Wu says that although the Internet is full of "clickbait that brings ads along like a bad cold," it doesn't have to be that way. "We can have a better Web," he says. "Whether it's a combination of subscription models or nonprofit models, I would like to have a Web that we feel proud of, that lives up to its promise."
On the quest for clicks
It's inherent to the business model. It's very driven with the need to grow, to get more clicks and clicks and clicks. And some of this book is about the history, and we often say that ratings kind of ruined television in the 1950s, well, the quest for ratings looks dignified in comparison to the quest for clicks.
So much engineering talent and ability has gone into trying to make people click on things that I think we've almost lost the last five years of development. It's been very disappointing.
On how we are used to content being free
It's a bargain with some historical precedent. I think back starting with radio, starting with television, we got used to this idea of stuff being free as long as you just watch a few ads. ...
This attention-merchant model has spread to so many areas of our life, where we're completely used to everything being free. But then the payoff, or the exchange, is that then we also agree to stuff that is compromised, because it is always trying to get us to click on ads at the same time. So we have this bargain that we made — and you can call it Faustian, you can call it whatever you want — that we have decided that we have to have everything for free, and I think we're starting to pay for it in terms of our mental states.
On the price of 'free' Internet content
If you really want change in this area, and you want to act, you probably have to pay for stuff, pay for content. Some people are like, "Oh my God I have to pay?" But people do pay. They pay for Netflix, they pay for HBO, they pay for other types — they subscribe to newspapers sometimes.
Generally speaking, when you pay for stuff it has more of your interests at heart. ... In other words, a lot of the websites are always serving two masters, they're both trying to get you entertained enough to stay there, or to click on things, but to also then make it a good platform for advertising. So I have sort of a plea to people who want to change these sort of things is, like, maybe just suck it up and start paying for more stuff.
On the pervasiveness of Internet advertising
In the media, traditional media like print, we had boundaries, we had spaces that ads didn't leave, they stayed where they were on the page, they didn't float around over the text, and we're sort of lost on the Internet.
We don't have any barriers. We have a demand for growth that is insistent, and so advertising just keeps getting heavier and heavier and heavier. It doesn't have any natural limit, and we haven't found a place for the limit.
On Google's approach to advertising
I think Google is the most profitable attention merchant in the history of the world. ... They started a very idealistic beautiful company in many ways, but they didn't have a business model.
The most interesting thing about Google is its founders hated advertising and in fact, they wrote this paper in the '90s, saying in its appendix that any advertising-based search engine would always be corrupted and unable to serve its highest purposes, because advertising always corrupts the goal of the search engine, which is to try to give you the most important stuff, not the stuff someone paid to be there.
Google is this conflicted company. I think they thought they could do this deal and keep advertising at bay, but I think year in, year out Google is starting to get worse instead of better. ... You can see it with Google Maps, you can see it with Google Directions where somehow Uber is always one of the options, and it's becoming exactly what they said was what they never wanted, which is a pay-for service where the highest bidder gets the best results. So it's kind of a cautionary tale.
I do think the best thing for companies like Google and Facebook, if they are afraid of this ethical trap of advertising, is they should start letting people pay who want to pay and avoid some of the advertising.
On how advertisers can use technology to target individual "moments"
I think this is going to become more intense in the coming decade as we start to carry more and more technology with us. We already have our phones, but other wearables and those technologies are going to want to know when you're deciding things and then offer some kind of input, subtle or less so, on that moment.
So you know, discovering the moment: Let's say you're someone's phone and you notice that your owner is drinking coffee at certain times of the day, just very subtly indicating where the local coffee shop is, which happens to have paid whoever makes your phone, at the right moment. ... We are possibly facing little tiny bits of manipulation in all of our waking hours, if we don't have that already.
On how Facebook "likes" help advertisers
Every time you click on a "like" button on another site, you've told Facebook that you're doing that, and so therefore advertisers know who their fan base is. When you decide to "like" something you may feel you're innocently putting out your preferences, but actually you're delivering something of enormous value, which is indicating that you essentially like to be advertised to by this company.
It's so funny that the Internet has become a series of traps where you do innocent things like give your name or address or indicate a preference — "I like this thing" — and therefore you open yourself up to a deluge of advertising based on those stated preferences. That's what you're doing, you're signaling who you are as a consumer.
On what can happen when Internet companies know intimate details about individuals