ROBERT SIEGEL, HOST:
Baby Boomers have always held sway in the marketplace. And as they age, their tastes are becoming more important when it comes to funerals. Graying boomers are driving a trend toward more personalized memorial services. Peter Gray of member station WUIS reports on how the funeral industry is responding.
PETER GRAY, BYLINE: Old Aristocracy Hill isn't a part of Springfield, Illinois, that draws a lot of attention. This quiet neighborhood dates back before the Civil War, its historic homes now carefully preserved by proud businesses owners. It's about the last place you'd expect to hear this pulling out of the parking lot of a stately funeral home.
(SOUNDBITE OF MOTORCYCLE ENGINE STARTING)
GRAY: This black-and-chrome Harley Davidson motorcycle trike tows a matching casket in its glass-sided trailer. It's exactly what 67-year-old Lew Bird says his friend Dave Rondelli wanted: one last ride.
LEW BIRD: Our generation, the baby boomers, have really taken to motorcycles. We're retiring, and we can afford to do that type of thing, and he loved it. He retired, and he rode his bike a lot. You know, I guess if you're going to go out, go out the way you really like to go.
GRAY: Chris Butler is director of Butler Funeral Home and says he bought the motorcycle funeral coach because increasingly his customers are looking for a highly personal experience and something different.
CHRIS BUTLER: Funeral customs change over time, and they tend to reflect the culture in which they're practiced. And today, people are wanting very much their ceremonies to reflect their life, you know, the meaning of their life, so we can offer families the traditional as well as unique options for honoring and remembering their loved one.
GRAY: Butler says posting an obituary to his company's Facebook page is one option to get funeral information out to the community quickly, but not everyone in the business thinks that's a good idea. Randall Earl is the past president of the National Funeral Directors Association, which tracks trends in the industry. He's been in the business for 40 years and has concerns about some of the innovations, including using social media in the funeral planning and grieving process.
RANDALL EARL: It can be very harmful if you have family members that are angry with other family members, and they have a death.
GRAY: Earl believes it's just too hard to control what's said and done by mourners on social media platforms.
EARL: I would say we're just trying to protect our business as well as our families that we serve, and I do not have a Twitter or Facebook page for those reasons.
GRAY: But Greg Young sure does. Five years ago, he left a job at IBM to launch funeralinnovations.com. The 32-year-old entrepreneur argues that careful use of social media can vastly improve the memorial experience while maintaining the appropriate level of privacy.
GREG YOUNG: Every funeral home needs to have their own strategy. There is no cookie-cutter approach. There may be some times where you do not want to post the obituary. We do have those cases that we work with.
GRAY: Young's company sells Web, mobile and social media marketing. He thinks that, like so many other things, the future of funeral planning will be on tablets and smartphones. As families scatter across the globe, he says that often the best way for his clients to connect with mourners may indeed be online.
YOUNG: And we're really starting to push webcasting, which has been out there for years, but funeral homes typically have not accepted it. We think it's very important to preserve that moment for generations to come to easily come back and access that information, learn more about their ancestors.
GRAY: Webcasting for genealogy, Facebook pages for grieving families and mobile devices to plan a funeral or find an obituary, even a motorcycle hearse, they're all things that may or may not stand the test of time. But what's clear is whatever changes endure will likely be those sought by baby boomers, who continue to drive consumer trends in life and in death. For NPR News, I'm Peter Gray in Springfield, Illinois. Transcript provided by NPR, Copyright National Public Radio.