What technology is required to use the KQED Live Radio stream?

The KQED Live Stream Flash player requires Adobe Flash version 9 or later. This player plug-in is available free from Adobe and is pre-installed in many web browsers (http://get.adobe.com/flashplayer/). It is designed for and has been tested with the following platforms and browsers:

You may also listen to the stream by clicking the "listen via an audio player" link in the gray box near the top of this page, to open our stream in your default audio application. If clicking this link does not open your preferred program, you need to change your system's default player for MP3 files. To make this change, open the preferences or options window within your preferred player application (iTunes, Windows Media, WinAmp, etc.), then find and select the option to make it the default player for MP3 files.

Can I access the KQED Live Stream from my iPhone or iPad?

We have optimized the KQED Live Stream to ensure that it is still accessible by devices that do not support Flash such as the iPhone and the iPad. In these instances, the Live Stream player automatically provides an alternate HTML 5 version of the player.

I can't hear anything — what should I do?

1. Check to see if you have one of the required players (listed above) for listening to our stream. We provide two ways to listen:

   • a Flash or HTML5 player that plays directly on the page using the "Click to Play" button
   • a link which you can launch in the media player of your choice (iTunes, Windows Media, WinAmp, etc.)

2. If after clicking on a live stream link you still can't hear anything, confirm your speakers are on and the volume is turned up.

3. If you are using a computer that is not connected to a firewall, read the help provided in your operating system concerning file type associations.

   • To do this in Windows, go to Start > Help; click on the Search tab and type in "file type associations," click "List topics," select the relevant topic and read the advice provided.
   • To do this in Mac OS, in the Finder, locate your web downloads folder (often the desktop), select the file "kqedradio.pls" or "kqedradio.m3u," and choose File > Get Info. In the Info window, click to show the "Open with" pane. Choose the application you want to use from the pop-up menu. If you want all documents that have the same file type as this one to open with the same application, click "Change All."

4. If all else fails, try reinstalling or upgrading the player (Windows Media, WinAmp, iTunes, etc.).

5. If you are listening at work, your company may have a firewall enabled to securely protect its internal data. Sometimes your company's proxy settings may be set in such a way that they prevent external streaming sources from occurring. If this is the case, please contact the IT department of your company.