fiercely for engineering talent, and have to make the case that their to-do list is worth expensive company resources. Two sources say that over the years, it’s been hard to make that case for fixing the editing system.\u003c/p>\n\u003cfigure id=\"attachment_11178627\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178627\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg\" alt=\"Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials.\" width=\"800\" height=\"574\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-160x115.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-240x172.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-375x269.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-520x373.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800.jpg 813w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR shared many posts with the company to get specific feedback on why something stayed up or was taken down. This post, with the hashtag #blacklivesdontmatter, was left up. The spokesperson says it should have been removed, but the reviewer’s perspective is not the same as a regular Facebook user; and because the company is protecting privacy, reviewers don’t have access to everything, which \u003cem>can\u003c/em> affect their judgments. Also, the spokesperson says, reviewers don’t have the time a person at Facebook headquarters or at NPR may have to make a decision.\u003c/p>\n\u003cp>Another spokesperson notes that just because the reviewer has a limited view does not mean Bickert’s description is incorrect — that the two versions of the process are not mutually exclusive.\u003c/p>\n\u003cp>\u003cstrong>A restrictive platform\u003c/strong>\u003c/p>\n\u003cp>NPR also finds, interestingly, that Facebook can be strict.\u003c/p>\n\u003cp>Think of it this way. Every media outlet has its own culture and voice. If \u003cem>The New York Times \u003c/em>is urban liberal, Fox News is conservative, and Playboy is racy, you could say Facebook aspires to be nice — a global brand that’s as easy to swallow as Coca-Cola. (In this provocative \u003ca href=\"http://shorensteincenter.org/jeffrey-rosen-future-of-free-speech-in-a-digital-world/\">talk at Harvard’s Shorenstein Center\u003c/a>, law professor and author Jeffrey Rosen says Facebook favors “civility” over “liberty.”)\u003c/p>\n\u003cp>The bias is evident in these real-life examples:\u003c/p>\n\u003cfigure id=\"attachment_11178629\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178629\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg\" alt=\"One example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"428\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-160x86.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-240x128.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-375x201.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-520x278.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-280x150.jpg 280w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85.jpg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">One example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cfigure id=\"attachment_11178632\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178632\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/SadisticCap-800x301.jpg\" alt=\"A second example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"301\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-160x60.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-240x90.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-375x141.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-520x196.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A second example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR asked two newsroom veterans to put themselves in the position of a Facebook content arbiter. We don’t have access to Facebook’s internal guidance on hate speech, so they had to rely on their own judgment and familiarity with Facebook as users.\u003c/p>\n\u003cp>Lynette Clemetson, formerly with NPR and now at the University of Michigan, says of Post 1, “now that’s just dumb.” Post 2, she says, sounds like a “rant.” Chip Mahaney, a former managing editor at a Fox television station, agrees. Both experts venture to guess that the posts are acceptable speech on the platform.\u003c/p>\n\u003cp>To their surprise, they’re not.\u003c/p>\n\u003cp>When NPR flagged the posts, Facebook censors decided to take them down. The spokesperson explains to NPR: It’s OK to use racial slurs when being self-referential. A black person can say things like “my niggers.” But no one can use a slur to attack an individual or group. That’s prohibited. A white person cannot use the word “nigger” to mock or attack blacks. Blacks can’t use “crakkker” (in whatever spelling) to offend whites.\u003c/p>\n\u003cp>\u003cstrong>Wiggle room in pictures\u003c/strong>\u003c/p>\n\u003cp>But there are so many caveats and exceptions — particularly when it comes to interpreting images and videos.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178634\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178634\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg\" alt=\"This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed.\" width=\"800\" height=\"413\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-160x83.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-960x496.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-240x124.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-375x194.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-520x269.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85.jpg 995w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>This is a noose, the kind used to hang slaves. Beside it is a sign. While the letters are faded, you can make out the words: “Nigger swing set.” It was shared by a user named “White Lives Matter 2.”\u003c/p>\n\u003cp>The news veterans would take it down. Clemetson says it’s not quite a call to violent action, but it’s certainly a reference to past action. “It’s a reference to lynching — and making a joke of lynching.” Mahaney says this is “obviously a pretty difficult picture to look at” and his instinct is, unless there’s a deeper context, “I would say it has no place on here.”\u003c/p>\n\u003cp>Facebook left it up, and stands by that decision.\u003c/p>\n\u003cp>The spokesperson explains this historical reference doesn’t have a human victim clearly depicted. If the image included a person, a specific subject of a hate crime, then it would be removed.\u003c/p>\n\u003cp>The spokesperson also made a claim that has not panned out: that in some situations, like this one, Facebook requires the user who created the page to add their real name to the “about” section. By removing anonymity, the hope is, people will be more thoughtful about what they post.\u003c/p>\n\u003cp>The spokesperson says “White Lives Matter 2” was told to identify him or herself promptly. Yet more than a month after NPR flagged the post, it hadn’t happened — yet another way Facebook’s enforcement mechanism is broken.\u003c/p>\n\u003cp>\u003cstrong>With news, a double standard emerges\u003c/strong>\u003c/p>\n\u003cp>If the user rules weren’t nuanced enough, add to that a new plot line: CEO Zuckerberg decided to forge partnerships with news media to make his social network the most powerful distributor of news on Earth. (Facebook pays NPR and other news organizations to produce live videos for its site.)\u003c/p>\n\u003cp>What Facebook has found in the process is that it’s much harder to censor high-profile newsmakers than it is to censor regular users. As one source says, “Whoever screams the loudest gets our attention. We react.”\u003c/p>\n\u003cp>And that’s making newsworthy content a whole other category.\u003c/p>\n\u003cp>Consider the scandals around “Napalm Girl” and Donald Trump. In the first, Facebook was slammed for not allowing users to share \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/09/09/493267919/after-facebook-censors-iconic-photo-norwegian-newspaper-pushes-back\">a Pulitzer Prize-winning photo\u003c/a> because it showed child nudity. In the second, Facebook came under criticism for allowing Donald Trump \u003ca href=\"http://www.businessinsider.com/facebook-employees-wanted-to-block-donald-trump-report-2016-10\">to call for a ban on Muslims\u003c/a> coming to the U.S. — what is clearly hate speech under their regular rules, according to two former employees and a current one. One source said, “He hadn’t even won the Republican primary yet. What we decided mattered.”\u003c/p>\n\u003cp>In both cases, the company caved to public pressure and decided to bend the rules. The source says both decisions were “highly controversial” among employees; and they signal that Facebook leadership is feeling pressure to move toward a free-speech standard for news distribution.\u003c/p>\n\u003cp>How to define news is a huge source of controversy — not just with the elections, but with every charged moment. After Trump won, some critics blamed fake news on Facebook for the election’s outcome. (\u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Zuckerberg dismisses that idea\u003c/a>). After Philando Castile was shot by police, his video disappeared from Facebook. The company says it was “a glitch” and restored it. And the concern over its removal is part of an \u003ca href=\"http://fortune.com/2016/08/05/facebook-video-police/\">ongoing debate\u003c/a> about what police-civilian standoffs should be live-streamed.\u003c/p>\n\u003cp>\u003cstrong>What now?\u003c/strong>\u003c/p>\n\u003cp>Some in Silicon Valley dismiss the criticisms against Facebook as schadenfreude: Just like taxi drivers don’t like Uber, legacy media envies the success of the social platform and enjoys seeing its leadership on the hot seat.\u003c/p>\n\u003cp>A former employee is not so dismissive and says there is a cultural problem, a stubborn blindness at Facebook and other leading internet companies like Twitter. The source says: “The hardest problems these companies face aren’t technological. They are ethical, and there’s not as much rigor in how it’s done.”\u003c/p>\n\u003cp>At a values level, some experts point out, Facebook has to decide if its solution is free speech (the more people post, the more the truth rises), or clear restrictions.\u003c/p>\n\u003cp>And technically, there’s no shortage of ideas about how to fix the process.\u003c/p>\n\u003cp>A former employee says speech is so complex, you can’t expect Facebook to arrive at the same decision each and every time; but you can expect a company that consistently ranks among the 10 most valuable on Earth, by market cap, to put more thought and resources into its censorship machine.\u003c/p>\n\u003cp>The source argues Facebook could afford to make content management regional — have decisions come from the same country in which a post occurs.\u003c/p>\n\u003cp>Speech norms are highly regional. When Facebook first opened its offices in Hyderabad, India, a former employee says, the guidance the reviewers got was to remove sexual content. In a test run, they ended up removing French kissing. Senior management was blown away. The Indian reviewers were doing something Facebook did not expect but which makes perfect sense for local norms.\u003c/p>\n\u003cp>Harvard business professor Ben Edelman says Facebook could invest engineering resources into categorizing the posts. “It makes no sense at all,” he says, that when a piece of content is flagged, it goes into one long line. The company could have the algorithm track what flagged content is getting the most circulation and move that up in the queue, he suggests.\u003c/p>\n\u003cp>Zuckerberg finds himself at the helm of a company that started as a tech company — run by algorithms, free of human judgment, the mythology went. And now he’s just so clearly the CEO of a media company — replete with highly complex rules (What is hate speech anyway?); with double standards (If it’s “news” it stays, if it’s a rant it goes); and with an enforcement mechanism that is set up to fail.\u003c/p>\n\u003cp>\u003cem>Gabriela Mejias and Justina Vasquez contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Copyright 2016 NPR. To see more, visit \u003ca href=\"http://www.npr.org/\" target=\"_blank\" rel=\"noopener\">NPR.org\u003c/a>.\u003c/p>\n\n",
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"title": "From Hate Speech to Fake News: the Content Crisis Facing Mark Zuckerberg | KQED",
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"headline": "From Hate Speech to Fake News: the Content Crisis Facing Mark Zuckerberg",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cem>\u003cstrong>Editor’s Note:\u003c/strong> This story contains images and language that some readers may find disturbing.\u003c/em>\u003c/p>\n\u003cp>Mark Zuckerberg — one of the most insightful, adept leaders in the business world — has a problem. It’s a problem he has been slow to acknowledge, even though it has become more apparent by the day.\u003c/p>\n\u003cp>Several current and former Facebook employees tell NPR there is a lot of internal turmoil about how the platform does and doesn’t censor content that users find offensive. And outside Facebook, the public is regularly confounded by the company’s decisions — around controversial posts and around fake news.\u003c/p>\n\u003cp>(Did \u003ca href=\"http://www.snopes.com/pope-francis-donald-trump-endorsement/\">Pope Francis really endorse\u003c/a> Donald Trump? Does Hillary Clinton really have a \u003ca href=\"http://eaglerising.com/36880/a-hillary-clinton-administration-may-be-entirely-run-by-a-figurehead/\">body double\u003c/a>?)\u003c/p>\n\u003cp>Behind whatever the controversy of the moment happens to be, there’s a deep-seated problem. The problem is this: At age 19, the then-boy genius started a social network that was basically a tech-savvy way to \u003ca href=\"https://www.theguardian.com/technology/2007/jul/25/media.newmedia\">check out classmates\u003c/a> in school. Then, over the course of 12 years, he made some very strategic decisions that have morphed Facebook into the most powerful distributor on Earth — the new front page of the news for \u003ca href=\"https://newsroom.fb.com/company-info/\">more than 1 billion\u003c/a> people every day. But Zuckerberg didn’t sign up to head a media company — as in, one that has to make editorial judgments.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" src=\"https://www.npr.org/player/embed/495827410/502402451\" width=\"100%\" height=\"290\" frameborder=\"0\" scrolling=\"no\" title=\"NPR embedded audio player\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>He and his team have made a very complex set of contradictory rules — a bias toward restricted speech for regular users, and toward free speech for “news” (real or fake). And the company relies on a sprawling army of subcontractors to enforce the rules. People involved in trying to make it work say they’re in way over their heads. As one employee put it, “We started out of a college dorm. I mean, c’mon, we’re Facebook. We never wanted to deal with this s***.”\u003c/p>\n\u003cp>\u003cstrong>Subcontractors running the show\u003c/strong>\u003c/p>\n\u003cp>NPR got the official version of how the company censors and leaves up content this summer when Facebook’s head of policy, Monika Bickert, agreed to a phone interview. We spoke with 10 current and former employees total, on the record and on background, for this investigation.\u003c/p>\n\u003cp>It’s hard to remember this sometimes, but Facebook has never claimed to be a free-speech platform. The company is trying to create a safe space where, unlike on Twitter, people can share without being trolled or shamed. Bickert is in charge of setting the content policies. The \u003ca href=\"https://www.facebook.com/communitystandards\">Community Standards\u003c/a>, which are posted online, are the rules for everyday users.\u003c/p>\n\u003cp>She explained that when a user reports a piece of content that might be offensive, the company exercises its power to censor with precision.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>“Context is so important. It’s critical when we are looking to determine whether or not something is hate speech, or a credible threat of violence,” she said. “We look at how a specific person shared a specific post or word or photo to Facebook. So we’re looking to see why did this particular share happen on Facebook? Why did this particular post happen?”\u003c/p>\n\u003cp>However, three of Bickert’s former colleagues tell a very different story of how Facebook deals with controversial content. They and others declined to be named for fear of job repercussions (at Facebook or at their current employers, also internet companies), but their descriptions are consistent with each other.\u003c/p>\n\u003cp>When a user flags a post on Facebook — whether it’s a picture, video or text post — it goes to a little-known division called the “community operations team.”\u003c/p>\n\u003caside class=\"pullquote alignright\">‘You have to use judgment, in a system that doesn’t give you the time to make a real judgment.’\u003c/aside>\n\u003cp>In 2010, the sources say, the team had a couple hundred workers in five countries. Facebook found it needed more hands on deck. After trying crowdsourcing solutions like CrowdFlower, the company turned to the consulting firm Accenture to put together a dedicated team of subcontractors. Sources say the team is now several thousand people, with some of the largest offices in Manila, the Philippines, and Warsaw, Poland.\u003c/p>\n\u003cp>Current and former employees of Facebook say that they’ve observed these subcontractors in action; that they are told to go fast — very fast; that they’re evaluated on speed; and that on average, a worker makes a decision about a piece of flagged content once every 10 seconds.\u003c/p>\n\u003cp>Let’s do a back-of-the-envelope calculation. Say a worker is doing an eight-hour shift, at the rate of one post per 10 seconds. That means they’re clearing 2,880 posts a day per person. When NPR ran these numbers by current and former employees, they said that sounds reasonable.\u003c/p>\n\u003cp>A Facebook spokesperson says response times vary widely, depending on what is being reported; that the vast majority of flagged content is not removed; and that the numbers are off. Facebook did not provide alternative numbers.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>If the sources — who have firsthand knowledge and spoke separately with NPR — are correct, then this may be the biggest editing — aka censorship — operation in the history of media. All the while, Facebook leaders insist they’re just running a “platform,” free of human judgment.\u003c/p>\n\u003cp>A person who worked on this area of “content management” for Facebook (as an employee, not a subcontractor) says most of the content you see falls neatly into categories that don’t need deep reflection: “That’s an erect penis. Check.” So it’s not like the workers are analyzing every single one in detail.\u003c/p>\n\u003cp>The problem is that simple and complex items all go into the same big pile. So, the source says, “you go on autopilot” and don’t realize when “you have to use judgment, in a system that doesn’t give you the time to make a real judgment.”\u003c/p>\n\u003cp>A classic case is something like “Becky looks pregnant.” It could be cyberbullying or a compliment. The subcontractor “pretty much tosses a coin,” the source says.\u003c/p>\n\u003cp>Here’s another huge barrier. Because of privacy laws and technical glitches (such as a post that is truncated to show only part of the conversation), the subcontractors typically don’t get to see the full context — to which Bickert referred so often.\u003c/p>\n\u003cp>\u003cstrong>Frequent errors\u003c/strong>\u003c/p>\n\u003cp>That could be the cause of frequent errors.\u003c/p>\n\u003cp>NPR decided to stress-test the system by flagging nearly 200 posts that could be considered hate speech — specifically, attacks against blacks and against whites in the U.S. We found that Facebook subcontractors were not consistent and made numerous mistakes, including in instances where a user calls for violence.\u003c/p>\n\u003cp>We say they were mistakes because the company changed its position in dozens of instances, removing some and restoring others — either when we flagged it a second time through the automated system or brought it to the attention of Facebook headquarters in Menlo Park.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178624\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178624\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/FBNPR800-800x949.jpg\" alt=\"A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook's subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed.\" width=\"800\" height=\"949\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-160x190.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-240x285.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-375x445.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/FBNPR800-520x617.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A comment on this post (indicated by the light gray text) was flagged by NPR. Facebook’s subcontractors did not remove the comment, but after being pressed further, a spokesperson said they made a mistake and it should have been removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>One user shares a video of a police officer kicking someone on the ground, and another says they “need to start organizing and sniping these bitches.” This is a call to shoot cops.\u003c/p>\n\u003cp>And it’s occurring in a very specific context: days after \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/07/07/485066807/police-stop-ends-in-black-mans-death-aftermath-is-livestreamed-online-video\">Philando Castile\u003c/a> was shot and killed by an officer (the shooting’s aftermath was live-streamed on Facebook); and in a city in Minnesota that’s just a few miles away from where Castile lay bleeding.\u003c/p>\n\u003cp>The subcontractors did not remove the post. When NPR emailed Facebook headquarters about it, a spokesperson said they made a mistake and the post should have been removed.\u003c/p>\n\u003cp>One source tells NPR that the subcontractor “likely” could not see the full post if just the comment was flagged, could not see the profile of the user or even view the video to which the user was responding — again for privacy or technical reasons.\u003c/p>\n\u003cp>Different projects within Facebook have to compete fiercely for engineering talent, and have to make the case that their to-do list is worth expensive company resources. Two sources say that over the years, it’s been hard to make that case for fixing the editing system.\u003c/p>\n\u003cfigure id=\"attachment_11178627\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178627\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg\" alt=\"Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials.\" width=\"800\" height=\"574\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-800x574.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-160x115.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-240x172.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-375x269.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800-520x373.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/WLM800.jpg 813w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Of posts that NPR flagged, this one, with the hashtag #blacklivesdontmatter, was left up erroneously, according to Facebook officials. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR shared many posts with the company to get specific feedback on why something stayed up or was taken down. This post, with the hashtag #blacklivesdontmatter, was left up. The spokesperson says it should have been removed, but the reviewer’s perspective is not the same as a regular Facebook user; and because the company is protecting privacy, reviewers don’t have access to everything, which \u003cem>can\u003c/em> affect their judgments. Also, the spokesperson says, reviewers don’t have the time a person at Facebook headquarters or at NPR may have to make a decision.\u003c/p>\n\u003cp>Another spokesperson notes that just because the reviewer has a limited view does not mean Bickert’s description is incorrect — that the two versions of the process are not mutually exclusive.\u003c/p>\n\u003cp>\u003cstrong>A restrictive platform\u003c/strong>\u003c/p>\n\u003cp>NPR also finds, interestingly, that Facebook can be strict.\u003c/p>\n\u003cp>Think of it this way. Every media outlet has its own culture and voice. If \u003cem>The New York Times \u003c/em>is urban liberal, Fox News is conservative, and Playboy is racy, you could say Facebook aspires to be nice — a global brand that’s as easy to swallow as Coca-Cola. (In this provocative \u003ca href=\"http://shorensteincenter.org/jeffrey-rosen-future-of-free-speech-in-a-digital-world/\">talk at Harvard’s Shorenstein Center\u003c/a>, law professor and author Jeffrey Rosen says Facebook favors “civility” over “liberty.”)\u003c/p>\n\u003cp>The bias is evident in these real-life examples:\u003c/p>\n\u003cfigure id=\"attachment_11178629\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178629\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg\" alt=\"One example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"428\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-800x428.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-160x86.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-240x128.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-375x201.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-520x278.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85-280x150.jpg 280w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/smack-cheese-edit_custom-ba74c37ee123fac3f669f0406811bf1976130be4-s1600-c85.jpg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">One example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cfigure id=\"attachment_11178632\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178632\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/SadisticCap-800x301.jpg\" alt=\"A second example of a Facebook post that was flagged where racial slurs were used.\" width=\"800\" height=\"301\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-160x60.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-240x90.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-375x141.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/SadisticCap-520x196.jpg 520w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A second example of a Facebook post that was flagged where racial slurs were used. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>NPR asked two newsroom veterans to put themselves in the position of a Facebook content arbiter. We don’t have access to Facebook’s internal guidance on hate speech, so they had to rely on their own judgment and familiarity with Facebook as users.\u003c/p>\n\u003cp>Lynette Clemetson, formerly with NPR and now at the University of Michigan, says of Post 1, “now that’s just dumb.” Post 2, she says, sounds like a “rant.” Chip Mahaney, a former managing editor at a Fox television station, agrees. Both experts venture to guess that the posts are acceptable speech on the platform.\u003c/p>\n\u003cp>To their surprise, they’re not.\u003c/p>\n\u003cp>When NPR flagged the posts, Facebook censors decided to take them down. The spokesperson explains to NPR: It’s OK to use racial slurs when being self-referential. A black person can say things like “my niggers.” But no one can use a slur to attack an individual or group. That’s prohibited. A white person cannot use the word “nigger” to mock or attack blacks. Blacks can’t use “crakkker” (in whatever spelling) to offend whites.\u003c/p>\n\u003cp>\u003cstrong>Wiggle room in pictures\u003c/strong>\u003c/p>\n\u003cp>But there are so many caveats and exceptions — particularly when it comes to interpreting images and videos.\u003c/p>\n\u003cp>Consider this post:\u003c/p>\n\u003cfigure id=\"attachment_11178634\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-11178634\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg\" alt=\"This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed.\" width=\"800\" height=\"413\" srcset=\"https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-800x413.jpg 800w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-160x83.jpg 160w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-960x496.jpg 960w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-240x124.jpg 240w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-375x194.jpg 375w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85-520x269.jpg 520w, https://cdn.kqed.org/wp-content/uploads/sites/10/2016/11/swing-set-edit-final_custom-607fe4060240382150d79dfee8f71c7067a2438c-s1600-c85.jpg 995w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">This image showing a noose, which was flagged by NPR, was not removed. A Facebook spokesperson explains that if the image included a person, a specific victim of a hate crime, then it would be removed. \u003ccite>(Facebook/Screenshot by NPR)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>This is a noose, the kind used to hang slaves. Beside it is a sign. While the letters are faded, you can make out the words: “Nigger swing set.” It was shared by a user named “White Lives Matter 2.”\u003c/p>\n\u003cp>The news veterans would take it down. Clemetson says it’s not quite a call to violent action, but it’s certainly a reference to past action. “It’s a reference to lynching — and making a joke of lynching.” Mahaney says this is “obviously a pretty difficult picture to look at” and his instinct is, unless there’s a deeper context, “I would say it has no place on here.”\u003c/p>\n\u003cp>Facebook left it up, and stands by that decision.\u003c/p>\n\u003cp>The spokesperson explains this historical reference doesn’t have a human victim clearly depicted. If the image included a person, a specific subject of a hate crime, then it would be removed.\u003c/p>\n\u003cp>The spokesperson also made a claim that has not panned out: that in some situations, like this one, Facebook requires the user who created the page to add their real name to the “about” section. By removing anonymity, the hope is, people will be more thoughtful about what they post.\u003c/p>\n\u003cp>The spokesperson says “White Lives Matter 2” was told to identify him or herself promptly. Yet more than a month after NPR flagged the post, it hadn’t happened — yet another way Facebook’s enforcement mechanism is broken.\u003c/p>\n\u003cp>\u003cstrong>With news, a double standard emerges\u003c/strong>\u003c/p>\n\u003cp>If the user rules weren’t nuanced enough, add to that a new plot line: CEO Zuckerberg decided to forge partnerships with news media to make his social network the most powerful distributor of news on Earth. (Facebook pays NPR and other news organizations to produce live videos for its site.)\u003c/p>\n\u003cp>What Facebook has found in the process is that it’s much harder to censor high-profile newsmakers than it is to censor regular users. As one source says, “Whoever screams the loudest gets our attention. We react.”\u003c/p>\n\u003cp>And that’s making newsworthy content a whole other category.\u003c/p>\n\u003cp>Consider the scandals around “Napalm Girl” and Donald Trump. In the first, Facebook was slammed for not allowing users to share \u003ca href=\"http://www.npr.org/sections/thetwo-way/2016/09/09/493267919/after-facebook-censors-iconic-photo-norwegian-newspaper-pushes-back\">a Pulitzer Prize-winning photo\u003c/a> because it showed child nudity. In the second, Facebook came under criticism for allowing Donald Trump \u003ca href=\"http://www.businessinsider.com/facebook-employees-wanted-to-block-donald-trump-report-2016-10\">to call for a ban on Muslims\u003c/a> coming to the U.S. — what is clearly hate speech under their regular rules, according to two former employees and a current one. One source said, “He hadn’t even won the Republican primary yet. What we decided mattered.”\u003c/p>\n\u003cp>In both cases, the company caved to public pressure and decided to bend the rules. The source says both decisions were “highly controversial” among employees; and they signal that Facebook leadership is feeling pressure to move toward a free-speech standard for news distribution.\u003c/p>\n\u003cp>How to define news is a huge source of controversy — not just with the elections, but with every charged moment. After Trump won, some critics blamed fake news on Facebook for the election’s outcome. (\u003ca href=\"http://www.npr.org/sections/alltechconsidered/2016/11/11/501743684/zuckerberg-denies-fake-news-on-facebook-had-impact-on-the-election\">Zuckerberg dismisses that idea\u003c/a>). After Philando Castile was shot by police, his video disappeared from Facebook. The company says it was “a glitch” and restored it. And the concern over its removal is part of an \u003ca href=\"http://fortune.com/2016/08/05/facebook-video-police/\">ongoing debate\u003c/a> about what police-civilian standoffs should be live-streamed.\u003c/p>\n\u003cp>\u003cstrong>What now?\u003c/strong>\u003c/p>\n\u003cp>Some in Silicon Valley dismiss the criticisms against Facebook as schadenfreude: Just like taxi drivers don’t like Uber, legacy media envies the success of the social platform and enjoys seeing its leadership on the hot seat.\u003c/p>\n\u003cp>A former employee is not so dismissive and says there is a cultural problem, a stubborn blindness at Facebook and other leading internet companies like Twitter. The source says: “The hardest problems these companies face aren’t technological. They are ethical, and there’s not as much rigor in how it’s done.”\u003c/p>\n\u003cp>At a values level, some experts point out, Facebook has to decide if its solution is free speech (the more people post, the more the truth rises), or clear restrictions.\u003c/p>\n\u003cp>And technically, there’s no shortage of ideas about how to fix the process.\u003c/p>\n\u003cp>A former employee says speech is so complex, you can’t expect Facebook to arrive at the same decision each and every time; but you can expect a company that consistently ranks among the 10 most valuable on Earth, by market cap, to put more thought and resources into its censorship machine.\u003c/p>\n\u003cp>The source argues Facebook could afford to make content management regional — have decisions come from the same country in which a post occurs.\u003c/p>\n\u003cp>Speech norms are highly regional. When Facebook first opened its offices in Hyderabad, India, a former employee says, the guidance the reviewers got was to remove sexual content. In a test run, they ended up removing French kissing. Senior management was blown away. The Indian reviewers were doing something Facebook did not expect but which makes perfect sense for local norms.\u003c/p>\n\u003cp>Harvard business professor Ben Edelman says Facebook could invest engineering resources into categorizing the posts. “It makes no sense at all,” he says, that when a piece of content is flagged, it goes into one long line. The company could have the algorithm track what flagged content is getting the most circulation and move that up in the queue, he suggests.\u003c/p>\n\u003cp>Zuckerberg finds himself at the helm of a company that started as a tech company — run by algorithms, free of human judgment, the mythology went. And now he’s just so clearly the CEO of a media company — replete with highly complex rules (What is hate speech anyway?); with double standards (If it’s “news” it stays, if it’s a rant it goes); and with an enforcement mechanism that is set up to fail.\u003c/p>\n\u003cp>\u003cem>Gabriela Mejias and Justina Vasquez contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
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"marketplace": {
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"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
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"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
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"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
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"tagline": "Politics from a personal perspective",
"info": "Political Breakdown is a new series that explores the political intersection of California and the nation. Each week hosts Scott Shafer and Marisa Lagos are joined with a new special guest to unpack politics -- with personality — and offer an insider’s glimpse at how politics happens.",
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"possible": {
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"title": "Possible",
"info": "Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.",
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"pri-the-world": {
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"info": "Each weekday, host Marco Werman and his team of producers bring you the world's most interesting stories in an hour of radio that reminds us just how small our planet really is.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-World-Podcast-Tile-360x360-1.jpg",
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"radiolab": {
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"info": "A two-time Peabody Award-winner, Radiolab is an investigation told through sounds and stories, and centered around one big idea. In the Radiolab world, information sounds like music and science and culture collide. Hosted by Jad Abumrad and Robert Krulwich, the show is designed for listeners who demand skepticism, but appreciate wonder. WNYC Studios is the producer of other leading podcasts including Freakonomics Radio, Death, Sex & Money, On the Media and many more.",
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"reveal": {
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"info": "Created by The Center for Investigative Reporting and PRX, Reveal is public radios first one-hour weekly radio show and podcast dedicated to investigative reporting. Credible, fact based and without a partisan agenda, Reveal combines the power and artistry of driveway moment storytelling with data-rich reporting on critically important issues. The result is stories that inform and inspire, arming our listeners with information to right injustices, hold the powerful accountable and improve lives.Reveal is hosted by Al Letson and showcases the award-winning work of CIR and newsrooms large and small across the nation. In a radio and podcast market crowded with choices, Reveal focuses on important and often surprising stories that illuminate the world for our listeners.",
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},
"rightnowish": {
"id": "rightnowish",
"title": "Rightnowish",
"tagline": "Art is where you find it",
"info": "Rightnowish digs into life in the Bay Area right now… ish. Journalist Pendarvis Harshaw takes us to galleries painted on the sides of liquor stores in West Oakland. We'll dance in warehouses in the Bayview, make smoothies with kids in South Berkeley, and listen to classical music in a 1984 Cutlass Supreme in Richmond. Every week, Pen talks to movers and shakers about how the Bay Area shapes what they create, and how they shape the place we call home.",
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},
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"id": "science-friday",
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"info": "Science Friday is a weekly science talk show, broadcast live over public radio stations nationwide. Each week, the show focuses on science topics that are in the news and tries to bring an educated, balanced discussion to bear on the scientific issues at hand. Panels of expert guests join host Ira Flatow, a veteran science journalist, to discuss science and to take questions from listeners during the call-in portion of the program.",
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"snap-judgment": {
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"title": "Snap Judgment",
"tagline": "Real stories with killer beats",
"info": "The Snap Judgment radio show and podcast mixes real stories with killer beats to produce cinematic, dramatic radio. Snap's musical brand of storytelling dares listeners to see the world through the eyes of another. This is storytelling... with a BEAT!! Snap first aired on public radio stations nationwide in July 2010. Today, Snap Judgment airs on over 450 public radio stations and is brought to the airwaves by KQED & PRX.",
"airtime": "SAT 1pm-2pm, 9pm-10pm",
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