KQED
home home 
browse by topic
radio tv news
got a question?

find answers to...find answers to...

web site FAQweb site FAQ

membership FAQmembership FAQ

radio FAQradio FAQ

tv FAQtv FAQ

contact uscontact us

support KQED. pledge online

help us help you

  about KQED

  support KQED

  the guide online

  email newsletters

  DTV transition

  KQED store

  help & FAQ

  contact info


KQED
search 


Got a Question?
questions about kqed membership
General
go What is the recommended contribution for basic membership?
go My employer participates in a matching-gift program. Where can I get the forms and where do I send them?
go Does KQED fund raising support any other charities?
go Is my KQED membership tax deductible?
go Are there separate memberships for KQED TV and KQED Radio?
go What do I do if I wish both the radio and TV stations to receive part of my yearly gift?
go How do I arrange for a tour of the TV studio or radio station for a group or organization?
go Can I get discounts using my KQED MemberCard?
go What is KQED's address?
go Can I sponsor a membership for someone else?
go Can I make a gift in memory of another individual?
go How does KQED benefit from the KQED Credit Card?
go Is my membership transferable to the PBS station in another city?
go Does KQED exchange names, addresses, phone numbers and e-mail addresses from its membership list?
go How can I include KQED in my will or living trust?
go How can I give a gift of stock?
go If I donate a car, do I get a membership?

NCPB (Northern California Public Broadcasting)
go I am a member of both KTEH and KQED. Now that the two have merged, why am I receiving membership renewal notices from both?
go An increase in the number of stations you operate must mean that your operating costs have also increased. What is NCPB doing in order to prevent passing these costs on to members?

Levels of Membership
go What is Leadership Circle?
go What is Signal Society?
go What is the Jonathan C. Rice Legacy Society?
go What is a Continuing Membership?
go How do I become a Continuing Member?
go I am a Continuing Member. Do I still get thank-you gifts?
go What happened to the myKQED feature that used to be on KQED.org?

Publications/Mailings
go How do I switch from San Francisco magazine to The Guide?
go How do I change my mailing address?
go I am moving out of the area. How do I stop KQED mailings?
go Does KQED offer program schedules and information online?
go How can I find out when my KQED membership, San Francisco magazine or The Guide subscriptions expire?
go How can I get/buy a back copy of San Francisco magazine?
go What do I do if I am receiving two magazines?
go Is programming information available for people who are visually impaired?

Thank-You Gifts
go Can I get a thank-you gift from a previous pledge drive?
go How can I order videotapes of previously aired shows?
go Does a Newsweek subscription come with all memberships?
go How long does it take to get my gift after I pledge?
go What if I get the wrong gift or a damaged thank-you gift?

Billing
go I am canceling my current credit card. How do I get the new credit card information to KQED?
go I already renewed. Why am I still receiving renewal notices?

If your question does not appear here, please send it to member@kqed.org
General:

What is the recommended contribution for basic membership?
go
KQED basic membership is $40. A $25 membership is available to students, seniors and others with limited incomes.
back to topback to top
My employer participates in a matching-gift program, but requires verification of my contribution. Where can I get the forms and where do I send them?
go The human resources department at your company should have the forms. Complete them and send them to KQED Matching Gifts, 2601 Mariposa Street, San Francisco, CA 94110.
back to topback to top
Does KQED fund raising support any other charities?
go No, KQED does not raise funds for other nonprofit entities.
back to topback to top
Is my KQED membership tax deductible?
go To the extent allowed by law, yes. You must subtract the fair market value of any gifts you receive. A listing of fair market values was included in your pledge confirmation letter. You must also deduct the value of San Francisco magazine ($19.95) or The Guide ($5).
back to topback to top
Are there separate memberships for KQED TV and KQED FM??
go Each member of KQED has only one membership file. However, the contributions you make to FM or TV are kept separate on your file, as well as in the overall budgeting of the organization.
back to topback to top
What do I do if I wish both the radio and TV stations to receive part of my yearly gift?
go Let the volunteer know when you are making a pledge, or call (415) 553-2150 and a Member Services Representative will allocate your contribution according to your wishes.
back to topback to top
How do I arrange for a tour of the TV studio or radio station for a group or organization? What days and times are possible? Is there a limit to the size of the group?
go Call the KQED Tour Phone at (415) 553-2849. Generally, groups tour on Friday mornings and are limited to about 20 people, but other arrangements can be made.
back to topback to top
Can I get discounts using my KQED MemberCard?
go KQED membership entitles you to a variety of benefits. There are discounts on car rentals, as well as on lodging throughout the United States, Canada and Mexico. There are discounts on cultural events, science and nature exhibits, performing arts presentations and many other attractions in Northern California and beyond. Visit our Member Benefits Directory page for a complete list of discounts.
back to topback to top
What is KQED's address?
go KQED, 2601 Mariposa Street, San Francisco, CA 94110-1426.
back to topback to top
Can I sponsor a membership for someone else?
go Yes, you can purchase a Gift Membership for someone else. You pay for the membership (at any level) and the other person receives the benefits. Call (415) 553-2150 and a Member Services Representative will assist you.
back to topback to top
Can I make a gift in memory of another individual?
go Yes. Send your contribution to Pauline Offord at KQED, 2601 Mariposa Street, San Francisco, CA 94110. Provide the name and address of the individual. Acknowledgements will be sent to the donor and the person named who inspired the gift (if appropriate).
back to topback to top
How does KQED benefit from the KQED credit card?
go KQED receives a donation on every purchase made with the KQED credit card.
back to topback to top
Is my membership transferable to the PBS station in another city?
go No. Each station is independent and maintains its own membership base.
back to topback to top
Does KQED exchange names, addresses, phone numbers and e-mail addresses from its membership list?
go View the complete KQED Membership List Policy.
back to topback to top
How can I include KQED in my will or living trust?
go You can make a gift (bequest) to KQED through your will or living trust by designating a percentage of your total estate, the residue or a portion of the residue, or a specific dollar amount. See our Wills & Living Trusts page for sample bequest language and KQED's Federal Tax I.D. Number to provide to your attorney. To request a brochure on wills and living trusts, please complete our request for information form or contact us.
back to topback to top
How can I give a gift of stock?
go Giving appreciated stock to KQED can mean tax benefits for you. Visit our Stock Gift page for more information.
back to topback to top
If I donate a car, do I get a membership?
go If you aren't already a member, your car donation will qualify you for one-year KQED membership. Call 1-866-573-3123 to donate a car.
back to topback to top
NCPB:

I am a member of both KTEH and KQED. Now that the two have merged, why am I receiving membership renewal notices from both?
go KTEH, KQED, and KQEI became NCPB only after the member vote which was approved on October 25, 2006. While it is true that that vote authorized the creation of NCPB, the budgets for these organizations had already been approved for 2007. A merger like this takes time to examine every detail carefully in order to make the best decisions for our members. As a result, for 2007, at least, each station will retain its own budget and membership structure. Each station depends on its members to keep the programming available which enriches our lives. Now that the merger has been approved, we have begun to investigate new membership models and we will keep you informed through future columns.
back to topback to top
An increase in the number of stations you operate must mean that your operating costs have also increased. What is NCPB doing in order to prevent passing these costs on to members?
go While it is true that the total budget for NCPB is higher than KQED's budget was, this merger actually will help drive costs down over the long-term. NCPB is already examining areas in which one overall management structure can reduce costs for the entire organization. By centralizing areas like payroll, human resources, facilities management, IT, and others, NCPB can assure the highest quality personnel and infrastructure at an overall cost lower than each station would have individually. In the long-term, this means that more money will be spent on programming and production and less on overhead.
back to topback to top
Levels of Membership:

What is Leadership Circle?
go Leadership Circle is KQED's mid-level giving program. Members are entitled to all basic member benefits, plus invitations to special events, the Fall Preview Screening and private KQED facilities tours. For more information, call (415) 553-2345.
back to topback to top
What is Signal Society?
go The Signal Society is KQED's major donor program. This group of patrons enjoy a special relationship with KQED. Members are recognized through private gatherings, VIP tours and access to the Society's video library. For more information, call (415) 553-2300.
back to topback to top
What is the Jonathan C. Rice Legacy Society?
go The Jonathan C. Rice Legacy Society honors the philanthropic leadership and vision of individuals who have provided for the future of public broadcasting by making a Legacy Gift. Legacy Gifts include: bequests through a will or living trust; gifts that provide lifetime income, such as charitable gift annuities and charitable remainder trusts; and retirement plans or life insurance policies that name KQED as a beneficiary. Member benefits include special receptions, VIP tours and access to the KQED video library. To notify us of your interest in Legacy Society membership, please complete our request for information form or contact us.
back to topback to top
What is a Continuing Membership?
go A continuing (sustaining) member agrees to ongoing monthly payments of at least $10 a month. Continuing members do not receive renewal notices; they receive one annual letter.
back to topback to top
How do I become a Continuing Member?
go Call Member Services at (415) 553-2150 or email member@kqed.org .
back to topback to top
I am a Continuing Member. Do I still get thank-you gifts?
go As a Continuing Member, you'll receive a letter once each year asking if want any of the listed logo items. Or call (415) 553-2150 or email member@kqed.org, give us your name, address and member number, and let us know what gift you're interested in and we'll let you know if it is available.
back to topback to top
What happened to the myKQED feature that used to be on KQED.org?
go The myKQED feature was discontinued in November 2003. You no longer need to register with myKQED to pledge online, post on our discussions boards, or sign up for email newsletters.
back to topback to top
Publications/Mailings:

How do I switch from San Francisco magazine to The Guide?
go Call Member Services at 415-553-2150 or e-mail member@kqed.org.
back to topback to top
How can I change my mailing address?
go Send your OLD and NEW name and address to member@kqed.org or call us at (415) 553-2150.
back to topback to top
I am moving out of the area. How do I stop KQED mailings?
go Before you move, call Member Services at (415) 553-2150 or email member@kqed.org and ask to have your mailings stopped.
back to topback to top
Does KQED offer program schedules and information online?
go KQED's monthlyprogram schedule, The Guide, is available online at www.kqed.org/theguide. You can also receive a printed copy each month by calling (415) 553-2150 and asking to adjust your membership file for The Guide.

KQED also offers a variety of email newsletters, depending on your programming preferences. To see a complete listing and to sign up, go to www.kqed.org/newsletters.
back to topback to top
How can I find out when my KQED membership and San Francisco magazine subscription expire?
go You'll find your membership number and expiration date on the magazine mailing label above your name.
back to topback to top
How can I get/buy a back copy of San Francisco magazine?
go Since KQED no longer owns San Francisco magazine, you must contact them directly at 1-866-736-2499 or lxpsubxcribe@icnfull.com.
back to topback to top
What do I do if I am receiving two magazines?
go If you have both magazines, look on the mailing labels to see if the membership numbers are different. If so, contact Member Services at (415) 553-2150 to have your duplicate memberships merged.
back to topback to top
Is programming information available for people who are visually impaired?
go Yes, KQED provides a large-print program guide, which is mailed monthly from KQED Membership. Call us at 415-553-2150 or e-mail member@kqed.org to get onto the large print list.
back to topback to top
Thank-You Gifts:

I am interested in a thank-you gift from a previous pledge drive. Is it still possible to get it?
go It is often possible to receive thank-you gifts from recent pledge drives. Call Member Services at (415) 553-2150 and the Representative will tell you if the item is available and at what pledge level.
back to topback to top
How can I order videotapes of previously aired shows?
go If you are referring to a program that aired during a pledge drive please email member@kqed.org or call (415) 553-2150. For other programs, view our TV books & tapes pages for a comprehensive list of programs, their producers and purchasing information for companion products. If you don't find the program listed, call Audience Services at (415) 553-2135.
back to topback to top
Does a Newsweek subscription come with all memberships?
go No, it is not automatic. You need to make a pledge during a time when Newsweek is offered as a thank-you gift. Your subscription is not automatically renewed. If you wish to cancel a Newsweek subscription, please call (800) 546-7178 or call KQED Member Services at (415) 553-2150 or email member@kqed.org.
back to topback to top
How long does it take to get my gift after I pledge?
go Generally, it takes from six to eight weeks after we record your pledge payment (or first installment). If you are concerned about your gift, please call Member Services at (415) 553-2150 or email member@kqed.org.
back to topback to top
What if I get the wrong gift or a damaged thank-you gift?
go Our thank-you gifts are shipped from Arizona. If you open your gift and discover that it's wrong or damaged, just re-pack it and mark the package "Return to Sender." Contact us at (415) 553-2150 or e-mail member@kqed.org if you have further questions.
back to topback to top
Billing:

I am canceling my current credit card. How do I get the new credit card information to KQED in order to keep up my monthly payments?
go Just call (415) 553-2150.
back to topback to top
I already renewed. Why am I still receiving renewal notices?
go Sometimes your renewal payment gets posted to your membership after we have pulled the file to send the next month's renewal notices. Occasionally, your payment may not have been recorded as a renewal. If you are concerned, contact us at (415) 553-2150 or e-mail member@kqed.org
back to topback to top



site map | terms of service | privacy policy KQED
Copyright © 1994-2008 KQED. All Rights Reserved. public broadcasting for northern california

SPONSORED BY: