Digital TV Transition
Welcome to Northern California Public Broadcasting's information center concerning the 2009 digital transition. All of our stations — KQED, KQED Plus (formerly KTEH), and KQET — have created this resource guide to help answer your questions. Although call letters may differ, the information for all three stations is basically the same.
Sutro Tower Antenna Work update for KQED
The work on KQED's antenna is now complete, and we are transmitting at 98-100% power from the new antenna on top of Sutro Tower (100% power = 710kW). If you are still having problems receiving KQED Over the Air, please read the tips below.
DTV Troubleshooting Tips
Many Bay Area residents are experiencing similar problems with reception related to the recent DTV conversion. Here are some tips:
- Manually Add a Single Channel: IF your converter box or digital TV set has this option, turn it on, then try entering "9" (our ID number). If that doesn't bring up picture and sound for DT9-1, then try entering our actual transmission frequency, "30". IF your unit finds a signal there, it will realize that our ID is 9, and should drop us into your line-up as DT9. (For KQED Plus ID=54, frequency =50. For KQET ID=frequency=25.)
- Simple Rescan: Use the rescan option on the remote for your converter box or digital TV.
- Forced Double Rescan: If a simple rescan doesn't work, a forced double rescan should reset it.
1. Disconnect the antenna from your converter box or TV set.
2. Rescan without your antenna connected.
3. When the box/set reports 0 channels found, unplug it from the power outlet for a little over an hour.
4. Reattach the antenna, making sure the connection is tight. Plug the box/set back into the outlet.
5. Rescan a second time.
- We are seeing more problems from people with indoor antennas. Try first moving your indoor antenna around, preferably to an open area close to windows or doors to increase reception. If this doesn't work you may need an amplified antenna (one that has its own power source and plugs in.) Or you may need to upgrade to an outdoor antenna.
- If you are close to Sutro Tower, but having problems with reception and have an amplified (plugs in) antenna; try unplugging the antenna. (Keep the antenna connected but unplug the power to the antenna.)
On occasion, KQED or other TV stations will experience technical difficulties which result in the station being off the air. Some OTA viewers have discovered that their boxes/TVs do not automatically restore the missing channel once the station is back on the air. These viewers will need to manually add the channel back into their receiver's memory, or use one of the rescan methods described above to recover missing channels.
Programs to Help You With the DTV Transition
This Old House offers how-to guidance and tips to help you successfully make the switch to DTV in your home.
Viewers who experience difficulty in viewing the channel after the June 12 conversion date can call the FCC hotline (1-888-225-5322), 24 hours a day/7 days a week, or call KQED Audience Services during weekday hours at 415.553.2135.
For detailed information in Spanish, French, Cantonese, Tagalog and others, visit www.dtv.gov)
- What is digital television?
- Why more channels?
- Do I have to buy a new television set? Will I be able to watch DTV on my old set?
- What is a set top digital converter box?
- Are all converter boxes alike? What do I look for?
- Where can I purchase a digital converter box?
- How do I install my converter box?
- Will my current antenna work with a converter box or will I have to make an adjustment to receive a signal?
- I already have cable/satellite. What do I need to do to convert to DTV?
- How much do digital televisions cost? What should I look for?
- I now have digital capability. How do I know what's on the digital channels?
- What is high definition (HD) television?
- What is standard definition (SD) television?
- Will I be able to continue to use my existing VCR with a DTV converter box for timed recordings?
- I have radios that can receive TV signals and I am able to listen to TV programs over the radio. Will I still be able to continue to do this after the DTV transition?
- I plan on purchasing a new TV set. What is the most Eco-friendly way of disposing of my old set?
We have heard of incidents across the country where consumers were receiving incorrect information concerning this transition from retailers and cable providers. Know your facts:
1. If you already have cable or satellite service, you are covered and do not need to take any action.
2. If you are looking to purchase a digital converter box, you can continue to use your old television set. Some stores are utilizing an 'upsell' approach, hoping that you will purchase a new television. This is not necessary.
3. If you are purchasing a new television, make sure that the television is a digital television.
I HAVE MORE QUESTIONS.
If you have questions related to the digital transition, contact:
DTV Hotline (recorded information)
KQED Audience Services
KQET Audience Services
(toll free) 866.870.2528
If you have additional questions concerning the digital conversion, visit DTV Answers
DEAF, BLIND, HARD OF HEARING AND SPEECH DISABLED CONSUMER DTV HELP:
CSD is working with the FCC to increase awareness about the digital television (DTV) transition taking place on June 12, 2009. One of our goals is to get this message to deaf, hard of hearing, deaf-blind and speech disabled consumers across the country who may need assistance. CSD's DTV Help Center will be available 7 days a week, from 7am to 1am. The DTV Help Center is like no other across the United States -- a fully-accessible Help Center whereby staff will communicate with individuals one-on-one or with their families. Deaf and hard of hearing consumers will be offered a choice of communication modes that fits their needs, whether it is by voice, videophone, TTY, Instant Messaging, IP Relay, Voice Carry-Over Relay, Captioned Telephone, Video Relay or Spanish Video Relay. You can contact us with the following methods:
Voice - 1-877-388-4968
TTY - 1-877-889- 4273
Direct VP Number: 1-866-351-1950 and 1-866-401-3519
DNS VP Number: dtv03.csd.tv, dtv04csd.tv, dtv05.csd.tv, and dtv06.csd.tv
AIM Screen Names - dtvcsr07 or dtvcsr008
VIEW OUR REPORTS:
- KQED's DTV Consumer Education Quarterly Activity Report (December 31, 2009)
- KQED's DTV Consumer Education Quarterly Activity Report (September 30, 2009)
- KQED's DTV Consumer Education Quarterly Activity Report (June 30, 2009)
- KQED's DTV Consumer Education Quarterly Activity Report (March 31, 2009)
- KQED's DTV Consumer Education Quarterly Activity Report (December 31, 2008)
- KQED's DTV Consumer Education Quarterly Activity Report (September 30, 2008)
- KQED's DTV Consumer Education Quarterly Activity Report (June 30, 2008)
- KQED-DT's DTV Consumer Education Quarterly Activity Report (June 30, 2008)
- KQED's DTV Consumer Education Quarterly Activity Report (March 31, 2008)
- KQED-DT's DTV Consumer Education Quarterly Activity Report (March 31, 2008)
Please note: you will need to have the free Adobe Acrobat software installed on your computer in order to view the report.
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