KQED's Pledge-Free Stream
KQED's Pledge-Free Stream is back by popular demand! Once again we're offering you the option to hear your favorite programs without interruption during our on-air fundraising drive, beginning Wednesday, September 3, 2014. Your contribution helps us pay for this unique service, part of our commitment to creating a better listening experience for you!
Pledge-Free Stream FAQ
About Pledge-Free Stream
Pledge-Free Stream is a live stream of KQED Public Radio that runs at the same time as our regular on-air fundraising drives in January, May and September. It is only available online and through connected devices like tablets and smartphones. Pledge-Free Stream is hosted live by a second on-air announcer and carries all regular KQED radio programming, including live news reports (except for traffic updates). It omits all fundraising breaks, which run on weekdays from 6am – 7:30pm, Saturdays from 7am – 2pm and 6 – 9pm, and Sundays from 7am – 2pm.
Your donation for this gift lets you access Pledge-Free Stream through an entire fundraising drive. Pledge-Free Stream is accessible on up to four compatible web browsers via your computer, tablet and/or smartphone.
Existing KQED members, recent donors and new members may be eligible to receive Pledge-Free Stream depending on their type of membership and donation level. To find out if you are currently eligible to receive access to KQED's Pledge-Free Stream, e-mail email@example.com or call (415) 553-2150.
As a non-profit, community-supported alternative to commercial media, KQED depends on your support to offset the costs of producing Pledge-Free Stream. You may be asked to make an additional donation to receive this service as a separate thank-you gift depending on the particular fundraising drive.
Visit kqed.org/pledgefree or click on one of the yellow "Donate" buttons on this page to donate and receive this special service. Pledge-Free Stream registration is usually available two weeks prior to the beginning of a pledge drive and remains open through the end of a drive. Your support is greatly appreciated!
When you submitted your donation to KQED or became eligible for access to Pledge-Free Stream, we sent a confirmation email to the same email address used on your donation form. If you are automatically eligible for Pledge-Free Stream, we will email you an access code before each pledge drive. This email contains your personalized Pledge-Free Stream access code. If you can't find the confirmation email, please check your "spam" or "junk email" folder as it may have been misdirected there. If you still can't find the email, please call our Member Services Department at 415-553-2150 or email us at firstname.lastname@example.org. A member services representative will verify your eligibility for Pledge-Free Stream and give you an access code. Please note that you will need a new code for each drive in which you participate.
To log into Pledge-Free Stream, you'll need two things:
- The email address you shared with KQED when you completed the online donation form.
- The personalized access code we sent to you by confirmation email. If you can't find that email, please call our Member Services Department at 415-553-2150 or email us at email@example.com. A member services representative will verify your e and give you an access code.
If you have a Pledge-Free Stream access code from a previous Pledge-Free Stream campaign, you will not be able to log in to the current Pledge-Free Stream. Access codes are active for only one fundraising drive.
You should only have to sign in once per browser. The first time you sign in successfully, the KQED website sets a browser cookie that retains your sign-in information.
If your browser keeps asking you to sign in, try checking your browser's preferences to make sure it is accepting cookies. If it is, then send us an email and we'll try to help troubleshoot the issues you are facing.
You can listen to the Pledge-Free Stream via most web browsers. If you're able to play the normal KQED Listen Live stream in your browser, then you should be able to listen to the Pledge-Free Stream as well.
The KQED Live Stream player, including Pledge-Free Stream, utilizes the jPlayer media library. The latest version of jPlayer has been tested for compatibility with a range of web browsers. If your browser doesn't seem to be compatible, you can try upgrading your current browser or changing to a different one.
KQED's Pledge-Free Stream requires cookies for authentication. If you are logging in to Pledge-Free Stream but still hearing pledge breaks, check to make sure you do not have "Private Browsing" turned on in your browser preferences. If Private Browsing is set to "on", cookies will be disabled. Also, you should make sure any other privacy preferences are set to allow cookies.
If you experience problems please try the following:
- Reload the browser page and try again. If you're listening via a computer, try a different browser. A list of tested web browsers can be found here. If you do have a recommended browser and you still can't hear anything after clicking on the live stream link, make sure that your speakers are on and the volume is turned up.
- If you're listening on a phone via cellular data connection, try using wi-fi from your phone instead.
- If using an iPhone, please make sure that private browsing is off and cookies are not being blocked.
- Check to make sure there isn't something else running on your connection that's using excessive bandwidth, such as streaming video or a software update.
If you still can't hear anything or the stream is buffering repeatedly, contact us via the KQED Live Stream Problem Report form.
NEW! Many of you have asked to listen pledge-free using your smartphone app, and we listened to you! When signed in to Pledge-Free Stream, visit our Listen Live page, select "Listen via an audio player of your choosing," and paste the custom URL provided into your app of choice (eg, TuneIn).
KQED's Mobile-Friendly Web Site:
If you've already received your access information for Pledge-Free Stream, then point your browser to kqed.org/pfs. Use the log-in credentials you received in your confirmation email (the email address you used when donating and the unique access code provided) and log in at the top right area of the page. Once you've logged in, you'll be taken directly to Pledge-Free Stream where you just click on the "play" button and start listening pledge-free!
If you haven't donated for Pledge-Free Stream yet, just point your mobile browser to kqed.org/pledgefree and select the Pledge-Free Stream thank-you gift. Once your donation is complete, you'll receive an online confirmation page with a button that will take you directly to Pledge-Free Stream, where you'll be logged in automatically.
Special information for iPhone/iPad Users:
Navigate to kqed.org/pfs and log in using your Pledge-Free Stream credentials. Once you have signed in, your mobile web browser will retain your credentials.
If you are using an iPhone and you have logged in to Pledge-Free Stream but are still hearing pledge breaks:
- Make sure you don't have "private browsing" turned on. If you're using iOS 6 or earlier, check that "private browsing" in the Safari Settings is set to OFF.
- Make sure Safari is set to accept cookies. If you're using iOS 7, check that the "Block Cookies" setting is not set to "Always." If you're using iOS 6 or earlier, check that the "Accept Cookies" setting is not set to "Never."
If your device or app can accept M3U files or stream URLs (ex: iTunes, Sonos, TuneIn), you may be able to use it to listen to Pledge-Free Stream:
- Log into Pledge-Free Stream via a web browser.
- On the "Listen Live" page, click on "Listen via an audio player of your choosing."
- Click on the "Download M3U file" link if you're using an app that accepts M3U files (ex: iTunes). You may need to save the file to your computer and double-click it to run it.
- Otherwise, you can use the stream URL if your app or device allows you to manually enter one (ex: Sonos).
No, it is not possible to access the KQED's Pledge-Free Stream with a conventional radio. Right now, Pledge-Free Stream is only available though a web browser on a computer, smartphone, tablet or other connected device. Several car makers have announced that they're offering Internet radio with their upcoming models. In the meantime, you can use your smartphone to stream while you're in your car!
No. Since this is an Internet-only service, you need to make your donation through our online form at kqed.org/pledgefree or by clicking on the yellow "Donate" button on this page.
Yes! Basic membership to KQED begins at $40. Donating for Pledge-Free Stream entitles you to all the perks of KQED membership for one year. If you're already a member, the donation will be counted as an additional gift to KQED. If your membership is up for renewal (three months before it expires), the donation will renew your membership.
No. Pledge-Free Stream is only available for the current pledge drive, and only for KQED Public Radio.
What if I want to give more than the current offer amount or would like other thank-you gifts as well?
That's great! Because Pledge-Free Stream is a separate gift item, you'll need to choose it when you make your donation in addition to any other amounts you would like to give.
If I donate from the web browser on my home computer, can I also access Pledge-Free Stream from my work computer?
Yes! We realize that lots of our members listen to us at work, at home, and on the go. So we've made it possible for you to enable Pledge-Free Stream on up to four browsers. We'll be able to track the number of registered devices per person. Just use the personalized access code we sent you in your donation confirmation email and start listening!
Pledge-Free Stream has no "fair market value" because it is considered a service as opposed to a tangible gift item or product.
Question still not answered? Send us an email.