Another nightmare encounter between a passenger and an airline is going viral and sparking an outcry against an industry accused of routinely mistreating its customers.
An American Airlines employee allegedly took a stroller from a woman boarding Flight 591 from San Francisco to Dallas Friday, and knocked her with it while she held a baby in her arms.
A video uploaded Friday to Facebook by Surain Adyanthaya has already been viewed more than 1.5 million times. Adyanthaya writes in the caption, "OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby."
But the recording does not capture the alleged stroller incident and begins instead with a woman holding a baby and sobbing.
An unidentified male passenger then appears to come to her defense saying, "What's the guy's name that did that with the stroller?" An employee comes into the frame and the male passenger says, "You do that to me and I'll knock you flat." The two men approach each other, fingers jabbing. The employee repeats, "Hit me," and the passenger says, "I'll knock you out." The captain pulls the employee away.