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TV Technical Issues

TV
    TV Technical Issues
    • KQET (DT25) Over the Air: Wed 8/27

      We are aware of the break-up issues for our DT25 Over the Air signal in the Monterey/Salinas area. This will also affect viewers of any cable or satellite signal provider using that transmitter as their source. Engineers are working on the problem.

    • Week of 8/25: Sutro Tower work (including KQED 9 Over the Air)

      (Affects several San Francisco TV & Radio stations, including KQED 9.1, 9.2 & 9.3) During the week of August 25, Monday through Friday, between 9am and 4pm, several TV and radio stations will be switching to their Auxiliary antennas. This is being done so that the tower crew can perform routine maintenance on the regular […]

    • KQET Off Air Sun 8/03 morning

      (DT25.1, 25.2, 25.3) KQET DT25 was off the air for a portion of Sunday morning, due to the transmitter taking a power hit. The signal has been restored. Most receivers should have re-acquired our signal once it returned, but a few Over the Air viewers may need to do a rescan in order to restore […]

To view previous issues and how they were resolved, go to our TV Technical Issues page.

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Answers to many of the questions we receive are available on the following pages:

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  • Member Services:

    tel: (415) 553-2150
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    PLEASE NOTE: KQED recently converted to an all-new customer relationship management system to better serve the needs of our members and audience. Due to this transition, member issues may temporarily take a little longer to resolve. We are working our way to a successful conclusion, resulting in delays that may affect acknowledgments and premium delivery. Thank you so much for your patience and support.

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    tel: (415) 553-2300
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    (415) 553-3332

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    Brynn Myers, Director, Foundation and Government Support:
    tel: (415) 553-3318

Television

  • Live Assistance:

    M-F 9am-5pm
    (415) 553-2135
    After hours, recorded information.

  • Television FAQ

    Answers to many of the questions we receive are available at Television Help

  • Closed Captioning:

    For immediate and written closed captioning concerns please contact
    Lee Young, Director of Engineering Facilities
    email: lyoung@kqed.org
    tel: (415) 553-2164
    fax: (415) 553-2895

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  • Live assistance and audio/transcript information:

    M-F 9am-5pm
    88.5 FM San Francisco
    (415) 553-2129
    88.3 FM Sacramento
    (916) 570-0215
    After hours, recorded information.

  • Radio FAQ

    Answers to many of the questions we receive are available at Radio Help

  • Stream/Podcast FAQ

    Answers to many of the questions we receive are available at Stream/Podcast Help

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  • tel: (800) 723-3566
    fax: (415) 553-2192

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  • KQED Pressroom:

    www.kqed.org/press
    Please send news story ideas to our Newsroom via the form above.

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Locations

  • KQED Main Headquarters

    2601 Mariposa Street
    San Francisco, CA 94110
    main desk telephone 9am-5pm:
    (415) 864-2000

    Map and Directions

  • Mailing Address for San Jose Office

    KQED Silicon Valley Office
    50 W San Fernando Street, Suite 110
    San Jose, CA 95113-2415

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