According to Brie Hilliard, marketing director of Food Front Cooperative Grocery in Portland, Oregon, the co-op decided to go forward with an online system two years ago, but put it on the back burner until it had a point-of-sale (POS) system in place. This year, they’ve begun offering sales through Instacart and so far around 130 customers have taken advantage of the service.
The timing was fortuitous, as it coincided with the opening of a popular 17-store grocery chain, New Seasons Market, just a few blocks from the co-op’s flagship location. With online ordering, Hilliard said, Food Front is now able to fill orders from its two locations for most of Portland’s neighborhoods in one to two hours.
A Brief Food Co-op Backgrounder
Historically, co-ops were formed when a group of people pooled resources in order to meet needs they had in common, whether those were economic, social, or cultural. In 1844 a group of artisans in Rochedale, England, adopted a set of eight principles that formed the foundation on which all modern cooperatives operate. Put simply, these principles defined a cooperative as a jointly-owned and democratically controlled enterprise.
In most co-ops, membership entitles the “member-owner” (as they’re referred to) to one share of the business and one vote in board elections and general decisions about the business. The investment in a membership acts as equity to keep the co-op healthy and growing. Most also offer some kind of patronage refund, with additional discounts available depending on the way the co-op is structured.
Both Food Front and Wheatsville Food Co-op in Austin, Texas, offer the online service to everyone in the community, not just their member-owners.
“We use our online storefront just as we do our brick and mortar [store],” says Raquel Dadomo, brand manager for Wheatsville. While member-owners get a discount when they join the co-op, she says, “Everyone is welcome to shop at the same prices you’ll find in the store. We want people in other cities to be able to buy food gifts for their local friends, for businesses to restock their office kitchen, and for all shoppers to get their favorite locally made items.”
Eamon Molloy, Food Front’s general manager, says one goal is to expose a broader spectrum of people to the high quality products that the co-op offers and, as a result, gain new member-owners, who receive a discount in exchange for their membership, but with the addition of online ordering and home delivery, it no longer matters if people live near the store, which in the past has been a limiting factor for cooperatives.
Now, member-owners simply enter a 12-digit number through Instacart to receive their discount when shopping online.
Will Online Orders be a Game-Changer for Co-ops?
C.E. Pugh, the chief operating officer for National Co-op Grocers (NCG), a business services cooperative for retail food co-ops, said that about 10 percent of its 150 members are currently experimenting with online ordering and delivery. While hedging on calling online ordering a game-changer for co-ops, Pugh said, “Every little bit—a three to four-percent boost in sales—helps.”
Both Wheatsville and Food Front have found Instacart’s system works well for them and their customers. It helps that the company provides trained “pickers” in each store who collect the orders, then hand them off to drivers. And if the number of orders is too much for the pickers, the co-ops can always fill in with their own employees.
Dadomo said that getting started on Instacart was the biggest challenge but now that everything’s set up, it’s fairly easy to manage.
As for Food Front, in the first two weeks, without any big announcement or press releases, orders were coming in from as far away as Sellwood on the city’s southern border and St. Johns in the north—a promising start. “We’re really excited to offer this service,” said Molloy.
Apparently shoppers are jazzed, too. One happy customer summed it up this way when she placed her order: “This is a gift to my daughter. Thank you for making it possible for a mother living in Germany to send a hug.”