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"content": "\u003cp>Turkeys frozen solid, ovens filling with smoke, and refrigerators stacked to the brim: For many, Thanksgiving meal prep means a kitchen in chaos. Luckily, several major food companies are throwing cooks across the country a lifeline — or, more specifically, a help line.\u003cbr>\n[aside postID='bayareabites_131638' target=_]\u003cbr>\nBasters and bakers can call a number of different hotlines for their turkey, dessert, and even cranberry needs. Many of these services also offer help through online chats, text messaging, email, and smart speakers such as Amazon Alexa. \u003c/p>\n\u003cp>Experts at the \u003ca href=\"https://www.butterball.com/about-us/turkey-talk-line\">Butterball Turkey Talk Line\u003c/a> have been solving poultry-related problems in kitchens across the U.S. and Canada for nearly four decades. \u003c/p>\n\u003cp>\"When it first started 39 years ago ... there was just a mere five home economists, all female at that time, [and] they housed all their information on an old school rolodex,\" said Nicole Johnson, the director of the Butterball Turkey Talk Line. \"And certainly we've evolved with technology and trends and now we're 50 strong, men and women answering the phone.\" \u003c/p>\n\u003cp>Johnson has been with Butterball for 18 years and works full-time, year-round. Fifty seasonal staffers from across the food industry join her in November and December. They answer calls, emails, and social media queries from an office in Naperville, Ill., about an hour outside of Chicago. \u003c/p>\n\u003cp>The line is officially open Nov. 1 through Christmas Eve, and is also operational on Canadian Thanksgiving in October. The rest of the year, it connects to the consumer affairs department, which can address off-season questions about things like ground turkey and turkey bacon. \u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The team also does preseason work in the test kitchen, Johnson said, and consolidates all of its information in an online reference binder. For example, they researched and experimented with air fryers over the summer after seeing an increased interest in that method among millennials. \u003c/p>\n\u003cp>\"There's really a lot of ways you can prepare your turkey, and we have it all here in our computer system,\" Johnson said. She always emphasizes using a meat thermometer, no matter how the turkey is being prepared (it should register 170 degrees Fahrenheit in the breast and 180 degrees in the thigh for best eating quality). \u003c/p>\n\u003cp>The most common question they get is about the best way to thaw turkeys (Johnson says refrigeration if they have the time, cold water bath if they're in a crunch). She said staffers also tackle a lot of turkey-adjacent topics, such as which wines pair best and how many slow cookers home chefs can plug in at once. \u003c/p>\n\u003cfigure id=\"attachment_135735\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg src=\"https://ww2.kqed.org/app/uploads/sites/24/2019/11/ap_344107979370-cf8455c141bc22dfa702641720c6538d1cebcc67-e1574881032863.jpg\" alt=\"\" width=\"1920\" height=\"1440\" class=\"size-full wp-image-135735\">\u003cfigcaption class=\"wp-caption-text\">King Arthur Flour Co. has a bakery and cafe at its flagship location in Norwich, Vt., which is also home to the more than one dozen baker support specialists who staff its Baker's Hotline. \u003ccite>(Toby Talbot/AP)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Groups of family members often call in to settle debates over turkey preparations, and first-time hosts may reach out from the grocery store and have hotline operators walk them through what to buy, Johnson said.\u003c/p>\n\u003cp>\"They're so grateful that we're here, and that human connection on the other side says a lot as well,\" she added. \u003c/p>\n\u003cp>Butterball may be the most high-profile of the seasonal help lines, but it is far from the only such service.\u003cbr>\n[aside postID='bayareabites_134764' align='left' target=_]\u003cbr>\nOcean Spray offers a \u003ca href=\"https://www.oceanspray.com/Contact-Us\">year-round hotline\u003c/a>, answering cranberry questions by phone and over social media. It gets roughly 150 calls a day in the off-season, and approximately 400 each day between Thanksgiving and Christmas, according to a hotline operator named Kristy who said company policy prohibited her from providing her last name. \u003c/p>\n\u003cp>Eight employees work at her office outside of Charlotte, N.C. She said they mostly answer questions about how to use and then store sauces after opening (she says refrigerate them in an airtight container for up to two weeks). Once, someone asked her if they could stuff a turkey with cranberry sauce before cooking it. \u003c/p>\n\u003cp>\"The answer was no,\" she said. \u003c/p>\n\u003cp>And for those on dessert duty, help is just a phone call away. \u003c/p>\n\u003cp>For five years, Betty Crocker has offered an \"\u003ca href=\"https://www.bettycrocker.com/how-to/ask-betty\">Ask Betty\" service \u003c/a>through which users can submit kitchen questions online and receive expert responses within 48 hours. General Mills spokesperson Jamie Bastian wrote in an email to NPR that the company receives more than triple the number of inquiries between mid-November and Christmas than during the rest of the year. \u003c/p>\n\u003cp>Questions are usually about cooking and baking tips and substitutions, she said, and not necessarily related to Betty Crocker products or recipes. \u003c/p>\n\u003cp>\"Around Thanksgiving we also see consumers ask panic questions about how to avoid lumpy gravy or how to prevent burnt edges on pumpkin pie,\" Bastian wrote. \u003c/p>\n\u003cp>King Arthur Flour, based in Norwich, Vt.,\u003ca href=\"https://www.kingarthurflour.com/bakers-hotline\"> operates a Baker's Hotline\u003c/a> all year, staffed by over a dozen baker support specialists with varying areas of expertise. \u003c/p>\n\u003cp>According to Tara Mitchell, a customer experience supervisor who answered baking hotline calls for many years, the line averages 300 to 350 calls a day, and their LiveChat feature receives between 30 and 70 messages per day. \u003c/p>\n\u003cp>This time of year, she says, the overall call volume is between 10 and 12 calls an hour for each specialist, with conversation lengths averaging out to about three minutes. \u003c/p>\n\u003cfigure id=\"attachment_135736\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg src=\"https://ww2.kqed.org/app/uploads/sites/24/2019/11/gettyimages-fd004432-4ea62abeafba320bd029a2716c3de5a4e6d7720d-e1574881069899.jpg\" alt=\"\" width=\"1920\" height=\"1440\" class=\"size-full wp-image-135736\">\u003cfigcaption class=\"wp-caption-text\">People who are struggling with their holiday meal can get cooking and baking tips from various hotlines. \u003ccite>(Janis Christie/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Baker support specialist Maggie Perry said most questions fall into one of two categories: pies and dinner rolls. Some of her most memorable calls are from people looking to recreate a treasured recipe a family member used to make. \u003c/p>\n\u003cp>\"Usually that person has passed on and so there's nobody to ask, and those [conversations] can be really uplifting and powerful but also a little bit sad as well,\" Perry said.\u003cbr>\n[aside postID='bayareabites_123879' target=_]\u003cbr>\nSometimes questions have nothing to do with baked goods. That very morning, Perry said she had \"chatted with a gentleman about meatloaf.\" And Mitchell said they get so many people calling with turkey-related questions in the fall that they keep the Butterball Talk Line number posted on their desks for reference. \u003c/p>\n\u003cp>Perry has observed that hotline callers tend to be either older people who don't use the Internet often or younger bakers in their 20s and 30s who are looking for help beyond a specific searchable question. She says the company talks a lot about reaching out to the next generation, and has a team dedicated to social media and digital engagement. \u003c/p>\n\u003cp>These help lines have expanded across platforms, giving cooks options beyond a single toll-free number. Company websites offer how-to videos and live chat, social media teams answer questions over Facebook and Twitter, and additional phone numbers make it possible to text with experts. Last year, Butterball added a callback feature that allows callers to leave their numbers with the operators rather than wait on hold. \u003c/p>\n\u003cp>Several of these services have also started providing hands-free help to users with an Amazon Alexa device. \u003c/p>\n\u003cp>The Betty Crocker skill for Alexa is voice-activated to answer cooking and baking questions, and as of recently, all of Betty's recipes can be displayed on Google Home and Alexa devices with screens, Bastian said. Butterball identified the top 20 questions consumers ask each year and had three turkey experts answer them and download them into the Alexa skill set, Johnson said.\u003c/p>\n\u003cp>\"So not only are you going to get that information in your very own kitchen, but it could be Marge's or Beth's or Christopher's voice delivering that information,\" she said, excited about hearing her coworkers' voices through the devices. \u003c/p>\n\u003cp>Johnson said she and her colleagues will be in the office from 6 a.m. to 6 p.m. ET on Thanksgiving, and if previous years are any indication, their voices will be a little bit hoarse by the end of the day. \u003c/p>\n\u003cp>\"It's kind of like a wedding, where you have all this prep throughout the whole year for this one big day,\" she said. \u003c/p>\n\u003cp>The team will eat in shifts and have their own Thanksgiving lunch, which will consist of soup and pasta. \u003c/p>\n\u003cp>But there's no need to worry that the Butterball experts aren't getting enough turkey. They've had catered meals each day of the week leading up to Thursday, featuring the meat in dishes like sandwiches, soup, salad and chili. And after talking turkey all day every day, Johnson said, she's decided to change things up a bit. \u003c/p>\n\u003cp>\u003cem>Rachel Treisman\u003c/em> \u003cem>is an intern on NPR's National Desk. \u003c/em> \u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Copyright 2019 NPR. To see more, visit \u003ca href=\"https://www.npr.org/2019/11/27/783126777/confusion-in-the-kitchen-thanksgiving-helplines-are-just-a-call-away\">NPR.org\u003c/a>.\u003c/p>\n\n",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nBasters and bakers can call a number of different hotlines for their turkey, dessert, and even cranberry needs. Many of these services also offer help through online chats, text messaging, email, and smart speakers such as Amazon Alexa. \u003c/p>\n\u003cp>Experts at the \u003ca href=\"https://www.butterball.com/about-us/turkey-talk-line\">Butterball Turkey Talk Line\u003c/a> have been solving poultry-related problems in kitchens across the U.S. and Canada for nearly four decades. \u003c/p>\n\u003cp>\"When it first started 39 years ago ... there was just a mere five home economists, all female at that time, [and] they housed all their information on an old school rolodex,\" said Nicole Johnson, the director of the Butterball Turkey Talk Line. \"And certainly we've evolved with technology and trends and now we're 50 strong, men and women answering the phone.\" \u003c/p>\n\u003cp>Johnson has been with Butterball for 18 years and works full-time, year-round. Fifty seasonal staffers from across the food industry join her in November and December. They answer calls, emails, and social media queries from an office in Naperville, Ill., about an hour outside of Chicago. \u003c/p>\n\u003cp>The line is officially open Nov. 1 through Christmas Eve, and is also operational on Canadian Thanksgiving in October. The rest of the year, it connects to the consumer affairs department, which can address off-season questions about things like ground turkey and turkey bacon. \u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The team also does preseason work in the test kitchen, Johnson said, and consolidates all of its information in an online reference binder. For example, they researched and experimented with air fryers over the summer after seeing an increased interest in that method among millennials. \u003c/p>\n\u003cp>\"There's really a lot of ways you can prepare your turkey, and we have it all here in our computer system,\" Johnson said. She always emphasizes using a meat thermometer, no matter how the turkey is being prepared (it should register 170 degrees Fahrenheit in the breast and 180 degrees in the thigh for best eating quality). \u003c/p>\n\u003cp>The most common question they get is about the best way to thaw turkeys (Johnson says refrigeration if they have the time, cold water bath if they're in a crunch). She said staffers also tackle a lot of turkey-adjacent topics, such as which wines pair best and how many slow cookers home chefs can plug in at once. \u003c/p>\n\u003cfigure id=\"attachment_135735\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg src=\"https://ww2.kqed.org/app/uploads/sites/24/2019/11/ap_344107979370-cf8455c141bc22dfa702641720c6538d1cebcc67-e1574881032863.jpg\" alt=\"\" width=\"1920\" height=\"1440\" class=\"size-full wp-image-135735\">\u003cfigcaption class=\"wp-caption-text\">King Arthur Flour Co. has a bakery and cafe at its flagship location in Norwich, Vt., which is also home to the more than one dozen baker support specialists who staff its Baker's Hotline. \u003ccite>(Toby Talbot/AP)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Groups of family members often call in to settle debates over turkey preparations, and first-time hosts may reach out from the grocery store and have hotline operators walk them through what to buy, Johnson said.\u003c/p>\n\u003cp>\"They're so grateful that we're here, and that human connection on the other side says a lot as well,\" she added. \u003c/p>\n\u003cp>Butterball may be the most high-profile of the seasonal help lines, but it is far from the only such service.\u003cbr>\n\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nOcean Spray offers a \u003ca href=\"https://www.oceanspray.com/Contact-Us\">year-round hotline\u003c/a>, answering cranberry questions by phone and over social media. It gets roughly 150 calls a day in the off-season, and approximately 400 each day between Thanksgiving and Christmas, according to a hotline operator named Kristy who said company policy prohibited her from providing her last name. \u003c/p>\n\u003cp>Eight employees work at her office outside of Charlotte, N.C. She said they mostly answer questions about how to use and then store sauces after opening (she says refrigerate them in an airtight container for up to two weeks). Once, someone asked her if they could stuff a turkey with cranberry sauce before cooking it. \u003c/p>\n\u003cp>\"The answer was no,\" she said. \u003c/p>\n\u003cp>And for those on dessert duty, help is just a phone call away. \u003c/p>\n\u003cp>For five years, Betty Crocker has offered an \"\u003ca href=\"https://www.bettycrocker.com/how-to/ask-betty\">Ask Betty\" service \u003c/a>through which users can submit kitchen questions online and receive expert responses within 48 hours. General Mills spokesperson Jamie Bastian wrote in an email to NPR that the company receives more than triple the number of inquiries between mid-November and Christmas than during the rest of the year. \u003c/p>\n\u003cp>Questions are usually about cooking and baking tips and substitutions, she said, and not necessarily related to Betty Crocker products or recipes. \u003c/p>\n\u003cp>\"Around Thanksgiving we also see consumers ask panic questions about how to avoid lumpy gravy or how to prevent burnt edges on pumpkin pie,\" Bastian wrote. \u003c/p>\n\u003cp>King Arthur Flour, based in Norwich, Vt.,\u003ca href=\"https://www.kingarthurflour.com/bakers-hotline\"> operates a Baker's Hotline\u003c/a> all year, staffed by over a dozen baker support specialists with varying areas of expertise. \u003c/p>\n\u003cp>According to Tara Mitchell, a customer experience supervisor who answered baking hotline calls for many years, the line averages 300 to 350 calls a day, and their LiveChat feature receives between 30 and 70 messages per day. \u003c/p>\n\u003cp>This time of year, she says, the overall call volume is between 10 and 12 calls an hour for each specialist, with conversation lengths averaging out to about three minutes. \u003c/p>\n\u003cfigure id=\"attachment_135736\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg src=\"https://ww2.kqed.org/app/uploads/sites/24/2019/11/gettyimages-fd004432-4ea62abeafba320bd029a2716c3de5a4e6d7720d-e1574881069899.jpg\" alt=\"\" width=\"1920\" height=\"1440\" class=\"size-full wp-image-135736\">\u003cfigcaption class=\"wp-caption-text\">People who are struggling with their holiday meal can get cooking and baking tips from various hotlines. \u003ccite>(Janis Christie/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Baker support specialist Maggie Perry said most questions fall into one of two categories: pies and dinner rolls. Some of her most memorable calls are from people looking to recreate a treasured recipe a family member used to make. \u003c/p>\n\u003cp>\"Usually that person has passed on and so there's nobody to ask, and those [conversations] can be really uplifting and powerful but also a little bit sad as well,\" Perry said.\u003cbr>\n\u003c/p>\u003c/div>",
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"content": "\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nSometimes questions have nothing to do with baked goods. That very morning, Perry said she had \"chatted with a gentleman about meatloaf.\" And Mitchell said they get so many people calling with turkey-related questions in the fall that they keep the Butterball Talk Line number posted on their desks for reference. \u003c/p>\n\u003cp>Perry has observed that hotline callers tend to be either older people who don't use the Internet often or younger bakers in their 20s and 30s who are looking for help beyond a specific searchable question. She says the company talks a lot about reaching out to the next generation, and has a team dedicated to social media and digital engagement. \u003c/p>\n\u003cp>These help lines have expanded across platforms, giving cooks options beyond a single toll-free number. Company websites offer how-to videos and live chat, social media teams answer questions over Facebook and Twitter, and additional phone numbers make it possible to text with experts. Last year, Butterball added a callback feature that allows callers to leave their numbers with the operators rather than wait on hold. \u003c/p>\n\u003cp>Several of these services have also started providing hands-free help to users with an Amazon Alexa device. \u003c/p>\n\u003cp>The Betty Crocker skill for Alexa is voice-activated to answer cooking and baking questions, and as of recently, all of Betty's recipes can be displayed on Google Home and Alexa devices with screens, Bastian said. Butterball identified the top 20 questions consumers ask each year and had three turkey experts answer them and download them into the Alexa skill set, Johnson said.\u003c/p>\n\u003cp>\"So not only are you going to get that information in your very own kitchen, but it could be Marge's or Beth's or Christopher's voice delivering that information,\" she said, excited about hearing her coworkers' voices through the devices. \u003c/p>\n\u003cp>Johnson said she and her colleagues will be in the office from 6 a.m. to 6 p.m. ET on Thanksgiving, and if previous years are any indication, their voices will be a little bit hoarse by the end of the day. \u003c/p>\n\u003cp>\"It's kind of like a wedding, where you have all this prep throughout the whole year for this one big day,\" she said. \u003c/p>\n\u003cp>The team will eat in shifts and have their own Thanksgiving lunch, which will consist of soup and pasta. \u003c/p>\n\u003cp>But there's no need to worry that the Butterball experts aren't getting enough turkey. They've had catered meals each day of the week leading up to Thursday, featuring the meat in dishes like sandwiches, soup, salad and chili. And after talking turkey all day every day, Johnson said, she's decided to change things up a bit. \u003c/p>\n\u003cp>\u003cem>Rachel Treisman\u003c/em> \u003cem>is an intern on NPR's National Desk. \u003c/em> \u003c/p>\n\u003cp>\u003c/p>\u003c/div>",
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"info": "What kind of no sabo word is Hyphenación? For us, it’s about living within a hyphenation. Like being a third-gen Mexican-American from the Texas border now living that Bay Area Chicano life. Like Xorje! Each week we bring together a couple of hyphenated Latinos to talk all about personal life choices: family, careers, relationships, belonging … everything is on the table. ",
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"info": "Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.",
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"mindshift": {
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"info": "The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>",
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"order": 12
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"info": "For decades, the process for how police police themselves has been inconsistent – if not opaque. In some states, like California, these proceedings were completely hidden. After a new police transparency law unsealed scores of internal affairs files, our reporters set out to examine these cases and the shadow world of police discipline. On Our Watch brings listeners into the rooms where officers are questioned and witnesses are interrogated to find out who this system is really protecting. Is it the officers, or the public they've sworn to serve?",
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"tagline": "Politics from a personal perspective",
"info": "Political Breakdown is a new series that explores the political intersection of California and the nation. Each week hosts Scott Shafer and Marisa Lagos are joined with a new special guest to unpack politics -- with personality — and offer an insider’s glimpse at how politics happens.",
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"possible": {
"id": "possible",
"title": "Possible",
"info": "Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.",
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"pri-the-world": {
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"title": "PRI's The World: Latest Edition",
"info": "Each weekday, host Marco Werman and his team of producers bring you the world's most interesting stories in an hour of radio that reminds us just how small our planet really is.",
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"imageSrc": "https://cdn.kqed.org/wp-content/uploads/2024/04/The-World-Podcast-Tile-360x360-1.jpg",
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},
"radiolab": {
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"title": "Radiolab",
"info": "A two-time Peabody Award-winner, Radiolab is an investigation told through sounds and stories, and centered around one big idea. In the Radiolab world, information sounds like music and science and culture collide. Hosted by Jad Abumrad and Robert Krulwich, the show is designed for listeners who demand skepticism, but appreciate wonder. WNYC Studios is the producer of other leading podcasts including Freakonomics Radio, Death, Sex & Money, On the Media and many more.",
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},
"reveal": {
"id": "reveal",
"title": "Reveal",
"info": "Created by The Center for Investigative Reporting and PRX, Reveal is public radios first one-hour weekly radio show and podcast dedicated to investigative reporting. Credible, fact based and without a partisan agenda, Reveal combines the power and artistry of driveway moment storytelling with data-rich reporting on critically important issues. The result is stories that inform and inspire, arming our listeners with information to right injustices, hold the powerful accountable and improve lives.Reveal is hosted by Al Letson and showcases the award-winning work of CIR and newsrooms large and small across the nation. In a radio and podcast market crowded with choices, Reveal focuses on important and often surprising stories that illuminate the world for our listeners.",
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"officialWebsiteLink": "https://www.revealnews.org/episodes/",
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