“I’m in a good place, you know?” she said. “I’m not doing nothing I shouldn’t be doing. I’m not lying to nobody. I’m not sneaking around. Plus, I have a baby. I’m really busy!”
To get her insurer to cover her addiction medicine, Hall has to prove she’s engaged in counseling. Local counselors are hard to find. By having a telepsychologist available, Joshi helps patients clear that hurdle.
Hall’s insurance also requires urine tests for drug use to keep covering her medication. But she failed her latest urine test — she had used drugs the previous week. Joshi asked Hall to talk to the telepsychologist about the relapse.
“I know you know that I haven’t done anything since last week, and I told them I’m not doing nothing no more. I can’t screw up my life,” Hall said.
Because of the failed test, her insurance may refuse to pay for Suboxone, her addiction medication. Joshi’s staff may need to intervene with the insurer by phone to keep Hall’s treatment covered. “It’s one of those situations where she’s not taking any other controlled substance,” Joshi said. “We’re seeing her every two weeks. She’s participating in the counseling. It’s just one thing.”
Hall said, “I’ve been doing really good, it’s just, you know, it’s hard.”
This is why Joshi requires in-person visits — to begin and maintain his patients’ Suboxone prescriptions. He prefers to see these patients every two weeks and will even arrange transportation before going too long without seeing them.
Occasionally he’ll prescribe Suboxone remotely, but typically only for a refill once or twice during a patient’s treatment. Seeing the patient in person is critical to their treatment, he said.
“You’re not going to get a good system of health care for primary care in these high-risk areas unless you invest time and energy into these patients,” he said.
The face-to-face interaction establishes trust, allows him to pick up on body language. Plus, it’s hard to do a urine drug test screen remotely and be sure that the sample actually belongs to the patient. A proper screen lets him know if his patients are taking their medication, instead of selling it.
He asked Hall if she mentioned her recent drug use to the counselor.
“I really don’t remember if I talked to her about it or not,” she said. Joshi said to make sure she comes in for her next counseling session.
Joshi said he has a lot of conversations that aren’t billable.
That’s partly why there is a shortage of addiction treatment doctors, said Dr. Emily Zarse. She runs the addiction treatment program at Eskenazi Health in Indianapolis.
“Telemedicine is a great idea in theory, but it doesn’t fix the workforce shortage problem,” she said.
Insurance billing takes up a lot of time and so do the complexities of addiction treatment, she said.
There is one area where Zarse thinks telemedicine would be helpful — as a tool to train providers. “That takes one expert’s time for a couple of hours a week, maybe, and you can reach 10, 15, 20 people all at one time,” she said.
In fact, Zarse plans to launch a course to train Indiana doctors to treat addiction. In January, she’ll learn more about how to do it, from Project Echo, a resource for clinicians seeking virtual training tools. Zarse envisions a place where doctors from around the state can call in to video chat and walk through cases with trained psychiatrists like herself.