Council Members Call For More Openness in San Jose's Permit Process

Two San Jose council members say their city makes it too tough on small business owners who want to open shop or expand.
Council members Sam Liccardo and Johnny Khamis are proposing the city use tracking software to follow permit applications through the planning process from desk to desk. 
Liccardo says it will help the city improve its performance.
"You can’t manage what you can’t measure," says Liccardo.  "And right now, we’re not clearly measuring where the logjams are in the process and how long they are and how we can best move through them."
Liccardo says the private sector has had this technology for years--from RFID tags for inventory control to FedEx tracking showing customers where their package is at any given moment.
The proposal goes before the city Rules Committee next month.
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