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TV Technical Issues

TV
    TV Technical Issues
    • KQED most channels, planned overnight maintenance: early Wed 1/14 midnight-3am

      (includes all DT9, DT54 and DT25 channels, along with most paid signal providers) We will be doing maintenance work in our Master Control area during the overnight hours of late Tues/early Wed 1/14. Work will begin shortly after midnight early Wednesday, and should be done in 2-3 hours, perhaps sooner. This will result in all […]

    • KQED all channels, planned overnight maintenance: early Fri 12/19 midnight-6am

      (this includes all DT9, DT54 and DT25 channels, along with all paid services) We will be doing upgrade and maintenance work in our Master Control area during the overnight hours of late Thurs/early Fri 12/19. Work will begin shortly after midnight early Friday, which may last until 6am, though we hope to finish earlier. This […]

    • KQED Plus OTA ? Optimistically planned maintenance: Fri 12/05 mid-morning

      (DT54.1 thru 54.5) Assuming that the weather and road conditions permit, we plan to do a bit of maintenance on our KQEH transmitter the morning of Friday 12/05… hopefully 10am-11am-ish, but could be a bit later. Most of the work should not affect the outgoing signal, but there will need to be a cable swap […]

To view previous issues and how they were resolved, go to our TV Technical Issues page.

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Answers to many of the questions we receive are available on the following pages:

If you are not able to find answers to your questions or concerns on one of our four Help pages, please contact us using the form below.

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  • Member Services:

    tel: (415) 553-2150
    Update Your KQED Membership Info Online

    PLEASE NOTE: KQED recently converted to an all-new customer relationship management system to better serve the needs of our members and audience. Due to this transition, member issues may temporarily take a little longer to resolve. We are working our way to a successful conclusion, resulting in delays that may affect acknowledgments and premium delivery. Thank you so much for your patience and support.

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    tel: (415) 553-2300
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    David Shimada, Director of Corporate Support and General Sales Manager
    (415) 553-3332

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    Brynn Myers, Director, Foundation and Government Support:
    tel: (415) 553-3318

Television

  • Live Assistance:

    M-F 9am-5pm
    (415) 553-2135
    After hours, recorded information.

  • Television FAQ

    Answers to many of the questions we receive are available at Television Help

  • Closed Captioning:

    For immediate and written closed captioning concerns please contact
    Lee Young, Director of Engineering Facilities
    email: lyoung@kqed.org
    tel: (415) 553-2164
    fax: (415) 553-2895

  • PBS Ombudsman

    Contact Page

Radio

  • Live assistance and audio/transcript information:

    M-F 9am-5pm
    88.5 FM San Francisco
    (415) 553-2129
    88.3 FM Sacramento
    (916) 570-0215
    After hours, recorded information.

  • Radio FAQ

    Answers to many of the questions we receive are available at Radio Help

  • Stream/Podcast FAQ

    Answers to many of the questions we receive are available at Stream/Podcast Help

Education

  • tel: (800) 723-3566
    fax: (415) 553-2192

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  • KQED Pressroom:

    www.kqed.org/press
    Please send news story ideas to our Newsroom via the form above.

  • Community Engagement

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Locations

  • KQED Main Headquarters

    2601 Mariposa Street
    San Francisco, CA 94110
    main desk telephone 9am-5pm:
    (415) 864-2000

    Map and Directions

  • Mailing Address for San Jose Office

    KQED Silicon Valley Office
    50 W San Fernando Street, Suite 110
    San Jose, CA 95113-2415

Also on KQED.org this week ...

Through a Lens Darkly
KQED Celebrates Black History Month

KQED proudly celebrates the diversity of our community by commemorating Black History Month. During February, KQED Public TV 9 and KQED 88.5 FM schedule programs that focus on African American themes and issues.

Yo Yo Ma
"Boomtown" History of the San Francisco Bay Area

KQED's "Boomtown" series will seek to identify what is happening in real time in the current boom, and also draw out the causes and possible solutions to the conflicts and pressures between the old and the new.

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