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"disqusTitle": "These Sites Offer Free COVID-19 Tests for the Uninsured. So Why Are So Many Insured Kaiser Patients Using Them?",
"title": "These Sites Offer Free COVID-19 Tests for the Uninsured. So Why Are So Many Insured Kaiser Patients Using Them?",
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"content": "\u003cp>\u003cem>This report contains a clarification.\u003c/em>\u003c/p>\n\u003cp>Nonprofit clinics and coronavirus testing centers that don't require insurance are seeing large numbers of people \u003cem>with\u003c/em> insurance seeking tests. People running these centers say that’s taking resources away from the low-income communities they’re meant to serve.\u003c/p>\n\u003cp>And many of those insured patients are Kaiser Permanente members who already have access to testing through Kaiser, those running the free clinics say.\u003c/p>\n\u003cp>Health experts say that more and faster testing is critical to slowing the spread of the virus and ultimately \u003ca href=\"https://www.nia.nih.gov/news/why-covid-19-testing-key-getting-back-normal\" target=\"_blank\" rel=\"noopener noreferrer\">saving lives\u003c/a>.\u003c/p>\n\u003cp>That's especially key as vaccines are still limited and testing remains an important tool to keep the pandemic in check, Santa Clara County's health department wrote in a \u003ca href=\"https://www.sccgov.org/sites/covid19/Pages/press-release-01-30-2021-COVID-19-tests-remain-most-important-tool.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">statement\u003c/a>, Saturday. \u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"Dr. Kim Rhoads, UCSF\"]'This is the community scrambling for resources ... so it raises the question, why is it so hard to get a test at Kaiser?'[/pullquote]Kaiser says it's following state guidelines on testing. The \u003ca href=\"https://www.dmhc.ca.gov/\" target=\"_blank\" rel=\"noopener noreferrer\">California Department of Managed Health Care\u003c/a> (DMHC) and the \u003ca href=\"https://www.cdph.ca.gov/\" target=\"_blank\" rel=\"noopener noreferrer\">California Department of Public Health\u003c/a> requires that health plans provide tests within 48 hours to a health plan enrollee who has symptoms, has known or suspected exposure or is an essential worker. The DMHC says Kaiser is currently meeting these requirements.\u003c/p>\n\u003cp>DMHC also says there is no requirement for individuals to be tested by their health plan. And if health plan enrollees are tested outside of their health plan, the health plan must reimburse the out-of-network providers for the cost of the test.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>But providers tell KQED that actually getting some of those reimbursements is difficult, even as insured patients continue to flock to free clinics.\u003c/p>\n\u003ch3>Insured People Flocking to Nonprofits\u003c/h3>\n\u003cp>\u003ca href=\"https://rootsclinic.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Roots Community Health Center\u003c/a> serves patients in Oakland who are impacted by systemic inequities and poverty. The clinic was founded with the goal to serve the uninsured and low-income residents of East Oakland.\u003c/p>\n\u003cp>But Dr. Noha Aboelata, Roots' chief executive officer, says she's seen a lot of insured people coming through Roots, especially from Kaiser. She says roughly 25% of insured people are Kaiser members.\u003c/p>\n\u003cp>Aboelata says she's heard her Kaiser patients say that they were either denied getting a test at Kaiser or that the appointment date was too far out and they wanted to get tested right away.\u003c/p>\n\u003cp>When that happens, they come to Roots instead. And Roots isn't alone.[aside postID=\"news_11818312\" label=\"MAP: Free COVID-19 Public Testing Sites in the Bay Area\"]\u003c/p>\n\u003cp>Dr. Kim Rhoads, an epidemiologist and biostatistician at the University of California San Francisco,\u003ca href=\"https://www.kqed.org/news/11852147/ucsf-doctor-challenges-reports-of-high-covid-rates-in-black-community\" target=\"_blank\" rel=\"noopener noreferrer\"> hosted several pop-up COVID-19 testing sites\u003c/a> throughout Oakland last fall with the mission to test the Black community and African Americans specifically. She says of the thousand people tested at her pop-up sites, roughly 36% had Kaiser insurance.\u003c/p>\n\u003cp>“This is the community scrambling for resources,” Rhoads says, “So it raises the question, why is it so hard to get a test at Kaiser?”\u003c/p>\n\u003cp>Aboelata, at Roots, says the number of Kaiser patients they've seen has been pretty consistent since the start of the pandemic and, as of Saturday, they've tested about 5,500 Kaiser patients.\u003c/p>\n\u003cp>For now, they’ve been fortunate to have enough tests to serve everyone coming through their doors, but resources are limited. She thinks \u003cem>every\u003c/em> health care provider should make testing fast and easy, and small clinics like Roots shouldn’t be picking up the slack for larger institutions.\u003c/p>\n\u003ch3>Why Are Some Kaiser Members Not Going to Kaiser?\u003c/h3>\n\u003cp>Andy Hsu, a tech worker who lives in San Francisco’s SoMa neighborhood, has Kaiser insurance but mostly goes to \u003ca href=\"https://sf.gov/find-out-about-your-covid-19-testing-options\" target=\"_blank\" rel=\"noopener noreferrer\">city-run testing sites, or CityTestSF.\u003c/a>\u003c/p>\n\u003cp>“I would definitely take a lot more tests with City,” he says. “One because, I think, going through Kaiser's app, it's just kind of a pain in general, like there's just a lot of steps involved.”\u003c/p>\n\u003cp>And secondly, the city’s test result turnaround time is a \u003cem>lot\u003c/em> faster.\u003c/p>\n\u003cp>“I've definitely gotten test results within 24 hours\" from the city, \"whereas for Kaiser, there's been times when it would take them a little bit more than two days,\" he says.\u003c/p>\n\u003cp>\u003cem>In the Tweet below, KQED reporter Joe Fitzgerald Rodriguez, who recently got insurance through Kaiser, was similarly taken aback after getting a turnaround time estimate of five days for a COVID-19 test.\u003c/em>\u003c/p>\n\u003cp>https://twitter.com/vad3r_77/status/1355216198820974594\u003c/p>\n\u003cp>Hsu says the city of San Francisco, which isn’t even a health care institution, is setting up testing sites that are more efficient than Kaiser’s, the health care giant.\u003c/p>\n\u003cp>“Kaiser has such a big footprint in the Bay Area, I would expect things to be a little bit more like figured out by now,” he says.\u003c/p>\n\u003cp>Asked about turnaround times for COVID-19 tests, a Kaiser representative told KQED by email that it's \"usually within two to three days... But timing may change based on demand and testing capacity, and whether the test is processed at [Kaiser] or at a private commercial lab, which may take longer to report results. We prioritize our lab testing and may use private lab services for asymptomatic, less urgent cases.\"\u003c/p>\n\u003cp>Kaiser did not respond to questions about its members using free sites.\u003c/p>\n\u003cp>An official with San Francisco's COVID Command Center says those with insurance are urged to get tested with their provider and reserve city-run testing sites for those who are symptomatic, have been exposed, don’t have insurance or can't get a test appointment elsewhere.\u003c/p>\n\u003cp>San Francisco's COVID Command Center says through December city test sites conducted 100,000 tests for Kaiser patients.\u003c/p>\n\u003cp>But local nonprofit community clinics have different challenges than the city-run testing sites.\u003c/p>\n\u003ch3>\u003cstrong>Recovering Community Costs\u003c/strong>\u003c/h3>\n\u003cp>While Roots and other testing sites can legally bill Kaiser for the tests taken by their members, Aboelata says there are challenges with getting reimbursed.\u003c/p>\n\u003cp>Kaiser only reimburses for tests if members fill out their information correctly. When Kaiser members make a mistake writing down their insurance information, testing sites cannot be reimbursed for those tests from Kaiser.\u003c/p>\n\u003cp>On top of that, these clinics are typically set up to serve low-income people and those who are uninsured, so when getting a COVID-19 test, filling out insurance information is optional. That means in cases where people with insurance leave the insurance information section blank, there’s no way to recoup those costs.\u003c/p>\n\u003cp>Even the CDPH admits that there are instances when collecting payment from health care plans are not feasible.\u003c/p>\n\u003cp>In an emailed statement, the CDPH says “there may be people who come in for testing who do not identify they are covered through a health plan or insurer for the provider to request reimbursement from the health plan, or scenarios where not enough information is provided or captured.”\u003c/p>\n\u003cp>And lastly, there’s the cost of administering tests. Clinics have to pay for someone to book the visits, health care professionals to give the test as well as notify people of their test results, among other administrative tasks.\u003c/p>\n\u003cp>Kaiser is supposed to pay for administrative costs, according to DMHC. But Aboelata says they’re unaware of any way to bill Kaiser for those costs.\u003c/p>\n\u003cp>While DMHC says there is a billing system in place, Kaiser has yet to confirm if they've established that system. And even if there were a billing system in place, all of these hurdles could be avoided if people with Kaiser insurance went to a Kaiser testing site for their tests.\u003c/p>\n\u003cp>“To me, it's not efficient or effective. And obviously, it's much more ideal if they would get tested at their own primary care,” Aboelata says.\u003c/p>\n\u003cfigure id=\"attachment_11852166\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11852166\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-800x533.jpg\" alt=\"Dr. Kim Rhoads is an epidemiologist and bio-statistician at UCSF. She helped start a group called Umoja with a mission to get more African Americans to get tested for the coronavirus as well as to present a more accurate picture of positivity rates in the Black population. Rhoads is pictured wearing an Umoja t-shirt at the COVID-19 pop-up testing sites hosted by Acts Full Gospel Church in East Oakland on Oct. 31, 2020.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Dr. Kim Rhoads is an epidemiologist and biostatistician at UCSF. She helped start a group called Umoja with a mission to get more African Americans to get tested for the coronavirus as well as to present a more accurate picture of positivity rates in the Black population. Rhoads is pictured wearing an Umoja T-shirt at the COVID-19 pop-up testing sites hosted by Acts Full Gospel Church in East Oakland on Oct. 31, 2020. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Unlike Roots, Rhoads’ team at UCSF is powered by volunteers, and they managed to get funding from Kaiser after Kaiser discovered so many of their testers had their insurance.\u003c/p>\n\u003cp>Aboelata says she'd be interested in partnering with Kaiser, too.\u003c/p>\n\u003ch3>Kaiser Says They Are Following Guidelines\u003c/h3>\n\u003cp>In a statement, Kaiser told KQED they're following the direction of the CDPH and DMHC, and that they are in compliance with state orders on testing in California.\u003c/p>\n\u003cp>Kaiser serves 4.5 million people in Northern California and has 36 testing sites in the region (25 of them are in the Bay Area).\u003c/p>\n\u003cp>Kaiser says in Northern California it has the capacity to perform roughly 20,000 tests per day. But according to \u003ca href=\"https://testing.covid19.ca.gov/wp-content/uploads/sites/332/2021/01/20210123_TAT-dashboard.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">the California Department of Public Health\u003c/a>, from January 17-23 Kaiser only tested 52,797 in Northern California.\u003c/p>\n\u003cp>This pales in comparison to the 100,559 they tested in Southern California, though it's important to note the Los Angeles area has been dealing with a major surge over the past few weeks.\u003c/p>\n\u003cfigure id=\"attachment_11858047\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11858047 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-800x69.png\" alt=\"\" width=\"800\" height=\"69\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-800x69.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-1020x88.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-160x14.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-1536x133.png 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM.png 1644w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A partial screen-capture from CDPH’s Turnaround Time Dashboard (PDF) which shows total tests counted by Kaiser Northern California and Kaiser Southern California from January 17, 2021 to January 23, 2021.\u003c/figcaption>\u003c/figure>\n\u003cp>Meanwhile, over the weekend, Kaiser’s CEO sent out an email to members that says Kaiser is working to ramp up its vaccination efforts.\u003c/p>\n\u003cp>Kaiser will “continue providing vaccines we receive at each of our medical office buildings . . . and in anticipation of more vaccine, we’re prepared to open additional locations and use mobile clinics,\" the statement reads. The health care company also says it's working to open up high-volume COVID-19 vaccination hubs.\u003c/p>\n\u003cp>This suggests that Kaiser has opened or will open up \u003cem>at least\u003c/em> 73 vaccination sites in the region, since it has 73 medical offices in Northern California.\u003c/p>\n\u003cp>When asked why only some Kaiser facilities offer COVID-19 testing, a spokesperson told KQED that Kaiser \"carefully selected locations that could best accommodate a drive-up testing site based on physical space, parking and where we felt we could safely accommodate the expected volume while minimizing patient contact info and supporting social distancing.\"\u003c/p>\n\u003cp>Kaiser did not offer an explanation as to why vaccinations would be available at all medical office buildings, but not COVID-19 tests.\u003c/p>\n\u003cp>\u003cem>Feb. 3: This report has been updated to clarify statements from Kaiser on COVID-19 testing turnaround times and the selection of testing sites.\u003c/em>\u003c/p>\n\u003cp>\u003cem>Disclaimer: KQED reporter Julie Chang is a Kaiser Permanente insurance member.\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n",
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"excerpt": "Free COVID-19 testing clinics for the uninsured tell KQED there are high rates of insured Kaiser members using their free services instead of using Kaiser.",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cem>This report contains a clarification.\u003c/em>\u003c/p>\n\u003cp>Nonprofit clinics and coronavirus testing centers that don't require insurance are seeing large numbers of people \u003cem>with\u003c/em> insurance seeking tests. People running these centers say that’s taking resources away from the low-income communities they’re meant to serve.\u003c/p>\n\u003cp>And many of those insured patients are Kaiser Permanente members who already have access to testing through Kaiser, those running the free clinics say.\u003c/p>\n\u003cp>Health experts say that more and faster testing is critical to slowing the spread of the virus and ultimately \u003ca href=\"https://www.nia.nih.gov/news/why-covid-19-testing-key-getting-back-normal\" target=\"_blank\" rel=\"noopener noreferrer\">saving lives\u003c/a>.\u003c/p>\n\u003cp>That's especially key as vaccines are still limited and testing remains an important tool to keep the pandemic in check, Santa Clara County's health department wrote in a \u003ca href=\"https://www.sccgov.org/sites/covid19/Pages/press-release-01-30-2021-COVID-19-tests-remain-most-important-tool.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">statement\u003c/a>, Saturday. \u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "'This is the community scrambling for resources ... so it raises the question, why is it so hard to get a test at Kaiser?'",
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"content": "\u003cdiv class=\"post-body\">\u003cp>Kaiser says it's following state guidelines on testing. The \u003ca href=\"https://www.dmhc.ca.gov/\" target=\"_blank\" rel=\"noopener noreferrer\">California Department of Managed Health Care\u003c/a> (DMHC) and the \u003ca href=\"https://www.cdph.ca.gov/\" target=\"_blank\" rel=\"noopener noreferrer\">California Department of Public Health\u003c/a> requires that health plans provide tests within 48 hours to a health plan enrollee who has symptoms, has known or suspected exposure or is an essential worker. The DMHC says Kaiser is currently meeting these requirements.\u003c/p>\n\u003cp>DMHC also says there is no requirement for individuals to be tested by their health plan. And if health plan enrollees are tested outside of their health plan, the health plan must reimburse the out-of-network providers for the cost of the test.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>But providers tell KQED that actually getting some of those reimbursements is difficult, even as insured patients continue to flock to free clinics.\u003c/p>\n\u003ch3>Insured People Flocking to Nonprofits\u003c/h3>\n\u003cp>\u003ca href=\"https://rootsclinic.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Roots Community Health Center\u003c/a> serves patients in Oakland who are impacted by systemic inequities and poverty. The clinic was founded with the goal to serve the uninsured and low-income residents of East Oakland.\u003c/p>\n\u003cp>But Dr. Noha Aboelata, Roots' chief executive officer, says she's seen a lot of insured people coming through Roots, especially from Kaiser. She says roughly 25% of insured people are Kaiser members.\u003c/p>\n\u003cp>Aboelata says she's heard her Kaiser patients say that they were either denied getting a test at Kaiser or that the appointment date was too far out and they wanted to get tested right away.\u003c/p>\n\u003cp>When that happens, they come to Roots instead. And Roots isn't alone.\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Dr. Kim Rhoads, an epidemiologist and biostatistician at the University of California San Francisco,\u003ca href=\"https://www.kqed.org/news/11852147/ucsf-doctor-challenges-reports-of-high-covid-rates-in-black-community\" target=\"_blank\" rel=\"noopener noreferrer\"> hosted several pop-up COVID-19 testing sites\u003c/a> throughout Oakland last fall with the mission to test the Black community and African Americans specifically. She says of the thousand people tested at her pop-up sites, roughly 36% had Kaiser insurance.\u003c/p>\n\u003cp>“This is the community scrambling for resources,” Rhoads says, “So it raises the question, why is it so hard to get a test at Kaiser?”\u003c/p>\n\u003cp>Aboelata, at Roots, says the number of Kaiser patients they've seen has been pretty consistent since the start of the pandemic and, as of Saturday, they've tested about 5,500 Kaiser patients.\u003c/p>\n\u003cp>For now, they’ve been fortunate to have enough tests to serve everyone coming through their doors, but resources are limited. She thinks \u003cem>every\u003c/em> health care provider should make testing fast and easy, and small clinics like Roots shouldn’t be picking up the slack for larger institutions.\u003c/p>\n\u003ch3>Why Are Some Kaiser Members Not Going to Kaiser?\u003c/h3>\n\u003cp>Andy Hsu, a tech worker who lives in San Francisco’s SoMa neighborhood, has Kaiser insurance but mostly goes to \u003ca href=\"https://sf.gov/find-out-about-your-covid-19-testing-options\" target=\"_blank\" rel=\"noopener noreferrer\">city-run testing sites, or CityTestSF.\u003c/a>\u003c/p>\n\u003cp>“I would definitely take a lot more tests with City,” he says. “One because, I think, going through Kaiser's app, it's just kind of a pain in general, like there's just a lot of steps involved.”\u003c/p>\n\u003cp>And secondly, the city’s test result turnaround time is a \u003cem>lot\u003c/em> faster.\u003c/p>\n\u003cp>“I've definitely gotten test results within 24 hours\" from the city, \"whereas for Kaiser, there's been times when it would take them a little bit more than two days,\" he says.\u003c/p>\n\u003cp>\u003cem>In the Tweet below, KQED reporter Joe Fitzgerald Rodriguez, who recently got insurance through Kaiser, was similarly taken aback after getting a turnaround time estimate of five days for a COVID-19 test.\u003c/em>\u003c/p>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\n\u003cp>Hsu says the city of San Francisco, which isn’t even a health care institution, is setting up testing sites that are more efficient than Kaiser’s, the health care giant.\u003c/p>\n\u003cp>“Kaiser has such a big footprint in the Bay Area, I would expect things to be a little bit more like figured out by now,” he says.\u003c/p>\n\u003cp>Asked about turnaround times for COVID-19 tests, a Kaiser representative told KQED by email that it's \"usually within two to three days... But timing may change based on demand and testing capacity, and whether the test is processed at [Kaiser] or at a private commercial lab, which may take longer to report results. We prioritize our lab testing and may use private lab services for asymptomatic, less urgent cases.\"\u003c/p>\n\u003cp>Kaiser did not respond to questions about its members using free sites.\u003c/p>\n\u003cp>An official with San Francisco's COVID Command Center says those with insurance are urged to get tested with their provider and reserve city-run testing sites for those who are symptomatic, have been exposed, don’t have insurance or can't get a test appointment elsewhere.\u003c/p>\n\u003cp>San Francisco's COVID Command Center says through December city test sites conducted 100,000 tests for Kaiser patients.\u003c/p>\n\u003cp>But local nonprofit community clinics have different challenges than the city-run testing sites.\u003c/p>\n\u003ch3>\u003cstrong>Recovering Community Costs\u003c/strong>\u003c/h3>\n\u003cp>While Roots and other testing sites can legally bill Kaiser for the tests taken by their members, Aboelata says there are challenges with getting reimbursed.\u003c/p>\n\u003cp>Kaiser only reimburses for tests if members fill out their information correctly. When Kaiser members make a mistake writing down their insurance information, testing sites cannot be reimbursed for those tests from Kaiser.\u003c/p>\n\u003cp>On top of that, these clinics are typically set up to serve low-income people and those who are uninsured, so when getting a COVID-19 test, filling out insurance information is optional. That means in cases where people with insurance leave the insurance information section blank, there’s no way to recoup those costs.\u003c/p>\n\u003cp>Even the CDPH admits that there are instances when collecting payment from health care plans are not feasible.\u003c/p>\n\u003cp>In an emailed statement, the CDPH says “there may be people who come in for testing who do not identify they are covered through a health plan or insurer for the provider to request reimbursement from the health plan, or scenarios where not enough information is provided or captured.”\u003c/p>\n\u003cp>And lastly, there’s the cost of administering tests. Clinics have to pay for someone to book the visits, health care professionals to give the test as well as notify people of their test results, among other administrative tasks.\u003c/p>\n\u003cp>Kaiser is supposed to pay for administrative costs, according to DMHC. But Aboelata says they’re unaware of any way to bill Kaiser for those costs.\u003c/p>\n\u003cp>While DMHC says there is a billing system in place, Kaiser has yet to confirm if they've established that system. And even if there were a billing system in place, all of these hurdles could be avoided if people with Kaiser insurance went to a Kaiser testing site for their tests.\u003c/p>\n\u003cp>“To me, it's not efficient or effective. And obviously, it's much more ideal if they would get tested at their own primary care,” Aboelata says.\u003c/p>\n\u003cfigure id=\"attachment_11852166\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11852166\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-800x533.jpg\" alt=\"Dr. Kim Rhoads is an epidemiologist and bio-statistician at UCSF. She helped start a group called Umoja with a mission to get more African Americans to get tested for the coronavirus as well as to present a more accurate picture of positivity rates in the Black population. Rhoads is pictured wearing an Umoja t-shirt at the COVID-19 pop-up testing sites hosted by Acts Full Gospel Church in East Oakland on Oct. 31, 2020.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2020/12/Umoja-8.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Dr. Kim Rhoads is an epidemiologist and biostatistician at UCSF. She helped start a group called Umoja with a mission to get more African Americans to get tested for the coronavirus as well as to present a more accurate picture of positivity rates in the Black population. Rhoads is pictured wearing an Umoja T-shirt at the COVID-19 pop-up testing sites hosted by Acts Full Gospel Church in East Oakland on Oct. 31, 2020. \u003ccite>(Beth LaBerge/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Unlike Roots, Rhoads’ team at UCSF is powered by volunteers, and they managed to get funding from Kaiser after Kaiser discovered so many of their testers had their insurance.\u003c/p>\n\u003cp>Aboelata says she'd be interested in partnering with Kaiser, too.\u003c/p>\n\u003ch3>Kaiser Says They Are Following Guidelines\u003c/h3>\n\u003cp>In a statement, Kaiser told KQED they're following the direction of the CDPH and DMHC, and that they are in compliance with state orders on testing in California.\u003c/p>\n\u003cp>Kaiser serves 4.5 million people in Northern California and has 36 testing sites in the region (25 of them are in the Bay Area).\u003c/p>\n\u003cp>Kaiser says in Northern California it has the capacity to perform roughly 20,000 tests per day. But according to \u003ca href=\"https://testing.covid19.ca.gov/wp-content/uploads/sites/332/2021/01/20210123_TAT-dashboard.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">the California Department of Public Health\u003c/a>, from January 17-23 Kaiser only tested 52,797 in Northern California.\u003c/p>\n\u003cp>This pales in comparison to the 100,559 they tested in Southern California, though it's important to note the Los Angeles area has been dealing with a major surge over the past few weeks.\u003c/p>\n\u003cfigure id=\"attachment_11858047\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11858047 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-800x69.png\" alt=\"\" width=\"800\" height=\"69\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-800x69.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-1020x88.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-160x14.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM-1536x133.png 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/02/Screen-Shot-2021-02-01-at-2.55.50-PM.png 1644w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A partial screen-capture from CDPH’s Turnaround Time Dashboard (PDF) which shows total tests counted by Kaiser Northern California and Kaiser Southern California from January 17, 2021 to January 23, 2021.\u003c/figcaption>\u003c/figure>\n\u003cp>Meanwhile, over the weekend, Kaiser’s CEO sent out an email to members that says Kaiser is working to ramp up its vaccination efforts.\u003c/p>\n\u003cp>Kaiser will “continue providing vaccines we receive at each of our medical office buildings . . . and in anticipation of more vaccine, we’re prepared to open additional locations and use mobile clinics,\" the statement reads. The health care company also says it's working to open up high-volume COVID-19 vaccination hubs.\u003c/p>\n\u003cp>This suggests that Kaiser has opened or will open up \u003cem>at least\u003c/em> 73 vaccination sites in the region, since it has 73 medical offices in Northern California.\u003c/p>\n\u003cp>When asked why only some Kaiser facilities offer COVID-19 testing, a spokesperson told KQED that Kaiser \"carefully selected locations that could best accommodate a drive-up testing site based on physical space, parking and where we felt we could safely accommodate the expected volume while minimizing patient contact info and supporting social distancing.\"\u003c/p>\n\u003cp>Kaiser did not offer an explanation as to why vaccinations would be available at all medical office buildings, but not COVID-19 tests.\u003c/p>\n\u003cp>\u003cem>Feb. 3: This report has been updated to clarify statements from Kaiser on COVID-19 testing turnaround times and the selection of testing sites.\u003c/em>\u003c/p>\n\u003cp>\u003cem>Disclaimer: KQED reporter Julie Chang is a Kaiser Permanente insurance member.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>About 1,000 health care workers protested in Oakland Monday to show Kaiser Permanente they’re serious about a potential strike in October, after negotiations for a new contract stalled.\u003c/p>\n\u003cp>Kaiser Permanente employees and their families rallied at Mosswood Park in Oakland and then marched to Kaiser’s Oakland Medical Center. The streets surrounding the hospital, at West MacArthur Boulevard and Broadway, shut down as protesters peacefully blocked traffic.\u003c/p>\n\u003cp>Employees represented by the Coalition of Kaiser Permanente Unions have been without a contract since September of last year. They said Kaiser is not bargaining fairly with them and is outsourcing jobs that would otherwise go to union members.\u003c/p>\n\u003cp>This impacts patient care, union members said. Sonya Allen-Smith is a radiology technician at the hospital. She has worked for Kaiser for 10 years and says things have changed recently.\u003c/p>\n\u003cp>“We see the change in higher patient wait times in the hospital, less time that we can give to patients at times,” she said.\u003c/p>\n\u003cp>https://twitter.com/lauraklivans/status/1168575047180541957\u003c/p>\n\u003cp>Wearing a SEIU-United Healthcare Workers West T-shirt, Union President Dave Regan told the crowd during the rally that the workers’ fight is simple.\u003c/p>\n\u003cp>“Are you with the workers? Are you with the people? Are you with the community? Are you with the caregivers? Or are you with the millionaires?” Regan said.\u003c/p>\n\u003cp>https://twitter.com/lauraklivans/status/1168574674369859585\u003c/p>\n\u003cp>Edmund Chan, Kaiser Permanente’s senior vice president, said the health care organization is also committed to patient care and working with unions.\u003c/p>\n\u003cp>“Our latest proposal is creating competitive wages and we are maintaining strong benefits for our employees,” said Chan. “We’ve put across-the-table guaranteed wage increases over the life of the next contract through 2022.”\u003c/p>\n\u003cp>https://twitter.com/lauraklivans/status/1168585228983492609\u003c/p>\n\u003cp>The unions and representatives from Kaiser Permanente will sit down again to bargain on Sept. 16. If no agreement is reached, the Coalition of Kaiser Permanente Unions said they will strike at the start of October.\u003c/p>\n\u003cp>Employees say Kaiser has been increasing its use of outsourcing. Allen-Smith, the radiology technician, said that impacts local communities.\u003c/p>\n\u003cp>“Right now people can’t even afford to live in the Bay Area,” said Allen-Smith. “So now we talking outsourcing jobs — where are these people gonna come from? Are they gonna work two or three jobs? Are they commuting from a larger distance to take care of our members? It’s not right.”\u003c/p>\n\u003cp>The unions said Kaiser made more than $5 billion in profits in the last two quarters. Among the workers, there’s a feeling that Kaiser Permanente, which is a nonprofit, has gone astray and is too focused on profit.\u003c/p>\n\u003cp>Chan called Monday’s protest a “publicity stunt.”\u003c/p>\n\u003cp>“It’s unfortunate that today’s being used by some of our unions to stage a planned civil disobedience, and quite frankly a publicity stunt, that’s taking away city and police resources,” he said. “We remain committed to meeting and being at the bargaining table to create a contract for our employees that makes sense for all parties.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>About 1,000 health care workers protested in Oakland Monday to show Kaiser Permanente they’re serious about a potential strike in October, after negotiations for a new contract stalled.\u003c/p>\n\u003cp>Kaiser Permanente employees and their families rallied at Mosswood Park in Oakland and then marched to Kaiser’s Oakland Medical Center. The streets surrounding the hospital, at West MacArthur Boulevard and Broadway, shut down as protesters peacefully blocked traffic.\u003c/p>\n\u003cp>Employees represented by the Coalition of Kaiser Permanente Unions have been without a contract since September of last year. They said Kaiser is not bargaining fairly with them and is outsourcing jobs that would otherwise go to union members.\u003c/p>\n\u003cp>This impacts patient care, union members said. Sonya Allen-Smith is a radiology technician at the hospital. She has worked for Kaiser for 10 years and says things have changed recently.\u003c/p>\n\u003cp>“We see the change in higher patient wait times in the hospital, less time that we can give to patients at times,” she said.\u003c/p>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\n\u003cp>The unions and representatives from Kaiser Permanente will sit down again to bargain on Sept. 16. If no agreement is reached, the Coalition of Kaiser Permanente Unions said they will strike at the start of October.\u003c/p>\n\u003cp>Employees say Kaiser has been increasing its use of outsourcing. Allen-Smith, the radiology technician, said that impacts local communities.\u003c/p>\n\u003cp>“Right now people can’t even afford to live in the Bay Area,” said Allen-Smith. “So now we talking outsourcing jobs — where are these people gonna come from? Are they gonna work two or three jobs? Are they commuting from a larger distance to take care of our members? It’s not right.”\u003c/p>\n\u003cp>The unions said Kaiser made more than $5 billion in profits in the last two quarters. Among the workers, there’s a feeling that Kaiser Permanente, which is a nonprofit, has gone astray and is too focused on profit.\u003c/p>\n\u003cp>Chan called Monday’s protest a “publicity stunt.”\u003c/p>\n\u003cp>“It’s unfortunate that today’s being used by some of our unions to stage a planned civil disobedience, and quite frankly a publicity stunt, that’s taking away city and police resources,” he said. “We remain committed to meeting and being at the bargaining table to create a contract for our employees that makes sense for all parties.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cp>Kaiser Permanente workers will begin voting Monday on whether to \u003ca href=\"http://go.seiu-uhw.org/StrikeVote\" target=\"_blank\" rel=\"noopener\">authorize\u003c/a> a massive strike that would affect Kaiser facilities nationwide, according to the Service Employees International Union, one of the unions representing Kaiser workers.\u003c/p>\n\u003cp>Workers at Kaiser Permanente Medical Center in Oakland will vote on Monday. Voting will go on for more than a month as Kaiser workers in California, Oregon, Washington, Colorado, Virginia and Washington, D.C. cast ballots.\u003c/p>\n\u003cp>If authorized, the strike will begin in early October. If approved, the union said it would be the biggest strike in 20 years. According to the union, Kaiser workers have been without a contract since Sept. 30 and talks stalled on July 12.\u003c/p>\n\u003cp>The union is accusing Kaiser of unfair labor practices, saying that the healthcare company is paying its executives exorbitant salaries while not providing adequate resources to workers and patients.\u003c/p>\n\u003cp>A spokesperson for Kaiser did not immediately return a request for comment.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Many Kaiser workers have been outspoken about their issues with the company in recent months. Earlier this month, Kaiser mental health care workers in San Francisco staged a \u003ca href=\"https://www.kqed.org/news/11760375/kaiser-permanente-therapists-hold-one-day-strike-in-san-francisco-over-staffing-shortages\" target=\"_blank\" rel=\"noopener\">one-day strike\u003c/a>, saying that staffing reductions have led to severe cutbacks and long delays in service for serious mental health conditions.\u003c/p>\n\u003cp>At a recent Oakland City Council meeting, many Kaiser workers spoke in opposition to the council selling a city-owned parcel to a developer for a massive project on Telegraph Avenue that would eventually serve as Kaiser's new headquarters.\u003c/p>\n\u003cp>While councilmembers encouraged Kaiser to reach a resolution with its workers, the council approved the land sale.\u003c/p>\n\u003cp>Sonia Allen Smith, a radiology technologist at Kaiser's Oakland medical center, said in a statement that Kaiser \"has abandoned its mission to serve communities in favor of earning massive profits and enriching top executives.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Kaiser's executives \"are thriving as Kaiser raises prices for patients, undermines quality healthcare, refuses to bargain in good faith and attacks the frontline healthcare workers who have made it successful,\" Smith said.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cp>Kaiser Permanente workers will begin voting Monday on whether to \u003ca href=\"http://go.seiu-uhw.org/StrikeVote\" target=\"_blank\" rel=\"noopener\">authorize\u003c/a> a massive strike that would affect Kaiser facilities nationwide, according to the Service Employees International Union, one of the unions representing Kaiser workers.\u003c/p>\n\u003cp>Workers at Kaiser Permanente Medical Center in Oakland will vote on Monday. Voting will go on for more than a month as Kaiser workers in California, Oregon, Washington, Colorado, Virginia and Washington, D.C. cast ballots.\u003c/p>\n\u003cp>If authorized, the strike will begin in early October. If approved, the union said it would be the biggest strike in 20 years. According to the union, Kaiser workers have been without a contract since Sept. 30 and talks stalled on July 12.\u003c/p>\n\u003cp>The union is accusing Kaiser of unfair labor practices, saying that the healthcare company is paying its executives exorbitant salaries while not providing adequate resources to workers and patients.\u003c/p>\n\u003cp>A spokesperson for Kaiser did not immediately return a request for comment.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Many Kaiser workers have been outspoken about their issues with the company in recent months. Earlier this month, Kaiser mental health care workers in San Francisco staged a \u003ca href=\"https://www.kqed.org/news/11760375/kaiser-permanente-therapists-hold-one-day-strike-in-san-francisco-over-staffing-shortages\" target=\"_blank\" rel=\"noopener\">one-day strike\u003c/a>, saying that staffing reductions have led to severe cutbacks and long delays in service for serious mental health conditions.\u003c/p>\n\u003cp>At a recent Oakland City Council meeting, many Kaiser workers spoke in opposition to the council selling a city-owned parcel to a developer for a massive project on Telegraph Avenue that would eventually serve as Kaiser's new headquarters.\u003c/p>\n\u003cp>While councilmembers encouraged Kaiser to reach a resolution with its workers, the council approved the land sale.\u003c/p>\n\u003cp>Sonia Allen Smith, a radiology technologist at Kaiser's Oakland medical center, said in a statement that Kaiser \"has abandoned its mission to serve communities in favor of earning massive profits and enriching top executives.\"\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Kaiser's executives \"are thriving as Kaiser raises prices for patients, undermines quality healthcare, refuses to bargain in good faith and attacks the frontline healthcare workers who have made it successful,\" Smith said.\u003c/p>\n\n\u003c/div>\u003c/p>",
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"content": "\u003cp>[dropcap]J[/dropcap]ulayne Smithson was working an overnight shift in the Intensive Care Unit at the Kaiser Permanente hospital in Santa Rosa when massive wildfires started racing through the city. Smithson had no idea how close they were. She was too busy taking care of her patient.\u003c/p>\n\u003cp>“One of the nurses came up to me and she said, ‘Julayne, I’m sorry, but your house is not going to make it,’” she said.\u003c/p>\n\u003cp>Smithson, 55, recently moved from Indiana and had just bought a new home a few weeks ago. From the hospital window, she could see the flames moving through her neighborhood.\u003c/p>\n\u003cp>“I was so busy working the last couple of weeks that I didn’t get my insurance, which I never do. I never ever, ever go uninsured,” she said. “I kept saying, ‘Tomorrow, I’m going to do that. Tomorrow, I’m going to do that.”\u003c/p>\n\u003cp>[contextly_sidebar id=”G9hfFQdPhqcscgWQ02zuOf5wTZ9VBia6″]\u003c/p>\n\u003cp>Smithson asked a colleague to watch her patient and raced home to try to save a few things. The fire was a block away.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“I knew I didn’t have much time,” she said. “So I ran inside and I thought, ‘I have to get my nursing documents, because if I’m going to lose everything I own, I have to be able to work, to care for patients.’”\u003c/p>\n\u003cp>She grabbed the papers, a pair of scrubs and a nightgown, and raced back to the ICU. Over the next two hours, smoke filled the hospital.\u003c/p>\n\u003cp>“All of a sudden the police busted in the door and they said, ‘everybody out,” she said. “’Grab what you can carry, get your patients, and go now.’”\u003c/p>\n\u003cp>One of Kaiser’s emergency room doctors took charge as the fire approached, setting up a disaster command center, and making the call to evacuate the hospital’s 130 patients.\u003c/p>\n\u003cp>“It’s a really challenging decision to make, one you don’t make lightly,” said Joshua Weil, Kaiser’s ER doctor in charge that night. “You have to weigh the potential risk of moving hospitalized patients and patients from the emergency department, versus the risk of keeping them where they are.”\u003c/p>\n\u003cp>He decided to evacuate when the fire moved suddenly toward the hospital. Firefighters told him the blaze was 100 to 200 yards from the property, posing an imminent threat to the hospital structure.\u003c/p>\n\u003cp>“They literally used the words, ‘we’re making the last stand,’” Weil said.\u003c/p>\n\u003cp>Staff immediately started assessing and triaging patients. \u003c/p>\n\u003cp>Patients who could walk, got on a bus provided by the city. Patients who couldn’t walk, like Smithson’s patient, had to wait.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\nA lot of nurses and staff were putting patients in their cars and driving them to the hospital.\u003cbr>\n\u003ccite>Julayne Smithson, Nurse at the ICY at the Kaiser Permanente Santa Rosa\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>Sutter Santa Rosa Regional Hospital was also evacuating, and they had close to 80 patients, so ambulances were in high demand.\u003c/p>\n\u003cp>“A lot of nurses and staff were putting patients in their cars and driving them to the hospital,” she said. “And then other people were carrying people on blankets, people who couldn’t walk, and putting them in cars.”\u003c/p>\n\u003cp>In the end, Smithson said they waited about 15 minutes for an ambulance, but it was a stressful 15 minutes. Her team was manually pumping air into her patient’s mouth with an air bag. A team of five had to push him, in his bed with all the monitors, through the parking lot several times to get away from fast-moving smoke and flames. His medication was running low and he was getting agitated.\u003c/p>\n\u003cp>“The pharmacy pre-mixes those medicines for us, but we didn’t have time to prepare extra medication for a trip like that because it just came up so fast,” she said.\u003c/p>\n\u003cp>Three hours passed from the moment the evacuation was called, to the moment the last patient was out of the hospital, Weil said.\u003c/p>\n\u003cp>Smithson’s patient, and several other critical patients, made it safely to Santa Rosa Memorial Hospital, about four miles away. About a hundred less critical patients were transferred to Kaiser’s hospital in San Rafael, about 40 miles away.\u003c/p>\n\u003cp>Beatrice Immoos was one of the nurses there getting prepped to receive the influx.\u003c/p>\n\u003cp>“We were essentially told that we were in a disaster situation and all ratios were out the window,” she said, meaning nurses would be assigned more patients than usually allowed under California law. “They were going to start triaging people through the ER.”\u003c/p>\n\u003caside class=\"pullquote alignright\">\nEvery day, nurses are always working with the common goal of taking care of our patients, and in a disaster, it’s just even more hands on deck working to get them the best treatment.\u003cbr>\n\u003ccite>Beatrice Immoos, Nurse at Kaiser San Rafael \u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>She remembers patients arriving wearing colored armbands, indicating the severity of their health status. These were likely assigned by paramedics during transport, Weil said.\u003c/p>\n\u003cp>“This level of disaster is a new one for us,” said Immoos. “It was very emotional, but there was a lot of resolve. Every day, nurses are always working with the common goal of taking care of our patients, and in a disaster, it’s just even more hands on deck working to get them the best treatment.”\u003c/p>\n\u003cp>The hospital put out calls for volunteer nurses to come help in San Rafael. Many responded, including Julayne Smithson. Her husband was supposed to fly in from Indiana in two days, but with their new home gone, she told him to wait.\u003c/p>\n\u003cp>“I said, ‘Well, I don’t have anywhere to go right now. And we don’t know what’s going on,’” she said. “So I said ‘I’ll go to San Rafael and help there.’”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Another nurse offered Smithson a pullout couch in a spare room. She’s been sleeping there during the day, and working 7 p.m. to 7 a.m. every night since the fire. She says all she wants to do right now is help patients, so she doesn’t have to think about what she’s lost.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“I knew I didn’t have much time,” she said. “So I ran inside and I thought, ‘I have to get my nursing documents, because if I’m going to lose everything I own, I have to be able to work, to care for patients.’”\u003c/p>\n\u003cp>She grabbed the papers, a pair of scrubs and a nightgown, and raced back to the ICU. Over the next two hours, smoke filled the hospital.\u003c/p>\n\u003cp>“All of a sudden the police busted in the door and they said, ‘everybody out,” she said. “’Grab what you can carry, get your patients, and go now.’”\u003c/p>\n\u003cp>One of Kaiser’s emergency room doctors took charge as the fire approached, setting up a disaster command center, and making the call to evacuate the hospital’s 130 patients.\u003c/p>\n\u003cp>“It’s a really challenging decision to make, one you don’t make lightly,” said Joshua Weil, Kaiser’s ER doctor in charge that night. “You have to weigh the potential risk of moving hospitalized patients and patients from the emergency department, versus the risk of keeping them where they are.”\u003c/p>\n\u003cp>He decided to evacuate when the fire moved suddenly toward the hospital. Firefighters told him the blaze was 100 to 200 yards from the property, posing an imminent threat to the hospital structure.\u003c/p>\n\u003cp>“They literally used the words, ‘we’re making the last stand,’” Weil said.\u003c/p>\n\u003cp>Staff immediately started assessing and triaging patients. \u003c/p>\n\u003cp>Patients who could walk, got on a bus provided by the city. Patients who couldn’t walk, like Smithson’s patient, had to wait.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\nA lot of nurses and staff were putting patients in their cars and driving them to the hospital.\u003cbr>\n\u003ccite>Julayne Smithson, Nurse at the ICY at the Kaiser Permanente Santa Rosa\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>Sutter Santa Rosa Regional Hospital was also evacuating, and they had close to 80 patients, so ambulances were in high demand.\u003c/p>\n\u003cp>“A lot of nurses and staff were putting patients in their cars and driving them to the hospital,” she said. “And then other people were carrying people on blankets, people who couldn’t walk, and putting them in cars.”\u003c/p>\n\u003cp>In the end, Smithson said they waited about 15 minutes for an ambulance, but it was a stressful 15 minutes. Her team was manually pumping air into her patient’s mouth with an air bag. A team of five had to push him, in his bed with all the monitors, through the parking lot several times to get away from fast-moving smoke and flames. His medication was running low and he was getting agitated.\u003c/p>\n\u003cp>“The pharmacy pre-mixes those medicines for us, but we didn’t have time to prepare extra medication for a trip like that because it just came up so fast,” she said.\u003c/p>\n\u003cp>Three hours passed from the moment the evacuation was called, to the moment the last patient was out of the hospital, Weil said.\u003c/p>\n\u003cp>Smithson’s patient, and several other critical patients, made it safely to Santa Rosa Memorial Hospital, about four miles away. About a hundred less critical patients were transferred to Kaiser’s hospital in San Rafael, about 40 miles away.\u003c/p>\n\u003cp>Beatrice Immoos was one of the nurses there getting prepped to receive the influx.\u003c/p>\n\u003cp>“We were essentially told that we were in a disaster situation and all ratios were out the window,” she said, meaning nurses would be assigned more patients than usually allowed under California law. “They were going to start triaging people through the ER.”\u003c/p>\n\u003caside class=\"pullquote alignright\">\nEvery day, nurses are always working with the common goal of taking care of our patients, and in a disaster, it’s just even more hands on deck working to get them the best treatment.\u003cbr>\n\u003ccite>Beatrice Immoos, Nurse at Kaiser San Rafael \u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>She remembers patients arriving wearing colored armbands, indicating the severity of their health status. These were likely assigned by paramedics during transport, Weil said.\u003c/p>\n\u003cp>“This level of disaster is a new one for us,” said Immoos. “It was very emotional, but there was a lot of resolve. Every day, nurses are always working with the common goal of taking care of our patients, and in a disaster, it’s just even more hands on deck working to get them the best treatment.”\u003c/p>\n\u003cp>The hospital put out calls for volunteer nurses to come help in San Rafael. Many responded, including Julayne Smithson. Her husband was supposed to fly in from Indiana in two days, but with their new home gone, she told him to wait.\u003c/p>\n\u003cp>“I said, ‘Well, I don’t have anywhere to go right now. And we don’t know what’s going on,’” she said. “So I said ‘I’ll go to San Rafael and help there.’”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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},
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"id": "city-arts",
"title": "City Arts & Lectures",
"info": "A one-hour radio program to hear celebrated writers, artists and thinkers address contemporary ideas and values, often discussing the creative process. Please note: tapes or transcripts are not available",
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"airtime": "SUN 1pm-2pm, TUE 10pm, WED 1am",
"meta": {
"site": "news",
"source": "City Arts & Lectures"
},
"link": "https://www.cityarts.net",
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"rss": "https://www.cityarts.net/feed/"
}
},
"closealltabs": {
"id": "closealltabs",
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"officialWebsiteLink": "/podcasts/closealltabs",
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"order": 1
},
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"id": "code-switch-life-kit",
"title": "Code Switch / Life Kit",
"info": "\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />",
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"id": "commonwealth-club",
"title": "Commonwealth Club of California Podcast",
"info": "The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg",
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"meta": {
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"source": "Commonwealth Club of California"
},
"link": "/radio/program/commonwealth-club",
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"google": "https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw",
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"id": "forum",
"title": "Forum",
"tagline": "The conversation starts here",
"info": "KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.",
"airtime": "MON-FRI 9am-11am, 10pm-11pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED Forum with Mina Kim and Alexis Madrigal",
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"source": "kqed",
"order": 9
},
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM5NTU3MzgxNjMz",
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"officialWebsiteLink": "http://freakonomics.com/",
"airtime": "SUN 1am-2am, SAT 3pm-4pm",
"meta": {
"site": "radio",
"source": "WNYC"
},
"link": "/radio/program/freakonomics-radio",
"subscribe": {
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"apple": "https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519",
"tuneIn": "https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/",
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},
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"id": "fresh-air",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory",
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"info": "A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.",
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},
"hidden-brain": {
"id": "hidden-brain",
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"info": "Shankar Vedantam uses science and storytelling to reveal the unconscious patterns that drive human behavior, shape our choices and direct our relationships.",
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"airtime": "SUN 7pm-8pm",
"meta": {
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"source": "NPR"
},
"link": "/radio/program/hidden-brain",
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},
"how-i-built-this": {
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"title": "How I Built This with Guy Raz",
"info": "Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.",
"imageSrc": "https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/howIBuiltThis.png",
"officialWebsiteLink": "https://www.npr.org/podcasts/510313/how-i-built-this",
"airtime": "SUN 7:30pm-8pm",
"meta": {
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},
"link": "/radio/program/how-i-built-this",
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"npr": "https://rpb3r.app.goo.gl/3zxy",
"apple": "https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2",
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},
"hyphenacion": {
"id": "hyphenacion",
"title": "Hyphenación",
"tagline": "Where conversation and cultura meet",
"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/03/Hyphenacion_FinalAssets_PodcastTile.png",
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"officialWebsiteLink": "/podcasts/hyphenacion",
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"order": 15
},
"link": "/podcasts/hyphenacion",
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"spotify": "https://open.spotify.com/show/2p3Fifq96nw9BPcmFdIq0o?si=39209f7b25774f38",
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},
"jerrybrown": {
"id": "jerrybrown",
"title": "The Political Mind of Jerry Brown",
"tagline": "Lessons from a lifetime in politics",
"info": "The Political Mind of Jerry Brown brings listeners the wisdom of the former Governor, Mayor, and presidential candidate. Scott Shafer interviewed Brown for more than 40 hours, covering the former governor's life and half-century in the political game – and Brown has some lessons he'd like to share. ",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-Political-Mind-of-Jerry-Brown-Podcast-Tile-703x703-1.jpg",
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"officialWebsiteLink": "/podcasts/jerrybrown",
"meta": {
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"source": "kqed",
"order": 18
},
"link": "/podcasts/jerrybrown",
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"apple": "https://itunes.apple.com/us/podcast/id1492194549",
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}
},
"latino-usa": {
"id": "latino-usa",
"title": "Latino USA",
"airtime": "MON 1am-2am, SUN 6pm-7pm",
"info": "Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg",
"officialWebsiteLink": "http://latinousa.org/",
"meta": {
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},
"link": "/radio/program/latino-usa",
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"apple": "https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory",
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"rss": "https://feeds.npr.org/510016/podcast.xml"
}
},
"marketplace": {
"id": "marketplace",
"title": "Marketplace",
"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
"airtime": "MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.marketplace.org/",
"meta": {
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"source": "American Public Media"
},
"link": "/radio/program/marketplace",
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"rss": "https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"
}
},
"masters-of-scale": {
"id": "masters-of-scale",
"title": "Masters of Scale",
"info": "Masters of Scale is an original podcast in which LinkedIn co-founder and Greylock Partner Reid Hoffman sets out to describe and prove theories that explain how great entrepreneurs take their companies from zero to a gazillion in ingenious fashion.",
"airtime": "Every other Wednesday June 12 through October 16 at 8pm (repeats Thursdays at 2am)",
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"officialWebsiteLink": "https://mastersofscale.com/",
"meta": {
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"source": "WaitWhat"
},
"link": "/radio/program/masters-of-scale",
"subscribe": {
"apple": "http://mastersofscale.app.link/",
"rss": "https://rss.art19.com/masters-of-scale"
}
},
"mindshift": {
"id": "mindshift",
"title": "MindShift",
"tagline": "A podcast about the future of learning and how we raise our kids",
"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg",
"imageAlt": "KQED MindShift: How We Will Learn",
"officialWebsiteLink": "/mindshift/",
"meta": {
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"source": "kqed",
"order": 12
},
"link": "/podcasts/mindshift",
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"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5",
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}
},
"morning-edition": {
"id": "morning-edition",
"title": "Morning Edition",
"info": "\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. Hosts Steve Inskeep, David Greene and Rachel Martin bring you the latest breaking news and features to prepare you for the day.",
"airtime": "MON-FRI 3am-9am",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/Morning-Edition-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.npr.org/programs/morning-edition/",
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"link": "/radio/program/morning-edition"
},
"onourwatch": {
"id": "onourwatch",
"title": "On Our Watch",
"tagline": "Deeply-reported investigative journalism",
"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/On-Our-Watch-Podcast-Tile-703x703-1.jpg",
"imageAlt": "On Our Watch from NPR and KQED",
"officialWebsiteLink": "/podcasts/onourwatch",
"meta": {
"site": "news",
"source": "kqed",
"order": 11
},
"link": "/podcasts/onourwatch",
"subscribe": {
"apple": "https://podcasts.apple.com/podcast/id1567098962",
"google": "https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM2MC9wb2RjYXN0LnhtbD9zYz1nb29nbGVwb2RjYXN0cw",
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"rss": "https://feeds.npr.org/510360/podcast.xml"
}
},
"on-the-media": {
"id": "on-the-media",
"title": "On The Media",
"info": "Our weekly podcast explores how the media 'sausage' is made, casts an incisive eye on fluctuations in the marketplace of ideas, and examines threats to the freedom of information and expression in America and abroad. For one hour a week, the show tries to lift the veil from the process of \"making media,\" especially news media, because it's through that lens that we see the world and the world sees us",
"airtime": "SUN 2pm-3pm, MON 12am-1am",
"imageSrc": "https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/onTheMedia.png",
"officialWebsiteLink": "https://www.wnycstudios.org/shows/otm",
"meta": {
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"source": "wnyc"
},
"link": "/radio/program/on-the-media",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/on-the-media/id73330715?mt=2",
"tuneIn": "https://tunein.com/radio/On-the-Media-p69/",
"rss": "http://feeds.wnyc.org/onthemedia"
}
},
"pbs-newshour": {
"id": "pbs-newshour",
"title": "PBS NewsHour",
"info": "Analysis, background reports and updates from the PBS NewsHour putting today's news in context.",
"airtime": "MON-FRI 3pm-4pm",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/PBS-News-Hour-Podcast-Tile-360x360-1.jpg",
"officialWebsiteLink": "https://www.pbs.org/newshour/",
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"source": "pbs"
},
"link": "/radio/program/pbs-newshour",
"subscribe": {
"apple": "https://itunes.apple.com/us/podcast/pbs-newshour-full-show/id394432287?mt=2",
"tuneIn": "https://tunein.com/radio/PBS-NewsHour---Full-Show-p425698/",
"rss": "https://www.pbs.org/newshour/feeds/rss/podcasts/show"
}
},
"perspectives": {
"id": "perspectives",
"title": "Perspectives",
"tagline": "KQED's series of daily listener commentaries since 1991",
"info": "KQED's series of daily listener commentaries since 1991.",
"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2025/01/Perspectives_Tile_Final.jpg",
"imageAlt": "KQED Perspectives",
"officialWebsiteLink": "/perspectives/",
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"source": "kqed",
"order": 14
},
"link": "/perspectives",
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"npr": "https://www.npr.org/podcasts/432309616/perspectives",
"rss": "https://ww2.kqed.org/perspectives/category/perspectives/feed/",
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},
"planet-money": {
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